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🌟 Agile Project Manager | Technical Project Manager | Customer Success🌟 With over 7 years of experience, I specialize in leading projects, ensuring quality, and delivering top-notch results. My background includes a bachelor’s degree in Engineering and business, and working with globally renowned firms Mercedes-Benz, Boeing and IBM as Senior Engineering Manager. 💼 Core Competencies 💼 Agile Project Management Agile Framework Expertise: Skilled in managing projects using Scrum, Kanban, and hybrid Agile methodologies to adapt to changing requirements. Team Collaboration: Facilitate effective communication among cross-functional teams to ensure project success. Sprint Planning & Delivery: Develop sprint plans, set achievable goals, and ensure timely delivery of high-quality results. 💡 Why Work With Me? ✔️ Proven Success: A consistent history of managing complex projects and delivering measurable results across diverse industries. ✔️ Leadership That Inspires: Skilled at motivating teams, fostering collaboration, and driving innovation to achieve shared goals. ✔️ Customer-Centric Approach: Deeply committed to understanding client needs and delivering solutions that exceed expectations. ✔️ Adaptable & Agile: Thrives in fast-paced environments, leveraging Agile methodologies to ensure efficiency and success. 📈 Let’s Build Success Together With expertise in Agile project management, quality assurance, and customer support, I bring the skills and experience to help your team excel. Let’s discuss how I can contribute to your project’s success!

“Udit has been of great help when we needed additional capacity in our agile team. He did an excellent job managing daily dev tasks and handling JIRA administration.” “It was a beautiful collaboration. Udit is efficient, responsible, and proactive. He communicates well, delivers on time, and even tests quality independently. I highly recommend working with him.” — Riccardo Fedeli, CEO, OFarm “One of the best finds on Upwork! Highly recommended.” — Pouya Nafisi, CEO, Omnicom Why hire me? I bring deep experience across project, product, and QA management, making me the go-to person when you need someone who can plan, lead, troubleshoot, and execute with minimal oversight. I’ve managed cross-functional teams, multiple projects simultaneously, and complex client communications, all while maintaining quality and deadlines. Project Management Expertise: 1. Managing multiple agile teams 2. Sprint planning, scope, estimation, and retros 3. Hands-on JIRA, Trello, Redmine, ClickUp, Asana 4. Client onboarding, standups, and delivery reviews 5. Risk mitigation and schedule optimization 6. Full project lifecycle: kickoff to launch 7. QA and UAT coordination 8. Agile, Scrum, and Kanban execution Industries Worked In: 1. HealthTech 2. E-Commerce 3. HR and Payroll 4. SaaS Platforms 5. Finance and BI 6. Mobile Apps and B2B Portals Skills Snapshot: * Project & Product Management * QA (Mobile, Web, Desktop) * Business Analysis * Documentation: SRS, FRS, BRD, User Manuals * Team Leadership * Client Communication * Virtual/Executive Assistance * Agile/Scrum Facilitation * System Configuration & Support 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐀𝐩𝐩𝐫𝐨𝐚𝐜𝐡𝐞𝐬: As a versatile project leader, I blend agile (scrum/kanban) with structured frameworks like PMBOK to drive success. As a scrum master, I break down epics into actionable user stories, facilitating sprint planning with MoSCoW prioritization and SMART goals to maximize value delivery. In product owner roles, I apply PDCA cycles for continuous improvement while maintaining prioritized backlogs grounded in clear use cases. My business analyst approach combines RACI matrices for stakeholder clarity with detailed user story mapping and use case analysis for requirement precision. I am also experienced in Saas analytics, LMS systems, mental health, and educational tech domains, applying Klaviyo, Google Analytics, and CRM platforms like Salesforce and Monday CRM to deliver actionable insights. 𝐓𝐨𝐨𝐥𝐬 𝐈’𝐦 𝐜𝐨𝐦𝐟𝐨𝐫𝐭𝐚𝐛𝐥𝐞 𝐰𝐢𝐭𝐡: Confluence | Jira | Asana | ClickUp | Monday.com | Microsoft Project | Trello | Teams | Figma | Wireframes | Pencil tool | Notion | Adobe Photoshop | Balsamiq | Lucidchart | PowerPoint | Miro | Visio | Draw.io | Smartsheet | Slack | Google Workspace | Tableau | Power BI | Looker | SQL | Automation tools | SEO Tools Relevant Keywords: Senior Software Project Manager, Business Analyst, Product Owner, QA Engineer, Agile PM, Scrum Master, SaaS Project Manager, Jira Expert, Automation Expert, Documentation Specialist, Remote Team Lead. Let's bring your project to life! With my expertise in agile, scrum, and waterfall methodologies combined with precise business analysis skills, I'll ensure your project is delivered on time, within budget, and to your exact specifications. From initial planning to final execution, I will be your partner in turning vision into reality. Let's discuss how we can achieve outstanding results together. I'm ready to start immediately and make your project my top priority!

