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Clients rate Help Scout specialists
Rating is 4.6 out of 5.
4.6/5
based on 197 client reviews
  • $10 hourly
    • 5.0/5
    • (9 jobs)
    If you are looking for someone natural who can keep engaging conversations with customers far different from Artificial Intelligence or Robot-like templated message that can make your services even better then I am your Guy! In more than 7 years of experience, I had the best practices which served different industries: 🔴 Restaurant & Hospitality 🔴 Telecommunications 🔴 3rd Party Services 🔴 Financial 🔴 Information & Technology 🔴 E-Commerce 🔴 Promos I encountered different personalities and will discover new ones along the way! I have an investment called SKILLS, and I would be glad to help you reach your long term GOALS. - Customer Support thru email, chat, and social media (Zendesk, Freshdesk. Salesforce, Shopify, Facebook Messenger & Instagram) - Team Lead - Order Management (Magento, Netsuite) - Quality analysis, Coaching & Real-Time Analysis (Google Forms, Google Sheets & Google Docs) - Scheduling (Google Calendar, Calendly) - Task Management (Trello, Monday.com) - Knowledge in Shopify - English Fluency (American English) - Proofreading - Editing and correcting grammatical errors, punctuation, etc. - English Tutoring - Lead Generation and Outreach - Admin I believe that it takes self-discipline and willingness to help businesses to grow and successfully fulfill their vision - whether it's gaining sales, having exposure, getting closer ties with their prospect customers, clients, or connections, processing orders with vendors & customers, and a bunch of it to mention. It's my great passion to lead, train people, keep working relationships in good shape, provide quality orders and commit high-quality service to clients across the globe. It would be a pleasure to work and get to know you soon.
    Featured Skill Help Scout
    Magento
    Oracle
    Order Processing
    Order Management
    Team Management
    Email Support
    Ecommerce
    Customer Engagement
    Zendesk
    Customer Feedback Documentation
    Communication Etiquette
    Customer Satisfaction
    Customer Service Training
    Product Knowledge
    Salesforce
  • $20 hourly
    • 4.7/5
    • (15 jobs)
    I am a Trust and Safety expert with over four years of experience in content moderation with Glassdoor and over two years of experience in customer service, spanning from in-person to remote working roles. I've worked with companies such as Vital Records Online, Function Health, Spider Door, and Voice.com via UpWork, and worked at Zaxby's and The Fresh Market when I was 17-19 years old. Following high school, I received a full-ride scholarship known as the Florida Bright Futures Academic scholarship alongside the Cambridge AICE diploma. I later attended the College of Central Florida and was awarded my Associate of Arts degree, and then continued to pursue my Bachelor of Science in Psychology degree at the University of Central Florida.
    Featured Skill Help Scout
    Gorgias
    Shopify
    Twilio
    Phone Support
    Order Tracking
    Talkdesk
    Zoho CRM
    Intercom
    Community Moderation
    Community Engagement
    Customer Support
    Community Management
    HubSpot
    Zendesk
  • $25 hourly
    • 5.0/5
    • (2 jobs)
    Hello! I'm a seasoned Intake Specialist with nearly four years of experience in customer support and insurance intake, committed to providing efficient, compassionate service to clients from diverse backgrounds. I specialize in navigating insurance processes, managing client accounts, and ensuring that each client receives the support they need during intake and onboarding. Fluent in English, French, Spanish, and Haitian Creole, I’m able to connect effectively with clients from a variety of linguistic and cultural backgrounds, making the intake process smoother and more personalized. My goal is to make clients feel valued and understood from their first interaction through their ongoing service experience. What I Offer: - End-to-End Intake Management: Skilled in managing the entire intake process, including client eligibility verification, documentation, and account setup. - Insurance Expertise: Extensive experience in insurance processes and requirements, allowing me to support clients confidently through any necessary steps. - Multilingual Client Support: Fluent in four languages (English, French, Spanish, Haitian Creole), providing clear and accessible service to a broad client base. - Data Accuracy & Confidentiality: Meticulous in capturing and maintaining secure client records in compliance with data protection standards, ensuring all information is accurate and confidential. - Client Satisfaction Focus: Strong commitment to responsive, client-centered support that builds trust and enhances the overall experience. Key Skills: - Intake Process Management: Extensive experience in client assessments, Eligibility verification, onboarding, and case follow-up. - Customer Service Excellence: Over four years of customer support experience with a focus on healthcare and social services, including phone support, client inquiries, and resolution. - Confidentiality & Compliance: Trained in HIPAA standards and committed to protecting client information with the highest level of discretion.
    Featured Skill Help Scout
    Office 365
    Administrative Support
    ChatGPT
    Intercom
    Shopify
    WordPress e-Commerce
    Customer Support
    Lead Generation
    Outbound Sales
    Slack
    Trello
    Customer Service
    Inbound Inquiry
    French
    HubSpot
    Zoho CRM
  • $12 hourly
    • 4.3/5
    • (64 jobs)
    Top-rated freelancer since 2010. In the past decade, I have gained experience in the BPO industry, specifically in customer service, email support, research, and some HR-related tasks. I focus on delivering high-quality and exceptional work for every project. I am a reliable, hardworking and trustworthy individual. I am looking for long-term opportunities that will allow me to improve my skills, build a wonderful working relationship, and learn new trends. I also have experience in the following areas and software: ➡️ Email Support: Zendesk, Help Scout ➡️ Help Desk, Ticket Support ➡️ Order Management: Shopify, Amazon Seller ➡️ Live Chat Support using Livechat, Intercom ➡️ Shipping and Tracking - Shipstation, Shipwire ➡️ Back Office Support, Compliance ➡️ Customer Service Management ➡️ Social Customer Support ➡️ Slack, Skype, Teams ➡️ Trello, Asana and other project management apps ➡️ Google Docs ➡️ Social Media Management & Marketing (Hootsuite, Buffer, Later, Promorepublic, Mailchimp, Instagram, etc)
    Featured Skill Help Scout
    Email Communication
    Interpersonal Skills
    Customer Support
    Customer Service
    Management Skills
    Virtual Assistance
    Data Entry
    Office 365
    Google Docs
    Order Processing
    Zendesk
    Payment Processing
  • $110 hourly
    • 4.9/5
    • (29 jobs)
    Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.
