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Rating is 4.6 out of 5.
4.6/5
based on 197 client reviews
  • $42 hourly

    • 4.8/5
    • (235 jobs)
    TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ I am Top rated certified Zendesk expert (9+ yrs), Freshdesk expert (6+ yrs), Kustomer Expert(2+ yrs), Gorgias expert(2+ years), Shopify Expert (5+ yrs), .Net expert (13+ yrs), and CRM Expert (Salesforce, Zoho, Hubspot, Helpscout) As a Zendesk professional consultant, I can help you with the following: ⭐ Zendesk new account setup and configuration using best practices. ⭐ Improve current ticket workflow to speed up the reply process and prevent skipping of tickets. ⭐ Setting up automatic replies with best article suggestions from Zendesk Guide and facilitating customers to close tickets themselves. ⭐ Clean-up Zendesk environment to speed up the ticket resolution process. ⭐ Creating insights to measure agent's performance and your product performance. ⭐ Customize your Zendesk instance to your brand identity. As a zendesk freelancer, my skills include:- ✅ Workflow setup (Triggers, Automations, Targets, SLAs) ✅ Channels setup (Support, Help center / Guide, Chat, Talk, Text) ✅ Data Migration from any other support System like Email or any CRM. ✅ Multi Branding setup ✅ Zendesk Helpcenter (Guide) theme designing and customization (Branding) ✅ Zendesk Gather (Community) designing and customization (Branding) ✅ Zendesk Email template designing and customization (Branding) ✅ Zendesk custom app development. ✅ Working with Custom objects in Zendesk Sunshine. ✅ Zendesk integration services (ZIS). ✅ Zendesk email setup. ✅ Host mapping ✅ Zendesk Talk set up with IVR. ✅ Zendesk Text set up ✅ Zendesk Chat (zopim) Setup and customization ✅ Zendesk Messaging bot flow setup. ✅ Answer bot and messaging set up. ✅ Social media integration (Facebook, Instagram, You tube, Whatsapp, Messenger). ✅ Basic and Advance reporting and insights in Zendesk Explore ✅ Zendesk integration with other applications like Salesforce, Zoho, intercom, Twilio, etc ✅ Zendesk custom request form development. ✅ Zendesk custom integration with any other third-party applications. ✅ Zendesk Sell setup and customization As a Freshdesk Developer, my skills include :- ✅ Support email channel setup ✅ Freshchat setup ✅ Linking social media accounts to freshdesk ✅ Voice support setup ✅ Setting up workflows (Creating Automations, Scenario Automations etc) ✅ Ticket templates and forms setup ✅ Setting up Canned Responses ✅ SLA's ✅ Multiple Products. ✅ Helpdesk user interface development ✅ Setting up role-based users ✅ Freshdesk custom app development ✅ Email commands ✅ Setting up multiple products with Freshdesk. ✅ Freshdesk integration with other apps. ✅ Freshsales setup and customization ✅ FreshTeam setup and customization 🏆 I have experience in implementing Zendesk for many large clients. Many of them are the Big companies having more than 50 agents and serving around 5K tickets daily with an average CSAT of 94%. I have gained a unique approach for Zendesk implementation, and I can suggest you the best possible workflow per your business needs. 🏆 I am a certified Zendesk admin (administrator) and certified Zendesk app developer (programmer). 🏆 I am Top rated Zendesk specialist with more than 21000 hours of work experience on Upwork. Please check my work history of more than 200 successful projects for proof of providing you 100% genuine work. 🏆 I own a Master of Computer Applications (MCA) degree. ⭐ I have also Setup and managed several marketing campaigns for manufacturing companies, real estate, training institutes and online stores, using various email marketing and marketing automation softwares such as Mailchimp, Act-on, Marketo, Aweber, Sendgrid, Sharpspring etc. ⭐ I also have well-versed experience in WordPress, including DIVI theme and others. ⭐ I have good experience in customizing Shopify. Following are the other areas of my expertise: ⭐ C# ⭐ ASP.Net ⭐ ASP.Net MVC ⭐ Windows Forms ⭐ Linq ⭐ Entity Framework ⭐ Javascript ⭐ Jquery and its plugins ⭐ Node js ⭐ React js ⭐ Microsoft SQL Server ⭐ SQL Server Reporting Services ⭐ Windows Services ⭐ Web Services and WCF ⭐ API Development ⭐ Third party API integration ⭐ Creating custom apps and Zaps in Zapier. ⭐ CRM API integration with Zendesk (Salesforce, Zoho, Hubspot etc.) ⭐ Wordpress ⭐ Woocommerce ⭐ HTML 5 and CSS3 ⭐ Bootstrap ⭐ Liquid template language 🙏 Please Feel free to invite me to your jobs. I will be available for a free call to discuss your requirements.
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    HubSpot
    Gorgias
    API Development
    API Integration
    Scripting
    jQuery
    JavaScript
    Customer Relationship Management
    Microsoft SQL Server Programming
    Shopify Theme
    Shopify
    Zendesk API
    Freshdesk
    Zendesk
  • $25 hourly

    • 5.0/5
    • (30 jobs)
    👋 Hello and Welcome to my profile! 👋 I’m a highly functional jack of all trades with tons of experience in customer service, technical support, full-stack web development (JavaScript), UI/UX design, teaching, translation, and live interpretation. I have native fluency in English (verified by Upwork), and I’m a native Arabic speaker. I can also speak some Hebrew, German, and Spanish. I have excellent: ✔️ Communication Skills (written and verbal) ✔️ Organizational Skills and attention to detail (detail-oriented) ✔️ Problem-solving ability and superior ability to work under pressure. ✔️ Autonomous learning capabilities. Tools: ✔️ MS Office ✔️ GSuite ✔️ Zendesk ✔️ HelpScout ✔️ Trello ✔️ Slack ✔️ Skype ✔️ Zoom ✔️ Google Meet ✔️ Jira My motto is to deliver the highest quality possible and to do whatever necessary to guarantee the full satisfaction of my clients. That’s why I love working with clients that appreciate quality. Don’t hesitate to get in touch with me if you need any of my services, or if you just want to have a friendly chat (for free) ✨ 🌺 Kindest Regards 🌺
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    Writing
    Technical Support
    End User Technical Support
    DevOps
    Customer Service
    Front-End Development
    WordPress
    Customer Support Plugin
    Zendesk
    Tech & IT
    Translation
    Jira
  • $12 hourly

