Hire the Best MS Office 365 Specialists
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Exchange Online Microsoft Exchange Online related issues Microsoft 365 Administration Office 365 Applications Mailbox Migration Exchange Server Management Windows Server Windows Mac OS Hybrid Configuration Wizard Data Loss prevention Mailflow Mailbox provisioning E-discovery and content search Retention Policy etc. Azure AD Connect Configuration Cloud Technologies Azure Active Directory AD connect services Windows PowerShell Teams Skype for Business Microsoft Teams and Skype for Business Guest access Coexistence mode Audio quality Configuring auto-attendant, call queues SharePoint Online and OneDrive for Business Site creation Site and Folder Permissions External access OneDrive syncs issues and more. Adopt the use of PowerShell to troubleshoot and fix issues with Microsoft 365 services on MS Teams, Exchange Online, SharePoint Online, Azure Active Directory, etc. Troubleshoot and guide clients on issues related to Microsoft Bookings, Microsoft To-Do, Visio.

Microsoft 365 admin who keeps Teams, SharePoint, Exchange Online, and Azure AD running smoothly for 20+ client tenants at once. 5+ years resolving tickets, managing user access, and supporting day-to-day M365 operations for SMEs and enterprises. I handle the ongoing, everyday admin work that keeps a Microsoft 365 environment healthy: user provisioning and offboarding, mailbox and permissions management, SharePoint and Teams configuration, MFA/Conditional Access setup, and 2nd-line ticket resolution. I've been the primary escalation point for 30+ enterprise clients (15,000+ seats combined) and currently manage Microsoft 365 administration across 20+ concurrent tenants on Upwork, so I'm used to juggling multiple environments and getting issues resolved without hand-holding. What I bring to ongoing support work: - Active Directory & Azure AD (Entra ID) administration — user lifecycle, SSO, MFA, RBAC, SSPR, Conditional Access - Microsoft 365 Admin Centre — licensing, distribution lists, shared mailboxes, permissions - Troubleshooting across Teams, SharePoint Online, Exchange Online, OneDrive - Microsoft Copilot, Power Automate, and Viva rollout/adoption support - Knowledge base and SOP documentation, so fixes don't depend on tribal knowledge - PowerShell scripting for repeatable admin tasks I've reduced unauthorised access incidents by an estimated 40% in a past role through tighter Conditional Access and MFA configuration, and consistently resolved tickets 20% below SLA targets while managing 5–8 simultaneous issues a day. Certified: SC-900 (Microsoft Security Fundamentals), CompTIA Network+, CCNA. Currently completing MS-102: Microsoft 365 Administrator. I'm responsive, document what I do, and treat every tenant like it's the only one I manage. If you need someone to own ongoing Microsoft 365 support not just fix one ticket and disappear let's talk.

Microsoft 365 Technical Support Engineer with over three years of experience providing comprehensive technical support to end-users. Solid Infrastructure background, strong understanding of servers, Active Directory, Cloud Identity, Tenant Administration, Hybrid Management, Licensing, Office 365, Exchange, Outlook, MS Teams, Exchange Server and MS Windows Server.

I’m Godswill, a highly skilled Technical Support Engineer with over 3+ years of experience in Technical Support. I have worked with numerous customers and end users around the world (both remotely and on-site). I am highly proficient in addressing technical challenges and troubleshooting issues related to IT Support, Help Desk, Microsoft 365 Support, Application Support, and Customer Technical Support. My goal: ensuring effective resolution of your technical challenges while providing clear, professional, and reliable service. ⭐ 100% Job Success Score 💰 $20K+ earned on Upwork Major Areas of Expertise: ✅ AI Prompt Engineering ✅ Technical Support ✅ Ticket & Incident Management ✅ Technical Escalations ✅ Remote IT Support ✅ Exchange Online ✅ Microsoft Exchange Online related issues ✅ Microsoft 365 Administration ✅ Office 365 Applications ✅ Mailbox Migration ✅ Windows Server ✅ Windows ✅ Mac OS ✅ Data Loss prevention ✅Mailflow issues/email tracing ✅Licensing best practices ✅Mailbox provisioning ✅E-discovery and content search ✅Retention Policy etc. ✅Windows PowerShell ✅Microsoft Teams ✅SharePoint Online and OneDrive for Business ✅OneDrive syncs issues and more.