Hire the best Help Scout specialists

Check out Help Scout specialists with the skills you need for your next job.

Clients rate Help Scout specialists
Rating is 4.6 out of 5.
4.6/5
based on 197 client reviews
Shahnawaz M.
$12/hr
  • Trophy Icon Help Scout
  • AliExpress
  • Zendesk
  • Virtual Assistant
  • Ecommerce
  • Dropshipping
  • Order Fulfillment
  • Slack
  • Live Chat Operator
  • Virtual Assistance
  • Administrative Support
  • Management Skills
  • Customer Service
  • Shopify

Thank you for visiting my profile. My goal is to provide quality service and output of every job to my employers and to be able to utilize and develop my skills as I acquire more experiences and opportunities with Upwork for my personal and professional growth. I am working as a Virtual Assistant and Customer Support Rockstar for over 10 years now. I have worked with multiple Businesses like SpecialDataBases.com (non-Ecommerce), AirportSherpa.io (non-Ecommerce), WomanOcean.com, NeonSneaker.com, Freeropes.com, Equiboards.com, Terabags.com, Exogliders.com, William-David.com, Sarah-Ashleyofficial.com, ThreadJungle.com, NeonSneakers,...

Benhur A.
$18/hr
  • Trophy Icon Help Scout
  • Backup Administration
  • Project Management
  • Canva
  • Data Backup
  • Oberlo
  • Podio
  • Domain Migration
  • Google Suite
  • Microsoft Endpoint Manager
  • Backup & Migration
  • Technical Support
  • LexisNexis
  • Asana
  • VMWare
  • Cloud Migration
  • Fraud Analysis
  • Microsoft Sharepoint
  • Active Directory Federation Services
  • AppFolio
  • Customer Service
  • Microsoft Hyper-V Server
  • Microsoft Active Directory
  • Office 365
  • Data Migration
  • IT Service Management

Job Related Skills • Enthusiastic, committed and results-driven in every endeavor. • Flexible and effective in multi-tasking. • Above average conversation and comprehension skills. Computer related Skills / Software Microsoft Office Applications • Microsoft Word • Microsoft Excel • Microsoft Access • Visual Basic Work Experience February 25, 2011 – May 31, 2011 ( IKANO DSL EXTREME Billing & Sales Representative ) • Keep track of customer account information. • Note payments that are made on time and flag those that are past due. • Detailing how much a customer owes, what type of payment is expected and when it is due. June 01,...

Bilal M.
$19/hr
  • Trophy Icon Help Scout
  • Product Knowledge
  • Answered Ticket
  • Email Communication
  • Microsoft Office
  • Project Management
  • Personal Administration
  • Data Entry
  • Communications
  • Lead Generation
  • Email Marketing
  • Virtual Assistant
  • Customer Service
  • Google Sheets
  • Researcher

➤ Do you need someone with excellent English communication skills? ➤ Do you need someone to handle Customer Service or Administrative Tasks or Business Support? ➤ Are you bogged down with repetitive, time-consuming tasks? ➤ Do you need someone who has a keen eye for details and is reliable? ➤ Are you looking for a Virtual Assistant who has solid skills in Digital Marketing, Email Marketing, Business Support, Office Management, & Personal Task Management? I PROVIDE ALL OF THE ABOVE & MORE! PLEASE READ ON... I have more than 15 years of experience in the services industry and worked extensively in Customer Service & Office Administration and...

