Hire the Best Microsoft Lync Server Specialists
in Nigeria

I am an experience cloud solutions engineer with years of experience supporting Microsoft Cloud services ranging from Microsoft Teams, Exchange Online, Active Directory, Outlook, OneDrive, and Identity. I have expert analytics skills for troubleshooting all Microsoft SaaS applications also proficient with all Microsoft windows edition and Microsoft subscriptions and billing. My expertise includes: - - Microsoft Team Administration. - VOIP services. - Windows PowerShell. - Exchange Online - Azure Active Directory. - Domain records Management - Google suit administrator - Train candidates on Microsoft cloud technologies. (MCT verified). Technical Skills - Troubleshooting and finding solutions on various service request raised by customer - Diagnose and troubleshoot technical issues, including account setup and network configuration. - Assisted customers in implementing Microsoft Teams models that meet global privacy, security, and compliance rules, such as information barrier policies, external and guest access, retention policies, sensitivity labels, etc. - Ask customers targeted questions to understand the root of the problem quickly. - Track computer system issues through to resolution within agreed time limits. -Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue. - Properly escalate unresolved issues to appropriate internal teams (e.g. Subject Matter Experts). - Provide prompt and accurate feedback to customers. CERTIFICATION • Microsoft Teams Administrator Associate. • Azure Fundamental. • Microsoft Certified Trainer. • Fortinet Network Security Expert certification • Fortinet 2 Network Security Expert certification • Microsoft O365 Identity and Service Management.

Looking to streamline operations, optimize workflows, and ensure project success? I bring over a decade of experience in managing IT projects and improving business processes to help organizations thrive. How I Can Help: 1. Project Management: - Coordinating project schedules and managing deadlines - Delivering on key milestones to ensure timely and successful project completion 2. Business Process Optimization: - Analyzing current workflows to identify bottlenecks - Implementing improvements that enhance efficiency and productivity 3. CRM Setup & Automation: - Configuring tools like Asana, ClickUp, and Monday.com - Automating workflows to streamline task management and reporting 4. SOP Development: - Crafting clear, actionable Standard Operating Procedures (SOPs) - Ensuring consistency and clarity across business operations 5. Team Management: - Monitoring tasks, KPIs, and team performance - Generating insightful reports for decision-making and performance improvements 6. Executive Support: - Managing calendars, scheduling meetings, and organizing emails - Ensuring confidentiality and precision in handling executive tasks Certifications & Expertise: With over three dozen globally recognized certifications from industry leaders like Microsoft, AWS, and Axelos, I have proven expertise in: - Project Management - IT Support - Cloud Computing - Security I also provide training services, helping teams improve their skills and productivity. My Areas of Expertise: - Project & Task Management - Business Process Optimization - CRM Setup & Automation - SOP Writing & Documentation - Executive & Virtual Assistance - Team Management & Monitoring Tools I Use: Asana | ClickUp | Notion | Trello | Monday.com | Zapier | Google Workspace | Microsoft Suite With a full-time commitment to freelancing, I am responsive, adaptable, and available to collaborate across different time zones. Let’s connect to discuss how I can contribute to your next project and drive impactful results. Available for a consultation today!

I am a Cloud Administrator and System Administrator with strong experience managing AWS, Azure, and Google Cloud (GCP) environments for businesses that require secure, stable, and scalable infrastructure. As an AWS and Azure System Administrator, I handle virtual machines, networking, IAM, backups, monitoring, patching, and cloud security hardening. I help organizations reduce downtime, improve performance, and maintain compliance while keeping cloud costs under control. I also support DevSecOps and infrastructure automation, allowing teams to deploy faster and operate more reliably. Whether you are launching a new environment, migrating from on-prem, or improving an existing setup, I take ownership from design to ongoing operations. Clients hire me because I am proactive, detail-oriented, and focused on delivering cloud systems that are easy to manage long term. Cloud Infrastructure Services AWS / Azure / GCP administration VPC & VNet design Compute, storage & networking High availability architecture Monitoring & alerting Backup & disaster recovery Cloud migration Cost optimization DevSecOps & Automation Terraform (Infrastructure as Code) CI/CD pipelines Docker & Kubernetes Secrets & key management Secure deployment practices Cloud Security IAM & Entra ID Logging & SIEM integration Threat detection & response Vulnerability management HIPAA, PCI DSS, SOC2 alignment If you need a Cloud Administrator, AWS/Azure Administrator, or Cloud Security Engineer, send me an invite. I’m ready to help you build and run reliable cloud infrastructure.

