I help companies configure Jira, Jira Service Management, and Confluence so their teams work faster, collaborate better, and spend less time on manual processes.
⭐ 100% Job Success
⭐ Top-rated client feedback
⭐ Jira & JSM implementation specialist
⭐ Automation and workflow optimization
⭐ Fast communication and reliable delivery
⭐ Supported product discovery and delivery by writing user stories, creating wireframes in Figma, and preparing PRDs for engineering implementation.
Jira Administration
⭐ Configure Jira projects and workflows
⭐ Design permission and notification schemes
⭐ Optimize issue types, screens, and custom fields
Jira Service Management
⭐ Build ITSM service desks
⭐ Configure SLAs and queues
⭐ Design customer portals
⭐ Automate request handling
Confluence
⭐ Create structured knowledge bases
⭐ Improve documentation
⭐ Design templates and spaces
⭐Automation & Integrations
Jira Automation
⭐ Marketplace apps
⭐ REST API integrations
⭐ Third-party tools
Agile Coaching
⭐ Scrum and Kanban setup
⭐ Team onboarding
⭐ Best practices
⭐ Process improvement
Every organization uses Jira differently. Tell me about your current setup, your challenges, and your goals, and I'll recommend a practical solution tailored to your team.
Atlassian Confluence
Jira
Agile Project Management
Kanban Methodology
Scrum
Kanban Board
API
Bitbucket
Figma
Manual Testing
API Testing
Test Case Design
Mobile App Testing
Bug Reports
Jawad H.
Abu Dhabi, United Arab Emirates
$50/hr
5.0
49 jobs
Atlassian Certified Professional (TOP RATED PLUS-ACP ) ⏰ 7000 hours + worked across over 38 happy customers on Upwork
I am a highly skilled graduate with a degree in Computer Science (BS(CS)), and I hold the designation of an Expert Certified Atlassian Professional, bringing over a decade of expertise in the banking, financial, IT, and engineering sectors as a Certified Atlassian Consultant.
As a testament to my proficiency, I am recognized as a "Top Rated Expert" on Upwork, having dedicated more than 7000 hours to the platform in the same capacity.
Over the course of my 18-year career in the IT industry, I have successfully implemented a range of Atlassian software, including JIRA, Trello, Confluence, JIRA Service Desk, and Bitbucket. Additionally, I hold certification as a Scrum Master (CSM).
Certifications:
--------------
- Certified Jira Cloud Administrator (ACP-120)
- Atlassian Certified in Managing Jira Cloud Projects (ACP-MJCP, ACP620)
- Atlassian Certified in Managing Jira Projects for Data Center (ACP-MJDP,ACP610 )
- ASB-615
- ASB-116
- CSM
My diverse array of services encompasses:
1) Cloud Administration for all Atlassian products, including Jira, Confluence, and Jira Service Management (JSM).
2) Customization and configuration of Jira Service Desk projects, encompassing request types, screens, permissions, and workflows for agents and customers, as well as portals. This includes icon logo branding, workflow customizations, SLA, automation, and more.
3) Expertise in managing and customizing intricate workflows in Jira, covering validations, conditions, and post functions.
4) Managing issue types, screens, permissions, and security level schemes for custom projects.
5) Handling users, groups, project roles, global permissions, spaces, and global space permissions.
6) Efficiently integrating Jira/Confluence with Active Directory.
7) Expertise in installing, upgrading, and providing training on various third-party Atlassian addons, such as JMWE, JWT, Scriptrunner, Jira portfolio, Zephyr, Xray, Bobswift, big picture, Rich filters, SLA Time and Report, Profields, Email the issue, and more.
8) Providing comprehensive training to teams on effective usage of Jira and Confluence.
9) Managing and customizing Scrum and Kanban boards.
10) Expertise in managing Atlassian software and add-on licensing.
11) Creating and managing Jira reports and dashboards using the EAZYBI reports addon.
12) Setting up Confluence spaces, templates, file lists, and space permissions.