Neeraj K.
$35/hr
  • Trophy Icon Help Scout
  • Zendesk
  • Zendesk API
  • Freshdesk
  • API Integration
  • Shopify
  • Shopify Templates
  • Customer Relationship Management
  • .NET Framework
  • Email Marketing
  • Email Handling
  • Freshsales CRM
  • Node.js
  • Microsoft SQL Server
  • Microsoft SQL Server Reporting Services
  • T-SQL

I am a Top Rated software professional with 13+ years of experience in Zendesk / Freshdesk Development & customization and Email Marketing specialist. I can help you to set up and customize your zendesk/Freshdesk instance, as well as do custom integrations with other applications. 🥇 I have got the certification for Zendesk Administrator (Zendesk Certified Admin) 🥇 I have got the certification for Zendesk Application Developer (Zendesk Certified App Developer) 🥇 I hold a Master of Computer Application Degree 🥇 I am Top Rated Freelancer on Upwork with 100% Job Success Score (JSS) 🥇 I have more than 13 years of software development...

Manish K.
$38/hr
  • Trophy Icon Help Scout
  • Zendesk
  • Freshdesk
  • Zendesk API
  • Shopify
  • Shopify Theme
  • Microsoft SQL Server Programming
  • Customer Relationship Management
  • JavaScript
  • jQuery
  • Scripting
  • API Integration
  • API Development
  • Gorgias
  • HubSpot

TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ I am Top rated certified Zendesk expert (8+ yrs), Freshdesk expert (6+ yrs), Kustomer Expert(2+ yrs), Gorgias expert(2+ years), Shopify Expert (5+ yrs), .Net expert (13+ yrs), and CRM Expert (Salesforce, Zoho, Hubspot, Helpscout) As a Zendesk professional consultant, I can help you with the following: ⭐ Zendesk new account setup and configuration using best practices. ⭐ Improve current ticket workflow to speed up the reply process and prevent skipping of tickets. ⭐ Setting up automatic replies with best article suggestions from Zendesk Guide and facilitating customers to close tickets themselves. ⭐...

Allan Cristopher L.
$38/hr
  • Trophy Icon Help Scout
  • Google Workspace Administration
  • PostgreSQL
  • Microsoft Hyper-V Server
  • Windows Administration
  • Microsoft Windows Powershell
  • SQL
  • Helpdesk
  • Microsoft Power BI Data Visualization
  • Python
  • Team Management
  • Technical Support
  • Remote IT Management
  • R
  • Complaint Management
  • Computer Network

My goal is to provide an excellent service to any client while learning hand in hand within a team as an individual contributor or as a leader while further enhancing my knowledge and competencies. Over a decade of service, I have handled and manage various customer-related and technical accounts setup and support for US, Canada, and European clients. DELL, SIEMENS -TOSHIBA, LOCKSMITH, MSN, XBOX, AMAZON US & UK, and DODO ISP, Freelance support for Hospitality and Food Service, SAAS, CRM, Hosting, Cloud and others. ⭐The most served freelance contract is a fun-filled six years ⭐ 🌟 With over 10,000 + worked hours as a freelance...

Gilbert R.
$12/hr
  • Trophy Icon Help Scout
  • Microsoft Office
  • Management Skills
  • Order Fulfillment
  • Virtual Assistant
  • Customer Service
  • Online Chat Support
  • Shopify
  • Microsoft PowerPoint
  • Microsoft Excel
  • Email Communication
  • Multitasking
  • Order Processing

"My Work Vision: I always treat the company I work with as if it's my own as I aim to be a big part of the growth of the business and grow professionally as well. I always wish to have a long term working relationship." Below are the skills I am good at: ✳️ Ecommerce & Shopify VA and Manager - product research, product listing, building store, creating landing pages, product pages, order fulfillment, customer service and the overall operations ✳️ Shopify Store Creation - creating store, editing header, footer, announcement pages, policy pages, product pages, etc. ✳️ Order Management / Order Fulfillment - Dropified, Oberlo, DSers,...