    Featured Skill Help Scout
    People Management
    Startup Consulting
    Project Management
    Product Onboarding
    Knowledge Management
    Documentation
    Startup Company
    Ticketing System
    Performance Management
    User Experience Strategy
    Intercom
    Helpdesk
    Customer Experience
    Business Operations
    Product Support
    Business Planning & Strategy
    Zendesk
  • $35 hourly
    • 5.0/5
    • (23 jobs)
    Do you need an experienced Customer or Technical Support Agent to ensure you meet your all your customers' needs? Do you need someone to oversee the day to day operation of your customer service department? Or perhaps you need an expert Live Chat Operator, with years of experience making clients happy, from end-users to multi-million dollar corporations. In any and all of these cases, I'm the man for the job. I have delivered growth, client satisfaction, and top notch support in every project I have engaged in. In addition I have experience in email support, data entry, administrative support and google docs. I have provided technical support in a number of informal capacities as well, from online forums to word of mouth assistance. My rate is negotiable and is based on the workload required, time invested and the client's budget.
    Featured Skill Help Scout
    Web Form
    Customer Relationship Management
    Product Knowledge
    Communication Etiquette
    Web Page
    Helpdesk
    Customer Service
    Technical Support
    Phone Communication
    Customer Support
    Data Entry
    Online Chat Support
    English
    Google Docs
  • $10 hourly
    • 4.8/5
    • (7 jobs)
    I am a results-driven professional with seven years of experience in customer service and account management. My expertise is resolving customer complaints, managing multiple accounts, and consistently delivering exceptional customer experiences. Throughout my career, I have honed my ability to build and maintain long-term customer relationships, identify needs, and promptly resolve issues to meet business objectives. I thrive in fast-paced and diverse environments, collaborating effectively with globally remote teams. My proactive attitude and strong communication skills reflect my commitment to taking initiative and contributing to team success. I am dedicated to ensuring customer satisfaction and continuously strive for improvement. With a proven track record in customer support, account management, and technical skills, I am well-positioned to excel in customer success roles. My passion for delivering outstanding results, coupled with my proactive approach and commitment to learning, ensures that I can contribute significantly to the success of any team and organization.
    Featured Skill Help Scout
    Online Chat Support
    Email Support
    Order Entry
    Ticketing System
    Account Management
    Customer Support
    Scheduling
    Google Workspace
    Customer Service
    Email Communication
    English
  • $15 hourly
    • 4.9/5
    • (19 jobs)
    My objective is to give superior and proficient assistance to my clients to help them uplift their businesses. I treat my clients as partners to assist them in growing their companies. Below is the list of my expertise: - Customer Service - Email Support - Chat Support - Order Processing - Call, Email and Chat Auditing - Dropshipping Stores Management - eBay Stores Management - E-Commerce Stores Management - Product Listing - Web Research - Data Entry - Schedule Management I have experience in using the following softwares and tools: Zendesk Freshdesk Gorgias Reamaze Osticket Helpscout Shopify WooCommerce Magento Volusion Wordpress Trello Asana Google Spreadsheet Google Calendar Google Meeting Google Chat Google Docs Google Slides Google Forms Google Data Studio Facebook Business Manager Facebook Ad Manager MS Excel MS Word Zoom Calendly Discord Limelight DSM tool Zik Analytics Yaballe Salefreaks Hipshipper Subivi Arbiship Teamviewer Dropbox Uber Conference Screaming frog Olark VMware Citrix Hootsuite Kibana Miro Jira Shipbob Nexmartship ShipStation NetSuite Wayfair Fasttrack 8x8 Procreate Canva Aside from my skills, knowledge, and experiences, it is my passion that will make me stand out among others. The awesome feedback I get from my clients shows how I exceed their expectations. I love to know more about your business and how I can help you. You will not regret having me. Send me a message so we can start right away! I look forward to working with you!
    Featured Skill Help Scout
    Product Knowledge
    Email Communication
    Troubleshooting
    Bug Reports
    Communication Etiquette
    Technical Support
    Gorgias
    Email Support
    Online Chat Support
    Inbound Inquiry
    Zendesk
    Shopify
    Ticketing System
    Customer Service
    Order Tracking
  • $20 hourly
    • 5.0/5
    • (151 jobs)
    🚀 Top-Rated Freelancer | Ecommerce & Real Estate VA | Amazon & Shopify SEO Expert | Store Builder Welcome to my Upwork profile! With over 10 years of freelancing experience, I have proudly maintained my Top-Rated status, earning consistent praise from clients for my expertise, reliability, and results-driven approach. I specialize in eCommerce, Amazon, Shopify, and Real Estate VA services, making me a versatile and highly skilled freelancer for business growth. 🌟 My Expertise: ✅ Ecommerce Store Building & Management Built and managed 220+ Shopify stores, 18 Amazon seller accounts, and 15 eBay stores, handling everything from setup, optimization, and scaling to daily operations. Experienced in product listing, SEO optimization, inventory management, and customer service. Managed and optimized Facebook Business Pages to enhance brand visibility and drive engagement. ✅ Amazon & Shopify SEO & Product Listing Optimization Expertise in Amazon and Shopify SEO, creating compelling, keyword-rich product descriptions to improve search rankings and conversions. Skilled in backend keywords, A+ Content, and strategic product page enhancements to maximize visibility. ✅ Virtual Assistant Training & Leadership Trained and mentored 100+ virtual assistants, equipping them with skills in eCommerce operations, customer service, data management, and social media marketing. Developed efficient workflows to improve productivity and business operations. ✅ Diverse Virtual Assistance Skills Customer Support | Social Media Management | Dropshipping | Web Research Data Entry | Photo Editing | Web Design | Lead Generation 💡 I am a fast learner, highly adaptable, and committed to delivering top-quality results. I thrive in dynamic environments and am always eager to take on new challenges that contribute to business success. 🤝 Let’s Collaborate! I’m here to help businesses grow, optimize, and streamline operations with my expertise. Whether you need an Amazon account manager, a Shopify expert, an SEO specialist, or a virtual assistant trainer, I’m ready to assist! Let’s build and scale your business together—reach out today! 🚀
