Hire the Best Intercom Specialists
in Nigeria

🌟🌟🌟🌟🌟 5.0 "Enoch is a great consultant! He was prompt, available, and great at explaining things to me. He is an Intercom expert and I am so glad that we are working together!" - Nicole Anderson 🌟 The best at what I do - Top - Rated 🌟 Are you trying to figure out how to automate customer service, raise engagement, and enhance sales? Look nowhere else! I can use Intercom, ManyChat, Chatbot, ChatGPT, Open AI, and Tidio amongst others to build strong chatbots and AI Agent for your company. Chatbots/AI Agents are made to facilitate smooth communication and enhance the client experience. They can respond to consumer questions, make tailored recommendations, offer round-the-clock help, and more. Your chatbots can grow and develop over time with cutting-edge technologies like machine learning and natural language processing. I'm motivated to give my clients excellent service that goes above and above. I pledge to provide customized solutions that are especially designed to meet your unique requirements. I'm here to help you accomplish your objectives and grow your business. As a freelancer, I take great pride in my professionalism and effective communication skills. Building trustworthy relationships with my clients is important to me, and I always go above and beyond to satisfy their needs. Platforms I work with include: - Intercom - Fin AI - Tidio - Voiceflow - Botpress - Manychat - Zendesk - Uchat - Gorgias WHAT CAN I OFFER? - Chatbot Integration to website. - Personalized recommendations and suggestions for chatbot features - Ongoing support and maintenance - Frequently Asked Questions custom flow - Customized chatbots designed to meet your business need - Integration with your preferred platforms, such as Facebook Messenger and WhatsApp. - Help center Articles. - Email Series Setup - AI Fin Setup - Multichannel Integration - Product tour setup - Phone call integration - Omnichannel Helpdesk Support. - Gohighlevel Chabot setup - Open source API integration - Voice agent/Voice Bot/Fin Voice integration setup - Keyword and Growth tool setup. WHY HIRE ME? - Service Partner with CRM Tools. - Vast and experienced in using Multiple CRM and Chatbot software's. - Ability to multi-task and change across platforms. - I am always updated with every new feature as well as other Chatbot softwares. Working with me comes with Zero regrets. Looking forward to hearing from you soon. ✔Intercom Expert ✔Zendesk Expert ✔CRM Expert ✔Manychat Expert ✔Tidio Expert ✔Fin AI Expert

✨"Ify was an outstanding asset to our Customer Support team." - Alexis Maphis (Head of Customer Support) at Confetti DBA Wekudo Tech, USA. ✨"Ify turned frustrated customers into loyal ones. Over the phone, over email, over chat. Every time!" - Lecha Kelly ( Customer Support Manager) at Dynamics Athletics Kelowna, CA. I'm Ify, a customer support specialist with 5+ years of experience across SaaS, health and wellness, e-commerce, and virtual events. I don't just close tickets. I make sure customers walk away feeling confident, heard, and ready to keep doing business with you. Across every role I've held, I've handled the full support cycle: onboarding new users, troubleshooting issues in real time, managing complaints with empathy, and following problems all the way through to resolution. I've worked across live chat, email, and phone and I bring the same warmth and professionalism to every channel. If you're looking for someone who shows up ready, works independently, and genuinely cares about keeping your customers around, that's exactly what I bring. 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝗜 𝗛𝗮𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 & 𝗪𝗵𝗮𝘁 𝗧𝗵𝗲𝘆 𝗗𝗼: ✅Confetti DBA Wekudo Tech (SaaS Event Technology, USA): Supported organizers and attendees using a virtual event platform. Resolved technical issues via email and chat, guided users through platform features, and ensured seamless event experiences for clients and participants. ✅ Pennbrook Management (Property Management, Pennsylvania, USA): Provided customer support for tenants and property owners. Managed maintenance requests, lease inquiries, account updates, and general resident communications while maintaining high service standards. ✅Innacos Labs (Cosmetic Manufacturing & White Labeling, Indiana, USA): Assisted B2B and retail customers with product inquiries, order management, shipping updates, and white label manufacturing requests. Delivered timely support across email and phone while helping clients navigate the production process. ✅ Luspada Europe (B2B Wholesale and DropShipping, EU): Delivered multilingual customer support and managed order logistics across multiple European markets. Cut average resolution time by 30% through efficient coordination and internal documentation. ✅ Instantly.ai (SaaS, US): Supported users of a cold outreach automation tool. Helped boost onboarding completion rates by 18% and maintained sub-4hr response time for campaign-related technical support. ✅ Cytech Nigeria (ICT & Telecom, NG): Managed technical support, product education, and CRM updates for B2B and enterprise clients. Improved customer satisfaction by enhancing internal ticket tracking and follow-up. ✅ Trim Docs (Telehealth – GLP-1 Weight Loss, US): Handled sensitive patient communications, form intake, and telehealth support. Maintained 95%+ satisfaction score while coordinating scheduling and doctor follow-ups. ✅ Green Health Docs (Medical Marijuana Certification, US): Guided patients through telehealth consultations and certification processes. Cleared 40% of backlog in first month and improved patient clarity through tailored support responses. ✅ Veriheal (Medical Marijuana Certification, US): Delivered high-volume HIPAA-compliant support via chat and email. Helped thousands of users navigate legal and medical requirements. Averaged 4.8/5 CSAT across several support campaigns. ✅ Hush Blankets (eCommerce, US & CA): Resolved order, delivery, and return issues for a premium sleep product brand. Helped reduce escalation rates by 20% by improving first-contact resolution and delivery tracking with ShipStation. ✅ iHeartFruits (DTC eCommerce, US): Supported order fulfillment and customer communication for a fruit-based snack company. Maintained peak season response times under 3 hours and managed subscription and refund inquiries efficiently. Experienced with Zendesk, Gorgias, Freshdesk, Intercom, Help Scout, Helpcrunch, Salesforce, Zoho CRM, HubSpot, Shopify, WooCommerce, ShipStation, Google Workspace (Gmail, Docs, Sheets, Meet), Microsoft Office (Word, Excel, Outlook), Trello, Notion, Slack, WhatsApp Business, Telegram, Instagram, TikTok ✨Let's Connect! I am eager to bring my expertise to your team and contribute to the success of your customers.

