Hire the Best Onboarding Specialists
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Are customers signing up for your SaaS product but failing to fully adopt it? ‎Are you experiencing low engagement, slow onboarding, poor customer retention, or increasing churn? ‎ ‎Many B2B SaaS companies do not struggle because of their product—they struggle because customers fail to realize value quickly enough. Without a structured onboarding process, proactive customer success strategy, and customer engagement framework, users often become inactive, fail to adopt key features, and eventually churn. ‎ ‎That is  where I can help. ‎‎Hi, I am  Omozele, a Customer Success Manager, SaaS Onboarding Specialist, and Customer Success Consultant helping B2B SaaS companies improve customer onboarding, increase product adoption, strengthen customer retention, reduce churn, and create exceptional customer experiences that drive long-term growth. ‎ ‎I specialize in building scalable customer success operations that help businesses turn new customers into engaged, loyal advocates through structured onboarding, customer lifecycle management, customer engagement initiatives, and retention-focused strategies. ‎ ‎ How I Can Support Your Business ‎ ‎✅ Customer onboarding programs that accelerate activation, improve onboarding completion rates, and reduce time-to-value ‎ ‎✅ SaaS onboarding and implementation support that ensures customers successfully adopt your platform ‎ ‎✅ Customer success strategies that improve customer engagement, product adoption, and customer satisfaction ‎ ‎✅ Customer lifecycle management from onboarding through renewals, expansion, and account growth ‎ ‎✅ Customer health score tracking, customer success metrics, and proactive success planning ‎ ‎✅ Customer journey mapping and customer engagement programs that strengthen retention ‎ ‎✅ Churn reduction strategies focused on customer satisfaction, customer loyalty, and long-term customer success ‎ ‎✅ Account management, renewals management, upselling opportunities, and customer expansion initiatives ‎ ‎✅ Customer education, customer enablement, and training programs that increase adoption and user confidence ‎ ‎✅ CRM management, workflow optimization, customer success operations, and process improvement ‎ ‎✅ Customer success playbooks, SOP documentation, and scalable operational systems ‎ ‎✅ Proactive customer communication, follow-ups, escalation management, and issue resolution ‎ ‎My Approach to Customer Success ‎ ‎I believe great customer success starts long before a customer submits a support ticket. ‎ ‎Rather than reacting to problems, I focus on proactive customer success by helping customers achieve quick wins, understand product value, and remain engaged throughout their lifecycle. My approach combines onboarding excellence, customer engagement, customer education, customer health monitoring, and retention planning to create lasting customer relationships. ‎ ‎Whether you are  launching a new SaaS platform, scaling your customer success team, improving customer onboarding, or building a customer retention strategy, I can help create systems that support both customer success and business growth. ‎ ‎ Experience Areas ‎ ‎• SaaS Customer Success ‎ ‎• Customer Onboarding ‎ ‎• Product Adoption ‎ ‎• Customer Retention ‎ ‎• Customer Engagement ‎ ‎• Customer Lifecycle Management ‎ ‎• Customer Success Operations ‎ ‎• Customer Health Scores ‎ ‎• Customer Journey Mapping ‎ ‎• Account Management ‎ ‎• Renewals Management ‎ ‎• Customer Education & Enablement ‎ ‎• Churn Reduction ‎ ‎• Customer Satisfaction ‎ ‎• CRM Management ‎ ‎• Workflow Automation ‎ ‎• Process Documentation ‎ ‎• Customer Support Operations ‎ ‎Tools & Platforms ‎ ‎HubSpot CRM • Salesforce CRM • Zendesk • Intercom • ChurnZero • Mixpanel • ClickUp • Asana • Airtable • Notion • Zapier • Slack • Google Workspace ‎ ‎Why Clients Choose Me ‎ ‎✔ Strong customer success and client relationship management skills ‎ ‎✔ Proven experience supporting onboarding, adoption, retention, and account growth initiatives ‎ ‎✔ Clear, proactive communication with customers and cross-functional teams ‎ ‎✔ Ability to simplify complex processes for non-technical users ‎ ‎✔ Strong documentation, workflow optimization, and operational management skills ‎ ‎✔ Customer-first mindset focused on satisfaction, engagement, adoption, and retention ‎ ‎If you are looking for a Customer Success Manager who can improve customer onboarding, increase product adoption, strengthen customer retention, reduce churn, and build scalable customer success operations, let us connect. ‎ ‎Send me a message today and let's discuss how I can help your customers succeed—and help your business grow. ‎

Every company wants to sell but not every company has the capability to retain a returning customer. I am not here to do one, am here to help you achieve both.

