Hire the Best Help Scout Specialists

If Your Customers Matter to You, Then Who Handles Them Matters Even More. Most businesses lose clients not because their product is bad, but because their customer experience is inconsistent, slow, or poorly managed. I’m a Customer Service & Client Experience Specialist with over 12 years of experience helping businesses improve response time, increase retention, recover dissatisfied customers, and turn inquiries into loyal, paying clients. I don’t just “reply to messages.” I build systems that improve customer satisfaction and drive revenue. When you hire a Customer Service Representative, you need someone who will: - Respond quickly and professionally - Represent your brand with confidence - Manage your CRM without supervision -Track conversations and follow-ups properly - De-escalate complaints without losing customers - Support sales and convert warm leads - Keep your pipeline organized - Deliver measurable results That’s exactly what I do. Here is how I will support Your business Here’s how I approach every role: ✔ Customer Support & Retention ✔ Handle email, chat, and phone support with empathy and efficiency ✔ Resolve complaints before they escalate ✔ Follow structured follow-up systems to reduce churn ✔ Maintain detailed records of all interactions ✔ CRM & Pipeline Management ✔ Update and manage CRM systems daily ✔ Track leads and automate follow-ups ✔ Monitor KPIs and generate performance reports ✔ Improve customer journey workflows ✔ Sales & Lead Conversion Support ✔ Qualify inbound leads ✔ Nurture prospects through structured communication ✔ Cross-sell and upsell where appropriate ✔ Recover dormant or inactive accounts ✔ Team & Process Improvement ✔ Supervise and support junior agents (if required) ✔ Create SOPs for consistent service delivery ✔ Improve response templates and workflows 🛠 Tools & Platforms I’m Proficient In; - CRM Systems (HubSpot, Zoho, Salesforce, and similar platforms) - Zen-desk - Freshdesk - Intercom - Slack - Trello / Asana - Google Workspace - Microsoft Office Suite - Email management systems - Sales tracking dashboards I adapt quickly to new systems and workflows. Proven Results & Achievements - Improved customer conversion rates through structured CRM follow-ups - Successfully reactivated dormant client accounts - Led sales and customer service teams to consistently meet weekly targets - Increased customer satisfaction through proactive communication - Managed high-value clients and reduced payment defaults through strategic follow-ups I treat your customers like they are my own. If you're looking for someone who can improve your customer experience, protect your brand reputation, and contribute to revenue growth, I’m ready to get started.

I am an IT Support and Helpdesk Specialist experienced in supporting end users, B2B clients, SaaS customers, e-commerce businesses, and remote teams across different time zones. I can manage day-to-day IT support tasks, respond to user requests, triage and update tickets, monitor systems and alerts, troubleshoot technical issues, manage patching activities, and maintain ownership through resolution or escalation. My support experience includes: • Microsoft 365, Outlook, Teams, SharePoint, and OneDrive • Exchange Online, Entra ID, MFA, user accounts, and permissions • Google Workspace, Server Support • Windows, printers, VoIP, VPN, DNS, DHCP, and connectivity issues • User onboarding, offboarding, and access management • Ticket triage, queue management, system monitoring, and escalation • Endpoint monitoring, patching, security alerts, and application approvals • Remote end-user support through phone, email, and remote sessions • SaaS onboarding, account setup, product guidance, and troubleshooting • Customer service through email, live chat, and phone • SOPs, ticket notes, knowledge-base articles, and documentation I have worked across MSP, SaaS, e-commerce, and technical support environments, using PSA, RMM, security tools, backup tools, documentation, CRM, and communication platforms. These include ConnectWise, Autotask, NinjaOne, N-able, Datto RMM, IT Glue, Hudu, ThreatLocker, Huntress, SentinelOne, Proofpoint, Zendesk, Freshdesk, HubSpot, TeamViewer, 3CX, RingCentral, Airtable, Scribe, and other related tools. I am comfortable working independently, following support procedures, communicating clearly with technical and non-technical users, and stepping into related customer service or operational responsibilities when needed. I am available for long-term, part-time, or full-time remote IT, SaaS, and customer-support work.

