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  • $25 hourly

    • 5.0/5
    • (24 jobs)
    Proactive System Administrator with 5+ years of experience in cloud environments, virtualization, and network security. Demonstrated success in reducing system downtime by 30% through automation and proactive monitoring and skilled in Microsoft 365, Azure, Active Directory, and PowerShell scripting, with a strong focus on security compliance and team collaboration. Skills Summary: Computer Hardware: Windows XP/Vista/7/8/10, Mac OS, Networks: LAN, WAN, DHCP, DNS, TCP/IP Server: Windows Active Directory Tools: PowerShell, Hyper V, Azure VM, Kaseya, IT Glue, BMS, Connectwise Cloud Technologies: Office 365 AWS, Microsoft Azure AI Technologies: Microsoft Copilot
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    Microsoft 365 Copilot
    VoIP Administration
    End User Technical Support
    LAN Administration
    Incident Management
    IT Service Management
    Domain Migration
    Google Workspace
    IT Infrastructure
    Hardware Troubleshooting
    Windows Administration
    Technical Support
    Security Management
    System Administration
  • $26 hourly

    • 4.9/5
    • (20 jobs)
    Highly skilled and motivated Technology specialist with vast experience assisting customers with various hardware and software-related issues. Providing in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support, and providing phone, email, and Chat support for customers across the globe for businesses of all sizes. Area of Expertise: Windows 10 | Outlook | Active Directory| Azure AD Connect |Any Desktop related issue| Office 365 |Microsoft Exchange, Outlook, Teams, Sharepoint, and OneDrive technology | Ubiquiti Products - (Remote connectivity) LogMeIn, Zendesk Anydesk, and Team viewer.
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    Office 365
    DevOps
    Microsoft Teams
    Technical Support
    System Configuration
    Troubleshooting
    Incident Management
    Ticketing System
    Microsoft Outlook
    Ubiquiti
    Project Management
    VMware Administration
  • $15 hourly

    • 5.0/5
    • (15 jobs)
    A passionate, self-driven and motivated Technical Support Engineer with vast experience in computer networking and Office 365 support. I have over 5 years experience supporting customers remotely and on-site with proven success working in high-volume, 24x7 technical call centers. Employing soft skills and able to explain technical solutions to non-technical customers as well as going above and beyond to ensure customer satisfaction with every support ticket. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues and always seek to meet and exceed customers' expectations. What can I offer you? • End-user support • In-dept technical troubleshooting • Remote support • Soft skills • Microsoft Exchange Online • Microsoft SharePoint Online • Microsoft Office 365 • Mail flow • Adaptability to work independently and part of a team • Azure Identity • Deployment of Microsoft Azure Information Protection • Outlook Support & Troubleshooting • Exchange Online security related technologies (SPF, DMARC, DKIM, EOP, OME, ATP) • Security and Compliance • Active Directory • Data Migration • OneDrive & Teams troubleshooting • Support and Operations • Passion for technology and learning. • Excellent Communication skills (spoken and written)
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    Customer Service
    Office 365
    Email Support
    Technical Support
    Email Deliverability
    Microsoft Teams
    Microsoft Active Directory
    Microsoft Outlook
    Microsoft Exchange Online
    Email Security
    Microsoft SharePoint Administration
    Microsoft Windows PowerShell
  • $10 hourly

