Hire the Best Help Scout Specialists

🚀 Elevate Your Business with a Solution-Hungry Assistant! 🚀 If you're seeking a dedicated professional to catapult your business to new heights on Upwork, your search ends here! I am a dynamic individual with a proven track record in administrative support and data entry, poised to optimize your operations and amplify your success. 🔍 Work Experiences: Outwit - Settlement Specialist: Adept at handling payment transactions and ensuring seamless cash flow management. Sykes - CSR (Capital One Canada): Expert in assisting customers with credit card inquiries and transactions. Convergys - Fraud Analyst (Citibank US): Skilled in analyzing and investigating suspicious transactions. Quantrics - Technical Support (Bell Canada): Providing top-notch technical assistance to customers. Yasheng Group - Operations Officer: Master of live chat support and efficient transaction processing. Agents Only - CSR (Order Entry): Assisting with orders promptly and accurately. Keywords Studios Manila - Email Support: Handling customer queries for top-tier gaming companies like Kakaogames, Discord and Ubisoft Mobile. LG Home Comfort - Admin Support (HVAC Company) - Responsible for answering calls, scheduling jobs, supporting technicians, managing paperwork, and keeping daily office operations on track. 💼 Skills Snapshot: Proficient in MS Office Suite and Google Suite. Multitasking maestro with a keen eye for detail. Communication wizard, both written and verbal. Quick problem-solver with deadline-driven dedication. Familiarity with communication and project management tools like Slack, Zoom, Jira, and more. 🛠️ What I Can Do for You: Streamline administrative tasks and boost efficiency. Manage calendars and schedules seamlessly. Execute stellar email campaigns and efficient inbox management. Deliver top-notch customer service and nurture client relationships. Proficient in Zendesk, Helpshift, and Microsoft 365 for optimal support. 💡 Tools I Know: Salesforce, Amazon Connect, ServiceTitan, Zendesk, Microsoft Office Applications, Helpshift, Deel, SharePoint, Gmail, Google Calendar, Looker Studio, Live Chat, Cronos, Jira, Wise, When I Work, Facebook, Skype, Zoom, Okta, Discord, Lark, Instagram, WhatsApp, Microsoft Teams. Availability: 20-40hrs weekly

Hello Future Client! 🤝 Thanks for visiting my profile 🔎 I’m based in the Philippines with 6+ years of proven experience delivering exceptional customer support to English-speaking clients via phone, email, and chat. My background includes expertise in Customer Service, Virtual Assistance, Appointment Setting, Scheduling Analytics, and Social Media Management with a strong track record supporting executive-level clients globally. 💼 What I Do Best -- 🧑‍💼Executive Level Client Support & Revenue Focused Virtual Partner -- 💰 DM Appointment Setting and Lead Generation -- 👨🏻‍💻 Virtual/Admin Assistance -- 🌐 Social Media Management & High Engagement Content Creation -- 💬 Phone, Chat, and Email Support -- 🚀 Onboarding Specialist Matter -- 🎬 Photo and Video AI Generation -- 📝 Transcription Tasks -- 💡 Leadership Skills -- 📈 Scheduling Management and Analytics Monitoring 🏆Wins 📌 Led 10+ BPO training batches (30 per class) with a 98% overall passing rate. 📌 Onboarded 50+ executive-level clients (Directors, VPs, Heads, Chiefs) 📌 Handled 60+ client Gmail accounts globally 📌 Optimized 50+ LinkedIn accounts for executive-position clients 📌 Solved approximately 200,000 inquiries via chat, email, and voice 📌 Upsold and cross-sold over $100,000 USD within 4 years 📌 Booked and closed over $105,000 USD in DM appointment setting 📌 Created content with 20K+ engagements on LinkedIn, Instagram & Facebook 📌Generated over 18,000 qualified leads 🏆 Experience Highlights 🏅 4+ Years of Expertise: Customer Service | Contact Center Industry (Staples US) 🏅 4+ Years of Expertise: DM Appointment Setting | Fitness & Executive-Level Clients 🏅 6+ Years of Expertise: Data Entry | Microsoft Excel & Google Sheets 🏅 6+ Years working as an Independent Freelancer ⭐ Why Clients Choose Me 🤝 Executive Level Support Experience 💻 Efficient & Tech-Savvy 🗣 Fluent in English 😊 Friendly, Reliable & Professional 📚 Lifelong Learner 🕙 Flexible Time Zone Coverage 🔐 Data Security Minded ⏳ Consistently Delivers Tasks On or Before Deadlines 🚀 Ready to Get Started? 📩 Send me an Upwork message Ready to bring dedication, efficiency, and a positive attitude to your projects! Let’s work together toward success! 💪🏻⚡️