Thank you for visiting my profile. I'm Adlaide, a Global Recruitment Specialist with extensive experience helping companies hire exceptional talent across local and international markets. I partner with startups, scale-ups, SMEs, and growing organizations to deliver permanent recruitment, executive search, offshore recruitment, and end-to-end hiring support. Whether you're hiring one critical employee or building an entire team, I help you recruit faster, improve candidate quality, and reduce the time and effort required to make great hires. How I Can Help • Permanent Recruitment • Executive Search • Offshore Recruitment • Contract Recruitment • High-Volume Recruitment • Recruitment Process Outsourcing (RPO) • Embedded Recruitment Support • Talent Sourcing & Passive Candidate Search • Candidate Screening & Evaluation • Interview Coordination • Recruitment Operations & Process Optimization Global Recruitment Experience I've successfully recruited across: • Africa • North America • Europe • LATAM • Asia • Australia I've worked with both technical and business roles across a variety of industries. Industries • SaaS & Technology • Artificial Intelligence • FinTech • Healthcare • Manufacturing • Renewable Energy • Logistics & Supply Chain • Marketing & Creative • Retail & E-commerce • Professional Services My Recruitment Approach I don't rely on generic keyword searches. Every search is built using structured market research, advanced Boolean search, LinkedIn Recruiter, and targeted sourcing strategies to identify both active and passive candidates who match your technical requirements, experience level, and company culture. Recruitment Expertise • LinkedIn Recruiter • Advanced Boolean Search • Executive Search • Passive Candidate Sourcing • Candidate Screening & Shortlisting • Interview Coordination • Offer Management • Recruitment Process Optimization Recruitment Technology I'm experienced with modern recruitment technology including: • LinkedIn Recruiter • Ashby • Recruitee • n8n • Zapier • Indeed Employer • Google Workspace • Microsoft Office • ClickUp • Jira I also help organizations streamline recruitment through AI-powered candidate evaluation, workflow automation, and efficient hiring processes. If you're looking for a recruitment partner who can source exceptional talent globally, manage hiring from start to finish, and build a structured recruitment process that scales with your business, I'd be delighted to help. Let's build your next great team.

I'm a Customer Support Specialist and onboarding specialist with 4 years of helping SaaS, eCommerce, Education, and Real Estate businesses deliver exceptional customer support, client onboarding, customer success, appointment setting, and CRM management. As an onboarding specialist and customer support specialist, I support businesses through every stage of the customer journey from responding to customer inquiries and qualifying leads to onboarding new clients, increasing sales, managing customer relationships, and providing ongoing support that improves customer satisfaction and retention through email, chat and phone support. Your customers deserve more than quick replies even if it's phone calls, livechat, or email support . Every interaction should build trust, strengthen loyalty, and leave them with confidence that they chose the right business. I don't simply respond to messages or complete administrative tasks. I take ownership. Here's how I can support your business: ✅ Customer Support Specialist (Email, Live Chat & Phone) ✅ Client Onboarding & Customer Success ✅ CRM Management, & Pipeline Maintenance ✅ Appointment Setting, Sales Support & Lead Qualification ✅ Virtual Executive & Administrative Support ✅ Outbound and Inbound Call Handling ✅ Order Processing, Refund Handling & Customer Follow-ups ✅ SOP Creation & knowledge Base Documentation ✅ Excel / Spreadsheet Management & Data Analysis ✅ Calendar & Inbox Management ✅ Project Coordination, Data Entry & Research Over the years, I've consistently maintained a 95%+ Customer Satisfaction (CSAT) while meeting Service Level Agreement (SLAs), First Response Time (FRT), Average Handle Time (AHT), and Ticket Resolution targets through proactive communication, empathy, and problem-solving. I'm comfortable