Hire the Best Freshdesk Specialists
in Colombia

With 6+ years of experience in high-volume contact center environments, I have evolved from frontline Customer Service Representative to Quality Assurance Analyst and Team Lead — leading teams, optimizing performance, and driving measurable operational improvements. I specialize in managing people, processes, and performance metrics to create scalable and efficient customer support operations. Throughout my career at Teleperformance Colombia, I have: • Led and mentored teams to meet and exceed KPIs • Designed and implemented performance improvement action plans • Analyzed quality metrics and operational reports • Conducted calibration sessions and compliance audits • Reduced service gaps through process optimization • Ensured adherence to quality and communication standards My background allows me to understand both frontline challenges and management strategy — bridging execution with leadership. I am now focused on roles such as: • Customer Experience Manager • Operations Manager • Team Lead / Supervisor • QA & Performance Manager If you are looking for someone who can strengthen operations, improve performance metrics, and build accountable, high-performing teams — let’s connect.

I help SaaS and fintech companies improve customer experience, onboarding, retention, and sales performance in both English and Spanish. My name is Alvaro (AJ), and I bring 16+ years of experience in customer service, sales, onboarding, technical support, and client relationship management. I’ve worked with startups, growing businesses, and customer-focused teams handling high-volume communications while maintaining professionalism, empathy, and results-driven performance. Throughout my career, I’ve supported companies by managing customer onboarding, resolving complex support situations, handling inbound and outbound sales, and building long-term client relationships that improve retention and customer satisfaction. Areas of Expertise: • Client Onboarding & Customer Success • Fintech & SaaS Support • B2B & B2C Sales • Customer Retention • Technical Support (Tier 1) • Live Chat & Email Support • CRM Management & Automation • Administrative Support • Account Management Platforms & Tools: Zendesk, Gorgias, Intercom, Freshdesk, Shopify, HubSpot, RingCentral, AgoraPulse, Oberlo, CRM systems, and other SaaS platforms. Why Clients Work With Me: • 16+ years of customer-facing experience • Fluent English and Spanish communication • Fast learner with minimal onboarding needed • Calm, professional, and solution-oriented approach • Strong sales and retention mindset • Excellent multitasking and organizational skills • Reliable remote setup with backup internet and power I take pride in representing brands professionally, improving customer experiences, and helping businesses grow through strong communication and relationship-building. If you’re looking for someone reliable, proactive, and experienced in customer support, onboarding, sales, and fintech operations. Let’s connect. – AJ Bermudez

I bring 7+ years of experience in technical support, customer service, client success, and account management, helping businesses support customers, resolve technical issues, and improve retention. I’ve worked with global companies including Automattic (WordPress support), SHRM, and fast-paced client-facing teams supporting users through chat, email, CRM systems, and troubleshooting workflows. My expertise includes: • Technical Support & End-User Assistance • SaaS/Product Support • Customer Success & Onboarding • Ticket Management (Zendesk, Freshdesk, Intercom) • CRM Support (Salesforce, HubSpot, Zoho) • Billing, Account & Subscription Support • Live Chat & Email Support • English / Spanish / French Support I’m known for being responsive, empathetic, detail-oriented, and easy to work with. Let’s connect.

I build revenue operations systems that actually work. I've spent 2+ years implementing HubSpot for B2B companies through an agency model - from CRM architecture and sales pipeline design to marketing automation, custom reporting, and data migrations. What I do best: HubSpot Implementation - Full CRM setup, custom objects, workflows, lead scoring, deal pipelines, and reporting dashboards. I've built systems for SaaS companies, agencies, and professional services firms. Make / Zapier Automation - I've built multiple automations connecting HubSpot with tools like Slack, Google Workspace, DialPad, Shopify, Stripe, and custom APIs. I specialize in complex, multi-step workflows that replace manual processes. RevOps Strategy - I don't just set up tools. I design the operational framework: lead routing, handoff processes, lifecycle stages, attribution models, and the automation layer that ties it all together. Data Migration & Cleanup - CRM migrations from legacy systems to HubSpot with structured mapping, deduplication, and data validation. Recent work includes: • Architected a full HubSpot implementation for a field sales org — custom deal pipelines, meeting note automation, and territory management • Built an automation CRM library covering lead management, sales workflows, customer onboarding, and reporting • Designed a Make + HubSpot deduplication system for a DialPad contact sync • Led a CRM data migration from a legacy system using structured Excel workbooks with validation rules Tools I work with daily: HubSpot (Marketing, Sales, Service, Operations Hub), Make, Zapier, Google Workspace, Slack, Excel/Sheets, and various APIs. How I work: I communicate clearly, document everything, and deliver on time. I'm comfortable working async via Loom/Slack or hopping on calls when needed. Based in Colombia (EST-1), available during US business hours. Let's talk about your project.

I help online academies, course creators, and digital education businesses manage student support, administrative tasks, and daily operations so they can scale without losing quality or organization. With hands-on experience supporting students, handling payments, moderating communities, and coordinating internal processes, I become a reliable extension of your team—focused on clarity, efficiency, and excellent user experience. 🌟 What I do best ✔️Customer Support for Online Education 📧 Email & chat support 🙋‍♀️ Student inquiries and follow-ups 💬 Community moderation and support ✔️ Virtual Assistance & Administrative Support ✅ Task organization and workflow management 📊 Data tracking and reporting 🤝 Internal team support ✔️ Payment Verification & Platform Support 🔍 Payment validation and follow-up 🛒 Support through Hotmart, SamCart, Kajabi 🛠️ Issue resolution and client guidance ✔️ Additional Services 🧠 Profile review and personalized recommendations ✍️ Text editing and proofreading 🌎 English to Spanish translation 📱 Mobile app & website testing 🎙️ Voice Over recordings (Spanish) 🔹 Tools & Platforms I work with 🖥️ Freshdesk | Asana | Slack | Kajabi | Hotmart | SamCart 📈 Excel | Clockify | ChatGPT | DeepL | Grammarly 🔹 Experience that adds value 🎓 I currently support an online education platform, assisting students with customer inquiries, payment verification, community moderation, and personalized profile reviews. 🤝 I also collaborate closely with team members, answering questions, providing guidance, and supporting internal training processes. 🏨 My professional background in Tourism and Hospitality Management has strengthened my customer service mindset, organization skills, and attention to detail—key qualities for delivering high-quality remote support. 🛠️ Hard Skills 🎓 Customer Support on educational platforms 🗂️ Virtual administrative assistance 💳Payment verification 💬 Community moderation 🧠 Profile reviews 🎙️ Voice Over (Spanish) 🧪 App & Website Testing 🧰 Management of EdTech tools 🔹 What you can expect when working with me ✔️ Clear and professional communication 💬 ✔️ Reliable and organized support 📋 ✔️ Strong attention to detail 🔍 ✔️ Problem-solving mindset 🧠 ✔️ Commitment to quality and consistency ⭐ ✔️ Tutoring and mentoring for students 👩‍🏫 ✔️ Staff training 📚 ✔️ Empathetic support for students 🤝 📩 If you’re looking for a dependable Virtual Assistant to support your online education business or digital platform, feel free to invite me to your project. I’ll be happy to help 😊

I have experience in quality and proofreading, paying close attention to details. My background in customer service includes ticketing, chat, and social media, which has equipped me with the skills to provide exceptional service and meet customer needs. I also have a fast typing speed and can write Spanish content for blogs, ensuring high-quality results quickly.