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Hey, Are you ready to reclaim your time and focus on what you do best? I don’t just "check boxes." I look for ways to optimize your workflows so you never have to solve the same problem twice. With a proactive mindset and a commitment to reliability, I act as an extension of your brand. 🔹I understand growing your vision can be challenging. My exceptional administrative support and project management has helped businesses to grow their services. My clients have achieved predictable 15% growth while maximizing revenue and profit. 💥My assistance and support goes beyond just skills. It's research, strategy, passion, and dedication, all in one! Hand over your projects, administrative tasks and business operations heavy lifting to me, and focus on what you excel at! With extensive experience recruiting, hiring, and managing talents across platforms like Upwork, LinkedIn, Indeed, and Handshake, I understand the complexities of finding the perfect fit for your company. 🚀I am ready and willing to offer you the following services: 🔹I ensure a smoother candidate management process, addressing your pain points by attracting highly qualified professionals. 🔹I employ TalentLMS to provide customized training programs, equipping new hires for success. 🔹 I facilitate an onboarding process that integrates new employees swiftly and effectively into your organizational fabric, mitigating the risks of prolonged adjustment periods. I will assist you in handling various Administrative tasks, Customer Support tasks, Store sensitive Information and Manage your Social Media Pages. 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠: ✅ Recruitment and Human Resource Management (July 2024) ✅ HubSpot Customer Service Training, HubSpot Academy (September 2021) ✅ Licensed Pharmacist (July 2019) ✅ Writing in the Science, Stanford Online (Jan 2023) ✅ Project Management Skills for Leaders, Project Management Institute (August 2024) Key Skills 📌 Tech Startups: Experience in project management assisting technological startups with data management and research. 📌 Medical Expertise: Knowledge in medical terminology, appointment scheduling, and medical record management for your medical and wellness practice. 📌 Healthcare Industry: Well-versed in supporting medical practices, ADHD, Psychiatry, Mental Health, Nutrition and Clinics. 📌 Pharmaceutical Industry: Proficiency in drug research, regulatory compliance, and pharmaceutical data management. Why choose me? I am passionate and detailed oriented professional. You can rely on me for anything, from every missing comma to double spaces, my eye catches every flaw. Plus my years of experience gives me insight in various aspects of a successful business. Don't believe me, here are some of what my Upwork clients have to say: 🌟"Thank you Mercy for being that quick and accurate with translating, proofreading and editing our documents. She paid attention to details, she understood the assignment and it was a pleasure working with her and we will definitely get back to her as often as we need her services! Totally recommendable!" SEB CONSULT 🌐 🌟 "Mercy writes in a very clear and professional style. She exceeds all of the client's requirements. She has turned around her assignments well ahead of the deadlines and has been very responsive on UpWork. I plan to continue to assign her milestones well into the future." Osinakachi A. 🌟 "Great skills and great cooperation from Mercy, keeping time is well mastered by her. She delivered good work on the medical assistant project and her communication was top-notch. She was very supportive throughout. Thank you again for your good work and commitment! I highly recommend her and will definitely work with her in the future! Goodlucks Mercy!" Omo E. 🌟 "Working with Mercy was easy. She completed the job prior to the deadline and requested notification of changes necessary within the timeframe. The brief was followed with the presentation clear and the document written to the audience described. Communication from Mercy was regular, clear and efficient." Prof. Gloria E. I can communicate with clients via phone, live chat, or email, and I’ve worked with these tools: - EHR Tools -DrChrono, Athena, CharmHealth, EnsoraHealth, etc. -Sales Outreach: Mailchimp, Apollo, Slack, Freshdesk, & Salesforce. - Social Media Management & Scheduling: Instagram, Whatsapp, Facebook, LinkedIn, Pinterest, Canva, and WordPress. - Administrative & Project Management Tools: Trello, Asana, Monday, Google Calendar, ClickUp, Eventbrite, and Microsoft Office Suite. - Collaboration & Teamwork: Google Suite (Docs, Sheets, Slides), Google Meet, Zoom. Send me a direct message, or ‘Invite to Job’ to connect with me! Or just HIRE ME! I'm available for a quick call to discuss your business goals! Let's talk, Mercy A.

