Hire the Best Atlassian JIRA Specialists

Atlassian Certified Professional (TOP RATED PLUS-ACP ) ⏰ 7000 hours + worked across over 38 happy customers on Upwork I am a highly skilled graduate with a degree in Computer Science (BS(CS)), and I hold the designation of an Expert Certified Atlassian Professional, bringing over a decade of expertise in the banking, financial, IT, and engineering sectors as a Certified Atlassian Consultant. As a testament to my proficiency, I am recognized as a "Top Rated Expert" on Upwork, having dedicated more than 7000 hours to the platform in the same capacity. Over the course of my 18-year career in the IT industry, I have successfully implemented a range of Atlassian software, including JIRA, Trello, Confluence, JIRA Service Desk, and Bitbucket. Additionally, I hold certification as a Scrum Master (CSM). Certifications: -------------- - Certified Jira Cloud Administrator (ACP-120) - Atlassian Certified in Managing Jira Cloud Projects (ACP-MJCP, ACP620) - Atlassian Certified in Managing Jira Projects for Data Center (ACP-MJDP,ACP610 ) - ASB-615 - ASB-116 - CSM My diverse array of services encompasses: 1) Cloud Administration for all Atlassian products, including Jira, Confluence, and Jira Service Management (JSM). 2) Customization and configuration of Jira Service Desk projects, encompassing request types, screens, permissions, and workflows for agents and customers, as well as portals. This includes icon logo branding, workflow customizations, SLA, automation, and more. 3) Expertise in managing and customizing intricate workflows in Jira, covering validations, conditions, and post functions. 4) Managing issue types, screens, permissions, and security level schemes for custom projects. 5) Handling users, groups, project roles, global permissions, spaces, and global space permissions. 6) Efficiently integrating Jira/Confluence with Active Directory. 7) Expertise in installing, upgrading, and providing training on various third-party Atlassian addons, such as JMWE, JWT, Scriptrunner, Jira portfolio, Zephyr, Xray, Bobswift, big picture, Rich filters, SLA Time and Report, Profields, Email the issue, and more. 8) Providing comprehensive training to teams on effective usage of Jira and Confluence. 9) Managing and customizing Scrum and Kanban boards. 10) Expertise in managing Atlassian software and add-on licensing. 11) Creating and managing Jira reports and dashboards using the EAZYBI reports addon. 12) Setting up Confluence spaces, templates, file lists, and space permissions. 13) Handling migrations from JIRA/JIRA SD/Confluence cloud instances to the server, from the server to the cloud, and from server to server using configuration manager/JIRA Confluence BB Migration Assistant Addon. I am also experienced in cloud-to-cloud migration using cloud migration service. 14) Utilizing and configuring Automated Release Notes Jira addon to generate dynamic or manual release notes on Confluence pages based on predefined templates. 15) Implementing automation rules using automation for Jira addon without the need for coding. 16) Proficient in writing fields, behaviors, fragments, and scripts in Groovy scripting using the Scriptrunner addon. I have provided my consultancy services to a diverse range of organizations and sectors on both contractual, permanent, and hourly basis, including: 1) Atlassian Partners 2) Top UAE and African Banks 3) IT companies based in the Middle East and worldwide. 4) US Homeland Security 5) Leading US digital streaming media companies 6) Top Australian digital and Bigcommerce agencies 7) Canadian top software and support agencies 8) Prominent American financial services agency with 10k users 9) Leading Brazilian telecommunication service providers 10) Renowned US CRM companies I am available 40 hours per week, operating in Dubai Time, AEST, EST, CET, and other time zones. Thank you for considering my services. Sincerely, Jawad Haider Keywords: Atlassian Consultant, Jira Consultant, Atlassian Jira Consultant, Confluence Consultant, Atlassian Confluence Consultant, Jira Service Management Consultant, Atlassian Jira Service Management Consultant, Atlassian Expert, Jira Expert, Atlassian Jira Expert, Confluence Expert, Atlassian Confluence Expert, Jira Service Management Expert, Atlassian Jira Service Management Expert, Atlassian SME, Jira SME, Confluence SME, Jira Service Management SME, Jira migration, Jira Professional, Jira Workflows, Jira Screens, Jira Permissions, Jira Custom Fields, Jira Automation, Jira Architect, Jira Support, Jira Services, Jira Administrator, Jira Admin, Confluence Administrator, Confluence Admin, Automation for Jira, Atlassian Consultancy, Jira Consultancy, Confluence Consultancy, Jira Service Management Consultancy, Advanced Roadmaps, Jira Align, Bitbucket, Jira Product Discovery, Atlas, Scrum, Kanban, Agile, Requirements Gathering, SAFe, Scaled Agile, Optimize Jira, OpsGenie

