Hire the best Help Scout specialists

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Clients rate Help Scout specialists
Rating is 4.6 out of 5.
4.6/5
based on 197 client reviews
  • $42 hourly
    TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ I am Top rated certified Zendesk expert (10+ yrs), Freshdesk expert (7+ yrs), Kustomer Expert(3+ yrs), Gorgias expert(2+ years), Shopify Expert (5+ yrs), .Net expert (13+ yrs), Zapier and CRM Expert (Salesforce, Zoho, Hubspot, Helpscout) As a Zendesk professional consultant, I can help you with the following: ⭐ Zendesk's new account setup and configuration using best practices. ⭐ Improve current ticket workflow to speed up the reply process and prevent skipping of tickets. ⭐ Setting up automatic replies with best article suggestions from the Zendesk Guide and facilitating customers to close tickets themselves. ⭐ Clean up the Zendesk environment to speed up the ticket resolution process. ⭐ Creating insights to measure the agent's performance and your product performance. ⭐ Customize your Zendesk instance to your brand identity. ⭐ Zendesk adminstration. As a Zendesk freelancer, my skills include:- ✅ Workflow setup (Triggers, Automations, Targets, SLAs) ✅ Channels setup (Support, Help center / Guide, Chat, Talk, Text) ✅ Data Migration from any other support System like Email or any CRM. ✅ Multi Branding setup ✅ Zendesk Helpcenter (Guide) theme designing and customization (Branding) ✅ Zendesk Gather (Community) designing and customization (Branding) ✅ Zendesk Email template designing and customization (Branding) ✅ Zendesk custom app development. ✅ Working with Custom objects in Zendesk Sunshine. ✅ Zendesk integration services (ZIS). ✅ Zendesk email setup. ✅ Host mapping ✅ Zendesk Talk set up with IVR. ✅ Zendesk Text set up ✅ Zendesk Chat (Zopim) Setup and customization ✅ Zendesk Messaging bot flow setup. ✅ Answer bot set up and customization. ✅ Social media integration (Facebook, Instagram, Youtube, Whatsapp, Messenger). ✅ Basic and advanced reporting and insights in Zendesk Explore ✅ Zendesk integration with other applications like Salesforce, Zoho, intercom, Twilio, etc ✅ Zendesk custom request form development. ✅ Zendesk custom integration with any other third-party applications. ✅ Zendesk Sell setup and customization As a Freshdesk Developer, my skills include:- ✅ Support email channel setup ✅ Freshchat setup ✅ Linking social media accounts to Freshdesk ✅ Voice support setup ✅ Setting up workflows (Creating Automation, Scenario Automation etc) ✅ Ticket templates and forms setup ✅ Setting up Canned Responses ✅ SLA's ✅ Multiple Products. ✅ Helpdesk user interface development ✅ Setting up role-based users ✅ Freshdesk custom app development ✅ Email commands ✅ Setting up multiple products with Freshdesk. ✅ Freshdesk integration with other apps. ✅ Freshsales setup and customization ✅ FreshTeam setup and customization 🏆 I have experience in implementing Zendesk for many large clients. Many of them are the Big companies having more than 50 agents and serving around 5K tickets daily with an average CSAT of 94%. I have gained a unique approach to Zendesk implementation, and I can suggest to you the best possible workflow per your business needs. 🏆 I am a certified Zendesk admin (administrator) and certified Zendesk app developer (programmer). 🏆 I am a top-rated Zendesk specialist with more than 25000 hours of work experience on Upwork. Please check my work history of more than 270 successful projects for proof of providing you 100% genuine work. 🏆 I have a Master of Computer Applications (MCA) degree. ⭐ I have also set up and managed several marketing campaigns for manufacturing companies, real estate, training institutes, and online stores, using various email marketing and marketing automation software such as Mailchimp, Act-on, Marketo, Aweber, Sendgrid, Sharpspring, etc. ⭐ I also have well-versed experience in WordPress, including DIVI theme and others. ⭐ I have good experience in customizing Shopify. Following are the other areas of my expertise: ⭐ C# ⭐ ASP.Net ⭐ ASP.Net MVC ⭐ Windows Forms ⭐ Linq ⭐ Entity Framework ⭐ Javascript ⭐ Jquery and its plugins ⭐ Node js ⭐ React js ⭐ Microsoft SQL Server ⭐ SQL Server Reporting Services ⭐ Windows Services ⭐ Web Services and WCF ⭐ API Development ⭐ Third-party API integration ⭐ Creating custom apps and Zaps in Zapier. ⭐ CRM API integration with Zendesk (Salesforce, Zoho, Hubspot, etc.) ⭐ WordPress ⭐ Woocommerce ⭐ HTML 5 and CSS3 ⭐ Bootstrap ⭐ Liquid template language 🙏 Please Feel free to invite me to your jobs. I will be available for a free call to discuss your requirements.
