Hire the Best Onboarding Specialists
in Nigeria

Remote teams (Tech and Non-tech) don’t fail because people are bad. They fail because systems are messy. Hiring is scattered. Onboarding is rushed. No one knows who owns what. Tasks live in too many places. There is no clear reporting. No structure. No visibility. That’s where I come in. I help growing tech and non-tech teams build simple, clean HR systems that actually work. Not theory, not corporate HR talk. I mean a real structure that makes daily work easier. Here is what I’ve helped teams do: • Reduced time to hire by 30–40% using structured pipelines • Built hiring and task trackers inside ClickUp and Monday from scratch for tech and sales teams. • Created onboarding workflows that reduced early drop-offs • Designed performance review systems with clear scorecards • Built HR dashboards for founders so they can see what’s happening in real time • Managed remote teams across the US, UK, Africa and Europe I like structure, clean processes and knowing nothing falls through the cracks. If your team feels a little chaotic right now, I can help fix that. What I Actually Do; HR Operations & Systems • Build HR workflows inside HRIS Systems, ClickUp, Monday, Asana or Trello • Create automations to reduce manual follow-ups • Design simple SOPs that people actually follow • Set up dashboards for hiring, performance and team metrics • Clean up messy task systems • Audit your current HR process and fix gaps Recruitment & Hiring Operations; I don’t just send resumes, I build hiring systems. • Write clear job posts • Source candidates • Screen and summarize top applicants • Create structured interview guides • Build evaluation scorecards • Coordinate interviews • Manage offer and onboarding flow Everything organized. Everything tracked. Performance & Team Management; • Create performance review systems • Build KPI dashboards • Track team productivity • Design feedback loops • Improve accountability without micromanaging Tools I Work With; ClickUp Monday Asana Trello Notion Excel Airtable Google Workspace Zoho Recruit Zoho people ADP(WFN & Run) BambooHR Rippling Paychex JazzHR Lever Gusto Workable Greenhouse Slack If you don’t have tools, I can help you choose simple and affordable ones suitable for your team structure. Whom I Work Best With; • Startup founders hiring their first 5 to 50 people • Remote teams that need structure • Tech companies juggling multiple projects • Teams that are tired of messy workflows What Working With Me Feels Like Clear communication. Simple processes. No drama. No confusion. You’ll always know: • What stage hiring is in • What tasks are pending • Where bottlenecks are • What needs fixing If you want someone who thinks in systems, not chaos, let's work together.

Thank you for visiting my profile. I am Adlaide, a senior recruitment specialist with a full career background in human resources, talent sourcing, and end to end hiring delivery. I help growing companies solve one core problem: hiring the right people quickly, accurately, and without operational stress. Clients typically engage me when they are facing challenges such as: • Slow or inconsistent sourcing results • Low candidate quality • Overwhelmed internal teams with no clear hiring process In these situations, I step in to design a clear recruitment strategy, source hard to find talent, and manage the entire hiring lifecycle so founders and managers can stay focused on running the business. Global recruitment experience: • Led hiring across Africa, LATAM, North America, Europe, Asia, and Australia • Sourced both active and passive candidates for startups, SMEs, and scaling teams • Worked across technical and non technical roles Industries I have recruited for include: • Technology and FinTech • Healthcare and Behavioral Health • FMCG and Oil and Gas • Finance and Hospitality • Automotive, Fashion, and Digital Marketing • Events Management and Operations • Agriculture • Education I do not rely on generic searches. Every role is approached with structured research, advanced Boolean logic, and market specific sourcing strategies. Core sourcing expertise: • LinkedIn Recruiter and LinkedIn Sales Navigator • Advanced Boolean search techniques • Identification and engagement of high quality passive candidates • Building clean, well organized talent pipelines • Delivering shortlists aligned with role requirements, compensation, and timelines End to end recruitment support: • Job description development • Resume screening and candidate evaluation • Interview coordination and scheduling • Candidate communication and follow ups • Offer stage support • Onboarding preparation My background as an HR Business Partner allows me to think beyond filling roles and instead align hiring decisions with business goals, team structure, and long term growth. Recruitment operations and automation support: • Recruitment workflow design and optimization • ATS setup and improvement • Automation of resume parsing, candidate evaluation, and pipeline tracking • Reduction of time to hire and manual workload • Improved candidate experience and hiring visibility Tools and systems: • LinkedIn Recruiter • n8n and Zapier • Recruitee and Ashby • Gusto • ClickUp and Jira • Google Workspace and Microsoft Office • DocuSign and Indeed Employer • Structured tracking systems tailored to each client I have worked remotely for years and bring consistent communication, reliability, and a detail focused approach across time zones. If you need a recruiter who can source globally, manage hiring end to end, and build a recruitment process that actually works, I would be glad to support you. My focus is not just filling roles, but helping you build a reliable, scalable hiring system that delivers results. I look forward to working with you.