Top Freelancer on Upwork with 100% satisfaction, available 24/7 and happy to become your long-term Jira consultant anytime you need! I’m able to offer competitive rates because I’m based in Indonesia, where operating costs are lower than in many Western countries. 🏆 Top Rated on Upwok 🎯 100% Job Success Rate 👑 Certified Jira Expert by Atlassian 🏢 Helping Over 30+ Multinational Companies 🎉 4 years as a Jira Consultant/Jira Expert/Jira Administrator 🏅 Atlassian Certified in Managing Jira Projects for Cloud (ACP-620) 🏅 Atlassian Certified Cloud Organization Admin (ACP-520) 🏅 Atlassian Certified Jira Administration for Cloud (ACP-120) 🏅 DevOps Foundation (DOFD) 🏅 Software Development Technical Delivery Accreditation 🏅 Cloud Migration Technical Delivery Accreditation 🎉 I'm a seasoned Jira Consultant with hands-on experience in Jira Service Management (JSM), automation, plugin configuration, and third-party integrations. I help teams streamline workflows, improve ticketing systems, and optimize project tracking. Whether you're setting up Jira from scratch or need advanced customization, I'm here to deliver fast, reliable, and cost-effective solutions. Let's make your Jira environment work smarter for your team. 👑MY EXPERIENCE👑 I have 4 years of experience working with Jira and helping over 30 big companies. My primary responsibility is to resolve issues in Jira and to configure changes requested by clients, including creating Jira projects, configuring workflows, automation, integration, API and scripts. 🔥AUTOMATION & INTEGRATION🔥 Besides, I am also experienced in Jira automation, Jira API, Script (ex: Groovy Scriptrunner, App Script), Add ons and Integrations with third party apps, such as: ⚔️ Integration Jira and Slack ⚔️ Integration Jira and Google sheets ⚔️Integration Jira and Google docs ⚔️ Integration Jira and Calendar ⚔️ Integration Jira and Confluence ⚔️ Integration Jira and Pagerduty ⚔️ Integration Jira and Pagerly ⚔️ Integration Jira and Sailpoint ⚔️ Integration Jira and Twilio ⚔️ Integration Jira and Whatsapp ⚔️ Integration Jira and Teams ⚔️ Integration Jira and Scriptrunner ⚔️ Integration Jira and App Script ⚔️ Integration Jira and L2L 🧿And for automation, I have created many automations that's very helpful for the company and all the team, reduce effort and time efficiency. Below are some useful automations for my clients: - When item created, assign based on field or request type using balanced workload method to assign to the team fairly. - When ticket created will automatically share access to the same customer group - When ticket created will automatically send email to the organization - Reminder automation every morning to follow up item and provide updates - Close the ticket/item if there's no update after 5 days - Sending notification to email/message/whatsapp/slack when the due date is approaching - Add reminder comment when the SLA breached - For closed ticket, if reporter comment it will reopen the ticket - Automation to create knowledge based in Confluence - Webhook whenever issue created or udpated - Escalation to higher level team if needed - Auto set start time and end time - Get the duration of every item in each status - Assign to epic based on field or reporter or label

🚀 Atlassian Certified Professional | Jira, Confluence & ClickUp Expert 🏆 Top Expertise Backed by Certifications & Experience ⏱️ 5000+ Hours of Hands-On Project Experience ✅ Certifications 🎖️ ACP-120 – Jira Administration for Cloud 🎖️ ACP-620 – Managing Jira Cloud Projects ⭐ Certified ClickUp Expert 💼 Professional Summary Dedicated and results-driven Atlassian professional with 6+ years of experience as a Jira & Confluence Administrator. Proven track record of delivering scalable, well-governed solutions while working under pressure and adapting quickly to complex business requirements. I focus on building clean, efficient systems that enhance productivity, visibility, and organizational branding. 🛠️ Core Skills & Expertise 🔹 Jira Service Management (JSM) ✔️ End-to-end setup of JSM projects ✔️ ITSM, Customer Service Management, Internal Service Desks ✔️ Request types, portals, SLAs & queues 🔹 Jira Configuration & Administration ✔️ Custom fields (LOV, Cascaded, Text, Select, Multi-Select, etc.) ✔️ Field configuration & context optimization ✔️ Screen schemes (Create / View / Edit) & issue type mapping 🔹 Workflow Design & Automation ✔️ Custom workflow creation from scratch ✔️ Statuses, transitions, validators, conditions & post-functions ✔️ Workflow transition screens & governance best practices 🔹 Confluence ✔️ Space setup & permission models ✔️ Process documentation & knowledge bases ✔️ Jira–Confluence integration 🔹 ClickUp ✔️ Workspace & hierarchy design ✔️ Automations, dashboards & task governance ✔️ Migration & optimization for scaling teams 🌟 Why Clients Choose Me 📌 Clean & scalable configurations (not quick hacks) 📌 Strong understanding of business + technical needs 📌 Clear communication & documentation 📌 Reliable delivery with long-term system thinking

