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Are delayed responses, disorganized customer conversations, and repetitive manual tasks affecting your business growth? I help businesses improve customer experience, streamline support operations, and automate workflows so they can save time, retain customers, and scale efficiently. I’m a Customer Support Specialist skilled in handling customer inquiries, managing CRM systems, and creating smooth automated workflows that improve team productivity and customer satisfaction. With strong communication, empathy, and problem-solving skills, I focus on helping businesses build better relationships with their customers while reducing operational stress. What I Can Help You With: Customer Support (Email, Chat & Ticket Handling) HubSpot CRM Management. Zapier Workflow Automation. Customer Onboarding & Follow-up. Inbox & Helpdesk Management. Lead Tracking & CRM Organization. Customer Relationship Management. Data Entry & Administrative Support. Process Improvement & Automation. Customer Retention Strategies. Tools I Work With: HubSpot CRM Zapier Slack Google Workspace Trello Asana Zoom Microsoft Office Canva Freshdesk Zendesk I understand that many businesses struggle with: Slow customer response times. Losing leads due to poor follow-up. Repetitive manual tasks Disorganized customer data. Poor customer retention. My goal is to help you solve these challenges by creating efficient systems, improving communication, and ensuring your customers feel valued at every stage. I am reliable, detail-oriented, easy to work with, and committed to delivering high-quality support that positively impacts your business. If you're looking for a customer support professional who can combine excellent communication with CRM management and automation skills, let’s work together. Let’s discuss how I can support your business and improve your customer experience.

Great customer support doesn't just solve tickets. It protects revenue, strengthens customer loyalty, and creates the kind of experience that keeps customers coming back. If your customers are struggling to adopt your product, your support queue is growing faster than your team can manage, or recurring issues are driving frustration and churn, you're dealing with more than a support problem. You're dealing with a customer experience challenge. That's where I can help. I'm a Customer Success and Technical Support professional with 7+ years of experience supporting SaaS, AI, FinTech, eCommerce, subscription, and technology companies across North America, Europe, and globally. Throughout my career, I've partnered with startups, scale-ups, and established businesses to improve customer onboarding, resolve complex technical issues, reduce churn, optimize support operations, and build stronger customer relationships. I don't believe great support is measured by how many tickets are closed. I believe it's measured by how effectively customers achieve their goals, how quickly they find value in your product, and how confidently your team can scale as your business grows. Here's how I help businesses Customer Success ✔ Customer onboarding and implementation ✔ Product adoption and customer education ✔ Customer retention and churn mitigation ✔ Subscription management ✔ Customer lifecycle management ✔ Customer health monitoring ✔ Customer advocacy ✔ Renewal support Technical Support ✔ SaaS troubleshooting ✔ Product support ✔ Technical investigations ✔ Authentication and login issues ✔ Billing and subscription support ✔ Bug reproduction and escalation ✔ Root cause analysis ✔ API and integration troubleshooting ✔ Incident management ✔ Cross-functional collaboration with Product and Engineering Customer Operations ✔ SOP creation ✔ Help Center development ✔ Knowledge Base creation ✔ Support workflow optimization ✔ QA reviews ✔ CRM administration ✔ Ticket triage ✔ Process documentation ✔ Internal team enablement Industries I've Supported • SaaS • Artificial Intelligence • FinTech • eCommerce • Health & Wellness • Digital Publishing • Subscription Businesses • B2B • B2C Results I've Delivered ✔ Maintained 95–100% CSAT across multiple engagements ✔ Achieved a 98.33% QA audit score ✔ Supported high-volume customer environments across email, chat, CRM, and community platforms ✔ Reduced subscription cancellations through proactive retention strategies ✔ Improved onboarding experiences and customer adoption ✔ Built SOPs, Help Centers, and internal documentation that improved team efficiency ✔ Partnered with Product and Engineering teams to investigate recurring issues and improve customer experience Platforms & Tools Zendesk • Intercom • Freshdesk • Gorgias • HubSpot • Salesforce • Richpanel • Help Scout • Shopify • WooCommerce • BigCommerce • Stripe • PayPal • Airwallex • Loop Subscriptions • Jira • Slack • Notion • Asana • Smartsheet • ClickUp • NetSuite • Fullstory • Microsoft 365 Whether you need someone to own customer conversations, resolve complex technical issues, improve onboarding, reduce churn, or strengthen your customer operations, I bring the experience, structure, and customer-first mindset to help your team succeed. If you're looking for someone who thinks beyond ticket resolution and genuinely cares about improving your customers' experience, I'd love to discuss how I can contribute to your team.

