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Your best customer just went quiet. No complaint, no ticket, just... quiet. And that silence is scarier than a bad review. Customers sign up, then cancel a few months later, and nobody's quite sure why. Without real customer success and account management, they're leaking out through the bottom of the bucket while the top stays full of new sign-ups. Nobody's helping them through onboarding, guiding them to adopt the product, or building the kind of relationship that turns a new sign-up into a retained, growing account. Most SaaS teams and agencies find out a customer was unhappy the same week they cancel. By then it's too late to do anything but say goodbye to revenue you already earned. I'm Chime, a Customer Success Manager and Account Manager. I work with SaaS teams and agencies managing 20+ client accounts who've outgrown "check in when something breaks" support and need an actual system: one that tells you who's slipping before they hit the cancel button, not after. Proof, not promises A legal services SaaS client came to me with logins down 60%, only 9 of 18 users active, and an NPS of +2. I built a customer health score in HubSpot and ran my 90-Day Retention Framework. Active users went from 9 to 16, login rate recovered to 71%, contract processing time dropped 40%, and NPS jumped from +2 to +25. Same framework, a fintech client: active users went from 11 to 52, NPS moved from +20 to +58, health score climbed from 46% to 90%. This isn't a lucky run. Across 70+ client accounts, I've held an 82% retention rate, and you can see the full before/after dashboards and case studies in my Portfolio section below. What I actually do ▶ Onboarding: 30/60/90-day plans tied to real activation milestones, not generic checklists ▶ Churn prevention: health scores and recovery playbooks that catch at-risk accounts early ▶ Account management: renewal strategy and check-ins that protect the revenue you already have ▶ Upsell and cross-sell: growth plays timed off health score data and renewal windows ▶ QBRs and executive reviews: the kind that make renewal an easy yes ▶ KPI reporting: activation, NRR, churn, and LTV, in dashboards your team will actually open ▶ SOPs and playbooks: systems that outlast me being in the room ▶ CRM setup: HubSpot and Salesforce health scoring, pipeline hygiene Tools: HubSpot, Salesforce, GoHighLevel, Intercom, Zendesk, Freshdesk, ClickUp, Slack, Loom, Zoom, Apollo, LinkedIn Sales Navigator, Zapier, Calendly, Google Workspace Available full-time, 100% remote, open to clients anywhere. If your customers are churning quietly and nobody can quite say why, that's fixable. Message me or invite me to your job, tell me what's happening in your accounts, and let's figure out the fix together. Chime

Your next customer may already need what you sell. The challenge is finding the right prospects, reaching them with a message worth answering, and following up consistently until interest becomes a qualified conversation or booked sales appointment. That is the outbound sales process I help businesses manage. I am a B2B Lead Generation Specialist, Appointment Setter, and Sales Development Representative experienced in prospect research, list building, cold email outreach, LinkedIn outreach, cold calling, lead qualification, follow-up, CRM management, and outbound sales support. I help SaaS companies, fitness & wellness professionals, marketing agencies, recruiters, coaches, consultants, logistics companies, online education brands, startups, and other B2B service providers build targeted prospect lists and generate qualified sales conversations. RESULTS AND RELEVANT EXPERIENCE • Generated 15+ qualified calls per month through LinkedIn outreach for a SaaS platform targeting health and wellness coaches. • Conducted B2B lead generation and outreach for a logistics company, contributing to a 40% increase in client engagement. • Supported real estate and property management operations involving customer communication, lead follow-up, email management, phone calls, documentation, and CRM updates. • Managed prospecting, sales follow-up, quotations, client communication, and CRM records for a sales-focused electrical products company. I do not simply collect random names and email addresses. I research your Ideal Customer Profile, identify relevant companies and prospects, verify contact information, organize clean lead lists, personalize outreach, track responses, manage follow-ups, qualify interested leads, and book appointments. Depending on your target market, I can research and reach: • Founders and company executives • Business owners and independent professionals • Consultants, coaches and service providers • Recruiters and HR professionals • Property owners, investors and property managers • Agencies and SaaS companies • Healthcare professionals and practice owners • Other niche audiences defined by your ICP B2B LEAD GENERATION SERVICES • B2B Lead Generation • Lead Generation Research • Prospect List Building • Contact List Building • Email List Building • Market Research • Ideal Customer Profile Research • Buyer Persona Research • Decision-Maker Identification • Independent Professional Research • Company and Contact Research • LinkedIn Lead Generation • LinkedIn Prospecting • LinkedIn Sales Navigator Research • Data Mining and Web Research • Contact Verification • Data Enrichment • CRM Data Entry OUTBOUND SALES AND APPOINTMENT SETTING • Sales Development Representative Support • Business Development Representative Support • Outbound Sales Prospecting • Cold Email Outreach • Email Outreach Campaigns • LinkedIn Outreach • LinkedIn Connection Campaigns • Cold Calling • Appointment Setting • Lead Qualification • Sales Follow-Up • Lead Nurturing • Reply Management • Meeting Scheduling • CRM and Pipeline Management • Outreach Reporting MY OUTBOUND SALES PROCESS 1. Understand your offer, target market and sales goals. 