    Featured Skill Help Scout
    Google Docs
    BPO Call Center
    Microsoft Word
    Customer Service
    Social Media Marketing
    Email Etiquette
    Dropshipping
    Product Listings
    Phone Support
  • $15 hourly
    • 5.0/5
    • (13 jobs)
    ✅ Currently available for new contracts and ready to help you with your business. I have 9 years of Customer Service Experience handling different types of account. • Telecommunication • Health Care (Provider Line) • Streaming health app/website • Telemarketing company (Billing Support) • Telehealth Allergy Clinic • Car Wash account • Website testing • Repair company Little experience with Chargeback dispute through Stripe payment processor. Hire Me. I can guarantee high quality of work. I'm capable of multitasking, highly organized with excellent time management skills. Expertise: Inbound and Outbound Call Handling Health Care Professional Sales Specialist Quality Evaluator Provide 5 Star Customer Satisfaction Multitasker Time Management Admin/Virtual Assistant Outstanding skills in providing customer care Management Skills Active listening. Tools: Zendesk LinkedIn Zoom Google Docs/Sheets Intercom ManyChat Infusionsoft/Keap Trello Sticky.IO Sendlane Quickbooks Invoicing Stripe Hubspot Shopify Asana Gorgias Helpscout Monday.com Shipstation Thinkific Kajabi Wordpress Devices: Laptop: Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz 2.59 GHz / Windows 11 Home Single Language Installed Ram - 12.0 GB (11.8 GB usable) System Type - 64-bit operating system, x64-based processor PC: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz / Windows 10 Pro Installed Ram - 8.00 GB (7.84 GB usable) System Type - 64-bit operating system, x64-based processor I am willing to learn anything new things and am a fast learner. Let's connect!
    Featured Skill Help Scout
    Administrative Support
    Customer Service
    Quality Control
    Accuracy Verification
    Invoicing
    Quality Assurance
    Inventory Report
    HubSpot
    Online Chat Support
    Phone Support
    Email Support
    Phone Communication
    Zendesk
    Data Entry
  • $85 hourly
    • 4.4/5
    • (303 jobs)
    👋 Hi, I'm Erika, a Verified ClickUp Consultant, Monday.com Authorized Partner, and certified Asana Workflow Specialist. “You do not rise to the level of your goals, you fall to the level of your systems.” 🔥 Let's work together to maximize your business operations using platforms like Monday.com, ClickUp, Asana, Zapier, and Make. ✉ To get started, message me to schedule a free 15-minute discovery call! Services Offered: - 30-minute and 1-hour Consultations - Starting at $75 - Creating a custom workflow - Starting at $400 - Implementing a custom workspace or CRM - Starting at $2,000 - Optimizing your current workspace or CRM - Starting at $850 - Adding and troubleshooting automations - Starting at $200 - Live 1:1 Workspace Training - Starting at $150 - Live Team Workspace Training - Starting at $300 Industry Experience: - Creative Agencies - Marketing Agencies - Transportation and Logistics - Nonprofit Donor Management - Rental Property Management - Customer Support Services - E-commerce Order Management - Law Firm Case Management - Investor Lead Tracking - Accountant Client Management - Real Estate Contract and Escrow Management - Sales Funnel Management - Email Campaign Process Management I offer flat-rate packages, and hourly contracts depending on the scope of your project. Looking to speed up your project? Share a brain dump or Loom video with your project details. 👩‍💻 Why We Should Work Together I've implemented and optimized workflows for over 80 clients using Monday.com, ClickUp, and Asana. 🔍 I help you and your team streamline information sharing, project tracking, and communication in a centralized place. We can leverage automation by connecting your team's everyday tools for increased productivity, and reducing the chaos of your tech stack. Having trouble with your current automations? No worries, I can help with troubleshooting too! What makes me a good fit for your project? I'm really good at getting what makes your business tick and creating solutions that are just right for you. I'm not a fan of generic fixes. ⭐ Experience and Skills ⭐ Monday.com Certified Core Builder ClickUp Verified Consultant Asana Project Management Workflow Implementations Workflow Optimizations Custom CRM Implementations Zapier & Make Automation
    Featured Skill Help Scout
    CRM Software
    Asana
    Make.com
    Automation
    Digital Project Management
    Task Automation
    Automated Workflow
    ClickUp
    Zapier
  • $20 hourly
    • 4.9/5
    • (20 jobs)
    Hi there! 👋 I'm a dedicated Customer Service Professional with over 13 years of proven experience—5+ years in a BPO/call center environment and 8+ years as a successful freelancer supporting E-commerce businesses of all sizes. I specialize in delivering exceptional customer experiences across multiple channels—email, chat, phone, and social media. Whether it's handling inquiries, resolving disputes, tracking orders, managing returns and refunds, or streamlining support systems, I bring a calm, solutions-focused approach to every interaction. 💼 Tools & Platforms I’ve Mastered: Customer Support: Gorgias, Zendesk, Freshdesk, HelpScout, Re: amaze eCommerce: Shopify, eBay, Amazon Seller Central, Walmart Seller Central, WooCommerce Order Management & Payments: ShipStation, PayPal, Stripe, Klarna Project Management: Trello, Asana, Monday.com, Google Sheets Others: Facebook Meta Business Pages/Suite 🌟 What I Bring to the Table: *Quick, efficient handling of inquiries within guidelines and policy *High attention to detail in tasks like refunds, reshipments, and order tracking *Strong communication skills—fluent in English, both written and spoken *Proven ability to adapt quickly to new tools and environments *A natural ability to connect with customers and resolve issues with empathy and professionalism I’m passionate about helping businesses grow through excellent customer support and operational efficiency. I thrive in dynamic, fast-paced settings and am confident I can contribute to your team's success right away. Let’s connect and discuss how I can support your business goals!