If your Shopify store is losing customers due to slow replies, unresolved tickets, or unstructured customer support operations, the problem is not your product, it is your support system. I help Shopify and eCommerce brands take full control of their customer support operations, live chat systems, and email ticket workflows, ensuring every customer message is handled quickly, correctly, and in a way that protects revenue and improves retention. I am a Shopify Customer Support Specialist and eCommerce Customer Service Agent experienced in managing high-volume support environments using Shopify Admin, Gorgias, Zendesk, and Freshdesk. I operate as a structured support handler , not just a responder, ensuring inboxes stay organized, customers stay satisfied, and tickets never remain open for long. My focus is to improve customer satisfaction (CSAT), reduce response time, prevent escalations, and increase customer lifetime value through better support execution. 🔹 Shopify & eCommerce Customer Support Operations I manage end-to-end Shopify customer support workflows, including: → Full Shopify order management (tracking, edits, updates, and fulfillment communication) → Refunds, returns, cancellations, and exchange processing with clear resolution handling → Chargeback prevention and dispute communication support → Live chat support for real-time customer engagement and sales assistance → Email inbox management and structured helpdesk ticket resolution (Gorgias / Zendesk / Freshdesk) → Pre-purchase support to reduce hesitation and increase conversion → Post-purchase support to improve satisfaction and reduce refunds → CRM updates, customer history tracking, and structured support logging → FAQ and self-service system improvement to reduce repetitive tickets → Social media customer support (Instagram, Facebook Messenger, TikTok DMs) 🔹 Tools & Support Systems I Work With I use modern eCommerce support infrastructure to maintain speed, structure, and accuracy: → Shopify Admin (order + customer operations control center) → Gorgias (eCommerce-focused helpdesk automation + live chat) → Zendesk (structured ticketing, escalation, and SLA management) → Freshdesk (support workflow organization and tracking) → Google Sheets (performance tracking, reporting, and ticket logs) → ClickUp / Trello (workflow coordination and task management) → ChatGPT & Claude (communication refinement and multilingual support assistance) 🔹 Experience in Shopify Customer Support I have experience managing customer support operations for Shopify-based eCommerce brands in the beauty, fashion, shapewear, and lifestyle industries, handling fast-paced daily customer interactions across multiple channels. My experience includes: → Managing 30–55+ daily customer inquiries across email, chat, and social media → Running structured inbox systems to prevent missed or delayed responses → Handling high-volume Shopify refunds, returns, and delivery-related complaints → Resolving billing issues, order errors, and customer dissatisfaction cases → Reducing repeated customer tickets by improving SOPs and support workflows → Improving response consistency and reducing backlog during peak periods → Supporting both sales-driven (pre-purchase) and resolution-driven (post-purchase) support → Maintaining organized ticket logs and ensuring follow-up completion across all cases. 🔹 Key Impact in Customer Support Operations → Improved customer satisfaction (CSAT) through faster, structured, and consistent responses → Reduced response delays by organizing inbox workflows and prioritizing urgent tickets → Increased customer retention by resolving issues before escalation → Reduced refund pressure by improving communication and expectation clarity → Increased conversion rates by assisting customers during purchase decisions → Improved operational efficiency through support workflow optimization (SOP-driven handling) → Strengthened brand trust through consistent, professional customer communication 🔹 Keywords Shopify Customer Support, Shopify Customer Service, eCommerce Customer Support, eCommerce Customer Service Agent, Live Chat Support Specialist, Email Support Specialist, Helpdesk Support (Gorgias, Zendesk, Freshdesk), Virtual Assistant Shopify, Order Management Specialist, Refunds and Returns Support, Customer Retention Specialist, Customer Experience (CX), Customer Satisfaction (CSAT), Ticket Management, CRM Support, Dropshipping Customer Support 📩 Let’s Work If you are looking for a reliable Shopify Customer Support Specialist who can take full control of your customer support operations, improve response time, and deliver consistent customer satisfaction across email, live chat, and social channels, Send me a message, or invite me to your job.