Shelly Jean B.
$10/hr
  • Trophy Icon Help Scout
  • eCommerce
  • Customer Service
  • Virtual Assistant
  • Shopify
  • Data Entry
  • Medical Billing & Coding
  • Social Media Management
  • Graphic Design

I have gained my expertise as a CSR when I worked in a BPO company for 6 years. I began working as a telemarketer and CSR in 2012 by selling car insurance and offering credit cards to those eligible prospects. I have also been working in an Ecommerce industry as a CSR in email handling and chat support. My expertise in using CRM, specifically Zendesk Gorgias, Helpscout, and Freshdesk has been obtained in years along with those E-commerce platforms such as Shopify, eBay, Amazon, and Aliexpress. My greatest achievement was being the top VA in 2015 as a Medical Biller/Customer Service Support in a third-party billing company in New York and a...

Chloe E.
$27/hr
  • Trophy Icon Help Scout
  • Customer Service
  • Email Support
  • Online Chat Support
  • Google Suite
  • Google Suite Administrator
  • Microsoft Office
  • Employee Onboarding
  • Communications
  • Customer Engagement
  • Management Skills
  • Executive Assistant
  • Travel Planning
  • Customer Support
  • Customer Experience
  • Business Operations

Experienced Customer Service & Operations Manager. Equipped with both startup and established company experience. I have experience using various tools like Slack, Asana, Zendesk, Twilio, Helpscout, Teams, Notion, G Suite, etc. My experience and skills make me a wonderful asset to any organization.

Manish M.
$60/hr
  • Trophy Icon Help Scout
  • Ionic Framework
  • Magento 2
  • Shopify
  • Laravel
  • OpenCart
  • Drupal
  • Flutter
  • React Native
  • Node.js
  • HIPAA
  • WordPress
  • PHP
  • Python
  • XML
  • Electronic Data Interchange

I am active member of the Forbes Technology Council. Mobile and Web Application Developer with strong experience of Workflow Expert and Product Development in various domain like Logic, E-commerce, Healthcare, CRM and Custom Workflow Application. I worked on multiple healthcare-related projects HIS, EMR, EHR, and EDI, with HIPAA compliance and other security norms. Integrated REST, SOAP API, Omni Channel, Mautic and Workflow implementationI also know PHP and its WCM/CMS & Frameworks like Laravel, OpenCart, Magento, Joomla, Drupal, Wordpress, and many more. Recently, I started focusing on ADA (American Disability Act) compliance. My...

Josephine Isabelle Therese P.
$15/hr
  • Trophy Icon Help Scout
  • Order Entry
  • Online Chat Support
  • Email Support
  • Customer Support
  • Social Media Management
  • Dropshipping
  • Technical Support
  • AliExpress
  • Order Processing
  • Shopify
  • Data Entry
  • Administrative Support
  • Virtual Assistant
  • Order Tracking

I have over 13 years of technical support/customer service experience. I supported customers with internet connectivity and cable issues. I was also responsible for answering account and billing concerns. I did sales by offering paid router support and internet and cable upgrades. I can type 50wpm. I am familiar with Microsoft Word, Microsoft Excel, Outlook, Windows Mail, and Windows Live Mail. I can also work on Internet Research / Copy Paste. - Data Entry I have excellent English communication skills. I am a fast learner and tech-savvy. eCommerce - Order Fulfillment / Store Maintenance - Shopify - Oberlo - Dropified - AliExpress...

Nicole J.
$110/hr
  • Trophy Icon Help Scout
  • Business Planning & Strategy
  • Product Support
  • Technical Documentation
  • Zendesk
  • Startup Consulting
  • Business Operations
  • User Experience Strategy
  • Customer Experience
  • Helpdesk
  • Intercom
  • Startup Company
  • Ticketing System
  • Performance Management
  • People Management

Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 7 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations...

Krissel C.
$12/hr
  • Trophy Icon Help Scout
  • Google Apps
  • Microsoft Office
  • English to Spanish Translation
  • Spanish to English Translation
  • Call Handling
  • Virtual Assistant
  • Booking Management System
  • Social Media Website
  • Audio Editing
  • Proofreading
  • Academic Writing
  • Academic Research
  • Chemistry
  • Communication
  • Email Support

I am a native Spanish speaker specialized in customer service and virtual assistance on diverse admin tasks. I have worked as an English teacher since 2013. I am accurate and efficient, and I assure you that my work is performed with a high level of independence and professionalism. I've worked as a customer service agent since 2018, I have experience working remotely and handling large workloads, and communicating with clients via phone, email, and live chat. I'm also used to work in different administration tasks such as appointment scheduling, lead generation, email or social media management, proofreading, proposal writing. I value...

