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Agile Project Manager | Operations Manager | QA Background | Workflow & Team Leadership Expert 💼 Nearly 4 Years of Experience 🎯 Software, Operations & Digital Projects 🚀 Agile & Process Implementation Specialist 📊 Metrics, Reporting & Performance Management Hi! I’m Welch, a Project and Operations Manager with nearly 4 years of experience in software projects, process optimization, and team leadership. I specialize in organizing complex projects and operations, structuring teams, implementing efficient processes, and turning chaos into clarity — so companies can scale with confidence and predictability. I’m passionate about building organized, motivated, and high-performing teams — while giving founders and stakeholders full visibility into progress, risks, and results. ________________________________________ 📌 SERVICES OFFERED ◾ Project & Operations Management I manage projects and operational workflows from planning to delivery, ensuring timelines, scope, priorities, and resources are always aligned. ◾ Agile Leadership & Scrum Management I conduct all Scrum ceremonies, backlog management, sprint planning, and continuous improvement practices to keep teams productive and focused. ◾ Process Design & Optimization I map, document, and implement scalable processes that bring clarity, reduce rework, and improve efficiency across departments. ◾ Team Leadership & Performance Management I lead, motivate, and support cross-functional teams, ensuring high engagement, accountability, and consistent delivery. ◾ Reporting, Metrics & Stakeholder Communication I create dashboards, presentations, and reports with KPIs, productivity metrics, and project insights for data-driven decision-making. ◾ Quality Assurance & Risk Management With a strong QA background, I help teams prevent defects, manage risks, and maintain high-quality standards throughout delivery. ________________________________________ 🛠️ TOOLS & PLATFORMS: Jira, ClickUp, Monday, Asana, Trello, Notion, Confluence, Slack, Excel, Sheets, Figma, Miro, Airtable, Bitbucket ________________________________________ 🌟 WHAT I BRING TO YOUR BUSINESS ✨ Clear Structure: Well-defined workflows and responsibilities ✨ Operational Efficiency: Reduced bottlenecks and wasted time ✨ Strong Leadership: Motivated and aligned teams ✨ Full Transparency: Real-time visibility for stakeholders ✨ Reliable Delivery: Predictable timelines and quality results ✨ Scalability: Systems designed for growth ________________________________________ 🎓 EDUCATION 🎓 Postgraduate Degree in Software Engineering (Quality Focus) 🎓 Postgraduate Degree in Project Management & Agile Methodologies ________________________________________ 🤝 WHY WORK WITH ME? I combine technical knowledge, strategic thinking, and people-focused leadership to help businesses execute projects smoothly and sustainably. ________________________________________ 📩 Click “Hire” and let’s bring clarity, structure, and efficiency to your projects and operations.

✅ 15+ Years of Experience | ✅ PHP Laravel & Full Stack Specialist | ✅ React Native Mobile Developer | ✅ Tech Lead & Project Management Experience | ✅ API & Systems Integration Expert Full-stack Web Developer with over 15 years of experience delivering high-quality, scalable, and maintainable solutions. I specialize in backend development with PHP and Laravel, combined with modern frontend technologies such as React, Vue.js, HTML, and CSS. Solutions I Develop: ⭐ Web Applications 📱 Mobile Applications (iOS & Android) 🌐 Modern Websites 🛒 E-commerce Solutions ⚙️ WordPress Development 🔗 API Integrations 📊 Custom CRM Systems 📈 Administrative Dashboards 🤖 Web Automation & Process Optimization 🚀 SaaS Platforms I have solid experience building complete web applications, from architecture and API integrations to responsive user interfaces and performance optimization. I also develop mobile applications using React Native, ensuring a consistent experience across platforms. My focus is on writing clean, efficient code and delivering reliable solutions that meet business needs. I’m comfortable working independently or as part of a team, always aiming for clear communication and on-time delivery.

Top Rated Plus Technical Project Manager with 8+ years leading SaaS delivery, cybersecurity operations, and cross-functional technical execution across distributed teams in the US, LATAM, and Europe. I help startups and scaling companies improve delivery execution, reduce operational bottlenecks, align engineering and business stakeholders, and create scalable delivery operations in fast-paced technical environments. My experience includes coordinating complex initiatives across engineering, infrastructure, security, AI, product, and operations teams, with a strong focus on Agile delivery, execution governance, API-driven environments, and scalable operational workflows. Core expertise: • SaaS delivery & technical project execution • Agile delivery management (Scrum/Kanban) • Cross-functional coordination across engineering, infrastructure, product, and security teams • SOC 2 & ISO 27001 operational coordination • API integrations & platform operations • Sprint planning, backlog prioritization, and release coordination • Delivery governance, KPI/OKR tracking, and workflow visibility • Risk management, dependency mapping, and execution planning Recent results: ✔ Increased feature adoption by 30% within 6 months ✔ Improved delivery visibility and sprint predictability for scaling teams ✔ Coordinated distributed engineering and product teams across multiple time zones ✔ Led compliance and operational initiatives involving engineering and security stakeholders ✔ Improved workflow scalability and execution coordination across SaaS environments Tools: Jira, Confluence, ClickUp, Asana, Linear, Monday, Notion Fluent in English, Portuguese, and Spanish.

