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Adaobi E.

Lagos, Nigeria

$8/hr
5.0
5 jobs

Is your sales pipeline struggling because prospects aren't responding to your outreach efforts? Many businesses send hundreds of emails, LinkedIn messages, and cold calls without generating enough qualified conversations. The issue usually isn't the offer, it's reaching the right people with the right message at the right time. As a Sales Development Representative (SDR), I help businesses generate sales opportunities through strategic cold calling, email outreach, LinkedIn prospecting, social media DM outreach, lead qualification, and appointment setting. My focus is simple: start conversations with decision-makers and book qualified meetings for your sales team. What I Can Help You With ✔ Cold Calling & Outbound Prospecting ✔ Cold Email Campaigns & Follow-Ups ✔ LinkedIn Outreach & Social Selling ✔ Instagram, Facebook & Social Media DM Outreach ✔ Lead Qualification & Prospect Nurturing ✔ Appointment Setting ✔ CRM Management & Pipeline Tracking ✔ B2B Lead Generation ✔ Prospect Research & List Building Results-Driven Outreach Using a structured outbound sales process, I help businesses: ✔ Generate 1,000+ targeted prospects ✔ Book 35+ meetings with qualified decision-makers ✔ Achieve reply rates of up to 25% through personalized outreach ✔ Build predictable sales pipelines ✔ Increase opportunities for revenue growth My Process Prospect Research & Targeting I identify your Ideal Customer Profile (ICP), research decision-makers, verify contact information, and build targeted prospect lists. Cold Calling I conduct professional outbound calls, qualify prospects, handle common objections, and create opportunities for meaningful sales conversations. Email Outreach I write and execute personalized cold email campaigns with strategic follow-up sequences designed to generate replies and booked meetings. Social Media Outreach I connect with prospects through LinkedIn, Instagram, Facebook, and other social platforms using personalized messaging that drives engagement and conversations. Appointment Setting I qualify leads and schedule meetings directly on your calendar so your team can focus on closing deals. CRM & Pipeline Management I keep prospect data organized, track outreach activities, and maintain accurate pipeline records using CRM systems and spreadsheets. Tools & Platforms Apollo • LinkedIn Sales Navigator • HubSpot CRM • Pipedrive • Instantly • Lemlist • Hunter • Clay • Crunchbase • Google Sheets Industries SaaS • Healthcare • Consulting • Marketing Agencies • Technology • Real Estate • Ecommerce • Professional Services ▪︎ Health & Wellness ▪︎ Fitness I believe successful outbound sales is not about sending more messages, it's about creating more meaningful conversations with the right prospects. Kindly send me a direct message here on Upwork, click the “𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛” button, or simply “𝐇𝐢𝐫𝐞 𝐌𝐞 𝐍𝐨𝐰” to get started. 🕓 I am available for long-term, short-term, hourly, and fixed contracts. Your Sales Development Representative | Cold Calling | Appointment setting | Outreach Specialist Adaobi Eloagu

  • Outbound Sales
  • Sales
  • Email Communication
  • Scheduling
  • B2B Marketing
  • Outbound Call
  • Cold Calling
  • B2B Lead Generation
  • Sales Development
  • Lead Generation
  • Prospect List
  • Outreach Strategy
  • Market Research
  • LinkedIn Sales Navigator
  • Email Marketing
  • List Building
  • Data Entry
  • Online Research
  • LinkedIn
  • Cold Email
Paul E.

