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Technical Project Manager | Agile Project Manager | Scrum Master | SaaS Project Manager | Jira Expert | ClickUp Expert | Notion Setup | Product Operations | Software Delivery | SDLC | Stakeholder Management. If you have to chase your team for updates, something is already broken. I'm Fayima, a Project Manager specializing in web and product delivery for startups and agencies. I own the full delivery cycle, planning, execution, visibility, risk escalation, and release coordination, so your engineering team stays focused, and your stakeholders stay informed. I bring structured Agile execution to teams that need predictable shipping without micromanagement. Here are a few of my recent results: → Managed 10+ web projects simultaneously, delivering 100% on time and within budget → Reduced design-related rework by 30% through structured Figma-to-ticket translation → Cut post-build revisions by 25% via early QA and proactive gap detection → Reduced scope clarification cycles by 20% through tight documentation and structured updates → Improved overall team productivity by 30% through workflow and delivery process upgrades. Here is what I bring to your team: ✅ Project Management and Project Coordination I turn product ideas into scoped timelines, mapped dependencies, and structured execution plans your team can actually commit to. ✅ Sprint and Backlog Management I manage epics, backlog refinement, sprint planning, and delivery tracking so engineering work stays structured, visible, and moving forward. ✅ Project Requirements and Workflow Translation I translate designs and requirements into clear, actionable tasks that reduce rework and help developers build accurately from day one. ✅ Risk and Scope Management I catch drift early, manage change conversations, and escalate risks with full context before they quietly blow your timeline or budget. ✅ Project Timeline and Tracking As part of my project management approach, I track milestones, monitor deadlines, and give you full visibility into progress at every stage, so nothing falls behind without you knowing exactly why. ✅ Stakeholder communication Every week, your leadership gets a clear update covering what shipped, what is next, what is at risk, and what decisions are needed. No chasing required. ✅SOP Documentation I create standard operating procedures, process maps, and clear documentation so your team executes consistently with or without you in the room. Tools I work with: Jira • ClickUp • Asana • Trello • Notion • Figma • GitHub • Slack • Zoom • Google Workspace • Wordpress • CI/CD • Gantt Charts • Sprint Boards • Kanban Views My Area of Expertise Project Management and Project Coordination I turn product ideas into scoped timelines, mapped dependencies, and structured execution plans your team can actually commit to. → Project Planning → Project Coordination → Timeline Management → Dependency Mapping → Resource Planning → Execution Strategy Sprint and Backlog Management I manage epics, backlog refinement, sprint planning, and delivery tracking so engineering work stays structured, visible, and moving forward. → Sprint Planning → Backlog Refinement → Epic Management → Delivery Tracking → Agile Ceremonies → Scrum Coordination Project Requirements and Workflow Translation I translate designs and requirements into clear, actionable tasks that reduce rework and help developers build accurately from day one. → Requirements Gathering → Requirements Documentation → User Story Writing → Workflow Mapping → Design to Ticket Translation → Task Breakdown Project Timeline and Tracking As part of my project management approach, I track milestones, monitor deadlines, and give you full visibility into progress at every stage, so nothing falls behind without you knowing exactly why. → Milestone Tracking → Deadline Management → Progress Reporting → Timeline Visibility → Schedule Management If you are looking for a Project Manager who brings structure to web and product delivery, owns Jira and ClickUp execution, and keeps your product shipping on track without chaos, I would love to support you. Click Invite to Job or send me a quick message, and let us discuss how I can bring structure to your delivery process. Best regards, Fayima

𝐌𝐢𝐬𝐬𝐞𝐝 𝐝𝐞𝐚𝐝𝐥𝐢𝐧𝐞𝐬. 𝐒𝐜𝐚𝐭𝐭𝐞𝐫𝐞𝐝 𝐭𝐨𝐨𝐥𝐬. 𝐀 𝐭𝐞𝐚𝐦 𝐭𝐡𝐚𝐭'𝐬 𝐚𝐥𝐰𝐚𝐲𝐬 𝐩𝐥𝐚𝐲𝐢𝐧𝐠 𝐜𝐚𝐭𝐜𝐡-𝐮𝐩. 𝐓𝐡𝐚𝐭'𝐬 𝐧𝐨𝐭 𝐚 𝐩𝐞𝐨𝐩𝐥𝐞 𝐩𝐫𝐨𝐛𝐥𝐞𝐦, 𝐢𝐭'𝐬 𝐚 𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝐩𝐫𝐨𝐛𝐥𝐞𝐦, 𝐚𝐧𝐝 𝐢𝐭'𝐬 𝐞𝐱𝐚𝐜𝐭𝐥𝐲 𝐰𝐡𝐚𝐭 𝐈 𝐟𝐢𝐱. I'm an Operations Manager and Project Coordinator with a 100% Job Success Score and 10+ years of experience helping founders, CEOs, and growing teams turn chaos into clear, scalable systems. Whether you need hands-on project coordination, day-to-day operations management, reliable Executive Assistant support, or a CRM that finally works the way it should, I step in and own it, no hand-holding required. I don't wait to be told what to do. I assess, prioritize, and execute, then report back with clarity. 24 projects delivered. 2,000+ hours worked. 