Hire the best Help Scout specialists
Check out Help Scout specialists with the skills you need for your next job.
- $10 hourly
- 5.0/5
- (9 jobs)
If you are looking for someone natural who can keep engaging conversations with customers far different from Artificial Intelligence or Robot-like templated message that can make your services even better then I am your Guy! In more than 7 years of experience, I had the best practices which served different industries: 🔴 Restaurant & Hospitality 🔴 Telecommunications 🔴 3rd Party Services 🔴 Financial 🔴 Information & Technology 🔴 E-Commerce 🔴 Promos I encountered different personalities and will discover new ones along the way! I have an investment called SKILLS, and I would be glad to help you reach your long term GOALS. - Customer Support thru email, chat, and social media (Zendesk, Freshdesk. Salesforce, Shopify, Facebook Messenger & Instagram) - Team Lead - Order Management (Magento, Netsuite) - Quality analysis, Coaching & Real-Time Analysis (Google Forms, Google Sheets & Google Docs) - Scheduling (Google Calendar, Calendly) - Task Management (Trello, Monday.com) - Knowledge in Shopify - English Fluency (American English) - Proofreading - Editing and correcting grammatical errors, punctuation, etc. - English Tutoring - Lead Generation and Outreach - Admin I believe that it takes self-discipline and willingness to help businesses to grow and successfully fulfill their vision - whether it's gaining sales, having exposure, getting closer ties with their prospect customers, clients, or connections, processing orders with vendors & customers, and a bunch of it to mention. It's my great passion to lead, train people, keep working relationships in good shape, provide quality orders and commit high-quality service to clients across the globe. It would be a pleasure to work and get to know you soon.Help Scout
MagentoOracleOrder ProcessingOrder ManagementTeam ManagementEmail SupportEcommerceCustomer EngagementZendeskCustomer Feedback DocumentationCommunication EtiquetteCustomer SatisfactionCustomer Service TrainingProduct KnowledgeSalesforce - $20 hourly
- 4.7/5
- (15 jobs)
I am a Trust and Safety expert with over four years of experience in content moderation with Glassdoor and over two years of experience in customer service, spanning from in-person to remote working roles. I've worked with companies such as Vital Records Online, Function Health, Spider Door, and Voice.com via UpWork, and worked at Zaxby's and The Fresh Market when I was 17-19 years old. Following high school, I received a full-ride scholarship known as the Florida Bright Futures Academic scholarship alongside the Cambridge AICE diploma. I later attended the College of Central Florida and was awarded my Associate of Arts degree, and then continued to pursue my Bachelor of Science in Psychology degree at the University of Central Florida.Help Scout
GorgiasShopifyTwilioPhone SupportOrder TrackingTalkdeskZoho CRMIntercomCommunity ModerationCommunity EngagementCustomer SupportCommunity ManagementHubSpotZendesk - $25 hourly
- 5.0/5
- (2 jobs)
Hello! I'm a seasoned Intake Specialist with nearly four years of experience in customer support and insurance intake, committed to providing efficient, compassionate service to clients from diverse backgrounds. I specialize in navigating insurance processes, managing client accounts, and ensuring that each client receives the support they need during intake and onboarding. Fluent in English, French, Spanish, and Haitian Creole, I’m able to connect effectively with clients from a variety of linguistic and cultural backgrounds, making the intake process smoother and more personalized. My goal is to make clients feel valued and understood from their first interaction through their ongoing service experience. What I Offer: - End-to-End Intake Management: Skilled in managing the entire intake process, including client eligibility verification, documentation, and account setup. - Insurance Expertise: Extensive experience in insurance processes and requirements, allowing me to support clients confidently through any necessary steps. - Multilingual Client Support: Fluent in four languages (English, French, Spanish, Haitian Creole), providing clear and accessible service to a broad client base. - Data Accuracy & Confidentiality: Meticulous in capturing and maintaining secure client records in compliance with data protection standards, ensuring all information is accurate and confidential. - Client Satisfaction Focus: Strong commitment to responsive, client-centered support that builds trust and enhances the overall experience. Key Skills: - Intake Process Management: Extensive experience in client assessments, Eligibility verification, onboarding, and case follow-up. - Customer Service Excellence: Over four years of customer support experience with a focus on healthcare and social services, including phone support, client inquiries, and resolution. - Confidentiality & Compliance: Trained in HIPAA standards and committed to protecting client information with the highest level of discretion.Help Scout
Office 365Administrative SupportChatGPTIntercomShopifyWordPress e-CommerceCustomer SupportLead GenerationOutbound SalesSlackTrelloCustomer ServiceInbound InquiryFrenchHubSpotZoho CRM - $12 hourly
- 4.3/5
- (64 jobs)
Top-rated freelancer since 2010. In the past decade, I have gained experience in the BPO industry, specifically in customer service, email support, research, and some HR-related tasks. I focus on delivering high-quality and exceptional work for every project. I am a reliable, hardworking and trustworthy individual. I am looking for long-term opportunities that will allow me to improve my skills, build a wonderful working relationship, and learn new trends. I also have experience in the following areas and software: ➡️ Email Support: Zendesk, Help Scout ➡️ Help Desk, Ticket Support ➡️ Order Management: Shopify, Amazon Seller ➡️ Live Chat Support using Livechat, Intercom ➡️ Shipping and Tracking - Shipstation, Shipwire ➡️ Back Office Support, Compliance ➡️ Customer Service Management ➡️ Social Customer Support ➡️ Slack, Skype, Teams ➡️ Trello, Asana and other project management apps ➡️ Google Docs ➡️ Social Media Management & Marketing (Hootsuite, Buffer, Later, Promorepublic, Mailchimp, Instagram, etc)Help Scout
