Hire the best Freshdesk Specialists in Colombia

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$17 hourly
Debray C.
- 4.8/5
- (2 jobs)
Hello, I am a native Spanish speaker with +5 years of customer service experience at Teleperformance Colombia, I excel in effective communication and problem resolution 🧑🏻‍💻. As a Quality Analyst for three years, I upheld top-notch service standards 📈. Recently, I led a team to success as a Team Lead🤵🏻. My strengths in client relations, quality assurance, and team leadership ensure exceptional results. Ready to boost your business with outstanding customer service! 🌟 🏆 Extensive experience in customer service. 🧑🏻‍💻 General customer support queries (Phone,Live chat, email). ☎ Phone support. 🇺🇸 English | Spanish 🇨🇴 💬 Strong writing and communication skills and background. ❤️ Passionate about delivering top-notch service. ⏰ Known for timely and efficient resolution of client issues. ✅ Microsoft office manage. 🔵 SalesForce and FreshDesk manage. 📈 Improving customer satisfaction rates. 🏁 Reliable and dedicated, always going the extra mile for project success. 📊 Quality assurance analyst. 🤵🏻 Team leadership. Let's work together to elevate your customer service and drive your business forward. Contact me today to discuss how I can contribute to your success! 🫱🏼‍🫲🏽

Freshdesk
Microsoft Office
Spanish
Spanish to English Translation
Voice Acting
Virtual Assistance
Phone Support
English
Coaching Session
Communication Skills
Problem Resolution
Customer Service
Quality Assurance
Management Skills
Leadership Skills
$12 hourly
Claudia Patricia V.
- 5.0/5
- (9 jobs)
I have experience in quality and proofreading, paying close attention to details. My background in customer service includes ticketing, chat, and social media, which has equipped me with the skills to provide exceptional service and meet customer needs. I also have a fast typing speed and can write Spanish content for blogs, ensuring high-quality results quickly.

Freshdesk
Kajabi
Slack
SEO Writing
WordPress
Content Writing
Translation
Spanish
General Transcription
Customer Support
Proofreading
Data Entry
Typing
Customer Service
Quality Control
$10 hourly
Yorgelis C.
- 5.0/5
- (1 job)
Hi there! I’m a dedicated and bilingual (English/Spanish) Customer Support Specialist and Virtual Assistant, passionate about helping businesses streamline their operations. With expertise in client communication, task organization, and social media content creation, I am here to take the stress off your plate so you can focus on what truly matters. I pride myself on being detail-oriented, proactive, and efficient, ensuring every task is executed with precision and care. Let’s collaborate to elevate your business to the next level! Here’s how I can support your success: • Customer Support (Email, Chat, Phone) • Virtual Assistance (Calendar & Email Management) • Data Entry & CRM Management • Appointment Scheduling • Administrative Support (Documents & Research) • Social Media Management & Content Creation • Task Organization & Project Management • Multilingual Communication (English & Spanish) I'm ready to help you achieve your goals and make your day-to-day tasks easier.

Freshdesk
Salesforce CRM
English
Spanish
Microsoft Office
Google Workspace
Multitasking
Appointment Scheduling
Problem Solving
Time Management
Data Entry
CRM Software
Online Chat Support
Email Support
Customer Service
$8 hourly
ALBA CECILIA G.
- 5.0/5
- (4 jobs)
✨I am an experienced and passionate professional with over 25 years of experience in administrative and financial areas. My ability to communicate, propose solutions, and adapt to digital environments makes me a valuable asset. My specialization in digital prospecting and marketing enables me to boost B2B lead generation and improve your company's business flow efficiently and sustainably, so count on me to assure quality results! Native Spanish, Funnels, WordPress, Yoast/SEO, Youtube, Canva, Zoom, Google, Microsoft office. Freshdesk, slack, Business Suite Facebook, Calendly, Photoshop, Video Editor Filmora. Mockups. Thumbnail. Apollo. Hunter. Instantly. Hubspot. Trello 

Freshdesk
Virtual Assistance
Yoast SEO
Google
Apollo.io
Lead Generation
Appointment Setting
WordPress
Video Editing
Canva
Marketing
Content Writing
Social Media Content
Customer Service
Spanish
$9 hourly
Daniela R.
- 5.0/5
- (9 jobs)
Administrative assistant with knowledge in digital marketing for social media. Spanish skills as the first language, social media post design, and attention to detail. Digital Marketing Assistant, SEO Spanish Content Writing, Social Media Management, Email Marketing, Data Entry, and Customer/Administrative Support. Canva, Excel, Google Drive, Instagram, MailChimp, Office 365, PDF Convert, Skype, SIESA, Whatsapp Business and Zoom, these are some of the tools I use, but I am open to learning new tools! Don't hesitate to contact me!

