Hire the Best Customer Retention Specialists in Lipa, PH

Day 1: Zero training. Empty queues. Zero hand-holding. If you are a fast-growing e-commerce brand or SaaS platform, you don’t have a week to onboard a junior agent. You need a senior operator who can step in today, master your workflow in a 10-minute walkthrough, and immediately lift the burden off your shoulders. With over 14 years of hands-on experience and 26,000+ hours logged on Upwork with a 100% Job Success Score, I specialize in high-volume, high-stakes customer support and team supervision. 🚀 What I Do That Standard Agents Can't: Advanced Technical Troubleshooting: I don't just paste macros. I dive into back-end systems, investigate complex Shopify billing edge cases, diagnose technical bugs, and interface cleanly with your dev team. High-Stakes Escalations: I own the tickets your team dreads—high-priority VIP/Enterprise customers, high-tier order disputes, and complex technical issues. 2× the Output, 0× the Drama: I consistently resolve double the ticket volume of a junior agent while maintaining elite CSAT and QA scores. 🛠️ My Tech Stack Ecosystem: Help Desks: Zendesk (Advanced), Gorgias, Freshdesk, Intercom E-Commerce & Ecosystems: Shopify, WooCommerce, Stripe, PayPal Internal Ops: Slack, Notion, Jira, ClickUp 🎯 We Are a Perfect Match If: You run a SaaS or E-com brand and need an autonomous senior agent or supervisor to own specific shifts. You’re facing a severe backlog or seasonal spike and need a plug-and-play fixer who speeds your team up, never slows them down. You want VIP/Enterprise tickets handled with executive judgment, deep empathy, and critical thinking—not rigid scripts. 14+ years remote. Entirely self-managed. I keep you in the loop—never in the way. Click the "Invite to Job" button on the top right, send over your quick walkthrough, and let’s clear your queue today.

Phone Customer Support | Chat Support | Email & Ticket Support | Technical Support | Administrative Support| Customer Service & Product Specifics Trainer | Team Management | Data Entry | Report Generation and Analysis | Client Relationship Management Customer Feedback: Today I reached out through your “Live Chat” to get assistance in the completion of my credentialing, as I had several documents though submitted, were lacking to various degrees. I was linked up with Lorielyn. Lorielyn provided me probably the best customer service that I have ever had. She patiently walked with me step by step through the submissions that I had made, identified the discrepancies, and then reviewed the follow on submissions that I provided. Due to her efforts, I was able to provide all of the correct documentation and meet all of the submission requirements in a very timely manner that greatly exceeded all expectations. Highly professional and thorough, Lorielyn is the type of associate, that my organization needs more of. You are extremely fortunate to have an individual of her caliber. If I have any further questions or concerns, it is my hope and desire that she is the associate that I get connected to for help, as I know I will be in excellent hands. I cannot begin to explain the positive impact she has had. Thank you Lorielyn!! --- I just wanted to let you know that I had a chat session with Lorielyn today and it was the best chat experience that I have ever had! It was prompt, easy, and I was able to achieve what I needed to achieve during the session. Lorielyn was an absolute pleasure to work with and I applaud the level of customer service that was provided to me today. Thank you for making my job easier! --- Hi! Just wanted to inform you that I received outstanding help this morning from Lorielyn regarding a receipt I needed for my Expense Report. Not only was she extremely helpful in getting me the requested info, but she provided it to me faster than you can say “THANK YOU.” Hats off to Lorielyn and feel free to give her a raise. --- My name is Lorielyn Manahan, a Senior Customer Service Specialist, Training Lead, and Virtual Assistant from the Philippines. I have more than 13 years of experience in Customer Service assisting U.S., UK, and Australian customers. I was trained at a large Call Center in the country and have served as a Customer Service and Product Specifics Trainer for more than 5 years. I can provide e-mail, ticket, chat, admin and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience in Customer Service, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to your customers.

Ecommerce Customer Support Manager | Shopify Expert | Chargeback Specialist | Retention Manager | Fulfillment Operations | Supplier Relations China | AI Customer Service | Subscription & Churn Expert Overview: $190K+ earned on Upwork across 27 jobs and 16,900+ hours. I work as an Ecommerce Customer Support Manager, Shopify CS Lead, Chargeback Specialist, Retention Manager, Fulfillment Operations Manager, and Customer Experience Consultant for ecommerce and DTC brands that need their support, fulfillment, supplier, and retention systems to scale without breaking. I help Shopify brands, subscription businesses, and growing ecommerce stores fix customer service, fulfillment, supplier communication, chargebacks, and churn, all from one operator who understands how these pieces connect. Core services: Customer Support Management and Operations: Ecommerce customer support manager, Shopify CS lead, helpdesk operations (Richpanel, Gorgias, Zendesk, Gladly), ticket triage, escalation management, SOP and playbook creation, customer support training, CS team management. Chargeback and Dispute Specialist: Chargeback prevention, dispute resolution, payment processor policy writing (Stripe, Shopify Payments, PayPal), refund and return policy design, fraud and friendly fraud mitigation, documentation trail systems that win disputes. Fulfillment and Supplier Operations: Fulfillment operations manager, supply chain coordination, 3PL management, China-based factory relations, quality control protocols, shipping and logistics troubleshooting, courier dispute resolution, inventory and replacement workflows. Retention and Subscription Management: Retention manager, subscription business consultant, churn reduction, win-back campaigns, cancellation flow optimization, customer lifecycle management, loyalty program support, LTV improvement strategy. AI Customer Service and Automation: AI customer service trainer, chatbot and helpdesk automation (Gorgias Flows, Richpanel Task Bot, Zendesk AI, Minimal AI), decision flow design, ticket deflection, support automation consultant. Market Research and Consumer Insights: Ecommerce market researcher, consumer behavior analyst, buyer persona development, competitive research, product-market fit research, customer feedback analysis, voice of customer programs. Industries and platforms: Shopify, WooCommerce, BigCommerce, Amazon FBA, DTC ecommerce, subscription box businesses, apparel and fashion ecommerce, beauty and wellness brands, consumer products. Where I've delivered results: ✅ Wrote refund and chargeback policies that held up in payment processor disputes ✅ Resolved supplier-side production and shipping issues through direct China factory and 3PL relationships ✅ Built AI-assisted support flows that cut manager involvement on repetitive tickets ✅ Reduced subscription churn through retention flow and cancellation policy design ✅ Designed CS systems, SOPs, and escalation logic that scaled with brand growth ✅ Delivered consumer behavior and market research that shaped product and retention strategy Why hire me: I sit at the intersection of customer support, fulfillment, supplier relations, dispute defense, and retention strategy. Whether you need an ecommerce customer support manager, a chargeback specialist, a fulfillment operations consultant, or a retention and subscription expert, I bring the operational depth to fix the problem and the systems thinking to make sure it stays fixed as you scale. If your support team is drowning in tickets, your chargeback rate is climbing, your supplier communication is a black box, or your subscription churn is bleeding revenue, let's talk.