Hire the Best Intercom Specialists
in Nigeria

🌟🌟🌟🌟🌟 5.0 "Enoch is a great consultant! He was prompt, available, and great at explaining things to me. He is an Intercom expert and I am so glad that we are working together!" - Nicole Anderson 🌟 The best at what I do - Top - Rated 🌟 Are you trying to figure out how to automate customer service, raise engagement, and enhance sales? Look nowhere else! I can use Intercom, ManyChat, Chatbot, ChatGPT, Open AI, and Tidio amongst others to build strong chatbots and AI Agent for your company. Chatbots/AI Agents are made to facilitate smooth communication and enhance the client experience. They can respond to consumer questions, make tailored recommendations, offer round-the-clock help, and more. Your chatbots can grow and develop over time with cutting-edge technologies like machine learning and natural language processing. I'm motivated to give my clients excellent service that goes above and above. I pledge to provide customized solutions that are especially designed to meet your unique requirements. I'm here to help you accomplish your objectives and grow your business. As a freelancer, I take great pride in my professionalism and effective communication skills. Building trustworthy relationships with my clients is important to me, and I always go above and beyond to satisfy their needs. Platforms I work with include: - Intercom - Fin AI - Tidio - Voiceflow - Botpress - Manychat - Zendesk - Uchat - Gorgias WHAT CAN I OFFER? - Chatbot Integration to website. - Personalized recommendations and suggestions for chatbot features - Ongoing support and maintenance - Frequently Asked Questions custom flow - Customized chatbots designed to meet your business need - Integration with your preferred platforms, such as Facebook Messenger and WhatsApp. - Help center Articles. - Email Series Setup - AI Fin Setup - Multichannel Integration - Product tour setup - Phone call integration - Omnichannel Helpdesk Support. - Gohighlevel Chabot setup - Open source API integration - Voice agent/Voice Bot/Fin Voice integration setup - Keyword and Growth tool setup. WHY HIRE ME? - Service Partner with CRM Tools. - Vast and experienced in using Multiple CRM and Chatbot software's. - Ability to multi-task and change across platforms. - I am always updated with every new feature as well as other Chatbot softwares. Working with me comes with Zero regrets. Looking forward to hearing from you soon. ✔Intercom Expert ✔Zendesk Expert ✔CRM Expert ✔Manychat Expert ✔Tidio Expert ✔Fin AI Expert

✨"Ify was an outstanding asset to our Customer Support team." - Alexis Maphis (Head of Customer Support) at Confetti DBA Wekudo Tech, USA. ✨"Ify turned frustrated customers into loyal ones. Over the phone, over email, over chat. Every time!" - Lecha Kelly ( Customer Support Manager) at Dynamics Athletics Kelowna, CA. I'm Ify, a customer support specialist with 5+ years of experience across SaaS, health and wellness, e-commerce, and virtual events. I don't just close tickets. I make sure customers walk away feeling confident, heard, and ready to keep doing business with you. Across every role I've held, I've handled the full support cycle: onboarding new users, troubleshooting issues in real time, managing complaints with empathy, and following problems all the way through to resolution. I've worked across live chat, email, and phone and I bring the same warmth and professionalism to every channel. If you're looking for someone who shows up ready, works independently, and genuinely cares about keeping your customers around, that's exactly what I bring. 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝗜 𝗛𝗮𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 & 𝗪𝗵𝗮𝘁 𝗧𝗵𝗲𝘆 𝗗𝗼: ✅Confetti DBA Wekudo Tech (SaaS Event Technology, USA): Supported organizers and attendees using a virtual event platform. Resolved technical issues via email and chat, guided users through platform features, and ensured seamless event experiences for clients and participants. ✅ Pennbrook Management (Property Management, Pennsylvania, USA): Provided customer support for tenants and property owners. Managed maintenance requests, lease inquiries, account updates, and general resident communications while maintaining high service standards. ✅Innacos Labs (Cosmetic Manufacturing & White Labeling, Indiana, USA): Assisted B2B and retail customers with product inquiries, order management, shipping updates, and white label manufacturing requests. Delivered timely support across email and phone while helping clients navigate the production process. ✅ Luspada Europe (B2B Wholesale and DropShipping, EU): Delivered multilingual customer support and managed order logistics across multiple European markets. Cut average resolution time by 30% through efficient coordination and internal documentation. ✅ Instantly.ai (SaaS, US): Supported users of a cold outreach automation tool. Helped boost onboarding completion rates by 18% and maintained sub-4hr response time for campaign-related technical support. ✅ Cytech Nigeria (ICT & Telecom, NG): Managed technical support, product education, and CRM updates for B2B and enterprise clients. Improved customer satisfaction by enhancing internal ticket tracking and follow-up. ✅ Trim Docs (Telehealth – GLP-1 Weight Loss, US): Handled sensitive patient communications, form intake, and telehealth support. Maintained 95%+ satisfaction score while coordinating scheduling and doctor follow-ups. ✅ Green Health Docs (Medical Marijuana Certification, US): Guided patients through telehealth consultations and certification processes. Cleared 40% of backlog in first month and improved patient clarity through tailored support responses. ✅ Veriheal (Medical Marijuana Certification, US): Delivered high-volume HIPAA-compliant support via chat and email. Helped thousands of users navigate legal and medical requirements. Averaged 4.8/5 CSAT across several support campaigns. ✅ Hush Blankets (eCommerce, US & CA): Resolved order, delivery, and return issues for a premium sleep product brand. Helped reduce escalation rates by 20% by improving first-contact resolution and delivery tracking with ShipStation. ✅ iHeartFruits (DTC eCommerce, US): Supported order fulfillment and customer communication for a fruit-based snack company. Maintained peak season response times under 3 hours and managed subscription and refund inquiries efficiently. Experienced with Zendesk, Gorgias, Freshdesk, Intercom, Help Scout, Helpcrunch, Salesforce, Zoho CRM, HubSpot, Shopify, WooCommerce, ShipStation, Google Workspace (Gmail, Docs, Sheets, Meet), Microsoft Office (Word, Excel, Outlook), Trello, Notion, Slack, WhatsApp Business, Telegram, Instagram, TikTok ✨Let's Connect! I am eager to bring my expertise to your team and contribute to the success of your customers.

