Hire the Best Email Support Freelancers
in Colombia

Your search stops here! 🙌 🔹 Native Spanish Virtual Assistant with 10+ years of experience in customer support, email & chat support, and AI data annotation. 🏆 Top-Rated Freelancer on Upwork, known for high-quality work, excellent communication, and on-time delivery. 💻 I work remotely with international clients, supporting them with: 🟣 Customer service (phone, email, and chat) 🟣 Data entry and administrative tasks 🟣Spanish transcription, proofreading, and audio annotation for AI projects 🧠 I’ve contributed to the training of voice recognition systems and AI assistants, working with over 1,500 hours of annotated audio content. 🔧 Tools I use daily: 💻 Google Drive. 💻 Word. 💻 Excel. 💻 Gmail 💻 Webex. 💻 Canva. 💻ChatGPT (to assist with writing, automate responses, and streamline workflows) I'm also familiar with using AI tools like ChatGPT to improve communication, save time, and increase productivity. Services I offer: ✔️Data entry & virtual assistance ✔️ Transcription in Spanish ✔️ Spanish proofreading I’m always ready to help with reliable and high-quality service in Spanish. 💬 English: Basic conversational 📍 Focused on Spanish-speaking roles También brindo soporte completo en español. Si buscas a alguien confiable, empática y con experiencia para apoyar a tu equipo, estoy lista para colaborar contigo. 💬 I’m just a click away if you need my support! Thank you for reading, and I look forward to working with you. Best regards, Paola S.

🌟𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 | 𝐀𝐝𝐦𝐢𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 | 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 | 𝟏𝟐+ 𝐘𝐞𝐚𝐫𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐄𝐧𝐠𝐥𝐢𝐬𝐡 & 𝐒𝐩𝐚𝐧𝐢𝐬𝐡 Dynamic, reliable, and results-driven professional with 𝟏𝟐 𝐲𝐞𝐚𝐫𝐬 of experience in delivering exceptional 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞, 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐚𝐧𝐝 𝐚𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 across diverse industries. Known for streamlining workflows, solving complex problems, and building long-term client relationships that drive business growth. I specialize in 𝐧𝐨𝐧-𝐯𝐨𝐢𝐜𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, delivering professional and efficient customer service through written communication channels such as 𝐞𝐦𝐚𝐢𝐥, 𝐥𝐢𝐯𝐞 𝐜𝐡𝐚𝐭, 𝐚𝐧𝐝 𝐭𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠 𝐬𝐲𝐬𝐭𝐞𝐦𝐬. This focus allows me to provide faster response times, greater accuracy, and well-documented interactions that enhance customer satisfaction and operational efficiency. In addition, I support businesses with operational responsibilities that enhance structure, improve accuracy, and increase overall efficiency. My focus goes beyond simply completing tasks; I aim to create measurable value, optimize workflows, and contribute to sustainable operational growth. Throughout my career on Upwork, 𝐈 𝐡𝐚𝐯𝐞 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥𝐥𝐲 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐞𝐝 𝟓𝟎+ 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞𝐝 𝟏𝟔,𝟎𝟎𝟎+ 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐡𝐨𝐮𝐫𝐬, consistently delivering reliable, high-quality service in remote environments. 🔧 𝐖𝐡𝐚𝐭 𝐈 𝐂𝐚𝐧 𝐇𝐞𝐥𝐩 𝐘𝐨𝐮 𝐖𝐢𝐭𝐡: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✅ Email Handling, Live Chat, Ticketing Systems ✅ Chargebacks, Refunds, and Escalation Handling ✅ Order Processing, Tracking & Fulfillment ✅ Product & Service Troubleshooting 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 & 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✅ Calendar Management & Scheduling ✅ Web Research, Data Entry & Reporting ✅ Light Invoicing (QuickBooks) ✅ Document Preparation (Google Docs, MS Office) 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 & 𝐎𝐧𝐥𝐢𝐧𝐞 𝐏𝐫𝐞𝐬𝐞𝐧𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ✅ Facebook, Instagram, Twitter Management ✅ Content Scheduling, Engagement, and Monitoring 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐒𝐚𝐥𝐞𝐬 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✅ CRM Management ✅ Delivery Tracking & Report Generation 🧰 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐈’𝐯𝐞 𝐖𝐨𝐫𝐤𝐞𝐝 𝐖𝐢𝐭𝐡: Zendesk | Shopify | PayPal | Stripe | Slack | Intercom | Trello | Crisp | Keap | Monday | Gorgias | Freshsales | Kajabi | Notion | Asana | Google Workspace | Microsoft Office | Oberlo | Sertifier | Webinar Jam | Frontdesk | Zoho | Groove | ClickUp | Airtable | 🎓 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧: Bachelor’s in Industrial Engineering A strong foundation in problem-solving, analytics, and strategic thinking that enhances my ability to improve business processes and operational efficiency. 🏆 𝐂𝐚𝐫𝐞𝐞𝐫 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: Top-Rated Freelancer for 11 consecutive years on Upwork, a testament to consistent client satisfaction and high-quality service. Former Senior Buyer Specialist for global companies like Huawei Technologies, Jones Lang Lasalle, and CenturyLink, Inc., where I honed negotiation and supply chain management skills. 🤝 𝐖𝐡𝐲 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞? I combine technical efficiency, business acumen, and a people-first approach to deliver outcomes that matter. Whether you’re a solo entrepreneur or a growing company, I’ll help you save time, reduce stress, and support your business like it's my own. If your needs extend beyond what’s listed here; no problem! I’m a fast learner who loves a challenge and is always open to expanding my skill set. 📩 Let’s connect and discuss how I can support your business success. Liliana

