Hire the Best Ubiquiti Specialists
in Nigeria

Highly skilled and motivated Technology specialist with vast experience assisting customers with various hardware and software-related issues. Providing in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support, and providing phone, email, and Chat support for customers across the globe for businesses of all sizes. Area of Expertise: Windows 10 | Outlook | Active Directory| Azure AD Connect |Any Desktop related issue| Office 365 |Microsoft Exchange, Outlook, Teams, Sharepoint, and OneDrive technology | Ubiquiti Products - (Remote connectivity) LogMeIn, Zendesk Anydesk, and Team viewer.

Hi, I’m Matthew — an IT Support Specialist with 10+ years of experience supporting users, deploying secure systems, and solving complex technical problems both remotely and on-site. Certifications: Google IT Support Professional Google Cybersecurity ISO/IEC 27001:2022 Associate ISC2 Certified in Cybersecurity What I Do: Helpdesk support (email, phone, remote connection, and on-site) Windows server and desktop deployment (secure, multi-user) Software/hardware troubleshooting Remote access setup and management Experience with Zendesk, Freshdesk, Zapier (for automation) Familiarity with Mikrotik and Ubiquiti environments I’m committed to fast, friendly, and effective tech support. Whether you're a business, school, or startup, I’m ready to keep your users happy and your systems running smoothly.

Accomplished IT Leader and Technical Support Expert with over 7 years of experience driving team performance, optimizing IT infrastructure, and delivering exceptional customer solutions. Proven success in remote and hybrid environments, leading technical teams to exceed SLAs while simultaneously managing cross-functional projects in sales operations and CRM management. A strategic thinker adept at bridging the gap between technical IT requirements and business development goals. My Technical Skills include the following: Systems & Cloud: Windows Server, Active Directory, Google Workspace, Microsoft 365, Azure, Oracle Cloud Infrastructure (OCI), Hyper-V, VMware, Linux, macOS. Networking: TCP/IP, VLAN, VPN, Routing & Switching, LAN/WAN, MikroTik RouterOS, Cisco IOS, Ubiquiti, Firewalls (Fortinet). Tools & Software: Wireshark, PowerShell, SolarWinds, PRTG, ServiceNow, SAP, MS Visio, Office Suite. Security: NSE 1 & 2, Endpoint Protection, Encryption, Disaster Recovery Planning. Methodologies: ITIL, Lean Six Sigma (White Belt), Project Management, Change Management. Professional: Remote Team Leadership, Cross-Functional Collaboration, Sales Support Operations, CRM Data Integrity Management.

I'm a Cloud & Network Security Engineer with over 7 years of hands-on experience designing, securing, and optimizing enterprise infrastructure across cloud and on-premises environments. I specialize in: 🔐 Next-Gen Firewall Deployments (Sophos, Fortinet, Palo Alto) ☁️ Azure Infrastructure & Security Hardening 🛠️ Active Directory Migrations (forest-to-forest, hybrid sync) 📉 Cloud-to-On-Prem Migrations for Cost Reduction 📊 Firewall Optimization & Policy Tuning (saved $5K/quarter) 🌐 Hybrid Network Security & Access Control Whether you're looking to reduce costs, improve security posture, or migrate infrastructure, I bring a strategic and detail-oriented approach — always focused on minimizing downtime and maximizing efficiency. ✔️ Delivered a seamless AD migration with zero data loss ✔️ Integrated cloud-based NGFWs into existing on-prem networks ✔️ Helped clients achieve up to 30% savings on recurring cloud costs Let’s work together to secure, streamline, and scale your IT environment. 📩 Available for: Projects Long-term infrastructure support Security audits and cloud optimization

Is your team struggling with technical issues, Microsoft 365 challenges, or growing support tickets? I help businesses reduce downtime, improve user productivity, and deliver exceptional customer experiences through reliable technical support and IT administration. With over 8 years of experience and a Google IT Support Professional Certificate, I specialize in diagnosing and resolving complex issues while ensuring users receive timely and professional support. Whether you need ongoing IT support, Microsoft 365 administration, Windows Server management, or help desk assistance, I provide practical solutions that keep your business running smoothly. 🔹 Technical Support & Troubleshooting ✔ Software and hardware troubleshooting ✔ Remote desktop support ✔ User onboarding and issue resolution ✔ Root cause analysis and problem solving ✔ SaaS and cloud application support 🔹 Microsoft 365 Administration ✔ Exchange Online ✔ SharePoint Online ✔ Microsoft Entra ID (Azure AD) ✔ Intune Administration ✔ User and license management ✔ Email migration and troubleshooting 🔹 Windows Server Administration ✔ Active Directory ✔ Group Policy ✔ DNS and DHCP ✔ User account and permission management ✔ Server troubleshooting and maintenance 🔹 Help Desk & Customer Support ✔ Email and chat support ✔ Ticket management ✔ Zendesk, HubSpot, and Salesforce ✔ Escalation handling ✔ Customer success and satisfaction Why clients work with me: ✅ 8+ years of experience ✅ Strong problem-solving skills ✅ Excellent communication and customer service ✅ Fast response and issue resolution ✅ Reliable and professional support ✅ Commitment to delivering exceptional user experiences My goal is simple: to help businesses eliminate technical bottlenecks, improve customer satisfaction, and maintain reliable IT operations. If you're looking for a dependable Technical Support Engineer and Microsoft 365 Administrator who combines technical expertise with outstanding customer service, I'd be happy to help. 📩 Send me an invitation, and let's discuss how I can support your business.

With 15 years of working experience as a Customer Support Agent and technical support specialist remotely and on-premises across various companies ranging from banks, health care, building and construction, security agency, learning institution and info tech companies, I have developed strong interpersonal skills, a deep understanding of customer needs, while offering commitment to delivering exceptional service. Proficiency in usage of Office365, tech admin support tools, Ticketing applications like Zendesk and Freshdesk. Whether managing multiple tasks simultaneously or taking on new projects, I thrive in dynamic environments and consistently strive to exceed expectations. I have experience using Freshdesk, Zendesk, Zoho CRM, google workspace, LiveAgent, Slack, Zoom, Google spreadsheets, Teams, Chatgpt, etc. Professionalism is the cornerstone of my work ethic, and I am dedicated to representing your business with the utmost integrity and enthusiasm. I am confident that my skills and experience align with your team’s goals, and I would be honored to contribute to the success of your company!