    Featured Skill Help Scout
    Gorgias
    Social Media Website
    Customer Support
    Amazon FBA
    Slack
    Asana
    Stripe
    Trello
    PayPal
    Email Support
    Zendesk
    Freshdesk
  • $15 hourly
    • 4.8/5
    • (9 jobs)
    I am a reliable, mature, efficient freelancer with a vast experience with customer service, sales, and technical support lines of business for outsourced contact solutions who focuses on delivering results with or without supervision, whether it's email correspondence, customer service, technical support, conflict resolution, complaints handling or live chat I'm the guy you're looking for. Cumulatively, I have 7 years of customer service experience with both inbound and outbound calls, back office support, sales and a general familiarity with KPI's and how to drive people to meet them. I had 3 years working as a certified trainer for the NC program for technical vocation which dealt with Contact Center Services. I recently delved into freelancing and had worked as an English Proficiency Consultant and IELTS and PTE test assessor for an Australian company for almost 2 years. - Customer Service Skills, (Soft Skills, Empathy, Listening) - Zendesk, Freshdesk and other chat/business platforms - G Suite, Docs, Sheets, Drive, Meet, Microsoft Office Tools - CRM and other sales programs - Blogging, Copywriting, Content Writing, Editing - Sales, hard selling and suggestive selling - Transcription, Voice to text , text to text - Instructional material development - Data Entry and encoding With a broad repertoire of skills, I am willing to prove myself in an interview to highlight what I can offer you, thanks.
    Featured Skill Help Scout
    Blog Writing
    Email Communication
    Customer Support
    Following Procedures
    Technical Support
    Customer Service
    Sales
    Online Chat Support
    Customer Service Training
    Zendesk
  • $15 hourly
    • 4.0/5
    • (6 jobs)
    I am an experienced technical support professional with expertise in providing email and chat support. I have 4+ years of experience offering technical support for Strikingly.com, LayoutHub.com, and VillaTheme.com. My strong knowledge of web-based technologies and customer service skills have allowed me to quickly and effectively troubleshoot and resolve customer issues.
    Featured Skill Help Scout
    Liquid
    WooCommerce
    HTML
    JavaScript
    Technical Support
    CSS
    Shopify
    IT Support
    Customer Support
    Email Support
    Zendesk
  • $40 hourly
    • 4.9/5
    • (140 jobs)
    I am a Top-Rated software professional with 15+ years of experience in Zendesk / Freshdesk Development & customization and Email Marketing specialist. I can help you set up and customize your zendesk/Freshdesk instance and do custom integrations with other applications. 🥇 I have got the certification for Zendesk Administrator (Zendesk Certified Admin) 🥇 I have got the certification for Zendesk Application Developer (Zendesk Certified App Developer) 🥇 I hold a Master of Computer Application Degree 🥇 I am a Top Rated Freelancer on Upwork with a 100% Job Success Score (JSS) 🥇 I have more than 6000 hours of work experience on Upwork. 🥇 I have more than 15 years of software development experience 🥇 I am a Zendesk and Freshdesk implementation expert with the knowledge of setting up these software platforms for over 100 clients. 🥇 I have gained experience setting up these softwares for many large companies and call centres with more than 100 agents and complex workflows. As a Zendesk Expert consultant, I can help you with the following: 🌟 Clean up the zendesk instance to speed up the support process. 🌟 Workflow customization (Triggers, Automations, SLA, Targets etc.) 🌟 Multi Branding setup 🌟 Helpcenter (Guide) setup, branding, and customization 🌟 Setting up, customization, and branding of Zendesk Gather (Community) 🌟 Zendesk Email Setup 🌟 Zendesk Chat Setup 🌟 Zendesk Talk setup 🌟 Zendesk Text Setup 🌟 Host mapping 🌟 Zendesk Answer Bot and messaging set up and customization 🌟 Multi-channel setup 🌟 Setting up Service Level Agreements (SLA) 🌟 Zendesk custom app development. 🌟 Zendesk API development and integration 🌟 Zendesk integration with other applications like salesforce, intercom, Twilio etc. 🌟 Reporting in zendesk insights and Good data 🌟 Reporting in zendesk Explore 🌟 Setting up and using Custom Objects in zendesk sunshine 🌟 Setting up Single Sign On (SSO) 🌟 Migrating ticket data from other applications like (Gmail, Salesforce, Helpscout, Zoho etc) to Zendesk 🌟 Zendesk sell setup and customization As a Freshdesk / Fresh service / Fresh Team development expert my skills include: 🌟 Clean up Freshdesk environment to optimize the support process 🌟 Workflow setup 🌟 Social channel integration 🌟 Email setup 🌟 SLA setup 🌟 Freshdesk Chat (Freshchat) setup 🌟 Voice setup 🌟 Canned responses setup 🌟 Customer portal (Help center) development, branding, and customization 🌟 Integration with other applications 🌟 Custom app development 🌟 Freshsales customization 🌟 Freshteam customization 🌟 Setting up and branding of employee portal in Fresh team 🌟 Data migration from other platforms to Freshdesk As an email marketing professional, I have expertise in: 🌟 Email Design and Code 🌟 Email Deliverability and Testing 🌟 Email Debugging 🌟 Email Best Practices and CAN-SPAM Compliance 🌟 Responsive​ Design 🌟 Creating forms 🌟 Landing pages and Stationaries 🌟 Social media publishing and blog posting. 🌟 Email campaign management 🌟 Importing contacts 🌟 Bulk Email Sending 🌟 Setting up automated programs. 🌟 Report Analysis( Open Rate, Click Rate ) Softwares used for Email Marketing:- 💻 Act-On 💻 MailChimp 💻 Marketo 💻 Constant Contact 💻 VerticalResponse 💻 Sharpspring 💻 Campaign Monitor 💻 Hubspot 💻 Customer.io 💻 ExactTarget (and many more!) My other skills includes: 👨‍💻 Zapier 👨‍💻 Salesforce 👨‍💻 Shopify development 👨‍💻 Shopify theme customization and branding (Shopify templates) 👨‍💻 Wordpress 👨‍💻 Woocommerce 👨‍💻 C# 👨‍💻 ASP. net 👨‍💻 API development 👨‍💻 SQL server 👨‍💻 Crystal reports 👨‍💻 SSRS 👨‍💻 Confluence 👨‍💻 Jira 👨‍💻 Liquid template language 👨‍💻 Javascript 👨‍💻 Jquery 👨‍💻 CSS 👨‍💻 Bootstrap 🛡️ Please give me a chance to invite you to your jobs. I guarantee you to provide 100% genuine work.