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    Customer Relationship Management
    Gorgias
    API Development
    Scripting
    API Integration
    Shopify Theme
    Freshdesk
    Zendesk
    Microsoft SQL Server Programming
    jQuery
    Zendesk API
    JavaScript
    Email Marketing
    Shopify
    HubSpot
  • $10 hourly
    If you are looking for someone natural who can keep engaging conversations with customers far different from Artificial Intelligence or Robot-like templated message that can make your services even better then I am your Guy! In more than 7 years of experience, I had the best practices which served different industries: 🔴 Restaurant & Hospitality 🔴 Telecommunications 🔴 3rd Party Services 🔴 Financial 🔴 Information & Technology 🔴 E-Commerce 🔴 Promos I encountered different personalities and will discover new ones along the way! I have an investment called SKILLS, and I would be glad to help you reach your long term GOALS. - Customer Support thru email, chat, and social media (Zendesk, Freshdesk. Salesforce, Shopify, Facebook Messenger & Instagram) - Team Lead - Order Management (Magento, Netsuite) - Quality analysis, Coaching & Real-Time Analysis (Google Forms, Google Sheets & Google Docs) - Scheduling (Google Calendar, Calendly) - Task Management (Trello, Monday.com) - Knowledge in Shopify - English Fluency (American English) - Proofreading - Editing and correcting grammatical errors, punctuation, etc. - English Tutoring - Lead Generation and Outreach - Admin I believe that it takes self-discipline and willingness to help businesses to grow and successfully fulfill their vision - whether it's gaining sales, having exposure, getting closer ties with their prospect customers, clients, or connections, processing orders with vendors & customers, and a bunch of it to mention. It's my great passion to lead, train people, keep working relationships in good shape, provide quality orders and commit high-quality service to clients across the globe. It would be a pleasure to work and get to know you soon.
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    Magento
    Oracle
    Order Processing
    Order Management
    Team Management
    Email Support
    Ecommerce
    Customer Engagement
    Zendesk
    Customer Feedback Documentation
    Communication Etiquette
    Customer Satisfaction
    Customer Service Training
    Product Knowledge
    Salesforce
  • $15 hourly
    I was awarded an Associate of Arts degree from the College of Central Florida in May 2019, and am currently a Senior at the University of Central Florida seeking a Bachelor of Science degree majoring in Psychology. I have several years of experience in content moderation and customer service in both remote roles through UpWork, alongside in-person positions, many of which were long-term roles lasting 1 year or more. I also have many years of experience moderating platforms, assisting customers, using tools such as Slack to communicate with my team, and working on CRMs such as HubSpot, HelpDesk, HelpScout, TalkDesk, Twilio, Zendesk, Gorgias, Shopify, and Intercom. I am also currently working in a long-term, full-time customer care role, and I have years of experience in customer service, from in-person positions to phone-based jobs. My roles have required me to reply to customer support tickets, make outbound calls to customers who need assistance, answer inbound calls, process refunds, set requisitions, and access an admin portal to view and edit customer information if required. One such role was Vital Records Online where it would be my job to ensure customers could obtain their vital records upon request. In this role, I would assist customers by answering inbound phone calls using our dialer known as Twilio and other predictive dialers, handling tickets as they came into the HelpScout CRM inbox, replying to emails and live chats, making outbound phone calls, changing information as requested in the proprietary admin panel, and helping people process refunds. I also worked in a company where we manage remote gate openers, and I would assist customers on the phone by answering inbound phone calls, changing information as requested in the proprietary admin system, answering questions regarding important product-related information, providing assistance with setting up and troubleshooting the keypads when customers experience physical issues or software related problems in the app, refunds, and other concerns when they needed assistance. My most recent role was one where I worked for a company called Function Health where members would use our service to get their biomarkers checked out via blood draw labs. These labs would be remotely scheduled and I would set a requisition for them in our system and using Quest Diagnostics. After they appeared in person and submitted to a set of labs, we would assist them in testing several hundred biomarkers