If your Microsoft 365 tenant is becoming difficult to manage, users are facing email or access issues, or your IT support requests keep piling up, you don’t just need general admin help — you need someone who understands how to keep your cloud environment stable, secure, and running smoothly.
I help businesses, startups, and IT teams manage Microsoft 365 and Google Workspace environments by handling day-to-day administration, troubleshooting support issues, and ensuring users stay productive without technical disruptions.
The result is fewer support escalations, faster issue resolution, improved security, and more time for your business to focus on operations instead of IT headaches.
My name is Dennis, and I am a Microsoft 365 & Google Workspace Support Engineer with several years of experience providing remote IT support, tenant administration, and cloud system troubleshooting across business environments.
I don’t just “fix issues” when they come up — I take ownership of your environment, identify root causes, and ensure your systems are properly configured to prevent recurring problems.
Most clients come to me when:
– Users are having Outlook, Teams, or login issues
– Email delivery or forwarding is not working properly
– Microsoft 365 licenses and users are not well managed
– Google Workspace admin tasks are becoming overwhelming
– Shared mailboxes, permissions, or groups are misconfigured
– IT support tickets are piling up with no clear resolution
I step in, stabilize the environment, and keep everything running efficiently.
📌 Microsoft 365 Administration & Support
I manage and support Microsoft 365 environments to ensure smooth business operations.
– User creation, deletion, and license management
– Exchange Online mailbox setup and troubleshooting
– Outlook configuration and email delivery support
– Teams setup, troubleshooting, and permissions
– OneDrive and SharePoint access management
– Shared mailboxes, aliases, and distribution groups
– MFA setup and security configuration
– Mail flow and forwarding issue resolution
📌 Google Workspace Administration
I help businesses properly configure and maintain Google Workspace environments.
– User and group management
– Gmail routing and email troubleshooting
– Google Drive access and sharing permissions
– Admin console configuration and policy setup
– Domain setup and email authentication (SPF, DKIM, DMARC)
– Security and account recovery support
📌 Helpdesk & Technical Support
I provide fast and reliable remote support for end users and IT teams.
– Tier 1 & Tier 2 support for Microsoft 365 and Google Workspace
– Troubleshooting Outlook, Teams, Gmail, and browser issues
– Password resets and account recovery
– Remote user assistance and onboarding support
– Ticket handling and escalation management
– Clear documentation and issue tracking
Tools & Platforms I Work With
Microsoft 365 Admin Center
Exchange Online
Microsoft Teams
SharePoint & OneDrive
Outlook (Desktop & Web)
Google Workspace Admin Console
Gmail / Google Drive / Calendar
Azure Active Directory (Entra ID)
Remote Support Tools (AnyDesk, TeamViewer)
Service Desk Tools (Zendesk, Freshdesk, Jira Service Management)
Why Clients Work With Me
– Strong Microsoft 365 and Google Workspace expertise
– Fast and structured troubleshooting approach
– Clear communication and reliable updates
– Able to work independently with minimal supervision
– Focused on long-term fixes, not temporary solutions
– Experience supporting real business environments
I work best with businesses that need a dependable IT support specialist who can manage cloud systems, resolve user issues quickly, and keep Microsoft 365 or Google Workspace environments running smoothly without constant escalation.
If you’re looking for someone who can handle your Microsoft 365 or Google Workspace support, reduce IT workload, and keep your systems stable, I’d be happy to support your team.
Office 365
Data Analysis
Customer Support
Computing & Networking
Windows 11 Administration
Cloud Computing
Customer Experience
Windows 10 Administration
Customer Service
Abednego O.
Lagos, Nigeria
$30/hr
4.9
29 jobs
Hi, I am Abednego!
I don’t just resolve IT issues, I keep your business running smoothly, securely, and without disruption.
✅ I am a highly skilled IT Helpdesk Support Specialist with 100% success rate and a proven track record of delivering reliable, fast, and business-focused support. With over 3+ years of experience in enterprise infrastructure and end-user support, I help organisations minimise downtime, improve productivity, and create seamless IT experiences.
✅I am looking for opportunities to use my skills and experience while continuing to learn and grow.
✅I take pride in doing work that actually makes a difference. When your business runs better, that means I have done my job well.