I'm a top rated plus freelancer on Upwork, if you’re here is because you need one of the following: ✔ Virtual Assistant ✔ Email support (fast responses) ✔ Shopify order fulfillment ✔ LiveChats ✔ WhatsApp, Facebook and Instagram messages. ✔ Order tracking, providing status, etc ✔ Zendesk ticket support ✔ Salesforce ticket support ✔ Troubleshooting issues ✔ Moderation on Social Media ✔ Following up with customers ✔ Data entry ✔ Transcription ✔ PDF to Word or Excel Conversion ✔ Help to create reviews of products ✔ App reviews (replying to feedback on both App Store and Play Store) A little about myself: I love technology and music! Learning new skills and challenges, it keeps me active and always thinking how to improve every day. I like watching series and playing video games, hobbies that I enjoy a lot. I'm sure that I can be a great asset for your company and contribute to its growth, taking care of your customers, their issues and solving them. I really enjoy learning about other cultures and their history. About my background: I’m an Event Organizer who has a passion for customer service. Through my years of experience, I’ve worked as an Agent for a Multinational Company called Fitbit, the leading global wearables brand of the high-tech Fitness trackers industry. I handled chats, calls and emails for 3.5 years, providing tech support, reviewing orders, updating account information, exhausting troubleshooting with step by step instructions, providing replacement units when necessary and answering any type of inquiries of potential customers about the products and services. I always followed procedures and policies, troubleshooting till confirming that it was necessary to review the warranty or discuss the case with another team. I have experience facing very high email queues (2.000 daily) with an average EPH (Emails per hour) of 4-5-6 (Client's target) some emails were complex because I also provided support for the Fitbit app, Social media, etc. I also have experience with data entry tasks. I'm very serious with my jobs and give the best of myself. Always punctual and disciplined, fast and efficient, interested in learning more every day and very autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide great results.