    Featured Skill Help Scout
    Freshworks CRM
    Transact-SQL
    Email Communication
    Microsoft SQL Server Reporting Services
    Node.js
    Microsoft SQL Server
    Zendesk API
    Customer Relationship Management
    .NET Framework
    API Integration
    Zendesk
    Shopify Templates
    Freshdesk
    Email Marketing
    Shopify
  • $25 hourly
    • 4.9/5
    • (13 jobs)
    I'm Ben, a highly skilled Full Stack JavaScript Web Developer specializing in Next JS and the MERN stack. Having accumulated more than three years of professional experience in web development, I possess a profound comprehension of contemporary web technologies and adhere to industry best practices. I bring a solid foundation in computer science principles combined with hands-on industry experience. I'm passionate about creating engaging and intuitive user interfaces, leveraging my expertise in React JS to build dynamic and responsive web applications. Throughout my career, I have successfully delivered several projects, collaborating closely with clients and stakeholders to understand their requirements and translating them into scalable and efficient code. I am well-versed in utilizing popular libraries and frameworks to optimize development processes and ensure high-quality results. My skill set extends beyond web development, as I am proficient in Google Tag Manager, Google Analytics 4, and other tracking tools for analytics and statistics used for search engine optimization (SEO). I'm a dedicated and detail-oriented professional who values clean code, performance, and scalability. I thrive in fast-paced environments and enjoy taking on new challenges that push the boundaries of my skills. As an excellent communicator and team player, I can effectively collaborate with both technical and non-technical stakeholders. Whether you need a complete web application built from scratch or assistance in enhancing an existing project, I am here to help you achieve your goals. Let's discuss your requirements and create innovative solutions together. Contact me today to get started on your next project!
    Featured Skill Help Scout
    MERN Stack
    MongoDB
    Full-Stack Development
    Web Development
    React
    Node.js
    HTML5
    CSS 3
    ExpressJS
    JavaScript
    Front-End Development
  • $20 hourly
    • 4.1/5
    • (8 jobs)
    With over 10 years of combined experience in customer service and technical support, I have developed a strong foundation in delivering excellent service and optimizing operational processes. My experiences and skills had allow me to contribute significantly to the continue success of companies I worked with. As a highly results-oriented and customer-focused virtual assistant, I am adept at adjusting to and working with different customer behaviors. I take pride in being an efficient problem-solver and multitasker, always prioritizing customer satisfaction while ensuring that I meet and exceed Key Performance Indicators (KPIs). I am all about delivering excellent results to my employers. My ability to stay highly organized and focused on delivering tangible results has earned me multiple recognitions of going above and beyond my job responsibilities. In my career, I have often been recognized for my sharp observation skills and my ability to identify inefficiencies in business processes. By sharing insights with clients, I have been able to improve operational efficiency, allowing them to allocate resources to other critical areas of their business. This proactive mindset and commitment to operational excellence are qualities that I believe would be an asset to a business.
    Featured Skill Help Scout
    IT Service Management
    Data Migration
    Office 365
    Microsoft Active Directory
    Microsoft Hyper-V Server
    Customer Service
    AppFolio
    Active Directory Federation Services
    Microsoft SharePoint
    Fraud Detection
    Cloud Migration
    VMWare
    Asana
    LexisNexis
    Technical Support
    Backup & Migration
    Microsoft Endpoint Manager
    Google Workspace
    Domain Migration
    Podio
    Oberlo
    Data Backup
    Canva
    Project Management
    Backup Administration
  • $10 hourly
    • 4.8/5
    • (8 jobs)
    Hard working Graduate with a Bachelor’s degree in Accounting. Customer service representative-Fly emirates German account. Former Amazon.de customer service Agent serving customers all over Germany and Austria. Former junior Accountant, Tele-sales/tele-marketing Agent for various campaigns located in the USA.
    Featured Skill Help Scout
    Email Support
    Customer Support
    Online Chat Support
    German to English Translation
    Sales
    English
    Lead Generation
    Email Marketing
    German
    Telemarketing
    Content Moderation
    Translation
    Audio Transcription
    Customer Service
  • $12 hourly
    • 5.0/5
    • (19 jobs)
    Helping others is what I’m all about, and I always make sure to deliver top-notch customer service. You can see this in my track record on Upwork, where my skills consistently lead to happy customers With over a decade of experience in Order Management, SaaS Technical Support, and Customer Care, I’ve built expertise in: • Sales • Order fulfillment and tracking • App troubleshooting • SaaS support • E-commerce • Live Chat & Email Handling • Lead Generation • Social Media Management • Data Entry & Research • Administrative Tasks I’ve handled challenges like missing items, delays, and disputes in Order Management and E-commerce. My approach includes finding creative solutions and collaborating with customer care teams, warehouses, shipping partners, and management to ensure smooth operations and customer satisfaction. In Technical/SaaS support, I engaged with users to address app complaints, providing detailed guides and investigating issues to find root causes. I ensured effective ticket triage and served as a bridge between users and the engineering team for clear communication and prompt resolutions. I’m confident in quickly learning new platforms, having used tools such as Intercom, Zendesk, Giorgias, Helpscout, FreshDesk, Shopify, Jira, Prestashop, Google Drive, ClickDesk, Zopim, Trello, Asana, Zoom, Slack, Skype, Chatra, ClickandChat, Excel, Word, PowerPoint, Outlook, Thunderbird, Dropbox, and iCloud. Described as a quick learner and detail-oriented, clients have recognized me as a versatile professional, capable of excelling in various fields. I’m excited about the opportunity to contribute to your team’s success! I look forward to discussing how I can be a valuable part of your growing company.