Hi, I am Abednego! I don’t just resolve IT issues, I keep your business running smoothly, securely, and without disruption. ✅ I am a highly skilled IT Helpdesk Support Specialist with 100% success rate and a proven track record of delivering reliable, fast, and business-focused support. With over 3+ years of experience in enterprise infrastructure and end-user support, I help organisations minimise downtime, improve productivity, and create seamless IT experiences. ✅I am looking for opportunities to use my skills and experience while continuing to learn and grow. ✅I take pride in doing work that actually makes a difference. When your business runs better, that means I have done my job well. 🚀 What I Deliver ✔ End-to-End IT Support (L1–L3) – Fast resolution with minimal disruption ✔ Microsoft 365 Administration – Exchange, Teams, SharePoint, Entra ID ✔ Intune & Endpoint Management – Autopilot, compliance, app deployment ✔ Automation – PowerShell & Power Automate to eliminate repetitive tasks ✔ Security & Compliance – Conditional Access, device security, policy enforcement ✔ AI-Driven IT Support using Copilit – Chatbots & smart workflows to boost efficiency 🚀Certifications; ✔SC-400, MICROSOFT CERTIFIED INFORMATION PROTECTION ASSOCIATE ✔MS-900; MICROSOFT 365 CERTIFIED: FUNDAMENTALS ✔SC-900; MICROSOFT 365 CERTIFIED: SECURITY AND COMPLIANCE FUNDAMENTAL ✔AZ-900; AZURE FUNDAMENTAL ✔MCT, MICROSOFT CERTIFIED TRAINER (MCT) ✔CompTIA, ITF Fundamental (ITF+) ***The rate can be negotiated according to the needs of the company***

If your Microsoft 365 tenant is becoming difficult to manage, users are facing email or access issues, or your IT support requests keep piling up, you don’t just need general admin help — you need someone who understands how to keep your cloud environment stable, secure, and running smoothly. I help businesses, startups, and IT teams manage Microsoft 365 and Google Workspace environments by handling day-to-day administration, troubleshooting support issues, and ensuring users stay productive without technical disruptions. The result is fewer support escalations, faster issue resolution, improved security, and more time for your business to focus on operations instead of IT headaches. My name is Dennis, and I am a Microsoft 365 & Google Workspace Support Engineer with several years of experience providing remote IT support, tenant administration, and cloud system troubleshooting across business environments. I don’t just “fix issues” when they come up — I take ownership of your environment, identify root causes, and ensure your systems are properly configured to prevent recurring problems. Most clients come to me when: – Users are having Outlook, Teams, or login issues – Email delivery or forwarding is not working properly – Microsoft 365 licenses and users are not well managed – Google Workspace admin tasks are becoming overwhelming – Shared mailboxes, permissions, or groups are misconfigured – IT support tickets are piling up with no clear resolution I step in, stabilize the environment, and keep everything running efficiently. 📌 Microsoft 365 Administration & Support I manage and support Microsoft 365 environments to ensure smooth business operations. – User creation, deletion, and license management – Exchange Online mailbox setup and troubleshooting – Outlook configuration and email delivery support – Teams setup, troubleshooting, and permissions – OneDrive and SharePoint access management – Shared mailboxes, aliases, and distribution groups – MFA setup and security configuration – Mail flow and forwarding issue resolution 📌 Google Workspace Administration I help businesses properly configure and maintain Google Workspace environments. – User and group management – Gmail routing and email troubleshooting – Google Drive access and sharing permissions – Admin console configuration and policy setup – Domain setup and email authentication (SPF, DKIM, DMARC) – Security and account recovery support 📌 Helpdesk & Technical Support I provide fast and reliable remote support for end users and IT teams. – Tier 1 & Tier 2 support for Microsoft 365 and Google Workspace – Troubleshooting Outlook, Teams, Gmail, and browser issues – Password resets and account recovery – Remote user assistance and onboarding support – Ticket handling and escalation management – Clear documentation and issue tracking Tools & Platforms I Work With Microsoft 365 Admin Center Exchange Online Microsoft Teams SharePoint & OneDrive Outlook (Desktop & Web) Google Workspace Admin Console Gmail / Google Drive / Calendar Azure Active Directory (Entra ID) Remote Support Tools (AnyDesk, TeamViewer) Service Desk Tools (Zendesk, Freshdesk, Jira Service Management) Why Clients Work With Me – Strong Microsoft 365 and Google Workspace expertise – Fast and structured troubleshooting approach – Clear communication and reliable updates – Able to work independently with minimal supervision – Focused on long-term fixes, not temporary solutions – Experience supporting real business environments I work best with businesses that need a dependable IT support specialist who can manage cloud systems, resolve user issues quickly, and keep Microsoft 365 or Google Workspace environments running smoothly without constant escalation. If you’re looking for someone who can handle your Microsoft 365 or Google Workspace support, reduce IT workload, and keep your systems stable, I’d be happy to support your team.