    • 4.3/5
    • (19 jobs)
    Hola Amigos! Thank you for visiting my profile. My goal is to provide quality service and output for every job to my employers and to be able to utilize and develop my skills as I acquire more experiences and opportunities with Upwork for my personal and professional growth. I have been working as a Virtual Assistant and Customer Support Rockstar for over 10 years now. I have worked with multiple Businesses like SpecialDataBases.com, AirportSherpa.io, WomanOcean.com, ModeHausEssen.de, William-David.com, Sarah-Ashleyofficial.com, Zula.se, StriveMarketing.com, ZulaKbh.dk, BestFromJapan.com, OsloMote.com, ShopBaladi.com, TryDearPerson.com, Shop.Kinkly.com, TheMacStop.com.com, PedalClothing.com, VanHalenMode.nl, TheVintaged.com, TheBlanki, MonacoRepublic.com, ReduxAudio.com, William-david.com, TryOutdoorStribe.com, Salviahut.com, Sarah-ashleyofficial.com, ZulaHamburg.de, Terabags.com, Divelungs.com, Contorly.com, ThreadJungle.us, JonSmokeShop.com, Femverse.com, NeonSneaker.com, Freeropes.com, Equiboards.com, Zula.Fi, Exogliders.com, and more. I have worked with clients to resolve chargebacks through Stripe & PP, handling returns, refunds, and order processing issues as well. My expertise also includes Emails and Phone support for technical assistance and I can perform QAs for App testing as well. I've never made a promise that I couldn't keep and always get the job done. I can be a great time member or, I can fly the flag of your organization alone if required. I have also worked with Crowdfunding projects through Kickstarter and CrowdOx. Given the chance, I'll prove to be a powerful asset to your company.
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    Communication Etiquette
    Technical Support
    Customer Service
    Management Skills
    Administrative Support
    Virtual Assistance
    Slack
    Order Fulfillment
    Ecommerce
    Zendesk
    Shopify
    Dropshipping
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    Hello! 👋 I am Rebecca, a seasoned Virtual Assistant with over 5 years of dedicated experience in customer support and intake operations. I excel in providing top-notch help to clients and ensuring their satisfaction throughout the journey. My expertise lies in streamlining intake processes, fostering client relationships, and delivering exceptional support. 🚀 Strengths & Skills 🚀 ✅ Customer Support Pro: I have a proven track record of delivering outstanding customer experiences through prompt responses, problem-solving, and effective communication. Resolving issues and leaving clients with a smile is my top priority. ✅ Intake Optimization: I specialize in optimizing intake procedures to enhance efficiency and ensure a seamless onboarding process for clients. From initial inquiries to detailed information gathering, I make sure the process is smooth and hassle-free. ✅ Task Management: I'm a whiz at juggling multiple tasks and priorities, ensuring that deadlines are met and client's needs are always addressed promptly. ✅ Tech-Savvy: Proficient in various customer support tools and platforms, I adapt quickly to new technologies, making collaboration and communication a breeze. 🔗 Let's Connect 🔗 I'm excited to bring my skills and experience to your team, delivering exceptional customer support and optimizing intake processes.
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    HubSpot
    Zoho CRM
    Interpersonal Skills
    Outbound Sales
    Email Handling
    Slack
    Trello
    Customer Service
    French
    Facebook Ad Campaign
    Microsoft Word
    Microsoft Excel
    Administrative Support
    Inbound Inquiry
  • $110 hourly

    • 4.9/5
    • (23 jobs)
    Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.
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    People Management
    Performance Management
    Ticketing System
    Startup Company
    Intercom
    Helpdesk
    Customer Experience
    User Experience Strategy
    Business Operations
    Startup Consulting
    Zendesk
    Technical Documentation
    Product Support
    Business Planning & Strategy
  • $15 hourly

    • 4.8/5
    • (9 jobs)
    I am a reliable, mature, efficient freelancer with a vast experience with customer service, sales, and technical support lines of business for outsourced contact solutions who focuses on delivering results with or without supervision, whether it's email correspondence, customer service, technical support, conflict resolution, complaints handling or live chat I'm the guy you're looking for. Cumulatively, I have 7 years of customer service experience with both inbound and outbound calls, back office support, sales and a general familiarity with KPI's and how to drive people to meet them. I had 3 years working as a certified trainer for the NC program for technical vocation which dealt with Contact Center Services. I recently delved into freelancing and had worked as an English Proficiency Consultant and IELTS and PTE test assessor for an Australian company for almost 2 years. - Customer Service Skills, (Soft Skills, Empathy, Listening) - Zendesk, Freshdesk and other chat/business platforms - G Suite, Docs, Sheets, Drive, Meet, Microsoft Office Tools - CRM and other sales programs - Blogging, Copywriting, Content Writing, Editing - Sales, hard selling and suggestive selling - Transcription, Voice to text , text to text - Instructional material development - Data Entry and encoding With a broad repertoire of skills, I am willing to prove myself in an interview to highlight what I can offer you, thanks.
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    Blog Writing
    Email Communication
    Customer Support
    Following Procedures
    Technical Support
    Customer Service
    Sales
    Online Chat Support
    Customer Service Training
    Zendesk
  • $38 hourly