    Featured Skill Help Scout
    Technical Support
    Troubleshooting
    SaaS
    Customer Satisfaction
    Logistics Management
    Ecommerce Order Fulfillment
    Product Knowledge
    Customer Support
    Ticketing System
    Order Fulfillment
    Customer Service
    Shipping & Order Fulfillment Software
    Order Tracking
    Online Chat Support
    Order Processing
  • $25 hourly
    • 5.0/5
    • (21 jobs)
    ➤ Do you need someone with excellent English communication skills? ➤ Do you need someone to handle Customer Service or Administrative Tasks or Business Support? ➤ Are you bogged down with repetitive, time-consuming tasks? ➤ Do you need someone who has a keen eye for details and is reliable? ➤ Are you looking for a Virtual Assistant who has a great set of soft skills and expertise in Data Analysis, Digital Marketing, Email Marketing, Business Support, Administration, & Operations? I PROVIDE ALL OF THE ABOVE & MORE! PLEASE READ ON... I have more than 15 years of experience in the services industry and worked extensively in Customer Service & Office Administration and I've had the opportunity to live and work in UAE, Pakistan & USA. Gained valuable experience interacting with people from all over the world and learned skills like customer service/handling, administration, email handling, web research and used different technology and software over the years. LIST OF SALIENT SKILLS: ➤ Data Analysis ➤ Data QA ➤ Customer Service ➤ Customer Support ➤Proofreading ➤ Data Entry ➤ Microsoft Office ➤ Internet Research ➤ Transcription ➤ Virtual Assistance ➤ Business Services ➤ Admin Support ➤ Email Marketing ➤ Lead Generation ➤ Scheduling ➤ Sales ➤ Digital Marketing ➤ Business Support ➤ Administrative Tasks ➤ Data Scraping ➤ Project Management PREVIOUS POSITIONS: ➤ Customer Service Executive ➤ Field Support Engineer ➤ Commercial Executive ➤ Relationship Officer ➤ Reservations Agent ➤ Tele Sales Representative ➤ Cold Emailer ➤ VA - Email Marketing / Lead Generation ➤ Virtual Assistant / Research ➤ Operations Coordinator ➤ Project Manager ➤ Data Analyst Currently, I am using the experience I have gained outside Upwork to provide freelance Virtual Administrative and Virtual Assistance Services. PROGRAMS I USE TO MANAGE TASKS: ➤ Google Suite / Microsoft Office ➤ Trello ➤ Calendly ➤ Canva ➤ Salesforce ➤ HelpScout ➤ Infusionsoft ➤ Slack ➤ Deskera ➤ Gmail, MS Outlook ➤ Zoom, Microsoft Teams WHY YOU SHOULD HIRE ME: ➤ Leveraging generative AI, particularly ChatGPT, I can streamline your communications, automate responses, and enhance your customer engagement. Whether crafting content, generating code snippets, or assisting in research, I can provide tailored solutions using ChatGPT to increase productivity. I have experience with ChatGPT prompts. ➤ Excellent Customer Support and Business Support skills would HELP YOU manage your Inbox and manage Order Processing and Ticketing. I also Provide Document Management, Lead Sourcing, and Project Management, having routinely done these tasks in previous jobs. ➤ My excellent Communications Skills can HELP YOU in responding to Customer Queries, or managing other projects where Collaboration/Coordination/Liaising is needed between different departments (Technical team, Management, Freelancers/Agencies). I have experience in being in a liaising position, and demonstrated the ability to keep track of tasks, ensure timely completion and also to provide routine reports. ➤ Being Tech-Savvy I can learn most software easily with minimal training and self-learning. In addition, I am highly trainable and always open to receiving feedback to further tweak my work as per the needs of the client. So I can work with YOUR Proprietary software or application quite easily. ➤ Furthermore, I have a great knack for Web Research and can quickly fulfill any research needs that you might have. Some areas where I have provided Research Assistance are: Travel, Leisure, Transport, Hospitality, Budgeting, Purchasing, Sourcing Leads/Suppliers/Distributors for industrial products, mainstream products, raw materials and providing reports on ad hoc requests for information. ➤ Since I am Detail-Oriented and work with accuracy, I can be relied on to complete Data Entry projects, manage data spreadsheets, and do list building and lead generation. ➤ In addition, I have worked as a Proofreader earlier in my career and have a great eye for spotting errors in copy material, so if you need a person to proofread and edit and make sure deliverables are error-free before submission I can provide these services. ➤ My skillset is also compatible for Digital Marketing businesses, and handling the administrative tasks related to them. Creating WordPress pages in Elementor, Creating Blog posts in WordPress, Creating PDF Pillar page versions of Blog posts, Basic graphic design in Canva and Photoshop, Downloading and editing images for website pages and blogs. ➤ I am a reliable, hardworking and detail-oriented person with a can-do attitude. I can learn what needs to be done quickly. If you are looking for someone to Manage your Day-to-Day tasks and to make your business/personal Schedule Run Smoothly, YOUR SEARCH ENDS HERE! ⧪ GO AHEAD AND SEND ME AN INVITE NOW! ⧪ THANK YOU IN ADVANCE!
