Hire the Best Microsoft Lync Server Specialists in Lagos, NG

I am an experience cloud solutions engineer with years of experience supporting Microsoft Cloud services ranging from Microsoft Teams, Exchange Online, Active Directory, Outlook, OneDrive, and Identity. I have expert analytics skills for troubleshooting all Microsoft SaaS applications also proficient with all Microsoft windows edition and Microsoft subscriptions and billing. My expertise includes: - - Microsoft Team Administration. - VOIP services. - Windows PowerShell. - Exchange Online - Azure Active Directory. - Domain records Management - Google suit administrator - Train candidates on Microsoft cloud technologies. (MCT verified). Technical Skills - Troubleshooting and finding solutions on various service request raised by customer - Diagnose and troubleshoot technical issues, including account setup and network configuration. - Assisted customers in implementing Microsoft Teams models that meet global privacy, security, and compliance rules, such as information barrier policies, external and guest access, retention policies, sensitivity labels, etc. - Ask customers targeted questions to understand the root of the problem quickly. - Track computer system issues through to resolution within agreed time limits. -Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue. - Properly escalate unresolved issues to appropriate internal teams (e.g. Subject Matter Experts). - Provide prompt and accurate feedback to customers. CERTIFICATION • Microsoft Teams Administrator Associate. • Azure Fundamental. • Microsoft Certified Trainer. • Fortinet Network Security Expert certification • Fortinet 2 Network Security Expert certification • Microsoft O365 Identity and Service Management.

Need a reliable MSP Support Engineer who can jump into your help desk, resolve tickets efficiently, and communicate professionally with your clients? I have 7 years of IT experience, including the last 6 years supporting US-based MSPs and internal IT teams remotely. I've supported environments with over 1,000 Windows and macOS endpoints while managing 15+ support tickets daily across Microsoft 365, identity management, endpoint administration, and end-user support. I'm comfortable owning the work that keeps an MSP running smoothly—from first response through escalation, documentation, and follow-up. ## What I can help with • Help Desk (L1/L2/L3) • Microsoft 365 Administration • Entra ID (Azure AD) • Microsoft Intune • Active Directory • Google Workspace • User onboarding & offboarding • Password resets and access management • MFA troubleshooting • SharePoint permissions • Microsoft Teams administration • Windows & macOS support • Printer, networking, VPN, and connectivity issues • Endpoint troubleshooting • Software deployment • Ticket triage and escalation • Documentation and SOP creation • Knowledge Base management ## Experience Over the past several years, I've worked in fast-paced MSP environments supporting clients across healthcare, legal, financial services, and other compliance-focused industries. My recent responsibilities include: • Microsoft 365, Entra ID, Intune, SharePoint, Teams, and Google Workspace administration • SharePoint permission management and external sharing • Entra Connect synchronization troubleshooting • Hybrid Active Directory administration • Endpoint management using Intune and RMM platforms • RMM monitoring and alert investigation • Backup verification and recovery support • Ticket documentation, closure notes, and PSA hygiene • SOPs, KB articles, recovery documentation, and workflow improvements • PowerShell automation and AI-assisted documentation ## Platforms & Tools **Cloud & Identity** * Microsoft 365 * Entra ID * Intune * Active Directory * Google Workspace * Okta **RMM & PSA** * Datto RMM * NinjaOne * Halo PSA * Autotask * ConnectWise Automate * Syncro * Zoho Desk **Security** * SentinelOne * Huntress * ThreatLocker * Bitdefender * Proofpoint * Datto EDR * Acronis **Remote Support** * ScreenConnect * Splashtop * AnyDesk **Documentation** * Hudu * IT Glue **Automation** * PowerShell * Bash * Rewst * n8n * Microsoft Copilot ## Why clients enjoy working with me ✔ Professional, friendly communication ✔ Strong troubleshooting and root-cause analysis ✔ Excellent documentation habits ✔ Comfortable in high-volume MSP environments ✔ Reliable, responsive, and proactive ✔ Able to work independently with minimal supervision I'm available for long-term MSP engagements, internal IT support, project work, overflow ticket queues, documentation projects, migrations, and ongoing system administration. If you're looking for someone who can become a dependable member of your IT team—not just another freelancer—I'd be happy to discuss how I can help.