    • 4.9/5
    • (114 jobs)
    I am a Top Rated software professional with 13+ years of experience in Zendesk / Freshdesk Development & customization and Email Marketing specialist. I can help you to set up and customize your zendesk/Freshdesk instance, as well as do custom integrations with other applications. 🥇 I have got the certification for Zendesk Administrator (Zendesk Certified Admin) 🥇 I have got the certification for Zendesk Application Developer (Zendesk Certified App Developer) 🥇 I hold a Master of Computer Application Degree 🥇 I am Top Rated Freelancer on Upwork with 100% Job Success Score (JSS) 🥇 I have more than 5000 hours of work experience on Upwork. 🥇 I have more than 13 years of software development experience 🥇 I am a Zendesk and Freshdesk implementation expert with the knowledge of setting up these softwares for more than 100 clients. 🥇 I have gained experience in setting up these softwares for many large companies and call centres with more than 60 agents and complex workflows. As a Zendesk specialist consultant, I can help you with the following: 🌟 Clean up the zendesk instance to speed up the support process. 🌟 Workflow customization (Triggers, Automations, SLA, Targets etc.) 🌟 Multi Branding setup 🌟 Helpcenter (Guide) setup, branding, and customization 🌟 Setting up, customization, and branding of Zendesk Gather (Community) 🌟 Zendesk Email Setup 🌟 Zendesk Chat Setup 🌟 Zendesk Talk setup 🌟 Zendesk Text Setup 🌟 Host mapping 🌟 Zendesk Answer Bot and messaging set up and customization 🌟 Multi-channel setup 🌟 Setting up Service Level Agreements (SLA) 🌟 Zendesk custom app development. 🌟 Zendesk API development and integration 🌟 Zendesk integration with other applications like salesforce, intercom, Twilio etc. 🌟 Reporting in zendesk insights and Good data 🌟 Reporting in zendesk Explore 🌟 Setting up and using Custom Objects in zendesk sunshine 🌟 Setting up Single Sign On (SSO) 🌟 Migrating ticket data from other applications like (Gmail, Salesforce, Helpscout, Zoho etc) to Zendesk 🌟 Zendesk sell setup and customization As a Freshdesk / Fresh service / Fresh Team development expert my skills include: 🌟 Clean up Freshdesk environment to optimize the support process 🌟 Workflow setup 🌟 Social channel integration 🌟 Email setup 🌟 SLA setup 🌟 Freshdesk Chat (Freshchat) setup 🌟 Voice setup 🌟 Canned responses setup 🌟 Customer portal (Help center) development, branding, and customization 🌟 Integration with other applications 🌟 Custom app development 🌟 Freshsales customization 🌟 Freshteam customization 🌟 Setting up and branding of employee portal in Fresh team 🌟 Data migration from other platforms to Freshdesk As an email marketing professional, I have expertise in: 🌟 Email Design and Code 🌟 Email Deliverability and Testing 🌟 Email Debugging 🌟 Email Best Practices and CAN-SPAM Compliance 🌟 Responsive​ Design 🌟 Creating forms 🌟 Landing pages and Stationaries 🌟 Social media publishing and blog posting. 🌟 Email campaign management 🌟 Importing contacts 🌟 Bulk Email Sending 🌟 Setting up automated programs. 🌟 Report Analysis( Open Rate, Click Rate ) Softwares used for Email Marketing:- 💻 Act-On 💻 MailChimp 💻 Marketo 💻 Constant Contact 💻 VerticalResponse 💻 Sharpspring 💻 Campaign Monitor 💻 Hubspot 💻 Customer.io 💻 ExactTarget (and many more!) My other skills includes: 👨‍💻 Zapier 👨‍💻 Salesforce 👨‍💻 Shopify development 👨‍💻 Shopify theme customization and branding (Shopify templates) 👨‍💻 Wordpress 👨‍💻 Woocommerce 👨‍💻 C# 👨‍💻 ASP. net 👨‍💻 API development 👨‍💻 SQL server 👨‍💻 Crystal reports 👨‍💻 SSRS 👨‍💻 Confluence 👨‍💻 Jira 👨‍💻 Liquid template language 👨‍💻 Javascript 👨‍💻 Jquery 👨‍💻 CSS 👨‍💻 Bootstrap 🛡️ Please give me a chance to invite you to your jobs. I guarantee you to provide 100% genuine work.
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    T-SQL
    Microsoft SQL Server Reporting Services
    Microsoft SQL Server
    Node.js
    Freshsales CRM
    Email Handling
    Email Marketing
    .NET Framework
    Customer Relationship Management
    Shopify Templates
    Shopify
    API Integration
    Freshdesk
    Zendesk API
    Zendesk
  • $18 hourly