Are you struggling with customer complaints, low retention rates, poor onboarding experiences, or communication gaps that affect customer satisfaction and business growth? Or perhaps you’re looking for an English tutor who can help students, professionals, or non-native speakers communicate with confidence and clarity. This is where I come in. I am a Customer Support, Customer Success, Retention, and Onboarding Specialist with a strong background in English Education. I hold a Bachelor’s degree in English Education from the University of Nigeria, Nsukka, graduating with Second Class Upper Honors. Over the years, I have developed a passion for helping people feel heard, understood, and supported. Whether I am assisting customers, onboarding new users, resolving concerns, improving retention, or teaching English, my focus remains the same: creating positive experiences through effective communication. Here is how I can help you; As a Customer Support, Customer Success, and Onboarding Specialist, I help businesses deliver exceptional customer experiences through clear communication, problem-solving, and relationship building. I support customers via email, chat, and CRM platforms, ensuring they feel heard, valued, and supported. I am proficient in CRM tools, Hubspot, Zendesk, Freshdesk, Zoho CRM, Intercom and Salesforce. I also bring a strong background in English Education, helping learners improve their communication skills, grammar, writing, and confidence in speaking English. Whether I’m supporting customers or teaching English, I am committed to professionalism, empathy, and delivering results that make a positive impact. Let’s discuss how I can support your business or learning goals.

Your customers aren't leaving because of your product; they're leaving because no one made them feel supported enough to stay. I make sure they stay. I'm a Customer Success Specialist, Customer Onboarding Specialist, and Customer Support Specialist with hands-on experience helping SaaS and e-commerce companies deliver exceptional customer experiences from day one. I specialize in customer onboarding, client onboarding, user activation, product adoption, customer support, account management, customer retention, and proactive customer engagement. Whether I'm helping a new customer get started, resolving a complex support issue, or identifying churn risks, my focus is always on helping customers achieve their goals quickly and confidently. Across every contract I've taken on Upwork, I've maintained a 5-star rating and 100% Job Success Score by treating every customer interaction as an opportunity to build trust, loyalty, and long-term customer value. What I bring to every project: ✓ Customer Onboarding & Client Onboarding ✓ Customer Support (Email, Chat & Ticket-Based) ✓ Product Adoption & User Activation ✓ Customer Retention & Churn Prevention ✓ Customer Experience (CX) Improvement ✓ Escalation Management & Issue Resolution ✓ Customer Satisfaction (CSAT) ✓ Account Management & Relationship Building ✓ Process Documentation & Knowledge Base Creation ✓ Voice of Customer (VoC) & Customer Feedback Analysis I've designed onboarding workflows that reduce friction and accelerate time-to-value, managed customer communications across multiple channels, and built systems that identify customer risks before they become cancellations. I communicate proactively, document thoroughly, and take ownership of the customer experience. Clients don't chase me for updates, I bring the updates to them. Tools & Platforms: HubSpot • Salesforce • Zendesk • Intercom • Gorgias • Gladly • GoHighLevel • Shopify • Amazon Seller Central • ShipStation • Brightpearl If you're looking for a Customer Onboarding Specialist, Customer Support Specialist, or Customer Success Specialist who can help customers get value faster, stay engaged longer, and receive exceptional support, I'd be happy to help. Click invite or send a message now.

