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Senior Business Analyst specializing in Fintech, Banking, and Healthcare systems.I help organizations with Audit ready BRDs and PRDs and requirements gathering, regulatory compliance and agile methodology. If you have ever watched a project stall because requirements were vague, stakeholders kept changing the scope, or your development team kept coming back with, what did you mean by this? I translate your business needs into scalable, audit-ready documentation that reduces rework, speeds up delivery, and improves product quality. Who I Support Best Fintech, Banking, and Healthcare organizations that need to: • Design and optimize complex, compliance-driven workflows • Translate regulatory requirements into structured documentation • Build scalable systems and digital solutions • Modernize legacy processes and platforms Services I offer: •Business Analysis & Requirements Gathering I conduct stakeholder interviews, define functional requirements, technical requirements, and non-functional requirements, and deliver BRDs and PRDs your development team can build from without clarification loops. •Agile & Scrum Support I work within Agile and Scrum environments as a Business Analyst and Product Owner supporting sprint planning, backlog grooming, epics, user stories, acceptance criteria, and Definition of Done and Definition of Ready across product and engineering teams using Agile Methodology and MoSCoW Prioritization •BRD, PRD & User Stories Development I create Business Requirements Documents (BRD), Product Requirements Documents (PRD), and Agile user stories with clear acceptance criteria, ensuring alignment between stakeholders and development teams. •Workflow Optimization & Gap Analysis I conduct gap analysis and workflow analysis to identify bottlenecks, inefficiencies, and risks, then redesign processes for scalability and performance. •Process Mapping & Workflow Analysis I design BPMN 2.0 process maps , swimlane diagrams, and As-Is/To-Be workflows analysis that eliminate ambiguity, supports business process improvement and drives digital transformation across teams. •UAT & Stakeholder Management I support User Acceptance Testing (UAT), define test scenarios, and ensure stakeholder alignment throughout the project lifecycle. •System, Data & API Documentation I deliver KYC, AML and HIPAA aligned compliance documentation for regulated Fintech, Banking and Healthcare environments structured to satisfy both internal stakeholders and external regulatory review. Results I Have Achieved: •Reduced requirement clarification cycles by up to 40% • Improve Agile delivery velocity by 30% through precise user stories epics and acceptance criteria aligned to Definition of Done. • Delivered KYC, AML and HIPAA regulatory compliance documentation that passed external audit review in Fintech and Healthcare environments. • Reduced rework and accelerated digital transformation through structured process mapping , gap analysis, and As-Is/To-Be workflow redesign. • Eliminated knowledge gaps through standardized SOPs, requirements traceability matrices, and business process improvement frameworks. Tools & Platforms •Lucidchart •Microsoft Visio •Miro •Confluence •Jira •Notion •ClickUp •Asana •Figma If your project involves Business Analysis, Requirements Gathering, Process Mapping, Digital Transformation, or Regulatory Compliance in Fintech, Banking, or Healthcare. Send me a message or invite me to your project.I respond within 24 hours.

Looking to automate lead generation, sales, and communication using AI and GoHighLevel? I help agencies and businesses scale using Voice AI receptionists, GoHighLevel (GHL) workflow automation, AI chatbots, and CRM/email automation systems built with n8n, Make com (Integromat), Zapier, GoHighLevel, VAPI AI, and Retell AI. I'm a GoHighLevel expert, Voice AI Agent Developer, and marketing automation specialist with hands-on experience building AI calling agents, AI receptionists, missed-call text-back systems, review/reputation automation, CRM setups, and sales funnels that actually convert. 