Hire the Best Email Support Freelancers
in Colombia

Bilingual Virtual Assistant, Customer Service Rep 🟢 Available Now 🟢 These are my services as a Freelancer working over 6+ years in CallCenters before starting my journey here on UpWork: ✅ LiveChats and Moderation on Social Media (Fb, IG, TikTok) - Small (25K) & Big Accs over 300K Follower's ✅ Gorgias CRM ✅ Email Support/Ticket handling ✅ Shopify order Fulfillment/Order Tracking/Returns/Exchanges/Refunds ✅ Zendesk CRM/Ticket handling ✅ Salesforce CRM/Ticket handling ✅ Excel & Spreadsheets handling ✅ Data Entry ✅ Experienced with Excel or Google Spreadsheets ✅ Product Reviews on Trustpilot ✅ Product Reviews on Review.iO ✅ 60 WPM, Fast Typing ✅ Dating Apps Chatter & Management ✅ CapCut videos edit ✅ Multitask If you’re interested in knowing more about myself: I’m someone who appreciates the small things in life: A good coffee in the morning, having a stable job, people to have fun with and a good movie. I love science, numbers and technology. I’m a fairly disciplined and always trying to be a better person. Fast, reliable and efficient. I’m also interested in learning more everyday, meaning, new CRMS, platforms, AI, any kind of technology or Social Media is my thing! I'm also very autonomous and know how to work in a team as well. Tools and software I have used: Zendesk, Gorgias, Shopify, Slack, VPNs, Zoom, AI, Google Meet, Teams, CapCut, Google Sheets, Excel, Social Media (FB&IG), TrustPilot, Review.iO, etc. If you don’t see the tool or software here, I’m always happy to learn how to use it.

Your search stops here! 🙌 🔹 Native Spanish Virtual Assistant with 10+ years of experience in customer support, email & chat support, and AI data annotation. 🏆 Top-Rated Freelancer on Upwork, known for high-quality work, excellent communication, and on-time delivery. 💻 I work remotely with international clients, supporting them with: 🟣 Customer service (phone, email, and chat) 🟣 Data entry and administrative tasks 🟣Spanish transcription, proofreading, and audio annotation for AI projects 🧠 I’ve contributed to the training of voice recognition systems and AI assistants, working with over 1,500 hours of annotated audio content. 🔧 Tools I use daily: 💻 Google Drive. 💻 Word. 💻 Excel. 💻 Gmail 💻 Webex. 💻 Canva. 💻ChatGPT (to assist with writing, automate responses, and streamline workflows) I'm also familiar with using AI tools like ChatGPT to improve communication, save time, and increase productivity. Services I offer: ✔️Data entry & virtual assistance ✔️ Transcription in Spanish ✔️ Spanish proofreading I’m always ready to help with reliable and high-quality service in Spanish. 💬 English: Basic conversational 📍 Focused on Spanish-speaking roles También brindo soporte completo en español. Si buscas a alguien confiable, empática y con experiencia para apoyar a tu equipo, estoy lista para colaborar contigo. 💬 I’m just a click away if you need my support! Thank you for reading, and I look forward to working with you. Best regards, Paola S.

As FreeLancer I offer customer service management services, creating a constant communication link with customers, either by phone calls, chat or emails and thus strengthen the business relationship, so that there is the total satisfaction of them through empathy, communication, listening to customer requests with patience, curiosity, agility, focus, security, optimism, working as a team to solve any concerns or eventuality of customers. I also offer administrative support, agenda management, email management, help with invoicing, event planning, reporting, constant communication, voice recording in Spanish, transcription of audios to texts, web research, Excel tables, and transcription of texts to pdf formats. Handling tools such as zoom, Google documents, Excel, Word, and PowerPoint.