In my most recent project, I built a low-latency AI voice receptionist for a local home services company, eliminating missed after-hours calls and automatically routing over 40 new booked jobs directly into GoHighLevel in the first month. I'm an AI voice agent developer. I hate calling a business and getting stuck with a clunky, robotic phone menu. I build low-latency, natural-sounding AI receptionists with Vapi and Retell AI. I help businesses fix their inbound call and outbound campaign bottlenecks. Most companies just want the phone answered and the leads put on their calendar. I set up Twilio Voice and ElevenLabs Turbo V2 so the AI sounds like a real person instead of a tin can. I connect these voice agents to GPT-4o or Claude so they can handle complex questions from your knowledge base. I spend a lot of time on latency tuning. A long awkward pause kills the conversation. I fix that. I don't just set up a basic prompt and call it a day. Real businesses have messy data. Callers mumble, mispronounce things, or give incomplete addresses. I build fuzzy matching and scoring algorithms in n8n so your system actually knows what the customer is talking about. I use webhooks and REST APIs to tie everything together behind the scenes. If a caller has an emergency, like a burst pipe or an urgent medical issue, I build a warm transfer to get them to a real person fast. You probably need your calls to do actual work. I use Make and n8n to push lead qualification data straight into CRMs like GoHighLevel, HubSpot, or Google Sheets. I also build out SMS follow-up and missed-call text-back sequences in GoHighLevel because customers expect text messages today. I handle the tricky stuff, like getting SMS consent mid-call without the agent accidentally reading the confirmation text out loud. After the call, I make sure the full call transcript, summary, and call outcome get logged directly into your CRM. I work heavily with home services, specifically plumbing and HVAC companies. Plumbers miss calls when they are stuck under a sink. I build AI dispatchers that check technician availability in real time and book the job. I also build these systems for real estate businesses that need help coordinating property access with subcontractors. And I work with healthcare clinics. They need calendar booking and patient intake that works perfectly. For my medical and legal clients, I make sure the AI states the required AI disclosures and call-recording consent right at the start of the call. If you want to run cold calling automation, I can set that up too. I build outbound campaigns that track lead pipeline stages, handle common objections, and follow up automatically. I'll even add duplicate number checking logic so you don't annoy your leads. I make sure the AI handles turn-taking and barge-in naturally, so it stops talking the second your customer interrupts. Send me a message with your current tech stack. Let's get your phone system sorted.

You can count on me to stay ahead of every detail. I give top priority to my responsibilities because I’m goal-driven and committed to delivering with accuracy and timeliness. Your trust in my work matters, and I’m here to honor it with excellence. 𝑩𝒆𝒇𝒐𝒓𝒆: • Struggling to keep up with administrative tasks and organization • Missing important details and essential duties • Having less time for strategy and business growth • Wishing for someone dedicated to excellence 𝑨𝒇𝒕𝒆𝒓: Empowered & Refocused • Time and energy restored • Outstanding results without overwhelm • Clearer vision of your business goals • Freedom to expand and scale with ease Collaborate with Me. Delegate to Me! As your committed Virtual Assistant, I will: • Handle tasks that drain your productivity • Optimize processes for smoother operations • Provide reliable and exceptional outcomes 𝑴𝒚 𝑷𝒍𝒆𝒅𝒈𝒆: Less stress, more time, and remarkable success—together, we’ll make it happen! I deliver administrative and operational support designed to help you achieve your business milestones, one task at a time. Let’s connect and explore how I can support you 👩‍💻. 🧭 Open for: 🚀 Long-term collaborations 🚀 Short-term support 🚀 Hourly engagements 🚀 Fixed contracts I currently manage multiple clients but still have room for new projects. Many of my clients work with me on an as-needed basis, so I’m flexible and available to fit your requirements. Send me a message and let’s discuss how I can help. 𝑯𝒆𝒓𝒆’𝒔 𝒘𝒉𝒂𝒕 𝑰 𝒐𝒇𝒇𝒆𝒓: 💥 3+ Years of Experience: Strong expertise across multiple areas, allowing me to deliver results quickly and effectively. 💥 Excellent written and verbal communication to ensure smooth teamwork and clarity at every step. 💥 Highly organized, deadline-focused, and proactive—goodbye missed deadlines, hello productivity! 💥 Flexible and adaptable: I easily align with different workflows, schedules, and time zones. 💥 Keen eye for detail—every task is completed with accuracy, whether it’s documents, data entry, or reports. 📌🌐 Services I Provide: ✅ Data Entry & Database Management ✅ PDF Editing & File Conversion ✅ Research & Lead Generation ✅ Customer Support ✅ Project & Task Coordination ✅ Spreadsheet Management ✅ Proficiency in MS Office Suite & Google Workspace ✅ Tracking & Responding to Client Messages ✅ Invoice & Receipt Creation Along with ✅ Excellent English communication skills. As an experienced Virtual Assistant | Project Manager | Admin Support Specialist, I thrive in remote environments, turning disorganized systems into structured workflows, while always going above and beyond to ensure client satisfaction. 𝗟𝗲𝘁’𝘀 𝗕𝗲𝗴𝗶𝗻! Reach out to me directly here on Upwork—click “Invite to Job” or “Hire Me Now”—and let’s work together so you can finally enjoy a stress-free workflow and better work-life balance. I’m Chris-Agazie Uchenna, and my passion is helping you and your business grow.