💬 TESTIMONIALS ⭐⭐⭐⭐⭐ "Clear communication, strong automation skills, and excellent delivery. The workflows and AI agent worked perfectly." ⭐⭐⭐⭐⭐ "Very knowledgeable with GoHighLevel, n8n automation, and email automation. Highly recommended." WHAT I DO I design and implement end-to-end automation systems that connect your tools, reduce manual work, and increase revenue from GHL workflows and pipelines to email sequences, SMS follow-up, and voice AI call flows. I work inside GoHighLevel CRM (workflows, pipelines, calendars, forms, surveys, custom fields/values, tags, smart lists, snapshots, SaaS mode, LeadConnector, A2P/10DLC/Twilio setup), plus HubSpot, ActiveCampaign, Klaviyo, Mailchimp, Brevo, Instantly AI, Smartlead, Clay, and Apollo. Clients hire me when they need: ✅ A GHL expert who can build, audit, and fix broken workflows/automations, not just basic setup ✅ Voice AI receptionists (VAPI, Retell ai, ElevenLabs) that qualify leads, handle missed calls, and book appointments ✅ Missed-call text-back, instant lead follow-up, and Facebook/Google lead-form-to-CRM automation ✅ AI-powered chatbots and Conversation AI configured inside GHL or via OpenAI/Claude API ✅ Reliable multi-channel email + SMS nurture sequences, reactivation campaigns, and Google review automation ✅ Clean GHL/ClickFunnels landing pages, websites, and funnels (mobile-responsive, tracking-ready) ✅ n8n / Make com / Zapier workflows connecting GHL to outside tools via API, webhooks, and custom code ✅ Pipeline architecture, tagging strategy, custom values, and reporting dashboards clients can actually use CORE SERVICES ☑️ GoHighLevel setup, workflow & automation build, CRM architecture, snapshots ☑️ Voice AI Agent (VAPI, Retell ai) & AI receptionist / appointment-booking agent ☑️ AI chatbot & Conversation AI configuration inside GHL ☑️ n8n automation & n8n AI agent workflows ☑️ Make com / Zapier automation & webhook integration ☑️ Missed-call text-back, SMS automation, lead routing & distribution ☑️ Email marketing, email sequences, newsletters (Klaviyo, Mailchimp, Brevo, Omnisend, ActiveCampaign) ☑️ CRM setup & CRM automation (GHL, HubSpot, ActiveCampaign, Pipedrive, Zoho) ☑️ Google review / reputation management automation ☑️ Sales funnels, landing pages, GHL websites, ClickFunnels ☑️ API integrations, custom code (HTML/CSS/JS), OpenAI & Claude API workflows ☑️ Client onboarding systems, SOPs, Loom documentation & handoff INDUSTRIES I'VE WORKED WITH Home services (roofing, HVAC, plumbing), real estate, med spas, coaching/consulting, e-commerce, agencies managing multiple sub-accounts/clients. WHY CLIENTS CHOOSE ME ✔️ Automation-First Strategy, I don't just "set things up," I build systems that scale ✔️ Deep GHL Expertise, workflows, triggers, pipelines, snapshots, AI features, not surface-level ✔️ AI + Automation Fluency, voice AI, chatbots, custom AI workflows via API ✔️ Clean Integrations, no broken webhooks, no duplicate tags, documented handoffs ✔️ Fast, Clear Communication, daily updates, proactive fixes, no guesswork My goal is simple: build automation that works, scales, and makes you money, whether that's a single fix or a full fulfillment system for hundreds of clients. 📞 LET'S GET STARTED Message me or invite me to your job. I'll review your current GHL/CRM setup and show you exactly how AI agents, workflow automation, and voice AI can transform your business. Best regards, John GoHighLevel Expert | Voice AI Agent Developer | n8n & Make com Automation Specialist GoHighLevel Automation,GoHighLevel CRM Automation,GoHighLevel Sales Funnel,GoHighLevel Workflow Design,GHL AI Agents,GoHighLevel SaaS Configuration,GoHighLevel Landing Page Design,GoHighLevel Email Marketing,GoHighLevel Email Automation,GoHighLevel Integrations,GoHighLevel Snapshot Creation and Setup,GoHighLevel Membership Setup,GoHighLevel Appointment and Opportunity Management,GoHighLevel Calendar Setup,GoHighLevel Subaccount Setup,GoHighLevel Community Setup,GoHighLevel Store Design,GoHighLevel WordPress Templates in GHL,GoHighLevel Email Campaign Setup,GoHighLevel Email Configuration,GoHighLevel,GoHighLevel Expert,GoHighLevel Funnel,GHL Website,GoHighLevel Automation,GoHighLevel CRM,GHL Sales Funnel,GoHighLevel Landing Page,GoHighLevel Workflow,GoHighLevel SaaS,GoHighLevel Integrations,GoHighLevel Email Marketing,GHL AI Agents,HighLevel

I am a Technical Project Manager and Scrum Master with 7+ years delivering Agile SaaS, AI, and digital projects end-to-end. If your team is hired, your vision exists, but sprints are missed, and delivery keeps stalling, that is not a team problem. That is a delivery structure problem. I fix that. I have managed 20+ projects end-to-end, improving delivery speed by 35% on average through structured Agile frameworks, clear sprint cadences, and stakeholder alignment that removes bottlenecks before they become blockers. Founders and product owners bring me in when plans exist, but nothing is moving. I step in as a delivery partner: structuring backlogs, facilitating sprint planning, aligning stakeholders, and driving predictable execution from kickoff to launch. Right now, I manage delivery across two active builds. A WordPress-based digital product platform with 40+ products across resume, interview, visibility, and career stacks, coordinating