Hi there! I'm María Alejandra, a bilingual Marketing Coordinator and Operations VA from Colombia with 3+ years of experience supporting entrepreneurs, marketing agencies, and growing businesses across the US and Latin America. I specialize in bringing order to creative chaos, managing content calendars, coordinating campaigns, handling email marketing, and keeping operations running smoothly so business owners can focus on the big picture. I've worked as a hands-on Marketing Coordinator for a subscription-based product company managing full content cycles, social media, TikTok Shop, influencer outreach, email marketing, content creation and as a VA for events companies and marketing agencies supporting multiple clients simultaneously. What makes me different: I don't just execute tasks, I understand the strategy behind them. I work independently, communicate proactively, and take ownership of my work without needing micromanagement. 💼 How I Can Support You - Marketing campaign coordination (LATAM & US markets) - Social media management and scheduling - Email marketing (Mailchimp, MailerLite) - Content calendar creation and management - TikTok Shop setup, management and influencer outreach - SEO blog writing and content repurposing - Design for social media and email - Short-form video editing - Project and operations coordination - Bilingual copy and translation (EN/ES) - Administrative and executive support 🛠️ Key Skills 📧 Email marketing: Mailchimp, MailerLite, Klaviyo 📱 Social media & Scheduling: Meta Business Suite, Buffer, TikTok, LinkedIn 🛍️ TikTok Shop, Shopify, Linktree 🎨 Design: Canva Pro, Photoshop, Figma 🎬 Video editing: CapCut, DaVinci Resolve, InShot, Lightroom 📆 Project management: Monday, Notion, Asana, ClickUp, Google Calendar 🗂️ File & asset management: Google Workspace, Dropbox, DocuSign, Microsoft Office 365, OneDrive, Slack, Zoom, Loom 🖥️ Web & Ecommerce: WordPress, Wix, Shopify, Squarespace, Duda 📊 Analytics & reporting: Google Sheets, Meta Ads Manager ✍️ SEO blog writing and content strategy 🤝 Influencer coordination and TikTok affiliate management 🌍 Bilingual: Spanish (Native) / English (Advanced) ✔️ Organized, proactive and reliable ✔️ Works independently with minimal oversight ✔️ Full-time freelancer: available for long-term roles 📩 Message me or send an invite, I'd love to support your business!

These are my services as a Freelancer: ✔ Email support (fast responses) ✔ Order fulfilment ✔ Live Chats ✔ WhatsApp, Facebook and Instagram messages. ✔ Order tracking, providing status, etc ✔ Zendesk ticket support ✔ Salesforce ticket support ✔ Troubleshooting issues ✔ Moderation on Social Media ✔ Following up with customers ✔ Maintenance of customer data base ✔ Data entry ✔ Booking, AirBnB apps. ✔ Transcription ✔ Help creating product reviews ✔SAP A little bit about myself: I'm an American citizen living in South America who loves learning, reading and being part of new projects. I'm sure that I can be a great asset for your company and contribute to its growth, taking care of customers by solving their issues. I like to learn about other cultures and their history. My strength is being patient, understanding what customers may need and providing clear information while keeping an eye on every detail. All of these are key to provide an unique experience and great support. I take very serious my jobs and give the best of myself. I´m also dynamic regarding teamwork. Efficiency and productivity for the fulfillment of the proposed goals. Always punctual, fast and efficient, interested in learning more everyday. After being trained or receiving instructions, I will work with little or without supervision and provide great results. Tools and software I have used: Zendesk, SAP, Salesforce, VPNs, Google Sheets, Excel, Social Media, Service Now, Shopify, Amadeus

Virtual Assistant and Appointment Setting Specialist (Quotes, Calls & Sales) | Freelancer Freelancer with experience in customer service and virtual assistance. Bilingual in English and Spanish, I provide accurate insurance quotes, handle inbound and outbound calls, and drive sales while offering expert cold calling and administrative support to boost your business productivity. Let’s grow your business together! What I Can Do as a Virtual Assistant & Cold Caller: ✅ Cold Calling & Lead Generation ✅ Insurance Quotes & Sales ✅ Customer Support ✅ CRM Management ✅ Email Management ✅ Scheduling & Calendar Management ✅ Social Media Assistance ✅ Data Entry & Research ✅ Administrative Tasks ✅ Email Marketing ✅ Social Media Management ✅ DM Setter My Strengths: 🔹 Bilingual Communication (English & Spanish) 🔹 Persuasive & Confident Speaker 🔹 Highly Organized 🔹 Problem Solver 🔹 Tech-Savvy