2. Define or refine your Ideal Customer Profile and buyer personas. 3. Research companies, business owners, professionals and relevant contacts that match your requirements. 4. Build and verify a targeted B2B prospect list. 5. Create personalized cold email, LinkedIn outreach or cold-calling messages. 6. Launch outreach and maintain consistent follow-up. 7. Manage replies and qualify interested prospects. 8. Schedule qualified appointments and update your CRM. 9. Track campaign activity, responses, appointments and next steps. TOOLS AND PLATFORMS LinkedIn Sales Navigator, Apollo, Instantly, Lemlist, Hunter, Clay, PhantomBuster, ContactOut, Lusha, HubSpot, Pipedrive, GoHighLevel, Insightly, Airtable, Notion, Google Sheets, Microsoft Excel, ClickUp and other CRM and outreach platforms. WHY CLIENTS HIRE ME • Targeted research instead of generic scraped lists • Clear understanding of B2B prospecting and outbound sales • Personalized outreach that sounds natural • Consistent follow-up and lead nurturing • Organized CRM and pipeline records • Accurate communication and campaign reporting • Experience communicating with prospects across email, LinkedIn and phone • Support from initial prospect research to booked appointment Whether you need a B2B Lead Generation Specialist, Appointment Setter, SDR, BDR, LinkedIn Outreach Specialist, Cold Email Specialist, Cold Caller, List Builder, or CRM Support Specialist, I can manage the process or support the specific stage where your sales pipeline needs help. Send me your offer, target audience and current outreach challenge. Let’s discuss how I can help you generate qualified leads, start more sales conversations and book appointments with the right prospects.

I'm a B2B Lead Generation Specialist and Outbound SDR who helps agencies, consultants, coaches, and sales teams generate qualified leads and fill their calendar with sales-ready meetings through cold email, cold calling and LinkedIn outreach. I took one client's email deliverability from 54% to 93%. I have strong expertise in ICP research, lead generation, domain setup, list building, messaging, and follow-up. I work with B2B agencies, consultants, coaches, service based businesses, and sales managers who want someone who consistently brings in the right people with accurate contact info, and not catch-alls or dead contact info. WHY CLIENTS WORK WITH ME: ✅ Every contact verified & pre-qualified before initial outreach ✅ Messaging segmented by persona, painpoints ✅ Sequences built to bring in positive replies and booked meetings ✅ Clear reporting on pipeline and performance throughout the campaign RESULTS FROM PAST WORK: - Built a cold outreach system from scratch to 100+ qualified leads a day - Generated 1,400+ verified B2B decision maker contacts monthly across several industries - Kept bounce rates under 2% through list hygiene and verification - Hit 35% open rates and 5.9%+ reply rates on outbound campaigns - Converted cold outreach into 30+ booked meetings across LinkedIn, email, and cold calling - Filled paying, high fit applicant spots for niche startup and accelerator programs HOW I BUILD YOUR PIPELINE: 1. Define your ICP and target decision makers 2. Build a clean, verified lead list 3. Set up domain infrastructure (SPF, DKIM, DMARC) so emails land in the inbox, not spam 4. Write personalized messaging in your brand voice 5. Launch multi step automated sequences 6. Run LinkedIn and cold email outreach in sync 7. Track everything and optimize for replies and meetings booked CORE SKILLS: • B2B Lead Generation & Sales Development: B2B Lead Generation, Outbound Prospecting, ICP Research, Buyer Persona Mapping, Prospect List Building, Email List Building, Contact Verification, Data Mining • Cold Outreach & Conversion: Cold Email Outreach, Cold Email Marketing, Email Automation, Follow Up Sequences, Lead Nurturing, LinkedIn Lead Generation, LinkedIn Marketing, Social Selling, Appointment Setting, Discovery Call Booking • Sales Systems & Optimization: CRM Management, Pipeline Tracking, Sales Reporting, Email Deliverability Optimization, Outbound Sales Strategy, Funnel Optimization, Lead Qualification • Data & Research: Data Scraping, Data Cleaning, Data Entry, Market Research, Company Research, Web Research INDUSTRIES I'VE GENERATED REVENUE IN: SaaS and AI startups, tech companies, marketing and digital agencies, consulting firms, healthtech, edtech, recruitment and staffing, renewable energy, and coaching / professional services MARKETS I'VE WORKED IN: United States, United Kingdom, Dubai, Singapore, and Nigeria TOOLS I USE: LinkedIn Sales Navigator, Apollo, Clay, Instantly, Smartlead, Lemlist, HubSpot, Pipedrive, Salesforce, Hunter, ZoomInfo, Snov, PhantomBuster, Zerobounce, NeverBounce, Crunchbase, Airtable, Google Sheets READY TO STOP CHASING AND START CLOSING? Message me with your target audience and I'll map out exactly how I'd build your B2B lead generation pipeline from ICP to booked meeting.