Email CommunicationInterpersonal SkillsCustomer SupportCustomer ServiceManagement SkillsVirtual AssistanceData EntryOffice 365Google DocsOrder ProcessingZendeskPayment Processing - $110 hourly
- 4.9/5
- (29 jobs)
Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.Help Scout
People ManagementStartup ConsultingProject ManagementProduct OnboardingKnowledge ManagementDocumentationStartup CompanyTicketing SystemPerformance ManagementUser Experience StrategyIntercomHelpdeskCustomer ExperienceBusiness OperationsProduct SupportBusiness Planning & StrategyZendesk - $35 hourly
- 5.0/5
- (23 jobs)
Do you need an experienced Customer or Technical Support Agent to ensure you meet your all your customers' needs? Do you need someone to oversee the day to day operation of your customer service department? Or perhaps you need an expert Live Chat Operator, with years of experience making clients happy, from end-users to multi-million dollar corporations. In any and all of these cases, I'm the man for the job. I have delivered growth, client satisfaction, and top notch support in every project I have engaged in. In addition I have experience in email support, data entry, administrative support and google docs. I have provided technical support in a number of informal capacities as well, from online forums to word of mouth assistance. My rate is negotiable and is based on the workload required, time invested and the client's budget.Help Scout
Web FormCustomer Relationship ManagementProduct KnowledgeCommunication EtiquetteWeb PageHelpdeskCustomer ServiceTechnical SupportPhone CommunicationCustomer SupportData EntryOnline Chat SupportEnglishGoogle Docs - $10 hourly
- 4.8/5
- (7 jobs)
I am a results-driven professional with seven years of experience in customer service and account management. My expertise is resolving customer complaints, managing multiple accounts, and consistently delivering exceptional customer experiences. Throughout my career, I have honed my ability to build and maintain long-term customer relationships, identify needs, and promptly resolve issues to meet business objectives. I thrive in fast-paced and diverse environments, collaborating effectively with globally remote teams. My proactive attitude and strong communication skills reflect my commitment to taking initiative and contributing to team success. I am dedicated to ensuring customer satisfaction and continuously strive for improvement. With a proven track record in customer support, account management, and technical skills, I am well-positioned to excel in customer success roles. My passion for delivering outstanding results, coupled with my proactive approach and commitment to learning, ensures that I can contribute significantly to the success of any team and organization.Help Scout
Online Chat SupportEmail SupportOrder EntryTicketing SystemAccount ManagementCustomer SupportSchedulingGoogle WorkspaceCustomer ServiceEmail CommunicationEnglish - $15 hourly
- 4.9/5
- (19 jobs)
My objective is to give superior and proficient assistance to my clients to help them uplift their businesses. I treat my clients as partners to assist them in growing their companies. Below is the list of my expertise: - Customer Service - Email Support - Chat Support - Order Processing - Call, Email and Chat Auditing - Dropshipping Stores Management - eBay Stores Management - E-Commerce Stores Management - Product Listing - Web Research - Data Entry - Schedule Management I have experience in using the following softwares and tools: Zendesk Freshdesk Gorgias Reamaze Osticket Helpscout Shopify WooCommerce Magento Volusion Wordpress Trello Asana Google Spreadsheet Google Calendar Google Meeting Google Chat Google Docs Google Slides Google Forms Google Data Studio Facebook Business Manager Facebook Ad Manager MS Excel MS Word Zoom Calendly Discord Limelight DSM tool Zik Analytics Yaballe Salefreaks Hipshipper Subivi Arbiship Teamviewer Dropbox Uber Conference Screaming frog Olark VMware Citrix Hootsuite Kibana Miro Jira Shipbob Nexmartship ShipStation NetSuite Wayfair Fasttrack 8x8 Procreate Canva Aside from my skills, knowledge, and experiences, it is my passion that will make me stand out among others. The awesome feedback I get from my clients shows how I exceed their expectations. I love to know more about your business and how I can help you. You will not regret having me. Send me a message so we can start right away! I look forward to working with you!Help Scout
Product KnowledgeEmail CommunicationTroubleshootingBug ReportsCommunication EtiquetteTechnical SupportGorgiasEmail SupportOnline Chat SupportInbound InquiryZendeskShopifyTicketing SystemCustomer ServiceOrder Tracking - $20 hourly
- 5.0/5
- (151 jobs)
🚀 Top-Rated Freelancer | Ecommerce & Real Estate VA | Amazon & Shopify SEO Expert | Store Builder Welcome to my Upwork profile! With over 10 years of freelancing experience, I have proudly maintained my Top-Rated status, earning consistent praise from clients for my expertise, reliability, and results-driven approach. I specialize in eCommerce, Amazon, Shopify, and Real Estate VA services, making me a versatile and highly skilled freelancer for business growth. 🌟 My Expertise: ✅ Ecommerce Store Building & Management Built and managed 220+ Shopify stores, 18 Amazon seller accounts, and 15 eBay stores, handling everything from setup, optimization, and scaling to daily operations. Experienced in product listing, SEO optimization, inventory management, and customer service. Managed and optimized Facebook Business Pages to enhance brand visibility and drive engagement. ✅ Amazon & Shopify SEO & Product Listing Optimization Expertise in Amazon and Shopify SEO, creating compelling, keyword-rich product descriptions to improve search rankings and conversions. Skilled in backend keywords, A+ Content, and strategic product page enhancements to maximize visibility. ✅ Virtual Assistant Training & Leadership Trained and mentored 100+ virtual assistants, equipping them with skills in eCommerce operations, customer service, data management, and social media marketing. Developed efficient workflows to improve productivity and business operations. ✅ Diverse Virtual Assistance Skills Customer Support | Social Media Management | Dropshipping | Web Research Data Entry | Photo Editing | Web Design | Lead Generation 💡 I am a fast learner, highly adaptable, and committed to delivering top-quality results. I thrive in dynamic environments and am always eager to take on new challenges that contribute to business success. 