I'm an IT Support Engineer with 10+ years of experience providing remote IT support, systems administration, Microsoft 365 administration, Google Workspace administration, and cybersecurity solutions for startups, small businesses, and enterprise clients worldwide. I help businesses secure, manage, troubleshoot, and optimize their IT infrastructure, ensuring users stay productive while systems remain secure, compliant, and reliable. Core Services ✅IT Support & Help Desk Windows 10/11 macOS Microsoft Office & Microsoft 365 Hardware & software troubleshooting Remote desktop support Performance optimization Driver & application issues Printer configuration Email troubleshooting ✅Microsoft 365 Administration Exchange Online Outlook Teams SharePoint Online OneDrive Microsoft Entra ID (Azure AD) Microsoft Intune User & license management MFA implementation Conditional Access Security policies Tenant administration ✅Google Workspace Administration Gmail Google Drive Google Admin Console DNS & MX Records User management Email migration Google Vault Workspace security Business email setup ✅System Administration Active Directory Windows Server Group Policy File sharing NAS VPN setup DNS DHCP Remote access Network troubleshooting ✅Apple & macOS Support MacBook & iMac support Apple Business Manager iCloud Time Machine FileVault Microsoft 365 on Mac Google Workspace on macOS Device migration Data transfer ✅Cybersecurity & Compliance Endpoint security Microsoft Defender BitLocker FileVault Multi-Factor Authentication (MFA) Security hardening Email security Malware & ransomware removal Security assessments Access management Compliance best practices ✅Cloud & Migration Microsoft 365 migration Google Workspace migration OneDrive migration SharePoint migration Email migration Data backup Disaster recovery ✅Remote Support Tools TeamViewer AnyDesk Splashtop Chrome Remote Desktop Quick Assist Zoom Microsoft Teams ✅Why Clients Hire Me ✔ 10+ years of professional IT experience ✔ 1,000+ students trained in practical IT skills ✔ Remote IT support for clients across multiple countries ✔ Fast troubleshooting and clear communication ✔ Long-term IT support and managed services ✔ Security-focused approach with compliance best practices Whether you need IT Help Desk, Microsoft 365 Administration, Google Workspace Support, Windows or macOS troubleshooting, Cybersecurity, Cloud Migration, or Ongoing IT Management, I deliver reliable solutions that keep your business secure and running smoothly. Let's discuss how I can help support and secure your IT environment.

Your customers shouldn't have to wait hours for a response, chase updates or leave frustrated because their issue wasn't resolved properly. When inquiries pile up, response times slip, tickets go unresolved and satisfaction suffers. That's where I come in. I'm a Customer Support Specialist experienced in Email, Live Chat and Phone Support, Help Desk Management and CRM Support using Freshdesk, HubSpot and Intercom. In past roles, I've maintained a 90% first-response rate within 1 hour, keeping customers informed and issues moving. I help businesses: • Resolve customer inquiries quickly and professionally • Manage support tickets and inboxes efficiently • Improve customer satisfaction and retention • Maintain organized, accurate CRM records • Deliver consistent support across multiple channels If you run a coaching business or service-based company, I'll make sure your customers feel heard, supported and valued. Tools & Skills: Freshdesk, HubSpot, Intercom, Ticket Management, Technical Support, Data Entry, Customer Retention Clear communicator. Detail-oriented. Accountable for outcomes. Let's talk about how I can help improve your customer experience.