𝙔𝙤𝙪𝙧 𝙥𝙞𝙥𝙚𝙡𝙞𝙣𝙚 𝙨𝙝𝙤𝙪𝙡𝙙𝙣'𝙩 𝙧𝙚𝙡𝙮 𝙤𝙣 𝙡𝙪𝙘𝙠. 𝙄𝙩 𝙨𝙝𝙤𝙪𝙡𝙙 𝙧𝙪𝙣 𝙤𝙣 𝙖 𝙧𝙚𝙥𝙚𝙖𝙩𝙖𝙗𝙡𝙚 𝙨𝙖𝙡𝙚𝙨 𝙥𝙧𝙤𝙘𝙚𝙨𝙨. 𝙈𝙤𝙨𝙩 𝘽2𝘽 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨 𝙙𝙤𝙣'𝙩 𝙨𝙩𝙧𝙪𝙜𝙜𝙡𝙚 𝙗𝙚𝙘𝙖𝙪𝙨𝙚 𝙩𝙝𝙚𝙮 𝙝𝙖𝙫𝙚 𝙖 𝙗𝙖𝙙 𝙥𝙧𝙤𝙙𝙪𝙘𝙩 𝙤𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚. 𝙏𝙝𝙚𝙮 𝙨𝙩𝙧𝙪𝙜𝙜𝙡𝙚 𝙗𝙚𝙘𝙖𝙪𝙨𝙚 𝙩𝙝𝙚𝙮'𝙧𝙚 𝙣𝙤𝙩 𝙘𝙤𝙣𝙨𝙞𝙨𝙩𝙚𝙣𝙩𝙡𝙮 𝙧𝙚𝙖𝙘𝙝𝙞𝙣𝙜 𝙩𝙝𝙚 𝙧𝙞𝙜𝙝𝙩 𝙙𝙚𝙘𝙞𝙨𝙞𝙤𝙣-𝙢𝙖𝙠𝙚𝙧𝙨. 𝘾𝙤𝙡𝙙 𝙤𝙪𝙩𝙧𝙚𝙖𝙘𝙝 𝙜𝙚𝙩𝙨 𝙞𝙜𝙣𝙤𝙧𝙚𝙙, 𝙥𝙧𝙤𝙨𝙥𝙚𝙘𝙩𝙨 𝙜𝙤 𝙘𝙤𝙡𝙙, 𝙛𝙤𝙡𝙡𝙤𝙬-𝙪𝙥𝙨 𝙛𝙖𝙡𝙡 𝙩𝙝𝙧𝙤𝙪𝙜𝙝 𝙩𝙝𝙚 𝙘𝙧𝙖𝙘𝙠𝙨, 𝙖𝙣𝙙 𝙨𝙖𝙡𝙚𝙨 𝙩𝙚𝙖𝙢𝙨 𝙨𝙥𝙚𝙣𝙙 𝙫𝙖𝙡𝙪𝙖𝙗𝙡𝙚 𝙩𝙞𝙢𝙚 𝙨𝙚𝙖𝙧𝙘𝙝𝙞𝙣𝙜 𝙛𝙤𝙧 𝙡𝙚𝙖𝙙𝙨 𝙞𝙣𝙨𝙩𝙚𝙖𝙙 𝙤𝙛 𝙘𝙡𝙤𝙨𝙞𝙣𝙜 𝙙𝙚𝙖𝙡𝙨. That's where I help. I partner with B2B businesses as a Sales Development Representative (SDR) to build outbound sales systems that generate qualified conversations, book appointments, and create a healthier sales pipeline. Whether you need someone to prospect, cold call, manage outreach, qualify leads, or support your sales team from first contact to booked meeting, I focus on one goal: creating more opportunities for your business to grow. -What I do- • Sales Development (SDR) & Business Development • B2B Lead Generation & Prospect Research • Cold Calling & Outbound Sales • Appointment Setting & Meeting Booking • Lead Qualification & Discovery Call Scheduling • LinkedIn Outreach & Cold Email Campaigns • Prospect List Building & Decision-Maker Research • CRM & Sales Pipeline Management • Follow-Up Sequences & Relationship Management I don't believe in mass outreach or generic lead lists. Every campaign starts with understanding your Ideal Customer Profile (ICP), identifying the right prospects, and building a structured outbound strategy designed to start meaningful conversations with people who are actually likely to buy. Using tools like LinkedIn Sales Navigator, Apollo io, HubSpot, GoHighLevel, and modern sales engagement platforms, I help businesses research prospects, organize CRM data, manage outreach, track pipeline activity, and keep opportunities moving through every stage of the sales process. -What you can expect- ✔ Qualified leads instead of random contact lists ✔ Consistent outbound outreach and follow-up ✔ Organized CRM and pipeline management ✔ Professional communication with prospects ✔ Reliable appointment setting and meeting coordination ✔ A proactive partner who understands that every conversation can become revenue If you're looking for someone who can simply generate leads, there are plenty of options. If you're looking for someone who understands Sales Development, Business Development, Lead Generation, Cold Calling, Appointment Setting, Outbound Sales, Lead Qualification, CRM Management, and Pipeline Growth as one connected process, I'd love to support your team. Let's build a predictable pipeline that keeps your calendar full of qualified sales conversations and gives your closers more opportunities to win business. Send me a message and let's talk about your next 50 qualified decision-makers ---------------------------------------------------------------------------------------------------- B2B SDR | SDR | Sales Development Representative | Sales Development | Business Development | Business Development Representative | BDR | Lead Generation | B2B Lead Generation | Lead Generation Specialist | Lead Generation Expert | Targeted Lead Generation | Qualified Lead Generation | Sales Prospecting | B2B Prospecting | Prospect Research | Prospect List Building | Prospect List | Prospect Database | Prospect Identification | Prospect Qualification | Lead Qualification | Qualified Appointments | Appointment Setting | Appointment