🤝 Let’s Collaborate! I’m here to help businesses grow, optimize, and streamline operations with my expertise. Whether you need an Amazon account manager, a Shopify expert, an SEO specialist, or a virtual assistant trainer, I’m ready to assist! Let’s build and scale your business together—reach out today! 🚀Help Scout
Google DocsBPO Call CenterMicrosoft WordCustomer ServiceSocial Media MarketingEmail EtiquetteDropshippingProduct ListingsPhone Support - $15 hourly
- 5.0/5
- (13 jobs)
✅ Currently available for new contracts and ready to help you with your business. I have 9 years of Customer Service Experience handling different types of account. • Telecommunication • Health Care (Provider Line) • Streaming health app/website • Telemarketing company (Billing Support) • Telehealth Allergy Clinic • Car Wash account • Website testing • Repair company Little experience with Chargeback dispute through Stripe payment processor. Hire Me. I can guarantee high quality of work. I'm capable of multitasking, highly organized with excellent time management skills. Expertise: Inbound and Outbound Call Handling Health Care Professional Sales Specialist Quality Evaluator Provide 5 Star Customer Satisfaction Multitasker Time Management Admin/Virtual Assistant Outstanding skills in providing customer care Management Skills Active listening. Tools: Zendesk LinkedIn Zoom Google Docs/Sheets Intercom ManyChat Infusionsoft/Keap Trello Sticky.IO Sendlane Quickbooks Invoicing Stripe Hubspot Shopify Asana Gorgias Helpscout Monday.com Shipstation Thinkific Kajabi Wordpress Devices: Laptop: Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz 2.59 GHz / Windows 11 Home Single Language Installed Ram - 12.0 GB (11.8 GB usable) System Type - 64-bit operating system, x64-based processor PC: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz / Windows 10 Pro Installed Ram - 8.00 GB (7.84 GB usable) System Type - 64-bit operating system, x64-based processor I am willing to learn anything new things and am a fast learner. Let's connect!Help Scout
Administrative SupportCustomer ServiceQuality ControlAccuracy VerificationInvoicingQuality AssuranceInventory ReportHubSpotOnline Chat SupportPhone SupportEmail SupportPhone CommunicationZendeskData Entry - $85 hourly
- 4.4/5
- (303 jobs)
👋 Hi, I'm Erika, a Verified ClickUp Consultant, Monday.com Authorized Partner, and certified Asana Workflow Specialist. “You do not rise to the level of your goals, you fall to the level of your systems.” 🔥 Let's work together to maximize your business operations using platforms like Monday.com, ClickUp, Asana, Zapier, and Make. ✉ To get started, message me to schedule a free 15-minute discovery call! Services Offered: - 30-minute and 1-hour Consultations - Starting at $75 - Creating a custom workflow - Starting at $400 - Implementing a custom workspace or CRM - Starting at $2,000 - Optimizing your current workspace or CRM - Starting at $850 - Adding and troubleshooting automations - Starting at $200 - Live 1:1 Workspace Training - Starting at $150 - Live Team Workspace Training - Starting at $300 Industry Experience: - Creative Agencies - Marketing Agencies - Transportation and Logistics - Nonprofit Donor Management - Rental Property Management - Customer Support Services - E-commerce Order Management - Law Firm Case Management - Investor Lead Tracking - Accountant Client Management - Real Estate Contract and Escrow Management - Sales Funnel Management - Email Campaign Process Management I offer flat-rate packages, and hourly contracts depending on the scope of your project. Looking to speed up your project? Share a brain dump or Loom video with your project details. 👩💻 Why We Should Work Together I've implemented and optimized workflows for over 80 clients using Monday.com, ClickUp, and Asana. 🔍 I help you and your team streamline information sharing, project tracking, and communication in a centralized place. We can leverage automation by connecting your team's everyday tools for increased productivity, and reducing the chaos of your tech stack. Having trouble with your current automations? No worries, I can help with troubleshooting too! What makes me a good fit for your project? I'm really good at getting what makes your business tick and creating solutions that are just right for you. I'm not a fan of generic fixes. ⭐ Experience and Skills ⭐ Monday.com Certified Core Builder ClickUp Verified Consultant Asana Project Management Workflow Implementations Workflow Optimizations Custom CRM Implementations Zapier & Make AutomationHelp Scout
CRM SoftwareAsanaMake.comAutomationDigital Project ManagementTask AutomationAutomated WorkflowClickUpZapier - $20 hourly
- 4.9/5
- (20 jobs)