    Featured Skill Help Scout
    Relationship Management
    Executive Support
    Research & Strategy
    Personal Administration
    Administrative Support
    Customer Support
    Scheduling
    Virtual Assistance
    Google Sheets
    Customer Service
    Project Management
    Microsoft Office
    Email Marketing
    Lead Generation
    Data Entry
  • $15 hourly
    • 3.8/5
    • (14 jobs)
    Need a helping hand to grow your business? You find the right guy as your Virtual Assistant! 👨‍💻 You can call me the Jhoselle of All Trades, as I can work efficiently and effectively at any given task. I have managed a couple of key accounts over the past two years, and you’re going to benefit from my insider knowledge of impacting bottom-line profitability wherever we have worked; I excel at streamlining less-than-efficient procedures to boost productivity, NPS advocates, and compliance to achieve the best ROI Your project/campaign is where I get the best results for. I help businesses to scale and optimize. I absolutely crush it with projects like yours!
    Featured Skill Help Scout
    HubSpot
    KPI Metric Development
    Customer Feedback Documentation
    Ecommerce Website Development
    Zendesk
    Customer Service
    Gorgias
    CRM Software
    Customer Support
    Virtual Assistance
  • $16 hourly
    • 4.8/5
    • (11 jobs)
    ✅ TOP Multilingual Agent! French, Spanish, English support! 🗣️ 🕴️ Dear entrepreneurs! Thank you for taking the time to review my profile and for this amazing opportunity to grow with your firm! My name is Nilson but most of my clients call me NIL 🧑🏻‍💼, I have more than 10 years of experience working in the BPO industry, mastered a lot of skills, supported worldwide companies and will continue with the same process. I have supported a lot of projects and I have a lot of experience in the call center field. ✅ I speak 4 different languages (English, Spanish, French, Haitian-Creole) I'm looking for a very stable income, a position where I can spend my days and grow up a career. Below I have listed some of the assets that I will use to make your project a Top success: ✅ ➡️ Handled irate customers ➡️ SAV / B2C / B2B ➡️ Customer-oriented ➡️ Trained to handle objectives from customers using ACR Method (Acknowledge, clarify and Respond) ➡️ Trained with VCI Dial Systems, Siebel Systems, and CRM Dialer systems ➡️ Well versed with Microsoft Excel, Word, Publisher and PowerPoint ➡️ Competitive and sales are driven ➡️ Fast learner ➡️ Efficient with computers and the internet ➡️ Typing skills (speed, organization) ➡️ Organizational skills ➡️ Interpersonal skills ➡️ Punctual ➡️ Native French ➡️ Spanish, English fluently ➡️ Zendesk ➡️ Freshdesk ➡️ Shopify ➡️ Social Media I'm anxious to meet with you today! Warm Regards, Nil R.
    Featured Skill Help Scout
    Zendesk
    Customer Service
    Customer Retention
    Inbound Inquiry
    English
    Castilian Spanish
    French
    Email Communication
    Translation
  • $10 hourly
    • 4.7/5
    • (10 jobs)
    I am a professional Technical support advocate with over 4years of experience who has supported several applications and software in the past and present in a BPO setting. My Objective is to be able to provide excellent and accurate service to my client and to be able to share my knowledge and experience with the company. I am the best fit in handling customer's needs, and I make sure I provide world-class customer service to all customers. I would appreciate the opportunity to contribute to your companies tremendous successes. I am confident that in me, you will find a reliable self and goal-driven customer-centric asset with a knack for improving processes. Support detail: ● Technical support ● Order refund and cancellation ● Proficient in computer Software Systems ● Basic Audio recording ● Phone and email Handling ● Live chat handling ● Research ● Inbound and outbound calls ● Capable of working under time pressure ● Able to read, write and verbally communicate in English ● Decision Making Tools: Zendesk Grasshopper FreshDesk Rave Jira and Confluence Slack Google spreadsheet Google slides Google meet Zoom Excel Skype
    Featured Skill Help Scout
    Product Knowledge
    WordPress
    End User Technical Support
    Office 365
    Product Listings
    Task Coordination
    Project Management
    Communication Skills
    Customer Support
    Troubleshooting
    Microsoft Windows
    Scheduling
    Administrative Support
    Order Tracking
    Jira
  • $30 hourly
    • 4.4/5
    • (40 jobs)
    My name's Dorothy Grace Subang, but I love being called Grapes. It's a nickname one kid gave me when he can't fully pronounce my nickname: Grace. I know that it’s a tough choice! You can call me Grace if we ever get the chance to meet and work together (I hope we do!). I have worked home-based for roughly 10 years now. I started out as a freelance writer for various niches, and later on, became an online English tutor. I've juggled various freelance jobs for the past 8 years; I've been a VA for recruitment, marketing, and customer support, a contributor for viral online quizzes, and a data-miner to build a contacts database for a website in US. Quite a lot of things, I must say! I learned so much from working with people from different countries, niches, and businesses. My most valuable lesson? Effective communication. It's the key to every harmonious and efficient client relationship. Combined with hard work and the constant drive to be better, we can work together to propel your business towards great heights. I found that it brings me so much joy to work in the Customer Experience field. I do best with any work that involves empathizing and understanding people (both my clients and customers) as well as building communities that help its members achieve a common goal. I am seeking more opportunities for growth and looking to build a trusting and communicative relationship with the right client. Should you need assistance for anything that you believe I could help with, feel free to message me and I'll be glad to offer a helping hand!
