Hire the Best Customer Retention Specialists in Lipa, PH

Product sourcing and ecommerce operations for DTC and Shopify brands. I source and develop the product, then run the operations that sell it. SOURCING & PRODUCT DEVELOPMENT Define- Market and competitor research, product spec, packaging, target landed cost. For existing lines, a supplier, cost and quality audit instead. Source-Factory shortlist, RFQs, MOQ and lead time comparison, certification checks, price benchmarking. Buyer-side only, no supplier commission. Sample-Structured rounds against a signed spec sheet, pass or fail criteria, revisions logged. Produce- Production order, terms, inspection, freight and customs through to arrival. ECOMMERCE OPERATIONS Launch- Shopify listing and catalog build, product copy, pricing and margin model, 3PL and fulfillment setup, shipping and returns policy. Support- Inbox setup, macros and SOPs, AI agents trained on your brand with human operators behind them, reviews, chargebacks and disputes. Sustain- Reorder points, restock planning, supplier performance reviews, defect tracking, monthly reporting. PROOF 9 years in DTC ecommerce operations. Flown to China for product development, 8 specialist factories visited, unit pricing negotiated directly. Rebuilt a 32-agent support team to 4 agents plus AI. Cut a client's chargeback rate from 12% to 6% in one month, 93% dispute win rate, payment processing restored. I run an agency, so engagements are staffed with my own team. Categories: beauty, skincare, supplements, apparel, pet, home. Tell me what you are making, or what is going wrong with whoever makes it now.

Day 1: Zero training. Empty queues. Zero hand-holding. If you are a fast-growing e-commerce brand or SaaS platform, you don’t have a week to onboard a junior agent. You need a senior operator who can step in today, master your workflow in a 10-minute walkthrough, and immediately lift the burden off your shoulders. With over 14 years of hands-on experience and 26,000+ hours logged on Upwork with a 100% Job Success Score, I specialize in high-volume, high-stakes customer support and team supervision. 🚀 What I Do That Standard Agents Can't: Advanced Technical Troubleshooting: I don't just paste macros. I dive into back-end systems, investigate complex Shopify billing edge cases, diagnose technical bugs, and interface cleanly with your dev team. High-Stakes Escalations: I own the tickets your team dreads—high-priority VIP/Enterprise customers, high-tier order disputes, and complex technical issues. 2× the Output, 0× the Drama: I consistently resolve double the ticket volume of a junior agent while maintaining elite CSAT and QA scores. 🛠️ My Tech Stack Ecosystem: Help Desks: Zendesk (Advanced), Gorgias, Freshdesk, Intercom E-Commerce & Ecosystems: Shopify, WooCommerce, Stripe, PayPal Internal Ops: Slack, Notion, Jira, ClickUp 🎯 We Are a Perfect Match If: You run a SaaS or E-com brand and need an autonomous senior agent or supervisor to own specific shifts. You’re facing a severe backlog or seasonal spike and need a plug-and-play fixer who speeds your team up, never slows them down. You want VIP/Enterprise tickets handled with executive judgment, deep empathy, and critical thinking—not rigid scripts. 14+ years remote. Entirely self-managed. I keep you in the loop—never in the way. Click the "Invite to Job" button on the top right, send over your quick walkthrough, and let’s clear your queue today.

Phone Customer Support | Chat Support | Email & Ticket Support | Technical Support | Administrative Support| Customer Service & Product Specifics Trainer | Team Management | Data Entry | Report Generation and Analysis | Client Relationship Management Customer Feedback: Today I reached out through your “Live Chat” to get assistance in the completion of my credentialing, as I had several documents though submitted, were lacking to various degrees. I was linked up with Lorielyn. Lorielyn provided me probably the best customer service that I have ever had. She patiently walked with me step by step through the submissions that I had made, identified the discrepancies, and then reviewed the follow on submissions that I provided. Due to her efforts, I was able to provide all of the correct documentation and meet all of the submission requirements in a very timely manner that greatly exceeded all expectations. Highly professional and thorough, Lorielyn is the type of associate, that my organization needs more of. You are extremely fortunate to have an individual of her caliber. If I have any further questions or concerns, it is my hope and desire that she is the associate that I get connected to for help, as I know I will be in excellent hands. I cannot begin to explain the positive impact she has had. Thank you Lorielyn!! --- I just wanted to let you know that I had a chat session with Lorielyn today and it was the best chat experience that I have ever had! It was prompt, easy, and I was able to achieve what I needed to achieve during the session. Lorielyn was an absolute pleasure to work with and I applaud the level of customer service that was provided to me today. Thank you for making my job easier! --- Hi! Just wanted to inform you that I received outstanding help this morning from Lorielyn regarding a receipt I needed for my Expense Report. Not only was she extremely helpful in getting me the requested info, but she provided it to me faster than you can say “THANK YOU.” Hats off to Lorielyn and feel free to give her a raise. --- My name is Lorielyn Manahan, a Senior Customer Service Specialist, Training Lead, and Virtual Assistant from the Philippines. I have more than 13 years of experience in Customer Service assisting U.S., UK, and Australian customers. I was trained at a large Call Center in the country and have served as a Customer Service and Product Specifics Trainer for more than 5 years. I can provide e-mail, ticket, chat, admin and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience in Customer Service, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to your customers.