Multilingual Customer support expert(English and Spanish), I help global eCommerce and SaaS brands reduce response times, improve customer satisfaction, and build structured, scalable support operations across email, chat, phone, and ticketing systems.
What I Deliver
• Shopify & eCommerce customer support (chat, email, phone)
• End-to-end customer experience ownership (onboarding, cancellations, refunds, disputes)
• Order management, tracking issues & payment resolution
• CRM setup & optimization (GHL, Kommo, Zendesk, HubSpot)
• Retention, upsells & review management
• SOP creation & workflow improvement
Experience
10+ years supporting global brands including Google Partner Program, IATA, fintech, SaaS, and multiple Shopify stores (Juliagoza, Sofia Madrid, SNFessentials).
Tools
- Zendesk, Gorgias, Intercom, Freshdesk, ZohoDesk
- Shopify, WooCommerce, Wix
- HubSpot, Salesforce, Kommo, GoHighLevel
- Klaviyo, Omnisend, Mailchimp
- Talkdesk, Aircall, Slack, Asana, ClickUp
Multilingual: English, Spanish & Hindi
Based in Barcelona | Available across time zones
I don’t just answer tickets — I protect revenue, reduce churn, and create efficient support systems that scale.
If you need a senior-level support partner who can confidently manage your customer operations, let’s connect.
Zoho CRM
HighLevel
Talkdesk
Zapier
Shopify
Sales Funnel
Crisp
CRM Automation
Business Process Automation
Project Management
Lead Management
Customer Lifecycle Messaging
Ecommerce Management Consultation
API Integration
n8n
Syeda H.
Barcelona, Spain
$8/hr
5.0
5 jobs
With over 7+ years of industry experience, I am a results-driven Customer Success Representative with a proven track record of successfully building and managing client relationships. My expertise spans various domains as mentioned below:
✔️ Customer Service and Support
✔️ Product Demonstrations & Walkthroughs
✔️ Client Training and Onboarding
✔️ Email Correspondence, Support & Follow-ups
✔️ Email and Chat Handling
✔️ Inbound & Outbound calling (B2C & B2B)
✔️ Customer Retention
✔️ Help-desk
✔️ Ticket Resolution & Escalation Handling
✔️ Cross-selling, Upselling & Churn Reduction
✔️ Customer Satisfaction Assessment & Feedback Analysis
✔️ Customer Support Software Proficiency
✔️ Client Engagement (Building and Managing relations)
✔️ Calendar Management,
✔️ Scheduling Meetings
✔️ Hosting meetings and writing meeting minutes
✔️ Virtual Assistance
✔️ Key Account Management
✔️ Business development
✔️ Knowledge Base Articles / Support Articles Writing
✔️ Product Research
✔️ Data Entry
I'm proficient with various platforms:
●CRM Tools: Zoho CRM, Hubspot Sales Hub, Helpdesk, Freshdesk, Freshchat, FollowupBoss
●Communication Tools: Zoho Meetings, Zoom, Calendly, Google Meet, Webex
●Project Management Tools: Trello, nTask Project Management Tool, MS Project, Miro Board
●Other Tools: Confluence, SharePoint, Microsoft Word, Excel, Google Doc
This comprehensive skill set empowers me to deliver top-quality services to clients. I hold a strong commitment to nurturing long-term relationships and achieving customer satisfaction. If you're seeking a dedicated professional to enhance your team, I'm here to provide valuable expertise and support.
Current Location: Spain
Data Entry
Customer Support
Virtual Assistance
Helpdesk
Customer Service
Email Support
Sales Presentation
Key Account Management
Technical Support
Phone Support
Product Demonstration
Scheduling
Online Chat Support
Customer Satisfaction
Product Knowledge
Arina M.
Barcelona, Spain
$50/hr
5.0
7 jobs
As a fullstack developer with over 6 years of experience, I specialize in TypeScript, Node.js and React.js, but I'm comfortable with various tools and frameworks and can adapt to your specific requirements. I can create web apps, desktop apps, backend systems, scripts and even browser extensions. I am skilled at troubleshooting and fixing problems with existing code.
I genuinely enjoy my job and am passionate about delivering exceptional results. Let's collaborate and bring your ideas to life!
Google Chrome Extension
TypeScript
JavaScript
React
Vue.js
Node.js
CSS
MongoDB
Electron
Chromium
Puppeteer
Web Proxy
VPN
Automation
Websockets
Igor S.
Barcelona, Spain
$35/hr
4.8
226 jobs
✅ Your product idea deserves more than a freelancer.
🏆 Top Rated · 193 completed projects · 141 reviews, 4.9★ average since 2013.
For smaller projects, I work solo. For larger ones, I bring in my full-stack team — we've collaborated for 5+ years, so you get the same reliability at any scale.
We are AI-first full-stack team of developers and designers who turn business ideas into production-ready SaaS platforms and B2B applications, delivered on schedule and within budget.
We use AI-powered development tools to speed up delivery and keep code quality consistent at every stage — faster turnaround without cutting corners.
⭐⭐⭐⭐⭐ "Working with this team has been an outstanding experience from start to finish." — verified Upwork client, 2026
⭐⭐⭐⭐⭐ "Outstanding full-service project delivery. They exceeded all expectations and delivered everything." — verified Upwork client, 2025
Our clients include HIPAA-compliant healthcare platforms, B2B e-commerce systems, enterprise web applications, and custom SaaS tools built for thousands of concurrent users.