Stop letting admin tasks cap your growth. I bring structure, organization, and proactive support so your business runs smoother, your clients stay happy, and you can focus on growth. You started your business to lead, not to spend hours managing emails, coordinating schedules, updating CRM records, or chasing follow-ups. If operational day-to-day tasks are pulling your attention away from high-value work, I step in as your reliable "second brain" to keep everything organized and moving forward. When I manage the details, nothing falls through the cracks. Your workload becomes lighter, communication stays on track, and you gain more time to focus on strategy, revenue-generating activities, and business growth. I've supported founders, consultants, and growing businesses with executive support, CRM management, customer communication, and day-to-day operations - ensuring they stay organized, responsive, and productive. How I Help Your Business Run Efficiently ✔ Inbox & Calendar Management * Organize and prioritize inboxes * Manage follow-ups, reminders, and email correspondence * Coordinate meetings and appointments across multiple time zones (US, PST, AEST) * Ensure important communications never get missed ✔ Executive & Administrative Support * Task management and prioritization * Document preparation and file organization * SOP implementation and process adherence * Executive support with minimal supervision ✔ CRM & Pipeline Management * Maintain clean and accurate CRM records * Track leads, activities, and follow-ups * Update pipelines and customer information * Ensure no sales opportunity falls through the cracks ✔ Customer Support & Client Communication * Professional email and phone support * Customer inquiry management * Client follow-ups and relationship support * Confidential and brand-aligned communication ✔ Operations & Workflow Coordination * Deadline tracking and task execution * Workflow organization and process improvement * Research, reporting, and business support * Keeping projects and operations running smoothly Tools & Platforms Workspace & Productivity * Google Workspace (Gmail, Calendar, Docs, Sheets, Drive) * Microsoft Office Suite CRM Systems * HubSpot * Zoho CRM * Zendesk * Freshdesk Project & Task Management * Trello * Asana * Monday * Notion Communication * Slack * Zoom * WhatsApp * VOIP Tools Additional Skills * Canva (Basic Design Support) * ChatGPT & AI Productivity Tools * Quick Adaptation to New Systems and SOPs Why Clients Choose Me ✔ Highly organized and detail-oriented ✔ Proactive, dependable, and resourceful ✔ Strong written and verbal communication ✔ Fast learner who adapts quickly to new tools ✔ Professional, discreet, and committed to confidentiality ✔ Focused on delivering reliable support and consistent results If you're looking for a dependable Executive Virtual Assistant who can keep your inbox, calendar, CRM, and operations running smoothly while helping you stay focused on growing your business, send me a message or invite me to your project. Let's discuss how I can support your business and help you reclaim valuable time.