    • 5.0/5
    • (17 jobs)
    ⭐ 5 Star rating and reviews with 100% job success. 🚀 17 completed projects including long contracts. ⏳ 200+ hours worked on Upwork only on hourly projects. As a highly experienced IT professional with over 10 years of expertise in Helpdesk IT Support Tier 1 & 2, I am dedicated to providing exceptional technical support to businesses of all sizes. My service encompasses a wide range of activities aimed at ensuring the efficient functioning of your IT environment. Here's what you can expect from my Helpdesk IT Support Tier 2 service: Background highlights • Serve as the first contact with customers who need technical assistance through various channels (Emails, Chat, Phone) • Proficient in providing technical assistance and customer support for computer systems, hardware, and software. • Microsoft Office 365/O365 • Ticketing system -Spiceworks, HubSpot, and ZenDesk • Active Directory, Office 365 Admin, Azure AD, and Exchange Online Administration. • Alerts Monitoring - Network Monitoring, Server/Infrastructure, Telephony Monitoring • Network monitoring tools - Solarwinds, WInbox, Meraki Dashboard, Aruba. • Mobile support • Windows Vista/7/8/10/11 • Google Suite - Google Drive, Meet, Workspace, and more. • Remote Application - Teamviewer, Remote Desktop, Anydesk and Bomgar • Proficient in Networking, Remote Desktop Support • Proficient in Internet-related applications such as E-Mail clients and Web Browsers. • Troubleshoot, Diagnose and Resolve technical hardware and software issues • Coordinate incident, resolution, and service request completion to the Resolver Team and Vendor. • Maintain technical documentation and service catalog on installation, configuration, and problem troubleshooting. • Provide updates/information to end-users regarding the status of their incidents or service requests. • Keeps the problem record updated on time and documents known errors and resolution plans. I aim to create a good working relationship with my clients by providing excellent service with timely, accurate, and professional results. As a specialist in Data Entry and lead Generation, as well as a Virtual Assistant in Social Media Management, Email Handling, Web Research, and LinkedIn, and adept in Microsoft Office software and Google Suite programs. And other admin jobs but my experiences and knowledge won't stop from there. I am willing to learn new tasks and willing to be trained. Specialized Points: ★Automated Data Mining ★Contact List Creation ★ Web scraping ★ Email Research & Email Verification ★ Data Entry ★ Contact Database Building ★ Mailing List development ★ Lead List Building ★ Email Sourcing ★ Virtual Assistant ★ Lead Generation ★ Company Contact Information ★ Email Marketing ★ Web Research ★ Google Docs, Google Spreadsheet ★ Extracting Phone Number and other related contact information. ★ PDF conversion to Excel & Word ★ AI Generated Content
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    Logo Design
    Lead Generation
    Branding
    Remote IT Management
    System Administration
    List Building
    Administrative Support
    CRM Software
    Google Docs
    Hardware Troubleshooting
    Technical Support
    Desktop & Laptop Support
    Data Entry
    Tech & IT
  • $25 hourly

    • 5.0/5
    • (13 jobs)
    I am a seasoned and certified Microsoft Teams expert with extensive experience as an L1/L2 enterprise technical support specialist. Additionally, I excel as a proficient Office 365 & Azure administrator and hold the prestigious title of Microsoft Certified Trainer, delivering comprehensive training in Office 365. With a proven track record as a Microsoft technical support engineer and Office 365 administrator across roles at leading organizations like Microsoft Partner, Fidson Healthcare Plc, and Tek Experts, I am equipped to consistently deliver exceptional results. Explore my detailed Upwork profile to uncover how I can seamlessly integrate value into your projects.
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    Microsoft Teams
    Microsoft Exchange Online
    Customer Service
    Email Support
    Customer Satisfaction
    Phone Support
    Problem Solving
    Windows Server
    Office 365
    Technical Support
  • $13 hourly

    • 5.0/5
    • (8 jobs)
    “I’m a technical support engineer with experience in office 365 support (specialized in exchange online) as well as general IT support for small, medium and multinational businesses. Where can i help! I’m experienced in office 365 administration with over 3 years of experience. I provide technical support to your end users ranging from email to chant to phone support. I provide remote support effectively.
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    Troubleshooting
    Technical Support
    Phone Support
    Email Support
    End User Technical Support
    Microsoft Outlook
    Online Chat Support
    Customer Support
    Product Support
    Office 365
    Ticketing System
    Microsoft Azure
    Desktop Support
    Microsoft Active Directory
  • $22 hourly

    • 5.0/5
    • (16 jobs)
    I am a Microsoft 365 SME with several years of experience, a great collaborator, and result-driven with excellent troubleshooting skills. I am highly self-motivated with so many reserved capabilities. Specifically in managing & and supporting Microsoft 365 and Azure infrastructure with a good sense of judgment. Responsible for supporting the organization as part of a technical implementation and service team. KEY SKILLS AND COMPLETED PROJECTS • Exchange Online Implementation • Third Party Migration to Microsoft 365 • Hybrid Migration • SharePoint online • Microsoft Teams • Endpoint Management (Enrollment to Intune) • Exchange Server Troubleshooting • Setting up Microsoft 365 for Small Business and Enterprise
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    Mobile Device Management
    Microsoft Teams
    Cloud Computing
    Network Administration
    Microsoft Outlook
    Active Directory Federation Services
    Microsoft SharePoint
    Microsoft Windows
    Microsoft Exchange Server
    Microsoft Active Directory
    Microsoft Azure
    Microsoft Windows PowerShell
    Office 365
    System Administration
  • $10 hourly