To-the-point overview: Customer support agent for live chat, voice, and ticketing. Background: I grew up in the US and Canada, and currently based in Pakistan but can work in all time zones! Why me? * Trilingual * I build G-Sheet automations to save us time (You will save 1000s of hours) * I build G-Trackers of all types to save time and effort * I am a fast learner and comfortable learning new tools * AI-powered PC with multiple monitors for multitasking * Premium AI GPU-powered voice for multi-accent and multi-voice calling (demo can be provided on demand) * Flexible availability * Complete support (Live chat, Tickets, Emails, Voice) * Over a decade of work experience * Over 60 jobs completed * 100% success score in all projects and All-time Top Rated Plus * 157 IQ * Highly recommended reviews * Verified testimonials * Upwork-certified * Expert trainer for new agents My actual goal, not just a statement: Converting your clients/customers into returning subscribers is my top priority while resolving tickets and making sure they have the best customer support experience while maintaining company SOPs. My money-back guarantee: I will maintain an equilibrium between quality and efficiency. Recent work: Customer support, administrative, and moderation work for the companies below in the past few years: Course Hero (US - EdTech) Virbela (US - Virtual Reality Tech) Activision (US - Call of Duty) Skooli (Canada - EdTech) Teach Away (Canada - EdTech) Lumin (US - E-commerce) M. Solutions (1099 Software House) Nuvio Recovery (US - E-commerce) Home Services (US - Services) Catalister (AI SaaS Support) Scalios (AI SaaS Support) Dynamic AI (AI SaaS Support) 🛠️ Tools: Zendesk Salesforce HubSpot Slack Intercom Stripe Jira Mailchimp Notion Wix RingCentral Gorgias Kustomer ADP Hubspot Google Chat Skype/teams HappyFox CareSmart 360 VoIP Trello RTX Chat 💻 Equipment: I have a PC, a laptop, a Mac, Windows, Android, and an iPad. My system specifications include an upgraded 2026 Ryzen 7 5800X, 32GB RAM, 2TB HDD, 2GB SSD, Nvidia RTX 3090 GPU, and a 49-inch multitasking multi-monitor setup. I have a noise-cancellation HyperX Cloud 3 headset powered by Nvidia noise cancellation, along with both solar and backup power and internet backup from different ISPs. My availability is 50+ hours, and timings are flexible Warm Regards, A. Rehman.

Need someone who can take ownership of your customer support so you can focus on growing your business? That's where I can help. I'm a Customer Support and Customer Success Specialist with over 15 years of experience supporting e-commerce businesses, online marketplaces, retail, telecommunications, and education. I help businesses deliver fast, thoughtful, and professional customer experiences through email, chat, and helpdesk platforms. Here's what I can help with: ✔ Customer email & chat support ✔ Shopify order management ✔ Shipping, tracking, refunds & exchanges ✔ Customer success & retention ✔ Zendesk, Help Scout, Hiver & CRM management ✔ Complaint resolution ✔ Knowledge base & SOP adherence ✔ Quality assurance & team coaching I believe great customer support goes beyond answering questions. Every interaction is an opportunity to build trust, strengthen your brand, and create loyal customers. My approach is to resolve issues accurately, communicate with empathy, and make customers feel valued. In addition to frontline support, I've worked as a Knowledge Coach, mentoring support representatives, reviewing quality, and improving support processes. This experience allows me to contribute not only as a customer support specialist but also as someone who helps teams work more efficiently and consistently. If you're looking for someone dependable, proactive, and committed to delivering exceptional customer experiences, I'd love to support your business.

Need a reliable professional who can support your customers, recruit top talent, and help your business run smoothly? With over 10 years of experience in customer support, I help businesses deliver exceptional customer experiences while building high-performing teams. Throughout my career, I have supported customers and clients across various industries, including telecommunications, SaaS, healthcare, marketplace platforms, and mobile applications. I am experienced in handling customer interactions through phone, email, chat, and SMS/text support, ensuring timely resolutions while maintaining a positive customer experience. Customer Support Expertise ✔ Customer Support (Phone, Email, Chat, SMS/Text) ✔ Technical Support & Troubleshooting ✔ Billing Inquiries, Refunds & Dispute Resolution ✔ Customer Retention & Account Management ✔ High-Volume Support Operations ✔ Quality Assurance & Process Improvement ✔ Escalation Management, Dispute & Mediation ✔ Data Entry & Transcription In addition to customer support, I have nearly 9 years of experience in full-cycle recruitment and talent acquisition, partnering with clients worldwide to identify and hire top talent. Recruitment & Talent Acquisition Expertise ✔ Candidate Sourcing (LinkedIn, Indeed, Upwork, Social Media, and other platforms) ✔ Resume Screening & Candidate Evaluation ✔ Phone & Video Interviews ✔ Client Consultation & Requirements Gathering ✔ Interview Coordination & Scheduling ✔ Candidate Pipeline Management ✔ Onboarding & Recruitment Administration I am proficient in Salesforce, Zendesk, Slack, Google Workspace, Microsoft Office, LinkedIn Recruiter, Indeed, Workable ATS, and Upwork Talent Marketplace, and I quickly adapt to new tools and processes. What sets me apart is my ability to combine customer support, recruitment, and client relationship management into one versatile skill set. Whether you need a dedicated customer support specialist, an experienced recruiter, or an operations-focused team member, I bring professionalism, initiative, and a commitment to delivering results. Let's connect and discuss how I can help support your business goals.

With Upwork's rising talent and tech savvy freelancers, there are many freelancers to choose from. Whether you need break/fix tech support, network support or cyber security assessments. My profile is geared toward those who need fast and accurate work done. I have 8 years of IT experience ranging in helpdesk support, remote troubleshooting, network configurations, Printer issues, O365 configuration and troubleshooting, Google suite configuration and troubleshooting, and Cyber Security. I'm a Jack of all trades and love to build trust while providing quality support to my clients. I was even coined "The people person of IT" by one of my medical clients. The best part is I give free advice. If you feel you've reached your perfect IT specialist, please feel free to message me at any time. I have a quick response time.