Hire the Best Email Technical Support Specialists
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I am an experienced IT Support and Customer Service Specialist with strong expertise in SaaS Customer Support, Phone and Email Support, and Microsoft 365 administration. I handle OneDrive setup, SharePoint Online troubleshooting, Microsoft Forms, Sway, and general Office 365 configuration and deployment with efficiency and attention to detail. I deliver customer-centric support, ensuring every client receives clear guidance, timely solutions, and a positive service experience. I am skilled in using Zendesk and other modern CRM tools to manage tickets, resolve issues, and maintain accurate customer records. I also provide dependable Virtual Assistance and administrative support when needed. My Key Skills are: SaaS & Technical Customer Support Phone, Chat & Email Support CRM Tools (Zendesk, Freshdesk, etc.) Customer Success & Relationship Management Virtual Assistance & Documentation Microsoft 365 Setup, Configuration & Troubleshooting OneDrive & SharePoint Online Support

Customer Support & Customer Success Specialist for SaaS, AI, Tech & E-Commerce | Email, Phone & Chat Support | Reduce Churn, Resolve Tickets & Keep Users Coming Back. Most SaaS founders don’t lose customers because of a bad product. They lose them because their help desk has no system, no speed, and no specialist managing it. If you are a founder still answering support tickets yourself, this profile is for you. Every unanswered ticket, every confusing onboarding email, every “I couldn’t figure it out” is a cancelled subscription you didn’t have to lose. That’s exactly what I fix. I am a Customer Support, Customer Success & Technical Support Specialist helping SaaS, AI, Tech, and E-Commerce companies improve user retention, reduce churn, and deliver 5 star customer experiences without the founder drowning in support queues. Here’s what working with me looks like: ◆ Help Desk & Ticket Management — clear, empathetic responses that resolve issues the first time, not after 3 follow ups, while keeping response time and CSAT targets on track. ◆ Onboarding & User Retention — I walk new users through your product so they activate, engage, and stick around instead of churning in the first 30 days. ◆ Technical Support & Troubleshooting — I handle complex support issues, manage escalations properly, and make sure no ticket falls through the cracks. ◆ Knowledge Base & Documentation — SOPs, knowledge base articles, FAQs, and help desk documentation that cut ticket volume and reduce recurring questions. What I work with: Zendesk | Freshdesk | Intercom | HubSpot | Gorgias | Zoho | Salesforce | Google Workspace | CRM Systems | Live Chat | Email Support | Chat Support | Ticketing Systems | Live chat software | online chat support | Live agent | Product knowledge This is the right fit if you are: ◆ A SaaS, AI, Tech, or E-Commerce business scaling your support function. ◆An Operations or Customer Success leads who need a reliable specialist, not a coordinator. ◆A team that measures success in retention rates, CSAT scores, and churn metrics not just ticket counts. I don’t just answer tickets. I build the support infrastructure that keeps your customers and your revenue intact. If that is what you are looking for, let’s schedule a conversation.

If your Microsoft 365 tenant is becoming difficult to manage, users are facing email or access issues, or your IT support requests keep piling up, you don’t just need general admin help — you need someone who understands how to keep your cloud environment stable, secure, and running smoothly. I help businesses, startups, and IT teams manage Microsoft 365 and Google Workspace environments by handling day-to-day administration, troubleshooting support issues, and ensuring users stay productive without technical disruptions. The result is fewer support escalations, faster issue resolution, improved security, and more time for your business to focus on operations instead of IT headaches. My name is Dennis, and I am a Microsoft 365 & Google Workspace Support Engineer with several years of experience providing remote IT support, tenant administration, and cloud system troubleshooting across business environments. I don’t just “fix issues” when they come up — I take ownership of your environment, identify root causes, and ensure your systems are properly configured to prevent recurring problems. Most clients come to me when: – Users are having Outlook, Teams, or login issues – Email delivery or forwarding is not working properly – Microsoft 365 licenses and users are not well managed – Google Workspace admin tasks are becoming overwhelming – Shared mailboxes, permissions, or groups are misconfigured – IT support tickets are piling up with no clear resolution I step in, stabilize the environment, and keep everything running efficiently. 📌 Microsoft 365 Administration & Support I manage and support Microsoft 365 environments to ensure smooth business operations. – User creation, deletion, and license management – Exchange Online mailbox setup and troubleshooting – Outlook configuration and email delivery support – Teams setup, troubleshooting, and permissions – OneDrive and SharePoint access management – Shared mailboxes, aliases, and distribution groups – MFA setup and security configuration – Mail flow and forwarding issue resolution 📌 Google Workspace Administration I help businesses properly configure and maintain Google Workspace environments. – User and group management – Gmail routing and email troubleshooting – Google Drive access and sharing permissions – Admin console configuration and policy setup – Domain setup and email authentication (SPF, DKIM, DMARC) – Security and account recovery support 📌 Helpdesk & Technical Support I provide fast and reliable remote support for end users and IT teams. – Tier 1 & Tier 2 support for Microsoft 365 and Google Workspace – Troubleshooting Outlook, Teams, Gmail, and browser issues – Password resets and account recovery – Remote user assistance and onboarding support – Ticket handling and escalation management – Clear documentation and issue tracking Tools & Platforms I Work With Microsoft 365 Admin Center Exchange Online Microsoft Teams SharePoint & OneDrive Outlook (Desktop & Web) Google Workspace Admin Console Gmail / Google Drive / Calendar Azure Active Directory (Entra ID) Remote Support Tools (AnyDesk, TeamViewer) Service Desk Tools (Zendesk, Freshdesk, Jira Service Management) Why Clients Work With Me – Strong Microsoft 365 and Google Workspace expertise – Fast and structured troubleshooting approach – Clear communication and reliable updates – Able to work independently with minimal supervision – Focused on long-term fixes, not temporary solutions – Experience supporting real business environments I work best with businesses that need a dependable IT support specialist who can manage cloud systems, resolve user issues quickly, and keep Microsoft 365 or Google Workspace environments running smoothly without constant escalation. If you’re looking for someone who can handle your Microsoft 365 or Google Workspace support, reduce IT workload, and keep your systems stable, I’d be happy to support your team.