I am a seasoned Operations and Project Manager specializing in bridging the gap between clients, design, and development teams. With a background leading teams at Scale AI and managing international mobility for Nissan, I thrive in high-stakes environments that require precision, discretion, and a keen eye for quality control. Currently, I manage 5+ diverse client accounts in the UI/UX niche, ensuring that every project moves efficiently from kickoff to launch while maintaining the highest standards of quality. Whether it's managing complex workflows in Notion and Slack or performing deep-dive QA on live websites, I am a proactive team player focused on delivering results. Tech Stack & Expertise: - Management & Ops: Notion, Slack, Google Workspace, Jira, Fathom. - Design & QA: Figma, Responsive Web Testing, UI/UX Review. - Languages: Bilingual fluency in English and Portuguese (BR).

Experienced Project Manager (10+ years) which includes large organizational change initiatives, SAAS and Information Technology projects. I have worked for big companies as IBM, Salesforce, ABInbev, Sonda IT, 3Con and Heineken and I have great feedbacks about my work and deliveries. "I worked with Sheyla at IBM, and I had the privilege of getting to know her competence, commitment, initiative and creativity in all the activities we work together, an excellent and qualified professional" Eduardo Guines - Senior Manager at IBM "Sheyla is really impressive. Sheyla helped our team to achieve strong results. She got some recognitions and naturally kept working and generating awesome results, even better than most of her experienced peers. She kept in touch with our Executives when needed and speaks english very well. Sheyla was a good team member, organized, results driven and very efficient." Denis Rossi - Manager at IBM "Sheyla is a very skilled professional. I worked with her in some projects and could clearly see her push for execution, encouraging project team and make things happen! For sure a really valuable execution leader for any sort of project." Leandro Fuzetti - Engagement Manager at Amazon "Very focused, organized and working for the best of the company." Paulo Kappke - Sonda IT "Sheyla brings a pragmatic approach to problem solving. I consider her a great partner for the delivery of projects and also an important element to remove any obstacles that appear in the way." Alvaro Bastida - Delivery Manager at Heineken * Project manager with extensive experience in supporting executives and departments. * Ability to coordinate projects, organize administrative activities and provide excellent customer service. * Multicultural projects' management (US, Europe and Latin America) according to PMI practices: Planning, scope, schedule, risks, costs, resources, purchasing, communication. * Agile/Scrum project management using JIRA. * Team leadership, motivation, training and priorization. * Delivery management on project's portfolio. * Process and service quality management with reporting and KPIs. Problem Analysis and root Causes, performance management and control. * Management of KPIs and BSC (Balanced Scorecard). * Management of Continuous Improvement projects, applying Lean Six Sigma Methodologies. * Knowledge in advanced Office Package (Excel, Word, Power Point, Project, Outlook, Sharepoint, Teams, Skype) * Fluent English.

🚀 Top-Rated Laravel Expert | 15,000+ Hours Worked ⭐ Why Choose Me? ✅ 12+ Years Laravel Expertise – Extensive experience building scalable, high-performance web applications. ✅ 20+ Years Web Development – Deep technical background across CRM systems, Social Networks, Web Game APIs, Education, Finance, Event Management, and Contest Management. ✅ Certified Agile Project Manager – Successfully managed and led development teams of up to 15 developers. ✅ Business-Oriented Developer – Certified Java Programmer, PMI Agile Certified Practitioner (Scrum, XP, Lean), and experienced entrepreneur providing both technical excellence and strategic business insights. ✅ Excellent Communicator & Problem Solver – Fluent English (bilingual), comfortable with Slack, Zoom, Skype, Teams, Jira, Pivotal Tracker, Git, AWS, and DigitalOcean. ⭐ What Clients Say: ⭐⭐⭐⭐⭐ "Eduardo is the best! Top 3 developers I've worked with on Upwork. Trustworthy, communicative, extremely knowledgeable." ⭐⭐⭐⭐⭐ "Eduardo consistently exceeds expectations. His database design, code quality, and attention to detail are outstanding. We kept extending our project because he’s just that good." ⭐⭐⭐⭐⭐ "Eduardo turned my idea into reality. He’s a fantastic programmer and a true partner. I'm already planning our next project together!" ⭐⭐⭐⭐⭐ "One of the best people I've worked with—highly skilled and genuinely cares about your project." ⭐ My Commitment to You: ✅ Rapid Response & Availability – Ready to start with 24h notice, ensuring smooth, reliable collaboration. ✅ Long-Term Partnership – Prioritize trust and sustained value over short-term gains. ✅ Clear Documentation – Always provide comprehensive documentation, so your project remains transparent and maintainable. 🏆 Ready to Level Up Your Project? Let's schedule a quick Zoom/Skype/Teams call—reach out today, and let’s transform your vision into reality!