Most support hires only clear your backlog but I clear your backlog, identify what's causing it, brief your product or engineering team, and build the documentation that stops those tickets from coming back and your support operation improves every week, not just gets maintained. I work with SaaS companies and B2B tech platforms that need someone who can step in immediately, handle complex technical issues without escalation chains, and deliver the kind of customer success experience that keeps users from churning in the first 90 days. What I bring that most support specialists don't: I understand SaaS products at a functional level. I can read error logs, reproduce bugs, write clear reproduction steps for engineering, and explain technical fixes to non-technical users in the same day, without back-and-forth. In past roles, I have managed 150+ tickets per week while maintaining a CSAT score above 95%. That cuts your resolution time and protects your retention. WHAT I HANDLE ⚡ Ticket & Email Support High-volume inbox management, real-time triage, and full end-to-end resolution across Zendesk, Freshdesk, Intercom, and Gorgias. No loose ends. SLA-aware from day one. 🔧 Technical Troubleshooting & Bug Reporting I diagnose platform issues, guide users through fixes, write structured bug reports for dev teams, and track patterns that reveal product gaps, reducing repeat contacts and backlog growth. 🚀 SaaS Onboarding & Customer Success I walk new users through your product with clarity, cutting time-to-value and reducing early churn before it shows up in your monthly metrics. A smooth onboarding is your first customer success win. 🔥 Escalation & Retention Handling Refund requests, frustrated enterprise customers, high-stakes conversations handled with a calm, solutions-first approach that protects the relationship and your revenue. 📚 Help Center & Knowledge Base I convert recurring issues into structured FAQs, help articles, and response templates building a self-serve layer that reduces inbound volume over time. Every case I close makes your documentation stronger. TOOLS Zendesk · Freshdesk · Intercom · Gorgias · HubSpot CRM · Jira · Confluence · Notion · Slack · Google Workspace · RingCentral WHY SAAS TEAMS WORK WITH ME → I resolve issues on first contact, reducing repeat tickets and protecting your CSAT score → I surface product patterns from support data and your product team gets actionable bug reports, not noise → I document everything and your knowledge base grows automatically as I work → I communicate in plain language across customers, engineers, and product managers → Available immediately for full-time, part-time, or short-term coverage If you're running a SaaS or B2B platform and need a customer support and customer success specialist who thinks beyond the ticket queue send me a message let's talk.

Customer Support Specialist (Shopify, Zendesk, Freshdesk, GoHighLevel) If your inbox is getting out of control, responses are delayed, or customers aren’t getting the experience they should, I can help. I work with e-commerce brands and online businesses to handle customer support properly: fast replies, clear communication, and no missed messages. I’m used to managing 50+ tickets a day across email and live chat while staying organized and consistent. I don’t need micromanagement. Once I understand your process, I take ownership and keep things running. Hi, I’m Funmi. I support Shopify stores, startups, and agencies by handling customer conversations, fixing issues, and keeping operations smooth behind the scenes. What I can help you with: Customer support (email, chat, tickets) Handling refunds, complaints, and escalations Order tracking and issue resolution Live chat support and customer guidance CRM and workflow organization (Notion, Sheets, helpdesks) Communicating with suppliers or internal teams Social media replies and community support Who I usually work with: Shopify and e-commerce brands Startups growing their support volume Agencies managing multiple inboxes Businesses overwhelmed with customer messages What you can expect from me: Fast and professional responses Clear communication with your customers Fewer errors and missed messages Someone reliable who shows up daily and gets the work done Tools I’ve worked with: Shopify, Gorgias, Zendesk, Freshdesk, GoHighLevel, Intercom HubSpot, Salesforce, Google Sheets, Notion, Slack, Trello If you need someone dependable to take over your customer support and keep things organized, send me a message or invite me to your job.

