Hi, I’m Peace,
A highly reliable Virtual Assistant and Operations Support Specialist with 5+ years of experience helping startups, founders, and small teams stay organized, compliant, and efficient.
I specialize in admin operations, billing & subscription management, KYC verification, CRM support, employee onboarding, event logistics, and data processing, delivering fast, accurate, and professional results every time.
What I Can Help You With
Virtual Assistant & Admin Operations
- Calendar management & scheduling
- Email handling, follow-ups & reminders
- Form completion, documentation & digital filing
- Creating quotes, invoices, proposals & reports
- Subscription management (monthly/yearly billing)
- Travel coordination (flight + hotel booking)
- Office supply ordering & vendor coordination
- Admin console tasks (create/delete user accounts, email setup, tool access setup)
Billing, Invoicing & Subscription Management
- Managing monthly/annual billing cycles
- Creating invoices, quotes & renewal reminders
- Tracking failed or canceled subscriptions
- Updating payment records across HubSpot, Stripe, QuickBooks & Cacheflow
- Revenue retention support through proactive follow-ups
- Maintaining clean, accurate CRM data
KYC, Compliance & Document Verification
- Reviewing IDs, utility bills & bank statements
- Customer Due Diligence (CDD) & Enhanced Due Diligence (EDD)
- Fraud checks & risk assessments
- Chain-of-custody documentation
- Compliance reporting & data validation
CRM, Data Entry & Reporting
- HubSpot CRM management (deals, contacts, pipelines)
- CRM updates and data cleanup
- Lead enrichment using Clay (email, website, LinkedIn data)
- Data sourcing, entry & accuracy checks
- Building dashboards & simple reports in HubSpot
Employee Onboarding & HR Admin Support
- Drafting employment contracts in Deel
- Creating company emails & access permissions
- Adding staff to Slack, HubSpot & internal tools
- Setting up productivity tools (ActivTrak, etc.)
- Ensuring smooth onboarding for new hires
Event & Logistics Coordination (US Events & Shows)
- Organizing booth materials: podium, carpet, banners, scanners
- Preparing one-pagers, sales collateral & COI documents
- Coordinating vendor orders for event resources
- Managing travel arrangements for event team
- Ensuring booth setup is complete before show start
Canva & Visual Content Support
- Pitch decks & presentations
- Business documents & reports
- Social media graphics & flyers
Experience That Sets Me Apart
I’ve supported financial tech startups, software companies, recruiters, and remote teams across the US, UK, France, and Africa, consistently maintaining 95%+ client satisfaction by being:
- Reliable
- Detail-oriented
- Process-driven
- Fast and accurate
I thrive in environments that require confidentiality, precision, and consistency.
Tools I Use Daily
Google Workspace • Microsoft • HubSpot • Stripe • QuickBooks • Cacheflow • Clay • Slack • Zoom • Apollo • Canva • ActivTrak • Deel •Navan• Intercom • OTA Platforms
Why Clients Choose Me
I follow instructions EXACTLY
I handle complex operations with ease
I deliver ahead of deadlines
I communicate clearly and professionally
I work well independently without supervision
If you’re looking for a dependable, multi-skilled Virtual Assistant who can follow clear instructions, work with templates, handle repetitive tasks with accuracy, and confidently manage your admin operations, compliance workflow, billing processes, CRM updates, onboarding, logistics, or data tasks, let’s work together.
Data Entry
Invoicing
Calendar Management
Due Diligence
Email Support
Online Chat Support
Canva
Google Workspace
Anti-Money Laundering
Government Reporting Compliance
Event Planning
Customer Onboarding
Research Methods
CRM Software
Office Administration
Abdulgaffar B.
Lagos, Nigeria
$10/hr
5.0
7 jobs
𝑨𝑰 𝑨𝑼𝑻𝑶𝑴𝑨𝑻𝑰𝑶𝑵 𝑬𝑿𝑷𝑬𝑹𝑻 | 𝑮𝑶𝑯𝑰𝑮𝑯𝑳𝑬𝑽𝑬𝑳 | 𝒁𝑨𝑷𝑰𝑬𝑹 | 𝑴𝑨𝑲𝑬 𝑪𝑶𝑴 | 𝑵𝟖𝑵 | 𝑨𝑰𝑹𝑻𝑨𝑩𝑳𝑬 |
"Smart automation isn't luxury, it's the backbone of businesses that scale effortlessly".
