Hire the Best Chat Support Specialists
in Spain

Bienvenidos a mi perfil!! Welcome to my profile!! Bilingual Customer Service Executive & VA | CRM, Slack, & Sales | First Call Resolution Based in Barcelona, Spain, I am looking to partner with clients requiring Eastern Time Zone coverage. To best fit your business needs, I am available for both overnight and morning EST shifts. This allows me to provide reliable coverage, quick response times, and consistent support during your critical business hours. If you are looking for a proactive professional who can adapt to your schedule and deliver high-quality results, feel free to reach out!

Spanish Customer Experience & Content Specialist | E-commerce & Social Media I help e-commerce brands grow in the Spanish-speaking market by delivering high-quality customer support and organized content management. I am a Spanish-speaking specialist currently living in Spain, supporting businesses that want to strengthen their presence in Spain and Latin America through professional communication and efficient daily operations. Here’s how I contribute to your business: • Professional Spanish customer support (email, chat & social media) • Order management, follow-ups, and issue resolution • Inbox and workflow organization • Social media message management and community interaction • TikTok content publishing (captions, hashtags, engagement support) • Website and checkout testing from a Spanish user perspective • Spanish product description and communication review • Customer journey evaluation with structured improvement feedback I focus on proactive communication, problem-solving, and efficiency. I don’t just complete tasks — I help businesses improve customer satisfaction, build trust, and scale confidently in the Spanish-speaking market. If you’re looking for reliable, detail-oriented, and growth-oriented Spanish support, let’s work together. Especialista en Experiencia de Cliente y Gestión de Contenido en Español | E-commerce y Redes Sociales Ayudo a marcas de e-commerce a crecer en el mercado hispanohablante ofreciendo atención al cliente de alta calidad y gestión organizada de contenido. Soy especialista hispanohablante y actualmente vivo en España. Apoyo a empresas que desean fortalecer su presencia en España y Latinoamérica a través de comunicación profesional y operaciones eficientes. Así aporto valor a tu negocio: • Atención al cliente profesional en español (email, chat y redes sociales) • Gestión de pedidos, seguimiento y resolución de incidencias • Organización de bandejas de entrada y flujos de trabajo • Gestión de mensajes e interacción en redes sociales • Publicación de contenido en TikTok (subtítulos, hashtags e interacción) • Pruebas de página web y proceso de checkout desde la perspectiva de un usuario en España • Revisión de descripciones de producto y comunicación en español • Evaluación del recorrido del cliente con propuestas claras de mejora No solo ejecuto tareas. Me enfoco en mejorar la satisfacción del cliente, fortalecer la confianza en la marca y ayudar a que el negocio crezca con solidez en el mercado hispanohablante. Si buscas soporte en español confiable, organizado y orientado a resultados, estaré encantada de trabajar contigo.

Customer Support & Virtual Assistant specialized in international client support, problem-solving and digital operations. I have several years of experience in high-demand environments, supporting customers across AMERICA and APAC time zones with clarity, empathy and efficiency. I'm especially strong in tasks that require communication, organization and attention to detail, including: Customer service (email, chat and phone) CRM & Customer Relationship Management Virtual assistance for remote teams Ticket handling, triage, follow-up and issue prioritization Basic technical support & troubleshooting Data entry, SaaS tools and back-office operations My ongoing experience in corporate environments allows me to work well under pressure, maintain high accuracy, and adapt quickly to new tools or workflows. I have a proven track record of improving customer satisfaction, response times and retention. I'm reliable, organized and easy to work with. I value clarity, stability and long-term professional relationships. If you need someone who learns fast, communicates clearly and delivers consistent quality from day one, I’m ready to help.

I am a reliable and people-focused Customer Support Specialist with hands-on experience in email and chat communication, customer care, and day-to-day client support. Through running and managing my own project, Finca Almalibra, I have been responsible for answering customer emails and messages, handling inquiries, following up on requests, and making sure people feel heard, helped, and respected. Clear communication and a calm, friendly tone are always my priority — especially when customers have questions or concerns. I enjoy working in structured support environments and I’m comfortable handling: Email support Live chat support Inbox and message management Customer follow-ups Basic technical or order-related questions I am currently focusing on remote customer support roles and continuously improving my skills, including working with different platforms, tools, and workflows. I’m detail-oriented, patient, and dependable, and I take pride in providing support that feels human, not robotic. If you’re looking for someone who communicates clearly, learns fast, and genuinely cares about your customers’ experience, I’d be happy to support your team.

Looking for a reliable Customer Support Specialist who can provide exceptional customer experiences while becoming a seamless extension of your team? I'm a bilingual (English & Spanish) Customer Support professional with 9+ years of experience supporting international companies across e-commerce, SaaS, travel, hospitality, real estate, AI, and content moderation. Throughout my career, I've helped businesses improve customer satisfaction, manage high-volume support queues, streamline operations, and build long-term customer relationships. Whether assisting airline passengers, managing Shopify orders, supporting vacation rental guests, or helping SaaS customers resolve technical issues, my focus is always the same: delivering fast, professional, and empathetic support that strengthens your brand. Services Customer Support Email Support Live Chat Support Phone Support Ticket Management CRM Management Escalation Handling Customer Onboarding Order Management Refunds & Returns Social Media Support E-commerce Shopify Order Management Order Tracking Returns & Exchanges Shipping Support Product Inquiries Customer Account Management Travel & Hospitality Reservation Management Guest Communication Check-in & Check-out Coordination Airline Customer Support Travel Operations Amadeus GDS Content Moderation & AI Content Moderation Data Annotation Quality Assurance Tools CRM Salesforce Freshdesk Help Scout Airtable Commslayer E-commerce Shopify Travel Amadeus GDS Airbnb Booking VRBO Expedia Collaboration Slack Microsoft Office Workspace tools Why work with me? 9+ years of customer support experience 1,000+ hours successfully completed on Upwork Fluent in English and Spanish Experience working with international remote teams Strong written and verbal communication Reliable, proactive, and detail-oriented Focused on delivering excellent customer experiences My goal is simple: to provide professional customer support that helps businesses grow while ensuring every customer interaction leaves a positive impression. I'm always happy to discuss how I can support your team and contribute to your customer experience goals.

I’m a bilingual Customer Experience & Operations Specialist with 10+ years of experience helping businesses strengthen client relationships, streamline processes, and boost efficiency. My career spans diverse industries—from tech support and e-commerce (Amazon), to customer retention and call center excellence (KM2 Solutions), to real estate and solar appointment setting, and most recently virtual assistance and technical operations support for digital agencies. 💡 What I do best: Building strong connections with customers in English and Spanish, ensuring clear communication and satisfaction. Optimizing workflows through CRM management (Zoho, Monday.com), automations (Zapier), and data cleanup to save time and reduce errors. Supporting business growth with lead generation, cold calling, appointment setting, and community management. Translating and localizing marketing content to engage Spanish-speaking audiences authentically. 🛠️ Tools I work with: Zoho CRM · Monday.com · Asana · Slack · LiveChat · Freshdesk · Zendesk · Google Docs · Zapier · Mapbox · ChatGPT 🌍 How I work: I’m adaptable, resourceful, and thrive in remote, fast-paced environments. Whether I’m troubleshooting a complex system, retaining a valued client, or verifying data for accuracy, I approach each challenge with focus, creativity, and a solutions-first mindset. 🤝 Let’s connect if: You’re looking for a reliable professional who can bridge customer support, technical operations, and business development—always with a human touch.