Need a Shopify expert who can build, optimize, and grow your ecommerce business?
I help brands create high-converting Shopify stores through Shopify Website Design, Shopify Development, Shopify SEO, Shopify Dropshipping Setup, Shopify Theme Customization, and Ecommerce Optimization.
My goal is simple: build Shopify stores that not only look professional but also generate sales, improve customer experience, and support long-term business growth.
My Shopify Services:
✔ Shopify Store Design & Redesign
✔ Shopify Store Setup & Configuration
✔ Shopify Website Development
✔ Shopify Theme Customization
✔ Shopify Apps Integration
✔ Shopify Plus Development
✔ Shopify SEO Optimization
✔ Product Listings & Product Descriptions
✔ Shopify Dropshipping Setup
✔ Conversion Rate Optimization (CRO)
✔ Shopify Speed Optimization
✔ Mobile Responsive Design
✔ Payment Gateway & Checkout Setup
✔ Store Migration from WooCommerce, Wix, or other platforms
Ecommerce Operations & Customer Support:
✔ Customer Service & Customer Support
✔ Shopify Customer Support
✔ Email Support
✔ Order Processing & Order Fulfillment
✔ Inventory Management
✔ Product Catalog Management
✔ Administrative Support
✔ Data Entry
✔ Gorgias, Zendesk, Reamaze & Freshdesk
✔ Slack, Gmail & Google Workspace
Marketing & Growth:
✔ Shopify Marketing Strategy
✔ Customer Acquisition Strategy
✔ Retargeting Campaigns
✔ Ecommerce Performance Optimization
✔ Sales Funnel Optimization
✔ Customer Retention Strategies
Technical Skills:
Shopify • Shopify Plus • Shopify Apps • Shopify API • HTML • CSS • JavaScript • Ecommerce Development • Web Design • Product Management
Why Clients Work With Me:
✅ Conversion-focused Shopify solutions
✅ Strong attention to detail
✅ Fast communication and reliable support
✅ Clean, scalable, and user-friendly stores
✅ Customer-first approach
✅ Dedicated to helping businesses increase sales and improve store performance
Whether you're launching a new Shopify store, scaling a dropshipping business, improving SEO, managing customer support, or optimizing ecommerce operations, I'm here to help.
Let's discuss your project and build a Shopify store that delivers measurable results.
Chinecherem A.
Customer Service Agent | Phone | Email | Live Chat | Management
🌺 I currently have one slot open for a new client. I specialise in identifying broken customer support workflows and implementing systems that improve efficiency and customer satisfaction.
Currently available for new long-term clients and support operations roles. Successfully worked with US, Australia, NZ, European and Canadian clients.
I've worked with both startups and established teams where clarity, accountability, and customer trust are essential. My focus goes beyond simply answering tickets.
I take ownership of issues from start to finish, making sure the real customer problem is understood and resolved so nothing falls through the cracks.
Over the years, l've helped clients improve broken processes and implement workflow automations that save time, effort, and valuable resources - customer retention achieved by 60-75%.
Here are my areas of expertise :
✅Shopify
✅ Outlook
✅ Gorgias
✅ Freshdesk
✅ Zendesk
✅ Google spreadsheet
✅ Ali express
✅ Alibaba
✅ Amazon
✅ Reamaze
✅ Trello
✅ Asana
✅ Keap
I work well under minimum supervision, highly trainable, receptive to feedback, and always aim to exceed expectations. My main advantage is I continuously learn every day and always keep myself updated with the changes. I always want long-term relationships with my clients and I value every project that has been given.
I can assure you that I will never let you down in terms of professionalism.
Need someone who can keep customers supported, organized, and moving forward, without needing constant supervision?
I help SaaS companies and growing businesses manage
customer support,
client onboarding,
CRM operations,
and day-to-day customer communication.
I have 600+ hours of customer support experience on Upwork, including a 614-hour engagement supporting a healthcare SaaS company. My work has included resolving support requests, managing user access and updates, coordinating onboarding, maintaining CRM data, and communicating with internal teams.
Here's how I can help:
• Customer support via chat, email, and ticketing systems
• SaaS customer onboarding and user support
• CRM management, cleanup, and data accuracy
• Customer follow-up and pipeline management
• Ticket management and issue resolution
• Client communication and account support
• CRM workflow and email automation support
• Administrative and operations support
Tools I work with:
Zendesk | Intercom | HubSpot | Salesforce | GoHighLevel | Slack | ClickUp | Asana | Trello | Gmail | Outlook | Excel
Why clients choose me:
✓ 100% Job Success Score
✓ Top Rated freelancer
✓ 600+ hours of Upwork experience
✓ 5-star client feedback across recent projects
✓ Experience supporting SaaS and healthcare technology teams
✓ Strong communication, organization, and attention to detail
I don't just answer tickets. I look for ways to make customer support and internal workflows more organized, responsive, and efficient.
If you're looking for a reliable Customer Success or SaaS Support Specialist who can also handle CRM and onboarding operations,
Send me an invite or message me about your current workflow.
I partner with clients in Small, Medium and Large Scale Businesses (e-commerce, Coaching, SaaS, start-up's Agencies, Etc.) to save 5-15+hours every week by Exploring the use of Artificial Intelligence and Specialized Automation systems tailored to your Specific Expectations.
When your time and Resources are being drained by manual tasks then you seriously need an Automated System that handles it even while you sleep or when you are busy with other things.
A simple Make .com or N8N or Zappier Task Automation Setup can eliminate errors, optimize Workflows, and keep your business running 24/7 with Business Process Automation even while you Sleep.
Here's what I've automated for others using Make .com, Zapier, n8n, and more:
⚙️Lead generation and nurturing: Seamless flows from Google Sheets to CRM, with email/SMS sequences and API Integration.
⚙️E-commerce ops: Order processing, inventory sync, and fulfillment automation.
⚙️Marketing workflows: Social media scheduling, ad performance reporting, and content distribution via Marketing Automation.
⚙️Customer support: Ticketing systems, automated follow-ups, and data syncing across 50+ apps.
⚙️AI agents that qualify leads, generate content, or handle support (AI Agent Development, AI Bot, AI Chatbot).
⚙️Custom integrations: Using webhooks, iterators, routers, and complex logic for AI Workflow Automation.
⚙️Seamless integrations with Google Workspace, claude ai, Slack, CRMs, Airtable, elevenlabs , ai voice overs, text-speech, OpenAI/ChatGPT, webhooks, and APIs - plus error-proof scenarios with routers, iterators, notifications, and full documentation.
Tools I master as an Automation Expert:
✅Zapier (multi-step Zaps, premium apps, advanced triggers)
✅Make .com (scenarios with iterators, routers, and error handling)
✅n8n (self-hosted workflows, custom nodes, complex integrations)
✅Airtable, Notion, Google Workspace + APIs for that extra punch.
✅GoHighLevel
✅Claude AI, Grok AI, Chatgpt, YouTube marketing automation.
Whether you're starting from scratch, fixing broken workflows, or scaling existing ones, I'll deliver clean, reliable, and maintainable No-Code Automation and AI Workflow Automation solutions tailored to your exact needs.
Curious how custom Make .com workflows, Zapier setups, n8n automations, and AI agents could transform your business and eliminate repetitive tasks?
Kindly reply with your major challenges so I can give you free recommendations to get the ball rolling. Let me know if it makes sense for us to have a quick call to discuss what you need and whether I can help.
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