    Featured Skill Help Scout
    Article Writing
    Technical Writing
    Answered Ticket
    Customer Retention
    Customer Relationship Management
    Customer Satisfaction
    FAQs Compilation
    Customer Experience
    Adobe Photoshop
    Technical Documentation
    Email Template Development
    Intercom
    HubSpot
    Customer Feedback Documentation
    Customer Service Training
  • $23 hourly
    • 5.0/5
    • (34 jobs)
    ☆ As a young and dynamic voice artist and video editor, I bring a fresh perspective and a wealth of creativity to every project ☆ Neutral Spanish 🇪🇸 Latin-American soft accent English 🇺🇸 ✦ Soothing and comforting voice that can make listeners feel at ease. Well-suited for voiceover work in areas such as meditation, relaxation, or audiobooks where a calming tone is required. It lends itself well to conveying authority or seriousness, making it ideal for commercials, documentaries, or corporate videos. ✦ As a dubbing expert, I am ideal for translating projects into both Spanish and English, ensuring that your message resonates with diverse audiences while maintaining the integrity and emotion of the original script. ✦ I am able to effectively convey a wide range of emotions and messages to diverse audiences, bringing a unique touch to every script. ✦ My proficiency in TikTok, a rapidly growing social media platform, allows me to create content that is both engaging and shareable. ✦ Whether I am producing compelling video content or lending my voice to a commercial or audiobook, I am passionate about delivering work that is both innovative and impactful. ✦ With a commitment to excellence and a dedication to staying up-to-date with the latest trends and techniques, I am confident in my ability to bring your project to life in a way that is both engaging and memorable. ✧Best audio quality✧ ✧Proficiency in Premiere Pro✧
    Featured Skill Help Scout
    Adobe Lightroom
    Adobe Premiere Pro
    Translation
    Photography
    English to Spanish Translation
    Female
    Spanish to English Translation
    Video Editing
    Voice Recording
    Singing
    Spanish
    English
    Music Composition
  • $20 hourly
    • 4.9/5
    • (166 jobs)
    ✔️ Top Rated Plus ✔️ 100% Job Success Score ✔️ 21,500+ hrs ✔️ 165+ Jobs ✔️ Paid Advertising Expert (Google Ads/ PPC Manager, Facebook Ads, Bing/ Microsoft Ads, LinkedIn Ads, Twitter Ads, Instagram Ads, Reddit Ads, Pinterest Ads etc.) ✔️ SEO Expert ✔️ Consultancy, Action Plan, and Implementation to take your Business to the Next Level ✔️ Local Business Growth Hacker ✔️ eCommerce Marketing and Growth Specialist ✔️ WordPress/ WooCommerce/ Shopify/ WIX Developer ✔️ Social Media Marketing Manager (Organic Growth Management for FB, Insta, LinkedIn, Twitter, Pinterest) ✔️ I also run an agency of professionals skilled in different areas and we can serve a business for all its A to Z needs. I started my career in 2011 as a Digital Marketer and since then performing a wide range of tasks in the fields of Paid Advertising, Search Engine Optimization, Social Media Marketing, Digital Marketing, WordPress Development, WordPress Admin Tasks Management, Paid Ads Management PPC (Facebook Ads, Google Ads, etc.), WooCommerce based eCommerce Store Development, Content Marketing, Building Online Reputation for Businesses, eCommerce Revenue Boosting and Growth Hacking. Please send me a message to discuss whatever you need, I would be happy to guide you in the right direction with a FREE up to 30-minute consulting call through Upwork Messenger :) My core strengths are- Digital Marketing # Paid Advertising: Facebook Ads, FB Retargeting Ads, Google Ads Search and Display Ads, Google Shopping Ads, Google Remarketing, YouTube Video Ads, Instagram Ads, and other Paid Ads setup, analysis, and optimization. # SEO: Keyword Research, Website Audit, Competitor Research, On-Page SEO, Off-Page SEO, Local SEO and Link Building, Google Web Search Console, Google Analytics, Google My Business, Bing Search Console, SEO Tools, Keyword Ranking and Traffic Growth. # Social Media Marketing: Organic Social Media Growth, Facebook, Twitter, Instagram, Pinterest, LinkedIn account Management, Reddit Marketing, Content creation and Scheduling, Social Media Tools, Increase Followers and Social Engagement, Influencer Marketing. Website Development and Management # WordPress: Building a Website using WordPress, WooCommerce, Full Setup of a Business needs to operate and start earning revenue using their Website, Optimizing the UX for increasing Conversion Rate, Regular Management to keep the Themes and Plugins Up to date, Customization on Theme and Plugin # Shopify: Building Website with Shopify, eCommerce store sales and conversion optimization, SEO Friendly website, Sitemap Indexing, and UX development for better conversion. Graphics and Video Editing # Graphics Design: A business's website journey starts with Logo and corporate materials, later Banner Design, Campaign Banners, Product image editing, and more, I can help with all Graphics Needs for a Business. # Video Editing: Video Marketing is getting popular, and we can help you with Branding Videos, Product Promotional Videos, Service Promotional Videos, Book Launching Videos, and everything you need with Video to keep building your Brand image. Consultancy and Project Management # Consultancy: I get clients who need help with consultancy like what type of Hosting they should use, what would be the steps and plans to reach a certain revenue target, which channels they should focus on, and what activities to perform, I help them with honest and best resources I have tested and recommended to my clients to make their businesses successful. # Project Management: I can handle A to Z a Business will need to stand, grow, and sustain. You can hand over all your business needs to us and get reported on Progress in terms of more clients and revenue over time.
    Featured Skill Help Scout
    Bing Ads
    Google Ad Manager
    Reddit Marketing
    Ecommerce Marketing
    Pay Per Click Advertising
    Search Engine Optimization
    Google Ads
    Facebook Ads Manager
    WordPress
  • $10 hourly
    • 5.0/5
    • (5 jobs)
    Hey there! I am a passionate Customer Support Specialist with over two years of hands-on experience in delivering exceptional service. My expertise spans a wide array of crucial tasks including, handling inquiries about products and services, managing payments, processing refunds, resolving issues, troubleshooting technical concerns, addressing customer feedback, and maintaining meticulous data entry. I'm a quick learner with a keen eye for detail, and I approach each customer interaction with empathy, a positive attitude, and self-motivation. I thrive on challenges and eagerly embrace opportunities for skill development. Let's talk soon!
    Featured Skill Help Scout
    Slack
    Stripe
    Zendesk
    Email Etiquette
    Administrative Support
    Email Support
    Product Knowledge
    Customer Satisfaction
    Customer Experience
    Google Search
    Customer Service
    Online Chat Support
    Time Management
    Email Communication
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