Need a reliable MSP Support Engineer who can jump into your help desk, resolve tickets efficiently, and communicate professionally with your clients? I have 7 years of IT experience, including the last 6 years supporting US-based MSPs and internal IT teams remotely. I've supported environments with over 1,000 Windows and macOS endpoints while managing 15+ support tickets daily across Microsoft 365, identity management, endpoint administration, and end-user support. I'm comfortable owning the work that keeps an MSP running smoothly—from first response through escalation, documentation, and follow-up. ## What I can help with • Help Desk (L1/L2/L3) • Microsoft 365 Administration • Entra ID (Azure AD) • Microsoft Intune • Active Directory • Google Workspace • User onboarding & offboarding • Password resets and access management • MFA troubleshooting • SharePoint permissions • Microsoft Teams administration • Windows & macOS support • Printer, networking, VPN, and connectivity issues • Endpoint troubleshooting • Software deployment • Ticket triage and escalation • Documentation and SOP creation • Knowledge Base management ## Experience Over the past several years, I've worked in fast-paced MSP environments supporting clients across healthcare, legal, financial services, and other compliance-focused industries. My recent responsibilities include: • Microsoft 365, Entra ID, Intune, SharePoint, Teams, and Google Workspace administration • SharePoint permission management and external sharing • Entra Connect synchronization troubleshooting • Hybrid Active Directory administration • Endpoint management using Intune and RMM platforms • RMM monitoring and alert investigation • Backup verification and recovery support • Ticket documentation, closure notes, and PSA hygiene • SOPs, KB articles, recovery documentation, and workflow improvements • PowerShell automation and AI-assisted documentation ## Platforms & Tools **Cloud & Identity** * Microsoft 365 * Entra ID * Intune * Active Directory * Google Workspace * Okta **RMM & PSA** * Datto RMM * NinjaOne * Halo PSA * Autotask * ConnectWise Automate * Syncro * Zoho Desk **Security** * SentinelOne * Huntress * ThreatLocker * Bitdefender * Proofpoint * Datto EDR * Acronis **Remote Support** * ScreenConnect * Splashtop * AnyDesk **Documentation** * Hudu * IT Glue **Automation** * PowerShell * Bash * Rewst * n8n * Microsoft Copilot ## Why clients enjoy working with me ✔ Professional, friendly communication ✔ Strong troubleshooting and root-cause analysis ✔ Excellent documentation habits ✔ Comfortable in high-volume MSP environments ✔ Reliable, responsive, and proactive ✔ Able to work independently with minimal supervision I'm available for long-term MSP engagements, internal IT support, project work, overflow ticket queues, documentation projects, migrations, and ongoing system administration. If you're looking for someone who can become a dependable member of your IT team—not just another freelancer—I'd be happy to discuss how I can help.

✳️Field and Remote Technical Experience: • Responding to and resolving technical queries from end users and VIPs via the ITSM tool • MDM Administration • Desktop troubleshooting • Ensuring Customer Documentation is kept up to date • Working with the team to identify and implement changes to Customer Environments to address common issues • Providing the highest level of Customer Service • Equipment request handling • Device management and stock control • Updating assets on our Asset Management system • Inbound and Outbound call handling • Experience in supporting Windows Desktop • Strong people skills • Understanding of networking fundamentals, TCP/IP, DNS, DHCP • Able to be self-sufficient and driven • Willing to learn new skills • Knowledge of AV equipment • Experience in troubleshooting issues with printers and network shares • Ability to provide VIP support, both remote and face-to-face • Detail-oriented and organised • Have the ability to work independently, autonomously, and take initiative • Can multitask and proactively manage various issues and conflicting priorities • Have strong and effective written and verbal communication skills • MDM (Mobile Device Management), Intune, Redstor, Backup and Replication, JamF, JamF Cloud • Experience in supporting Apple macOS / iOS, Android, and MS Windows • Familiarity with an ITSM tool • Softphone Management • Veeam - You do not just hire service from me as a Customer support personnel, but also interest, honesty, passion, professionalism, and accuracy. I am eager to work with you to provide reliable, consistent, and high-quality work/service. ✳️ All ITSM tools I have used and am still using to succeed - ITGlue - VSA Kaseya Integrated - NinjaOne - Confluence - Halo - Zendesk - ConnectWise/AnyDesk - Screen Connect ✳️Experience with Project management, RMM/PSA platforms such as: - Zoho CRM - Slack Channel - Jira - ConnectWise Manage - Microsoft Rave - Azure DevOps - Microsoft Dynamics 365 and other related tools ✳️Communication Tools: - VSA Kaseya BMS - Slack channel - MS Outlook - Microsoft Dynamics 365 (Internal) - MS Teams - Ring Central - Cloud and desktop 🖥 and other related tools ✳️Experience with remote support cloud and desktop 🖥 tools such as - ConnectWise Control (ScreenConnect) - ConnectWise Automate - Zoho Assist - LogMeIn - Teams Viewer - SAAS VSA Kaseya RDP - MS Teams and other related tools - AWS - Amazon Workspace OTHER Technical ATTRIBUTES ✳️Troubleshooting ✳️Domain controller, Azure AD Sync, Azure Entra ID ✳️Networking, NTFS, Domain joined Printers and Scanners ✳️Configuration, Installation, and Deployment ✳️Collaboration, Communication, and Consistency ✳️Web development and design ✳️Microsoft Office applications (Microsoft Forms, SharePoint, Microsoft Azure OneDrive, Forms, OneNote, Outlook, Excel, Word, and PowerPoint slides for presentation) ✳️Database maintenance ✳️Field, Remote & Virtual assistance AWS Workspace ✳️Zendesk, Microsoft Teams, Zoom, Google Meet ✳️SCCM, GPO, and ADFS ✳️Microsoft Exchange Online ✳️ Microsoft Office 365 support specialist | Microsoft Office 365 GCC, Apps for Enterprise, Apps for Business, Apps for Education. ✳️ Ability to provide support for Cloud and SaaS products. ✳️ Customer retention focus, quick response times. ✳️ Data entry specialist. ✳️ I work across different time zones in compliance with security, privacy policies, and standards. Don't hesitate to get in touch with me, so we can discuss how we can work together to meet your Customer Service needs. I am a customer-centric approach Support personnel as I bring customers or end-users closer to my heart, by putting myself in customers' shoes. I have a strong passion for supporting end-users with their products, services, goods, or applications and providing top-notch customer experience through my Technical skills and communication soft skills. I would love to work with you 😎

I am a Technical Support Specialist, I like solving technical problems( ranging from hardware to software). I have experience in Systems Administration ( both Linux & Windows). I am also well-grounded in Computer Networking Fundamentals. My top skill is ensuring clients' happiness by providing a quick and adequate solution ( that makes me a people person). Competencies: Network Administration, Systems Administration, Security, Database administration, Linux administration, Cloud computing, Scripting and Automation, Virtualization, and DevOps.