ɪ ᴏɴᴄᴇ ᴡᴏʀᴋᴇᴅ ᴡɪᴛʜ ᴀ ꜱᴍᴀʟʟ ᴛᴇᴀᴍ ᴛʜᴀᴛ ᴡᴀꜱ ᴊᴜɢɢʟɪɴɢ ᴛᴀꜱᴋꜱ ᴀᴄʀᴏꜱꜱ ᴇɴᴅʟᴇꜱꜱ ᴛᴏᴏʟꜱ, ꜱʟᴀᴄᴋ ꜰᴏʀ ᴄᴏᴍᴍᴜɴɪᴄᴀᴛɪᴏɴ, ɢᴏᴏɢʟᴇ ꜱʜᴇᴇᴛꜱ ꜰᴏʀ ᴛʀᴀᴄᴋɪɴɢ, ᴀɪʀᴛᴀʙʟᴇ ꜰᴏʀ ᴘʀᴏᴊᴇᴄᴛꜱ, ᴀɴᴅ ᴇᴍᴀɪʟ ꜰᴏʀ ꜰᴏʟʟᴏᴡ-ᴜᴘꜱ.
Every day, they wasted hours searching for updates, re-entering the same data, and double-checking work because nothing was connected.
𝗧𝗲𝗮𝗺 𝗺𝗲𝗺𝗯𝗲𝗿𝘀 𝘄𝗲𝗿𝗲 𝗳𝗿𝘂𝘀𝘁𝗿𝗮𝘁𝗲𝗱, 𝗱𝗲𝗮𝗱𝗹𝗶𝗻𝗲𝘀 𝘀𝗹𝗶𝗽𝗽𝗲𝗱, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝘄𝗮𝘀 𝗮𝘁 𝗮𝗻 𝗮𝗹𝗹-𝘁𝗶𝗺𝗲 𝗹𝗼𝘄. 𝗜 𝘀𝘁𝗲𝗽𝗽𝗲𝗱 𝗶𝗻, 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝘁𝗵𝗲𝗶𝗿 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 𝘄𝗶𝘁𝗵 𝗭𝗮𝗽𝗶𝗲𝗿, 𝗠𝗮𝗸𝗲 𝗰𝗼𝗺, 𝗮𝗻𝗱 𝗻𝟴𝗻, 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗲𝗱 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴 𝗶𝗻𝘁𝗼 𝗼𝗻𝗲 𝘀𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲𝗱 𝘀𝘆𝘀𝘁𝗲𝗺, 𝗮𝗻𝗱 𝗯𝘂𝗶𝗹𝘁 𝗱𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱𝘀 𝗶𝗻 𝗔𝗶𝗿𝘁𝗮𝗯𝗹𝗲.
Suddenly, updates synced automatically, tasks assigned themselves, and the team finally had time to focus on growth, not busywork.
You might be facing the same problem am Here to Help .
❌ Overwhelmed by Make com’s scenarios?
❌ Frustrated with broken Zapier or n8n automations?
❌ Losing leads due to failed CRM integrations?
❌ Confused about how to launch high converting email campaigns?
🔹 I’m Abdulgaffar, an AI & Automation Specialist with expertise in Zapier, Make com, Airtable, n8n, API Integrations, CRM Automation, Business Process Automation, and AI Chatbots powered by ChatGPT.
🔹My mission is to help businesses like yours replace chaos with clarity, saving hours every week and unlocking growth.
🔹 𝗧𝗵𝗶𝗻𝗴𝘀 𝗶 𝘄𝗶𝗹𝗹 𝗛𝗲𝗹𝗽 𝘆𝗼𝘂 𝘄𝗶𝘁𝗵 :
✅CRM & Lead Management Automation – Capture, qualify, and follow up with leads automatically so you never miss opportunities.
✅Email & Marketing Automation – Run personalized, data-driven campaigns that convert on autopilot.
✅Zapier, Make com & n8n Workflows – Automate processes across 1,000+ apps with error-free connections.
✅Airtable & Google Sheets Automation – Build intelligent databases and dashboards that update in real time.