13) Handling migrations from JIRA/JIRA SD/Confluence cloud instances to the server, from the server to the cloud, and from server to server using configuration manager/JIRA Confluence BB Migration Assistant Addon. I am also experienced in cloud-to-cloud migration using cloud migration service.
14) Utilizing and configuring Automated Release Notes Jira addon to generate dynamic or manual release notes on Confluence pages based on predefined templates.
15) Implementing automation rules using automation for Jira addon without the need for coding.
16) Proficient in writing fields, behaviors, fragments, and scripts in Groovy scripting using the Scriptrunner addon.
I have provided my consultancy services to a diverse range of organizations and sectors on both contractual, permanent, and hourly basis, including:
1) Atlassian Partners
2) Top UAE and African Banks
3) IT companies based in the Middle East and worldwide.
4) US Homeland Security
5) Leading US digital streaming media companies
6) Top Australian digital and Bigcommerce agencies
7) Canadian top software and support agencies
8) Prominent American financial services agency with 10k users
9) Leading Brazilian telecommunication service providers
10) Renowned US CRM companies
I am available 40 hours per week, operating in Dubai Time, AEST, EST, CET, and other time zones.
Thank you for considering my services.
Sincerely,
Jawad Haider
Keywords:
Atlassian Consultant, Jira Consultant, Atlassian Jira Consultant, Confluence Consultant, Atlassian Confluence Consultant, Jira Service Management Consultant, Atlassian Jira Service Management Consultant, Atlassian Expert, Jira Expert, Atlassian Jira Expert, Confluence Expert, Atlassian Confluence Expert, Jira Service Management Expert, Atlassian Jira Service Management Expert, Atlassian SME, Jira SME, Confluence SME, Jira Service Management SME, Jira migration, Jira Professional, Jira Workflows, Jira Screens, Jira Permissions, Jira Custom Fields, Jira Automation, Jira Architect, Jira Support, Jira Services, Jira Administrator, Jira Admin, Confluence Administrator, Confluence Admin, Automation for Jira, Atlassian Consultancy, Jira Consultancy, Confluence Consultancy, Jira Service Management Consultancy, Advanced Roadmaps, Jira Align, Bitbucket, Jira Product Discovery, Atlas, Scrum, Kanban, Agile, Requirements Gathering, SAFe, Scaled Agile, Optimize Jira, OpsGenie
Atlassian Confluence
Scrum
Jira
Bitbucket
Dashboard
Report
Automated Workflow
DevOps
Atlassian Crowd
Cloud Migration
IT Service Management
Jane C.
San Diego, California
$225/hr
4.7
44 jobs
EXPERIENCE SUMMARY
Expert-Vetted CIO/CTO/CISO Security Program Manager/Solution Architect/Business Analyst
• Over 15 years’ experience working with C-Suite sponsors, business process owners, developers, product owners, data analysts, and end-users.
• Experience architecting and implementing solutions and proofs-of-concept for new processes, integrations, security architecture, and GRC programs (for internal audit and external audit prep).
• Skilled in facilitating the design of innovative solutions that manage change, minimize risk and maximize stakeholder satisfaction while optimizing enterprise demand and resource management.
• SMB and enterprise strategic security operations center design, implementation, compliance prep and training services
• Strategic Privacy/Data/AI governance policy and controls implementation.
• Ensure delivered business value aligned with strategic business goals.
• Consistently employ solid portfolio/program/project management techniques, business process management, collaboration tools, and metrics, ensuring that the right information gets to the right individuals, empowering them to make the right decisions at the right time.
• Commitment to continuous learning and customer satisfaction.
