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⭐ Top Freelancer | Accomplished Program & Project Manager | Digital Tech Transformation 🏆 As an Expert Freelancer, I belong to the elite top 10%, demonstrating an unwavering commitment to quality, efficiency, and client satisfaction. 💼 I've clocked many hours of successful client engagements. This adventure has left my clients with ⭐⭐⭐⭐⭐ experience and a bunch of fun stories! 🚀 With 4.5+ years of experience under my belt, I've navigated complex IT projects and digital transformations across a myriad of sectors. I've championed efficiency, transparency, and collaboration, all while enjoying the ride. My expertise lies in conceptualizing, planning, coordinating, and managing projects, leading the transformation from vision to realization. 🎯 I am adept at integrating diverse business, functional, and technical teams into one cohesive powerhouse, delivering projects that exceed expectations and provide lasting value. 🔑 Consider me a "game-changer" for your project team. I excel at tackling obstacles head-on, perfecting procedures, and swiftly resolving issues. I have a knack for creating effective workflows to overcome roadblocks and boost quality and efficiency. As a natural problem solver, I derive immense satisfaction from bringing order out of chaos and steering your project towards successful completion. Professional Certifications: ✔️ CAPM - Project Management Professional ✔️ PMI - Generative AI for Project Manager ✔️ DPP - Digital Product Practitioner ✔️ CSM- Certified Scrum Master Global Work Experience: 🌐 I bring to the table an extensive portfolio of global work experiences, having collaborated with clients from the USA, UK, Canada, Australia, New Zealand, and several countries in Europe, the Middle East, and Asia. This diverse exposure has equipped me with a unique perspective and a deep understanding of different cultural nuances, business environments, and market dynamics. Technical Proficiencies: 🔧 Project & Task Management Tools: Microsoft Project, Atlassian Jira & Confluence, Trello, Monday, Asana, ClickUp, Wrike, Notion. 📣 Communication & Collaboration Tools: Microsoft Teams, Google Meet, Zoom, Slack, Discord. 📈 Visualisation and Conceptualisation Tools: Microsoft Visio, Miro Boards, Lucid Charts, Figma, Draw.io, MindMaster. 🔀 Integration and Automation Tools: Zapier, Make, Power Automate, Monday Recipes and Integrations, Jira Workflows and Automation, ClickUp Automation, Asana Automation. 💡 Office Productivity Tools: Microsoft Office, Google Workspace, Atlassian Confluence, Microsoft Azure, DropBox, OneDrive, DocuSign, Zoho. Development Skills: Knowledgeable in HTML, CSS, ReactJS, NodeJS, and Flutter. I am excited to bring order to your project chaos and steer your vision to its successful realization. Let's connect today to discuss how we can transform your projects into success stories. Availability: I am available for both short-term and long-term projects. Let's discuss your needs and chart the best path forward. Languages: English (Native/Bilingual). 📚Education: Master Degree in Business Administration.