Customer Support & Customer Success Specialist for SaaS, AI, Tech & E-Commerce | Reduce Churn, Resolve Tickets & Keep Users Coming Back. Most SaaS founders don’t lose customers because of a bad product. They lose them because their help desk has no system, no speed, and no specialist managing it. If you are a founder still answering support tickets yourself, this profile is for you. Every unanswered ticket, every confusing onboarding email, every “I couldn’t figure it out” is a cancelled subscription you didn’t have to lose. That’s exactly what I fix. I am a Customer Success & Technical Support Specialist helping SaaS, AI, Tech, and E-Commerce companies improve user retention, reduce churn, and deliver 5-star customer experiences without the founder drowning in support queues. Here’s what working with me looks like: ◆ Help Desk & Ticket Management — clear, empathetic responses that resolve issues the first time, not after 3 follow-ups, while keeping response time and CSAT targets on track. ◆ Onboarding & User Retention — I walk new users through your product so they activate, engage, and stick around instead of churning in the first 30 days. ◆ Technical Support & Troubleshooting — I handle complex support issues, manage escalations properly, and make sure no ticket falls through the cracks. ◆ Knowledge Base & Documentation — SOPs, knowledge base articles, FAQs, and help desk documentation that cut ticket volume and reduce recurring questions. What I work with: Zendesk | Freshdesk | Intercom | HubSpot | Gorgias | Zoho | Salesforce | Google Workspace | CRM Systems | Live Chat | Email Support | Chat Support | Ticketing Systems | Live chat software | online chat support | Live agent | Product knowledge This is the right fit if you are: ◆ A SaaS, AI, Tech, or E-Commerce business scaling your support function. ◆An Operations or Customer Success leads who need a reliable specialist, not a coordinator. ◆A team that measures success in retention rates, CSAT scores, and churn metrics not just ticket counts. I don’t just answer tickets. I build the support infrastructure that keeps your customers and your revenue intact. If that is what you are looking for, let’s schedule a conversation.

I build the systems that stop your team from doing work that shouldn't require a human. Most of the clients I work with come in with the same problem. Their support inbox is a mess, their CRM data is unreliable, and their team is spending hours every week on follow-ups, ticket sorting, and manual data entry that could be eliminated in a single afternoon with the right automation. My job is to find exactly where your operation is leaking time - then build the support system or automation workflow that plugs it. WHAT I DO Customer Support Operations Managing support at scale without the chaos. I handle email, chat, and ticket queues using Zendesk, Freshdesk, and HubSpot - and I do not just respond to tickets, I build the structure around them. Macros, tags, routing rules, SLA tracking, and escalation logic so your support runs consistently whether you have 10 tickets a day or 500. Workflow Automation & Tool Integration Connecting your tools so data moves without anyone copy-pasting it. CRM cleanup and pipeline setup in HubSpot or Zendesk. Multi-step automations in n8n, Make, and Zapier that handle lead routing, onboarding sequences, email follow-ups, and internal notifications. If your team is manually moving information between tools, that is the first thing I fix. AI-Powered Workflows Building AI into your support and operations where it actually saves time. Automated email classification and response drafting. AI-assisted ticket routing. Smart workflows that reduce first-response time without removing the human touch your customers expect. Virtual Assistance & CRM Management Inbox management, onboarding coordination, contact record cleanup, and client communication - handled with the same systems thinking I bring to automation work. Nothing falls through the cracks. TOOLKIT Support Platforms: Zendesk, HubSpot, Freshdesk , Intercom, Gorgias Automation: n8n, Make, Zapier Productivity: Notion, Slack, Google Workspace, Shopify, Monday AI Tools: OpenAI, Claude INDUSTRIES SaaS, eCommerce, Retail, Transportation, Cleaning Services, BPO If your support is reactive, your tools are disconnected, or your team is buried in manual work - send me a message describing what the process looks like today. I will tell you exactly what I would fix and how.

If you're looking for a dedicated and reliable Facilitator/Virtual Assistant or Customer Service/Technical Support rep, I would love to hear from you. Hello! I am a Professional Facilitator with 10+ years of experience in Customer Service and Technical Support. I am passionate about learning new skills and connecting with new people and I am committed to delivering high-quality work that exceeds my clients' expectations. My expertise includes Google Workspace and Curricula Development, and I have worked with clients from various industries, ranging from Telco to Software development. My strengths lie in my time management, my flexibility and ways to adapt to my clients need, and I have a proven track record of delivering projects on time and within budget. I am a detail-oriented and proactive professional who values open communication and collaboration with my clients. I am always seeking to improve my skills and knowledge in my field, and I am committed to providing the best possible service to my clients. Let's work together to achieve your goals and bring your project to life.

I am here to excel and contribute to the success of your business! I started in customer service in 2016 and went fully remote in 2020. Since then I've worked with US-based businesses in e-commerce, telehealth, and online coaching — handling operations, back office, and customer support without needing hand-holding. What I work with: What I bring: E-commerce — Shopify, Gladly, Stripe | orders, disputes, customer support Healthcare — scheduling, insurance verification, EMR management Virtual Ops — Kajabi, ClickFunnels, inbox & calendar management Customer Experience — voice, chat, email | escalations, retention, resolution I take ownership, communicate clearly, and show up consistently. If you need someone dependable for the long haul — I'm your person.