🚀 What I Deliver
✔ End-to-End IT Support (L1–L3) – Fast resolution with minimal disruption
✔ Microsoft 365 Administration – Exchange, Teams, SharePoint, Entra ID
✔ Intune & Endpoint Management – Autopilot, compliance, app deployment
✔ Automation – PowerShell & Power Automate to eliminate repetitive tasks
✔ Security & Compliance – Conditional Access, device security, policy enforcement
✔ AI-Driven IT Support using Copilit – Chatbots & smart workflows to boost efficiency
🚀Certifications;
✔SC-400, MICROSOFT CERTIFIED INFORMATION PROTECTION ASSOCIATE
✔MS-900; MICROSOFT 365 CERTIFIED: FUNDAMENTALS
✔SC-900; MICROSOFT 365 CERTIFIED: SECURITY AND COMPLIANCE FUNDAMENTAL
✔AZ-900; AZURE FUNDAMENTAL
✔MCT, MICROSOFT CERTIFIED TRAINER (MCT)
✔CompTIA, ITF Fundamental (ITF+)
***The rate can be negotiated according to the needs of the company***
Office 365
Business with 10-99 Employees
Microsoft Exchange Server
System Configuration
Technical Support
Tech & IT
Microsoft Exchange Online
System Administration
Email Support
Email Deliverability
Microsoft Windows PowerShell
Microsoft Azure
Microsoft Outlook
IT Management
Customer Satisfaction
Agwu I.
Lagos, Nigeria
$35/hr
5.0
10 jobs
Exchange Online
Microsoft Exchange Online related issues
Microsoft 365 Administration
Office 365 Applications
Mailbox Migration
Exchange Server Management
Windows Server
Windows
Mac OS
Hybrid Configuration Wizard
Data Loss prevention
Mailflow
Mailbox provisioning
E-discovery and content search
Retention Policy etc.
Azure
AD Connect Configuration
Cloud Technologies
Azure Active Directory
AD connect services
Windows PowerShell
Teams
Skype for Business
Microsoft Teams and Skype for Business Guest access
Coexistence mode
Audio quality
Configuring auto-attendant, call queues
SharePoint Online and OneDrive for Business
Site creation
Site and Folder Permissions
External access
OneDrive syncs issues and more.
Adopt the use of PowerShell to troubleshoot and fix issues with Microsoft 365 services on MS Teams, Exchange Online, SharePoint Online, Azure Active Directory, etc.
Troubleshoot and guide clients on issues related to Microsoft Bookings, Microsoft To-Do, Visio.
Office 365
Windows Server
Microsoft Windows PowerShell
Microsoft Active Directory
App Development
Microsoft Exchange Online
Microsoft Outlook
Mobile App
Microsoft Teams
Microsoft SharePoint Administration
Flutter
Android App Development
System Administration
Linux System Administration
Systems Engineering
Kingsley C.
Lagos, Nigeria
$20/hr
5.0
25 jobs
I'm a Cybersecurity Analyst & IT Support Engineer with 5+ years of experience securing and supporting Microsoft 365 environments, with growing expertise in security operations, threat detection, and vulnerability management. I help organizations strengthen their security posture, troubleshoot complex identity and email issues, and stay ahead of emerging threats.
I work flexibly across time zones and am focused on building long-term, mutually rewarding client relationships.
Core expertise:
Microsoft 365 Administration & Exchange Online
Identity & Access Management (Entra ID, AD Connect, Active Directory)
DNS Management & Migrations
Security & Compliance (DLP, Purview, Defender)
Microsoft Teams Administration
Security Operations: SIEM (ELK Stack), IDS/IPS (Suricata), Vulnerability assessment
Certifications:
MS-500 — Microsoft Certified: Security Administrator Associate
MCT — Microsoft Certified Trainer
ISC2 CC — Certified in Cybersecurity
Office 365
Customer Service
Phone Support
Network Security
Online Chat Support
Troubleshooting
Email Support
Microsoft SharePoint Administration
Microsoft Outlook
Windows Server
Zendesk
Microsoft Exchange Online
Office Administration
Cybersecurity Management
Olatunde O.