✳️Field and Remote Technical Experience: • Responding to and resolving technical queries from end users and VIPs via the ITSM tool • MDM Administration • Desktop troubleshooting • Ensuring Customer Documentation is kept up to date • Working with the team to identify and implement changes to Customer Environments to address common issues • Providing the highest level of Customer Service • Equipment request handling • Device management and stock control • Updating assets on our Asset Management system • Inbound and Outbound call handling • Experience in supporting Windows Desktop • Strong people skills • Understanding of networking fundamentals, TCP/IP, DNS, DHCP • Able to be self-sufficient and driven • Willing to learn new skills • Knowledge of AV equipment • Experience in troubleshooting issues with printers and network shares • Ability to provide VIP support, both remote and face-to-face • Detail-oriented and organised • Have the ability to work independently, autonomously, and take initiative • Can multitask and proactively manage various issues and conflicting priorities • Have strong and effective written and verbal communication skills • MDM (Mobile Device Management), Intune, Redstor, Backup and Replication, JamF, JamF Cloud • Experience in supporting Apple macOS / iOS, Android, and MS Windows • Familiarity with an ITSM tool • Softphone Management • Veeam - You do not just hire service from me as a Customer support personnel, but also interest, honesty, passion, professionalism, and accuracy. I am eager to work with you to provide reliable, consistent, and high-quality work/service. ✳️ All ITSM tools I have used and am still using to succeed - ITGlue - VSA Kaseya Integrated - NinjaOne - Confluence - Halo - Zendesk - ConnectWise/AnyDesk - Screen Connect ✳️Experience with Project management, RMM/PSA platforms such as: - Zoho CRM - Slack Channel - Jira - ConnectWise Manage - Microsoft Rave - Azure DevOps - Microsoft Dynamics 365 and other related tools ✳️Communication Tools: - VSA Kaseya BMS - Slack channel - MS Outlook - Microsoft Dynamics 365 (Internal) - MS Teams - Ring Central - Cloud and desktop 🖥 and other related tools ✳️Experience with remote support cloud and desktop 🖥 tools such as - ConnectWise Control (ScreenConnect) - ConnectWise Automate - Zoho Assist - LogMeIn - Teams Viewer - SAAS VSA Kaseya RDP - MS Teams and other related tools - AWS - Amazon Workspace OTHER Technical ATTRIBUTES ✳️Troubleshooting ✳️Domain controller, Azure AD Sync, Azure Entra ID ✳️Networking, NTFS, Domain joined Printers and Scanners ✳️Configuration, Installation, and Deployment ✳️Collaboration, Communication, and Consistency ✳️Web development and design ✳️Microsoft Office applications (Microsoft Forms, SharePoint, Microsoft Azure OneDrive, Forms, OneNote, Outlook, Excel, Word, and PowerPoint slides for presentation) ✳️Database maintenance ✳️Field, Remote & Virtual assistance AWS Workspace ✳️Zendesk, Microsoft Teams, Zoom, Google Meet ✳️SCCM, GPO, and ADFS ✳️Microsoft Exchange Online ✳️ Microsoft Office 365 support specialist | Microsoft Office 365 GCC, Apps for Enterprise, Apps for Business, Apps for Education. ✳️ Ability to provide support for Cloud and SaaS products. ✳️ Customer retention focus, quick response times. ✳️ Data entry specialist. ✳️ I work across different time zones in compliance with security, privacy policies, and standards. Don't hesitate to get in touch with me, so we can discuss how we can work together to meet your Customer Service needs. I am a customer-centric approach Support personnel as I bring customers or end-users closer to my heart, by putting myself in customers' shoes. I have a strong passion for supporting end-users with their products, services, goods, or applications and providing top-notch customer experience through my Technical skills and communication soft skills. I would love to work with you 😎