    • 4.9/5
    • (15 jobs)
    I don't just resolve customer inquiries; I transform them into opportunities. With over five years of experience as a top-performing Customer Service Representative, I've consistently delivered exceptional service that exceeds expectations. I turn routine interactions into memorable experiences, and customer satisfaction into unwavering loyalty. With me on your team, exceptional customer service is not just a standard, but a hallmark of excellence. My expertise includes: ✅ Handling customer inquiries ✅ Resolving issues ✅ Proactive communication ✅ Maintaining detailed records ✅ Utilizing multiple communication channels My 5-year journey as a Customer Support Representative has included: ☑️ Improving customer satisfaction through effective problem-solving and personalised service ☑️ Increasing customer retention by building strong relationships and ensuring positive experiences ☑️ Gathering customer feedback to help improve products and services ☑️ Efficient handling of customer inquiries and complaints ☑️ Excellent communication skills, both written and verbal ☑️ Strong interpersonal skills to build and maintain customer relationships ☑️ Organised record-keeping and documentation ☑️ Problem-solving and conflict resolution ☑️ Data entry and management ☑️ Familiarity with CRM systems and support software I'm proficient in a range of tools and software, including: ✅ Customer Relationship Management: Salesforce, HubSpot, Zendesk ✅ Communication: Slack, Microsoft Teams, Zoom, Skype, Google Meet ✅ Email Management: Outlook, Gmail, Mailbird, Front ✅ Support Platforms: Freshdesk, Intercom, LiveChat ✅ Data Management: Google Sheets, Microsoft Excel I pride myself on being highly responsive and committed to delivering service that consistently meets or exceeds customer expectations. By entrusting your customer support needs to me, you'll ensure a positive experience for your clients and a stronger reputation for your business. Interested in learning more about how I can contribute to your success? Click the "Hire Me" button to schedule an interview and explore the possibility of working together.
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    Email Support
    Sales & Marketing
    Email Marketing
    Stress Management
    Organizational Background
    Active Listening
    Continuous Improvement
    Resolves Conflict
    Multitasking
    Time Management
    Problem Solving
    Communications
    Technical Support
    Customer Service
  • $20 hourly

    • 5.0/5
    • (5 jobs)
    I am an enthusiastic and IT Professional. I have 2years experience in supporting USA, Canadian, UK and Indian O365 for business customers in concierge space. In my previous roles I have performed installation and configuration of software and hardware, router and switch administration. I have helped clients both on site and remotely, and have always demonstrated a keen ability to solve problems and troubleshoot. I have excellent communication skills that allow me to work effectively and positively with staff and external stakeholders. My
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    Microsoft Exchange Online
    Microsoft SharePoint Administration
    Microsoft Teams
    IT Support
    Computer
    Microsoft Office
    Microsoft Active Directory
    Microsoft Outlook
    Troubleshooting
  • $15 hourly

    • 4.1/5
    • (5 jobs)
    Cloud solutions expert Microsoft office 365 technical support engineer level 3 Windows server administrator Windows administrator System and application support engineer Network administrator Office application support Onedrive for business, Microsoft Outlook,
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    Office 365
    Windows Administration
    Customer Support
    Customer Service
    Troubleshooting
    Microsoft Outlook
    Microsoft Exchange Online
    System Administration
    Windows Server
    Microsoft Azure
    Microsoft SharePoint Administration
    Network Engineering
    English
  • $40 hourly

    • 5.0/5
    • (17 jobs)
    I am an Experienced and Certified Microsoft Cloud Professional with experience in Technologies such as Microsoft 365, Microsoft Exchange Online, Microsoft SharePoint Online, OneDrive for Business, Skype for Business, Microsoft Teams, Microsoft cloud App Security, Microsoft 365 Security and Compliance, Microsoft 365 eDiscovery, Microsoft 365 Litigation Hold, Microsoft Data Loss Prevention (DLP), Azure Information Protection, Microsoft Azure Active Directory, Windows Active Directory, Microsoft Azure, oracle cloud Infrastructure, Amazon AWS. I am also a Microsoft Certified Trainer
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    Troubleshooting
    Email Communication
    Customer Support
    Network Administration
    Technical Support
    Windows Administration
    System Configuration
    Microsoft Exchange Online
    Microsoft Teams
    Microsoft SharePoint Administration
    Windows Server
    System Administration
    Office 365
    Microsoft Windows PowerShell
  • $35 hourly

    • 5.0/5
    • (7 jobs)
    I will help you create comprehensive user documentation, knowledge base articles, help center resources, product tutorials, and user manuals to teach your end users exactly how to use your product or platform and troubleshoot issues on their own. Spend less hiring support agents and keep more money to reinvest in your money-making activities. I recently created over 200 knowledge base articles for ✅ Trustname.com documenting how to use the platform and its essential features for domain owners. And before that, I worked for: ✔ ExpiredDomains.com: Created 150 knowledge base articles and user guides simplifying the platform's essential features and first-of-its-kind metrics. ✔ Shopify.com: Created 560 FAQ articles teaching store owners how to use the Slogan Generator, Business Card Maker, Gift Certificate Template and other newly-launched tools. ✔ Hostinger.com: Wrote descriptions of 300+ website templates and their use cases. The results: Reduced the number of support tickets and customer agent calls by 50-66% in each case. Send me an invite or direct message and let's build your customer support resources.
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    Software Testing
    End-to-End Testing
    Testing
    Software Documentation
    Technical Documentation Management
    Instruction Manual
    User Manual
    Product Documentation
    End User Technical Support
    Technical Writing
    Technical Documentation
    Tutorial
    User Guide Writing
    FAQ
  • $19 hourly

