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You're here because you need change. Jira isn’t giving you the visibility or confidence you expected, and you need someone who can turn that uncertainty into a system you can actually rely on. The common pitfalls I see usually look something like this: - Work is difficult to track across teams - Ownership isn’t always clear - Workflows don’t reflect how things actually move - Reporting doesn’t match reality - Too much time is spent managing tickets instead of delivering Don’t get me wrong, I’m not saying if you have all of these you’re doomed. But it’s usually a sign that your Jira setup needs reshaping. That’s where I come in. I’ve spent the last 4.5 years working as a Scrum Master, Agile Delivery Lead, and Jira specialist at Accenture, supporting enterprise teams in high-pressure environments to get the most out of how they deliver. That experience has given me a clear understanding. It’s not just about configuring Jira, it’s about making sure delivery actually works across teams, stakeholders, and timelines. My approach is delivery-led, not ceremony-led. I use Agile practices to improve flow, clarity, and ownership, not as rules to follow blindly. The goal is to help teams understand their work, manage it confidently, and become more self-managing over time. Here’s what I’ve done: ⚙️ Designed and implemented Jira workflows aligned to real delivery processes across multiple teams, improving flow, reducing bottlenecks, and supporting more predictable delivery 📊 Built dashboards that gave leadership clear visibility of progress, risks, and sprint health, helping restore confidence in reporting and decision-making 🐞 Created a defect management process that was adopted across the wider organisation, improving quality, reducing rework, and supporting more stable releases 🚀 Led delivery across projects exceeding £2M in value, ensuring Jira and ways of working held up under pressure in fast-paced Agile environments 🔄 Delivered 100+ releases across enterprise environments, helping teams maintain consistency, improve release confidence, and manage change effectively 🤝 Coached 100+ individuals and supported ways of working across 400+ colleagues, improving Agile maturity, team alignment, and overall delivery performance At its best, this approach has supported teams in delivering 20+ releases of shippable product, contributing to £20M+ in business value. What this has meant in practice: 👁️ Clear visibility of work across teams and stakeholders 📈 More predictable delivery with better control of releases 🤝 Stronger alignment between teams, leadership, and priorities ⏱️ Less time spent managing Jira, more time focused on delivery 📊 Reporting that leadership can actually trust 🚀 A setup that continues to work as teams grow and scale Want quick wins? I’ll review your Jira setup and walk you through practical improvements you can take away from a 30-minute call. 👇

⭐ Expert-Vetted | Top Rated Plus | Top 1% on Upwork | 100% Job Success Score I help organisations regain control of complex digital programmes that are behind schedule, poorly structured, or losing stakeholder confidence. I’m a Senior Agile Project Manager with 12+ years of experience delivering large-scale digital transformation and technology programmes across SaaS, eCommerce, fintech, and enterprise environments. I hold an MSc in Strategic Project Management (Distinction, University of Edinburgh) and an MBA (Distinction, Cardiff University), combining academic rigour with hands-on delivery leadership. My focus is simple: bring structure, predictability, and visibility to delivery so teams can execute and stakeholders can trust outcomes again. What I deliver: • End-to-end Agile delivery (Scrum, Kanban, SAFe, hybrid models tailored to context) • Headless eCommerce & platform transformation (Shopify, BigCommerce, Strapi, Salesforce ecosystems) • Jira implementation, workflow design, automation, and Agile governance adoption • PMO setup and portfolio reporting using MS Project Online, Power BI, and Smartsheet • Executive stakeholder management with clear, structured communication • Digital service transformation focused on measurable operational and SLA improvements Recent impact: • Led headless B2B eCommerce transformation at Enotria & Coe (10,000+ customers), improving order processing speed by 50% and implementing scalable Jira governance • Delivered enterprise Salesforce transformation (SFCC, SFMC, SFSC) at Rutland Cycling, managing end-to-end delivery across C-suite and vendors • Reduced support ticket volume by 30% at Thatcham Research through Jira Service Management and self-service design • Built portfolio-level reporting frameworks (MS Project Online + Power BI) for BPM/Caravel, improving executive visibility and decision-making Tools & platforms: Jira (Software, JSM, JWM) • Confluence • MS Project Online (PWA) • Power BI • Salesforce Suite • Smartsheet Control Center • ClickUp • Notion • Monday • Miro • Figma Who I work best with: I typically work with founders, CTOs, and leadership teams who need senior delivery ownership without hiring a full-time PMO. I also support organisations mid-transformation who need structure, accountability, and clear reporting across teams and stakeholders. UK-based and available for short-term recovery work or long-term programme leadership.