Are you looking for a Customer Support and Onboarding Specialist who doesn't just respond to messages but protects your client experience and supports your revenue growth? You're in the right place. With over 4 years of hands-on experience in customer support, appointment setting, telesales, client onboarding, project management and Virtual assistance, I’ve helped businesses improve customer satisfaction, handling administrative tasks that give you time to focus on other Major tasks,increase lead conversion, and retain clients through clear professional communication. I handle inbound and outbound calls, project management, live chat, and email support, consistently maintaining a 95%+ CSAT rating while balancing empathy with results-driven communication. As an Appointment Setter and Cold Calling Specialist, I’m experienced in pipeline management, data entry, providing excellent customer support, increasing customer retention and outbound sales outreach. I know how to engage prospects, qualify leads, convert conversations into booked appointments that fuel business growth and help you save hours by doing those administrative tasks while you focus on the bigger pictures. I also excel as a Client Onboarding Specialist, ensuring smooth onboarding, CRM setup, and ongoing customer success. I’ve supported businesses across eCommerce, Real Estate, Virtual Healthcare, Education (physical schools and e-learning platforms), Airbnb property management, influencer brands, and even provided executive and personal assistance for ADHD entrepreneurs. I don’t just “answer tickets.” I protect your client experience and make sure all your projects are handled swiftly and with care. I’m proficient with HubSpot, Salesforce, Zendesk, Freshdesk, Chatgpt, Shopify and Intercom, as well as scheduling tools like Calendly, Acuity and Google Workspace. In addition, I’m comfortable using project management tools such as Trello, ClickUp, Google sheet, Zoho, Gohighlevel, Microsoft Excel, Asana, and Notion. Whether it's managing tickets, handling of refunds and orders, supporting your sales team, onboarding new hires and clients, or keeping administrative workflows structured, I step in and take ownership. If you need reliable customer support, structured onboarding, consistent appointment setting, data entry specialist and a virtual assistant who understands both service and sales, I’m ready and happy to help. 𝐒𝐞𝐧𝐝 𝐦𝐞 𝐚 𝐝𝐢𝐫𝐞𝐜𝐭 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐨𝐫 𝐢𝐧𝐯𝐢𝐭𝐞 𝐦𝐞 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐣𝐨𝐛 𝐩𝐨𝐬𝐭, and let’s discuss how I can support your business growth

98% candidate retention rate. 6.5-day average time-to-fill. 4 successful placements in 90 days. I’m Rejoice, a results-driven Healthcare & Technical Recruiter who helps organizations secure licensed, high-performing professionals quickly — without compromising quality or compliance. I specialize in filling critical roles such as: • Nurse Practitioners (NPs) • Registered Nurses (RNs) & LPNs • MD/DO & Medical Directors • Dentists • Dental Hygienists • Dental Assistants • Physical Therapists • Civil, Mechanical & Structural Engineers • Licensed Architects & CAD Specialists • Accountants & Financial Professionals What you can expect when working with me: ✔ Fully screened, credential-verified, interview-ready candidates ✔ Reduced hiring timelines ✔ Strong alignment with operational and cultural goals ✔ Clear communication and structured hiring workflows ✔ Lower risk of costly mis-hires My approach combines strategic sourcing, structured interviews, and performance-based candidate evaluation to ensure you only meet professionals who are qualified, licensed, and ready to contribute immediately. If you need dependable talent fast — and want measurable hiring outcomes — I’m ready to help you build a stronger team.