With over 20+ years of IT and digital transformation experience, I have worked as a highly skilled Senior Digital Program Manager, SAFe Release Train Engineer (RTE), Technology Solution Manager, Agile Coach, and Business Analyst, partnering with leading global organizations such as IKEA Sweden, IBM Global, Decathlon IT, Cushman & Wakefield, Jumio Corporation, and more recently with Ragu AI on enterprise AI platform delivery. I am also designated with the Top Talent badge on Upwork, placing me among the top 3% of freelancers, with 6,000+ hours of successful delivery across global clients and complex digital transformation programs. I am proud to be a University Gold Medalist, blogger, and keynote speaker, and I bring strong expertise in managing complex, business-critical programs across domains, distributed teams, and multiple geographies. Over the years, I have been recognized multiple times as a star performer by C-suite stakeholders for my delivery leadership, stakeholder management, and ability to build alignment across business and technology teams. I also bring solid hands-on experience across Gantt, ClickUp, Jira (including Advanced Roadmaps), Monday, Slack, and Confluence, with over 10 years of usage across enterprise delivery environments. On the technology side, I have worked closely with teams across Python, Java, React, and C++, and have also led delivery initiatives involving Computer Vision, Artificial Intelligence, and Machine Learning. Recent AI / Enterprise Delivery Experience Ragu AI – Enterprise AI Platform Delivery Most recently, I have been leading delivery and product operations for an enterprise AI platform focused on knowledge-grounded assistants and a multi-tenant SaaS architecture. My responsibilities include roadmap execution, sprint planning, engineering governance, stakeholder management, and cross-functional delivery across platform hardening, AI capabilities, DevOps, and customer onboarding initiatives. I have been driving the implementation of scalable AI workflows, enterprise integrations, delivery processes, and governance mechanisms to support secure, production-ready deployments and multi-client rollouts of AI-powered solutions. Cushman & Wakefield – Digital Transformation / Product & Program Delivery At Cushman & Wakefield, I have been involved in enterprise product and digital transformation initiatives, working closely with stakeholders on technology delivery, AI-led solution discussions, workflow/process improvements, roadmap planning, and execution governance. My work has included coordinating across business teams, engineering, and leadership to drive delivery alignment, streamline operational processes, and support the rollout of strategic product and technology initiatives in a complex enterprise environment. Project Achievements I am particularly proud of two major digital initiatives at Decathlon India, where I led the complete software engineering workflow and product rollout from scratch for Decathlon App and AllForSport. Building a social network and sports engagement platform was new for Decathlon and represented an important step in their omnichannel transformation journey. The initiative involved significant ambiguity, evolving business requirements, and continuous prioritization of what would deliver the most impact. I played a key role in defining business requirements, creating use cases, right-scoping launches, managing Agile delivery, and coordinating with third-party integrators and support systems. Over the course of one year, we successfully launched 4 major and 6 minor releases, delivering measurable business outcomes: 30% improvement in team lead time / productivity 10,000+ app downloads Peak sales revenue of USD 30,000/day App rating above 4.5 40,000+ registered users 30% repeat customers 1,000+ activities hosted on the platform This was a significant milestone in Decathlon’s digital and online revenue journey, especially during the Covid period, as the company accelerated its transition toward scalable omnichannel and community-led digital experiences. Across my career, I have consistently operated at the intersection of business strategy, product delivery, Agile execution, stakeholder management, and technology leadership. I am comfortable stepping into roles that require program setup, delivery governance, backlog and roadmap planning, client communication, process optimization, vendor coordination, and driving execution across globally distributed teams. My ability to combine strategic thinking with hands-on delivery execution allows me to quickly add value in fast-moving, high-ambiguity environments.

Stop letting compliance block your enterprise sales deals. You have built a great product, but your biggest prospects enterprises, healthcare providers, and banks won't sign the contract until they see your ISO 27001 certificate or SOC 2 Type II report. You don't need a checklist or a template library. You need a strategic partner who can fast-track your audit readiness so you can focus on closing deals. I am a Fractional CISO and Lead Auditor specializing in turning compliance into a competitive advantage for high-growth startups and established enterprises. I don't just "write policies"; I architect the security infrastructure that builds trust with your customers. 🚀 THE "AUDIT-READY" BLUEPRINT I integrate seamlessly with your team (Slack/Teams) to deliver: SOC 2 & ISO 27001 Readiness: From Gap Analysis to Final Audit in 12-16 weeks. Automated Compliance (Vanta/Drata): I configure your Vanta, Drata, or Secureframe instance to automate 80% of evidence collection, saving your engineers hundreds of hours. AI Governance (ISO 42001): Future-proof your AI products against the EU AI Act and NIST AI RMF. Vendor Risk Management: I handle those 100-question security questionnaires from your clients so you don't have to. 🏆 WHY CLIENTS HIRE ME 100% Audit Pass Rate: I have guided 50+ companies through successful external audits. Commercial Focus: I prioritize controls that unblock revenue without slowing down your dev team. Certified Expert: Lead Auditor for ISO 9001, 27001, 14001, 45001. 🛠 TECH STACK Governance: Vanta, Drata, Sprinto, Secureframe. Cloud: AWS, Azure, Google Cloud (GCP). Frameworks: ISO 27001:2022, SOC 2 Type I & II, HIPAA, GDPR, ISO 42001 (AI). 🗣 WHAT CLIENTS SAY "Heena didn't just get us certified; she helped us close a $2M deal with a Fortune 500 bank by handling the security diligence personally." — CEO, FinTech Series B Next Step: If you have an audit deadline approaching or a sales deal stuck in security review, click the "Invite" button. Let's get you audit-ready.