Hi there! 👋 I'm a dedicated Customer Service Professional with over 13 years of proven experience—5+ years in a BPO/call center environment and 8+ years as a successful freelancer supporting E-commerce businesses of all sizes. I specialize in delivering exceptional customer experiences across multiple channels—email, chat, phone, and social media. Whether it's handling inquiries, resolving disputes, tracking orders, managing returns and refunds, or streamlining support systems, I bring a calm, solutions-focused approach to every interaction. 💼 Tools & Platforms I’ve Mastered: Customer Support: Gorgias, Zendesk, Freshdesk, HelpScout, Re: amaze eCommerce: Shopify, eBay, Amazon Seller Central, Walmart Seller Central, WooCommerce Order Management & Payments: ShipStation, PayPal, Stripe, Klarna Project Management: Trello, Asana, Monday.com, Google Sheets Others: Facebook Meta Business Pages/Suite 🌟 What I Bring to the Table: *Quick, efficient handling of inquiries within guidelines and policy *High attention to detail in tasks like refunds, reshipments, and order tracking *Strong communication skills—fluent in English, both written and spoken *Proven ability to adapt quickly to new tools and environments *A natural ability to connect with customers and resolve issues with empathy and professionalism I’m passionate about helping businesses grow through excellent customer support and operational efficiency. I thrive in dynamic, fast-paced settings and am confident I can contribute to your team's success right away. Let’s connect and discuss how I can support your business goals!Help Scout
GorgiasSocial Media WebsiteCustomer SupportAmazon FBASlackAsanaStripeTrelloPayPalEmail SupportZendeskFreshdesk - $15 hourly
- 4.8/5
- (9 jobs)
I am a reliable, mature, efficient freelancer with a vast experience with customer service, sales, and technical support lines of business for outsourced contact solutions who focuses on delivering results with or without supervision, whether it's email correspondence, customer service, technical support, conflict resolution, complaints handling or live chat I'm the guy you're looking for. Cumulatively, I have 7 years of customer service experience with both inbound and outbound calls, back office support, sales and a general familiarity with KPI's and how to drive people to meet them. I had 3 years working as a certified trainer for the NC program for technical vocation which dealt with Contact Center Services. I recently delved into freelancing and had worked as an English Proficiency Consultant and IELTS and PTE test assessor for an Australian company for almost 2 years. - Customer Service Skills, (Soft Skills, Empathy, Listening) - Zendesk, Freshdesk and other chat/business platforms - G Suite, Docs, Sheets, Drive, Meet, Microsoft Office Tools - CRM and other sales programs - Blogging, Copywriting, Content Writing, Editing - Sales, hard selling and suggestive selling - Transcription, Voice to text , text to text - Instructional material development - Data Entry and encoding With a broad repertoire of skills, I am willing to prove myself in an interview to highlight what I can offer you, thanks.Help Scout
Blog WritingEmail CommunicationCustomer SupportFollowing ProceduresTechnical SupportCustomer ServiceSalesOnline Chat SupportCustomer Service TrainingZendesk - $15 hourly
- 4.0/5
- (6 jobs)
I am an experienced technical support professional with expertise in providing email and chat support. I have 4+ years of experience offering technical support for Strikingly.com, LayoutHub.com, and VillaTheme.com. My strong knowledge of web-based technologies and customer service skills have allowed me to quickly and effectively troubleshoot and resolve customer issues.Help Scout
LiquidWooCommerceHTMLJavaScriptTechnical SupportCSSShopifyIT SupportCustomer SupportEmail SupportZendesk - $40 hourly
- 4.9/5
- (140 jobs)
I am a Top-Rated software professional with 15+ years of experience in Zendesk / Freshdesk Development & customization and Email Marketing specialist. I can help you set up and customize your zendesk/Freshdesk instance and do custom integrations with other applications. 🥇 I have got the certification for Zendesk Administrator (Zendesk Certified Admin) 🥇 I have got the certification for Zendesk Application Developer (Zendesk Certified App Developer) 🥇 I hold a Master of Computer Application Degree 🥇 I am a Top Rated Freelancer on Upwork with a 100% Job Success Score (JSS) 🥇 I have more than 6000 hours of work experience on Upwork. 🥇 I have more than 15 years of software development experience 🥇 I am a Zendesk and Freshdesk implementation expert with the knowledge of setting up these software platforms for over 100 clients. 🥇 I have gained experience setting up these softwares for many large companies and call centres with more than 100 agents and complex workflows. As a Zendesk Expert consultant, I can help you with the following: 🌟 Clean up the zendesk instance to speed up the support process. 🌟 Workflow customization (Triggers, Automations, SLA, Targets etc.) 🌟 Multi Branding setup 🌟 Helpcenter (Guide) setup, branding, and customization 🌟 Setting up, customization, and branding of Zendesk Gather (Community) 🌟 Zendesk Email Setup 🌟 Zendesk Chat Setup 🌟 Zendesk Talk setup 🌟 Zendesk Text Setup 🌟 Host mapping 🌟 Zendesk Answer Bot and messaging set up and customization 🌟 Multi-channel setup 🌟 Setting up Service Level Agreements (SLA) 🌟 Zendesk custom app development. 🌟 Zendesk API development and integration 🌟 Zendesk integration with other applications like salesforce, intercom, Twilio etc. 🌟 Reporting in zendesk insights and Good data 🌟 Reporting in zendesk Explore 🌟 Setting up and using Custom Objects in zendesk sunshine 🌟 Setting up Single Sign On (SSO) 🌟 Migrating ticket data from other applications like (Gmail, Salesforce, Helpscout, Zoho etc) to Zendesk 🌟 Zendesk sell setup and customization As a Freshdesk / Fresh service / Fresh Team development expert my skills include: 🌟 Clean up Freshdesk environment to optimize the support process 🌟 Workflow setup 🌟 Social channel integration 🌟 Email setup 🌟 SLA setup 🌟 Freshdesk Chat (Freshchat) setup 🌟 Voice setup 🌟 Canned responses setup 🌟 Customer portal (Help center) development, branding, and customization 🌟 Integration with other applications 🌟 Custom app development 🌟 Freshsales customization 🌟 Freshteam customization 🌟 Setting up and branding of employee portal in Fresh team 🌟 Data migration from other platforms to Freshdesk As an email marketing professional, I have expertise in: 🌟 Email Design and Code 🌟 Email Deliverability and Testing 🌟 Email Debugging 🌟 Email Best Practices and CAN-SPAM Compliance 🌟 Responsive Design 🌟 Creating forms 🌟 Landing pages and Stationaries 🌟 Social media publishing and blog posting. 🌟 Email campaign management 🌟 Importing contacts 🌟 Bulk Email Sending 🌟 Setting up automated programs. 🌟 Report Analysis( Open Rate, Click Rate ) Softwares used for Email Marketing:- 💻 Act-On 💻 MailChimp 💻 Marketo 💻 Constant Contact 💻 VerticalResponse 💻 Sharpspring 💻 Campaign Monitor 💻 Hubspot 💻 Customer.io 💻 ExactTarget (and many more!) My other skills includes: 👨💻 Zapier 👨💻 Salesforce 👨💻 Shopify development 👨💻 Shopify theme customization and branding (Shopify templates) 👨💻 Wordpress 👨💻 Woocommerce 👨💻 C# 👨💻 ASP. net 👨💻 API development 👨💻 SQL server 👨💻 Crystal reports 👨💻 SSRS 👨💻 Confluence 👨💻 Jira 👨💻 Liquid template language 👨💻 Javascript 👨💻 Jquery 👨💻 CSS 👨💻 Bootstrap 🛡️ Please give me a chance to invite you to your jobs. I guarantee you to provide 100% genuine work.Help Scout