Port Harcourt, Nigeria

$30/hr
4.7
65 jobs

If your pipeline is inconsistent, your outreach isn't converting, or your sales team isn't hitting targets — that's exactly the problem I solve. I'm a B2B Sales Manager and Revenue Systems Specialist with 18+ years of experience helping SaaS companies, agencies, and B2B service firms build and scale predictable revenue engines — not occasional wins. Across 55+ Upwork engagements and 3,600+ hours, I’ve consistently helped clients fix broken pipelines, improve sales execution, and build structured systems that drive measurable growth. I’ve managed sales organizations of up to 50 sales representatives and middle managers, and built structured sales systems across SaaS, telecom, and service-based businesses. RESULTS DELIVERED • Trained and coached 100+ SDRs and closers using structured, repeatable sales playbooks • Generated 100+ qualified meetings in 30 days for a B2B SaaS company targeting mid-market decision makers • Supported sales cycles ranging from $10K to $200K+ across SaaS, agency, and service businesses • Reduced CRM administration by 40% through automation and workflow redesign WHAT I DO I build repeatable revenue systems — combining sales leadership, pipeline development, and CRM automation — so your business grows predictably without depending on guesswork or inconsistent execution. Core areas I handle: • ICP prospecting and multi-channel outbound strategy (cold email + LinkedIn) • Sales team management, training, coaching, and performance improvement • CRM setup and optimization (HubSpot, Salesforce, Pipedrive, Zoho, GoHighLevel) • Pipeline development, forecasting, and deal tracking • Sales automation using Apollo, Sales Navigator, n8n, and AI-driven workflows BEST FIT Founders and CEOs who need a hands-on Sales Manager to build, fix, or scale their revenue team and pipeline. SERVICES ✅ B2B Sales Management & Team Leadership I manage, train, and coach SDRs and closers using practical frameworks — not theory. From pipeline reviews to KPI tracking, I ensure teams hit targets consistently and improve over time. ✅ Lead Generation & Appointment Setting Systems I design ICP-focused prospecting systems, outreach sequences, and follow-up workflows that consistently generate qualified meetings and sales opportunities. ✅ Pipeline Development & Sales Strategy I identify bottlenecks in your sales process and implement structured frameworks (BANT, MEDDIC, SPIN) to increase conversion and close rates. ✅ CRM Optimization & Sales Operations I clean, structure, and optimize CRMs so your team spends more time selling and less time managing admin work — with full pipeline visibility. ✅ Sales Automation & Workflow Optimization I build automated systems for follow-ups, lead routing, and outreach sequences using modern tools like Apollo, n8n, and AI-assisted workflows. WHY WORK WITH ME Most sales problems are not effort problems — they are system problems. I help you build the structure, discipline, and execution systems that turn inconsistent sales activity into predictable revenue growth. LET’S GET STARTED Send me a message with: • Your target market (who you sell to) • Your core offer (what you sell and pricing) • Your 60–90 day pipeline goal I’ll give you a clear breakdown of what’s missing and the fastest path to fixing it. Let’s fix your sales engine and turn it into a predictable revenue system.

  • Lead Generation
  • Sales Management
  • Appointment Setting
  • Sales Strategy
  • Cold Email
  • LinkedIn Lead Generation
  • Revenue Management
  • Business Development
  • Sales Coaching
  • Go-to-Market Strategy
  • Team Management
  • Sales Presentation
  • Contract Negotiation
  • CRM Software
  • High-Ticket Closing
  • Market Research
  • PipelineDeals
Mary D.

