Hire the Best Atlassian JIRA Specialists

Experienced Scrum Master with a demonstrated history of working in the Software development. Skilled in Agile, Scrum, Requirements Analysis, and Software Project Management. Has experience in both JIRA Cloud(including administration) and JIRA Server, Atlassian Confluence, and test automation tools like Selenium and SAHI

I help teams turn unclear goals into structured requirements and reliable delivery plans. Is your website or eCommerce project moving slowly because goals keep changing, details are unclear, or testing feels messy? I help teams get clear on what to build, plan the right steps, and test everything properly so launches are smoother and there’s less rework. I support product scoping, roadmap planning, and hands‑on website testing, then manage digital delivery across web, CMS, and eCommerce platforms. Over the last few years, I’ve supported enterprise CMS migrations, SaaS products, eCommerce platforms, Hospitality services and membership organisations where complex requirements and multiple stakeholders make delivery riskier. My Work usually includes • Discovery sessions, stakeholder workshops, and interviews. • BRDs, FRDs, PRDs, user stories, acceptance criteria, test case documentation and traceability. • Jira backlog management, sprint support, and cross-functional coordination. • UI/UX review and recommendations • UAT and solution validation to make sure what ships matches what was agreed. Recent outcomes include: • 35,000+ webpages and products migrated at 99.9% accuracy. • Discovery work with 30+ stakeholders and 5,900+ customer responses. • 85+ user stories and 280+ BDD acceptance criteria. • Multiple projects delivered across various industries Industries •Digital Products •SaaS •Membership Organisations •Education •Retail •eCommerce •Charity & Non-Profit Technical Business Analyst | Product Manager | Project Manager| Platform Testing | Requirements Gathering | Agile | Jira | Digital Product Strategy | Website Audit Tools Jira | Confluence | Miro | Microsoft Visio | Figma | Lucidchart | Tester | Microsoft Planner | Microsoft Excel | Google Analytics 4 (GA4) | Website Audit | Power BI | Google Search Console | ChatGPT | Mi If your project is stuck on unclear requirements or delivery gaps, I can help bring structure and momentum.

Top Freelancer on Upwork with 100% satisfaction, available 24/7 and happy to become your long-term Jira consultant anytime you need! I’m able to offer competitive rates because I’m based in Indonesia, where operating costs are lower than in many Western countries. 🏆 Top Rated on Upwok 🎯 100% Job Success Rate 👑 Certified Jira Expert by Atlassian 🏢 Helping Over 30+ Multinational Companies 🎉 4 years as a Jira Consultant/Jira Expert/Jira Administrator 🏅 Atlassian Certified in Managing Jira Projects for Cloud (ACP-620) 🏅 Atlassian Certified Cloud Organization Admin (ACP-520) 🏅 Atlassian Certified Jira Administration for Cloud (ACP-120) 🏅 DevOps Foundation (DOFD) 🏅 Software Development Technical Delivery Accreditation 🏅 Cloud Migration Technical Delivery Accreditation 🎉 I'm a seasoned Jira Consultant with hands-on experience in Jira Service Management (JSM), automation, plugin configuration, and third-party integrations. I help teams streamline workflows, improve ticketing systems, and optimize project tracking. Whether you're setting up Jira from scratch or need advanced customization, I'm here to deliver fast, reliable, and cost-effective solutions. Let's make your Jira environment work smarter for your team. 👑MY EXPERIENCE👑 I have 4 years of experience working with Jira and helping over 30 big companies. My primary responsibility is to resolve issues in Jira and to configure changes requested by clients, including creating Jira projects, configuring workflows, automation, integration, API and scripts. 