designers, developers, and content teams through async workflows. And an AI-driven content platform where I serve as Business Analyst and Scrum Master, writing user stories and managing backlog prioritization for an AI product team. I also apply structured project management systems to marketing teams, operations workflows, and product-based businesses. Before moving fully remote, I coordinated government technology programmes at scale: 10,000+ field personnel across five states, and two cohorts of 1,000+ participants across a national skills empowerment initiative. Large teams, complex logistics, tight accountability. That level of delivery experience does not appear on most Technical Project Manager profiles. WHAT I BRING TO YOUR PROJECT: ✅ Agile Delivery Ownership Sprint planning, backlog grooming, retrospectives, velocity tracking, and delivery forecasting across Scrum and Kanban frameworks. I create environments where milestones are met, and nothing falls through the cracks. ✅ Technical Project Management End-to-end SDLC management from requirements gathering through release. I oversee development timelines, manage scope, coordinate QA, and keep stakeholders informed at every stage. ✅ Product Backlog and Roadmap Management User story creation, acceptance criteria, and feature prioritization using MoSCoW and value-based frameworks. I translate business goals into execution plans that engineering teams can actually deliver. ✅ Business Analysis Requirements documentation, BRD and PRD support, process mapping, gap analysis, and use case development. I define what needs to be built before a single line of code is written. ✅ Stakeholder and Client Management Executive-level reporting, cross-functional alignment, and structured communication plans. I bridge the gap between leadership, clients, and delivery teams so everyone stays on the same page. ✅ WordPress and Digital Product Delivery I manage delivery in WordPress-based product ecosystems, coordinating between designers, developers, and content teams without needing to be walked through the environment. Membership portals, content libraries, course platforms, and multi-stack digital product builds. ✅ Workflow and Process Automation Zapier, Make, and async workflow design that removes manual bottlenecks and creates scalable delivery systems your team can actually operate independently. ✅ SOPs and Documentation Standard operating procedures, onboarding systems, sprint templates, and team playbooks. I document proces TECHNICAL ENVIRONMENTS I MANAGE DELIVERY IN: ✅ Frontend: React, Next.js, Vue, React Native, Flutter, HTML, CSS, JavaScript ✅ Backend: Node.js, REST APIs, Supabase, PostgreSQL, PHP, Laravel ✅ Payments and Integrations: Stripe, Stripe Webhooks, GoHighLevel, third-party API integrations ✅ AI and Automation: LLMs, LangChain, OpenAI, Claude, Zapier, Make, N8N, AI workflow automation ✅ CMS and Digital Platforms: WordPress, Webflow, Bubble, Shopify, HubSpot, ✅ DevOps and Cloud: AWS, Azure, GitHub, GitLab, Linux environments ✅ Version Control and Collaboration: GitHub, GitLab, Figma, Miro TOOLS: Jira · ClickUp · Trello · Asana · Monday · Notion · Confluence · Miro · Zapier · Make · Slack · Discord · Google Workspace · WordPress · Microsoft Dynamics 365 · HubSpot INDUSTRIES: SaaS · Fintech · EdTech · AI Products · Digital Products · E-commerce · Healthcare IT · Web3. Government Technology CERTIFICATIONS (in progress): PSM I (Professional Scrum Master) · MSc Economics If your delivery is stalling, your team needs structure, or your product roadmap needs someone who can own execution from planning to launch, let's talk. I am available for long-term engagements, sprint-based contracts, and fractional project leadership roles. 📩 Send me a message, click on "Hire Me" or "Invite to Job," and let's discuss your delivery challenge.

SaaS startups lose months of engineering time to poor coordination. I'm the Technical PM who eliminates that chaos, so your team ships faster, with fewer rework cycles and clearer priorities. I specialise in Agile delivery for early-stage SaaS teams (seed to Series A). Here's what that looks like: → Sprint planning, backlog grooming, and Agile ceremonies → PRDs, user stories, and acceptance criteria your engineers actually understand → Jira/ClickUp/Notion workspace setup and workflow design → Stakeholder management and release coordination → Risk tracking and delivery reporting" Ideal clients: SaaS founders, CTOs, and product leads who need a reliable Technical PM to own the delivery process end-to-end. Let's discuss your project. I offer a 30-minute free consultation to assess your current workflow and identify the highest-impact improvements.