stepping into fast-paced environments and becoming an extension of your team rather than someone who simply waits for instructions. What You'll Gain Working With Me ✔ Customers who feel heard, valued and supported ✔ Prompt communication that reflects your brand professionally ✔ Consistent appointment setting and follow-ups so leads don't slip through the cracks and your calendar stays full. ✔ A smoother client onboarding experience that reduces client drop-off and increases customer success ✔ 10 - 15+ hours reclaimed every week on Administrative tasks and customer support ✔ Creating and improving SOPs and Knowledge Base Documentation for repeatable support processes I understand that every unanswered message, missed follow-up, delayed client onboarding, or poor customer interaction can cost a business trust, referrals, and future revenue. That's why I approach every customer conversation as an opportunity to strengthen your brand, not just resolve an issue. Platforms & Tools I've Worked With: CRM & Customer Support : HubSpot, Salesforce, Zendesk, Freshdesk, Intercom, GoHighLevel, Zoho CRM Operations : ClickUp, Trello, Asana, Notion, Google Workspace, Microsoft Excel Communication : Zoom, Slack Scheduling : Calendly, Acuity, Google Calendar E-commerce : Shopify , Gorgias AI : ChatGPT , Claude,Gemini Whether you need an Onboarding Specialist to reduce client drop-off, an Appointment Setting expert to keep your calendar full, or a Customer Support Specialist handling live chat, email support, and phone calls to be the voice your customers trust every day, I'd love to learn more about your business and show you what it feels like when everything is handled with genuine care." 𝐒𝐞𝐧𝐝 𝐦𝐞 𝐚 𝐝𝐢𝐫𝐞𝐜𝐭 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐨𝐫 𝐢𝐧𝐯𝐢𝐭𝐞 𝐦𝐞 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐣𝐨𝐛 𝐩𝐨𝐬𝐭 to discuss how I can help your business create exceptional customer experiences and contribute to your teams success.

When you’re running a business, every unanswered message, missed follow-up, delayed task, or disorganized process takes time away from the work that actually grows your business. You need someone you can trust to keep things moving without constant supervision. That’s exactly the kind of support I provide. For the past few years, I’ve supported businesses by managing customer communication, handling administrative tasks, keeping CRMs up to date, coordinating schedules, onboarding clients, resolving customer concerns, and making sure day-to-day operations run smoothly. I’ve worked with businesses across different industries, so I understand that every company has its own way of working. My approach is always the same: learn your processes quickly, communicate professionally, and become someone you can rely on. I don’t believe great support is just about answering emails or completing a checklist. It’s about creating a better experience for your customers while making your workload lighter. Whether I’m responding to customer inquiries, organizing your inbox, scheduling appointments, maintaining accurate records, updating your CRM, or supporting your team behind the scenes, I work with accuracy, consistency, and attention to detail because I know every small task contributes to the bigger picture. I’m confident using Google Workspace, Microsoft Office, CRM platforms, help desk software, Slack, Zoom, project management tools, and other virtual assistant systems. I’m a fast learner, comfortable adapting to new tools, and always willing to take ownership of my responsibilities. Here’s how I can support your business: providing virtual and administrative support, managing customer support through email and live chat, assisting with customer success and onboarding, keeping your CRM accurate and up to date, managing inboxes and calendars, scheduling appointments, handling data entry and internet research, organizing files and documentation, and taking care of the day-to-day administrative tasks that help your business stay organized and run efficiently. If you’re looking for someone who communicates well, stays organized, follows through, and genuinely cares about your customers and your business, I’d love to learn more about your team and how I can make your day a little easier.

