Hire the Best AnyDesk Software Specialists

Results-Driven Technical Support & Customer Operations Specialist with over 10 years of experience, including 6+ years in IT support, infrastructure, and networking. Currently managing L1/L2 multi-channel technical and e-commerce operations at Huawei Technologies across 15+ MEA countries — successfully resolving 29,000+ cases with a 90%+ CSAT rating and earning the Huawei Excellent Individual Award (2024). Expert in comprehensive troubleshooting for consumer electronics, networking hardware, and e-commerce workflows (including Vmall order tracking and returns), backed by a strong technical foundation in enterprise networking, SAP ERP administration, and modern support platforms like Zendesk and Shopify. Operating in a flexible remote environment with exceptional availability and responsiveness across different time zones. Languages: Arabic (Native), English (Fluent) Core Expertise & Technical Skills: - IT Infrastructure & Networking: Routers, Switches, Firewalls, IDS/IPS, VPN, DNS/DHCP, TCP/IP - E-commerce & Support Platforms: Shopify, Zendesk, LiveChat, Vmall Operations - Enterprise Systems: SAP ERP Administration - Customer Operations & Care: Multi-channel support (WhatsApp, Live Chat, Slack, Email), complex technical escalations, return/refund authorizations, and SLA compliance - Device & Application Support: Consumer electronics (smartphones, laptops, tablets, routers, wearables, audio devices), AppGallery services, and Huawei ID/account management Tools & Platforms: - Support & Ticketing: Zendesk, CC Desk, LiveChat, WhatsApp Business, Slack, Email - E-commerce & Inventory: Shopify, Vmall, Google Sheets - Enterprise & Networking Tools: SAP ERP, network security and routing configurations

IT Support Professional with 6+ years of experience in technical troubleshooting, incident management, and end-user support across B2B and consumer environments. Google IT Support Professional Certificate holder (Google / Coursera, 2026), with hands-on training in networking (TCP/IP, DNS, DHCP), operating systems (Windows, macOS, Linux), system administration, and IT security. What I can help you with: → Level 1 & Level 2 Help Desk support → Remote troubleshooting (hardware, software, connectivity) → Ticket management and incident documentation → Network fundamentals and basic system administration → Apple device support (iPhone, iPad, MacBook) → IT onboarding and user support for small teams I document everything I work on — you can see my hands-on lab portfolio here: notion.so/agustinlas Available for remote contracts. Let's talk.

I am an Information Technology Instructor for 6 years and IT helpdesk support specialist for 4 yrs and counting. Highly knowledgable and managing M365 environment, Google workspace, DNS Settings and email management and deliverability. GoHiglevel admin responsible in all integrations, user management and subaccounts. Can manage and finish all task in timely manner. A versatile, approachable and can adjust to any environment. I am very willing to learn, adapt and to discover new ideas for my personal growth and development.

Iam a Customer Service/Technical Support specialist proficient in multilingual Tier 1 and Tier 2 assistance for diverse clients. Demonstrated excellence in Microsoft 365 troubleshooting, Google Workspace support, and Microsoft Intune / Entra ID / Azure consistently resolving 25-30 tickets daily while maintaining a user satisfaction rating above 95%. Skilled in AI prompt engineering and advanced technical tool utilization to optimize workflows in high-volume environments. Expert in problem-solving, ticket management, and multilingual communication (German, English, Arabic), delivering responsive and effective tech solutions. 💼 𝗞𝗲𝘆 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: - Troubleshooting PCs, Macs, and peripherals (printers, scanners, headsets) - Microsoft 365 support (Outlook, Teams, OneDrive) - Google Workspace troubleshooting including Gmail, Drive, Meet, and admin console support - Resetting passwords, account unlocks, and BitLocker key recovery - Support via ServiceNow with experience in Microsoft Intune, Active Directory, and Google Admin Console- End-to-end ticket management, including escalation when needed - AI prompt engineering including workflow optimization, knowledge base automation, and productivity improvement - Advanced use of AI tools including ChatGPT, Microsoft Copilot, and Eliza for technical support and business solutions Strengths and Skills: • Proficient in multilingual communication (German, English, Arabic) to support diverse clients. • Expertise in Microsoft 365 technical support (troubleshooting, advisory, and reactive solutions). • Strong problem-solving skills for complex IT issues with a customer-focused approach. • Quick response and resolution of technical challenges to ensure minimal downtime. - Consistently resolve 25–30 tickets per day - Maintained a 95%+ user satisfaction rating across all channels In my current role as a Service Desk Technician, I engage with a wide range of users — from startups to enterprise clients — and adapt to evolving tools and workflows with ease. My approach combines technical know-how with a people-first attitude, ensuring both speed and satisfaction in every interaction. I’m actively seeking a long-term, part-time opportunity to provide remote technical support and help businesses run smoothly. Let’s connect — I’d love to discuss how I can support your team.

