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𝑬𝒎𝒑𝒐𝒘𝒆𝒓𝒊𝒏𝒈 𝑽𝒊𝒔𝒊𝒐𝒏𝒂𝒓𝒊𝒆𝒔 𝒕𝒐 𝑺𝒕𝒂𝒚 𝑺𝒉𝒂𝒓𝒑, 𝑺𝒕𝒓𝒖𝒄𝒕𝒖𝒓𝒆𝒅, 𝒂𝒏𝒅 𝑺𝒆𝒊𝒛𝒆 𝑬𝒗𝒆𝒓𝒚 𝑶𝒑𝒑𝒐𝒓𝒕𝒖𝒏𝒊𝒕𝒚 Are you a dynamic professional balancing 𝘀𝗵𝗶𝗳𝘁𝗶𝗻𝗴 𝘀𝗰𝗵𝗲𝗱𝘂𝗹𝗲𝘀, 𝗺𝗲𝗲𝘁𝗶𝗻𝗴𝘀, 𝗲𝘃𝗲𝗻𝘁𝘀, and 𝗮𝗱𝗺𝗶𝗻 𝗱𝗲𝗺𝗮𝗻𝗱𝘀? I’m here to lift that weight off your shoulders. I provide tailored support in 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐚𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞, 𝐞𝐯𝐞𝐧𝐭 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, 𝐯𝐢𝐫𝐭𝐮𝐚𝐥 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, and 𝐦𝐨𝐝𝐞𝐫𝐚𝐭𝐢𝐨𝐧, keeping all your moving parts aligned so you can focus on scaling your vision and growing your success. 👩‍💻 𝑾𝒉𝒂𝒕 𝑰 𝑩𝒓𝒊𝒏𝒈 𝒕𝒐 𝒀𝒐𝒖𝒓 𝑻𝒂𝒃𝒍𝒆 ✅ Executive & Administrative Assistance: Organizing your calendar, managing correspondence, scheduling meetings, planning travels, making sure you’re always ahead and prepared. ✅ Event Planning & Management: Whether it’s an in-person retreat or an online summit, I handle logistics, guest lists, vendor coordination, and event flow, ensuring impactful, stress-free experiences. ✅ Virtual Assistance: Providing ongoing support with daily tasks, project oversight, technical assistance, and operational management to keep your business flowing smoothly. ✅ Moderation Services: Professional hosting for live and virtual events, ensuring clear communication, audience engagement, and smooth execution from start to finish. ✅ Client Relations & Communications: Representing your brand with professionalism, handling client communications, follow-ups, and relationship management to leave a lasting impression. 𝑷𝒍𝒂𝒕𝒇𝒐𝒓𝒎𝒔 & 𝑻𝒐𝒐𝒍𝒔 𝑰 𝑴𝒂𝒔𝒕𝒆𝒓: ❇️ Project Management: Trello, Asana, ClickUp, Notion ❇️ Communication: Zoom, Slack, Google Workspace, Microsoft Teams ❇️ Event Platforms: Eventbrite, Hopin, Zoom Events ❇️ Administration: Google Calendar, Outlook, DocuSign, Dropbox ❇️ Content & Engagement: Canva, CapCut, Mailchimp 🙏 𝑴𝒚 𝑪𝒐𝒎𝒎𝒊𝒕𝒎𝒆𝒏𝒕 𝒕𝒐 𝒀𝒐𝒖: 📌 Responsiveness: I guarantee swift replies during working hours, no waiting more than 10 minutes. 📌 Flexibility: I adjust to your time zone and schedule, making your life easier. 📌 Professionalism: Every client interaction, email, or call reflects your brand’s standard of excellence. 📌 Reliability: I anticipate your needs, handle the details, and allow you to work without worry. 𝑨 𝑸𝒖𝒊𝒄𝒌 𝑳𝒐𝒐𝒌 𝒂𝒕 𝑴𝒚 𝑬𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆: ✅ Coordinating corporate events, online summits, and executive retreats. ✅ Providing daily support to C-Suite executives and entrepreneurs. ✅ Moderating webinars, team meetings, and live events with energy and precision. ✅ Overseeing inbox management, project deadlines, travel planning, and client communications. ✅ Assisting with marketing campaigns and client engagement strategies. 𝙄𝙛 𝙮𝙤𝙪'𝙧𝙚 𝙡𝙤𝙤𝙠𝙞𝙣𝙜 𝙛𝙤𝙧 𝙖 𝙑𝙞𝙧𝙩𝙪𝙖𝙡 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙩, 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙩, 𝙀𝙫𝙚𝙣𝙩 𝙈𝙖𝙣𝙖𝙜𝙚𝙧, 𝙤𝙧 𝙈𝙤𝙙𝙚𝙧𝙖𝙩𝙤𝙧 𝙬𝙝𝙤 𝙖𝙙𝙙𝙨 𝙤𝙧𝙙𝙚𝙧, 𝙫𝙞𝙩𝙖𝙡𝙞𝙩𝙮, 𝙖𝙣𝙙 𝙥𝙤𝙡𝙞𝙨𝙝 𝙩𝙤 𝙮𝙤𝙪𝙧 𝙬𝙤𝙧𝙡𝙙, 𝙡𝙚𝙩'𝙨 𝙘𝙤𝙣𝙣𝙚𝙘𝙩. 𝙔𝙤𝙪𝙧 𝙨𝙪𝙘𝙘𝙚𝙨𝙨 𝙞𝙨 𝙢𝙮 𝙥𝙖𝙨𝙨𝙞𝙤𝙣.

Customer Success Manager | Customer Onboarding | Customer Retention | Customer Support | HubSpot CRM | SaaS & AI Startups Are you looking for a Customer Success Manager (SaaS) who can reduce churn, improve onboarding activation, and increase product adoption? Or a Customer Support Specialist who can handle inquiries efficiently, improve response times, and deliver a high-quality customer experience? Most SaaS companies face challenges like low product adoption, customer disengagement, onboarding bottlenecks, preventable churn, weak trial-to-paid conversion, limited feedback loops, and low customer lifetime value (LTV), often due to gaps in customer support, account management, and customer retention strategies. That’s where I come in. Hi, I’m Justina. I’m a Customer Success, Support and Onboarding Manager who owns the full post-sales customer experience (CX) from onboarding to renewal. I help SaaS businesses improve retention, strengthen customer relationships, and increase lifetime value through proactive engagement and structured support. I proactively manage customer accounts, identify at-risk customers before