to determine whether they may have a deficiency in certain departments such as low testosterone, high cholesterol, and even early cancer screening through a Grail kit. The founder, who is a licensed physician, would interpret the results alongside some of his team and we would then compile these results into a comprehensive portal for the patients to view. I would assist them via text message or instant live chat in an online portal, alter member information as required when requested, set requisitions, and make follow-up outbound phone calls when needed to assist members. My current and longest-lasting role is from a company called FishBowl by Glassdoor. FishBowl is a professional online community where professionals and everyday workers alike can reach out to each other and make online forum posts. It is like a combination of LinkedIn and Reddit, and it fosters many intriguing and professional discussions from people worldwide. I operate as a content moderator, and curate content throughout the different bowls to ensure nobody posts anything that would otherwise violate our rules or terms of service. It is paramount to make sure that everyone feels safe and can have fair and appropriate environments throughout the website for their discussions to take place. I have been in this role full-time for a little over two and a half years.
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    Gorgias
    Shopify
    Twilio
    Phone Support
    Order Tracking
    Talkdesk
    Zoho CRM
    Intercom
    Community Moderation
    Community Engagement
    Customer Support
    Community Management
    HubSpot
    Zendesk
  • $10 hourly
    Hola Amigos! Thank you for visiting my profile. My goal is to provide quality service and output for every job to my employers and to be able to utilize and develop my skills as I acquire more experiences and opportunities with Upwork for my personal and professional growth. I have been working as a Virtual Assistant and Customer Support Rockstar for over 10 years now. I have worked with multiple Businesses like SpecialDataBases.com, AirportSherpa.io, WomanOcean.com, ModeHausEssen.de, William-David.com, Sarah-Ashleyofficial.com, Zula.se, StriveMarketing.com, ZulaKbh.dk, BestFromJapan.com, OsloMote.com, ShopBaladi.com, TryDearPerson.com, Shop.Kinkly.com, TheMacStop.com.com, PedalClothing.com, VanHalenMode.nl, TheVintaged.com, TheBlanki, MonacoRepublic.com, ReduxAudio.com, William-david.com, TryOutdoorStribe.com, Salviahut.com, Sarah-ashleyofficial.com, ZulaHamburg.de, Terabags.com, Divelungs.com, Contorly.com, ThreadJungle.us, JonSmokeShop.com, Femverse.com, NeonSneaker.com, Freeropes.com, Equiboards.com, Zula.Fi, Exogliders.com, and more. I have worked with clients to resolve chargebacks through Stripe & PP, handling returns, refunds, and order processing issues as well. My expertise also includes Emails and Phone support for technical assistance and I can perform QAs for App testing as well. I've never made a promise that I couldn't keep and always get the job done. I can be a great time member or, I can fly the flag of your organization alone if required. I have also worked with Crowdfunding projects through Kickstarter and CrowdOx. Given the chance, I'll prove to be a powerful asset to your company.
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    Communication Etiquette
    Technical Support
    Management Skills
    Administrative Support
    Virtual Assistance
    Slack
    Ecommerce
    Zendesk
    Order Fulfillment
    Customer Service
    Shopify
    Dropshipping
  • $20 hourly
    Hello! 👋 I am Rebecca, a seasoned Virtual Assistant with over 5 years of dedicated experience in customer support and intake operations. I excel in providing top-notch help to clients and ensuring their satisfaction throughout the journey. My expertise lies in streamlining intake processes, fostering client relationships, and delivering exceptional support. 🚀 Strengths & Skills 🚀 ✅ Customer Support Pro: I have a proven track record of delivering outstanding customer experiences through prompt responses, problem-solving, and effective communication. Resolving issues and leaving clients with a smile is my top priority. ✅ Intake Optimization: I specialize in optimizing intake procedures to enhance efficiency and ensure a seamless onboarding process for clients. From initial inquiries to detailed information gathering, I make sure the process is smooth and hassle-free. ✅ Task Management: I'm a whiz at juggling multiple tasks and priorities, ensuring that deadlines are met and client's needs are always addressed promptly. ✅ Tech-Savvy: Proficient in various customer support tools and platforms, I adapt quickly to new technologies, making collaboration and communication a breeze. 🔗 Let's Connect 🔗 I'm excited to bring my skills and experience to your team, delivering exceptional customer support and optimizing intake processes.