PROFESSIONAL ORGANIZATION MEMBERSHIP
IEEE, ISACA (ISACA-SD), ISC2, ISSA, CSA, IAPP
SCL, ASCAP, AFM
TECH TOOLS EXPERIENCE
AWS, GCP Solution Architecture/DevSecOps pipelines; Github,GitLab, Bitbucket
Okta, Duo, SSO MFA provisioning; Identity Standards implementation; Google Workspace
Cursor, Gemini
GRC trust platform implementation/audit prep (Vanta, Drata, Secureframe)
GRC policy tailoring/implementation/audit prep (SOC2 (Type I/Type II), ISO 27001, ISO 27701, ISO 42001, EU AI ACT, NIST CSF, NIST AI RMF, GDPR, PCI-DSS, HIPAA)
Data Privacy, MDM, pipeline/analytics architecture/management
Atlassian Suite (Cloud)
ServiceNow, Salesforce
ADDITIONAL TRAINING/EDUCATION
ISC2 (CC, SSCP, CGRC, CISSP)
ISACA (CRISC, CISM, AAISM)
CSA (TAISE)
AWS (Cloud Practitioner, Solutions Architect)
DevSecOps
Scrum dot org: PSM I Certification /PSM II Training
Certified vCISO Level2
Atlassian: Agile Development with Jira Software Cert Prep (ACP-300)
Atlassian: Managing Jira Cloud Projects Cert Prep (ACP-MJCP)
Atlassian: Jira Cloud Administrator Cert Prep (ACP-JCA)
Blockchain Training Alliance: multiple certification prep courses
Salesforce: Platform Dev I Certification Prep (CRT 450)
Salesforce: Salesforce Admin Certification Prep
Salesforce: Salesforce App Dev Certification Prep
Atlassian Confluence
Solution Architecture Consultation
Agile Software Development
Business Analysis
ITIL
DevOps
Jira
Product Management
MLOps
Governance, Risk Management & Compliance
AI Governance
Orchestration
Aryan R.
Ahmedabad, India
$20/hr
5.0
2 jobs
Hi, I'm Aryan.
I help startups and businesses build modern, scalable, and high-performance software solutions that are reliable, maintainable, and ready for growth.
As a Full-Stack Developer with experience across enterprise applications, SaaS products, AI integrations, healthcare systems, fintech platforms, and logistics solutions, I focus on delivering software that creates measurable business value—not just writing code.
𝗠𝘆 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲
𝙁𝙧𝙤𝙣𝙩𝙚𝙣𝙙 𝘿𝙚𝙫𝙚𝙡𝙤𝙥𝙢𝙚𝙣𝙩
React.js
Angular
TypeScript
JavaScript
Responsive UI Development
𝘽𝙖𝙘𝙠𝙚𝙣𝙙 𝘿𝙚𝙫𝙚𝙡𝙤𝙥𝙢𝙚𝙣𝙩
Node.js
NestJS
Express.js
Python
FastAPI
Django
𝘼𝙄 & 𝘼𝙪𝙩𝙤𝙢𝙖𝙩𝙞𝙤𝙣
OpenAI API
LangChain
LangGraph
AI Assistants
Chatbots
Workflow Automation
Machine Learning Integration
𝘾𝙡𝙤𝙪𝙙 & 𝘿𝙚𝙫𝙊𝙥𝙨
AWS
Docker
Kubernetes
CI/CD Pipelines
GitHub Actions
Jenkins
𝘿𝙖𝙩𝙖𝙗𝙖𝙨𝙚𝙨
PostgreSQL
MongoDB
MySQL
Redis
Elasticsearch
𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗪𝗶𝘁𝗵
✔ Custom Web Application Development
✔ SaaS Product Development
✔ REST API & Backend Development
✔ AI Chatbots & GPT Integrations
✔ Dashboard & Admin Panel Development
✔ Microservices Architecture
✔ Cloud Deployment & Infrastructure
✔ Performance Optimization
✔ Real-Time Applications & WebSockets
✔ System Modernization & Migration
𝗥𝗲𝗰𝗲𝗻𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲
Developed enterprise-grade HR management platforms with AI-powered analytics.
Built healthcare systems supporting telemedicine and electronic health records.
Created fintech solutions with real-time fraud detection capabilities.
Developed logistics platforms featuring live tracking, forecasting, and route optimization.
Improved performance of large-scale applications by optimizing databases, APIs, and caching strategies.
𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲
✅ Clean and maintainable code
✅ Strong communication throughout the project
✅ Focus on business goals and user experience
✅ Reliable delivery and long-term support
✅ Experience with complex enterprise systems
✅ Ability to manage projects from planning to deployment
𝗟𝗲𝘁'𝘀 𝗪𝗼𝗿𝗸 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿
Whether you need a new application built from scratch, an AI-powered solution, API development, cloud deployment, or performance improvements for an existing system, I'd be happy to discuss your project.