    • 4.1/5
    • (6 jobs)
    Job Related Skills • Enthusiastic, committed and results-driven in every endeavor. • Flexible and effective in multi-tasking. • Above average conversation and comprehension skills. Computer related Skills / Software Microsoft Office Applications • Microsoft Word • Microsoft Excel • Microsoft Access • Visual Basic Work Experience February 25, 2011 – May 31, 2011 ( IKANO DSL EXTREME Billing & Sales Representative ) • Keep track of customer account information. • Note payments that are made on time and flag those that are past due. • Detailing how much a customer owes, what type of payment is expected and when it is due. June 01, 2011 – September 30, 2011 ( IKANO Branded Billing & Sales / Technical Support Representative ) • Keep track of customer account information. • Note payments that are made on time and flag those that are past due. • Detailing how much a customer owes, what type of payment is expected and when it is due. • Forward e-mail to clients who owe the company money. • Attempt to contact customers via regular mail, email and especially phone-in the event a payment is delinquent. • Finding bugs, answering how to questions, figuring out what is causing a problem, upgrades, repair. • Responsible for providing telephone and/or email technical support and excellent customer service solutions to users pertaining to DSL, Dial - up, Fiber and Cable technical problems. October 16, 2011 – Present ( Quality Assurance Specialist IKANO Branded Campaign ) • Provides support to the site management team by identifying opportunities for achieving high levels of positive customer experience, and leading the process and quality efforts to achieve them. • Monitor phone calls to make sure call center employees are in compliance with the rules and regulations of an organization. • Responsible for making sure employees provide excellent customer service when they are speaking with customers. • Provide training, coaching, feedback and assistance to call center representatives to make sure they understand new policies and procedures for quality. February 26, 2013 – May 20, 2015 ( Technical Support Representative – Convergys ) • Provides Cable Internet and Telephone support to Comcast Subscribers. • Finding bugs, answering how to questions, figuring out what is causing a problem, upgrades, repair. • Responsible for providing telephone and/or email technical support and excellent customer service solutions to users pertaining to Xfinity Users, Landline, Fiber and Cable technical problems. • Offering upgrade of customers current Cable Internet and Telephone Plans. October 26, 2015 – Present ( Fraud Specialist II – JP Morgan Chase & Co. ) • Responsible for reviewing customer account information prior to making decisions whether to block or clear the card. • Responsible for keeping track of customer account information. • Helping the company Save Money by making Correct Decisions to large purchases prior to approval. • Responsible for creating fraud report, cancelling cards and sending replacements. • Responsible for keeping safe customers personal and account information.
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    IT Service Management
    Data Migration
    Office 365
    Microsoft Active Directory
    Microsoft Hyper-V Server
    Customer Service
    AppFolio
    Active Directory Federation Services
    Microsoft SharePoint
    Fraud Analysis
    Cloud Migration
    VMWare
    Asana
    LexisNexis
    Technical Support
    Backup & Migration
    Microsoft Endpoint Manager
    Google Workspace
    Domain Migration
    Podio
    Oberlo
    Data Backup
    Canva
    Project Management
    Backup Administration
  • $10 hourly

    • 4.7/5
    • (153 jobs)
    I have several years of customer service experience (including Ticket Support, Phone Support and Chat Support) and doing telemarketing jobs, in fact I was a Sales Coach in Stream Global Services ( Call Center in the Philippines). Aside from these, I also have experience as a Virtual Assistant, Lead Generator and a Project Manager. I am an expert in using different Ticketing tools like, Zendesk and Kayako. I also have several years of experience using and managing different CRMs like, Salesforce, SugarCRM, ZOHO and a lot more. I actually call myself as an "all-around agent", because I can do any task. I am not afraid in learning new things. I am friendly, professional, multitasker, quick learner. I assure you, that if you hire me as your Customer Support Representative or for any position you think I am fit in, I will surely not fail you. Hope you would check on profile and I'm looking forward working with you.
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    Telemarketing
    Social Media Advertising
    Amazon FBA
    Sales
    WordPress e-Commerce
    Communication Etiquette
    Administrative Support
    Marketing
    Social Media Marketing
    Customer Service
    Time Management
    Gorgias
    Project Management
    Zendesk
  • $25 hourly

    • 5.0/5
    • (22 jobs)
    Do you need an experienced Customer or Technical Support Agent to ensure you meet your all your customers' needs? Do you need someone to oversee the day to day operation of your customer service department? Or perhaps you need an expert Live Chat Operator, with years of experience making clients happy, from end-users to multi-million dollar corporations. In any and all of these cases, I'm the man for the job. I have delivered growth, client satisfaction, and top notch support in every project I have engaged in. In addition I have experience in email support, data entry, administrative support and google docs. I have provided technical support in a number of informal capacities as well, from online forums to word of mouth assistance. My rate is negotiable and is based on the workload required, time invested and the client's budget.
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    Email Technical Support
    Web Form
    Customer Relationship Management
    Product Knowledge
    Communication Etiquette
    Web Page
    Helpdesk
    Customer Service
    Technical Support
    Phone Communication
    Customer Support
    Data Entry
    Online Chat Support
    English
    Google Docs
  • $22 hourly