Customer Success Manager | Account Manager | Customer Onboarding | Customer Retention | Customer Support | HubSpot CRM | SaaS & AI Startups Are you looking for a Customer Success Manager (SaaS) who can reduce churn, improve onboarding activation, and increase product adoption? Or a Customer Support Specialist who can handle inquiries efficiently, improve response times, and deliver a high-quality customer experience? Most SaaS companies face challenges like low product adoption, customer disengagement, onboarding bottlenecks, preventable churn, weak trial-to-paid conversion, limited feedback loops, and low customer lifetime value (LTV), often due to gaps in customer support, account management, and customer retention strategies. That’s where I come in. Hi, I’m Justina. I’m a Customer Success, Support and Onboarding Manager who owns the full post-sales customer experience (CX) from onboarding to renewal. I help SaaS businesses improve retention, strengthen customer relationships, and increase lifetime value through proactive engagement and structured support. I proactively manage customer accounts, identify at-risk customers before they disengage, lead onboarding and product training sessions, and provide customer support via email, live chat, Zoom, and help desk platforms, ensuring customers achieve value quickly and consistently. I also provide Virtual Assistant support for growing startups, handling administrative operations, project coordination, documentation, HubSpot management, process improvement, and workflow automation Results I've Achieved (Customer Success, Support & SaaS Retention Impact) ◆ Increased customer retention by 35% through SaaS Customer Success Management ◆ Improved product adoption by 45% through structured onboarding and activation workflows ◆ Reduced support tickets by 40% through improved Customer Support systems, automation, and SOPs ◆ Improved response time and customer satisfaction through structured Customer Support workflows ◆ Improved trial-to-paid conversion through onboarding optimization and lifecycle engagement ◆ Built scalable Customer Success and Customer Support systems for SaaS and PLG companies ◆ Increased CSAT/NPS through proactive engagement and fast issue resolution Customer Success, Customer Support & Retention Management ◆ Manage full customer lifecycle: onboarding → activation → support → retention → renewal ◆ Run QBRs/EBRs and executive stakeholder communication ◆ Track customer health scores, usage data, NPS, and CSAT ◆ Drive renewals, upsells, and expansion revenue Customer Support Specialist (SaaS) ◆ Manage SaaS customer support using Zendesk, Intercom, and Freshdesk ◆ Handle customer inquiries across email, live chat, and ticketing systems ◆ Resolve issues, troubleshoot problems, and manage escalations ◆ Improve SLA performance, response times, and customer satisfaction ◆ Build self-service knowledge bases and help center documentation Customer Onboarding Specialist ◆ Design onboarding flows that accelerate “aha moment” ◆ Lead product training and customer activation sessions ◆ Improve trial-to-paid conversion rates ◆ Reduce early-stage churn and onboarding drop-off Customer Retention & Churn Reduction ◆ Identify at-risk customers using behavior and usage data ◆ Build churn reduction and engagement strategies ◆ Improve long-term retention and customer engagement ◆ Increase customer lifetime value (LTV) SaaS Account Management & CRM Operations ◆ Manage HubSpot CRM / Salesforce pipelines for Customer Success and Account Management ◆ Automate onboarding and lifecycle communication using Zapier ◆ Build dashboards for retention, churn, and customer health tracking ◆ Support SaaS Account Management and Customer Lifecycle Management to ensure customers are successfully onboarded, retained, and expanded throughout their journey Tools & Platforms (Customer Success, Support & CRM Systems) HubSpot | Salesforce | Intercom | Zendesk | Freshdesk | Mixpanel | ChurnZero | Zapier | Slack | Google Workspace|| Microsoft 365 | Notion | Asana | ClickUp |Trello| Monday dot com | Zoom Why Clients Hire Me ◆ I specialize in SaaS Customer Success, onboarding, and customer support systems ◆ I proactively reduce churn and improve customer experience end-to-end ◆ I combine empathy with structured systems and data-driven execution ◆ I communicate clearly across support channels and customer touchpoints ◆ I focus on measurable outcomes: retention, support quality, adoption, and LTV growth If you’re looking for a Customer Success and Customer Support Specialist (SaaS) who can improve onboarding, increase product adoption, reduce churn, and deliver exceptional customer support experiences, send me a message or invite me to your job. Let’s build a customer experience that drives retention, support excellence, and sustainable growth.