Freshworks CRMTransact-SQLEmail CommunicationMicrosoft SQL Server Reporting ServicesNode.jsMicrosoft SQL ServerZendesk APICustomer Relationship Management.NET FrameworkAPI IntegrationZendeskShopify TemplatesFreshdeskEmail MarketingShopify - $25 hourly
- 4.9/5
- (13 jobs)
I'm Ben, a highly skilled Full Stack JavaScript Web Developer specializing in Next JS and the MERN stack. Having accumulated more than three years of professional experience in web development, I possess a profound comprehension of contemporary web technologies and adhere to industry best practices. I bring a solid foundation in computer science principles combined with hands-on industry experience. I'm passionate about creating engaging and intuitive user interfaces, leveraging my expertise in React JS to build dynamic and responsive web applications. Throughout my career, I have successfully delivered several projects, collaborating closely with clients and stakeholders to understand their requirements and translating them into scalable and efficient code. I am well-versed in utilizing popular libraries and frameworks to optimize development processes and ensure high-quality results. My skill set extends beyond web development, as I am proficient in Google Tag Manager, Google Analytics 4, and other tracking tools for analytics and statistics used for search engine optimization (SEO). I'm a dedicated and detail-oriented professional who values clean code, performance, and scalability. I thrive in fast-paced environments and enjoy taking on new challenges that push the boundaries of my skills. As an excellent communicator and team player, I can effectively collaborate with both technical and non-technical stakeholders. Whether you need a complete web application built from scratch or assistance in enhancing an existing project, I am here to help you achieve your goals. Let's discuss your requirements and create innovative solutions together. Contact me today to get started on your next project!Help Scout
MERN StackMongoDBFull-Stack DevelopmentWeb DevelopmentReactNode.jsHTML5CSS 3ExpressJSJavaScriptFront-End Development - $20 hourly
- 4.1/5
- (8 jobs)
With over 10 years of combined experience in customer service and technical support, I have developed a strong foundation in delivering excellent service and optimizing operational processes. My experiences and skills had allow me to contribute significantly to the continue success of companies I worked with. As a highly results-oriented and customer-focused virtual assistant, I am adept at adjusting to and working with different customer behaviors. I take pride in being an efficient problem-solver and multitasker, always prioritizing customer satisfaction while ensuring that I meet and exceed Key Performance Indicators (KPIs). I am all about delivering excellent results to my employers. My ability to stay highly organized and focused on delivering tangible results has earned me multiple recognitions of going above and beyond my job responsibilities. In my career, I have often been recognized for my sharp observation skills and my ability to identify inefficiencies in business processes. By sharing insights with clients, I have been able to improve operational efficiency, allowing them to allocate resources to other critical areas of their business. This proactive mindset and commitment to operational excellence are qualities that I believe would be an asset to a business.Help Scout
IT Service ManagementData MigrationOffice 365Microsoft Active DirectoryMicrosoft Hyper-V ServerCustomer ServiceAppFolioActive Directory Federation ServicesMicrosoft SharePointFraud DetectionCloud MigrationVMWareAsanaLexisNexisTechnical SupportBackup & MigrationMicrosoft Endpoint ManagerGoogle WorkspaceDomain MigrationPodioOberloData BackupCanvaProject ManagementBackup Administration - $10 hourly
- 4.8/5
- (8 jobs)
Hard working Graduate with a Bachelor’s degree in Accounting. Customer service representative-Fly emirates German account. Former Amazon.de customer service Agent serving customers all over Germany and Austria. Former junior Accountant, Tele-sales/tele-marketing Agent for various campaigns located in the USA.Help Scout
Email SupportCustomer SupportOnline Chat SupportGerman to English TranslationSalesEnglishLead GenerationEmail MarketingGermanTelemarketingContent ModerationTranslationAudio TranscriptionCustomer Service - $12 hourly
- 5.0/5
- (19 jobs)
Helping others is what I’m all about, and I always make sure to deliver top-notch customer service. You can see this in my track record on Upwork, where my skills consistently lead to happy customers With over a decade of experience in Order Management, SaaS Technical Support, and Customer Care, I’ve built expertise in: • Sales • Order fulfillment and tracking • App troubleshooting • SaaS support • E-commerce • Live Chat & Email Handling • Lead Generation • Social Media Management • Data Entry & Research • Administrative Tasks I’ve handled challenges like missing items, delays, and disputes in Order Management and E-commerce. My approach includes finding creative solutions and collaborating with customer care teams, warehouses, shipping partners, and management to ensure smooth operations and customer satisfaction. In Technical/SaaS support, I engaged with users to address app complaints, providing detailed guides and investigating issues to find root causes. I ensured effective ticket triage and served as a bridge between users and the engineering team for clear communication and prompt resolutions. I’m confident in quickly learning new platforms, having used tools such as Intercom, Zendesk, Giorgias, Helpscout, FreshDesk, Shopify, Jira, Prestashop, Google Drive, ClickDesk, Zopim, Trello, Asana, Zoom, Slack, Skype, Chatra, ClickandChat, Excel, Word, PowerPoint, Outlook, Thunderbird, Dropbox, and iCloud. Described as a quick learner and detail-oriented, clients have recognized me as a versatile professional, capable of excelling in various fields. I’m excited about the opportunity to contribute to your team’s success! I look forward to discussing how I can be a valuable part of your growing company.Help Scout