    • 5.0/5
    • (2 jobs)
    A Windows & Exchange Server expert with 12+ years strong experience managing server infrastructure and data-center operations across Windows and Linux Platforms. I effectively plan, install, configure, optimize and troubleshoot IT infrastructure to achieve high availability and performance. I have proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. I am a skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments. Highlights of IT Skills System Administration: Windows Server 2003/2008/2012/2016/2019 Project Management Technical Support Help Desk Systems Installation Virtualization: VMWare Esxi/ Microsoft HyperV Datacenter planning Messaging: Microsoft Exchange 2003/2007/2010/2013/2016 Microsoft365
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    Technical Support
    Desktop Support
    Microsoft Exchange Online
    Microsoft Outlook
    Customer Service
    Virtualization
    System Administration
    Microsoft Active Directory
    Windows Server
    Office 365
    Microsoft Azure
    Microsoft Exchange Server
  • $25 hourly

    • 5.0/5
    • (16 jobs)
    With over 7 years of experience in TECHNICAL SUPPORT and being an IT SPECIALIST, I bring a wealth of expertise to the table, I have both remote and on-site experience with several Microsoft Office 365 IT administrators, managers, and millions of users worldwide. I excel at resolving technical problems, troubleshooting network connectivity issues, and maintaining computer equipment. I started my professional career as a web Developer at Data Pro Poix Limited, a Data Solution Company, where I troubleshoot and resolved network issues for corporate organizations, installed and configured network devices, and integrated them into LAN/WAN networks. Besides my professional experience and technical skills, I have a solid educational foundation, excellent communication skills, and outstanding knowledge of using graphical software like Adobe Photoshop/InDesign/Illustrator/Premier Pro/After Effect/XD, Corel-Draw, Canvas, Figma, and other software.
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    Customer Service
    Desktop Support
    Remote IT Management
    Help Desk Software
    System Configuration
    React
    End User Technical Support
    Technical Support
    Office 365
    Front-End Development
    Web Development
    Logo Design
    Web Design
    Graphic Design
  • $20 hourly

    • 5.0/5
    • (5 jobs)
    Dedicated IT professional with over 6 years of experience in managing, optimizing, and securing enterprise IT infrastructures. Specializing in Microsoft 365 cloud technologies, virtualization, server administration, and enterprise applications, particularly in the Oil and Gas sector. Renowned for problem-solving abilities, minimizing downtime, and implementing efficient technical solutions. Proficient in bridging technical concepts to non-technical stakeholders, while ensuring compliance and operational excellence. Enthusiastically committed to continuous learning and technological advancement. I have experience creating technical architecture documents and SOP creation for operation. I have experience working daily on incidents, problems, and service requests under the direction of an Infrastructure Specialist. I have experience working with a team and helping to provide technical suggestions related to tickets. I have experience collaborating with Internal and customers for troubleshooting incidents and adhering to critical incident procedures. I have experience communicating with customers on project status reports and dashboards, meeting agendas and minutes, and executive information. The following are my experience with Microsoft Office 365 but not limited to them: • Strong understanding of day-to-day functionality in Office 365 services like Microsoft Teams, OneDrive for Business, Exchange Online, and Active Directory Exchange Online security-related technologies (SPF, DMARC, DKIM, EOP, OME, ATP) • Supports Microsoft Office 365 Exchange Online users using MS Office Outlook 2016 and OWA • Installation and Activation of Office Applications O365 channels and Patching deployment • Mailbox management like Mailbox permission, delegation, quota management, mail tracking, and mail transport rule creation/modification • Experience in handling migration issues from on-premises to cloud • Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, User Mailbox, Anti-spam, Anti-malware, Security, and Compliance • Experience in managing Hybrid environments, Exchange Online Protection, DirSync/ADFS Environment • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment. • Exchange Online, Azure Active Directory, Azure AD synchronization • Administration of Cloud services using GUI and Microsoft PowerShell, Azure Module PowerShell, Exchange Management Shell, SharePoint Management Shell, Skype for Business Management Shell, and Microsoft Teams Management Shell. • Managing Identities in Microsoft Azure Active Directory • Managing Cloud Security and Data with Retention policies, DLP (Data loss prevention) policies, Litigation hold & eDiscovery. • Exchange Online administration (user & permission, transport rules, spoofing & phishing prevention, configuration, and setup) • Real-time experience on Microsoft Office 365, SharePoint Online, PowerApps, Power Automate, and SharePoint Framework • Managing user accounts and user licenses through the Office 365 admin center in the Microsoft cloud platform or Windows PowerShell cmdlets • Perform scripting administration tasks and reporting using PowerShell or other scripting technology developing scripts for automating processes within the environment • Configure and implement a large-scale Active Directory environment •Good understanding and work experience with various mobility solutions •Troubleshooting skills on Outlook 2013 and 2016 •Good knowledge of Office 365 Groups Implementation, Security, Troubleshooting, and Event Log Administration •Evaluate symptoms and determine the root cause of complex client issues reported by various stakeholders and end-users •Experience with Migration Tools like Quest Migration or any third-party tool for Inter and Intra Exchange Organization migration for Exchange 2003/2007/2010/2013 and Office 365. •Troubleshooting experience on Outlook and Office • Excellent customer service skills. • Microsoft Office 365 Deployment and Administration • Microsoft SharePoint Online/OneDrive For Business, Exchange Online/Outlook, Skype for Business/Teams Deployment, support, and Administration • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment. • Managing Cloud Security and Data with the use of Retention policies, DLP (Data loss prevention) policies, Litigation hold & eDiscovery • Exchange Online administration (user & permission, transport rules, spoofing & phishing prevention, configuration, and setup) • Exchange Online security-related technologies (SPF, DMARC, DKIM, EOP, OME, ATP) Please hit the invite button and let's get the project done quickly!.
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    IT Support
    Microsoft 365 Copilot
    IT Service Management
    Desktop Support
    WordPress Development
    Email Support
    Microsoft Outlook
    Microsoft Teams
    Microsoft Exchange Server
    Office 365
    Windows Server
    Microsoft Active Directory
  • $10 hourly