I am a Certified Business Analyst, Project Manager, and Product Management professional with 6+ years of experience leading end-to-end digital transformation, CRM implementations, and process optimization across tech, retail, and operations-driven environments. I specialize in turning complex business challenges into clear, structured, and scalable solutions. From discovery to deployment, I bridge the gap between business stakeholders and technical teams, ensuring every requirement is understood, documented, and delivered with precision. My expertise spans across Agile delivery, stakeholder management, product lifecycle execution, and business process engineering, with a strong track record of improving operational efficiency by 30–50% through automation, process redesign, and data-driven decision-making. 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐫𝐢𝐧𝐠 𝐭𝐨 𝐘𝐨𝐮𝐫 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 ✔️ End-to-end Project Management (Agile / Scrum / SDLC) ✔️ Business Analysis (BRDs, FRDs, User Stories, Acceptance Criteria) ✔️ Product Management (Roadmapping, Feature Definition, Prioritization) ✔️ Salesforce CRM Implementation & Optimization (Sales & Service Cloud) ✔️ Process Mapping (AS-IS / TO-BE) & Business Process Reengineering ✔️ Stakeholder & Executive Communication (C-level to technical teams) ✔️ Data-driven reporting, dashboards, and performance tracking ✔️ UAT planning, test case development, and release coordination 𝐈𝐦𝐩𝐚𝐜𝐭 𝐈 𝐃𝐞𝐥𝐢𝐯𝐞𝐫 ✔️ Improved operational efficiency by up to 50% through automation and process optimization ✔️ Delivered Salesforce implementations with 100% adoption within 60 days of go-live ✔️ Reduced manual reporting time by over 80% through executive dashboards ✔️ Consistently maintained 100% on-time project delivery across multiple client engagements ✔️ Reduced defect resolution and rework through structured requirement traceability frameworks 𝐇𝐨𝐰 𝐈 𝐖𝐨𝐫𝐤 I combine analytical thinking with strong execution discipline. I ensure clarity at every stage of delivery, translating business goals into actionable requirements, aligning stakeholders, and ensuring teams ship high-quality solutions on time and within scope. 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 𝐈 𝐡𝐚𝐯𝐞 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐞𝐝 ✔️ Zero scope creep across 10+ Salesforce implementations, with every requirement signed off, traced, and delivered ✔️ Reduced manual report preparation from 3 days to under 2 hours weekly through real-time executive dashboards ✔️ Cut 15+ hours per week of manual communication work through automated multi-channel outreach systems ✔️ Built and deployed 10+ SOPs covering client onboarding, scheduling, invoicing, and team communications ✔️ Achieved 100% on-time delivery and 95%+ UAT defect closure across all client engagements ✔️ Improved operational efficiency by 25–30% across multiple organizations through bottleneck analysis and process redesign 𝐓𝐨𝐨𝐥𝐬 JIRA · Confluence ·Figma .DevOps .ClickUp · Asana · Trello · Notion · Airtable · Microsoft 365 · Google Workspace · Miro · Visio · Lucidchart · Zoom · Canva · Salesforce (Sales Cloud, Service Cloud, Flow Builder) ·Email automation platforms If you are building something that matters and you need a reliable, proactive right hand who can think, document, coordinate, and execute, send me a message. I read every one.

I help startups and organizations turn ideas into well-defined, launch-ready digital products. With experience spanning Product Management, Business Analysis, Software Development, and Quality Assurance, I work closely with founders, stakeholders, designers, and engineering teams to transform business requirements into products that deliver measurable value. My background as a former Mobile Engineer, Product Owner, and Product Manager allows me to bridge the gap between business objectives and technical execution. I understand how products are planned, built, tested, and delivered, enabling me to collaborate effectively with technical teams while maintaining focus on user and business outcomes. Over the course of my career, I have: • Managed product development initiatives across SaaS, Fintech, Enterprise, and Government sectors • Led product discovery, requirements gathering, roadmap planning, and delivery execution • Collaborated directly with engineering teams to define system behavior, APIs, workflows, and technical requirements • Conducted User Acceptance Testing (UAT), Quality Assurance testing, and product validation • Coordinated stakeholder engagement, product demos, and feedback sessions to drive continuous product improvement • Contributed to the development and launch of mobile and web-based solutions serving real-world users Services I Offer ✅ Product Strategy & Discovery ✅ Product Requirements Documents (PRDs) ✅ User Stories & Acceptance Criteria ✅ Product Roadmaps ✅ Business Analysis & Requirements Gathering ✅ Jira Setup & Agile Project Management ✅ Sprint Planning & Backlog Management ✅ Stakeholder Management ✅ User Acceptance Testing (UAT) ✅ Quality Assurance Planning ✅ Technical Documentation ✅ API & System Flow Documentation ✅ MVP Planning & Validation ✅ AI-Assisted Product Delivery Tools & Platforms • Jira • Figma • Postman • SQL • GitHub • Firebase • Google Workspace Whether you're validating a new product idea, building an MVP, improving an existing platform, or scaling a growing product, I can help bring structure, clarity, and execution to the process. Let's discuss how I can help move your product from idea to delivery.