Abeokuta, Nigeria

$10/hr
5.0
11 jobs

𝑨𝒓𝒆 𝒚𝒐𝒖 𝒍𝒐𝒐𝒌𝒊𝒏𝒈 𝒇𝒐𝒓 𝒂 𝒈𝒓𝒐𝒘𝒕𝒉-𝒇𝒐𝒄𝒖𝒔𝒆𝒅 Sales Closer | Lead Generation| B2B SDR | Appointment setting |Hourly 𝒕𝒐 𝒔𝒕𝒓𝒆𝒏𝒈𝒕𝒉𝒆𝒏 𝒚𝒐𝒖𝒓 𝒑𝒊𝒑𝒆𝒍𝒊𝒏𝒆 𝒂𝒏𝒅 𝒊𝒏𝒄𝒓𝒆𝒂𝒔𝒆 𝒓𝒆𝒗𝒆𝒏𝒖𝒆? Hi, I'm Mary, a seasoned Sales Closer | Lead Generation | B2B SDR | Appointment setting | Hourly professional with extensive experience helping businesses uncover new opportunities, expand their reach to key decision-makers, and build high-quality sales pipelines. 🟢𝐀𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝐭𝐨 𝐬𝐭𝐚𝐫𝐭 𝐢𝐦𝐦𝐞𝐝𝐢𝐚𝐭𝐞𝐥𝐲 — 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐦𝐞 𝐭𝐨 𝐝𝐢𝐬𝐜𝐮𝐬𝐬 𝕠𝕣 𝕓𝕠𝕠𝕜 𝕒 𝕗𝕣𝕖𝕖 𝕔𝕠𝕟𝕤𝕦𝕝𝕥𝕒𝕥𝕚𝕠𝕟 With over 4+ years of experience in Lead generation, B2B SDR | Appointment Setting, I specialize in high-ticket B2B SDR, Appointment Setting across tech, real estate, SaaS, Tech Startups Companies, E-Commerce Automation & Business Opportunity Companies, Coaching & Consulting Brands, Online Education & E-Learning Platforms, Digital Marketing Agencies, Financial Services & Investment Firms, Health, Wellness & Fitness Brands, Events & Masterminds, Home Improvement & Luxury Services, E-Commerce Automation & Business Opportunity Companies, Beauty/luxury skincare brands, AI & automation agencies 𝐈 𝐡𝐚𝐯𝐞 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥𝐥𝐲 𝐜𝐥𝐨𝐬𝐞𝐝 𝐡𝐢𝐠𝐡-𝐭𝐢𝐜𝐤𝐞𝐭 𝐝𝐞𝐚𝐥𝐬 𝐚𝐧𝐝 𝐠𝐞𝐧𝐞𝐫𝐚𝐭𝐞𝐝 𝐜𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐭 𝐨𝐮𝐭𝐛𝐨𝐮𝐧𝐝 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬 𝐛𝐲 𝐜𝐨𝐦𝐛𝐢𝐧𝐢𝐧𝐠: ✔ Strategic B2B Prospecting ✔ LinkedIn Lead Generation & LinkedIn Outreach ✔ Cold Calling & Telemarketing ✔ Cold Email Outreach & Email Campaign Setup ✔ Lead Qualification & Lead Nurturing ✔ Sales Funnel Optimization ✔CRM & Pipeline Management 𝐼 𝑡𝑟𝑎𝑛𝑠𝑓𝑜𝑟𝑚 𝑐𝑜𝑙𝑑 𝑝𝑟𝑜𝑠𝑝𝑒𝑐𝑡𝑠 𝑖𝑛𝑡𝑜 𝑞𝑢𝑎𝑙𝑖𝑓𝑖𝑒𝑑 𝑠𝑎𝑙𝑒𝑠 𝑐𝑜𝑛𝑣𝑒𝑟𝑠𝑎𝑡𝑖𝑜𝑛𝑠 𝑡ℎ𝑟𝑜𝑢𝑔ℎ 𝑠𝑡𝑟𝑢𝑐𝑡𝑢𝑟𝑒𝑑 𝑜𝑢𝑡𝑟𝑒𝑎𝑐ℎ 𝑠𝑦𝑠𝑡𝑒𝑚𝑠, 𝑣𝑎𝑙𝑢𝑒-𝑏𝑎𝑠𝑒𝑑 𝑠𝑒𝑙𝑙𝑖𝑛𝑔, 𝑎𝑛𝑑 𝑑𝑖𝑠𝑐𝑖𝑝𝑙𝑖𝑛𝑒𝑑 𝑓𝑜𝑙𝑙𝑜𝑤-𝑢𝑝 𝑝𝑟𝑜𝑐𝑒𝑠𝑠𝑒𝑠. 𝐖𝐡𝐚𝐭 𝐈 𝐃𝐞𝐥𝐢𝐯𝐞𝐫 ✔ Targeted & Verified Business Leads ✔ Decision-Maker Contact Research ✔ Cold Email & LinkedIn Outreach Campaigns ✔ Appointment Setting & Calendar Booking ✔ Lead Qualification & Sales Development Representative (SDR) Support ✔ Outbound Sales Execution ✔ High Ticket Sales & Deal Closing ✔ Sales Pipeline Optimization & Performance Tracking 𝐖𝐡𝐲 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞? ✔ Strong background in B2B Sales & Business Development ✔Data-driven Lead Generation strategies ✔Professional Communication & Relationship Management ✔ Proven Sales Conversion improvement ✔ Reliable CRM Management & Structured Follow-Ups ✔ Long-term revenue-focused mindset Clients typically experience increased qualified pipeline, improved lead conversion rates, and stronger outbound sales performance within the first 30–60 days. If you need a dedicated Sales Representative, SDR, or Commission-Based Sales Closer who understands Lead Generation, Cold Outreach, and Revenue Growth Strategy — I’m ready to support your business. Send a message or invite me to discuss how we can build a predictable, scalable sales pipeline for your company. 🟢𝐊𝐞𝐲 𝙨𝙠𝙞𝙡𝙡𝙨 Sales Representative| High Ticket Closing| Lead Generation| B2B Sales| Cold Calling| Email Marketing| LinkedIn Outreach| Data Scraping| Appointment Setting| B2B SDR | Appointment Setter | Lead Generation | B2B Lead Generation | Outbound SDR | Sales Development Representative | SDR Services | Appointment Setting | Lead Gen Specialist | Hourly SDR | Retainer SDR | B2B Appointment Setter | Outbound Prospecting | Cold Email Outreach | Cold Calling | Lead Qualification | Pipeline Building | Sales Pipeline Management | Qualified Appointments | Meeting Booking | Multi Touch Outreach | LinkedIn Prospecting | B2B Prospecting | SDR Hourly | Appointment Setting Hourly | Lead Generation Retainer | Outbound Lead Generation | B2B Sales Development | Sales Development | Appointment Setting Services | Lead Generation Specialist | B2B Outreach | CRM Management | HubSpot SDR | Salesforce SDR | Pipedrive SDR | Weekly Reporting | Performance Tracking | Ideal Customer Profiling | Market Research | Targeted Lead Generation | Qualified Lead Generation | Discovery Call Booking | B2B Sales Support | Remote SDR | Virtual Appointment Setter | Outbound Appointment Setter | Inbound Appointment Setter | SaaS SDR | Agency SDR | Lead Nurturing | Follow Up Sequences | High Quality Leads | Verified Leads | B2B Cold Outreach | SDR Retainer | Appointment Setter Retainer | Lead Generation Hourly | B2B Pipeline Building | Prospecting Specialist | Cold Caller SDR | B2B Appointment Setting | SDR Appointment Setter | Lead Generation and Appointment Setting | B2B SDR Services Hourly Appointment Setter | Retainer Appointment Setter | B2B SDR Hourly | B2B SDR b2b lead gen, lead gen expert, outbound lead generation, prospect list building, sales development rep, b2b prospecting, qualified leads generation, cold outreach services, appointment setter

