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I'm an IT Support Engineer with 10+ years of experience providing remote IT support, systems administration, Microsoft 365 administration, Google Workspace administration, and cybersecurity solutions for startups, small businesses, and enterprise clients worldwide. I help businesses secure, manage, troubleshoot, and optimize their IT infrastructure, ensuring users stay productive while systems remain secure, compliant, and reliable. Core Services ✅IT Support & Help Desk Windows 10/11 macOS Microsoft Office & Microsoft 365 Hardware & software troubleshooting Remote desktop support Performance optimization Driver & application issues Printer configuration Email troubleshooting ✅Microsoft 365 Administration Exchange Online Outlook Teams SharePoint Online OneDrive Microsoft Entra ID (Azure AD) Microsoft Intune User & license management MFA implementation Conditional Access Security policies Tenant administration ✅Google Workspace Administration Gmail Google Drive Google Admin Console DNS & MX Records User management Email migration Google Vault Workspace security Business email setup ✅System Administration Active Directory Windows Server Group Policy File sharing NAS VPN setup DNS DHCP Remote access Network troubleshooting ✅Apple & macOS Support MacBook & iMac support Apple Business Manager iCloud Time Machine FileVault Microsoft 365 on Mac Google Workspace on macOS Device migration Data transfer ✅Cybersecurity & Compliance Endpoint security Microsoft Defender BitLocker FileVault Multi-Factor Authentication (MFA) Security hardening Email security Malware & ransomware removal Security assessments Access management Compliance best practices ✅Cloud & Migration Microsoft 365 migration Google Workspace migration OneDrive migration SharePoint migration Email migration Data backup Disaster recovery ✅Remote Support Tools TeamViewer AnyDesk Splashtop Chrome Remote Desktop Quick Assist Zoom Microsoft Teams ✅Why Clients Hire Me ✔ 10+ years of professional IT experience ✔ 1,000+ students trained in practical IT skills ✔ Remote IT support for clients across multiple countries ✔ Fast troubleshooting and clear communication ✔ Long-term IT support and managed services ✔ Security-focused approach with compliance best practices Whether you need IT Help Desk, Microsoft 365 Administration, Google Workspace Support, Windows or macOS troubleshooting, Cybersecurity, Cloud Migration, or Ongoing IT Management, I deliver reliable solutions that keep your business secure and running smoothly. Let's discuss how I can help support and secure your IT environment.

Hi, I’m Matthew — an IT Support Specialist with 10+ years of experience supporting users, deploying secure systems, and solving complex technical problems both remotely and on-site. Certifications: Google IT Support Professional Google Cybersecurity ISO/IEC 27001:2022 Associate ISC2 Certified in Cybersecurity What I Do: Helpdesk support (email, phone, remote connection, and on-site) Windows server and desktop deployment (secure, multi-user) Software/hardware troubleshooting Remote access setup and management Experience with Zendesk, Freshdesk, Zapier (for automation) Familiarity with Mikrotik and Ubiquiti environments I’m committed to fast, friendly, and effective tech support. Whether you're a business, school, or startup, I’m ready to keep your users happy and your systems running smoothly.

I am a dependable IT Support Specialist providing remote technical support, helpdesk assistance, system troubleshooting, software setup, user support, website management, and ongoing IT operations assistance for businesses, startups, and remote teams. I help companies keep their systems running smoothly by resolving technical issues quickly, supporting end users professionally, maintaining business websites, and ensuring that daily operations are not interrupted by avoidable IT problems. I have hands-on experience supporting users across software applications, Windows environments, cloud tools, email systems, network connectivity issues, and business productivity platforms. Whether it's a one-time technical issue, website maintenance request, or long-term helpdesk support, I bring a calm, structured, and solution-focused approach to every task. 💻 IT Support Services I Provide ✔ Remote Helpdesk Support – End-user troubleshooting via chat, email, remote desktop, or ticketing systems ✔ Software Installation & Configuration – Setting up business applications, user accounts, and productivity tools ✔ Windows PC Troubleshooting – Resolving slow systems, driver issues, startup errors, software conflicts, and system glitches ✔ Email & Workspace Support – Microsoft Outlook, Google Workspace, login issues, synchronization, and account setup ✔ Network & Connectivity Troubleshooting – Internet issues, printer connectivity, LAN/Wi-Fi troubleshooting, VPN support ✔ Website Management & Maintenance – Updating website content, plugin/theme updates, uptime checks, fixing minor site issues, monitoring functionality, and basic backend administration ✔ User Access & Permission Management – Password resets, user onboarding/offboarding, access configuration ✔ Technical Documentation – Writing setup guides, user instructions, troubleshooting SOPs, and internal IT process documents ✔ Ongoing IT Administrative Support – Routine maintenance, updates, monitoring, and user assistance 🛠 Tools, Platforms & Systems ✅ Windows OS Support ✅ Microsoft Office / Outlook ✅ Google Workspace ✅ Remote Desktop / AnyDesk / TeamViewer ✅ Basic Network Troubleshooting ✅ Website CMS Platforms (WordPress, web dashboards, hosting panels) ✅ cPanel, Roundcube email / email setup & provisioning (IMAP, POP3) ✅ Software & Driver Installation ✅ Ticketing and Issue Tracking Systems ✅ Excel / Google Sheets for IT logs and reporting I continuously improve my technical knowledge by staying current with modern troubleshooting practices, business software environments, website administration workflows, and remote support processes. 🏢 Business Environments I Support 🏗 Small Businesses & Startups 💼 Remote Teams & Virtual Offices 🛒 E-commerce Businesses 📈 Administrative & Service-Based Companies 💻 Entrepreneurs needing on-demand technical assistance 💡 Who I Work Best With ✔ Business owners needing reliable IT support without full-time staff ✔ Teams requiring day-to-day helpdesk assistance ✔ Companies with remote workers needing technical onboarding and support ✔ Businesses needing both technical support and routine website oversight ✔ Clients who value responsiveness, patience, and accurate problem resolution 🤝 What You Can Expect 📌 Fast and professional troubleshooting 📌 Clear communication with non-technical users 📌 Organized and documented issue resolution 📌 Reliable remote support with minimal downtime 📌 Consistent website monitoring and updates 📌 Long-term technical assistance you can depend on I understand that every minute of technical downtime affects productivity, customer service, and revenue which is why I focus on solving issues efficiently, maintaining stable systems, and preventing recurring disruptions whenever possible. If you need an IT Support Specialist who can provide dependable helpdesk support, website management, user assistance, and practical technical solutions, I’d be glad to support your business. 📩 Send a message and let’s discuss your IT support needs.