Russell John R.
$16/hr
  • Trophy Icon Help Scout
  • Data Entry
  • Customer Support
  • Customer Service
  • Dropshipping
  • Shopify
  • Email Support
  • Freshdesk
  • Zendesk

I help business owners provide good quality customer service which will result to loyal customers and attract more clients. * Experienced in a BPO setting and developed customer service skills, multi-tasking and time management. - Shopify Customer service expert with knowledge using the following tools: Freshdesk Helpscout Woocomerce Zoho desk Gmail Slack Zendesk - Social Media comment moderator - Hotel reservation specialist for Expedia - (Top sales agent for consecutive months) - Worked as an analyst which is part of the Learning Admin and Operations team in HSBC - Collection specialist for Synchrony...

Andre Q.
$30/hr
  • Trophy Icon Help Scout
  • Creative Writing
  • Business Proposal Writing
  • Comic Writing
  • English to Portuguese Translation
  • Portuguese to English Translation
  • Portuguese
  • Spanish to English Translation
  • Customer Service

Hi, My name is André. I am a traveler, writer, and translator. Writing is one of my passions. For the last 7 years, I’ve been working as a copywriter for big, and small companies. Landing pages, product descriptions, articles (in different areas), social media posts, emails - I have experience in all these areas. My aim is to help businesses have the best copy for their markets, boost their visibility, and create a connection with the customers/readers. Whether you’re looking to improve your sales, rank higher on Google, or simply launch a new marketing campaign, I can help you with that.

Mark C.
$12/hr
  • Trophy Icon Help Scout
  • Virtual Assistant
  • Customer Service
  • Technical Support
  • Shopify
  • Social Media Management
  • Microsoft Office
  • Google Apps
  • AliExpress
  • Cold Calling
  • Dropshipping
  • Checking Order Status
  • Communication Etiquette
  • Etsy Listing

ADMIN/VA I work as a full-time VA working with different CEOs, COOs, and other Executives (also with middle and lower management) from different parts of the world like the US, UK, London, France, Canada, Singapore, etc. helping them out with any administrative and personal tasks. I have experience with any team management platform such as Airtable, Asana, ClickUp, Slack, etc., and utilize Google Office and Suites such as Google Drive. E-COMMERCE I have extensive experience as an eCommerce (operations, VA, customer service, social media, etc) and/or Dropshipping Assistant with Shopify (Basic & Plus), Etsy, DSers (formerly Oberlo),...

Larry C.
$20/hr
  • Trophy Icon Help Scout
  • Castilian Spanish
  • English
  • Customer Service
  • Oracle Siebel
  • Zendesk
  • Elearning
  • Supervisory Skills
  • Helpdesk
  • English to Spanish Translation
  • Customer Relationship Management

Hi there! Larry here :) I am very happy and excited about joining this freelancer community. I have over 6 years of experience in the customer service industry as a Customer Success Manager, Product Trainer, and Supervisor. My main goal is to help clients building reliable and comfortable customer service solutions with the end goal of providing effective relationships with customers. Over the years, I have developed multiple skills that have helped many clients to achieve their customer support related projects. Some of the tools and platform knowledge I've worked with are: *CRM Systems. *Call-Handling (Avaya) (Talkdesk)...