  • Lead Generation
  • Social Media Lead Generation
  • Digital Marketing
  • Telemarketing
  • Marketing
  • LinkedIn Lead Generation
  • Prospect List
  • Appointment Setting
  • Sales Funnel
  • Lead Nurturing
  • Warm Leads
  • Cold Call
  • Cold Email
  • B2B Marketing
  • Sales Operations
  • Client Management
  • CRM Automation
  • Sales Lead Lists
  • Sales Call
  • SaaS
Desmond A.

Akure, Nigeria

$3/hr
5.0
3 jobs

🚀 Turning LinkedIn Into a Consistent Lead-Generation Channel LinkedIn often feels like a platform where effort doesn’t always translate into real business conversations. Many professionals stay active, yet struggle to convert visibility into qualified leads or meaningful opportunities. That’s where a more structured and human-centered approach makes the difference. I work with B2B businesses, coaches, consultants, and executives to build LinkedIn systems that encourage genuine conversations, leading naturally to booked calls and long-term clients. With a focus on targeted prospecting and relationship-building, LinkedIn becomes less about posting randomly and more about positioning, engagement, and conversion. I’ve had the opportunity to support professionals in refining their presence and outreach in a way that attracts the right audience and encourages inbound interest, without relying on spammy automation or cold messaging. 🔥 How this translates into results: • B2B Lead Generation through personalized, intent-driven outreach • Profile Optimization that positions you clearly and builds trust at first glance • Content Creation designed to spark engagement and authority • Streamlined Call-Booking Systems that convert interest into meetings If LinkedIn should be doing more for your business than it currently is, this approach tends to shift that quickly. #LinkedInLeadGeneration #B2BLeadGeneration #LinkedInMarketing #SocialSelling #LeadGenerationExpert #LinkedInStrategy #InboundLeads #ClientAcquisition