Setter | Appointment Booking | Meeting Booking | Discovery Call Booking | Calendar Management | Scheduling | Outbound Sales | Outbound Prospecting | Outbound Outreach | Outbound Calling | Outbound SDR | Cold Calling | Cold Caller | B2B Cold Calling | Cold Outreach | Cold Email | Cold Email Outreach | Cold Email Campaign | Cold Email Campaign Setup | Email Outreach | Email Prospecting | LinkedIn Outreach | LinkedIn Prospecting | LinkedIn Lead Generation | LinkedIn Sales Navigator | Decision Maker Research | Decision Maker Targeting | Decision Maker Outreach | Executive Prospecting | Executive Outreach | C-Level Prospecting | CEO Prospecting | Founder Outreach | Business Owner Outreach | Contact Research | Contact List Building | Contact Discovery | Contact Verification | Email Verification | Data Enrichment | Data Validation | ICP Research | Ideal Customer Profile | ICP Development | Market Research | Company Research | Industry Research | Competitor Research | Account Research | Account Based Prospecting | Account Based Selling | Sales Pipeline | Sales Pipeline Management | Pipeline Development | Pipeline Management | Pipeline Building | Pipeline Growth | Pipeline Optimization | CRM Management | CRM Administration

Is your sales pipeline struggling because prospects aren't responding to your outreach efforts? Many businesses send hundreds of emails, LinkedIn messages, and cold calls without generating enough qualified conversations. The issue usually isn't the offer, it's reaching the right people with the right message at the right time. As a Sales Development Representative (SDR), I help businesses generate sales opportunities through strategic cold calling, email outreach, LinkedIn prospecting, social media DM outreach, lead qualification, and appointment setting. My focus is simple: start conversations with decision-makers and book qualified meetings for your sales team. What I Can Help You With ✔ Cold Calling & Outbound Prospecting ✔ Cold Email Campaigns & Follow-Ups ✔ LinkedIn Outreach & Social Selling ✔ Instagram, Facebook & Social Media DM Outreach ✔ Lead Qualification & Prospect Nurturing ✔ Appointment Setting ✔ CRM Management & Pipeline Tracking ✔ B2B Lead Generation ✔ Prospect Research & List Building Results-Driven Outreach Using a structured outbound sales process, I help businesses: ✔ Generate 1,000+ targeted prospects ✔ Book 35+ meetings with qualified decision-makers ✔ Achieve reply rates of up to 25% through personalized outreach ✔ Build predictable sales pipelines ✔ Increase opportunities for revenue growth My Process Prospect Research & Targeting I identify your Ideal Customer Profile (ICP), research decision-makers, verify contact information, and build targeted prospect lists. Cold Calling I conduct professional outbound calls, qualify prospects, handle common objections, and create opportunities for meaningful sales conversations. Email Outreach I write and execute personalized cold email campaigns with strategic follow-up sequences designed to generate replies and booked meetings. Social Media Outreach I connect with prospects through LinkedIn, Instagram, Facebook, and other social platforms using personalized messaging that drives engagement and conversations. Appointment Setting I qualify leads and schedule meetings directly on your calendar so your team can focus on closing deals. CRM & Pipeline Management I keep prospect data organized, track outreach activities, and maintain accurate pipeline records