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    Shopify
    WordPress e-Commerce
    Office 365
    Customer Support
    Lead Generation
    Outbound Sales
    Slack
    Trello
    Customer Service
    Administrative Support
    Inbound Inquiry
    French
    HubSpot
    Zoho CRM
  • $110 hourly
    Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.
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    People Management
    Startup Consulting
    Project Management
    Product Onboarding
    Knowledge Management
    Documentation
    Startup Company
    Ticketing System
    Performance Management
    User Experience Strategy
    Intercom
    Helpdesk
    Customer Experience
    Business Operations
    Product Support
    Business Planning & Strategy
    Zendesk
  • $10 hourly
    I am a results-driven and adaptable professional with 5 years of experience in customer service and account management. I excel in resolving customer complaints, managing multiple accounts, and delivering exceptional customer experiences. Building and maintaining long-term customer relationships, identifying needs, and promptly resolving issues to meet business objectives are skills that I have honed throughout my career. I thrive in fast-paced and diverse environments and collaborate effectively with globally remote teams. Taking initiative and contributing to team success are important values to me, which is reflected in my proactive attitude and strong communication skills. In summary, I am a highly motivated professional with a proven track record of providing exceptional customer support. My expertise in customer service, account management, and technical skills position me as an ideal candidate for a customer success role. I am dedicated to ensuring customer satisfaction and continuously strive for improvement. With my proactive approach, commitment to learning, and passion for delivering outstanding results, I am confident in my ability to contribute to the success of any team and organization.
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    Online Chat Support
    Email Support
    Order Entry
    Ticketing System
    Account Management
    Customer Support
    Scheduling
    Google Workspace
    Customer Service
    Email Communication
    English
  • $15 hourly
    I am a reliable, mature, efficient freelancer with a vast experience with customer service, sales, and technical support lines of business for outsourced contact solutions who focuses on delivering results with or without supervision, whether it's email correspondence, customer service, technical support, conflict resolution, complaints handling or live chat I'm the guy you're looking for. Cumulatively, I have 7 years of customer service experience with both inbound and outbound calls, back office support, sales and a general familiarity with KPI's and how to drive people to meet them. I had 3 years working as a certified trainer for the NC program for technical vocation which dealt with Contact Center Services. I recently delved into freelancing and had worked as an English Proficiency Consultant and IELTS and PTE test assessor for an Australian company for almost 2 years. - Customer Service Skills, (Soft Skills, Empathy, Listening) - Zendesk, Freshdesk and other chat/business platforms - G Suite, Docs, Sheets, Drive, Meet, Microsoft Office Tools - CRM and other sales programs - Blogging, Copywriting, Content Writing, Editing - Sales, hard selling and suggestive selling - Transcription, Voice to text , text to text - Instructional material development - Data Entry and encoding With a broad repertoire of skills, I am willing to prove myself in an interview to highlight what I can offer you, thanks.
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    Blog Writing
    Email Communication
    Customer Support
    Following Procedures
    Technical Support
    Customer Service
    Sales
    Online Chat Support
    Customer Service Training
    Zendesk
  • $33 hourly
    Do you need an experienced Customer or Technical Support Agent to ensure you meet your all your customers' needs? Do you need someone to oversee the day to day operation of your customer service department? Or perhaps you need an expert Live Chat Operator, with years of experience making clients happy, from end-users to multi-million dollar corporations. In any and all of these cases, I'm the man for the job. I have delivered growth, client satisfaction, and top notch support in every project I have engaged in. In addition I have experience in email support, data entry, administrative support and google docs. I have provided technical support in a number of informal capacities as well, from online forums to word of mouth assistance. My rate is negotiable and is based on the workload required, time invested and the client's budget.