Lourdes Ann M.
$10/hr
  • Trophy Icon Help Scout
  • Customer Service
  • Telephone Handling
  • Data Entry
  • Zendesk
  • Shopify
  • General Transcription
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Bookkeeping

- Guides/assists customer queries or requests regarding products and services. - Finds solutions or recommendations for complaints and technical problems. - Providing excellent customer service but staying human when it comes to interacting with clients and customers, for me is a priority. - I am known to be a passionate and hardworking person which can be testified by my previous and current clients as well as my colleagues. - I truly value long term relationships. My first job was as a Technical Support Representative for a US broadband company. I also worked as a Customer Service Associate for a Canadian Sales Account as well as a...

Kevin R.
$25/hr
  • Trophy Icon Help Scout
  • Microsoft Office 365
  • Leadership Training
  • Sales
  • Customer Service
  • Real Estate
  • Sales Management
  • Cold Calling
  • Leads
  • Customer Support Plugin
  • Vehicle Insurance
  • English
  • English - North America
  • Online Chat Support
  • Email Support
  • Phone Support

Qualified Customer Service Manager offering a record of successful job performance, proven problem solving, ability and experience developing and implementing effective solutions. Superior computer skills and telephone etiquette. My interests are; Technology, Sales, Operations Management. I have had the opportunity to work and various roles, such as; training, operations management, and back-end processing. In all the roles I have had I was able to resolve each department's challenges with straightforward and practical solutions, aimed at permanent and long term stability and consistent results.

Sudip Kumar B.
$11/hr
  • Trophy Icon Help Scout
  • Microsoft Excel
  • Data Entry
  • Bengali to English Translation
  • SQL
  • Oracle PLSQL
  • Alternative Dispute Resolution
  • Shopify
  • Zendesk
  • Stripe
  • Customer Service
  • Customer Support Plugin
  • Email Support
  • Python
  • Order Processing

I'm an experienced freelancer with 5+ years of experience working in Upwork. I'm an analyst and researcher. I'm good at data entry jobs. I'm very proficient with Microsoft/Google excel, word, power point etc. and also very good at researching online and doing data entry jobs. Also I've good experience in doing Chargeback or Dispute processing. My skills are: 1) Date Entry 2) Web research 3) Dispute / Chargeback processing 4) General Translation (English, Bengali, Hindi) 5) Transcription (English, Bengali) 6) Customer Service 7) Virtual Assistant I've experience in: 1) Shopify 2) ZenDesk 3) FreshDesk 4) Zoho 5) Stripe 6) PayPal 7) Google...

Collin S.
$20/hr
  • Trophy Icon Help Scout
  • Microsoft Office
  • Google Docs
  • Google AdSense
  • Google Ads
  • Computer Network
  • Telephone Handling
  • TeamViewer
  • Mac OS X Administration
  • Windows 7 Administration
  • Technical Support
  • Social Media Management
  • English
  • Crisp
  • Zendesk
  • Customer Service

I have worked in the I.T. field for more then 10 years and have a broad spectrum of skills including telephonic customer service. I have passed my A+, N+ and MCSE and have studied Security+ . I have worked in/with CCTV, Networking, VOIP and many other aspects of information technology.

Sara C.
$20/hr
  • Trophy Icon Help Scout
  • Digital Illustration
  • Illustration
  • Children's Book Illustration
  • Watercolor Painting
  • Digital Painting
  • Tattoo Design
  • T-Shirt Design
  • Art Direction
  • Vector Graphic
  • Adobe Photoshop

I am a passionate Illustrator with years of experience. My experience goes from watercolor and acrylic painting to digital painting and vector art, covering a great range in the illustration and art field. I love incorporating traditional painting to my art to add a special touch to the work. I would love to work with you and help you shape your ideas to make them real.

