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✅ Microsoft 365 Specialist | Cloud Migrations | Technical Support & Training Expert I'm a Microsoft 365 and Azure specialist with over 8 years of experience helping businesses migrate, secure, and streamline their cloud environments. I’ve led successful projects across Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive), Entra ID (Azure AD), and hybrid/cloud setups — including complex migrations from Google Workspace, GoDaddy, and on-prem servers. Whether you need help with cross-tenant migrations, Intune device management, compliance/security setup, or resolving tricky email issues — I’ve probably done it (and documented it!). I also work with MSPs, supporting multi-tenant environments with Tier 2/3 escalations, firewalls (FortiGate, Cisco), and endpoint/server troubleshooting. Clients appreciate that I explain things clearly, solve problems quickly, and keep things secure and efficient. 🔧 What I Can Help You With: Microsoft 365 setup & configuration (Business Standard, E3, E5) Email migration with zero downtime (GoDaddy, cPanel, Google Workspace, IMAP/POP, Exchange Server) DNS configuration & domain management Shared mailboxes, permissions, and identity setup User onboarding/offboarding & license management Security policy setup, MFA, and compliance guidance Staff training & post-migration support 💼 I currently work with a Microsoft Partner on the support migration team, solving complex cloud issues daily and ensuring seamless transitions for businesses across various industries. I bring a mix of technical expertise, clear communication, and user-focused delivery—ensuring every solution not only works but makes sense for your team

I help businesses troubleshoot technical issues, manage business systems, support users, and keep day-to-day operations running smoothly. My experience spans IT support, technical troubleshooting, CRM administration, SaaS tools, Google Workspace, Microsoft Office, cloud systems, documentation, and cybersecurity. Whether you need someone to resolve a technical issue, organize your business systems, manage CRM data, document processes, or provide reliable day-to-day technical support, I can step in and keep things moving. What I can help you with • IT & Technical Support — Troubleshooting, user support, software issues, system setup, access issues, and day-to-day technical assistance • Microsoft & Google Workspace Support — Microsoft Office, Google Workspace, account and user support, file organization, permissions, and workflow assistance • CRM Support & Administration — HubSpot, Salesforce, Zoho CRM, CRM data management, updates, organization, and workflow support • Systems & SaaS Support — Supporting cloud-based tools, business applications, user access, configurations, and recurring technical tasks • Cybersecurity Support — Security awareness, access control support, secure data handling, system documentation, and basic security-focused operational support • Documentation & SOPs — Creating clear SOPs, technical documentation, process guides, and repeatable workflows • Technical Virtual Assistance — Combining administrative support with technical knowledge to handle tasks that require more than basic VA skills Tools I work with Google Workspace | Microsoft Office | HubSpot | Salesforce | Zoho CRM | Airtable | Notion | ClickUp | Trello | Slack | Monday | Azure | AWS | Canva | WordPress | Zapier | Make I also have hands-on familiarity with cybersecurity and technical tools including Kali Linux, Wireshark, Metasploit, and Nessus, supported by cybersecurity and project management certifications. What you can expect from me ✓ Reliable technical support ✓ Clear communication and follow-through ✓ Organized systems and documentation ✓ Accurate CRM and data management ✓ Structured troubleshooting and problem-solving ✓ Security-conscious handling of business information ✓ Ability to learn new tools and adapt to existing workflows If you’re looking for a reliable IT Support Specialist, Technical Support Assistant, CRM Support Specialist, or Technical VA who can also bring cybersecurity awareness to your business, I’m ready to help.

If you value timely and professional work from an Expert, then you're welcome to send a direct message so we can discuss further. I provide exceptional technical support services in the following areas; ***Microsoft365/Google Workspace Administration and Support. ***Exchange Online / Advanced Threat Protection. ***DNS Management and Email Deliverability (SPF/DKIM/DMARC) etc. ***Email Filtering, Antiphishing/Spoofing and remediation for Business Email Compromise. ***Google Workspace to Microsoft365 Migration. ***Google Workspace Security and Data backup. ***Azure (Entra) Identity and Access Management (IAM). ***Microsoft365 Security and Compliance Expert. ***Microsoft365 Defender for Office365, Endpoint and Cloud Apps. ***SharePoint, Teams, OneDrive, Outlook and Exchange Administration. ***Tier1-Tier3 Technical Support Services, troubleshooting and training. ***Familiar with most Modern Workspace and ticketing platforms e.g. Zoho, Slack, Zendesk, Jira, Asana, Slack, Teams Viewer, etc. Finally, with over 7years of experience working for various Microsoft Managed Service Providers (MSPs), you can be assured of getting the best when you engage my expertise. Please do not hesitate to reach out for your technical needs. There is always room at the top for the very best... Daniel Webster