I'm the right fit for:
— A SaaS founder moving from idea or prototype to a production-ready product
— A B2B company that needs a custom platform, internal tool, or client portal
— An e-commerce brand outgrowing your current setup (Shopify Plus, headless, or custom)
— A startup or scaleup that needs a reliable technical partner, not just a developer
— A company that needs HIPAA-ready, GDPR-compliant, or NDA-protected development (Master Service Agreement available on request)
DELIVERABLES:
✔️ Full-Cycle Product Development
Architecture, UI/UX, backend, infrastructure, AI integration — handled by my in-house team, not a chain of subcontractors. Built to handle growth from day one, so you avoid expensive rewrites later.
Stack: React, Next.js, Node.js, NestJS, Python, Django, PostgreSQL, AWS.
✔️ AI Integration
OpenAI, Google Vertex AI, and custom ML pipelines built into your product — chatbots, smart search, recommendation engines, process automation. AI as a real business feature, not a demo.
✔️ B2B Web Platforms
Marketplaces, client portals, CRMs, LMS, internal tools — systems that connect your users, data, and business processes in one place.
✔️ E-Commerce (Shopify / WooCommerce / Headless)
Custom storefronts, Shopify apps, WooCommerce platforms, headless commerce with Hydrogen or Strapi. Built for conversion, performance, and ease of management.
HOW I WORK
I run every project through the same structured process: business analysis and requirements, a scoped proposal with timeline and budget, design in Figma with QA built into every development phase, launch, and post-launch support.
You get weekly updates, smooth communication, and a partner who treats your product like their own — with full attention and commitment to success.
Team Construct:
Senior full-stack developers · UI/UX designers · DevOps/AWS engineers · QA and Testing Engineers · Business Analyst and Project manager
Key tech stack and tools:
Figma · React · Next.js · Node.js · NestJS · Python · Django · PostgreSQL · AWS · Shopify · WordPress · OpenAI API
✅ Ready to discuss your project? Message me — the scoping call and intro estimate are free.
Updated: Aug 19, 2026
SaaS
Node.js
Python
React
Web Design
Amazon Web Services
JavaScript
Vue.js
HTML
HTML5
CSS
CSS 3
MySQL
Artificial Intelligence
Machine Learning
Natural Language Processing
jQuery
TensorFlow
Shopify
Shopify Apps
Jesica Carolina M.
Barcelona, Spain
$25/hr
5.0
3 jobs
I am a Virtual Administrative and Accounting Assistant with experience in tech and fintech companies. I specialize in accounts payable and receivable (AR & AP), cost analysis, and financial reporting. I am a native Spanish speaker and advanced Portuguese. I am currently improving my English skills, so I have a basic level of English.
Virtual Assistance
Administrative Support
Bookkeeping
Invoicing
Accounts Payable
Accounts Receivable
Bank Reconciliation
Data Entry
Calendar Management
Customer Support
Microsoft Excel
Payroll Accounting
Financial Reporting
Google Workspace
Maryam A.
Barcelona, Spain
$30/hr
4.6
7 jobs
I support business owners and teams by managing the backend of their business so they can stay focused on visibility, selling, delivering and growing. My work combines operations, systems, automation, customer experience, funnel management, and content implementation to create a smooth, organised, and efficient process.
If you need someone who can take over the digital operations of your business, streamline your systems, anticipate problems before they appear, and bring structure to your processes, you're in the right place.
What I can do for you:
✅Operations & Systems
- Creating and documenting SOPs
- Building workflows for smooth daily operations
- Setting up and managing business systems
- Project management & timeline execution
- Backend organisation & cleanup
- Notion/Click Up/Asana setup for founders and teams
✅Funnels & Tech Implementation
- Funnel setup (landing pages, forms, checkout pages)
- Email automations & nurture sequences
- Integrations (Stripe, Zapier, email tools, CRM)
- Membership/course uploads
- Digital product delivery setup
✅Customer Experience
- Customer support (email, DMs, helpdesk)
- Student onboarding/offboarding
- Membership management
- Issue tracking & customer satisfaction improvements
✅Launch Support
- Webinar setup, launch funnels, signup pages
- Managing replay pages & tracking sheets
- Launch admin, organisation & asset management
- Founder support during high-pressure periods
✅Social Media Implementation
- Scheduling content across Instagram, Facebook, LinkedIn
- Uploading captions, reels, carousels & stories
- Formatting posts correctly
- Tracking analytics + post performance
✅Admin & Executive Support
- Calendar management
- Inbox management
- Setting up Zooms/calls
- Light copy/paste email support
- General operational admin
✅Other Business Support Services
- Business Plan Creation & Review
- Website Development (WordPress, Wix, Shopify, Square space)
- Pitch Deck Preparation
- Market & Competitor Research
- Strategic Growth Planning
- Go-to-Market (GTM) Strategy
- Financial & Bookkeeping Support
✅Tools & Systems I Use
Notion, Click Up, Asana, Zapier, Trello, Zoho, Hubspot, Google Workspace, Meta Business Suite, Canva, WordPress/WooCommerce, Stripe, Etsy, Amazon, eBay, Pinterest, Zendesk, Zoom, Skype, QuickBooks Online, Wave, Go high Level, and several other tools that I can learn within a short time.
Why Clients Hire Me
- Highly proactive: I prevent problems before they happen
- Extremely organised: I turn chaos into clarity
- Tech-confident: I learn new systems fast
- Calm under pressure & reliable
- I manage the backend so business owners can stay in CEO mode
- I am a POWER HOUSE!
If you need ongoing support, launch support, or full backend management, I’d love to work with you and create a business backend that feels calm, clear, and efficient.
Send me a direct message NOW to get started.
It’s time to delegate!
Administrative Support
Canva
Customer Service
Social Media Marketing
Executive Support
Email Support
Customer Support
Virtual Assistance
Phone Support
Online Chat Support
Article Writing
Teaching
HR & Business Services
ClickUp
Automation
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