    • 5.0/5
    • (20 jobs)
    ➤ Do you need someone with excellent English communication skills? ➤ Do you need someone to handle Customer Service or Administrative Tasks or Business Support? ➤ Are you bogged down with repetitive, time-consuming tasks? ➤ Do you need someone who has a keen eye for details and is reliable? ➤ Are you looking for a Virtual Assistant who has a great set of soft skills and expertise in Digital Marketing, Email Marketing, Business Support, Office Management, & Personal Task Management? I PROVIDE ALL OF THE ABOVE & MORE! PLEASE READ ON... I have more than 15 years of experience in the services industry and worked extensively in Customer Service & Office Administration and I've had the opportunity to live and work in UAE, Pakistan & USA. Gained valuable experience interacting with people from all over the world and learned skills like customer service/handling, administration, email handling, web research and used different technology and software over the years. LIST OF SALIENT SKILLS: ➤ Customer Service ➤ Customer Support ➤Proofreading ➤ Data Entry ➤ Microsoft Office ➤ Internet Research ➤ Live Chat Operator ➤ Transcription ➤ Virtual Assistance ➤ Business Services ➤ Admin Support ➤ Email Marketing ➤ Email Copywriting ➤ Lead Generation ➤ Scheduling ➤ Sales ➤ Digital Marketing ➤ Business Support ➤ Administrative Tasks ➤ Data Scraping ➤ Data Mining ➤ Project Management PREVIOUS POSITIONS: ➤ Customer Service Executive ➤ Field Support Engineer ➤ Commercial Executive ➤ Relationship Officer ➤ Reservations Agent ➤ Tele Sales Representative ➤ Cold Emailer ➤ VA - Email Marketing / Lead Generation ➤ Virtual Assistant / Research ➤ Operations Coordinator ➤ Project Manager ➤ Data Analyst Currently, I am using the experience I have gained outside Upwork to provide freelance Virtual Administrative and Virtual Assistance Services. PROGRAMS I USE TO MANAGE TASKS: ➤ Google Suite / Microsoft Office ➤ Trello ➤ Calendly ➤ Canva ➤ Salesforce ➤ HelpScout ➤ Infusionsoft ➤ Slack ➤ Deskera ➤ Gmail, MS Outlook ➤ Zoom, Microsoft Teams WHY YOU SHOULD HIRE ME: ➤ Excellent Customer Support and Business Support skills would HELP YOU manage your Inbox and manage Order Processing and Ticketing. I also Provide Document Management, Lead Sourcing, and Project Management, having routinely done these tasks in previous jobs. ➤ My excellent Communications Skills can HELP YOU in responding to Customer Queries, or to manage other projects where Collaboration/Coordination/Liaising is needed between different departments (Technical team, Management, Freelancers/Agencies). I have experience in being in a liaising position, and demonstrated the ability to keep track of tasks and ensure timely-completion and also to provide routine reports. ➤ Being Tech-Savvy I can learn most software easily with minimal training and self-learning. In addition, I am highly-trainable and always open to receive feedback to further tweak my work as per the needs of the client. So I can work with YOUR Proprietary software or application quite easily. ➤ Furthermore, I have a great knack for Web Research and can quickly fulfill any research needs that you might have. Some areas where I have provided Research Assistance are: Travel, Leisure, Transport, Hospitality, Budgeting, Purchasing, Sourcing Leads/Suppliers/Distributors for industrial products, mainstream products, raw materials and providing reports on ad hoc requests for information. ➤ Drafting Emails and professional responses: I could help you with writing email copy and managing your email outreach projects, or handle live chat or instant messaging projects for your e-commerce business. ➤ Since I am Detail-Oriented and work with accuracy, I can be relied on to complete Data Entry projects, combining my research skills to scrape or mine data from the internet and create and maintain Excel / Google spreadsheets or create documents in Word or Google Docs. ➤ In addition, I have worked as a Proofreader earlier in my career and have a great eye for spotting errors in copy material, so if you need a person to proofread and edit and make sure deliverables are error-free before submission I can provide these services. ➤ My skillset is also compatible for Digital Marketing businesses, and handling the administrative tasks related to them. Creating WordPress pages in Elementor, Creating Blog posts in WordPress, Creating PDF Pillar page versions of Blog posts, Basic graphic design in Canva and Photoshop, Downloading and editing images for website pages and blogs. ➤ I am a reliable, hardworking and detail-oriented person with a can-do attitude. I can learn what needs to be done quickly. If you are looking for someone to Manage your Day-to-Day tasks and to make your business/personal Schedule Run Smoothly, YOUR SEARCH ENDS HERE! ⧪ GO AHEAD AND SEND ME AN INVITE NOW! ⧪ THANK YOU IN ADVANCE!
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    Online Research
    List Building
    Administrative Support
    Customer Support
    Scheduling
    Business Operations
    Virtual Assistance
    Google Sheets
    Customer Service
    Project Management
    Microsoft Office
    Email Communication
    Email Marketing
    Lead Generation
    Data Entry
  • $15 hourly

    • 3.8/5
    • (14 jobs)
    Need a helping hand to grow your business? You find the right guy as your Virtual Assistant! 👨‍💻 You can call me the Jhoselle of All Trades, as I can work efficiently and effectively at any given task. I have managed a couple of e-commerce over the past two years, and you’re going to benefit from my insider knowledge of impacting bottom-line profitability wherever we have worked; I excel at streamlining less-than-efficient procedures to boost productivity, NPS advocates, and compliance to achieve the best ROI Your project/campaign is where I get the best results for. I help businesses to scale and optimize. I absolutely crush it with projects like yours!
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    HubSpot
    KPI Metric Development
    Customer Feedback Documentation
    Ecommerce Website Development
    Zendesk
    Customer Service
    Gorgias
    CRM Software
    Customer Support
    Virtual Assistance
  • $12 hourly

    • 3.6/5
    • (15 jobs)
    "My Work Vision: I always treat the company I work with as if it's my own as I aim to be a big part of the growth of the business and grow professionally as well. I always wish to have a long term working relationship." Below are the skills I am good at: ✳️ Ecommerce & Shopify VA and Manager - product research, product listing, building store, creating landing pages, product pages, order fulfillment, customer service and the overall operations ✳️ Shopify Store Creation - creating store, editing header, footer, announcement pages, policy pages, product pages, etc. ✳️ Order Management / Order Fulfillment - Dropified, Oberlo, DSers, Aliexpress, Shopify, CSV File fulfillment ✳️ Customer Service Manager - Email Support / Technical Support / Phone Support / Chat Support / Tickets / CRMs - Freshdesk, Zendesk, Gorgias, ReAmaze, Fusedesk, Zoho, Gmail, Outlook ✳️ Team Manager / Operations Manager ✳️ Hiring and Building a team - creating job post, interviewing, hiring, onboarding, training, meeting and supervising ✳️ Coaching and Training ✳️ Assistant to CEO / Executive Assistant / Personal Assistant ✳️ Project management - Asana, Monday.com, Dropbox, Google Drive ✳️ Purchasing and Inventory Management - CSV File, Google Sheet, Excel ✳️ Social Media Management - Buffer - creating and management and posting contents on Facebook pages, Instagram pages, Pinterest account ✳️ Scheduling Meetings - Zoho Meeting/Calendar, Google Calendar, Calendly ✳️ Online Research/ Product Research/ Research via Tiktok, Pinterest, Aliexpress, Alibaba, Google ✳️ Email Marketing - Klaviyo ✳️ Reports - Income & Expenses, COGS report - Microsoft Excel, Google Sheets, Powerpoint, Word Document, Graphs, Charts, etc. ✳️ Photo Editing / Graphic Designer - Canva Pro ✳️ Tiktok Video Editor ✳️ Setting up CRM tools like Zendesk, Gorgias, Freshdesk - macros, rules, tags, users, productivity report, etc. ✳️ Webinar handling and support ✳️ Data Entry Here are the other tools and platforms I am very knowledgeable at: *ZenDesk FreshDesk, Gorgias, Zoho Mail, FuseDesk, Kayako, Gmail, Outlook, GoToWebinar *Shopify, Oberlo, Dropified, Aliexpress and Amazon *Slack, Asana, Monday.com, Microsoft Office Applications such as Excel, Google Sheets, Word, Powerpoint, Dropbox, GDrive, etc *Social Media Platforms like Facebook, Instagram, Twitter, etc. Working for more than 7 years in the BPO industry up to this freelancing and online world, I was promoted several times: *BPO Career - Agent to Quality Assurance Analyst, Supervisor up to Senior Supervisor *Online Job - Email Support/ Shopify VA to Project Manager This only proves that I am serious about the jobs I take and I always do my best to excel and exceed my client or employer's expectations. Feel free to send me a message as I am very open to job offers.
    vsuc_fltilesrefresh_TrophyIcon Help Scout
    Multitasking
    Email Communication
    Microsoft PowerPoint
    Shopify
    Customer Service
    Order Fulfillment
    Management Skills
    Order Processing
    Microsoft Excel
    Online Chat Support
    Microsoft Office
  • $20 hourly