🔥AUTOMATION & INTEGRATION🔥 Besides, I am also experienced in Jira automation, Jira API, Script (ex: Groovy Scriptrunner, App Script), Add ons and Integrations with third party apps, such as: ⚔️ Integration Jira and Slack ⚔️ Integration Jira and Google sheets ⚔️Integration Jira and Google docs ⚔️ Integration Jira and Calendar ⚔️ Integration Jira and Confluence ⚔️ Integration Jira and Pagerduty ⚔️ Integration Jira and Pagerly ⚔️ Integration Jira and Sailpoint ⚔️ Integration Jira and Twilio ⚔️ Integration Jira and Whatsapp ⚔️ Integration Jira and Teams ⚔️ Integration Jira and Scriptrunner ⚔️ Integration Jira and App Script ⚔️ Integration Jira and L2L 🧿And for automation, I have created many automations that's very helpful for the company and all the team, reduce effort and time efficiency. Below are some useful automations for my clients: - When item created, assign based on field or request type using balanced workload method to assign to the team fairly. - When ticket created will automatically share access to the same customer group - When ticket created will automatically send email to the organization - Reminder automation every morning to follow up item and provide updates - Close the ticket/item if there's no update after 5 days - Sending notification to email/message/whatsapp/slack when the due date is approaching - Add reminder comment when the SLA breached - For closed ticket, if reporter comment it will reopen the ticket - Automation to create knowledge based in Confluence - Webhook whenever issue created or udpated - Escalation to higher level team if needed - Auto set start time and end time - Get the duration of every item in each status - Assign to epic based on field or reporter or label

Summary: Highly skilled and experienced Atlassian Administrator and consultant with over 10 years of experience in implementing and managing complex Atlassian environments. Proficient in customizing and integrating JIRA with other systems, as well as training users and providing technical support. Demonstrated ability to deliver successful projects on time and within budget, including experience with successful Jira and Confluence migrations. The past 4 years I have operated as a consultant, working for over 100 companies big and small to help standardize their ecosystem to best practices. Skills: • Extensive knowledge of Atlassian administration and customization • Experience in integrating Jira with other systems such as Slack, Teams, and Smartsheets • Strong problem-solving and communication skills • Ability to train users and provide technical support • Proficient in project management and agile methodologies, including experience with migrations • Familiar with Atlassian tools and plugins such as Jira Service Manager, Opsgenie, Confluence, ScriptRunner, JSU automation, AIO Reports, and more Experience: Chief Atlassian Architect at Hammer Consultants (April 2018 – Present) • Implemented and managed a large-scale Atlassian environment for the organization, including customizations and integrations with other systems • Provided technical support and training to users to ensure successful adoption of Jira • Worked closely with teams to ensure successful project delivery using agile methodologies • Created and maintained documentation for processes and procedures related to Jira • Maintained and optimized the Atlassian environment through regular updates and upgrades • Led successful Jira/Confluence migrations for multiple clients, including data migration, integration with other systems, and user training Atlassian Solutions Architect at Cprime (April 2021 – Dec 2022) • Served as the architect on dozens of projects, instructing system admins on how to build scalable solutions • Advised and provided solutions for migration teams, including resource management and scoping Atlassian Admin at Medical Mutual and Goodyear (June 2014 – Sep 2019) • Created standardization process to keep Jira upkeep as simple as possible • Served as a scrum master and triage in addition to Jira admin duties Atlassian Principal Solutions Consultant (Apr 2018 - Present) Demonstrated success in 100+ environments, ranging from startups to enterprises. Expertise in Datacenter, Server, and Cloud solutions tailored for business growth. Impactful Migrations: Led