Hire the Best Hardware Troubleshooting Specialists
in Colombia

For most of my life, I have been a freelance contractor and technology Consultant, offering both products and services related to communications, networking, electronic security, computing, and other related IT fields, currently working towards getting certified in Data Analysis. I enjoy traveling and adventure sports such as climbing. I also enjoy building devices and machines as a hobby, so I consider myself an inventor. I have over 6 years of experience in Customer Service and Technical Support, mostly in the North American market. Throughout my career, I have built a set of soft skills to enhance my technical background, and I like to learn about new products and services to allow me to properly represent your business and help me provide the best possible support and experience to your customers. I started working as a technical support representative for Sitel, a global BPO company, providing bilingual customer service for world-class companies such as Cox Communications and Lexmark. After this amazing opportunity, I worked in a freelance great position as a remote Technical Support agent for a Canadian communications firm providing world-class technical assistance with products like 3CX, CPBX, MS-Teams, and others. My last experience was as a Hardware Subject Matter Specialist for Advantive, a SaaS offering B2B solutions in different industries such as retail and automotive. I am a fast, self-learner, autonomous, and responsible person, detail-oriented, and a creative team player, and I am certain that I can bring value to your organization, the teams collaborating across it, and a great experience to your users.

*****I live in EST time zone!***** I am a proactive and reliable IT Support Technician from Oxford, UK with over 10 years of experience working with a wide range of hardware and software technologies. In my roles I have performed typical sys admin day to day tasks such as administering Office 365/Active Directory/Gsuite, firewalls, printers, networks, securiy endpoints and troubleshooting bespoke accounting/financial/legal software like Quickbooks. I take pride in providing best-in-class customer service within a helpdesk environment for MSPs and IT departments. I am looking to work with clients who require ad hoc support. I am currently based in the EST time zone but very flexible to work most hours and potentially weekends.. Cheers, Ed

I am a results-driven IT professional with 18 years of hands-on experience in computer hardware, systems maintenance, and technical sourcing. As the owner and lead technician of my own IT service company, Gamer PC Cartago, I have built a career on technical precision and deep market knowledge. I specialize in identifying high-performance components and managing inventory for gaming setups, professional workstations, and enterprise servers. My daily work involves diagnosing complex hardware issues, optimizing system performance, and sourcing the best parts in a global market. My Core Expertise Includes: IT Sourcing & Procurement: Expert at locating high-quality hardware (GPUs, CPUs, RAM, Servers) and evaluating condition and pricing. Hardware Diagnostics & Repair: Advanced troubleshooting for laptops, desktops, and networking equipment. Custom PC Building: Designing and assembling high-end systems tailored to specific professional or gaming needs. Technical Support: Providing clear, efficient solutions for both hardware and software system failures. I am a detail-oriented professional with a solid command of written English, ready to help your team find the right inventory and maintain peak technical performance.