100% Job Success. Zero chaos tolerated. Here's how I can support you: 🗂 OPERATIONS & PROJECT COORDINATION → End-to-end project management and project coordination across ClickUp, Asana, Mondaycom, Trello, and Notion → Sprint planning, backlog management & iteration reviews (Agile/Scrum) → Task coordination, assignment & deadline tracking across teams → Stakeholder & client communication, including client-facing drafts → Meeting facilitation, notes, decisions & actionable follow-ups → Deliverable tracking & proactive problem-flagging before things slip → Remote team management & contractor coordination → KPI dashboards, executive reporting & real-time visibility → SOP documentation, process design & operations management systems → Risk management, timeline control & resource planning ⚙️ CRM & WORKFLOW AUTOMATION → CRM setup, cleanup & automation, HubSpot, Zoho, Monday CRM, Salesforce & Dubsado → Zapier, Go High Level, Make (Integromat) & n8n, simple to complex multi-step automations → Mondaycom dashboards, boards & automation rules → Asana, ClickUp, Trello & Notion, full workspace setup & optimization → Airtable databases, pipelines & auto-generated reports → AI-enhanced workflows using ChatGPT, Claude & no-code tools → Custom API & webhook integrations → Cross-platform syncing, Google Workspace, Slack, Calendly, Stripe, Mailchimp 🤝 EXECUTIVE ASSISTANT & FOUNDER SUPPORT → Inbox & calendar management, so nothing urgent gets missed → Email drafting & client-facing communication on behalf of founders → CRM upkeep, contacts, deals, notes & follow-ups (HubSpot specialist) → Meeting prep, agendas, background docs & context briefs → Daily priority management, keeping 10+ workstreams visible and moving → Vendor & contractor coordination → Content calendar & publishing coordination → Invoice tracking & light bookkeeping coordination 🔄 HOW I WORK Audit your current workflows, tools & team structure Implement the right project coordination, operations management & automation setup for your needs Build dashboards for real-time visibility & reporting Manage ongoing tasks, deadlines & team accountability as your operations manager Flag & resolve issues before they become problems Iterate, review, refine, and scale what's working 🧰 TOOLS & PLATFORMS ClickUp · Asana · Mondaycom · Trello · Notion · Jira · Airtable · GHL Zapier · Make · n8n · Power Automate HubSpot · Zoho CRM · Salesforce · Dubsado Slack · Google Workspace · Calendly · Outlook ChatGPT · Claude · Stripe · Mailchimp ✅ WHY CLIENTS CHOOSE ME AS THEIR OPERATIONS MANAGER & EXECUTIVE ASSISTANT ✔ Top Rated on Upwork with a 100% Job Success Score ✔ 24 projects delivered on Upwork ✔ 10+ years of operations management, project coordination & executive assistant experience ✔ Works directly with founders, no hand-holding needed ✔ Bridges business goals and day-to-day execution ✔ Fluent in Agile, Scrum & Waterfall project coordination ✔ Strong written & verbal communication, client-facing ready ✔ AI-tool proficient, accelerates delivery ✔ CRM specialist across HubSpot, Zoho, Salesforce & more ✔ Detail-obsessed, deadline-driven, and flexible within Eastern Time hours Calm isn't luck, it's architecture. If you're ready to bring structure, speed, and clarity to your operations, invite me to your job and let's build the systems your business runs on. 🕓I am available for long-term, short-term, hourly, and fixed contracts.

If your business needs you to function, you don't have a business — you have a job you can't quit. I build the systems that give you your business back. I help founders and growing teams build scalable operational systems, manage projects across multiple workstreams, and automate workflows using ClickUp, Asana, Notion, Airtable, Zapier, and Make .com, so founders spend less time in day-to-day operations and more time on high-leverage work. If your business is dealing with scattered processes, missed follow-ups, unclear task ownership, or manual coordination that doesn't scale. I'll design structured, automated systems that create real-time visibility, drive accountability, and keep execution tight. 🔧 What I Do Operations Management & Process Improvement Audit systems to identify bottlenecks and execution gaps. Build scalable SOPs and process documentation that teams actually follow. Manage operations across multiple business units, client relationships, and workstreams with clear ownership, escalation rules, and cross-functional alignment Project Management Setup & Optimization Design ClickUp, Asana, and Notion workspaces from scratch — workspace architecture, custom fields, statuses, dependencies, views, and reusable templates. Build sales-to-delivery pipelines, client project templates, and founder-level dashboards for agencies, e-commerce brands, SaaS teams, and service-based businesses. Workflow Automation & Integration Build automations with Zapier and Make. com across Google Sheets, Notion, Slack, HubSpot, Airtable,. Automate task handoffs, cross-department triggers, and reporting dashboards. Integrate AI tools like Claude and ChatGPT into daily operations to cut repetitive work. Onboarding, Training & Workspace Hygiene Onboard teams using documented systems so training isn't dependent on one person. Run workspace hygiene audits to catch orphaned tasks, missing fields, and broken dependencies. Deliver clear documentation and templates for long-term sustainability. 💡 Why Clients Choose Me ✅ Systems Builder – I build operational systems from scratch — architecture, automations, SOPs, dashboards — not just task lists. ✅ Automation-Driven, AI-Assisted – Tools connected, handoffs automated, AI integrated. Operations run through systems, not manual effort. ✅ Ownership & Follow-Through – I take ownership, follow up without being chased, and flag blockers before they become problems. ✅ Scalable & Tailored – Every setup fits your exact processes and grows with your team. 