    • 4.5/5
    • (16 jobs)
    Allow me to introduce myself; I go by the name Almay. I am thrilled to offer my services as a highly experienced Customer Support Representative, with a strong desire to become a valuable asset to your esteemed and reputable company. Over the span of 16 years, I have dedicated myself to honing my skills and expertise in delivering exceptional customer support. During the past 6 years, I have flourished as a successful freelancer on Upwork, consistently achieving outstanding results and contributing to the profitability of the companies I collaborate with. My professional background encompasses a diverse range of roles, including Customer Service Rep, Virtual Assistant, Logistics Specialist, Concierge, Collections/Retention Specialist, E-commerce Support Specialist, and Hiring Coordinator. This varied experience has equipped me with a comprehensive skill set, perfectly suited for taking on a wide array of tasks and responsibilities. Throughout my career, I have demonstrated excellence in the following areas: • Serving as a front-line support representative, ensuring top-notch customer experiences • Efficiently managing billing, refunds, credit card, ACH transactions, and payments • Proactively retaining and nurturing valued customers through exceptional service • Skillfully overseeing and reconciling bank accounts for clients • Collaborating with leads to facilitate seamless payment collections • Handling financial reports in various formats, including PDF, Excel, and Google files • Engaging with management to resolve payment-related matters and credit score disputes • Providing expert tech support for online accounts and system tools • Demonstrating expertise as a Collections Agent for a renowned bank • Inventory Management: Skill in maintaining optimal inventory levels, forecasting demand, and implementing strategies to prevent stockouts or overstock situations. • Transportation Coordination: Ability to organize and manage transportation logistics, including selecting carriers, negotiating freight rates, and monitoring the movement of goods. • Organization and Planning: Effective organization and planning skills to arrange reservations, bookings, and appointments as requested by clients. • Emotional Intelligence: Being empathetic and emotionally intelligent to understand and anticipate the needs and preferences of clients. As a team player, I deeply value my clients and their businesses. My commitment to delivering • outstanding results and building lasting relationships is guided by integrity and a genuine passion for my work. I am eager to explore opportunities where my qualifications and dedication align with your company's needs. Any position that suits my skill set in your esteemed organization would be highly appreciated.
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    Pinterest Ads Manager
    Email Communication
    Google My Business
    Customer Support
    Client Management
    Data Mining
    Logistics Coordination
    Logistics Management
    Product Knowledge
    Customer Service
    Phone Support
    Supply Chain & Logistics
    Ecommerce Support
    Online Chat Support
  • $10 hourly

    • 4.9/5
    • (32 jobs)
    Hello everyone, 😊 I'm Naomi Malala, Customer experience is more than just ensuring customer satisfaction, it's about improving brand reputation and developing your sales 📈 For you, e-commerce and dropshipper, I would like to offer you my services in order to satisfy your expectations. Je peux m'occuper des missions tels que : - Service et Support Client (Appels entrants et permanence téléphonique ainsi que la Gestion des emails et des livechat) - Gagner en terme de Litige (Paypal & Stripe) - Traitement de commande sur les outils : Shopify, Oberlo, Dsers, Ecwid, Massfulfil, Automizely, - Gerer vos commandes directement avec vos fournisseurs ou agents - Prise en charge de la modération de vos pages et vos contenus web Disponible plus de 40 heures par semaine ainsi que le weekend, mon objectif est de répondre à une demande toujours plus poussée sur la qualité. Ainsi vous proposez une offre sur-mesure, 100 % adaptable à vos besoins 💻
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    Email Communication
    Ecwid
    Shopify
    Customer Support
    Community Management
    Gorgias
    Ecommerce Support
    Email Support
    Order Tracking
    Freshdesk
    Zendesk
  • $30 hourly

    • 4.5/5
    • (40 jobs)
    My name's Dorothy Grace Subang, but I love being called Grapes. It's a nickname one kid gave me when he can't fully pronounce my nickname: Grace. I know that it’s a tough choice! You can call me Grace if we ever get the chance to meet and work together (I hope we do!). I have worked home-based for roughly 10 years now. I started out as a freelance writer for various niches, and later on, became an online English tutor. I've juggled various freelance jobs for the past 8 years; I've been a VA for recruitment, marketing, and customer support, a contributor for viral online quizzes, and a data-miner to build a contacts database for a website in US. Quite a lot of things, I must say! I learned so much from working with people from different countries, niches, and businesses. My most valuable lesson? Effective communication. It's the key to every harmonious and efficient client relationship. Combined with hard work and the constant drive to be better, we can work together to propel your business towards great heights. I found that it brings me so much joy to work in the Customer Experience field. I do best with any work that involves empathizing and understanding people (both my clients and customers) as well as building communities that help its members achieve a common goal. I am seeking more opportunities for growth and looking to build a trusting and communicative relationship with the right client. Should you need assistance for anything that you believe I could help with, feel free to message me and I'll be glad to offer a helping hand!
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    Intercom
    Article Writing
    Technical Writing
    Answered Ticket
    Customer Retention
    Customer Relationship Management
    Customer Satisfaction
    FAQs Compilation
    Customer Experience
    Adobe Photoshop
    Technical Documentation
    Email Template Development
    HubSpot
    Customer Feedback Documentation
    Customer Service Training
  • $13 hourly