  • LinkedIn
  • LinkedIn Campaign Manager
  • LinkedIn Lead Generation
  • LinkedIn Development
  • LinkedIn Marketing
  • LinkedIn Profile Creation
  • Digital Marketing
  • Digital Marketing Strategy
  • Marketing
  • Lead Generation
  • Sales Lead Lists
  • Social Media Marketing
  • Social Media Audience Research
  • B2B Marketing
  • Lead Generation Strategy
Chioma O.

Abuja, Nigeria

$8/hr
4.7
7 jobs

Are you searching for a supreme freelancer to be the face of your business - someone who can represent your company with charisma, professionalism and high ability to close mind blowing deals effortlessly for YOU? Hi, I'm Chioma! I'm an accomplished Telemarketing, Hight Ticket Sales Closer and Customer support specialist with over 10years of experience driving revenue and wowing customers across various industries. Starting from Telecommunication, Finance, Network Marketing, Digital Marketing, Branding, Education and more. I've also been at the leadership of numerous businesses, driving success through effective communication, strategic sales excution/closing and most importantly significantly increasing revenue generation. Throughout my career, I've conducted tens of thousands of cold calls, led countless product demos and closed high value deals for businesses of all sizes. My attention to details, professionalism and persuasive communication has distinguished me in my profession. What sets me apart? - My expertise! ✅ Excellent Communication: My fluency in English and innate desire for connecting with clients on a deeper level sets me apart. I'm articulated, confident and skilled at tailoring my communication to meet the needs of each client. ✅ Customer Service/Support: For almost 2 decades i have interfaced with client's physical and virtually. I have mastered the art of customer satisfaction, "Wowing" customers to happily pay for your products and services irrespective of the price and also retaining your customers keeping them "HOOKED" and returning clients. Did I mention, I am excellent in handling any kind of customer, YES! I mean any kind of customer.. ✅ High Closing ability: I pride in my high closing ratio ability, I can convert over 90% of your cold/lukwarm customers into hot, ready-to-pay clients almost immediately, and for the remaining 10%, I will further use my high level follow up skill to get them buy later. My goal is to ensure that every single customer that i get the chance to speak to remains under my influence to either buy now or later, this is what makes me - A MASTER CLOSER. ✅ Telemarketing/cold calling: For over a decade i have done direct marketing and selling to customers over the phone or through the Internet. Either outbound calls, inbound calls, lead generation or sales calls, I can deliver all excellently for you. I have the ability to speak to 80-100 of your customers in a day and go on stronger. Yes! I am that good and i do it happily because i deeply enjoy talking to people daily.. ✅ Problem Solving: I am an outstanding problem solver, I have a natural instinct not to rest until i brainstorm various options and find a solution. I will be happy to share my problem solving stories with you and will be honoured to use this ability to resolve your customers quaries. ✅ Appointment Setting/Scheduling: I Efficiently manage appointments, bookings and calendar coordination to ensure you stay organized and productive. ✅ Copywriting/sales copy: I am naturally gifted with words and can sway your customers into making a buying action through writing. I write excellently to persuade and influence your clients to buy IMMEDIATELY or remain restless until they eventually buy.. ✅ Time Management and Organizational Excellence: I am adept at managing multiple tasks simultaneously and ensuring that deadlines are met, even under high-pressuring situations ✅ Content writing/blog writing: with my excellent writing and research skills, i can write content for your social media post or blogs, all geared towards persuading your clients to take an action, thereby generating quality leads for your business growth. ✅ Data Entry and Management: With my speed and accuracy in typing and also my proficient use of Microsoft Excel, I can enter your data pricicely and timely, ensuring accurate management of your business information and operations. Tools I Use: -Customer Support: Hubspot CRM, Zendesk, Freshdesk, - Project Management: ClickUp, Asana, Monday.com, Trello. - Communication: Slack, Zoom, Google Workspace (Docs, Sheets, Gmail, Calendar). - Appointment Scheduling: Calendly. If you are looking for a highly adaptable, result driven professional who can significantly increase your revenue generation, elevate your business, consistently bring in sales, "Wow" and retain your customers, then Lets Talk. I am very passionate about what i do and always committed to delivering exceptional results. Lets explore how my skills and experience can be the catalyst for your company's growth and success..

