"My Work Vision: I always treat the company I work with as if it's my own as I aim to be a big part of the growth of the business and grow professionally as well. I always wish to have a long term working relationship."
Below are the skills I am good at:
✳️ Ecommerce & Shopify VA and Manager
- product research, product listing, building store, creating landing pages, product pages, order fulfillment, customer service and the overall operations
✳️ Shopify Store Creation
- creating store, editing header, footer, announcement pages, policy pages, product pages, etc.
✳️ Order Management / Order Fulfillment
- Dropified, Oberlo, DSers, Aliexpress, Shopify, CSV File fulfillment
✳️ Customer Service Manager - Email Support / Technical Support / Phone Support / Chat Support / Tickets / CRMs - Freshdesk, Zendesk, Gorgias, ReAmaze, Fusedesk, Zoho, Gmail, Outlook
✳️ Team Manager / Operations Manager
✳️ Hiring and Building a team - creating job post, interviewing, hiring, onboarding, training, meeting and supervising
✳️ Coaching and Training
✳️ Assistant to CEO / Executive Assistant / Personal Assistant
✳️ Project management - Asana, Monday.com, Dropbox, Google Drive
✳️ Purchasing and Inventory Management - CSV File, Google Sheet, Excel
✳️ Social Media Management - Buffer
- creating and management and posting contents on Facebook pages, Instagram pages, Pinterest account
✳️ Scheduling Meetings - Zoho Meeting/Calendar, Google Calendar, Calendly
✳️ Online Research/ Product Research/ Research via Tiktok, Pinterest, Aliexpress, Alibaba, Google
✳️ Email Marketing - Klaviyo
✳️ Reports - Income & Expenses, COGS report - Microsoft Excel, Google Sheets, Powerpoint, Word Document, Graphs, Charts, etc.
✳️ Photo Editing / Graphic Designer - Canva Pro
✳️ Tiktok Video Editor
✳️ Setting up CRM tools like Zendesk, Gorgias, Freshdesk - macros, rules, tags, users, productivity report, etc.
✳️ Webinar handling and support
✳️ Data Entry
Here are the other tools and platforms I am very knowledgeable at:
*ZenDesk FreshDesk, Gorgias, Zoho Mail, FuseDesk, Kayako, Gmail, Outlook, GoToWebinar
*Shopify, Oberlo, Dropified, Aliexpress and Amazon
*Slack, Asana, Monday.com, Microsoft Office Applications such as Excel, Google Sheets, Word, Powerpoint, Dropbox, GDrive, etc
*Social Media Platforms like Facebook, Instagram, Twitter, etc.
Working for more than 7 years in the BPO industry up to this freelancing and online world, I was promoted several times:
*BPO Career - Agent to Quality Assurance Analyst, Supervisor up to Senior Supervisor
*Online Job - Email Support/ Shopify VA to Project Manager
This only proves that I am serious about the jobs I take and I always do my best to excel and exceed my client or employer's expectations. Feel free to send me a message as I am very open to job offers.