15+ years of experience in technical project coordination and data strategy. I transform fragmented workflows into high-velocity, data-driven delivery engines. As a Certified Agile Practitioner with a Master’s in Data Science, I specialize in the intersection of Agile execution, Jira optimization, and advanced analytics. I help tech-forward organizations and startups bridge the gap between complex technical requirements and on-time delivery. 🚀 Core Expertise & Specializations ✅ Agile & Scrum Leadership – Facilitating high-impact sprint ceremonies (Daily Stand-ups, Planning, Retrospectives) and maintaining rigorous Jira hygiene to ensure 100% roadmap alignment. ✅ Data-Driven Decision Making – Leveraging Python, SQL, and Power BI to build automated KPI dashboards that provide real-time visibility into project health and budget allocation. ✅ PMO & Process Optimization – Streamlining RAID logs, documentation frameworks, and compliance (GDPR) to reduce operational bottlenecks and improve team velocity by 20%+. ✅ Technical Product Support – Translating complex business needs into crystal-clear user stories, epics, and technical requirements for engineering teams. ✅ Software Ecosystem Mastery – Expert-level administration of Jira, Confluence, Trello, and MS Project to create a single source of truth for stakeholders. Looking for a partner to bring structure, automation, and data-backed clarity to your next project? Let’s connect.

I specialise in developer and end-user documentation for enterprise software, hardware, and IP products. Skills • Product and API Documentation • DITA, Information Mapping • Editing, Proofreading • Interaction Design, UX Writing • Standard Operating Procedures Writing • GenAI Prompting and AI-Assisted Content Creation Domain Experience • Cloud Networking and Virtualisation (Cisco) • Semiconductor Interface IP and Verification IP (Synopsys) • Enterprise Integration, Middleware, and RDBMS (Oracle) Tools and Technologies • API Documentation → Postman, Swagger • Authoring → Adobe FrameMaker, XMetaL Author Enterprise, Confluence, Oxygen XML Author, MadCap Flare, GitBook, Microsoft Word, Google Docs, Docs-as-Code workflows (working knowledge) • Content, Version, and Project Management → Astoria On-Demand, Adobe Experience Manager, Documentum Web Publisher, SharePoint, Jira, Rally, Perforce, GitHub • Graphics → SnagIt, Microsoft Visio, Canva • Markup and Programming Languages → Markdown, HTML, XML, C++, Visual Basic, Python • Web Development → Adobe Dreamweaver, WordPress • AI and Prompting → Generative AI tools and prompt designing for content ideation, summarisation, and quality checks Deliverables • User Guides, Installation Guides, Configuration Guides, Quick Start Guides, Upgrade Guides, API Guides, Developer Guides • Release Notes • ReadMe Files • Online Help • Standard Operating Procedures Education and Certifications • M.Sc. in Information Technology • Bachelor of Arts (English Literature) • Introduction to Microprocessors, Arm Education, Coursera • API Documentation Learning Path, Postman Academy • Git and GitHub for Writers, Udemy • Technical Communication Essentials, Coursera • Fundamentals of UX Writing, UX Content Collective • Proofreading and Editing Diploma, Center of Excellence • How to Write Effortless Quality Procedures & SOPs for ISO, Udemy • Three-Year GNIIT Diploma in Systems Management, NIIT • Microsoft Certified Solution Developer, Microsoft Core Strengths • Quality-driven and detail-oriented • Responsive and reliable • Organised and process-oriented • Collaborative and adaptive

More than 25 years in software development, 15 of them as project and product manager. I am a founder of a complete web solution for Telco business sold to many African countries. Also, I was the head architect for many governmental applications in the MENA and African Countries. PMP and Scrum Master Certified. Also, I am an Expert In Atlassian products such as JIRA and Confluence and I am Atlassian Credentialed in Rovo Fundamentals and Forge Fundamentals

If you’re looking for someone who combines strong technical expertise with a thoughtful, collaborative approach, then let's talk through your goals and see if I'm the right fit. My background: I’m a certified Scrum Master (PSM I) working for a UK university, where I help teams deliver high-quality work through clear, efficient, and agile ways of working. I have hands-on experience as a JIRA Org Admin, building custom workflows, automations, dashboards and Service/Software projects that fit each team’s unique needs. I work daily within JIRA, utilising Scrum, Kanban, and hybrid models, supporting both technical and non-technical departments — from Academic teams to Marketing to IT Support to Development Teams — to streamline their processes and work more effectively. I’m passionate about practical automation and staying up to date with AI. Beyond the technical side, I’m genuinely motivated by creating systems and watching them grow. I enjoy exploring multiple options, thinking creatively, and developing solutions that not only work — but evolve. Seeing a project move from an idea to a fully functioning workflow, improving it over time, and watching teams succeed with it is what keeps me in this field. I take real pride in helping people work better, communicate clearly, and achieve their goals with confidence.