successful Server to Cloud Migrations for industry leaders, such as HP and Guitar Center. Navigate complex data privacy and audit requirements with precision. Business-Centric Solutions: Customized internal migrations for enhanced efficiency, aligning projects with company objectives. Tech debt cleanup strategies for streamlined operations and cost-effectiveness. Advanced Roadmaps for Strategic Management: Implemented scalable architectures for advanced roadmaps, optimizing strategic project management. Atlassian Mastery for Business Growth: Supported by a team of seasoned administrators proficient in Confluence, Jira Software, Jira Work Management, Jira Service Manager, Ops Genie, Jira Align, and more. Automation solutions to boost productivity and reduce operational costs. Invest in Excellence: Elevate your business with strategic insights, seamless migrations, and optimized operations. Ready to collaborate with your team for unparalleled success. Let's explore how our expertise aligns with your business goals.Strategic Consulting Excellence: Demonstrated success in 100+ environments, ranging from startups to enterprises. Expertise in Datacenter, Server, and Cloud solutions tailored for business growth. Impactful Migrations: Led successful Server to Cloud Migrations for industry leaders, such as HP and Guitar Center. Navigate complex data privacy and audit requirements with precision. Business-Centric Solutions: Customized internal migrations for enhanced efficiency, aligning projects with company objectives. Tech debt cleanup strategies for streamlined operations and cost-effectiveness. Advanced Roadmaps for Strategic Management: Implemented scalable architectures for advanced roadmaps, optimizing strategic project management. Atlassian Mastery for Business Growth: Supported by a team of seasoned administrators proficient in Confluence, Jira Software, Jira Work Management, Jira Service Manager, Ops Genie, Jira Align, and more. Automation solutions to boost productivity and reduce operational costs. Invest in Excellence: Elevate your business with strategic insights, seamless migrations, and optimized operations. Ready to collaborate with your team for unparalleled success. Let's explore how our expertise aligns with your business goals.

Top Rated | 100% Job Success | 500+ hours | 13+ years in Project Management, Agile Coaching & Jira Administration now helping teams ship faster with AI-driven delivery. I help companies fix messy delivery. Whether your Jira is chaos, your sprints keep slipping, or you want to bring AI into your workflows without breaking things. I've done it for organizations like the Women's Tennis Association (WTA), Saudi Post & Logistics (SPL), and fintech/SaaS startups. WHAT I DO BEST ✅ Jira Administration — workflows, automation rules, JQL dashboards, permission schemes, migrations, integrations (Slack, Teams, Figma, Git) ✅ Scrum Master & Agile Coaching — ceremonies, backlog health, estimation, team coaching; Scrum, Kanban, SAFe ✅ Technical Project Management — SDLC, vendor management, UAT, change management (CAB), executive reporting ✅ mondaycom & ClickUp consulting — setup, governance, licensing optimization ✅ AI-Driven Delivery — shipped a production AI chatbot for an investor-relations SaaS, QA for LLM-generated documents, AI-assisted test automation with Playwright, Copilot/Claude/ChatGPT workflows for PM teams RECENT HIGHLIGHTS • 211-hour enterprise Jira administration engagement on Upwork — 5 stars: "One of the best I've ever worked with" • 111-hour Scrum Project Manager engagement for an e-commerce tech team — 5 stars • At WTA: managing a multi-application technology portfolio, delivered AI-assisted test automation PoCs and board-level reporting • Co-built a B2B SaaS (investor relations platform) where I shipped an AI chatbot end to end Professional Scrum Master | Fluent English | GMT+3 — comfortable overlapping US and EU hours. Let's talk: I offer a 30-minute consultation to map your Jira, Agile, or AI-delivery needs before you commit. I typically respond within a few hours.