Most support hires only clear your backlog but I clear your backlog, identify what's causing it, brief your product or engineering team, and build the documentation that stops those tickets from coming back and your support operation improves every week, not just gets maintained. I work with SaaS companies and B2B tech platforms that need someone who can step in immediately, handle complex technical issues without escalation chains, and deliver the kind of customer success experience that keeps users from churning in the first 90 days. What I bring that most support specialists don't: I understand SaaS products at a functional level. I can read error logs, reproduce bugs, write clear reproduction steps for engineering, and explain technical fixes to non-technical users in the same day, without back-and-forth. In past roles, I have managed 150+ tickets per week while maintaining a CSAT score above 95%. That cuts your resolution time and protects your retention. WHAT I HANDLE ⚡ Ticket & Email Support High-volume inbox management, real-time triage, and full end-to-end resolution across Zendesk, Freshdesk, Intercom, and Gorgias. No loose ends. SLA-aware from day one. 🔧 Technical Troubleshooting & Bug Reporting I diagnose platform issues, guide users through fixes, write structured bug reports for dev teams, and track patterns that reveal product gaps, reducing repeat contacts and backlog growth. 🚀 SaaS Onboarding & Customer Success I walk new users through your product with clarity, cutting time-to-value and reducing early churn before it shows up in your monthly metrics. A smooth onboarding is your first customer success win. 🔥 Escalation & Retention Handling Refund requests, frustrated enterprise customers, high-stakes conversations handled with a calm, solutions-first approach that protects the relationship and your revenue. 📚 Help Center & Knowledge Base I convert recurring issues into structured FAQs, help articles, and response templates building a self-serve layer that reduces inbound volume over time. Every case I close makes your documentation stronger. TOOLS Zendesk · Freshdesk · Intercom · Gorgias · HubSpot CRM · Jira · Confluence · Notion · Slack · Google Workspace · RingCentral WHY SAAS TEAMS WORK WITH ME → I resolve issues on first contact, reducing repeat tickets and protecting your CSAT score → I surface product patterns from support data and your product team gets actionable bug reports, not noise → I document everything and your knowledge base grows automatically as I work → I communicate in plain language across customers, engineers, and product managers → Available immediately for full-time, part-time, or short-term coverage If you're running a SaaS or B2B platform and need a customer support and customer success specialist who thinks beyond the ticket queue send me a message let's talk.

In the dynamic and ever-evolving SaaS industry, providing exceptional customer service requires a highly skilled professional who understands the unique challenges of this field. I am that exceptional Customer Service Representative, equipped with a diverse skill set and a proven track record of excellence. I excel in responding to user inquiries and technical issues across various channels, including email, chat, and phone. My abilities include: Providing prompt and accurate solutions Guiding users through product features Troubleshooting technical problems Escalating issues when necessary Documenting interactions and resolutions Maintaining a thorough understanding of software functionalities Gathering and relaying user feedback for product improvement Testing software, reporting bugs, and collaborating with the development team to resolve them With extensive experience in various SaaS environments, I have consistently achieved high customer satisfaction ratings. My approach focuses on building strong relationships with customers and delivering timely, accurate solutions to their inquiries. I pride myself on my ability to empathize with customers, actively listen to their concerns, and ensure their issues are effectively resolved. In previous roles, I developed a deep understanding of SaaS products and solutions, assisting customers with onboarding, troubleshooting, and maximizing the value of their software. My proactive approach led to: A 20% reduction in customer complaints A 15% increase in customer retention If you are looking for an exceptional Customer Service Representative who will ensure a high level of customer satisfaction through effective communication and problem-solving skills, look no further. Contact me to discuss how I can contribute to your team and help elevate your customer service to the next level.