✅AI Chatbots & ChatGPT API Integration – Engage customers 24/7, qualify leads, and reduce support workload.
✅API Integrations & Custom Workflows – Seamlessly connect apps and systems for smooth, automated operations.
✅Business Process Automation – Identify inefficiencies, redesign workflows, and implement scalable automation strategies.
🔹 What You’ll Gain
✅ Save 10–20 hours weekly with automated workflows
✅ Reduce costly errors with streamlined processes
✅ Boost revenue through faster and more consistent lead follow-ups
✅ Cut costs by removing repetitive manual work
✅ Build systems that scale as your business grows
🔹 Why Work With Me?
✅ Proven Results – From small teams to enterprises, I’ve delivered measurable efficiency gains
✅ Wide Expertise – From API integrations & CRMs to AI chatbots & RPA
✅ ROI-Focused – I create automation that drives real business growth, not just convenience
✅ Reliable Partner – Clear communication, fast delivery, and dedicated support.
📩 If your team is drowning in repetitive tasks and disconnected tools, let’s fix that. I’ll help you build workflows that let your business run smoothly, even while you sleep .
Let’s tackle the tech challenges together and turn your growth potential into reality.
KEYSKILLS 🔑
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Automation
Make.com
n8n
Zapier
Claude
API
API Integration
Artificial Intelligence
Python
JavaScript
Node.js
AI Agent Development
Prompt Engineering
LLM Prompt Engineering
Marketing Automation
CRM Automation
Business Process Automation
System Automation
Automated Workflow
Project Workflows
Lydia Obianuju O.
Lagos, Nigeria
$15/hr
4.7
6 jobs
Are you a service provider spending too much time generating invoices or tracking payments? I offer organized, reliable billing support that helps you focus on what matters most: serving your clients.
With over 5 years of experience, I specialize in:
• Preparing and sending accurate invoices
• Tracking payments and sending professional follow-ups
• Communicating with clients while preserving good relationships
• Providing regular status updates so you’re always informed
Let me take care of the numbers while you grow your business. Send me a message to get started today!
Accounts Receivable
Data Entry
Invoicing
Accuracy Verification
Accounting Basics
Payment Processing
Blessing I.
Abuja, Nigeria
$15/hr
5.0
10 jobs
Are you looking for a reliable Medical Virtual Assistant who understands healthcare workflows and values patient-centered service? This is where I come in. I understand that running a healthcare practice involves far more than seeing patients. Behind every appointment is scheduling, documentation, insurance verification, patient communication, and coordination with pharmacies and labs. These tasks are important, but they can quickly become overwhelming. I am a HIPAA-certified Medical Virtual Assistant with practical experience supporting healthcare providers with remote medical office administration, clinical documentation support, Electronic Health Record management, insurance verification, medical billing and coding support, and patient care coordination. The goal is to help healthcare professionals operate efficiently so they can focus on delivering excellent patient care. Here are some of the ways I support healthcare practices: - Patient scheduling and calendar management - Electronic Health Record updates and patient profile management - Clinical documentation support, including SOAP note preparation - Insurance eligibility verification before patient visits - Medical billing and coding support, including CPT and ICD-10 documentation - Telehealth appointment coordination and patient reminders - Pharmacy and laboratory communication - Patient care coordination and follow-up support - Inbox management and secure patient messaging Beyond having technical skills, I bring strong communication, organization, and attention to detail to every role. My background in telehealth and client support allows me to interact with patients professionally and compassionately while keeping healthcare operations organized behind the scenes. I would love the opportunity to discuss how I can support your team and improve workflow efficiency.
Administrative Support
Customer Service
Data Entry
Customer Support
Email Communication
Cold Calling
Providing Information to Callers
Lead Generation
Telemarketing
Sales
Phone Communication
Sales & Marketing
Grace Akpan U.
Abuja, Nigeria
$12/hr
5.0
5 jobs
Dependable and detail-oriented professional with over 2 years of paralegal experience and 5+ years in customer service, medical record retrieval, and virtual assistance. Adept at managing high-volume, time-sensitive documentation with accuracy and efficiency skills essential for supporting fast-paced personal injury practices.