Summary: Highly skilled and experienced Atlassian Administrator and consultant with over 10 years of experience in implementing and managing complex Atlassian environments. Proficient in customizing and integrating JIRA with other systems, as well as training users and providing technical support. Demonstrated ability to deliver successful projects on time and within budget, including experience with successful Jira and Confluence migrations. The past 4 years I have operated as a consultant, working for over 100 companies big and small to help standardize their ecosystem to best practices. Skills: • Extensive knowledge of Atlassian administration and customization • Experience in integrating Jira with other systems such as Slack, Teams, and Smartsheets • Strong problem-solving and communication skills • Ability to train users and provide technical support • Proficient in project management and agile methodologies, including experience with migrations • Familiar with Atlassian tools and plugins such as Jira Service Manager, Opsgenie, Confluence, ScriptRunner, JSU automation, AIO Reports, and more Experience: Chief Atlassian Architect at Hammer Consultants (April 2018 – Present) • Implemented and managed a large-scale Atlassian environment for the organization, including customizations and integrations with other systems • Provided technical support and training to users to ensure successful adoption of Jira • Worked closely with teams to ensure successful project delivery using agile methodologies • Created and maintained documentation for processes and procedures related to Jira • Maintained and optimized the Atlassian environment through regular updates and upgrades • Led successful Jira/Confluence migrations for multiple clients, including data migration, integration with other systems, and user training Atlassian Solutions Architect at Cprime (April 2021 – Dec 2022) • Served as the architect on dozens of projects, instructing system admins on how to build scalable solutions • Advised and provided solutions for migration teams, including resource management and scoping Atlassian Admin at Medical Mutual and Goodyear (June 2014 – Sep 2019) • Created standardization process to keep Jira upkeep as simple as possible • Served as a scrum master and triage in addition to Jira admin duties Atlassian Principal Solutions Consultant (Apr 2018 - Present) Demonstrated success in 100+ environments, ranging from startups to enterprises. Expertise in Datacenter, Server, and Cloud solutions tailored for business growth. Impactful Migrations: Led successful Server to Cloud Migrations for industry leaders, such as HP and Guitar Center. Navigate complex data privacy and audit requirements with precision. Business-Centric Solutions: Customized internal migrations for enhanced efficiency, aligning projects with company objectives. Tech debt cleanup strategies for streamlined operations and cost-effectiveness. Advanced Roadmaps for Strategic Management: Implemented scalable architectures for advanced roadmaps, optimizing strategic project management. Atlassian Mastery for Business Growth: Supported by a team of seasoned administrators proficient in Confluence, Jira Software, Jira Work Management, Jira Service Manager, Ops Genie, Jira Align, and more. Automation solutions to boost productivity and reduce operational costs. Invest in Excellence: Elevate your business with strategic insights, seamless migrations, and optimized operations. Ready to collaborate with your team for unparalleled success. Let's explore how our expertise aligns with your business goals.Strategic Consulting Excellence: Demonstrated success in 100+ environments, ranging from startups to enterprises. Expertise in Datacenter, Server, and Cloud solutions tailored for business growth. Impactful Migrations: Led successful Server to Cloud Migrations for industry leaders, such as HP and Guitar Center. Navigate complex data privacy and audit requirements with precision. Business-Centric Solutions: Customized internal migrations for enhanced efficiency, aligning projects with company objectives. Tech debt cleanup strategies for streamlined operations and cost-effectiveness. Advanced Roadmaps for Strategic Management: Implemented scalable architectures for advanced roadmaps, optimizing strategic project management. Atlassian Mastery for Business Growth: Supported by a team of seasoned administrators proficient in Confluence, Jira Software, Jira Work Management, Jira Service Manager, Ops Genie, Jira Align, and more. Automation solutions to boost productivity and reduce operational costs. Invest in Excellence: Elevate your business with strategic insights, seamless migrations, and optimized operations. Ready to collaborate with your team for unparalleled success. Let's explore how our expertise aligns with your business goals.