Freshdesk
Spanish
Proofreading Feedback
Kajabi
Ontraport
Colombian Spanish Dialect
Online Chat Support
English to Spanish Translation
Administrative Support
Instagram
Blog Content
Canva
Content Moderation
ChatGPT
Microsoft Excel
$18 hourly
Jorge A.
- 5.0/5
- (5 jobs)
My name is Jorge Acosta, I'm a Customer Service Representative and Technical Support Representative. I've been working on both sides for 3 years. I also possess two years of experience working as technical support which has given me an excellent sense of troubleshooting and knowledge about many fields such as OS (Windows, iOS, Android, macOS) Troubleshooting, Networking, Microsoft apps such as Office, and Gmail troubleshooting. I have an associate's degree as an IT Technician as well. Empathy, active listening, multi-tasking, troubleshooting, and analytical thinking are my best skills for this position; I have experience working with Tickets, emails, chats, and phones simultaneously and under high load or pressure. I always like to pay attention to details when handling a situation with a customer, I want them to feel comfortable with me and the service I'm providing. I feel comfortable learning new things and adapting to changes in my work environment. One of the reasons I like to work is because I will learn something new and help others with that something. Now, last but not least, I always like to go beyond what's required, to ensure my client's satisfaction. With that being said, I'm pretty sure I'd be an excellent fit for this position. To guarantee quality work, I count on the following equipment: -Gaming computer with excellent capabilities -MacBook Pro -Excellent noise-cancelation headsets -Dual monitors -331mbs of internet -Exclusive workspace Thank you so much and I hope you get to read this! Have a nice one.

Freshdesk
End User Technical Support
Java
Microsoft Excel
Helpdesk
Customer Support
SaaS
Microsoft Word
Customer Satisfaction
Customer Service
Microsoft Windows
$10 hourly
Jholeissy M.
- 5.0/5
- (2 jobs)
Hi there! I'm Liz, your go-to customer service superstar, ready to create an A-M-A-Z-I-N-G experience and tackle customer needs with lightning speed. With over 2 years of experience working with big-name e-commerce companies, I've sharpened my communication skills, attention to detail, and mastered a variety of software and platforms. Here’s where I shine: ➡️ E-commerce projects ➡️ Live chat support ➡️ CRM software ➡️ Ticket support systems ➡️ Google Docs/Suite I’m all about delivering accurate, concise, and straightforward solutions to any problem—whether it’s “Where’s my order?” or “This isn’t working, what should I do?” I even handle those tricky situations with demanding clients from all walks of life like a pro. But wait, there's more! As a virtual assistant, I bring the same level of enthusiasm and precision to tasks like: 🌟 Calendar management 🌟 Email correspondence 🌟 Data entry 🌟 Social media management 🌟 Research tasks When I'm not saving the day in customer service or handling virtual assistant duties, you might find me diving into the latest fitness trends or crafting fun social media posts. I believe in bringing a little bit of fun and a whole lot of efficiency to every project I take on. I can’t wait to chat with you and make your life a little easier!

Freshdesk
Email Communication
Communication Skills
CRM Software
Product Knowledge
Answered Ticket
Customer Support
Ecommerce
English
Email Support
Online Chat Support
Spanish
Order Tracking
Zendesk
$7 hourly
Lina R.
- 5.0/5
- (2 jobs)
Professional with excellent command of native Spanish and extensive experience in customer service by telephone, in person or in writing. I can support your project with the review of numerical and grammatical details, writing emails and content, customer management, among others. I use tools like: *Excel, Word, Power Point. *Google Drive, email, calendar, clockify. *Slack, zoom, meet, among others. I have the ability to learn quickly and adapt to change. Your information and project will be my most important task, do not hesitate to contact me.

Freshdesk
Colombian Spanish Dialect
Google
Telemarketing
Customer Service
Email
PDF Conversion
Calendar Management
Archiving
Online Chat Support
Social Post Design
Data Entry
Canva
Error Detection
Spanish
$7 hourly
María Clemencia B.
- 5.0/5
- (2 jobs)
Hello, I am here to help you with your tasks or projects and deliver quality work in the estimated time. I am a native Spanish speaker. I help you with data entry, editing, error correction with attention to detail and accuracy, web search, and customer service via email, chat, and web pages. All this will allow me to combine my knowledge with the ability to communicate with clarity, efficiency, and empathy. Why choose me? My extensive experience in dentistry gives me a unique perspective to work in data entry and customer service, always striving to learn and grow with each project. I bring creativity and a great willingness to adapt to my clients' needs. Key Skills: Data Entry. Communication, empathy, attention to detail, accuracy, and problem-solving. Provide technical support via email, chat, and web pages. Let's talk about how I can contribute to your project! Tools: GPT Chat, Google Workspace, FreshDesk, Slack, Microsoft Excel, Microsoft Word, Powerpoint and Zoom Communication.