Customer Support Specialist (Shopify, Zendesk, Freshdesk, GoHighLevel) If your inbox is getting out of control, responses are delayed, or customers aren’t getting the experience they should, I can help. I work with e-commerce brands and online businesses to handle customer support properly: fast replies, clear communication, and no missed messages. I’m used to managing 50+ tickets a day across email and live chat while staying organized and consistent. I don’t need micromanagement. Once I understand your process, I take ownership and keep things running. Hi, I’m Funmi. I support Shopify stores, startups, and agencies by handling customer conversations, fixing issues, and keeping operations smooth behind the scenes. What I can help you with: Customer support (email, chat, tickets) Handling refunds, complaints, and escalations Order tracking and issue resolution Live chat support and customer guidance CRM and workflow organization (Notion, Sheets, helpdesks) Communicating with suppliers or internal teams Social media replies and community support Who I usually work with: Shopify and e-commerce brands Startups growing their support volume Agencies managing multiple inboxes Businesses overwhelmed with customer messages What you can expect from me: Fast and professional responses Clear communication with your customers Fewer errors and missed messages Someone reliable who shows up daily and gets the work done Tools I’ve worked with: Shopify, Gorgias, Zendesk, Freshdesk, GoHighLevel, Intercom HubSpot, Salesforce, Google Sheets, Notion, Slack, Trello If you need someone dependable to take over your customer support and keep things organized, send me a message or invite me to your job.

When support queues grow faster than your team can handle, customers feel it first, in slower responses, missed follow-ups, and conversations that fall through the cracks. That's the problem I solve. I am a customer support specialist with over 5 years of experience in customer service, helping SaaS, eCommerce, and tech-forward businesses deliver consistent, high-quality customer experiences across email and live chat channels. I have grown from front-line support into a team lead role at a US-based SaaS company, managing escalations, maintaining quality standards, and ensuring the team delivers reliable customer satisfaction at scale. I also bring hands-on experience supporting users of an AI platform, handling inbound inquiries, guiding customers through product functionality, and maintaining clear, empathetic communication etiquette throughout every interaction. In addition, I have hands-on experience supporting Shopify-based eCommerce workflows and am Zendesk, and Gorgias Certified, with experience managing customer conversations related to order tracking, refunds, returns, shipping inquiries, and customer issue resolution. Whether your team needs dependable day-to-day email support and online chat support, or someone who can step in, hit the ground running, and protect your customer experience while you scale, I am ready. 🔹 Customer Support & Communication I manage the full support cycle with strong product knowledge, genuine care, and consistent follow-through, from the first inbound inquiry to final resolution. • High-volume email support and online chat support • Inbound inquiry handling, complaint management, and escalations • Order processing, order tracking, refund and return support, and payment processing queries • SLA-driven queue management and customer satisfaction monitoring • Clear, professional communication etiquette across every channel Support platforms: Zendesk, Intercom, Gorgias, Freshdesk, Reamaze, HubSpot Industries: SaaS, AI platforms, property technology, eCommerce, FinTech, service-based businesses 🔹 CRM & Ticketing System Management I keep the systems behind your support operation clean, structured, and efficient, so nothing slips through the cracks. • Ticketing system management, tagging, routing, and prioritization • CRM updates, accurate data entry, and record maintenance • Product knowledge documentation and knowledge base navigation • Shopify and Gorgias support for eCommerce customer operations • Workflow improvements that reduce response delays and recurring backlogs Tools: HubSpot, Salesforce, Airtable, Zendesk, Gorgias, Shopify Automation awareness: Zapier, Make, GoHighLevel 🔹 Operational & Administrative Support • Inbox organization, data entry, and follow-up coordination • Documentation, research, and internal task management • Collaboration via Slack, Google Workspace, Notion, and Zoom • Supporting English-language customers across global time zones with clarity and care 💡 Why clients choose to work with me • Every contract on my Upwork profile carries a 5.0 rating • Nearly two years of continuous support experience with a US-based SaaS company, growing into a team lead role • Calm, professional communication style with strong attention to detail • Experienced in complaint management, escalations, and high-pressure queues • Proactive with updates, reliable with deadlines, and consistent with shift coverage • Comfortable supporting global customers across time zones while maintaining high customer satisfaction standards If your team needs a dependable, experienced customer support specialist who brings both front-line excellence and team lead perspective to every engagement, I would love to hear about your workflow. Feel free to send an invite.