With 20+ years of IT and digital transformation experience, I have held diverse leadership roles spanning Senior IT Program Management, Delivery Leadership, Technology Solution Management, Agile Coaching, and Business Analysis. I have partnered with leading global organizations including IKEA Sweden, IBM Global, Decathlon IT, Cushman & Wakefield, and Jumio Corporation, and most recently worked with Ragu AI on the delivery of enterprise AI platforms. I am also designated with the Top Talent badge on Upwork, placing me among the top 3% of freelancers, with 6,000+ hours of successful delivery across global clients and complex digital transformation programs. I am proud to be a University Gold Medalist, blogger, and keynote speaker, and I bring strong expertise in managing complex, business-critical programs across domains, distributed teams, and multiple geographies. Over the years, I have been recognized multiple times as a star performer by C-suite stakeholders for my delivery leadership, stakeholder management, and ability to build alignment across business and technology teams. I also bring solid hands-on experience across Gantt, ClickUp, Jira (including Advanced Roadmaps), Monday, Slack, and Confluence, with over 15 years of usage across enterprise delivery environments. On the technology side, I have worked closely with teams across Python, Java, React, and C++, and have also led delivery initiatives involving Computer Vision, Artificial Intelligence, and Machine Learning. Recent AI / Enterprise Delivery Experience Ragu AI – Enterprise AI Platform Delivery Most recently, I have been leading delivery and product operations for an enterprise AI platform focused on knowledge-grounded assistants and a multi-tenant SaaS architecture. My responsibilities include roadmap execution, sprint planning, engineering governance, stakeholder management, and cross-functional delivery across platform hardening, AI capabilities, DevOps, and customer onboarding initiatives. I have been driving the implementation of scalable AI workflows, enterprise integrations, delivery processes, and governance mechanisms to support secure, production-ready deployments and multi-client rollouts of AI-powered solutions. Cushman & Wakefield – Digital Transformation / Product & Program Delivery At Cushman & Wakefield, I have been involved in enterprise product and digital transformation initiatives, working closely with stakeholders on technology delivery, AI-led solution discussions, workflow/process improvements, roadmap planning, and execution governance. My work has included coordinating across business teams, engineering, and leadership to drive delivery alignment, streamline operational processes, and support the rollout of strategic product and technology initiatives in a complex enterprise environment. I've spent the last few years acting as the bridge between founders, engineering teams, product managers, customer success, finance, and external stakeholders—ensuring execution stays on track while leadership focuses on strategic priorities. Project Achievements I am particularly proud of two major digital initiatives at Decathlon India, where I led the complete software engineering workflow and product rollout from scratch for Decathlon App and AllForSport. Building a social network and sports engagement platform was new for Decathlon and represented an important step in their omnichannel transformation journey. The initiative involved significant ambiguity, evolving business requirements, and continuous prioritization of what would deliver the most impact. I played a key role in defining business requirements, creating use cases, right-scoping launches, managing Agile delivery, and coordinating with third-party integrators and support systems. Over the course of one year, we successfully launched 4 major and 6 minor releases, delivering measurable business outcomes: 30% improvement in team lead time / productivity 10,000+ app downloads Peak sales revenue of USD 30,000/day App rating above 4.5 40,000+ registered users 30% repeat customers 1,000+ activities hosted on the platform This was a significant milestone in Decathlon’s digital and online revenue journey, especially during the Covid period, as the company accelerated its transition toward scalable omnichannel and community-led digital experiences. Across my career, I have consistently operated at the intersection of business strategy, product delivery, Agile execution, stakeholder management, and technology leadership. I am comfortable stepping into roles that require program setup, delivery governance, backlog and roadmap planning, client communication, process optimization, vendor coordination, and driving execution across globally distributed teams. My ability to combine strategic thinking with hands-on delivery execution allows me to quickly add value in fast-moving, high-ambiguity environments.

🚀 Atlassian Certified Professional | Jira, Confluence & ClickUp Expert 🏆 Top Expertise Backed by Certifications & Experience ⏱️ 5000+ Hours of Hands-On Project Experience ✅ Certifications 🎖️ ACP-120 – Jira Administration for Cloud 🎖️ ACP-620 – Managing Jira Cloud Projects ⭐ Certified ClickUp Expert 💼 Professional Summary Dedicated and results-driven Atlassian professional with 6+ years of experience as a Jira & Confluence Administrator. Proven track record of delivering scalable, well-governed solutions while working under pressure and adapting quickly to complex business requirements. I focus on building clean, efficient systems that enhance productivity, visibility, and organizational branding. 🛠️ Core Skills & Expertise 🔹 Jira Service Management (JSM) ✔️ End-to-end setup of JSM projects ✔️ ITSM, Customer Service Management, Internal Service Desks ✔️ Request types, portals, SLAs & queues 🔹 Jira Configuration & Administration ✔️ Custom fields (LOV, Cascaded, Text, Select, Multi-Select, etc.) ✔️ Field configuration & context optimization ✔️ Screen schemes (Create / View / Edit) & issue type mapping 🔹 Workflow Design & Automation ✔️ Custom workflow creation from scratch ✔️ Statuses, transitions, validators, conditions & post-functions ✔️ Workflow transition screens & governance best practices 🔹 Confluence ✔️ Space setup & permission models ✔️ Process documentation & knowledge bases ✔️ Jira–Confluence integration 🔹 ClickUp ✔️ Workspace & hierarchy design ✔️ Automations, dashboards & task governance ✔️ Migration & optimization for scaling teams 🌟 Why Clients Choose Me 📌 Clean & scalable configurations (not quick hacks) 📌 Strong understanding of business + technical needs 📌 Clear communication & documentation 📌 Reliable delivery with long-term system thinking