With over a decade of enterprise IT experience, I specialize in managing and securing cloud-based infrastructure, Microsoft 365 environments, and Exchange email systems across hybrid and cloud-only deployments. My expertise includes Microsoft Intune, Microsoft Defender, Azure AD, and Windows Server, allowing me to deliver secure, compliant, and highly available IT solutions for modern businesses. What I Offer: 🔹 Microsoft 365 & Exchange Administration End-to-end management of Microsoft Exchange environments and Microsoft 365 services to ensure reliable communication and compliance: Exchange Server (On-Premises) – Setup, mailbox management, backup, and troubleshooting Exchange Online & Hybrid – Migrations, hybrid coexistence, mail flow, and retention policies Microsoft 365 Apps & Services – Teams, SharePoint, OneDrive, Compliance Center 🔹 Endpoint Management with Microsoft Intune Robust mobile device and endpoint management using Intune: Device enrollment, compliance policies, and conditional access App deployment and configuration management for Windows, Android, and iOS Integration with Azure AD and Defender for Endpoint Autopilot provisioning and BYOD security 🔹 Threat Protection with Microsoft Defender Proactive endpoint and cloud security management to reduce risk exposure: Microsoft Defender for Endpoint – Threat detection, investigation, and response Defender for Office 365 – Anti-phishing, malware protection, safe links and attachments Policy tuning, alert management, and reporting via Microsoft 365 Defender portal Integration with SIEM and incident response frameworks 🔹 Server & Cloud Infrastructure Management Reliable support and configuration for critical IT infrastructure: Windows Server roles – DNS, DHCP, Group Policy, File Services Azure AD – Identity protection, role-based access, SSO Conditional Access, MFA, and compliance policy enforcement 🔹 Automation & Security Hardening Using PowerShell and security best practices to improve efficiency and reduce manual risk: Scripted reporting, compliance checks, and auto-remediation Infrastructure-as-Code with Terraform for repeatable and secure deployments Security baseline enforcement and patch compliance Skills Overview: ✅ Microsoft Intune – Device management, compliance policies, app protection ✅ Microsoft Defender – Endpoint protection, threat response, Defender for Office 365 ✅ Exchange Administration – On-Prem, Hybrid, Microsoft 365 ✅ Microsoft 365 – Teams, SharePoint, OneDrive, Compliance Center ✅ Windows Server & AD – DNS, DHCP, Group Policy, Active Directory ✅ Security & Compliance – Conditional Access, MFA, SIEM, Compliance Manager ✅ Automation – PowerShell scripting, Terraform Notable Projects & Clients: Successfully supported projects for Motorpark247, Twale4u, Enugu State Election Voting System, Tetfund Nigeria, Risenetworks, Njalo.ng, and others—driving IT modernization, hybrid cloud transformation, and endpoint protection initiatives. Why Work with Me? 🔐 Security-First Approach: Endpoint protection, threat prevention, and compliance enforcement 📦 Cloud-Centric Delivery: Modern workplace solutions with Intune, Defender, and Microsoft 365 🤝 Reliable Execution: Proven ability to manage enterprise IT projects and support environments of all sizes Let’s Collaborate Need help managing devices, securing endpoints, or maintaining Exchange and Microsoft 365 services? I bring the tools, experience, and commitment to help you streamline operations and strengthen your IT infrastructure.

Working with telcos, SaaS companies, MSPs, and ITSPs; I design, build, and troubleshoot production-grade VoIP infrastructure. My experience spans launching new multi-tenant voice platforms to troubleshooting complex SIP interoperability issues, integrating carriers, deploying Session Border Controllers (SBCs), and automating telecom operations through APIs. I mostly work with open-source technologies because they provide the flexibility and control needed to build scalable, cost-effective communications platforms. I have experience designing and deploying solutions based on Asterisk, FreeSWITCH, Kamailio, OpenSIPS, RTPengine, FreePBX, FusionPBX, Twilio, Telnyx, WebRTC, and related technologies. Examples of work I have done include: • Multi-tenant UCaaS and hosted PBX platforms • SIP routing, carrier interconnects, SBC deployment, and NAT traversal • SIP trunk integration and interoperability troubleshooting • High-availability VoIP infrastructure • Provisioning automation for users, phones, DIDs, trunks, and routing • REST API integrations and telecom workflow automation • AI voice platform integration using SIP and WebRTC • Production troubleshooting for call failures, registration issues, one-way audio, TLS, and media problems I enjoy solving the problems. Whether it’s improving call reliability, integrating a new carrier, scaling an existing platform, or automating repetitive operational tasks, I focus on building solutions that are maintainable, well documented, and ready for real-world traffic. If you’re looking for someone who understands both the technical details and the operational realities of running a VoIP platform, I’d be happy to discuss your project.