Shopify Customer Support Specialist with hands-on experience supporting DTC, Dropshipping, and E-commerce brands through Gorgias, Zendesk, email, live chat, and phone support. I help online stores improve customer satisfaction, resolve customer issues quickly, reduce escalations, and deliver exceptional post-purchase experiences that strengthen customer loyalty and protect revenue. With 3+ years of customer support experience and hands-on experience supporting fast-paced Shopify operations, I understand the daily challenges e-commerce brands face, from high ticket volumes and shipping delays to refund requests, order issues, and customer retention. Customer support isn't just about answering tickets. It's about creating positive customer experiences that keep customers coming back and recommending your brand to others. Here's how I can support your business: ✔ Customer Support via Email, Live Chat & Phone ✔ Shopify Order Management, Order Tracking & Fulfillment Support ✔ Gorgias Ticket Management & Inbox Management ✔ Refunds, Returns, Exchanges & Replacement Orders ✔ Shipping Delays, Delivery Issues & Escalation Handling ✔ Customer Retention & Customer Satisfaction (CSAT) ✔ Chargeback Prevention & Post-Purchase Support ✔ CRM Management & Customer Communication ✔ Knowledge Base Creation, SOP Documentation & Macros ✔ Customer Account Support & Order Modifications ✔ DTC & Dropshipping Customer Service Operations Platforms & Tools: Shopify | Gorgias | Zendesk | HubSpot | Freshdesk | Intercom | Monday | ClickUp | ShipStation | 17Track | OpenPhone | RingCentral | Gmail | Google Workspace What sets me apart is ownership. I don't simply respond to tickets; I take ownership of the customer experience. I proactively identify recurring issues, communicate clearly with customers, follow through on resolutions, and help businesses improve response times, reduce complaints, and build long-term customer loyalty. Whether you're a Shopify store owner, a growing DTC brand, a dropshipping business, or an established e-commerce company looking for reliable customer support, I'm ready to become a dependable extension of your team and help you deliver an exceptional customer experience. Have questions? I'm just a message away and always happy to hop on a quick call if that's easier. Simply click INVITE TO JOB or HIRE ME NOW. I'm available and ready to help make your customers happier, improve retention, and lighten your workload.

Customer Support Specialist for SaaS & Fintech | Ecommerce | CRM | Email Support | Live Chat | Ticket Management | Freshdesk, Zendesk, HubSpot, Intercom When customers submit a ticket, send an email, or open live chat, they expect a fast, clear response, not delays, missed follow-ups, or incomplete answers. I help SaaS, Fintech & Ecommerce teams keep their support operations organized, responsive, and reliable every day. I provide daily customer support coverage, managing shared inboxes, responding to customer emails and live chats, handling ticket queues, and maintaining accurate CRM records so every request is tracked, resolved, and documented properly. I’m experienced in high-volume, high-accuracy environments where response time, confidentiality, and precise documentation are essential. How I Support SaaS, Fintech & Ecommerce Teams as a Customer Support Expert: ◆ Responding to customer emails, support tickets, and live chat inquiries ◆ Managing shared inboxes and helpdesk queues to keep response times within SLA ◆ Logging interactions and updating CRM and customer records ◆ Handling account inquiries, onboarding questions, and general product support ◆ Escalating technical or billing issues to the appropriate teams ◆ Tracking unresolved issues and sending follow-ups until resolution ◆ Maintaining organized internal notes and documentation for support teams ◆ Communicating with internal teams via Slack or project management tools Helpdesk, CRM & Collaboration Tools I Work With: Zendesk Freshdesk Intercom Crisp Shopify HubSpot Gmail and Outlook Google Workspace Slack Zoom Trello, Asana, ClickUp, and Notion Zapier What You Can Expect: ✔ Fast, professional responses that match your brand voice ✔ Organized ticket queues and clear internal documentation ✔ Consistent follow-ups so customers are never left waiting ✔ Reliable daily support coverage and communication ✔ Careful handling of customer data and sensitive information Availability: Full-time support; Monday-Saturday EST / CST / PST business hours. I'm available to start immediately. If you need someone to handle customer emails, manage ticket queues, respond to live chat, and keep your support workflow organized, I’m available to support your team. Send me a message or invite me to your job and let me know: ▶Which helpdesk platform you use ▶Your average daily ticket volume ▶The hours you need coverage I respond immediately.