Certified Atlassian Administrator with 7 years + of experience, I specialize in designing, implementing, and optimizing Atlassian solutions tailored to meet unique business requirements. Whether you're starting fresh, scaling operations, or looking to improve efficiency, I bring expertise to help you streamline workflows and enhance team collaboration. Core Skills: Jira Administration: Project setup, custom workflows, screen schemes, and field configurations. Confluence Expertise: Space creation, content organization, and team collaboration enhancement. Automation: Implementing Jira automation rules to eliminate repetitive tasks and boost productivity. User Management: Configuring roles, permissions, and access controls to maintain security. System Integration: Seamless integration of Jira, Confluence, Bitbucket, and third-party tools like Teams or Slack. Service Management: Setting up Jira Service Management (JSM) for incident tracking, service desks, and SLAs. What I Offer: Tailored Jira and Confluence configurations to suit your business processes. Troubleshooting and optimization of existing Atlassian environments. User training and best practices for teams to maximize efficiency. Flexible freelance support, whether for one-time setup or ongoing administration. I am passionate about empowering teams through efficient tools and processes. Let’s collaborate to create scalable solutions that drive results. Contact me today to discuss how I can help you with your Atlassian needs!

Hello and welcome! I'm Alok, a Certified Agile Tech Project Manager, Scrum Product Manager, and Virtual Assistant, with 6+ years of experience leading digital projects across web, app, and AI-based solutions. I specialize in Project Management, AI-enhanced automation, UI/UX design, and end-to-end product development, helping startups and businesses build modern, scalable, and user-centric digital products. Here’s how I can help: Project Scoping & Planning I define clear project objectives, develop detailed timelines and budgets, and ensure alignment across all stakeholders from start to finish. Resource Management I recruit and manage the right mix of freelance and in-house talent,including designers, developers, copywriters, and marketers, tailored to your project’s needs. Creative & Campaign Execution I manage landing pages, digital ads, and campaign collateral, ensuring quality, brand-aligned output. Stakeholder Communication With years of agency and corporate experience, I act as a central liaison keeping internal teams, clients, and executive stakeholders informed and aligned through regular updates, feedback loops, and reporting. Project Tracking & Performance I oversee schedules, milestones, and KPIs providing transparent reporting and early risk mitigation. Quality Assurance I conduct QA reviews and implement standard processes to ensure that every deliverable meets quality expectations before launch. Contract & Payment Oversight I manage freelancer contracts, set milestone-based payments, and ensure smooth processing especially for Upwork and other platforms. Issue Resolution I tackle blockers quickly, with a solutions-oriented mindset, whether it’s shifting timelines, scope creep, or stakeholder misalignment. 🔧 Core Skills & Experience Project Management & Agile Delivery Agile Project Consultant experienced with cross-functional teams, client handling, and driving delivery through Scrum, Jira, Notion, Monday.com, and MS Projects. AI & Automation Expertise Automating workflows with AI tools (chatbots, email automation, predictive dashboards), MS Automate, and web scraping for data-driven insights. Web & App Development Proficient in JavaScript (React.js, Svelte, Angular.js, Vue.js), Bootstrap CSS, and delivering responsive, high-performing apps and websites. WMS & E-commerce Systems Domain expertise in Warehouse Management Systems, inventory solutions, Shopify, Odoo, and custom eCommerce design & dev. 💼 Tools & Platforms Project Tools: Jira, Notion, Freedcamp, Monday.com, MS Project Design Tools: Figma, Adobe XD Frontend Tech: JavaScript, Vue.js, React.js, Svelte, Angular CMS/Platforms: Shopify, Odoo, WordPress 📈 Services I Offer Agile Project & Scrum Team Management Startup MVP & UX/UI Strategy Email Automation & Web Scraping Web & App Development Market Research (SWOT, PESTLE, Primary/Secondary) Virtual Assistant & Admin Support Landing Pages, Product Pages, Dashboards (CRM/B2B) WMS/E-commerce Site Setup Company Site Design (Professional & Corporate) Google Forms, Excel, 🌟 Why Work With Me? ✅ 3 Months Free Support After Project Delivery ✅ NDA & Confidential Project Experience ✅ Flexible Availability: 6 Days a Week, Support 7 Days ✅ 100% Satisfaction Guaranteed I’m passionate about delivering value-driven, scalable digital solutions—especially where AI meets business productivity. Let’s connect to discuss how I can bring your ideas to life. Looking forward to collaborating with you!