Are you looking for a reliable IT professional who can quickly resolve technical issues, secure your systems, and keep your business running smoothly? You’re in the right place. I am a skilled IT Support & Security Specialist with hands-on experience in computer troubleshooting, desktop support, and help desk services. I help individuals and businesses diagnose, fix, and prevent technical problems—minimizing downtime and maximizing productivity. Technical skills Help Desk Ticketing (Spiceworks) Computer Troubleshooting & Repair (hardware & software issues) IT Security Setup & System Protection Remote & On-Site Desktop Support Software Installation & System Optimization Basic Networking (IP, DNS, DHCP) Microsoft Defender Antivirus Office 365 (Outlook, OneDrive, Excel) Zoom and Video Conferencing Tools Command Line (ipconfig, nslookup, Ping) User Support & Technical Documentation Customer Service & Communication IT Security Focus I don’t just fix problems—I help prevent them. I implement basic to intermediate cybersecurity best practices to protect your systems, data, and users from threats. Why Choose Me? Fast response & quick turnaround time Clear communication (no confusing tech jargon) Detail-oriented troubleshooting approach Reliable remote support tools Customer-focused service Whether you're a small business, startup, or individual user, I provide dependable IT support tailored to your needs. Let’s get your systems running efficiently and securely—message me today to get started.

💲 $30–$40/hr | ⭐ 10+ Years of Experience | ⏳ 99% Task Completion Rate Need Reliable Tech Support? I’ve Got You Covered! I help businesses troubleshoot, optimize, and secure their IT environments. Whether it’s fixing Windows issues, managing Office 365 tenants, or implementing cybersecurity best practices, I ensure smooth, secure, and high-performance systems with minimal downtime. 🔹 How I Can Help You: ✅ Technical Support & Helpdesk: Troubleshooting software/hardware issues, remote assistance & IT support. ✅ Windows & Office 365 Administration: Managing Office 365 tenants, Exchange, Outlook, SharePoint, Teams & OneDrive. ✅ Cybersecurity & Compliance: Implementing MFA, endpoint protection, vulnerability assessments, and best security practices. ✅ IT Automation & Optimization: Enhancing system performance, managing updates, and automating IT workflows via PowerShell. ✅ Cloud & Email Migrations: Seamless migrations to Office 365, Google Workspace, or hybrid environments. ✅ User Training & Documentation: Creating clear, step-by-step guidance for end-users & IT teams. 🏆 Why Work With Me? 🚀 Proven Results: 99% task completion, 85%+ first-call resolution, reduced client downtime by 40%. 🛡️ Security-First Approach: I apply the latest cybersecurity measures to protect your business. 📌 Fast & Efficient: Quick response times, no delays—your IT problems get solved on time, every time. 💡 Clear Communication: No tech jargon—I break things down so you can focus on your business. 🔍 Tech Stack & Tools: 🖥 Windows 10/11, Windows Server 2016/2019/2022 🌐 Office 365, Azure AD, Intune, Exchange Online 🔒 Network & Endpoint Security (Firewalls, Antivirus, MFA, EDR) ⚙️ PowerShell Scripting & IT Automation 📞 Helpdesk & Remote Support (Zendesk, Freshdesk, ServiceNow, AnyDesk, TeamViewer) 📌 Portfolio & Success Stories: 📌 Migrated 500+ users to Office 365 with zero downtime. 📌 Reduced IT support tickets by 30% by automating security updates. 📩 Let’s Get Started! Need fast, reliable, and secure IT support? Let’s chat! Click “Hire” to get started. 🚀

I am a highly skilled level 3 Software Engineer with expertise in managing operating systems (Windows, Linux, macOS), databases (MySQL, SQL Server), and network configurations (TCP/IP, DNS, VPN). I specialize in troubleshooting complex hardware, software, and network issues, and have hands-on experience with API support, virtualization (VMware, Hyper-V), and cloud platforms (AWS, Azure). I'm very proficient in a wide range of technological tools and I'm confident to deliver efficient, high-quality support while ensuring seamless technical performance and user satisfaction.