Experienced in working with medical records, billing statements, and case documentation, with a strong understanding of personal injury workflows and litigation support. Proven ability to handle sensitive client interactions with empathy and professionalism, ensuring clear communication between clients, providers, and legal teams.
Recognized for being organized, proactive, and committed to delivering reliable support in demanding legal environments. Brings a client-first approach and thrives in collaborative, mission-driven teams focused on securing the best outcomes for injury victims.
Customer Service
Time Management
Customer Satisfaction
Microsoft Word
Continuing Professional Development
Communication Skills
Problem Resolution
Microsoft Excel
Google Docs
Google Sheets
Virtual Assistance
Personal Injury Law
Information Retrieval
Medical Records
Electronic Medical Record
Charity O.
Port Harcourt, Nigeria
$26/hr
5.0
1 jobs
I don’t just solve problems—I design smarter ways to prevent them. With a strategic mindset and a heart for service, I bridge the gap between customer needs and business goals. From optimizing support processes to driving customer satisfaction and retention, I deliver experiences that build trust, loyalty, and long-term value. Every interaction is an opportunity—and I make each one count.
For over 9 years, I’ve helped customers feel heard, supported, valued and for the past 2+ years, I’ve been leading teams to do the same. With a background in fast-paced environments, I bring a calm, strategic mindset to even the most complex service scenarios. Whether I’m solving problems, coaching staff, or adapting to shifting priorities, my goal is simple: create experiences that customers remember for all the right reasons.
💬 Customer Support & Ticketing Systems
-Zendesk
-Freshdesk
-Help Scout
-Intercom
-Zoho Desk
-Salesforce Service Cloud
🧠 CRM Platforms
-Salesforce
-HubSpot
-Zoho CRM
-Pipedrive
-Microsoft Dynamics 365
🤖 Automation & Workflow
-Zapier
-Slack (with integrations)
-Asana / Trello / Monday.com
-Automation in Zendesk/Freshdesk
📞 Communication Tools
-LiveChat
-Drift
-Zoom / Microsoft Teams
-RingCentral
📝 Knowledge Management
Notion
💡 Customer Experience Optimization
-Analyze customer touchpoints to identify friction and streamline the service journey
-Design and implement service workflows that enhance satisfaction and retention
-Develop and monitor KPIs to track experience performance
🧠 Customer Insights & Feedback Analysis
-Collect and interpret customer feedback to uncover trends and pain points
-Translate insights into actionable strategies that improve service delivery
-Implement feedback loops that drive continuous improvement
🛠️ Process & Systems Improvement
-Audit existing customer service processes for efficiency and scalability
-Recommend and deploy tools (e.g., CRM, ticketing systems) to enhance team productivity
-Standardize best practices across service channels
🗣️ Training & Team Development
-Train support teams in customer-first communication and conflict resolution
-Develop knowledge bases and support scripts to ensure consistent service
-Foster a culture of accountability and empathy
📈 Customer Retention & Loyalty Initiatives
-Collaborate with sales, marketing, and product teams to improve the customer lifecycle
-Design and launch loyalty programs and proactive outreach strategies
-Turn service recovery moments into brand advocacy opportunities
🤝 Strategic Relationship Management
-Act as a key liaison between customers and internal departments
-Build long-term relationships that turn customers into brand champions
-Manage high-value accounts with tailored support strategies
💼 Why Clients Hire Me: Results-Driven, People-Focused
With over 9 years of experience in customer-facing roles and 2+ years in leadership, I’ve consistently delivered measurable results that keep customers loyal and businesses growing. Clients and employers hire me because I bring:
📈 25%+ improvement in customer satisfaction scores through service process enhancements and frontline coaching
⏱️ 30% reduction in average response time by optimizing support workflows and team coordination
💬 95%+ positive feedback from customer interactions due to empathetic communication and fast resolution
🔁 20% boost in customer retention by turning pain points into proactive service moments
👥 Trained and led teams of 10–20+ to exceed performance targets in high-volume environments
⚙️ Improved first contact resolution by 40%, decreasing repeat inquiries and improving customer trust
Customer Onboarding
Customer Relationship Management
Customer Engagement
Customer Retention Strategy
Training
Account Management
Sales
Customer Retention
Know Your Customer
Customer Satisfaction
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