Your Go To AI Automation and Workflow Expert (A to Z) Whether you need to automate internal operations, build AI agents, connect APIs, streamline CRM workflows, or scale your marketing and sales processes, I help businesses transform manual tasks into intelligent automated systems. I specialize in n8n, Make , Zapier, API integration, AI agent development, ChatGPT, OpenAI API, Claude, LangChain, Python, JavaScript, Node.js, PostgreSQL, Supabase, Google Sheets automation, CRM automation, task automation, marketing automation, lead management, and business process automation. I build ROI-driven automation systems that improve speed, reduce manual workload, eliminate repetitive tasks, and drive business growth. From AI chatbot development, WhatsApp automation, Slack and Telegram workflows, HubSpot and Salesforce CRM automation, Shopify integrations, Odoo development, Twilio API workflows, email automation, appointment setting, lead nurturing, market research systems, and reporting dashboards, I deliver robust automation solutions built for scale. I work across sales operations, business operations, revenue management, growth marketing, social media automation, performance marketing, customer support, and executive workflow systems. My solutions help businesses generate leads, improve response time, automate customer communication, optimize operations, and scale faster with AI powered systems. I focus on delivering clean, scalable, and business ready automation systems that drive measurable results and long-term efficiency. Let’s fix your automation or build something that actually works. Send me a message with what you’re trying to achieve, and I’ll reply with clear next steps and how we can move forward. #MakeComAutomation #MakeAutomation #Integromat #ZapierAutomation #ZapierExpert #n8nAutomation #n8nExpert #AIAutomation #AIMarketingAutomation #AutomationExpert #AutomationEngineer #AutomationDeveloper #WorkflowAutomation #BusinessAutomation #ProcessAutomation #AutomationSystems #AutomationIntegration #APIIntegration #WebhookAutomation #CRMIntegration #CRMAutomation #AirtableAutomation #AirtableExpert #NoCodeAutomation #LowCodeAutomation #AutomationTools #AutomationPlatform #AutomationWorkflows #AutomationSolutions #AutomationConsultant #AutomationSpecialist #AutomationDesign #AutomationArchitecture #AutomationStrategy #AutomationPipelines #AutomationOrchestration #AutomationOptimization #AutomationPerformance #AutomationReliability #AutomationFix #FixMakeCom #FixMakeErrors #FixAutomation #FixWorkflows #FixZapier #Fixn8n #AutomationDebugging #AutomationTroubleshooting #AutomationSupport #AutomationMaintenance #AutomationScaling #AutomationSetup #AutomationBuild #AutomationImplementation #AutomationMonitoring #AutomationTesting #AutomationDeployment #AutomationInfrastructure #AutomationBackend #AutomationSystemDesign #AutomationOperations #AutomationEngineerLife #AutomationProjects #AutomationSuccess #AutomationGrowth #AutomationAgency #AutomationServices #AutomationDevelopment #AutomationIntegrationExpert #AutomationWorkflowDesign #AutomationProcessOptimization #AutomationDataProcessing #AutomationDataMapping #AutomationDataRouting #AutomationDataSync #AutomationDataTransformation #AutomationTriggers #AutomationLogic #AutomationScheduling #AutomationNotifications #AutomationAlerts #AutomationReporting #AutomationAnalytics #AutomationDashboards #AutomationDocumentation #AutomationLifecycle #AutomationCloud #AutomationAPIs #AutomationPlatformEngineering #AutomationFramework #AutomationBusinessSystems #AutomationDigitalTransformation #AIIntegration #OpenAIIntegration #GPTAutomation #AIAgents #AIAgentBuilder #AIAgentDevelopment #AICRM #AIWorkflow #AIProcessAutomation #AILeadGeneration #AIChatbot #ChatbotAutomation #AIChatbotDeveloper #VoiceAI #VoiceAIAutomation #VoiceAIDeveloper #AICallingAgent #AIPhoneAgent #AIOutboundCalling #AIInboundCalls #AIConversation #AIConversationalAI #AIDataExtraction #AIDataProcessing #AIAnalytics #AIReporting #AIDashboard #AIWorkflowAutomation #AIBusinessAutomation #AIForBusiness #AIIntegrationExpert #AIConsultant #AIEngineer #AIWorkflowBuilder #AIAutomationMake #AIAutomationZapier #AIAutomationn8n #AIAutomationAirtable #SaaSAutomation #StartupAutomation #MarketingAutomation