    • 4.7/5
    • (19 jobs)
    I'm a full-time freelancer as a Cyber Security Specialist, Malware Analyst, and Penetration Tester. I can remove malware, delete viruses, do penetration tests, do vulnerability assessments, and remove malicious (Plugins, Themes, and Software). remove the Google warning from your website. I'm an IT Help-desk/Technical Support with 10 years of working experience in the IT industry. I have trained more than 1000 students in my academy to become computer experts. I have solved relevant computer problems for companies and individuals both online and physically. I am still working for more than 10 reputable companies across the world as their computer expert. I am prepared to offer Tech Support services with my vast range of experience in this field. As a highly experienced IT professional with over a decade of experience in remote computer repair, I am dedicated to providing the best service to my clients. I specialize in troubleshooting and repairing Windows and Macs, ensuring that your computer runs at optimal performance. I am well-versed with Remote access tools and I offer a wide range of services, including software installation, data recovery, virus and malware removal, performance optimization, and network troubleshooting. ✔️ Teach how to save your important file to online Drive (Auto Back Up) ✔️ Installation of Windows, Mac, and Linux on a dead PC. ✔️ Installation/uninstallation (programs, devices) ✔️ Problem diagnostic (software and hardware) ✔️ Data Recovery ✔️ Cleaning from viruses, spyware, and malware. ✔️ Speed up (optimization) ✔️ Cleaning unnecessary files. ✔️ Driver installation (compatible with Operating System) ✔️ Can help in gaining of lost password (win login) ✔️ Remove Toolbars in your Browser. ✔️ Upgrading your Hardware for Better Performance ✔️ Other computer issues Contact me for other types of problems you are having with your Computer, Laptop, and other devices. Please provide as much information about the problem you are having, I am here to solve your problem. I have a PC with 16GB RAM & Intel core i7 processor, dedicated internet connection and, a stable power supply which means I am ready for your job. Why you should choose me over other freelancers ✔ Client Reviews: I focus on providing value to all of my clients and earning their trust ✔ Responsiveness: being extremely and keeping all lines of communication readily open with my clients ✔ Over-delivering: this is core to my work as a freelancer. My focus is on giving more than what I expect to receive. I take pride in leaving all of my clients saying 'WOW' ✔ Resilience: reach out to any of my current clients or former clients and ask them about my resilience. For any issue that my clients face, I attack them and find a solution. ✔ Kindness: one of the main aspects of my life that I implement in every facet. Treating everyone with respect, understand all situations with empathy, and genuinely want to improve my client's situations. Thank You Adebayo Micheal IT Expert
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    Application Setup & Installation
    MacBook
    Microsoft Windows
    Linux
    macOS
    Soft Skills Training
    Technical Support
    Troubleshooting
    Computer Maintenance
    Windows Administration
    Computer Hardware Installation
    System Configuration
    Desktop & Laptop Support
    Tech & IT
  • $12 hourly