Top Rated Strategy Consultant Pricing, GTM, AI & Product Ops Drive SaaS Growth Ex-McKinsey, Deloitte, AWS, Gartner I help tech companies from scrappy startups to global giants — solve messy strategic problems and unlock growth. My sweet spot? Pricing strategy, GTM planning, Pitch Decks and AI consulting that actually moves the needle. Additionally, I am passionate about teaching management consulting toolkit & AI training/workshops to executives, aspiring consultants, students. Over the past decade, I’ve led 100+ projects across the US, Canada, Germany, and APAC, working with SaaS, AI, and emerging tech teams on: - Pricing strategy & monetization models (tiering, packaging, value-based pricing, usage-based pricing) - GTM strategy & launch planning - Pitch Decks for enabling successful fundraising - AI Consulting & AI Product landscape - Product operations & scaling frameworks - Market research & competitive analysis I bring a mix of consulting rigor and builder mindset, shaped by roles at: - McKinsey (Senior Analyst, APAC) - Deloitte Consulting (Engagement Manager, San Jose) - AWS India (Sr. Manager, Product Ops) - Director of Product Ops at an AI startup 🧠 What Clients Say: - “You helped us rethink pricing from first principles — and doubled our conversion rate.” - “Your GTM teardown gave us clarity we’d been chasing for months.” - “You don’t just advise you build.”

I help startups and businesses turn ideas into successful, scalable products. With 8+ years of experience in Product Management, Business Strategy, and Startup Advisory (PayPal, FinTech & SaaS), I specialize in: ✅ Product Strategy & Roadmapping – Aligning business goals with market opportunities ✅ New Business Launches – From concept validation to go-to-market execution ✅ Market & Competitor Research – Finding white spaces and winning opportunities ✅ Growth & Marketing Playbooks – Driving adoption, engagement, and revenue ✅ Operational Excellence – OKR frameworks, process design, and execution speed Whether you’re a founder launching a new product or an established business entering a new market, I provide a clear, actionable plan — and help you execute it. 📊 My Approach: Data-driven: Decisions backed by market and user insights Fast & Lean: Iteration cycles designed to save cost & time Collaborative: Work as an extended arm of your leadership team 🚀 Let’s talk if you want to: Launch a new product or business vertical Validate an idea before investing big Improve product adoption & customer retention Streamline product development & operations

I help startups and enterprise teams turn complex ideas into production-ready SaaS platforms. 𝟮𝟱+ 𝘆𝗲𝗮𝗿𝘀 | 𝗘𝘅-𝗩𝗲𝗿𝗶𝘇𝗼𝗻 / 𝗛𝗖𝗟 𝗣𝗲𝗿𝗼𝘁 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 | 𝟰 𝗦𝗮𝗮𝗦 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝘀 𝗹𝗮𝘂𝗻𝗰𝗵𝗲𝗱 | 𝟲𝟲+ 𝗨𝗽𝘄𝗼𝗿𝗸 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀 – 𝟭𝟬𝟬% 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 | 𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 𝗣𝗹𝘂𝘀 | 𝗧𝗢𝗚𝗔𝗙 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗘𝗔 I don’t just design systems — I take ownership of delivery outcomes. 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗪𝗼𝗿𝗸𝗲𝗱 𝗙𝗼𝗿: Telecom, Logistics, Strategy Management, Supply Chain, Agri-tech, Healthcare, Real estate etc. I have worked in the past for clients from accross the world (Esp: United States, Middle East, United Kingdom, Australia, India). Currently, as a solopreneur and freelancer, I am involved with multiple clients supporting them with the following: 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗣𝗿𝗼𝘃𝗶𝗱𝗲𝗱 🌟Software Product Strategy, 🌟SAAS Product Development, 🌟Enterprise architecture, 🌟Solution/ Technical/ Cloud Architecture, 🌟AI Product Management 🌟Software Audit, Review, Assessments 🌟Agile Project Management 𝗪𝗼𝗿𝗸 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 🌟Enterprise Architecture Services from 2015 till now 🌟Principal Architect with Verizon India (2006 - 2015) 🌟Sr. Architect at Emirates Airlines IT from 2004 - 2006 🌟Full Stack Developer at HCL Perot Systems from 2000 - 2004 𝗩𝗮𝗹𝘂𝗲 𝗣𝗿𝗼𝗽𝗼𝘀𝗶𝘁𝗶𝗼𝗻 I design and implement scalable, efficient, and innovative technology solutions that align with your business objectives. With a proven track record in orchestrating successful IT transformations, I specialize in optimizing system performance, enhancing user experiences, and maximizing return on investment. By bridging the gap between complex technical requirements and strategic business goals, I enable organizations to achieve operational excellence and drive sustainable growth.