🧠 Tools & Certifications ClickUp (Certified Expert & Power User) · Asana (Certified Workflow Specialist) · Make .com (Certified) · Notion · Airtable · Monday. com · Zapier · Slack · Google Workspace · Loom · Zoom · Claude · ChatGPT 🎯 Let's Build Systems That Run Without You Whether you need a ClickUp workspace built from scratch, Asana with department-level accountability, Notion as your single source of truth, or automations connecting all your tools — I'll design a system that scales and reduces your involvement in day-to-day operations. 📩 Message me — let's build a smarter way to run your operations. Operations Manager, Project Manager, Virtual Operations Manager, Remote Operations Manager, Business Operations Manager, Fractional COO, Chief of Staff, Operations Integrator, Head of Operations, Operations Coordinator, Executive Assistant, Operations Consultant, Process Improvement Specialist, Workflow Automation, SOP Development, Standard Operating Procedures, Business Process Management, Project Coordination, Remote Team Management, Cross-functional Team Management, ClickUp, ClickUp Expert, Asana, Notion, Airtable, Monday, Make .com, Zapier, Google Workspace, HubSpot, GoHighLevel, Slack, CRM, AI Automation, Claude, ChatGPT, Dashboard Management, KPI Tracking, Performance Reporting, Deliverable Tracking, Task Automation, Workspace Architecture, Onboarding Systems, Team Accountability, Bottleneck Identification, Operational Audit, Operational Efficiency, Business Scaling, Process Documentation, Contractor Coordination, Freelancer Management, Client Communication, Stakeholder Management, Resource Allocation, Agency Operations, E-commerce Operations, DTC Operations, SaaS Operations, Marketing Operations, Content Operations, Systems Architecture, Operational Infrastructure, Project Workflows, Automated Workflow, Change Management, Vendor Management

I help businesses build simple, efficient systems that create clarity around projects, responsibilities, workflows, and day-to-day operations. I work with Trello, Asana, ClickUp, Monday, Notion, Zapier, and other tools to build systems that fit the way your business actually works—not the other way around. As your business grows, managing projects, coordinating teams, and keeping track of processes can become increasingly difficult. Tasks get scattered, teams rely on constant follow-ups, and important processes often exist only in people's heads. That’s where I come in. I help take those operational gaps off your plate by building clean workflows, documenting clear processes, and creating simple systems that keep work moving, even when the founder or another key team member isn't involved in every step. My focus is simple: CLEAN WORKFLOWS. CLEAR PROCESSES. SIMPLE SYSTEMS. I don't believe in building complicated systems that look impressive but nobody uses. I build practical, easy-to-use workflows that fit your business and can scale as you grow. How I Can Help Your Business ✔ Trello Setup & Optimization I build and optimize Trello boards, lists, cards, custom fields, checklists, automations, and workflows for project management, task coordination, and team operations. ✔ Asana Setup & Optimization I set up and optimize Asana projects, tasks, workflows, rules, custom fields, views, and team structures to improve project visibility and accountability. ✔ Project Management & Planning I organize projects from planning through execution by creating clear workflows, timelines, responsibilities, task structures, and follow-up systems. ✔ Workflow & Process Design I design simple, efficient workflows that reduce confusion, eliminate bottlenecks, and keep work moving between team members. ✔ Team & Remote Team Management I create systems that improve communication, accountability, task coordination, and visibility across teams. ✔ Process Documentation & SOP Development I document workflows and processes through clear SOPs, checklists, and guides so important processes don't live only in people's heads. ✔ Process Improvement & Automation I identify inefficient processes and use smarter workflows and tools like Zapier to reduce repetitive manual work and improve how information moves across your business. Tools I Work With Trello | Asana | ClickUp | Monday | Notion | Zapier | Miro | Slack | Google Workspace I don't believe every business needs the same tool. Trello and Asana may be the right fit for one team, while ClickUp, Monday, Notion, or another combination may work better for another. My focus is understanding the workflow first and then building the system around it. What You Get ✔ Better project management and visibility ✔ Clear task coordination and accountability ✔ Organized workflows and processes ✔ Better team collaboration ✔ Documented SOPs and repeatable processes ✔ Reduced manual work and follow-ups ✔ Systems that can scale with your business I Work Best With Startups Small & growing businesses Marketing & creative agencies Coaches & consultants Service-based businesses Founders who need a trusted operations partner If your team is constantly asking “What’s the status?”, “Who is handling this?”, or “What happens next?” I can help you build a system that answers those questions without everything having to go through you.