using CRM systems and spreadsheets. Tools & Platforms Apollo • LinkedIn Sales Navigator • HubSpot CRM • Pipedrive • Instantly • Lemlist • Hunter • Clay • Crunchbase • Google Sheets Industries SaaS • Healthcare • Consulting • Marketing Agencies • Technology • Real Estate • Ecommerce • Professional Services ▪︎ Health & Wellness ▪︎ Fitness I believe successful outbound sales is not about sending more messages, it's about creating more meaningful conversations with the right prospects. Kindly send me a direct message here on Upwork, click the “𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛” button, or simply “𝐇𝐢𝐫𝐞 𝐌𝐞 𝐍𝐨𝐰” to get started. 🕓 I am available for long-term, short-term, hourly, and fixed contracts. Your Sales Development Representative | Cold Calling | Appointment setting | Outreach Specialist Adaobi Eloagu

Scaling a B2B SaaS company past early growth is tough when you rely strictly on your internal team hammering the phones. Direct sales have a ceiling and once you hit it, you need a smarter way to grow. That is where a thriving partner ecosystem comes in. I help software companies build, launch, and scale high-performing partner and channel programs from the ground up. Whether you are starting from scratch, trying to recruit your first wave of active resellers, or looking to breathe life into a dormant program, I handle the heavy lifting to turn partnerships into a predictable revenue engine. 🚀 How I Help You Scale: 🔸Channel Strategy & Design: Structuring profitable reseller tiers, co-selling motions, and airtight deal registration workflows. 🔸Reseller & Partner Recruitment: Sourcing, pitching, and onboarding Value-Added Resellers (VARs), System Integrators (SIs), and Managed Service Providers (MSPs) who already have your target buyers' ear. 🔸Partner Enablement: Building practical playbooks, pitch decks, and training assets so your partners actually know how to sell and implement your software. 🔸Co-Selling & Pipeline Execution: Running targeted outreach, managing joint GTM motions, and unblocking deals to drive real pipeline. 🔸Operations & Tooling: Setting up and managing your partner workflows so everything runs smoothly behind the scenes. 🛠️ The Tech Stack I Bring to the Table: I plug right into your existing workflows with zero learning curve: 🔸CRM & Sales Ops: HubSpot, Salesforce, Apollo 🔸PRM & Affiliate Platforms: PartnerStack, Impact, Allbound 🔸Project & Task Management:ClickUp, Monday CRM, Notion, Asana 🎯 Why Founders & Sales Leaders Work With Me: 🔸I get SaaS: I understand subscription metrics (ARR, MRR, LTV), long sales cycles, and what makes partners tick. 🔸I am hands-on: I don’t just hand you a strategy deck and walk away. I build the lists, run the outreach, pitch the partners, and get them activated. 🔸Revenue is the priority: Every system and campaign I build is tied to one metric growing your recurring revenue through third-party reach. 💼 Ways We Can Work Together: 🔸 Channel Audit & Strategy: Reviewing your current setup, defining your Ideal Partner Profile (IPP), and mapping out your program blueprint. 🔸 Reseller Recruitment Campaigns: Launching targeted outreach to secure your next batch of active, revenue-generating partners. 🔸Fractional Channel Management: Stepping in to manage your ecosystem, drive co-selling, and keep your partners engaged month over month. Ready to scale your SaaS through strategic partnerships? Click Invite to Job"or send a message, and let’s talk about your current GTM motion.