Technical SupportTroubleshootingSaaSCustomer SatisfactionLogistics ManagementEcommerce Order FulfillmentProduct KnowledgeCustomer SupportTicketing SystemOrder FulfillmentCustomer ServiceShipping & Order Fulfillment SoftwareOrder TrackingOnline Chat SupportOrder Processing - $25 hourly
- 5.0/5
- (21 jobs)
➤ Do you need someone with excellent English communication skills? ➤ Do you need someone to handle Customer Service or Administrative Tasks or Business Support? ➤ Are you bogged down with repetitive, time-consuming tasks? ➤ Do you need someone who has a keen eye for details and is reliable? ➤ Are you looking for a Virtual Assistant who has a great set of soft skills and expertise in Data Analysis, Digital Marketing, Email Marketing, Business Support, Administration, & Operations? I PROVIDE ALL OF THE ABOVE & MORE! PLEASE READ ON... I have more than 15 years of experience in the services industry and worked extensively in Customer Service & Office Administration and I've had the opportunity to live and work in UAE, Pakistan & USA. Gained valuable experience interacting with people from all over the world and learned skills like customer service/handling, administration, email handling, web research and used different technology and software over the years. LIST OF SALIENT SKILLS: ➤ Data Analysis ➤ Data QA ➤ Customer Service ➤ Customer Support ➤Proofreading ➤ Data Entry ➤ Microsoft Office ➤ Internet Research ➤ Transcription ➤ Virtual Assistance ➤ Business Services ➤ Admin Support ➤ Email Marketing ➤ Lead Generation ➤ Scheduling ➤ Sales ➤ Digital Marketing ➤ Business Support ➤ Administrative Tasks ➤ Data Scraping ➤ Project Management PREVIOUS POSITIONS: ➤ Customer Service Executive ➤ Field Support Engineer ➤ Commercial Executive ➤ Relationship Officer ➤ Reservations Agent ➤ Tele Sales Representative ➤ Cold Emailer ➤ VA - Email Marketing / Lead Generation ➤ Virtual Assistant / Research ➤ Operations Coordinator ➤ Project Manager ➤ Data Analyst Currently, I am using the experience I have gained outside Upwork to provide freelance Virtual Administrative and Virtual Assistance Services. PROGRAMS I USE TO MANAGE TASKS: ➤ Google Suite / Microsoft Office ➤ Trello ➤ Calendly ➤ Canva ➤ Salesforce ➤ HelpScout ➤ Infusionsoft ➤ Slack ➤ Deskera ➤ Gmail, MS Outlook ➤ Zoom, Microsoft Teams WHY YOU SHOULD HIRE ME: ➤ Leveraging generative AI, particularly ChatGPT, I can streamline your communications, automate responses, and enhance your customer engagement. Whether crafting content, generating code snippets, or assisting in research, I can provide tailored solutions using ChatGPT to increase productivity. I have experience with ChatGPT prompts. ➤ Excellent Customer Support and Business Support skills would HELP YOU manage your Inbox and manage Order Processing and Ticketing. I also Provide Document Management, Lead Sourcing, and Project Management, having routinely done these tasks in previous jobs. ➤ My excellent Communications Skills can HELP YOU in responding to Customer Queries, or managing other projects where Collaboration/Coordination/Liaising is needed between different departments (Technical team, Management, Freelancers/Agencies). I have experience in being in a liaising position, and demonstrated the ability to keep track of tasks, ensure timely completion and also to provide routine reports. ➤ Being Tech-Savvy I can learn most software easily with minimal training and self-learning. In addition, I am highly trainable and always open to receiving feedback to further tweak my work as per the needs of the client. So I can work with YOUR Proprietary software or application quite easily. ➤ Furthermore, I have a great knack for Web Research and can quickly fulfill any research needs that you might have. Some areas where I have provided Research Assistance are: Travel, Leisure, Transport, Hospitality, Budgeting, Purchasing, Sourcing Leads/Suppliers/Distributors for industrial products, mainstream products, raw materials and providing reports on ad hoc requests for information. ➤ Since I am Detail-Oriented and work with accuracy, I can be relied on to complete Data Entry projects, manage data spreadsheets, and do list building and lead generation. ➤ In addition, I have worked as a Proofreader earlier in my career and have a great eye for spotting errors in copy material, so if you need a person to proofread and edit and make sure deliverables are error-free before submission I can provide these services. ➤ My skillset is also compatible for Digital Marketing businesses, and handling the administrative tasks related to them. Creating WordPress pages in Elementor, Creating Blog posts in WordPress, Creating PDF Pillar page versions of Blog posts, Basic graphic design in Canva and Photoshop, Downloading and editing images for website pages and blogs. ➤ I am a reliable, hardworking and detail-oriented person with a can-do attitude. I can learn what needs to be done quickly. If you are looking for someone to Manage your Day-to-Day tasks and to make your business/personal Schedule Run Smoothly, YOUR SEARCH ENDS HERE! ⧪ GO AHEAD AND SEND ME AN INVITE NOW! ⧪ THANK YOU IN ADVANCE!Help Scout
Relationship ManagementExecutive SupportResearch & StrategyPersonal AdministrationAdministrative SupportCustomer SupportSchedulingVirtual AssistanceGoogle SheetsCustomer ServiceProject ManagementMicrosoft OfficeEmail MarketingLead GenerationData Entry - $15 hourly
- 3.8/5
- (14 jobs)