The two-second version: I'm an Atlassian Solutions Expert and Full Stack Developer with 11+ years turning complex Jira and Confluence chaos into clean, scalable operations, for everyone from scrappy startups to Fortune 50 giants. 👋 The longer, sit-down version: Great to meet you! I'm Saurabh Gupta. Most of my long-term clients come back to me for one simple reason: I make the complicated feel manageable. Whether that's a sprawling Jira architecture serving 50,000+ users, a Confluence migration pushing past 1TB, or a custom Forge app built from scratch. I've done it, and I've done it without keeping anyone up at night. Over the past decade, I've had the privilege of working deep inside some genuinely challenging environments. Among them: - Enterprise financial institutions (BNY Mellon, Bank of America, Bloomberg) - Fortune 50 and Fortune 500 companies navigating compliance and scale - Fast-growing startups that needed a solid Atlassian foundation from day one - Regulated industries where accessibility and 508 compliance weren't optional One project I'm particularly proud of: I architected a centralized vulnerability data warehouse for BNY Mellon that slashed security reporting cycles from over a week down to under two hours, powered by RabbitMQ for async messaging and custom Java fork-join pools for large-scale data processing. That kind of result, real, measurable and business-changing, is what I'm here for. What makes my work a little different from most Atlassian consultants: I don't just configure your tools, I build inside them. I develop custom Atlassian Forge apps, Java-based plugins, and Marketplace-ready add-ons, which means when your off-the-shelf options run out, I'm just getting started. That rare combination of deep Atlassian administration and full-stack engineering (Forge, Java, RabbitMQ, React, Node.js) is what lets me solve problems others simply hand back. When you work with me, here's what you get: - A partner who listens first and builds second - Solutions that are clean, documented, and built to last (not duct-taped together) - Honest timelines, no surprises, and clear communication throughout Deep expertise across Jira, Confluence, Jira Service Management, Forge app development, Java plugin engineering, automation, migrations, and compliance I also founded Vamhi, where I've published several Atlassian Marketplace plugins. So I understand your ecosystem not just as an admin, but as a builder who has shipped production-grade tools into it and knows exactly what it takes to get them there. My aim is always long-term partnerships. The kind where you stop worrying about your Atlassian environment because you know it's in good hands. If that sounds like what you're looking for, I'd genuinely love to connect. Drop me a message, even if your situation doesn't fit neatly into a category above. Complex and unusual is honestly where I do my best work. Cheers, Saurabh P.S. If you're dealing with a gnarly migration, a compliance deadline, a Forge app you need built right, or an automation problem that has stumped everyone else, those are my favorite kinds of conversations. Don't hesitate to reach out.

📣 Certified Atlassian Administrator for Jira Data Center, Cloud, (ACP-100 & ACP-120) and AWS Cloud practitioner. 📣 Top-rated Plus freelancer on Upwork for the Last 5 years with 6800+ hours of success I have helped 200+ teams globally, including Fortune 500, to streamline their IT Backend operations and drive digital transformation in business so they can focus on their business growth. I work with companies struggling with 🌟 Atlassian Stack: Administration, Consultation, Migration, and Integration with current tools 🌟 Jira: Workflows, Dashboards, Project configurations, 🌟 Jira Service Management: Helpdesk Portals, SLA Configuration, and ITSM implementation. 🌟 AWS: Administration, DevOps, Cost optimization, and IAM. 🌟 Windows and Linux Server Management. 🌟 MDM Solutions: Microsoft Intune, Jamf, and Manage Engine Desktop Central. 🌟 Patch management: Vulnerability management and automation using Qualys, SSM, and Ansible 🌟 IAM: Okta Administration, Adaxes, Microsoft EntraID (Azure AD), Active Directory, and LDAP. From Chaos to Clarity, I believe in taking ownership so that you can focus on your business without having stress about backend digital operations with a touch of speedy deliveries and hands-on support. 🏆 Followings are reviews from my clients I worked with, explaining the SME and value I bring to the work. “Ahmed's leadership in migrating Jira from on-prem to the cloud was marked by his comprehensive knowledge of the platform. He ensured a smooth transition and provided our team with in-depth training on the Atlassian stack.” Another one for IT operations, "Ahmed was delivering on time and was proactive. He raised concerns and suggested improvements along the way. We will work with him in the future. Strong recommendation.” 📩 Don’t let IT headaches overwhelm you. Message me, and I’ll handle the tech so you can focus on what matters the most: growing your business.