they disengage, lead onboarding and product training sessions, and provide customer support via email, live chat, Zoom, and help desk platforms, ensuring customers achieve value quickly and consistently. I also provide Virtual Assistant support for growing startups, handling administrative operations, project coordination, documentation, HubSpot management, process improvement, and workflow automation Results I've Achieved (Customer Success, Support & SaaS Retention Impact) ◆ Increased customer retention by 35% through SaaS Customer Success Management ◆ Improved product adoption by 45% through structured onboarding and activation workflows ◆ Reduced support tickets by 40% through improved Customer Support systems, automation, and SOPs ◆ Improved response time and customer satisfaction through structured Customer Support workflows ◆ Improved trial-to-paid conversion through onboarding optimization and lifecycle engagement ◆ Built scalable Customer Success and Customer Support systems for SaaS and PLG companies ◆ Increased CSAT/NPS through proactive engagement and fast issue resolution Customer Success, Customer Support & Retention Management ◆ Manage full customer lifecycle: onboarding → activation → support → retention → renewal ◆ Run QBRs/EBRs and executive stakeholder communication ◆ Track customer health scores, usage data, NPS, and CSAT ◆ Drive renewals, upsells, and expansion revenue Customer Support Specialist (SaaS) ◆ Manage SaaS customer support using Zendesk, Intercom, and Freshdesk ◆ Handle customer inquiries across email, live chat, and ticketing systems ◆ Resolve issues, troubleshoot problems, and manage escalations ◆ Improve SLA performance, response times, and customer satisfaction ◆ Build self-service knowledge bases and help center documentation Customer Onboarding Specialist ◆ Design onboarding flows that accelerate “aha moment” ◆ Lead product training and customer activation sessions ◆ Improve trial-to-paid conversion rates ◆ Reduce early-stage churn and onboarding drop-off Customer Retention & Churn Reduction ◆ Identify at-risk customers using behavior and usage data ◆ Build churn reduction and engagement strategies ◆ Improve long-term retention and customer engagement ◆ Increase customer lifetime value (LTV) SaaS Account Management & CRM Operations ◆ Manage HubSpot CRM / Salesforce pipelines for Customer Success and Account Management ◆ Automate onboarding and lifecycle communication using Zapier ◆ Build dashboards for retention, churn, and customer health tracking ◆ Support SaaS Account Management and Customer Lifecycle Management to ensure customers are successfully onboarded, retained, and expanded throughout their journey Tools & Platforms (Customer Success, Support & CRM Systems) HubSpot | Salesforce | Intercom | Zendesk | Freshdesk | Mixpanel | ChurnZero | Zapier | Slack | Google Workspace|| Microsoft 365 | Notion | Asana | ClickUp |Trello| Monday dot com | Zoom Why Clients Hire Me ◆ I specialize in SaaS Customer Success, onboarding, and customer support systems ◆ I proactively reduce churn and improve customer experience end-to-end ◆ I combine empathy with structured systems and data-driven execution ◆ I communicate clearly across support channels and customer touchpoints ◆ I focus on measurable outcomes: retention, support quality, adoption, and LTV growth If you’re looking for a Customer Success and Customer Support Specialist (SaaS) who can improve onboarding, increase product adoption, reduce churn, and deliver exceptional customer support experiences, send me a message or invite me to your job. Let’s build a customer experience that drives retention, support excellence, and sustainable growth.