Need a helping hand to grow your business? You find the right guy as your Virtual Assistant! 👨💻 You can call me the Jhoselle of All Trades, as I can work efficiently and effectively at any given task. I have managed a couple of key accounts over the past two years, and you’re going to benefit from my insider knowledge of impacting bottom-line profitability wherever we have worked; I excel at streamlining less-than-efficient procedures to boost productivity, NPS advocates, and compliance to achieve the best ROI Your project/campaign is where I get the best results for. I help businesses to scale and optimize. I absolutely crush it with projects like yours!Help Scout
HubSpotKPI Metric DevelopmentCustomer Feedback DocumentationEcommerce Website DevelopmentZendeskCustomer ServiceGorgiasCRM SoftwareCustomer SupportVirtual Assistance - $16 hourly
- 4.8/5
- (11 jobs)
✅ TOP Multilingual Agent! French, Spanish, English support! 🗣️ 🕴️ Dear entrepreneurs! Thank you for taking the time to review my profile and for this amazing opportunity to grow with your firm! My name is Nilson but most of my clients call me NIL 🧑🏻💼, I have more than 10 years of experience working in the BPO industry, mastered a lot of skills, supported worldwide companies and will continue with the same process. I have supported a lot of projects and I have a lot of experience in the call center field. ✅ I speak 4 different languages (English, Spanish, French, Haitian-Creole) I'm looking for a very stable income, a position where I can spend my days and grow up a career. Below I have listed some of the assets that I will use to make your project a Top success: ✅ ➡️ Handled irate customers ➡️ SAV / B2C / B2B ➡️ Customer-oriented ➡️ Trained to handle objectives from customers using ACR Method (Acknowledge, clarify and Respond) ➡️ Trained with VCI Dial Systems, Siebel Systems, and CRM Dialer systems ➡️ Well versed with Microsoft Excel, Word, Publisher and PowerPoint ➡️ Competitive and sales are driven ➡️ Fast learner ➡️ Efficient with computers and the internet ➡️ Typing skills (speed, organization) ➡️ Organizational skills ➡️ Interpersonal skills ➡️ Punctual ➡️ Native French ➡️ Spanish, English fluently ➡️ Zendesk ➡️ Freshdesk ➡️ Shopify ➡️ Social Media I'm anxious to meet with you today! Warm Regards, Nil R.Help Scout
ZendeskCustomer ServiceCustomer RetentionInbound InquiryEnglishCastilian SpanishFrenchEmail CommunicationTranslation - $10 hourly
- 4.7/5
- (10 jobs)
I am a professional Technical support advocate with over 4years of experience who has supported several applications and software in the past and present in a BPO setting. My Objective is to be able to provide excellent and accurate service to my client and to be able to share my knowledge and experience with the company. I am the best fit in handling customer's needs, and I make sure I provide world-class customer service to all customers. I would appreciate the opportunity to contribute to your companies tremendous successes. I am confident that in me, you will find a reliable self and goal-driven customer-centric asset with a knack for improving processes. Support detail: ● Technical support ● Order refund and cancellation ● Proficient in computer Software Systems ● Basic Audio recording ● Phone and email Handling ● Live chat handling ● Research ● Inbound and outbound calls ● Capable of working under time pressure ● Able to read, write and verbally communicate in English ● Decision Making Tools: Zendesk Grasshopper FreshDesk Rave Jira and Confluence Slack Google spreadsheet Google slides Google meet Zoom Excel SkypeHelp Scout
Product KnowledgeWordPressEnd User Technical SupportOffice 365Product ListingsTask CoordinationProject ManagementCommunication SkillsCustomer SupportTroubleshootingMicrosoft WindowsSchedulingAdministrative SupportOrder TrackingJira - $30 hourly
- 4.4/5
- (40 jobs)
My name's Dorothy Grace Subang, but I love being called Grapes. It's a nickname one kid gave me when he can't fully pronounce my nickname: Grace. I know that it’s a tough choice! You can call me Grace if we ever get the chance to meet and work together (I hope we do!). I have worked home-based for roughly 10 years now. I started out as a freelance writer for various niches, and later on, became an online English tutor. I've juggled various freelance jobs for the past 8 years; I've been a VA for recruitment, marketing, and customer support, a contributor for viral online quizzes, and a data-miner to build a contacts database for a website in US. Quite a lot of things, I must say! I learned so much from working with people from different countries, niches, and businesses. My most valuable lesson? Effective communication. It's the key to every harmonious and efficient client relationship. Combined with hard work and the constant drive to be better, we can work together to propel your business towards great heights. I found that it brings me so much joy to work in the Customer Experience field. I do best with any work that involves empathizing and understanding people (both my clients and customers) as well as building communities that help its members achieve a common goal. I am seeking more opportunities for growth and looking to build a trusting and communicative relationship with the right client. Should you need assistance for anything that you believe I could help with, feel free to message me and I'll be glad to offer a helping hand!Help Scout
Article WritingTechnical WritingAnswered TicketCustomer RetentionCustomer Relationship ManagementCustomer SatisfactionFAQs CompilationCustomer ExperienceAdobe PhotoshopTechnical DocumentationEmail Template DevelopmentIntercomHubSpotCustomer Feedback DocumentationCustomer Service Training - $23 hourly
- 5.0/5
- (34 jobs)