    • 5.0/5
    • (6 jobs)
    I’m Kehinde, a graduate of Bachelor of Science in Computer Science, a certified well trained Customer Service representative with 5 years+ experience In Customer . I am efficient, I pay great attention to details, trustworthy, organized, hard-working, enthusiast, honest, polite, friendly, fun, goal driven, quality driven , time cautions, empathy, always hungry to learn, I have a great passion for perfection and providing a human touch to my job this has earned me 95% 5star ratings, • I provide technical support for Microsoft 365, Office 365, Windows and Mac OS. • I Provided exceptional support and technical expertise for Microsoft Exchange online and Microsoft 365 environments. • I Implement and manage email migrations to Exchange Online, ensuring a seamless transition for clients. • I Collaborated with cross-functional teams to implement security measures, compliance policies, and data loss prevention (DLP) solutions within Exchange and Microsoft 365 environments. • I Supported end-users with email-related issues, mailbox management, and public folder administration. • I Collaborated with customers to understand their unique requirements and provide tailored solutions and recommendations.
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    Bug Reports
    User Identity Management
    Microsoft Exchange Online
    End User Technical Support
    Ticketing System
    Microsoft Office
    Office 365
    Technical Support
    Microsoft Windows
    Product Knowledge
    Answered Ticket
    Incident Management
    Product Onboarding
    Online Chat Support
    Phone Support
  • $20 hourly

    • 5.0/5
    • (20 jobs)
    With 7 years of proven expertise as a Virtual Administrative Assistant, I excel in CRM systems, task coordination, and client onboarding. My mission is to enhance your productivity by optimizing task management and streamlining business operations. Core Competencies: Business Operations: Specialized in workflow management, new-hire onboarding, invoicing, and calendar management. Administrative Support: Expert in email management, scheduling, task coordination, and creating SOPs. Content & Communication: Skilled in social media content creation, customer service, file & database management, and online research. Remote Team Management: Successfully managed a team of 15 remotely for a financial services company, excelling in task delegation, cross-team communication, and customer relationship management. Recent Roles: Business Administrator: Led a remote team, overseeing project management and team coordination. Virtual Assistant & Secretary: Supported a Project Manager and Founder at an IT company, providing high-level administrative support and project oversight. SKILLS: Project Management Team Management Customer Service Research Workflow Optimization Social Media Management Bookkeeping Task Coordination Onboarding & Offboarding Calendar Management Talent Acquisition Data Entry Invoicing Email Management Chat Support TOOLS & PLATFORMS: Google Suite Outlook ClickUp Asana Dubsado Slack Zoho CRM Meetup Eventbrite MailChimp Formswift Acuity Scheduling Calendly Trello Canva WhatsApp Facebook Instagram WHY WORK WITH ME? Committed & Dedicated: I offer long-term support, continuously upgrading my skills to meet evolving needs. Adaptable & Proactive: Self-motivated and capable of working independently with minimal supervision, while always providing valuable insights. Let’s Discuss Your Needs! I’m eager to tailor my skills to your unique requirements. Contact me to explore how I can help you achieve your goals.
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    Asana
    Dubsado
    Employee Onboarding
    Customer Onboarding
    ClickUp
    Order Processing
    Email Support
    Team Management
    Virtual Assistance
    Customer Support
    Scheduling
    Email Communication
    Data Entry
    Google Docs
  • $80 hourly

    • 0.0/5
    • (0 jobs)
    I’m a cybersecurity expert with hands-on experience in designing secure and efficient networks, including setups for computer centers with over 600 systems. I specialize in setting up Windows servers, hosting intranet-based CBT exam software, and ensuring robust cybersecurity measures. As a penetration tester and red team specialist, I’ve conducted thorough penetration tests and vulnerability assessments (details of which are confidential for security reasons). I’m also a dedicated cybersecurity instructor, passionate about sharing knowledge and empowering others in the field. Let’s work together to secure your systems and elevate your network’s security to the next level!
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    Information Technology
    Web Development
    User Experience
    UX & UI
    Information Security Audit
    Linux
    Server Administration
    Scripting
    System Security
    Red Team Assessment
    Vulnerability Assessment
    Penetration Testing
    Network Security
  • $20 hourly

    • 5.0/5
    • (8 jobs)
    I am a Microsoft Cloud Support Engineer who is contributing to organizational growth through teamwork, enthusiasm, exceptional interpersonal & innovative skills to solving computer systems, automation, and network systems and supplying technical support (onsite & remote) in achieving Personal & Customers Satisfaction.
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    Microsoft Exchange Online
    Microsoft Teams
    Customer Satisfaction
    Help Desk Technology International ServicePRO
    Tech & IT
    Printer
    Microsoft Office
    Team Building
    Phone Communication
    Interpersonal Skills
    Customer Service
    Technical Support
    Microsoft Active Directory
    Microsoft Azure
  • $5 hourly