Hi there! I'm María Alejandra, a bilingual Marketing Coordinator and Operations VA from Colombia with 3+ years of experience supporting entrepreneurs, marketing agencies, and growing businesses across the US and Latin America. I specialize in bringing order to creative chaos, managing content calendars, coordinating campaigns, handling email marketing, and keeping operations running smoothly so business owners can focus on the big picture. I've worked as a hands-on Marketing Coordinator for a subscription-based product company managing full content cycles, social media, TikTok Shop, influencer outreach, email marketing, content creation and as a VA for events companies and marketing agencies supporting multiple clients simultaneously. What makes me different: I don't just execute tasks, I understand the strategy behind them. I work independently, communicate proactively, and take ownership of my work without needing micromanagement. 💼 How I Can Support You - Marketing campaign coordination (LATAM & US markets) - Social media management and scheduling - Email marketing (Mailchimp, MailerLite) - Content calendar creation and management - TikTok Shop setup, management and influencer outreach - SEO blog writing and content repurposing - Design for social media and email - Short-form video editing - Project and operations coordination - Bilingual copy and translation (EN/ES) - Administrative and executive support 🛠️ Key Skills 📧 Email marketing: Mailchimp, MailerLite, Klaviyo 📱 Social media & Scheduling: Meta Business Suite, Buffer, TikTok, LinkedIn 🛍️ TikTok Shop, Shopify, Linktree 🎨 Design: Canva Pro, Photoshop, Figma 🎬 Video editing: CapCut, DaVinci Resolve, InShot, Lightroom 📆 Project management: Monday, Notion, Asana, ClickUp, Google Calendar 🗂️ File & asset management: Google Workspace, Dropbox, DocuSign, Microsoft Office 365, OneDrive, Slack, Zoom, Loom 🖥️ Web & Ecommerce: WordPress, Wix, Shopify, Squarespace, Duda 📊 Analytics & reporting: Google Sheets, Meta Ads Manager ✍️ SEO blog writing and content strategy 🤝 Influencer coordination and TikTok affiliate management 🌍 Bilingual: Spanish (Native) / English (Advanced) ✔️ Organized, proactive and reliable ✔️ Works independently with minimal oversight ✔️ Full-time freelancer: available for long-term roles 📩 Message me or send an invite, I'd love to support your business!

These are my services as a Freelancer: ✔ Email support (fast responses) ✔ Order fulfilment ✔ Live Chats ✔ WhatsApp, Facebook and Instagram messages. ✔ Order tracking, providing status, etc ✔ Zendesk ticket support ✔ Salesforce ticket support ✔ Troubleshooting issues ✔ Moderation on Social Media ✔ Following up with customers ✔ Maintenance of customer data base ✔ Data entry ✔ Booking, AirBnB apps. ✔ Transcription ✔ Help creating product reviews ✔SAP A little bit about myself: I'm an American citizen living in South America who loves learning, reading and being part of new projects. I'm sure that I can be a great asset for your company and contribute to its growth, taking care of customers by solving their issues. I like to learn about other cultures and their history. My strength is being patient, understanding what customers may need and providing clear information while keeping an eye on every detail. All of these are key to provide an unique experience and great support. I take very serious my jobs and give the best of myself. I´m also dynamic regarding teamwork. Efficiency and productivity for the fulfillment of the proposed goals. Always punctual, fast and efficient, interested in learning more everyday. After being trained or receiving instructions, I will work with little or without supervision and provide great results. Tools and software I have used: Zendesk, SAP, Salesforce, VPNs, Google Sheets, Excel, Social Media, Service Now, Shopify, Amadeus

Hello! I’m a dedicated and detail-oriented freelancer with a passion for delivering high-quality work. As a native Spanish speaker with strong communication skills, I specialize in providing efficient and reliable support in the following areas: - Virtual Assistance: Managing schedules, emails, and administrative tasks with precision and confidentiality. - Customer Service: Offering empathetic and effective support to ensure customer satisfaction and loyalty. - Data Entry: Ensuring accurate and timely data management for your projects. I’m committed to continuous learning and am eager to expand my skill set to meet the unique needs of your project. Whether you need a task handled swiftly or a long-term partner to support your business, I’m ready to contribute to your success. Let’s collaborate to achieve your goals!