You’re not struggling because you lack ambition. You’re struggling because ambition without structure is just beautiful chaos. Executive Assistant | Executive Virtual Assistant | Personal Assistant | Administrative Support | Virtual Assistance | Email Communication | Scheduling | Data Entry | Accountability Partner | ADHD Support | Body Doubling Your calendar is full but priorities aren’t clear. Your inbox is loud but the important things are buried. You know exactly what needs to happen, and somehow, it still doesn’t. That’s not a discipline problem. That’s not laziness. 👉 That’s a structure problem, and that’s exactly what I fix. I’m Mercy, an Executive Assistant and Executive Virtual Assistant supporting founders, CEOs, and neurodivergent professionals who need more than task management. They need a Personal Assistant and Accountability Partner who anticipates, executes, and never lets details fall, deadlines slide, or priorities blur. Here’s what happened when structure met chaos: ▶ One founder came to me with 5,000+ unread emails and a calendar full of overlapping appointments ▶ Within weeks we hit inbox zero, conflicts were eliminated, and he stopped missing meetings entirely ▶ Inbox backlogs reduced by 40 to 60 percent within the first two weeks ▶ Scheduling conflicts cut by 30 percent or more through proactive calendar management ▶ 5 to 10 hours reclaimed weekly so executives focus on high-impact work only ▶ CRM records cleaned and maintained with zero data loss across multiple platforms ▶ Daily follow-through improved with zero micromanagement required That’s not magic. That’s structure and execution, and it’s exactly what I bring to every executive and business owner I support. What I handle as your Executive Virtual Assistant: ▶ Inbox and email management that protects your attention, not just your schedule, using Gmail, Outlook, and Google Workspace ▶ Calendar management and scheduling using Google Calendar and Calendly, creating focus, not just availability ▶ Task and project coordination using ClickUp, Asana, Trello, and Monday so deadlines are met without you chasing ▶ CRM management using HubSpot, Zoho, and GoHighLevel, keeping records clean, current, and reliable ▶ SOP documentation, file management, workflow organization, and personal administration handled cleanly behind the scenes ▶ Research, data entry, travel planning, and general administrative support managed with accuracy and discretion ▶ Notion, Google Workspace, and Microsoft Office systems organized and maintained so operations run smoothly Where I go further than most Executive Assistants: I’m also an ADHD-informed Accountability Partner for founders, executives, and high-performing professionals who carry high cognitive load, struggle with follow-through, or identify as neurodivergent. Most Virtual Assistants manage tasks. I manage execution. ▶ Body doubling sessions to help you start, focus, and follow through ▶ Weekly accountability check-ins to keep momentum consistent ▶ ADHD-friendly systems and personal administration support that reduce overwhelm and decision fatigue ▶ Breaking big goals into clear daily execution steps so nothing stalls If you are a founder or executive who knows what needs to happen but can’t make it stick, that’s exactly where I come in as your Executive Virtual Assistant and Accountability Partner. I don’t just help you plan. I help you execute. You’ll work best with me if you’re: ▶ A founder or CEO who needs reliable Executive Support and Administrative Support without micromanaging ▶ An executive or high-performing professional who needs tough love accountability and consistent encouragement in equal measure ▶ A neurodivergent professional or business owner with ADHD who needs a thinking partner and Personal Assistant, not just a task manager ▶ Someone who has outgrown reactive Virtual Assistance and needs an Executive Assistant who is three steps ahead at all times What working with me actually looks like: ▶ Inbox zero achieved and maintained through structured email communication and inbox management systems ▶ Conflict-free scheduling and calendar management that protects your most important work ▶ Clean CRM records, organized workflows, and reliable operations support running in the background ▶ Data entry, research, travel planning, and documentation handled without you lifting a finger ▶ A calm, consistent Executive Virtual Assistant and Accountability Partner who reduces your mental load every single day Less overwhelm. Less mental noise. Less unfinished work on your list. 👉 If this is what you need, send me a MESSAGE or INVITE ME to your job. Let’s get started.