I'm an IT Support Engineer with 10+ years of experience providing remote IT support, systems administration, Microsoft 365 administration, Google Workspace administration, and cybersecurity solutions for startups, small businesses, and enterprise clients worldwide. I help businesses secure, manage, troubleshoot, and optimize their IT infrastructure, ensuring users stay productive while systems remain secure, compliant, and reliable. Core Services ✅IT Support & Help Desk Windows 10/11 macOS Microsoft Office & Microsoft 365 Hardware & software troubleshooting Remote desktop support Performance optimization Driver & application issues Printer configuration Email troubleshooting ✅Microsoft 365 Administration Exchange Online Outlook Teams SharePoint Online OneDrive Microsoft Entra ID (Azure AD) Microsoft Intune User & license management MFA implementation Conditional Access Security policies Tenant administration ✅Google Workspace Administration Gmail Google Drive Google Admin Console DNS & MX Records User management Email migration Google Vault Workspace security Business email setup ✅System Administration Active Directory Windows Server Group Policy File sharing NAS VPN setup DNS DHCP Remote access Network troubleshooting ✅Apple & macOS Support MacBook & iMac support Apple Business Manager iCloud Time Machine FileVault Microsoft 365 on Mac Google Workspace on macOS Device migration Data transfer ✅Cybersecurity & Compliance Endpoint security Microsoft Defender BitLocker FileVault Multi-Factor Authentication (MFA) Security hardening Email security Malware & ransomware removal Security assessments Access management Compliance best practices ✅Cloud & Migration Microsoft 365 migration Google Workspace migration OneDrive migration SharePoint migration Email migration Data backup Disaster recovery ✅Remote Support Tools TeamViewer AnyDesk Splashtop Chrome Remote Desktop Quick Assist Zoom Microsoft Teams ✅Why Clients Hire Me ✔ 10+ years of professional IT experience ✔ 1,000+ students trained in practical IT skills ✔ Remote IT support for clients across multiple countries ✔ Fast troubleshooting and clear communication ✔ Long-term IT support and managed services ✔ Security-focused approach with compliance best practices Whether you need IT Help Desk, Microsoft 365 Administration, Google Workspace Support, Windows or macOS troubleshooting, Cybersecurity, Cloud Migration, or Ongoing IT Management, I deliver reliable solutions that keep your business secure and running smoothly. Let's discuss how I can help support and secure your IT environment.

Stop struggling with license confusion, sync errors, and "access denied" headaches. I provide comprehensive Microsoft 365 administration and technical support to help businesses maintain a secure, collaborative, and high-performing cloud environment. 🛠 Core Support Services: ✨ Tenant Administration: User onboarding/offboarding, license management, and global setting optimization. ✨ SharePoint & OneDrive: Architecting document libraries, managing complex permissions, and resolving sync conflicts. ✨ Microsoft Teams: Configuration of Channels, external access policies, and integration with the wider M365 suite. ✨ Exchange Online: Mailbox management, distribution groups, shared mailboxes, and mail flow troubleshooting. ✨ Security & Compliance: Implementing Multi-Factor Authentication (MFA), Conditional Access policies, and data loss prevention (DLP). 🚀 Business Impact: ✨ Seamless Platform Migrations: Expertly transitioning your business from Google Workspace, GoDaddy, One com, or Wix into a native Microsoft 365 tenant with zero data loss. ✨ Zero Downtime Migrations: Moving data from Google Workspace or local servers to M365 without losing a single file. ✨ Enhanced Security: Hardening your tenant against unauthorized access and phishing attempts. ✨ Cost Optimization: Auditing licenses to ensure you aren't paying for features or seats you don't use. ✨ Streamlined Collaboration: Setting up "Single Sign-On" environments where your team can work seamlessly across apps. 🛡 How I Resolve Your IT Friction: ✨ System Audit: A deep dive into your current Admin Center to identify security gaps and configuration errors. ✨ Strategic Cleanup: Reorganizing messy SharePoint sites and fixing broken permission inheritance. ✨ Ongoing Support: Providing "Help Desk" style assistance for your team’s daily technical roadblocks. ✨ Governance Mapping: Creating clear rules for how data is stored, shared, and deleted to ensure long-term organization. 💻 Tech Stack & Expertise: ✨ Admin Centers: M365 Global Admin, Exchange, SharePoint, Teams, and Entra ID (Azure AD). ✨ DNS & MX Configuration: Managing complex record cutovers (MX, SPF, DKIM, DMARC) for domain hosts like GoDaddy, Namecheap, and Bluehost to ensure perfect email deliverability after migration. ✨ Productivity: Outlook, Word, Excel, PowerPoint, OneNote. ✨ Automation: Power Automate (for internal M365 workflows). ✨ Security: Defender for Office 365, MFA, and Sensitivity Labels. Ready to stabilize your digital workspace? Message me for a M365 Health Check to ensure your business is secure, compliant, and running at peak efficiency.

Looking for a Microsoft 365 engineer who can solve L1/L2 technical issues quickly, strengthen your security, and become a dependable extension of your IT team? I have 9,900+ hours of proven remote IT support experience, maintaining a 100% Job Success Score on Upwork, including 5+ years supporting small businesses across North America and Europe, while delivering Microsoft 365 setup and administration, SharePoint administration, cloud migrations, security administration, and end-user support for businesses across North America & Europe. I've supported everyone from end users and executives to nonprofit organisations and SMBs, helping keep their Microsoft environments secure, reliable, and running efficiently. I specialise in administering, managing, securing and automating Microsoft 365 environments, with hands-on experience across SharePoint, Teams, Exchange Online, Entra ID, Intune, Windows 365, Microsoft Defender, Microsoft Purview, Azure, Microsoft Sentinel, Windows Server and Exchange server administration. Core Expertise: MICROSOFT 365 & CLOUD Microsoft 365 Administration SharePoint Online Exchange Online Microsoft Teams Google Workspace AUTOMATION & SECURITY Power Automate Entra ID, Conditional Access, MFA Microsoft Defender for Endpoint, Defender for Office 365 Microsoft Purview Security Incident Response & Remediation SentinelOne EDR Technical Alignment Reviews IT OPERATIONS Datto RMM, Ninja RMM, N-Able N-Central EDR & SaaS Protection IT Glue Documentation Network Administration RMM Remote Support Autotask PSA | Halo PSA CERTIFICATIONS: - Microsoft Certified: Administrator Expert - SC-300 (Identity & Access Administrator) - SC-900 & AZ-900 - AWS Certified cloud practitioner Whether you need ongoing MSP support, Microsoft 365 administration, or help delivering technical projects, I focus on resolving issues quickly, communicating clearly, and becoming a trusted extension of your IT team.