Lagos, Nigeria
$20/hr
4.3
21 jobs
Broad knowledge in Azure, Office 365 Administration, migrations, Active Directory issues, PowerShell, Linux Server, AWS, Docker/Kubernetes, Exchange issues, ADFS, Outlook client, implementing projects to reduce complexity and improve operations, providing technical assistance, and training to users. I am experienced as IT Support Specialist with a demonstrated history of working in the telecommunications industry, Healthcare/Fitness Centre, etc,.
I am skilled in Network Administration, IT Support, Microsoft Excel, Microsoft Office, Troubleshooting, and Management. Strong support professional with a Bachelor of Science (B.Sc.) focused in Computer Engineering from Olabisi Onabanjo University Nigeria.
Certifications
Microsoft Certified Trainer (MCT)
Microsoft Azure Fundamentals (AZ 900)
Microsoft Azure Administrator Associate (AZ 104)
Microsoft Azure Security Engineer Associate (AZ 500)
Microsoft 365 Identity and services (MS 100)
Microsoft 365 Mobility and Security (MS 101)
Microsoft 365 Security Administrator Associate (MS 500)
Microsoft 365 Security Administrator Expert
Aviatrix Multi-cloud Associate
Office 365
Microsoft Windows
Hardware Troubleshooting
Microsoft Azure
Active Directory Federation Services
Technical Support
Microsoft Outlook
Customer Support
Troubleshooting
Microsoft Exchange Server
Training
Communication Etiquette
Adebayo M.
Lagos, Nigeria
$10/hr
4.9
39 jobs
I'm an IT Support Engineer with 10+ years of experience providing remote IT support, systems administration, Microsoft 365 administration, Google Workspace administration, and cybersecurity solutions for startups, small businesses, and enterprise clients worldwide.
I help businesses secure, manage, troubleshoot, and optimize their IT infrastructure, ensuring users stay productive while systems remain secure, compliant, and reliable.
Core Services
✅IT Support & Help Desk
Windows 10/11
macOS
Microsoft Office & Microsoft 365
Hardware & software troubleshooting
Remote desktop support
Performance optimization
Driver & application issues
Printer configuration
Email troubleshooting
✅Microsoft 365 Administration
Exchange Online
Outlook
Teams
SharePoint Online
OneDrive
Microsoft Entra ID (Azure AD)
Microsoft Intune
User & license management
MFA implementation
Conditional Access
Security policies
Tenant administration
✅Google Workspace Administration
Gmail
Google Drive
Google Admin Console
DNS & MX Records
User management
Email migration
Google Vault
Workspace security
Business email setup
✅System Administration
Active Directory
Windows Server
Group Policy
File sharing
NAS
VPN setup
DNS
DHCP
Remote access
Network troubleshooting
✅Apple & macOS Support
MacBook & iMac support
Apple Business Manager
iCloud
Time Machine
FileVault
Microsoft 365 on Mac
Google Workspace on macOS
Device migration
Data transfer
✅Cybersecurity & Compliance
Endpoint security
Microsoft Defender
BitLocker
FileVault
Multi-Factor Authentication (MFA)
Security hardening
Email security
Malware & ransomware removal
Security assessments
Access management
Compliance best practices
✅Cloud & Migration
Microsoft 365 migration
Google Workspace migration
OneDrive migration
SharePoint migration
Email migration
Data backup
Disaster recovery
✅Remote Support Tools
TeamViewer
AnyDesk
Splashtop
Chrome Remote Desktop
Quick Assist
Zoom
Microsoft Teams
✅Why Clients Hire Me
✔ 10+ years of professional IT experience
✔ 1,000+ students trained in practical IT skills
✔ Remote IT support for clients across multiple countries
✔ Fast troubleshooting and clear communication
✔ Long-term IT support and managed services
✔ Security-focused approach with compliance best practices
Whether you need IT Help Desk, Microsoft 365 Administration, Google Workspace Support, Windows or macOS troubleshooting, Cybersecurity, Cloud Migration, or Ongoing IT Management, I deliver reliable solutions that keep your business secure and running smoothly.
Let's discuss how I can help support and secure your IT environment.
Tech & IT
Desktop & Laptop Support
System Configuration
Windows Administration
Troubleshooting
Technical Support
Helpdesk
Soft Skills Training
macOS
Microsoft Windows
Application Setup & Installation
IT Support
Customer Support
Microsoft Dynamics 365
Online Chat Support
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