Hire the Best Helpdesk Specialists
in Spain

I am a Gorgias Expert helping Shopify brands build and optimize high-performing Gorgias helpdesks that reduce ticket volume, increase response speed, and turn support into a revenue driver. If your team is: • Manually answering repetitive tickets • Missing automation opportunities • Lacking structure in macros, tags, and views • Struggling with slow response times • Not using AI effectively I can fix that. I design and optimize Gorgias systems with: • Structured macro libraries for Tier-1 and escalation flows • Automation rules that eliminate repetitive manual work • Smart ticket routing and tagging logic • SLA-based views for accountability • AI agent setup for ticket deflection • Performance dashboards and reporting I have built customer service operations from 0 to 10 remote agents and optimized helpdesks handling 100+ tickets per day. My focus is always measurable improvement in efficiency, CSAT, and team clarity. Services include: • Gorgias Setup (from scratch) • Gorgias Audit & Optimization • Automation & AI Workflow Implementation • Macro & SOP Structuring • Shopify Integration Optimization If you want a helpdesk that runs smoothly, scales with your growth, and reduces unnecessary workload, send me a message or invite me to your project.

GoHighLevel Certified Admin and Salesforce Certified Administrator, also specialized in CRM automation, funnel buildouts, and workflow configuration for service businesses. I am a Customer Support and Executive Assistant professional with extensive experience supporting startups and growing businesses across the U.S., Europe, and LATAM. I have worked both as a front line support agent and as a Customer Support Team Manager, delivering high quality customer experiences while helping teams run efficient and organized support operations. In my most recent roles, I have overseen daily support operations, monitored SLAs and response times, supported agents, and improved internal workflows to ensure consistent service quality and efficient processes. This experience allows me to understand both day to day customer interactions and the operational side of building scalable support systems. In addition to customer service, I support executives and founders by keeping workflows organized, managing priorities, and ensuring daily operations run smoothly. I am comfortable working independently, adapting quickly, and communicating clearly with both technical and non technical teams. Alongside hands on support, I have experience configuring and optimizing helpdesk systems, including setting up SLA rules, automations, ticket workflows, response templates, and internal processes to improve response times and customer satisfaction. I can help you with: Customer support via chat email or ticket systems Zendesk, Intercom ,Freshdesk ,Zoho Desk, etc. Helpdesk setup and optimization including SLA configuration and workflow automation Executive assistant tasks including calendar and inbox management travel booking meeting coordination research and reporting CRM tools like HubSpot or Salesforce including setup workflows and automation Creating SOPs knowledge bases and response templates Administrative support and process improvements GoHighLevel CRM buildouts, automation workflows, and funnel setup Voice AI, Conversation AI, pipeline configuration, and SMS and email sequences I am proactive detail oriented and easy to work with. Whether you need part time support or a long term partner I am ready to help your business deliver excellent customer experiences while keeping operations organized and efficient.

I am an IT Security Engineer and Support Specialist with hands-on experience supporting, securing, and maintaining modern IT environments across cloud and on-prem infrastructure. I help organizations reduce risk, improve system reliability, and support end users through secure, well-documented, and business-aligned IT solutions. My background spans IT security, cloud platforms (AWS and Microsoft Azure), endpoint management, and day-to-day IT operations. I focus on practical security, clear communication, and solutions that support business goals rather than overcomplicating environments. Core Expertise: ☁️ Cloud Platforms (AWS & Microsoft Azure) Secure cloud environment setup and access control Identity and role-based access management (IAM) Monitoring, logging, and cloud security best practices Hybrid cloud and on-prem integration support 🔐 IT Security & Compliance Endpoint security, firewall configuration, MFA, and access policies System hardening, patch management, and vulnerability remediation Security best practices for small and mid-size enterprises Incident response support and security documentation 🖥 IT Support & Systems Administration Windows environments and Microsoft 365 administration User onboarding/offboarding, device management, and permissions Tier 2/3 troubleshooting for hardware, software, and OS issues Remote and on-site IT support 🌐 Networking & Infrastructure Network configuration, VPNs, and secure remote access Connectivity troubleshooting and performance optimization Support for cloud-based and on-prem infrastructure 📊 Operational Excellence Clear technical documentation and SOP creation Proactive system monitoring and preventative maintenance Strong communication with technical and non-technical stakeholders Why Work With Me? Hands-on experience with PKI and PAM teams at Schneider Electric. Strong foundation in networking, cybersecurity, and cloud fundamentals. Ability to deliver end-to-end solutions — from building your website to securing the infrastructure it runs on.

I'm working as a Technical Support Specialist in Madrid, Spain, for a Spanish Cloud services Company through Upwork as an Independent Contractor. I love doing customer service, audits, SEO research, scrape data online, and building scripts/bots/automation processes. I'm a Native speaker of Spanish, and I have a high level of English. Lately, I've been making some bots for the company I work for to help them automate complex and tedious tasks that workers had to do manually. I've owned three tech companies in the past. - One was a forum for a console that made it big in the Spanish community, with over half a million users registered. - Another one was a tech program I developed and sold online that allowed me to purchase and sell items in the steam store. - A bitcoin dice and wheel script I developed and sold online doing sells, server configurations of VPS, and support via email and chat. - Dropshipping sites I have experience managing online stores. I was in charge of the email and installing ubuntu VPS and custom designs when customers require them. I've also been a Gaming Youtuber, and I have a lot of knowledge in designing thumbnails, logos, and headers using Photoshop.

Hi, I’m Víctor. Bilingual (Spanish/English) Customer Support Specialist & Travel Operations Expert with 9+ years of experience delivering high-efficiency support across eCommerce, SaaS, and travel platforms (Amadeus, Shopify, Freshdesk, Salesforce). I help businesses reduce response times, clear backlogs, and deliver consistent, high-quality customer experiences across email, chat, and social media. E-commerce & SaaS Support (Shopify, Freshdesk, HelpScout, Salesforce) • Managed high-volume ticket queues (15–20+ tickets/hour) with accuracy and empathy • Email & Live Chat Support, Inbox Zero management • Order processing, refunds, and customer issue resolution via Shopify • CRM & Helpdesk optimization (Freshdesk, HelpScout, Salesforce, Airtable) • Social Media Moderation (Meta Business Suite, X, WhatsApp Business) Travel Industry & GDS Operations (Amadeus, Airline Booking) • Flight booking, rebooking, and itinerary management using Amadeus GDS • Handling complex travel cases, cancellations, and schedule changes • Customer communication for travel platforms and agencies • Experience supporting hospitality and property management (Airbnb, Booking, Vrbo) What I Bring • Fast, structured, and solution-focused communication • Strong attention to detail and ability to multitask under pressure • Flexible availability across time zones (including weekends and peak periods) • A commitment to turning every customer interaction into a positive brand experience If your support operations need structure, speed, and reliability, I’m ready to help.

AI Automation & Integration Specialist (n8n, APIs, AI Agents) I build n8n workflows, API integrations, and AI-powered automations that connect business tools and reduce manual work. I work with: • CRM / helpdesk / LMS integrations • AI agent workflows and context pipelines • REST APIs, webhooks, data mapping • PostgreSQL / SQL data logic • Telegram bots and backend automation • Analytics dashboards and reporting pipelines I’ve implemented: • LMS-to-AI agent automation for student deadlines, assignments, and calendar context • Helpdesk-to-CRM synchronization and process trigger workflows • Speech analytics tagging and dashboard reporting for support teams • Telegram bot + OpenAI agent + PostgreSQL backend deployment If you need to connect systems, automate operations, or embed AI into existing workflows, I can help.