Hello there, My Name is Frances and I am a Behavioral and Communication Specialist with hands on experience supporting individuals with speech delays, communication issues and behavioral needs while using structured, goal-oriented intervention aligned with IEP structured frameworks, IEP-aligned intervention, including goal development, progress tracking, and parent collaboration. I work with ABA clinics, therapists, and special education providers to deliver structured, child-focused support aligned with IEP frameworks while helping improve communication, behavior, and overall developmental outcomes. Here’s how I can support your team: • I can assist with IEP goal development and documentation. •Support behavior tracking and ABA data collection •Write clear session notes and progress reports •Provide parent communication and support •Assist with intake, onboarding, and client coordination •Assiat with writing IEP goals and tracking students progress. •Coordinate Therapy notes MY CORE SERVICES INCLUDES; •ABA Data Entry & Behavior Tracking •IEP Support & Documentation •Session Notes & Progress Reports •Advanced Services (Premium positioning) •Parent Communication & Coaching Support •Intake Coordination for ABA / Therapy Clinics •Child Behavior Support (Remote Assistance) My background in speech and behavioral therapy allows me to understand not just the tasks but the child behind the data. I bring empathy, structure, and professionalism into every interaction. I’m especially passionate about supporting neurodiverse children and helping teams deliver consistent, high-quality care. If you’re looking for someone who understands both behavior and communication, and can support your program remotely with precision and care, then I’d most definitely love to work with you.

Most customers don’t actually leave because of one bad experience. They leave because small frustrations keep repeating, delayed responses, unclear updates, unresolved issues, poor communication, or simply feeling ignored during the process. That’s why I approach customer support as more than just answering messages. I focus on understanding what’s actually causing the frustration, resolving issues clearly, and making sure customers feel informed throughout the process instead of being left confused or uncertain. I work across both customer support and technical support environments, including: • E-commerce support • Customer retention workflows • Technical troubleshooting • CRM documentation and ticket handling • Email and chat support • Customer follow-ups and communication I’m experienced with structured support workflows using tools like HubSpot, Notion, Shopify, and CRM systems to manage tickets, document investigations, track customer interactions, and maintain organized communication throughout resolution processes. One thing I value strongly in support environments is clarity, especially during stressful situations. Whether it’s a delayed shipment, a login issue, or a frustrated customer escalation, I believe communication and structured investigation play a huge role in how customers experience a business. Recently, I also created simulated technical support and e-commerce support workflow demonstrations to further showcase how I approach: • investigation • documentation • troubleshooting • customer communication • resolution management So if you’re looking for someone who can communicate professionally, think operationally, learn systems quickly, and handle support interactions with structure and attention to detail, I’d be happy to work with you.