    • 4.0/5
    • (39 jobs)
    My name is Diandra, first off I would like to thank you for taking the timeout to view my Upwork profile and I hope to be considered as the chosen candidate for the position posted 😊. I have 7+ years of experience in the field of Customer Care/Customer Support. For the first three years I worked locally with a number of outsourcing call centers-Xerox and Fullgram Solutions Ltd. While working for these call centers, I provided top-notch customer support to inbound and outbound customers. I started working online on Upwork as a freelancer in July 2015. Over this period, I've worked with over 30 clients, ranging from small businesses to large enterprises and e-commerce websites such as Monster Connect, The Bay Pay Forum, Glasses USA, Save This Life, Mindful Health LLC, and Peblab USA, assisting customers through multi-channels such as email, telephone, social media, and LiveChat. I firmly believe that one of the most important skills in Customer Service and in any profession is the idea behind respect and treating others the way you would like to be treated. The ability to stay genuine and show clients that they really matter to your business can make a whole world of a difference in their customer experience. I have several years of experience working with the below customer service tools and CRMS: 📌Zendesk 📌Ringcentral 📌Salesforce 📌Google Apps 📌Helpsout 📌Hubspot 📌Gorgias 📌Jira 📌Olark Chat 📌Talkdesk 📌Ringcentral 📌Zopim 📌Trello 📌Shopify 📌Salesforce I am eager to learn more about the opportunity offered by your firm. I can be contacted to discuss any further details. Thank you!
    vsuc_fltilesrefresh_TrophyIcon Help Scout
    Multitasking
    Shopify
    Data Entry
    Email Handling
    Communication
    Call Handling
    Customer Support
    Interpersonal Skills
    Consumer Goods
    Telephone Handling
    Technical Support
    Microsoft Office
    Customer Service
    Phone Support
    Order Tracking
    Zendesk
  • $15 hourly

    • 5.0/5
    • (23 jobs)
    My professional experiences have been surrounded by the call center environment. Most of my works have been in Customer Service, both via telephone calls and email response.I have been a customer service / sales representative for XM Satellite radio and Claro Jamaica.Also I have experience responding to customer tickets on zendesk.com and other similar sites.I would love to have the opportunity to use my knowledge and experience to help organizations attain their goals. My most recent experience have been with Amazon.com. The company outsourced to Jamaica and I have worked as a Customer Service Representative, QA, Workforce Consultant, Agent Supervisor and Kindle Specialist. All positions were held for more that 1 year except for Kindle Specialist which was for 7 months. I will be able to transition really well into any position related to my above experiences. I am a fast learner and is willing to go the extra mile to get the job done and done very well.
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    Customer Service
    GoToMyPC
    Project Management
    Google Sites API
    Email Communication
    Supervision
    TeamViewer
    Technical Support
    Google Docs
  • $20 hourly

    • 4.9/5
    • (34 jobs)
    I am a passionate Illustrator with years of experience. My experience goes from watercolor and acrylic painting to digital painting and vector art, covering a great range in the illustration and art field. I love incorporating traditional painting to my art to add a special touch to the work. I would love to work with you and help you shape your ideas to make them real.
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    Digital Painting
    Digital Illustration
    Art Direction
    Illustration
    Tattoo Design
    Children's Book Illustration
    Watercolor
    Vector Graphic
    Adobe Photoshop
    T-Shirt Design
  • $15 hourly

    • 5.0/5
    • (10 jobs)
    I am a professional freelance e-commerce customer service agent. I have experience with customer support via email, chat, and phones using programs such as Gorgias, Shopify, Slack, Helpscout, shipbob, ship station, and many more. I understand the importance of customer satisfaction and customer retention. I have an open availability and willingness to learn.
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    Personal Budgeting
    Shopify
    Writing
    Content Writing
    Personal Administration
    Management Skills
    Business Management
    Gorgias
    Answering Product Questions
    Slack
    Answered Ticket
    Office Administration
    Client Management
    Business with 1-9 Employees
  • $30 hourly

    • 5.0/5
    • (8 jobs)
    ● Proficiency with Microsoft Office Suite and web-based reporting tools ● Cash flow reports ● Budget development ● Operations analysis ● Experience with conflict resolution ● Recruiting ● Compensation/Payroll ● Complex problem solving skills ● Employee coaching ● Social media marketing ● Internet marketing ● MBA qualified ● Customer targeting ● Photographer ● Proficient in photo editing - Lightroom and Photoshop ● Video editing
    vsuc_fltilesrefresh_TrophyIcon Help Scout
    English
    Customer Satisfaction
    Phone Support
    Call Handling
    Marketing
    Sales & Marketing
    Sales
  • $19 hourly

    • 4.4/5
    • (4 jobs)
    Qualified Customer Service Manager offering a record of successful job performance, proven problem solving, ability and experience developing and implementing effective solutions. Superior computer skills and telephone etiquette. My interests are; Technology, Sales, Operations Management. I have had the opportunity to work and various roles, such as; training, operations management, and back-end processing. In all the roles I have had I was able to resolve each department's challenges with straightforward and practical solutions, aimed at permanent and long term stability and consistent results.
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    Phone Support
    Email Support
    Online Chat Support
    English - North America
    English
    Vehicle Insurance
    Customer Support Plugin
    Leads
    Cold Calling
    Sales Management
    Real Estate
    Customer Service
    Sales
    Leadership Training
    Microsoft Office 365
  • $20 hourly