    • 4.7/5
    • (19 jobs)
    Hey, if you’re looking to boost your business revenue through customer support, success, service, community engagement, and sales, I’m here to help. I deliver top-notch service across industries, leveraging my expertise in CRM tools, Canva, and social media management to enhance customer satisfaction, drive sales growth, and achieve business success. I have experience working alongside top brands like OMRON ◉ Amazon Prime Video ◉ Ringier Media ◉ Pulse ◉ GCBuying. I’m excited to connect and explore how to bring my expertise to your team. Why Choose Me: - Over 10 years of expertise in Customer Service - Tech Savvy -5 years of experience in Social Media Management - Fluent English Speaker - Available in your timezone - Available for daily meetings - Less than 1 Hour Response time Skills: 🌟 Customer Support 🌟 Email Support 🌟Community Management 🌟 Designs 🌟 Live Chat Engagement 🌟Customer-Focused Approach 🌟 Problem Resolution Specialist 🌟 Client Retention Specialist 🌟 Client Onboarding Choose me for my proven ability to drive business revenue by enhancing customer support and business processes I take pride in my professionalism and consistently delivering high-quality results. Tools that I am proficient in: 🌟Zendesk 🌟Freshdesk 🌟Canva 🌟Hubspot 🌟Salesforce 🌟Georgias 🌟Intercom 🌟Aircall 🌟Slack 🌟Asana 🌟Zoho CRM 🌟Google Suite 🌟Meta Suite Achievements: 🌟 Boosted resolution speed by 30% in my previous role 🌟 Reduced response time by 20% 🌟 Onboarded up to 1000 clients in 6 months For more information before working with me, let's schedule a call!
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    Community Engagement
    Social Media Design
    Social Media Content
    Canva
    Customer Relationship Management
    Asana
    Slack
    Intercom
    Zendesk
    HubSpot
    Salesforce
    Customer Support
    Customer Onboarding
    Customer Service
  • $22 hourly

    • 5.0/5
    • (3 jobs)
    With 4 years + experience in IT Technical Support/Help Desk and data analysis., My tenacious and proactive approach resulted in delivery of technical solutions. My dedication to customer/staff satisfaction has provided my team with vital accomplishments and high performance in work rate. In the course of my career, I have delivered IT Support including systems installation, IT repair and replacement, troubleshooting and maintenance of computing systems, application support and asset management.
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    Microsoft Office
    Technical Support
    Data Entry
    Issue Tracking System
    Data Analysis
  • $5 hourly

    • 5.0/5
    • (2 jobs)
    Looking for a Skilled IT/Technical Support Professional or Virtual Assistant to Optimize Your Business? You’ve found the right person. I am Samuel Akintoye Ayomide, an IT Support Professional and Virtual Assistant with 4+ years of experience providing top-notch IT support, troubleshooting technical issues, and managing administrative tasks efficiently. My goal is to help businesses like yours enhance productivity, improve customer service, and maintain seamless IT operations. What I Offer: IT/Technical Support Services: Remote IT support for clients’ technical needs. Troubleshooting hardware and software issues. Managing operating systems (Windows, macOS, Linux). Network and system maintenance. Virtual Assistant Services: Email and calendar management. Appointment scheduling and customer service. Data entry and document management. Administrative task automation. Web Design & Development: Building and optimizing websites using HTML, CSS, and JavaScript. Enhancing website performance and user experience. Why Work With Me? Expertise: Proven experience in IT and administrative support roles, including: IT Support Specialist at a Software Company. Employee Experience & Technical Support at SeamlessHR. Desktop Support Technician at Hakmonit Business Center. Administrative Manager at a Software Company. Core Skills: Office Suite & Document Automation: Streamlining document workflows using Microsoft Office and Google Workspace. Communication Tools: Facilitating remote teamwork through platforms like Zoom, Slack, and Microsoft Teams. Technical Troubleshooting: Resolving system issues efficiently with minimal downtime. What You Can Expect: Prompt Communication: I’m easy to reach and responsive. Commitment to Quality: I deliver high-quality work on time. Confidentiality & Integrity: I prioritize data security and privacy. Whether you need technical support, administrative assistance, or web development, I provide personalized, results-driven services tailored to your business needs. Let’s Get Started! Feel free to contact me to discuss your project or ask any questions. I’m flexible with project rates, offering fixed fees or hourly rates based on your requirements. Looking forward to hearing from you. Best regards, Samuel Akintoye Ayomide
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Administrative Support
    Microsoft Office
    Troubleshooting
    Technical Writing
    Data Entry
    AnyDesk Software
    Technical Support
    Email Support
    Problem Solving
    IT Support
  • $150 hourly