Jamielyn C.
$14/hr
  • Trophy Icon Help Scout
  • Customer Service
  • Email Handling
  • Order Processing
  • Order Fulfillment
  • Data Entry
  • Lead Generation
  • Social Media Website
  • Administrate
  • Administrative Support
  • Helpdesk

With my 7 years of experience in the field of Freelancing, equipped with excellent skills in Customer Service, Product Outsourcing, Social Media Marketing, Email Handling, Purchasing, Selling, Order Fulfillment, Product Research, Lead Generation, Data Entry, and other Administrative tasks, hence, I know that I can provide quality services to the client. Had experience in using Freshdesk, Shopify, Mailchimp, QuickBase, Amazon Seller Central, eBay, Zendesk, Magento, Alibaba, madeinchina.com, Asana, Oberlo, Reamaze, Helpscout, Dropified, Aliexpress, Etsy, Dropbox, Front App, CommerceHQ, Trello, Google Docs, Sellbright, Freshworks, Channel...

Jane B.
$15/hr
  • Trophy Icon Help Scout
  • Product Listings
  • Order Fulfillment
  • Microsoft Excel
  • Order Tracking
  • Ecommerce
  • Email Communication
  • Data Entry
  • Shopify
  • Dropshipping
  • Online Chat Support
  • Product Liability
  • Customer Support
  • Virtual Assistant
  • Zendesk
  • Email Support

9 years of experience in customer service via phone, email, and live chat, 6- years of experience as an E-commerce Manager 2-years experience as a Virtual Assistant. 5-years Handling more than 50 Shopify store 30 agents handled Seller Support Jewelry (POD) Answering tickets via Respondio, Gmail, Front, Freshdesk, Zendesk, Zoho, Amazon, Trello, Jira, Canva, Asana, and Gorgias Shopify and AliExpress Expert eBay, Amazon, Shopify, and Royal Mail platform users Product Listing Fulfill order Return and track a package Replace and refund according to the policy FB, Instagram, Twitter pages Track data using a spreadsheet and Google docs. Google...

Rowena M.
$14/hr
  • Trophy Icon Help Scout
  • Microsoft Word
  • Social Media Marketing
  • Customer Service
  • Phone Support
  • BPO Call Center
  • Email Etiquette
  • Virtual Assistant
  • WordPress
  • eCommerce
  • Product Listing
  • Dropshipping
  • Shopify
  • Google Docs

Hello! Welcome to my Upwork profile:) I have been working as a freelancer for eight years now, and my experience has been highly AWESOME! I've been a Top Rated Freelancer for 7 years and received tons of praise from different clients. I have earned to support my family's needs and my knowledge and skills have extremely expanded. Through my experience, I have handled about 17 Amazon seller accounts, 15 eBay stores, 115 Shopify stores, including the linked Facebook Business pages, and trained about 50 Virtual Assistants for other clients. Working on customer service, social media marketing, data entry, web research, drop shipping, product...

Milena D.
$50/hr
  • Trophy Icon Help Scout
  • Portuguese
  • Online Help
  • Customer Service
  • Email Handling
  • Data Entry
  • Internet Research
  • English
  • Virtual Assistant
  • Microsoft Excel
  • Microsoft Word
  • Online Chat Support

I've been working as a customer service & virtual assistant for the past 2 years. It'll be a pleasure to help you out with my skills. → Social Media Manager | Virtual Assistant & Admin. Tasks | Customer Service.

Lilian L.
$15/hr
  • Trophy Icon Help Scout
  • Customer Satisfaction
  • Customer Service
  • eCommerce
  • Email Etiquette
  • SaaS
  • Customer Onboarding
  • Customer Support
  • Technical Support
  • Ticketing System
  • Customer Relationship Management
  • English
  • Answered Ticket
  • Data Entry
  • Live Chat Operator
  • Online Chat Support

I am a motivated, hard-working and reliable freelancer with 10+ years experience in customer service and technical support for various SaaS and other products. I enjoy working individually and also with a team. I am very fluent in verbal and written English. I am highly skilled in assisting customers via live chats and emails. I have experience using ManyChat, Gorgias, HiveCrm, Shopify, Intercom, Zendesk, Freshdesk, Tawkto, Front, Hubspot, Telegram, Asana and LiveChat. I would love to be able to gain more experience in providing excellent customer support for your organization.

$NaN/hr

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