Freshdesk
Dentistry
Slack
ChatGPT
PDF Conversion
Phone Support
Online Chat Support
Email Support
Customer Support
List Building
Data Entry
Communication Skills
Colombian Spanish Dialect
Latin American Spanish Accent
Spanish
$6 hourly
Kevin C.
- 5.0/5
- (1 job)
Are you looking for a bilingual (English-Spanish) customer support specialist who can deliver exceptional service and improve customer satisfaction? With over 2 years of experience in customer service and content moderation, I’ve helped companies like Capital One manage client inquiries, resolve issues efficiently, and maintain a professional online presence. My expertise includes: Handling live chats, emails, and ticketing systems like Zendesk and Freshdesk. Moderating online content to ensure compliance with company policies. Assisting customers with billing inquiries, troubleshooting, and account management. I am detail-oriented, empathetic, and committed to exceeding client expectations. Whether you need assistance managing your support team, moderating content, or creating workflows to improve efficiency, I’m ready to help. Let’s connect and discuss how I can add value to your team!

Freshdesk
Multitasking
Communications
Problem Solving
Bilingual Education
HubSpot
Salesforce
Zendesk
Outbound Call
Customer Service
$4 hourly
Magda Milena C.
- 5.0/5
- (0 jobs)
My name is Magda Cubillos and I can adapt to new online work environments, as well as emerging technologies and changes in work processes and procedures. I can effectively contribute to your company by working in virtual teams, participating in online meetings and projects, and remote collaboration. My skills include: -Data entry -Web research -Copy and paste work -Extracting contact data from websites -PDF to MS Excel/Word conversion -Image conversion to MS Excel/Word -Excel/Word copywriting -Creating product listings for e-commerce -Searching and compiling e-mails -Typing -Image/scanned page conversion to Word/Excel -Contact data research -Data collection -Lead list creation -Sales lead research -Email marketing -List building -Phone number research I am ready to take on any challenge and bring efficient solutions to your company.

Freshdesk
Calendar Management
Canva
Microsoft Word
Office 365
Organizational Behavior
Microsoft Excel
Communication Skills
Customer Support
Customer Service
Social Work
Colombian Spanish Dialect
Data Entry
Virtual Assistance
Spanish
$8 hourly
David Santiago G.
- 0.0/5
- (1 job)
Honesty and trust defines me as a professional, Punctual, organized and commited, with every project I have been part of. I have succesfully reached goals and have had a great performance at the companies I have worked at. 100% commitment, and I'm energetic and team oriented with the ability to provide support and advice to customers and co-workers.

Freshdesk
Slack
Zendesk
Google Analytics
Adobe Illustrator
$10 hourly
Elvira B.
- 5.0/5
- (2 jobs)
Excellente spanish skilis as the first language. Customer support, and commercial advirsor of chemicals, experience. Data entry, manage new projects, and manage the database of new customers. I love taking photos, is my passion.

Freshdesk
Search Engine
Spanish
WordPress
Content Editing
Website Localization
Customer Support
Social Media Account Setup
Lead Generation
Customer Service Training
LibreOffice Writer
Photographic
Data Entry
$5 hourly
Zaida B.
- 0.0/5
- (2 jobs)
Native Spanish speaker specialized in virtual assistance for entrepreneurs and small businesses. I help manage daily tasks, organize schedules, and improve productivity so you can focus on what matters—growing your business. How can I help you? -Email and calendar management -Customer support (email, social media, chat) -Data entry and administrative support -Content scheduling and publishing on social media -Basic image and document editing -Online research and transcription I'm proficient with tools such as Google Workspace, Canva, and Slack, and have helped improve operational efficiency for my clients during key moments. Quick learner, punctual, and always willing to take on any task.

Freshdesk
Google Workspace
Slack
Social Media Management
Administrative Support
SQL
Canva
Microsoft Office
Microsoft SharePoint
Data Entry
Customer Support
Virtual Assistance
Spanish
$8 hourly
Manuela G.
- 0.0/5
- (0 jobs)
Political scientist with a specialization in Entrepreneurship and Innovation from Universidad de los Andes. Passionate about politics, business development, and innovation, I have experience in political analysis, research, project management, and political campaigns. My background has equipped me with strong leadership, problem-solving, and strategic decision-making skills, which I now apply as a virtual assistant. I help businesses and entrepreneurs stay organized, manage projects efficiently, and optimize workflows. I am proficient in Microsoft Office, Google Workspace, CRM tools, and project management platforms like Trello, Asana, and ClickUp. My bilingual proficiency in English (C1) and Spanish (native) allows me to assist international clients seamlessly.