  • Outbound Sales
  • Sales
  • Digital Marketing
  • Telemarketing
  • Sales Copywriting
  • Cold Calling
  • Customer Support
  • Data Entry
  • Lead Generation
  • B2C Marketing
  • Telesales
  • Microsoft Excel
  • Microsoft Word
  • Email Marketing
  • Cold Email
Obiefule N.

Lagos, Nigeria

$15/hr
4.3
31 jobs

𝒀𝒐𝒖𝒓 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓𝒔 𝒔𝒊𝒈𝒏𝒆𝒅 𝒖𝒑. 𝑩𝒖𝒕 𝒂𝒓𝒆 𝒕𝒉𝒆𝒚 𝒐𝒏𝒃𝒐𝒂𝒓𝒅𝒆𝒅, 𝒂𝒅𝒐𝒑𝒕𝒆𝒅, 𝒂𝒏𝒅 𝒔𝒕𝒂𝒚𝒊𝒏𝒈? Most SaaS businesses invest heavily in acquiring customers. Very few have the systems, the people, and the mindset to ensure those customers actually succeed with the product and stay long enough to grow. Every missed onboarding milestone, every unresolved ticket, every customer who never fully adopted the platform is revenue quietly walking out the door. That is where I come in. 𝑰 𝒉𝒆𝒍𝒑 𝑩2𝑩 𝒂𝒏𝒅 𝒆𝒏𝒕𝒆𝒓𝒑𝒓𝒊𝒔𝒆 𝑺𝒂𝒂𝑺 𝒄𝒐𝒎𝒑𝒂𝒏𝒊𝒆𝒔 𝒐𝒏𝒃𝒐𝒂𝒓𝒅, 𝒎𝒂𝒏𝒂𝒈𝒆, 𝒂𝒏𝒅 𝒓𝒆𝒕𝒂𝒊𝒏 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓𝒔 𝒘𝒊𝒕𝒉 𝒎𝒆𝒂𝒔𝒖𝒓𝒂𝒃𝒍𝒆 𝒐𝒖𝒕𝒄𝒐𝒎𝒆. I work as the primary point of contact for customer accounts, guiding clients through their full journey from onboarding and implementation through adoption, retention, renewal, and expansion. I do not just manage relationships. I drive results against the metrics that matter most to your business. I have supported customers across logistics, fintech, technology, crypto, blockchain, SaaS, AI, healthcare, and professional services, working cross-functionally with product, sales, operations, and support teams to ensure every client succeeds. 𝐖𝐇𝐀𝐓 𝐘𝐎𝐔𝐑 𝐁𝐔𝐒𝐈𝐍𝐄𝐒𝐒 𝐆𝐄𝐓𝐒: ✅ Customer Onboarding and Implementation Structured onboarding designed to hit 100% of milestones within the first 30 days. New clients get set up, trained, and activated fast with clear documentation, workflow creation, journey mapping, and hands-on adoption support. ✅ Customer Success Management Proactive relationship management built around your customers' goals. I build tailored success plans, monitor customer health, track platform feature adoption, and ensure 90%+ of customers reach their core milestones within the first 90 days. ✅ Retention and Expansion Portfolio management focused on 99.6%+ retention rates and driving net revenue retention through upsell and cross-sell identification. Escalated tickets resolved within 48 hours. CSAT maintained at 90% or above. Accounts do not just stay, they grow. ✅ Customer Advocacy and Reviews I proactively encourage satisfied customers to leave reviews on G2, Google My Business, and other platforms, securing consistent monthly reviews that build brand credibility. I also identify and draft monthly customer case studies to support your marketing team. ✅ Product Feedback and Improvement I serve as the voice of the customer internally. I gather structured, actionable product feedback, identify where customers are struggling, and deliver insights that drive real product improvements. At least 30% of submitted feedback leads to product changes. ✅ Account Management and Stakeholder Communication Enterprise portfolio management, multi-stakeholder coordination, executive business reviews, and long-term relationship building. I bridge acquisition and retention in one seamless process. ✅ Sales Development (SDR) $10M+ in qualified pipeline generated. 30+ C-suite meetings booked in under 4 months. 30% higher close rate than team average. Strategic partnership secured with the 3rd largest crypto company globally. 𝐓𝐇𝐄 𝐏𝐑𝐎𝐎𝐅: The strongest proof of this work is not a number. It is a phone call. This week, customers from a dog food brand reached out about a product they purchased four years ago, because the relationship was built on genuine trust. That is what real customer success looks like. 𝐊𝐄𝐘 𝐑𝐄𝐒𝐔𝐋𝐓𝐒: ✔ $10M+ in qualified pipeline through enterprise relationship management ✔ $300K+ in monthly revenue supported across logistics client retention ✔ 30+ C-suite meetings booked in under 4 months ✔ Strategic partnership with the 3rd largest crypto company globally ✔ 30% higher close rate than team average 𝐓𝐎𝐎𝐋𝐒: HubSpot · Salesforce · Microsoft Dynamics 365 · Apollo· Gainsight · ChurnZero · ClickUp · Asana · Trello · Monday · Notion · Slack · Zoom · Google Workspace · Microsoft 365 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒: Customer Success Fundamentals, Advanced Concepts, Strategic Management, and Career Advancement — CustomerSuccessU 𝐖𝐇𝐘 𝐂𝐋𝐈𝐄𝐍𝐓𝐒 𝐖𝐎𝐑𝐊 𝐖𝐈𝐓𝐇 𝐌𝐄: ✔ Metrics-driven CSM who owns outcomes not just activities ✔ Hits onboarding milestones, CSAT targets, retention rates, and NRR goals ✔ Voice of the customer — bridges clients and product teams with actionable feedback ✔ Drives customer reviews, case studies, and advocacy that support marketing ✔ Proactive problem solver — escalations resolved fast, churn prevented early ✔ Builds the kind of trust that brings customers back years later 𝗘𝘃𝗲𝗿𝘆 𝗱𝗮𝘆 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗮 𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗶𝘀 𝗮 𝗱𝗮𝘆 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝗿𝗲 𝗾𝘂𝗶𝗲𝘁𝗹𝘆 𝗱𝗲𝗰𝗶𝗱𝗶𝗻𝗴 𝘁𝗼 𝗹𝗲𝗮𝘃𝗲. 𝗟𝗲𝘁 𝘂𝘀 𝗰𝗵𝗮𝗻𝗴𝗲 𝘁𝗵𝗮𝘁. 𝗦𝗲𝗻𝗱 𝗺𝗲 𝗮 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗮𝗻𝗱 𝗹𝗲𝘁 𝘂𝘀 𝗴𝗲𝘁 𝘁𝗼 𝘄𝗼𝗿𝗸

  • Customer Retention Strategy
  • Customer Care
  • Customer Retention
  • Customer Acquisition
  • Customer Engagement
  • Customer Experience
  • Customer Experience Management Software
  • Customer Experience Research
  • Customer Relationship Management
  • Customer Satisfaction
  • Customer Service
  • Customer Support
  • Account Management
  • Key Account Management
  • Customer Onboarding
  • New Member Onboarding
  • Product Onboarding
  • SaaS
  • Phone Support
  • Email Support

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