    • 5.0/5
    • (4 jobs)
    👋🏻 Hi There; I am a graphic & web designer with a passion for creating inspirational & influential content. I also have experience in system administration & support admin staff. I have been in charge of an eCommerce website where I manage and support my team for data entry tasks by maintaining the system's standard. I have a passion and understand of Google Webmaster Tools and SEO; hence I am learning this and have done lots of content & SEO writing. I have provided my services for Google Analytics, YouTube Analytics & Keyword research to many of my clients. I am offering the following services; ✳️ UI, UX Designs & Kits ✳️ Product Designs & Flyers ✳️ Packaging Designs ✳️ Social Media Designs ✳️ Covers, Letters & Resume ✳️ Branding ✳️ Video Editing ✳️ Content & SEO Writing ✳️ WordPress Websites ✳️ Data Entry Services My Tools; ✳️ Adobe Photoshop ✳️ Adobe Illustrator ✳️ Adobe XD ✳️ Adobe InDesign ✳️ Microsoft Office ✳️ Google Docs ✳️ WordPress / OpenCart / Shopify / Prestashop ✳️ Google Webmaster Tools ✳️ Wondershare Filmora
    vsuc_fltilesrefresh_TrophyIcon Help Scout
    Package Graphics
    Data Entry
    Google Analytics
    Magento 2
    OpenCart
    Microsoft Word
    SEO Writing
    SEO Strategy
    Content Writing
    Content Creation
    WordPress
    Adobe Illustrator
    Adobe XD
    Adobe Photoshop
  • $14 hourly

    • 5.0/5
    • (34 jobs)
    I possess over 7 years of valuable experience in Customer Service, specializing in Live Chat, Email, and Phone Support. My expertise lies in the E-commerce domain, where I have extensively utilized platforms like Shopify and Zendesk to assist customers with their order status, delivery inquiries, and refund requests. During my time as an Operations Supervisor at an Australian Telco (Telstra), I successfully maintained strong customer relationships, effectively resolved disputes, and skillfully escalated issues when necessary. My approach to conflict resolution involves active listening and adept negotiation, enabling me to understand the customer's perspective fully. I have also handled real-time complaint escalations, effectively averting the need for further escalation to a third party. I strongly believe that acknowledging a customer's concerns should always precede any upselling efforts. By highlighting a product's strengths, I can not only retain business but also ensure customer satisfaction. Patience, professionalism, and a quick grasp of product knowledge are among my key strengths. Providing exceptional customer service brings me great satisfaction, knowing that customers walk away from the interaction feeling happy and satisfied with the resolution of their inquiries and leaving a positive impression. Here are my areas of expertise : Customer Service : • Chat and Email support • Inbound and Outbound Call Handling • Answering product inquiries Administrative Work: • Social Media Management • Proficiency in Microsoft Office and Google Docs • Data Entry CRM: • Gladly • Salesforce • Airtable • Freshdesk • HelpScout • ZenDesk • Shipstation • Zoho • Shopify • HubSpot • ConnectWise • Front • Gorgias Telephony applications: • Zoom • RingCentral •G Suite • MS Office Equipments : ✓ Dual Monitor PC ✓ Processor - AMD Ryzen 5 3500 6-Core Processor GHz ✓ 16GB installed RAM ✓ Macbook Air 2019 Intel Core i5-8210Y Dual Core and 256GB storage SSD back up ✓ 15mpbs internet connection and 5-10 mbps back up ✓ generator back up in case of power interruption ✓ noise cancelling headset ✓ web camera I work well under minimum supervision, highly trainable, receptive to feedback, and always aim to exceed expectations. My main advantage is I continuously learn every day and always keep myself updated with the changes. I always want long-term relationships with my clients and I value every project that has been given. I can assure you that I will never let you down in terms of professionalism. Best Regards, Maria Roxanne
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    Zendesk
    Freshdesk
    Online Chat Support
    Email Support
    Email Communication
    Customer Service
    Order Fulfillment
    Live Chat Operator
    Shopify
    Product Knowledge
    Gorgias
  • $15 hourly

    • 4.9/5
    • (18 jobs)
    I have 10 years of extensive experience in both Customer Service and Technical Support. 3 years of virtual assistance, and 2 years as a Quality Analyst.
    vsuc_fltilesrefresh_TrophyIcon Help Scout
    Technical Support
    Administrative Support
    Microsoft Excel
    Troubleshooting
    Canva
    Microsoft Word
    Data Entry
    Customer Service
    Email Support
    Order Tracking
    Zendesk
    Jira
  • $18 hourly

    • 5.0/5
    • (1 job)
    Experienced in customer service, tech support, data entry among other things. Looking to build a career as a freelancer.
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    Data Entry
    Typing
    Technical Support
    Customer Service
  • $10 hourly

    • 4.5/5
    • (9 jobs)
    I am a professional Technical support advocate with over 4years of experience who has supported several applications and software in the past and present in a BPO setting. My Objective is to be able to provide excellent and accurate service to my client and to be able to share my knowledge and experience with the company. I am the best fit in handling customer's needs, and I make sure I provide world-class customer service to all customers. I would appreciate the opportunity to contribute to your companies tremendous successes. I am confident that in me, you will find a reliable self and goal-driven customer-centric asset with a knack for improving processes. Support detail: ● Technical support ● Order refund and cancellation ● Proficient in computer Software Systems ● Basic Audio recording ● Phone and email Handling ● Live chat handling ● Research ● Inbound and outbound calls ● Capable of working under time pressure ● Able to read, write and verbally communicate in English ● Decision Making Tools: Zendesk Grasshopper FreshDesk Rave Jira and Confluence Slack Google spreadsheet Google slides Google meet Zoom Excel Skype
    vsuc_fltilesrefresh_TrophyIcon Help Scout
    Product Knowledge
    WordPress
    End User Technical Support
    Office 365
    Product Listings
    Task Coordination
    Project Management
    Communication Skills
    Customer Support
    Troubleshooting
    Microsoft Windows
    Scheduling
    Administrative Support
    Order Tracking
    Jira
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