Atlassian Certified Professional (TOP RATED PLUS-ACP ) ⏰ 7000 hours + worked across over 38 happy customers on Upwork I am a highly skilled graduate with a degree in Computer Science (BS(CS)), and I hold the designation of an Expert Certified Atlassian Professional, bringing over a decade of expertise in the banking, financial, IT, and engineering sectors as a Certified Atlassian Consultant. As a testament to my proficiency, I am recognized as a "Top Rated Expert" on Upwork, having dedicated more than 7000 hours to the platform in the same capacity. Over the course of my 18-year career in the IT industry, I have successfully implemented a range of Atlassian software, including JIRA, Trello, Confluence, JIRA Service Desk, and Bitbucket. Additionally, I hold certification as a Scrum Master (CSM). Certifications: -------------- - Certified Jira Cloud Administrator (ACP-120) - Atlassian Certified in Managing Jira Cloud Projects (ACP-MJCP, ACP620) - Atlassian Certified in Managing Jira Projects for Data Center (ACP-MJDP,ACP610 ) - ASB-615 - ASB-116 - CSM My diverse array of services encompasses: 1) Cloud Administration for all Atlassian products, including Jira, Confluence, and Jira Service Management (JSM). 2) Customization and configuration of Jira Service Desk projects, encompassing request types, screens, permissions, and workflows for agents and customers, as well as portals. This includes icon logo branding, workflow customizations, SLA, automation, and more. 3) Expertise in managing and customizing intricate workflows in Jira, covering validations, conditions, and post functions. 4) Managing issue types, screens, permissions, and security level schemes for custom projects. 5) Handling users, groups, project roles, global permissions, spaces, and global space permissions. 6) Efficiently integrating Jira/Confluence with Active Directory. 7) Expertise in installing, upgrading, and providing training on various third-party Atlassian addons, such as JMWE, JWT, Scriptrunner, Jira portfolio, Zephyr, Xray, Bobswift, big picture, Rich filters, SLA Time and Report, Profields, Email the issue, and more. 8) Providing comprehensive training to teams on effective usage of Jira and Confluence. 9) Managing and customizing Scrum and Kanban boards. 10) Expertise in managing Atlassian software and add-on licensing. 11) Creating and managing Jira reports and dashboards using the EAZYBI reports addon. 12) Setting up Confluence spaces, templates, file lists, and space permissions. 13) Handling migrations from JIRA/JIRA SD/Confluence cloud instances to the server, from the server to the cloud, and from server to server using configuration manager/JIRA Confluence BB Migration Assistant Addon. I am also experienced in cloud-to-cloud migration using cloud migration service. 14) Utilizing and configuring Automated Release Notes Jira addon to generate dynamic or manual release notes on Confluence pages based on predefined templates. 15) Implementing automation rules using automation for Jira addon without the need for coding. 16) Proficient in writing fields, behaviors, fragments, and scripts in Groovy scripting using the Scriptrunner addon. I have provided my consultancy services to a diverse range of organizations and sectors on both contractual, permanent, and hourly basis, including: 1) Atlassian Partners 2) Top UAE and African Banks 3) IT companies based in the Middle East and worldwide. 4) US Homeland Security 5) Leading US digital streaming media companies 6) Top Australian digital and Bigcommerce agencies 7) Canadian top software and support agencies 8) Prominent American financial services agency with 10k users 9) Leading Brazilian telecommunication service providers 10) Renowned US CRM companies I am available 40 hours per week, operating in Dubai Time, AEST, EST, CET, and other time zones. Thank you for considering my services. Sincerely, Jawad Haider Keywords: Atlassian Consultant, Jira Consultant, Atlassian Jira Consultant, Confluence Consultant, Atlassian Confluence Consultant, Jira Service Management Consultant, Atlassian Jira Service Management Consultant, Atlassian Expert, Jira Expert, Atlassian Jira Expert, Confluence Expert, Atlassian Confluence Expert, Jira Service Management Expert, Atlassian Jira Service Management Expert, Atlassian SME, Jira SME, Confluence SME, Jira Service Management SME, Jira migration, Jira Professional, Jira Workflows, Jira Screens, Jira Permissions, Jira Custom Fields, Jira Automation, Jira Architect, Jira Support, Jira Services, Jira Administrator, Jira Admin, Confluence Administrator, Confluence Admin, Automation for Jira, Atlassian Consultancy, Jira Consultancy, Confluence Consultancy, Jira Service Management Consultancy, Advanced Roadmaps, Jira Align, Bitbucket, Jira Product Discovery, Atlas, Scrum, Kanban, Agile, Requirements Gathering, SAFe, Scaled Agile, Optimize Jira, OpsGenie