Freshdesk
Virtual Assistance
Excel Formula
ClickUp
Trello
Microsoft Outlook
Salesforce
Stripe
Buffer
HootSuite
Stata
PayPal
Canva
Google Workspace
HubSpot
$20 hourly
Jaimeth D.
- 5.0/5
- (5 jobs)
Customer Success Specialist & Lead | Bilingual | E-commerce Expert Greetings! Thanks for checking out my profile 😊. I am a Customer Success Specialist with a rich background in providing exceptional customer experiences for over 6 years. My commitment revolves around delivering optimal solutions to customer inquiries and recognizing the profound impact of satisfied customers on a company's success. Professional Journey: Customer Support Team Leader: As a Customer Support Team Leader, I have excelled in establishing KPIs, setting and achieving goals, and guiding teams to success. My focus extends beyond supervision – I am dedicated to empowering team members to develop their skills effectively. Language Proficiency: Fluent in both Spanish and English, I bring strong linguistic skills to the table. As a journalist, I possess extensive grammar and punctuation knowledge, enabling me to excel in translations. I've served as a translator for E-commerce ventures, contributing to seamless communication. Technical Skills & Efficiency: Typing at 50 WPM with 100% accuracy, I ensure swift and precise responses. Proficient in platforms such as FreshDesk, ZenDesk, Live Chat, Gorgias, Etsy, Shopify, and more, my expertise spans diverse E-commerce models including Dropshipping, Brand Stores, Clothing Stores, Print On Demand, and SaaS. Adaptable Learner & E-commerce Aficionado: I am always open and eager to learn, continually embracing new technologies and strategies that contribute to the highest level of customer support excellence. Let's Connect! Contact me – I would be delighted to explore collaboration opportunities and contribute to your company's success. Jaimeth 🚀

Freshdesk
CSS
Email Communication
HTML
Order Tracking
Troubleshooting
Microsoft Excel
Shopify
Gorgias
Problem Solving
Ticketing System
Customer Support
Technical Support
Zendesk
CSV
$3 hourly
Andrea O.
- 0.0/5
- (0 jobs)
Tecnóloga en gestión administrativa, con experiencia en generación de informes, elaboración de todo tipo de documentos, gestión documental; servicio al cliente por diferentes canales, gestión de compras, manejo de personal, facturación, manejo de ofimática. Proactiva, con competencias en dinamismo, resolución de problemas, trabajo en equipo, investigación, organización, seguimiento de instrucciones y actitud de servicio.

Freshdesk
WorkManager
SAP
$10 hourly
Maria Jose H.
- 4.4/5
- (5 jobs)
Experienced and innovative bilingual lawyer, passionately dedicated to justice. Highly organized and skilled in public speaking. Proven track record of achieving favorable results for clients. Proficient in trial preparation, document review and effective presentation of cases in court. Strong leader who works well under pressure and understands the complexities of the legal system

Freshdesk
RingCentral Glip
Slack
Vonage
Customer Service
Customer Satisfaction
Salesforce
Meeting Agendas
Calendar
Customer Support
Google
Litigation
Google Calendar
Compliance
Email Support
$6 hourly
Reynaldo H.
- 0.0/5
- (0 jobs)
I am a telecommunications engineer specialized in data networks, currently in the final phase of my Master's in IT Project Management and Leadership. Throughout my career, I have worked in project environments with a technological focus. My professional trajectory has been diverse and enriching. I began my career at Mintic, where I assumed the role of Technical Team Leader in sound broadcasting, excelling in the administration of the National Sound Broadcasting Plan. Subsequently, at Señal Colombia, I successfully led the execution of the project to relocate a radio transmission antenna in Bogotá, from conception to implementation, resulting in a significant coverage improvement. During my time at Nexura, I participated in projects funded by state resources, such as providing technological equipment to educational institutions in the Valle and Cauca departments. Additionally, I coordinated the help desk for these institutions. Later, at Cidti, I served as Laboratory Coordinator, managing projects and assets, and validating compliance with contractual terms with the Valle Governorate. In my most recent position as Technology Leader, I led a team in the management of utility software, improving internal processes and effectively managing suppliers, clients, and internal users.

Freshdesk
Moodle
Mailchimp
Project Management
WordPress
cPanel
Excel Formula
Microsoft Project
Asana
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