Hire the Best Frequentz IRIS Specialists

I am an enthusiastic, reliable, and hardworking individual who has 2 years of BPO experience, giving professional, efficient, and high-quality service to my past company. I have experience with Live Calls and Zendesk, Freshdesk and am eager to learn using any tools that get the job done well. I met deadlines and don't make promises I can't keep. I'm a team player but can steer the ship alone if needed. I look forward to working with you in providing excellent customer service and anything you may need help with.

Hi, I'm Riczel — a detail-driven Data Entry Specialist and Virtual Assistant with over 12 years of combined experience (6+ years freelancing remotely, plus 6 years in contact center roles before that). Data accuracy is where I excel: I've spent years building and maintaining clean, organized records across spreadsheets, databases, and practice management systems for clients who need their information to be right the first time. What I bring to your team: ✔ Data Entry & Database Management — Fast, accurate, and consistent data entry across spreadsheets, CRMs, and healthcare systems. ✔ Web Research — Skilled at sourcing, verifying, and compiling accurate information from multiple sources, then organizing it into clear, usable formats. ✔ Healthcare Admin Experience — Supported a behavioral health practice with three psychiatric providers and two therapists, managing patient records, scheduling, and email coordination with accuracy and discretion. ✔ Customer Service & Billing Support — 6 years of contact center experience handling inbound calls, billing/account inquiries, and issue resolution, giving me a strong sense of how accurate data entry supports smooth customer-facing operations. ✔ Scheduling & Email Management — Comfortable owning calendars and inboxes independently, keeping communication timely and organized. Tools & Software I'm Familiar With: MS Office (Excel, Word) • Google Workspace (Sheets, Calendar) • SimplePractice • TherapyNotes • Alma • Headway • Availity • Slack • Microsoft Teams I've worked directly with clients, patients, and internal teams across a range of industries, and I take pride in being dependable, detail-oriented, and easy to communicate with. Whether you need ongoing admin support or help getting a specific project across the finish line, I'm ready to jump in and deliver. Let's talk about how I can support your business.

I protect digital platforms and their users by combining strict policy enforcement with high-volume, quality-driven case resolution. Over the past 7+ years, I’ve handled everything from routine content moderation and account reviews to complex fraud investigations and high-risk escalations. Core Capabilities: Risk & Fraud Detection: Reviewing financial activity, job posts, ads, and user interactions to spot patterns of platform abuse, fraud, and policy violations. Investigations & Appeals: Analyzing ambiguous edge cases, issuing restrictions/suspensions, handling user appeals, and writing clear, well-reasoned decision logs. High-Volume Operations: Consistently resolved 350+ cases weekly with a 90%+ quality score and an average handle time under 7 minutes, while meeting tight SLAs. Cross-Functional Collaboration: Escalating high-risk issues and partnering with internal teams to refine workflows and policy interpretations. Tooling: Zendesk, Salesforce, JIRA, and proprietary internal admin/moderation platforms. I thrive in fast-paced, remote environments where consistent judgment, attention to detail, and user safety are critical. Whether you need a dedicated analyst to clear a backlog or a reliable specialist for daily risk operations, I can step in immediately with minimal onboarding time. Let’s connect to discuss how I can support your platform’s safety goals.

7 years as a Senior Level Customer retention and support specialist awarded through years of excellent work. Dedicated customer service representative in the BPO industry. Consistently achieved high customer satisfaction rankings. I'm a skilled and meticulous customer retention specialist with an exceptional record of strong customer service team. I was trained at a large contact center in Pakistan. I can handle a wide variety of product telephone and chat inquiries with top-notch courtesy and professionalism. I am an outstanding multitasker who thrives in a fast-paced high-pressure work environment. I am curious and am constantly learning. I spend 30 minutes a day on my learning. I know how to maintain solid customer relations by handling questions and concerns with conscientiousness. I offer an optimal blend of efficiency, precision, and top-notch service quality. My enthusiasm and passion infuse every task I undertake. Count on me for swift response times and unwavering commitment to confidentiality. I am knowledgeable in the use of the following CRM and Software: ✅ Go High Level ✅ Zendesk ✅ Qorox ✅ Sticky.io ✅ Intercom ✅FreshDesk ✅Hubspot ✅ Xencall Dial ✅ Active Campaign ✅ Vici Dialer ✅Zoiper ✅CRM ✅ Microsoft Office Suite, ✅ Google Docs and Google Sheet ✅ HelpScout ✅ Zoho CRM ✅ Reamaze ✔️Project Management Trello - Slack - Google Meet Proficient in multiple languages (German, Dutch, Swedish, Italian, French, Norwegian, and Greek), I leverage translation tools such as Google Translate and DeepL Translator.

Over the past 12+ years, I've built experience across customer support, fraud prevention, identity verification, Trust & Safety, and risk operations, supporting customers and global platforms in fast-paced international environments. My experience spans the entire identity verification process—from supporting customers via email and live chat to reviewing government-issued IDs, passports, driver's licences, proof of address documents, utility bills, and bank statements, investigating account risks, KYC/AML compliance, resolving verification issues, and making risk-based decisions using both manual review and verification tools. I’m familiar with common fraud techniques including: - document tampering, - edited or manipulated images, - synthetic identities, - mismatched information, - suspicious account behavior, - transaction anomalies, - and video verification risks. My experience also includes: - fraud investigations, - pattern recognition, - escalation handling, - risk-based account reviews, - SDN/OFAC sanctions screening, - step-up verification, - account enforcement decisions. Alongside Trust & Safety operations, I also bring a strong customer support and technical support background from high-volume environments where speed, accuracy, communication, and multitasking were critical. At Autodoc GmbH, I handled: - inbound/outbound calls, - live chat support, - Zendesk ticket queues, - order processing, - returns and warranty claims, - technical spare-part recommendations using TecDoc. During peak shifts, I regularly managed live chats, phone support, and large email queues at the same time. Tools and platforms I’ve worked with include: Slack, Jira, Trello, Zendesk, Intercom, LiveAgent, Persona, HEX, Sift, Ekata, TransUnion, Google Workspace, MS Office Suite, WooCommerce, WordPress, Ashop, PrestaShop, and various internal verification systems. If you’re looking for someone who can combine fraud awareness, customer understanding, operational thinking, and Trust & Safety experience, feel free to reach out.

Hi! My name is Maria, and I’m a professional photo retoucher with extensive experience. I specialize in: Beauty and fashion retouching Portrait and full-body editing Natural skin retouching for commercial projects Color correction, background cleanup, and product image enhancement Batch retouching, family, wedding, maternity, and newborn photos Clipping and masking images for mannequins and e-commerce I have worked with photographers and brands worldwide, delivering high-quality images for e-commerce, editorial, and personal projects. My goal is to make your photos clean, professional, and striking. I love my work, always deliver high-quality results, and would be happy to collaborate closely with you.