With 40,000 Upwork hours of experience and a Top-Rated Upwork badge, I help businesses streamline IT operations, secure networks, and reduce downtime. My expertise includes: - RMM (DattoRMM, NinjaRMM, Kaseya, Continuum, Labtech, N-Able, SyncroMSP) - Ticketing systems (Connectwise, Zoho, Kaseya, AutoTask, Zendesk, Freshdesk) - Password Managers (ITGlue, LastPass, Zoho Vault, Keeper, Password Boss) - Hybrid Identity synchronization(Azure AD Connect sync, Azure AD Cloud sync, Microsoft Entra Connect Sync) - Office 365 (Microsoft Office, OneDrive, SharePoint, Exchange Online) - Windows Server / Active Directory (Setup, Configuration, and migrations) - Network troubleshooting - Configuration, maintenance, and troubleshooting (Unifi, Meraki, Sonicwall, Cisco, Netgear, and other similar firewalls or network equipment) - Email migration (IMAP, Exchange on-premise and Office 365) - Virtualization (VMWare, Hyper-V) - End-user mobile device support (iPhone / Android / Windows) - Antivirus program deployment (Webroot, BitDefender and Sophos) - Backups (Storage Craft, Azure, Acronis, Datto, Veeam, Cloudally) Certifications: Windows 7, Configuration Windows Server 2008, Active Directory Configuration Windows Server 2008, Network Infrastructure Configuration Attended Windows Server 2003, Active Directory Implementation and Administration Training/Workshop Attended Cisco Certified Network Associate Bootcamp I’d welcome the opportunity to discuss how I can contribute to your team. Thank you for your time! Best regards, Jason Dela Cruz

IT and Office 365 Support Engineer specializing in Office 365 Applications like Exchange, Sharepoint and OneDrive Setup and Migration, Office Apps (any version), Teams, Outlook (2016 and up) and managing Office 365 Business Account. Email Security/Hardening Specialist under Microsoft 365 environment including setting up DNS records like DKIM, DMARC and SPF. Email Migration (IMAP, PST, Google Workspace to M365 Migration, GoDaddy to M365 and others) Sharepoint/OneDrive migration limited to cloud-to-cloud migration. Sharepoint/OneDrive file organization, permissions management Sharepoint Intranet Site setup with no coding. Technical Knowledge Manager handling business solutions and analysis. Experienced in knowledge-based document creation, change and update with documents. Creation and update of actual document in different platforms. Implementation, handling feedback from stakeholders and discussing updates. Process Analyst handling ticket escalations, root cause analysis, gaps in processes, updating and creation of knowledge articles. Trainer handling online and classroom training pertaining to Service Desk/IT topics. Incident Manager handling escalations and correct routing of ticket. Worked with tower managers to mitigate escalations. Handled 10 agents that works with Returned Tickets. Senior IT Helpdesk Analyst handling outage handling process and advanced support. IT Helpdesk handling service desk ranging from AD password resets, application issues, software/hardware troubleshooting, mobile device management, onboarding/offboarding