𝙎𝙚𝙣𝙙 𝙢𝙚 𝙖 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 𝙖𝙣𝙙 𝙡𝙚𝙩'𝙨 𝙚𝙭𝙥𝙡𝙤𝙧𝙚 𝙝𝙤𝙬 𝙄 𝙘𝙖𝙣 𝙝𝙚𝙡𝙥
Atlassian Confluence
React
Next.js
Node.js
NestJS
TypeScript
GraphQL
REST API
PostgreSQL
MongoDB
SaaS Development
Tailwind CSS
Analytics Dashboard
Payment Gateway Integration
Performance Optimization
Browser Automation
OpenAI API
Automated Workflow
Web Scraping
Supabase
Udit G.
Yamuna Nagar, India
$20/hr
4.4
79 jobs
“Udit has been of great help when we needed additional capacity in our agile team. He did an excellent job managing daily dev tasks and handling JIRA administration.”
“It was a beautiful collaboration. Udit is efficient, responsible, and proactive. He communicates well, delivers on time, and even tests quality independently. I highly recommend working with him.” — Riccardo Fedeli, CEO, OFarm
“One of the best finds on Upwork! Highly recommended.” — Pouya Nafisi, CEO, Omnicom
Why hire me?
I bring deep experience across project, product, and QA management, making me the go-to person when you need someone who can plan, lead, troubleshoot, and execute with minimal oversight. I’ve managed cross-functional teams, multiple projects simultaneously, and complex client communications, all while maintaining quality and deadlines.
Project Management Expertise:
1. Managing multiple agile teams
2. Sprint planning, scope, estimation, and retros
3. Hands-on JIRA, Trello, Redmine, ClickUp, Asana
4. Client onboarding, standups, and delivery reviews
5. Risk mitigation and schedule optimization
6. Full project lifecycle: kickoff to launch
7. QA and UAT coordination
8. Agile, Scrum, and Kanban execution
Industries Worked In:
1. HealthTech
2. E-Commerce
3. HR and Payroll
4. SaaS Platforms
5. Finance and BI
6. Mobile Apps and B2B Portals
Skills Snapshot:
* Project & Product Management
* QA (Mobile, Web, Desktop)
* Business Analysis
* Documentation: SRS, FRS, BRD, User Manuals
* Team Leadership
* Client Communication
* Virtual/Executive Assistance
* Agile/Scrum Facilitation
* System Configuration & Support
𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐀𝐩𝐩𝐫𝐨𝐚𝐜𝐡𝐞𝐬:
As a versatile project leader, I blend agile (scrum/kanban) with structured frameworks like PMBOK to drive success. As a scrum master, I break down epics into actionable user stories, facilitating sprint planning with MoSCoW prioritization and SMART goals to maximize value delivery. In product owner roles, I apply PDCA cycles for continuous improvement while maintaining prioritized backlogs grounded in clear use cases.
My business analyst approach combines RACI matrices for stakeholder clarity with detailed user story mapping and use case analysis for requirement precision. I am also experienced in Saas analytics, LMS systems, mental health, and educational tech domains, applying Klaviyo, Google Analytics, and CRM platforms like Salesforce and Monday CRM to deliver actionable insights.
𝐓𝐨𝐨𝐥𝐬 𝐈’𝐦 𝐜𝐨𝐦𝐟𝐨𝐫𝐭𝐚𝐛𝐥𝐞 𝐰𝐢𝐭𝐡:
Confluence | Jira | Asana | ClickUp | Monday.com | Microsoft Project | Trello | Teams | Figma | Wireframes | Pencil tool | Notion | Adobe Photoshop | Balsamiq | Lucidchart | PowerPoint | Miro | Visio | Draw.io | Smartsheet | Slack | Google Workspace | Tableau | Power BI | Looker | SQL | Automation tools | SEO Tools
Relevant Keywords:
Senior Software Project Manager, Business Analyst, Product Owner, QA Engineer, Agile PM, Scrum Master, SaaS Project Manager, Jira Expert, Automation Expert, Documentation Specialist, Remote Team Lead.