    • 0.0/5
    • (0 jobs)
    Dedicated customer care service professional with over two years experience. Wish to be part of an organization that will continuously provide leading edge professional service to client with undiluted passion for excellence.
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    Front Desk
    Customer Care
    Customer Service
  • $5 hourly

    • 5.0/5
    • (1 job)
    Hello there✴️ Welcome to my Upwork page. I am Chiamaka, the skilled and passionate virtual assistant with over 2 years of experience with diverse skill set in administrative support and customer support. I believe I can contribute significantly to the success of your organization. As a virtual assistant, My goal is to provide the best quality services to my clients to ensure the smooth running of their organization and I have over 2 years experience supporting top business executives, startup founders, CEOs, COOs, CFOs, and entrepreneurs to achieve a productive work-life, healthier well-being by taking off all organizational stress. I have honed my administrative skills through various roles in which I successfully managed multiple tasks, maintained efficient office operations and coordinated schedules and appointments. I am: 👉 Reliable 👉 Proactive 👉 Hardworking 👉 Trustworthy 👉 Detail-oriented 👉 Good team player 👉 Highly organized and a fast learner My client relations is top-notch, and you will enjoy working with me because I always strive to surpass my client's expectations by delivering the best service and showing commitment to their satisfaction. I am highly motivated and technically savvy with a strong work ethic and excellent communication skills. My work is based on my commitment to customers and delivering high-level service. My strongest skills include, but are not limited to: ✅ Administrative Support ✅ Executive Support ✅ Customer Support (Email, Phone and Live chat) ✅ Email and Calendar Management ✅ Procurement (sourcing and ordering) ✅ Appointment Management ✅ Social Media Management ✅ Basic Bookkeeping and several other tasks assigned. I am highly proficient in using tools such as: ✅ Microsoft Office ( Word, Excel, PPT) ✅ Google Workspace (Doc, Sheets, Slides) ✅ Gmail, Microsoft Teams, Slack, Zoom, Google Meet ✅ ClickUp, Monday.com, Asana, Google Calendar, Calendly, Hubspot, Zendesk, Shopify blogs, GoDaddy ✅ Google Drive, OneDrive ✅ Grammarly, ChatGPT With the help of these skill sets and others I can learn within a short time, I want to be a part of your organization and help you grow your business. Let's Get Started!
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    Public Relations
    Phone Communication
    Communications
    Order Entry
    Appointment Scheduling
    Virtual Assistance
    Customer Service
    Customer Support
    Email Support
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    I am a skilled professional with expertise in email management, appointment setting, live chat support, and virtual assistance. I excel in organizing and managing email correspondence, coordinating appointments with precision, and providing real-time support via live chat. As a virtual assistant, l offer comprehensive support across various tasks, ensuring seamless operations and high-quality customer service. My strong organizational skills and effective communication enable me to handle multiple responsibilities efficiently and enhance client satisfaction With a stable network connection and a quiet environment, I am well-equipped to handle remote tasks efficiently, Living alone in my apartment ensures minimal distractions, allowing me to maintain focus and deliver exceptional results. My additional service offered: ✅Customer support ✅Appointment Scheduling ✅Helpdesk ✅Administrative support ✅Order processing ✅ Phone support ✅Online chat support ✅Zendesk ✅Virtual Assistant ✅ Emails management ✅ CRM management ✅ live chat
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Cold Calling
    Scheduling
    Administrative Support
    Calendar Management
    Proofreading
    Email Management
    Customer Support
    Appointment Scheduling
    Virtual Assistance
    Zendesk
    Online Chat Support
    Phone Support
    Order Processing
  • $35 hourly

    • 0.0/5
    • (0 jobs)
    Hi there! You probably might feel you have wasted your time after reading this, but are you against having a CompTIA Security+ Certified IT Support Engineer meet your Support needs? If your answer is No, then look no further. I'm a Dedicated, detail-oriented, recently certified CompTIA Security+ expert, with a proven ability to work efficiently in fast-paced environments and deliver excellent results, with hands-on experience in System troubleshooting, End-users' management, Computer Maintenance, IT Technical Support, LAN Networks. Eager to apply my skills and knowledge to contribute to the success of a dynamic organization. And I will be bold enough to assume you are still reading this because you want the same thing, either for your Business or your Client's Business.
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Customer Support
    End User Technical Support
    Online Chat Support
    Microsoft Windows
    Office 365
    Network Security
    Product Support
    In-App Support
    Remote Connection Support
    Email Support
    Desktop & Laptop Support
    IT Support
    Technical Support
    Customer Service
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