Are you looking for a support expert you can entrust with your users and customers while you focus on making your products better? If so, welcome. I'm a tenacious customer support specialist, Google IT Support certified, with over four years of experience ensuring customer success. I support users from the moment they show interest, to buying, and throughout their entire lifetime value with the brand. My customer support approach combines empathetic customer engagement skills sharpened in my marketing days with technical and problem-solving skills. When customers log their complaints or inquiries, I don't see it as just another ticket to quickly clear; it's an opportunity to represent your brand, connect with a human, solve a complex problem, provide satisfaction, and upsell a product when appropriate. Despite my human approach to technical and customer support, I strictly adhere to SLA policies, hit high-volume ticket metrics (80–100 tickets/week), and maintain meticulous standard documentation. This balanced approach has consistently resulted in positive feedback from both customers and internal team members. If you are looking to work with a reliable professional you can trust, and your customers will love, you have come to the end of your search. Here’s how I will add value to your team: SUPPORT SERVICES Technical Support / Tech Support: using root-cause analysis to troubleshoot and resolve complex issues as they arise. Helpdesk / Service Desk: Serving as your frontline contact for customers. Efficient issue triaging, ticket lifecycle management, and appropriate escalation handling depending on my assigned tier and access (I expertly handle Tiers 1 & 2). Remote Support: Delivering dependable, decentralized support and seamless asynchronous collaboration with you and your team. Documentation & Bug Reporting: writing effective documentation of user interactions, including feedback for engineering teams, and building a robust internal knowledge base for smooth future support agent onboarding. ECOSYSTEMS & SUPPORT AREAS Microsoft 365 (M365) / Microsoft Office Suite Google Workspace Operating Systems: Windows, Linux, macOS Networking: TCP/IP Configuration Domain Services: DNS Management / Email Authentication (SPF, DKIM, DMARC) CRM TOOLS & COMMUNICATIONS Zendesk HubSpot Slack Zoom Microsoft Teams Are you ready to consistently give your customers a satisfactory support experience? Send a quick message now.

When customers get stuck, they don't just need answers; they need to feel taken care of. I bring both the technical depth and the communication skills to make that happen. I've spent years in technical support for web hosting environments, where I reduced ticket resolution times by over 30% by building better support systems, cleaner documentation, and more efficient workflows. I work across the full customer journey from onboarding and troubleshooting to knowledge base creation and CRM management. What sets me apart: I can debug a DNS misconfiguration, write the help article explaining it, and follow up with the customer in a way that builds long-term trust. That combination is rare, and it's what I bring to every role. Where I deliver results: • Customer success & technical support (Zendesk, Freshdesk, Intercom, HubSpot CRM) • Technical writing & knowledge base development (Confluence, Notion, Google Docs) • Web hosting environments (cPanel, Plesk, WordPress, DNS, domain management) • Project coordination (Asana, ClickUp, Trello, Monday) I work best with SaaS companies, hosting providers, and digital agencies that need someone who understands both the product and the customer. Let’s connect to build organised systems, stronger customer relationships, and content that drives real results.

Experienced Technical Support Specialist skilled in Microsoft 365 and expert cold email service. Proficient in resolving complex technical issues and optimizing Microsoft 365 organizations for enhanced productivity. A creative strategist with a proven track record in crafting compelling cold email campaigns that foster strong client relationships and drive results. Committed to delivering exceptional support and implementing innovative email marketing solutions to achieve organizational goals. My tenacity and ability to learn quickly always make me stand out.