☆ As a young and dynamic voice artist and video editor, I bring a fresh perspective and a wealth of creativity to every project ☆ Neutral Spanish 🇪🇸 Latin-American soft accent English 🇺🇸 ✦ Soothing and comforting voice that can make listeners feel at ease. Well-suited for voiceover work in areas such as meditation, relaxation, or audiobooks where a calming tone is required. It lends itself well to conveying authority or seriousness, making it ideal for commercials, documentaries, or corporate videos. ✦ As a dubbing expert, I am ideal for translating projects into both Spanish and English, ensuring that your message resonates with diverse audiences while maintaining the integrity and emotion of the original script. ✦ I am able to effectively convey a wide range of emotions and messages to diverse audiences, bringing a unique touch to every script. ✦ My proficiency in TikTok, a rapidly growing social media platform, allows me to create content that is both engaging and shareable. ✦ Whether I am producing compelling video content or lending my voice to a commercial or audiobook, I am passionate about delivering work that is both innovative and impactful. ✦ With a commitment to excellence and a dedication to staying up-to-date with the latest trends and techniques, I am confident in my ability to bring your project to life in a way that is both engaging and memorable. ✧Best audio quality✧ ✧Proficiency in Premiere Pro✧Help Scout
Adobe LightroomAdobe Premiere ProTranslationPhotographyEnglish to Spanish TranslationFemaleSpanish to English TranslationVideo EditingVoice RecordingSingingSpanishEnglishMusic Composition - $20 hourly
- 4.9/5
- (166 jobs)
✔️ Top Rated Plus ✔️ 100% Job Success Score ✔️ 21,500+ hrs ✔️ 165+ Jobs ✔️ Paid Advertising Expert (Google Ads/ PPC Manager, Facebook Ads, Bing/ Microsoft Ads, LinkedIn Ads, Twitter Ads, Instagram Ads, Reddit Ads, Pinterest Ads etc.) ✔️ SEO Expert ✔️ Consultancy, Action Plan, and Implementation to take your Business to the Next Level ✔️ Local Business Growth Hacker ✔️ eCommerce Marketing and Growth Specialist ✔️ WordPress/ WooCommerce/ Shopify/ WIX Developer ✔️ Social Media Marketing Manager (Organic Growth Management for FB, Insta, LinkedIn, Twitter, Pinterest) ✔️ I also run an agency of professionals skilled in different areas and we can serve a business for all its A to Z needs. I started my career in 2011 as a Digital Marketer and since then performing a wide range of tasks in the fields of Paid Advertising, Search Engine Optimization, Social Media Marketing, Digital Marketing, WordPress Development, WordPress Admin Tasks Management, Paid Ads Management PPC (Facebook Ads, Google Ads, etc.), WooCommerce based eCommerce Store Development, Content Marketing, Building Online Reputation for Businesses, eCommerce Revenue Boosting and Growth Hacking. Please send me a message to discuss whatever you need, I would be happy to guide you in the right direction with a FREE up to 30-minute consulting call through Upwork Messenger :) My core strengths are- Digital Marketing # Paid Advertising: Facebook Ads, FB Retargeting Ads, Google Ads Search and Display Ads, Google Shopping Ads, Google Remarketing, YouTube Video Ads, Instagram Ads, and other Paid Ads setup, analysis, and optimization. # SEO: Keyword Research, Website Audit, Competitor Research, On-Page SEO, Off-Page SEO, Local SEO and Link Building, Google Web Search Console, Google Analytics, Google My Business, Bing Search Console, SEO Tools, Keyword Ranking and Traffic Growth. # Social Media Marketing: Organic Social Media Growth, Facebook, Twitter, Instagram, Pinterest, LinkedIn account Management, Reddit Marketing, Content creation and Scheduling, Social Media Tools, Increase Followers and Social Engagement, Influencer Marketing. Website Development and Management # WordPress: Building a Website using WordPress, WooCommerce, Full Setup of a Business needs to operate and start earning revenue using their Website, Optimizing the UX for increasing Conversion Rate, Regular Management to keep the Themes and Plugins Up to date, Customization on Theme and Plugin # Shopify: Building Website with Shopify, eCommerce store sales and conversion optimization, SEO Friendly website, Sitemap Indexing, and UX development for better conversion. Graphics and Video Editing # Graphics Design: A business's website journey starts with Logo and corporate materials, later Banner Design, Campaign Banners, Product image editing, and more, I can help with all Graphics Needs for a Business. # Video Editing: Video Marketing is getting popular, and we can help you with Branding Videos, Product Promotional Videos, Service Promotional Videos, Book Launching Videos, and everything you need with Video to keep building your Brand image. Consultancy and Project Management # Consultancy: I get clients who need help with consultancy like what type of Hosting they should use, what would be the steps and plans to reach a certain revenue target, which channels they should focus on, and what activities to perform, I help them with honest and best resources I have tested and recommended to my clients to make their businesses successful. # Project Management: I can handle A to Z a Business will need to stand, grow, and sustain. You can hand over all your business needs to us and get reported on Progress in terms of more clients and revenue over time.Help Scout
Bing AdsGoogle Ad ManagerReddit MarketingEcommerce MarketingPay Per Click AdvertisingSearch Engine OptimizationGoogle AdsFacebook Ads ManagerWordPress - $10 hourly
- 5.0/5
- (5 jobs)
Hey there! I am a passionate Customer Support Specialist with over two years of hands-on experience in delivering exceptional service. My expertise spans a wide array of crucial tasks including, handling inquiries about products and services, managing payments, processing refunds, resolving issues, troubleshooting technical concerns, addressing customer feedback, and maintaining meticulous data entry. I'm a quick learner with a keen eye for detail, and I approach each customer interaction with empathy, a positive attitude, and self-motivation. I thrive on challenges and eagerly embrace opportunities for skill development. Let's talk soon!Help Scout
SlackStripeZendeskEmail EtiquetteAdministrative SupportEmail SupportProduct KnowledgeCustomer SatisfactionCustomer ExperienceGoogle SearchCustomer ServiceOnline Chat SupportTime ManagementEmail Communication Want to browse more freelancers?
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