I turn your ideas into cinematic, AI-generated videos that are fast, polished, and built to convert. Powered by Artificial Intelligence, Adobe Premiere Pro, Adobe After Effects, and advanced AI video generators, my videos don’t just look good—they perform. Client Feedback (Social Proof) “Working with Princewill Samuel felt like hiring a full production studio. He transformed a simple brief into a hyper-realistic AI-generated video using tools like Synthesia and advanced post-editing workflows. The quality rivaled high-end video production, and our engagement tripled within days.” What I Do I transform scripts, concepts, and ideas into high-performance AI-generated video content using a hybrid workflow that blends video editing and post-production with Adobe Premiere Pro, Final Cut Pro, and CapCut, graphic design and illustration with Adobe Photoshop, Adobe Illustrator, and Canva, motion graphics and visual effects using Adobe After Effects, color grading, and motion retouching, AI video generation using Sora, HeyGen, Synthesia, InVideo, and Lumen5, and AI audio systems including speech-to-text, voice-over recording, and audio editing. Every project is engineered for engagement, storytelling, and conversion. The Problem Most brands struggle because their videos look generic or off-brand, traditional video production is slow and expensive, and AI-generated videos often feel robotic and unnatural. My Solution I combine generative AI prompt engineering with cinematic video production to create hyper-realistic AI videos, natural AI avatars with accurate lip-sync, high-converting social ads and explainer videos, and consistent visual identity across all content. Why My Videos Perform I don’t just edit videos. I build conversion-driven visual systems using content strategy, market research, and social media marketing optimization across TikTok, Instagram Reels, YouTube Shorts, LinkedIn video, and paid advertising platforms. My work focuses on retention, engagement, and scalable ad creative. Results Campaigns typically achieve 2 to 3 times higher engagement within 30 days. I have produced over 300 AI-generated videos including explainers, promos, social ads, and product demos for clients across the US, UK, and EU in industries such as SaaS, eCommerce, finance, education, real estate, and entertainment. Services AI video generation and editing Video production and post-editing Corporate video and video commercials Explainer videos and social media video content Short-form video including UGC, TikTok, and YouTube Shorts Motion graphics and visual effects AI audio generation and voice synchronization Color grading and cinematic enhancement Tools and Technologies Adobe Premiere Pro, Adobe After Effects, Adobe Photoshop, Adobe Illustrator, Final Cut Pro, CapCut, Canva, Sora, HeyGen, Synthesia, InVideo, Descript, Midjourney AI, Lumen5, Gemini, Meta AI Industries SaaS, eCommerce, corporate, education, real estate, finance, entertainment Imagine having a consistent stream of AI-generated videos, social media content, and ad creatives that are visually compelling, optimized for algorithms, and built to convert. Message me now and I will show you exactly how I can turn your idea into a high-performing AI video. Adobe Premiere Pro Video Editing Adobe Photoshop Video Post-Editing Video Production Adobe After Effects Graphic Design Videography Adobe Illustrator AI-Generated Video Color Grading Video Production Video Editing AI Video Generator Artificial Intelligence Graphic Design AI-Generated Video Artificial Intelligence Adobe Illustrator Graphic Design AI Video Generation Video Production Illustration Video Editing Adobe Premiere Pro Video Post-Editing Video Production Adobe Premiere Pro Video Post-Editing Video Editing Video Production Video Editing Video Production Video Post-Editing Final Cut Pro AI-Generated Video Video Editing AI Video Generation AI Video Generator Adobe Illustrator Adobe After Effects Adobe Premiere Pro Graphic Design Artificial Intelligence Adobe Photoshop AI-Generated Video Corporate Video Video Editing AI Audio Generation social ads linkedin video CapCut Graphic Design Adobe After Effects Video Editing Adobe Photoshop meta ai Gemini image creation AI Video Generation Video Editing AI-Generated Video Video Editing Generative AI Prompt Engineering Visual Effects Video Editing Motion Retouching Audio Editing AI Speech-to-Text Midjourney AI Lumen5 Adobe Premiere Pro Adobe After Effects Adobe After Effects Adobe Premiere Pro Social Media Video Explainer Video AI Video Generation Video Editing Motion Graphics Short-Form Video Content Creation Visual Effects AI-Generated Video Generative AI Prompt Engineering AI Speech-to-Text Artificial Intelligence Adobe Premiere Pro AI-Generated Video AI Video Generation Video Editing Advertising AI ads Video Production AI Video Generation Content Strategy Video Editing Market Research Social Media Marketing YouTube Marketing Synthesia InVideo Descript