Let's bring your project to life! With my expertise in agile, scrum, and waterfall methodologies combined with precise business analysis skills, I'll ensure your project is delivered on time, within budget, and to your exact specifications. From initial planning to final execution, I will be your partner in turning vision into reality. Let's discuss how we can achieve outstanding results together. I'm ready to start immediately and make your project my top priority!
Atlassian Confluence
Project Management Professional
Implementation Plan
Digital Business Modeling
Agile Project Management
Account Management
User Stories
Project Engineering
Technical Writing
Operational Planning
Operational Plan
Project Management
AI Product Management
Agile Software Development
Scrum
Documentation
Client Management
Project Delivery
AI Development
Automation
Dmytro K.
Kyiv, Ukraine
$44/hr
4.4
17 jobs
I help software companies, startups, and digital agencies deliver IT projects smoothly by managing client communication, coordinating engineering teams, and keeping scope, budget, and timelines under control.
I serve as the primary point of contact between clients and technical teams, ensuring requirements are clearly defined, delivery is predictable, and expectations are aligned throughout the project lifecycle.
My responsibilities include:
- Acting as the main point of contact for clients and key stakeholders
- Gathering, clarifying, and documenting functional and technical requirements
- Defining project scope, milestones, and delivery timelines
- Coordinating developers, DevOps, and QA engineers within distributed teams
- Monitoring hours, budgets, and scope changes for both hourly and fixed-price engagements
- Proactively identifying risks, dependencies, and potential blockers
- Maintaining delivery quality and supporting long-term client relationships
I have a solid understanding of the software development lifecycle and can confidently discuss technical topics with engineers, including:
- Web and backend architectures
- APIs and integrations
- Cloud infrastructure and DevOps workflows
- Deployment pipelines and release management
This allows me to translate business requirements into clear technical tasks and keep engineers focused and productive.
Tools & workflow:
- Jira, ClickUp, Asana, Trello
- Confluence, Notion
- Slack, Microsoft Teams
- GitHub / GitLab
- Agile / Scrum / Kanban
What you can expect working with me:
- Clear, structured, and transparent communication
- A strong sense of ownership over delivery and outcomes
- Proactive identification and management of risks and scope changes
- Reliable execution without the need for constant supervision
- Comfortable collaboration with Upwork clients and distributed remote teams
If you’re looking for a Technical Project Manager who can take ownership of client communication and delivery while keeping your engineering team aligned, I’d be happy to discuss your project.
Atlassian Confluence
Technical Project Management
Project Management
IT Project Management
Communications
Product Management
Agile Project Management
Scrum
Project Risk Management
Project Delivery
Control Engineering
Jira
Asana
Software Development
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Emerald Tiger
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David Merry
Kinetic Investments
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Katja Krohn
Summa Linguae
At A Glance: Atlassian Confluence
There are a variety of business enterprise software suites on the market today, each tailored to a different professional need. Atlassian is a business enterprise software company that focuses on developing powerful software and tools for software developers and project managers. Atlassian products and services provide high-level software solutions for issue tracking and team collaboration. Confluence is the Atlassian brand of team collaboration software, which allows a business to create, manage, and organize projects in a digital workspace. This digital workspace can then be accessed by select team members and worked on collaboratively in real time, producing quicker and more efficient results than the traditional send-and-recieve models of online work. Confluence experts can help your business integrate the Confluence software into any new or existing project.
Confluence specialists are highly experienced team and project managers in addition to their specific expertise with the Confluence software. A specialist is capable of working with you and your team to fully optimize Confluence for your project’s use and can either train you and your team in the overall or niche use of Confluence, or set up and manage your Confluence digital workspace independently. A Confluence pro can also help organize files, create projects, and assign tasks for any sized team within Confluence. Hiring a freelance specialist is a cost-effective way to introduce powerful collaborative tools to your project and company, and promote quality results from any team within your organization.