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    Web Form
    Customer Relationship Management
    Product Knowledge
    Communication Etiquette
    Web Page
    Helpdesk
    Customer Service
    Technical Support
    Phone Communication
    Customer Support
    Data Entry
    Online Chat Support
    English
    Google Docs
  • $38 hourly
    I am a Top Rated software professional with 13+ years of experience in Zendesk / Freshdesk Development & customization and Email Marketing specialist. I can help you to set up and customize your zendesk/Freshdesk instance, as well as do custom integrations with other applications. 🥇 I have got the certification for Zendesk Administrator (Zendesk Certified Admin) 🥇 I have got the certification for Zendesk Application Developer (Zendesk Certified App Developer) 🥇 I hold a Master of Computer Application Degree 🥇 I am a Top Rated Freelancer on Upwork with 100% Job Success Score (JSS) 🥇 I have more than 5000 hours of work experience on Upwork. 🥇 I have more than 13 years of software development experience 🥇 I am a Zendesk and Freshdesk implementation expert with the knowledge of setting up these software platforms for more than 100 clients. 🥇 I have gained experience in setting up these softwares for many large companies and call centres with more than 60 agents and complex workflows. As a Zendesk specialist consultant, I can help you with the following: 🌟 Clean up the zendesk instance to speed up the support process. 🌟 Workflow customization (Triggers, Automations, SLA, Targets etc.) 🌟 Multi Branding setup 🌟 Helpcenter (Guide) setup, branding, and customization 🌟 Setting up, customization, and branding of Zendesk Gather (Community) 🌟 Zendesk Email Setup 🌟 Zendesk Chat Setup 🌟 Zendesk Talk setup 🌟 Zendesk Text Setup 🌟 Host mapping 🌟 Zendesk Answer Bot and messaging set up and customization 🌟 Multi-channel setup 🌟 Setting up Service Level Agreements (SLA) 🌟 Zendesk custom app development. 🌟 Zendesk API development and integration 🌟 Zendesk integration with other applications like salesforce, intercom, Twilio etc. 🌟 Reporting in zendesk insights and Good data 🌟 Reporting in zendesk Explore 🌟 Setting up and using Custom Objects in zendesk sunshine 🌟 Setting up Single Sign On (SSO) 🌟 Migrating ticket data from other applications like (Gmail, Salesforce, Helpscout, Zoho etc) to Zendesk 🌟 Zendesk sell setup and customization As a Freshdesk / Fresh service / Fresh Team development expert my skills include: 🌟 Clean up Freshdesk environment to optimize the support process 🌟 Workflow setup 🌟 Social channel integration 🌟 Email setup 🌟 SLA setup 🌟 Freshdesk Chat (Freshchat) setup 🌟 Voice setup 🌟 Canned responses setup 🌟 Customer portal (Help center) development, branding, and customization 🌟 Integration with other applications 🌟 Custom app development 🌟 Freshsales customization 🌟 Freshteam customization 🌟 Setting up and branding of employee portal in Fresh team 🌟 Data migration from other platforms to Freshdesk As an email marketing professional, I have expertise in: 🌟 Email Design and Code 🌟 Email Deliverability and Testing 🌟 Email Debugging 🌟 Email Best Practices and CAN-SPAM Compliance 🌟 Responsive​ Design 🌟 Creating forms 🌟 Landing pages and Stationaries 🌟 Social media publishing and blog posting. 🌟 Email campaign management 🌟 Importing contacts 🌟 Bulk Email Sending 🌟 Setting up automated programs. 🌟 Report Analysis( Open Rate, Click Rate ) Softwares used for Email Marketing:- 💻 Act-On 💻 MailChimp 💻 Marketo 💻 Constant Contact 💻 VerticalResponse 💻 Sharpspring 💻 Campaign Monitor 💻 Hubspot 💻 Customer.io 💻 ExactTarget (and many more!) My other skills includes: 👨‍💻 Zapier 👨‍💻 Salesforce 👨‍💻 Shopify development 👨‍💻 Shopify theme customization and branding (Shopify templates) 👨‍💻 Wordpress 👨‍💻 Woocommerce 👨‍💻 C# 👨‍💻 ASP. net 👨‍💻 API development 👨‍💻 SQL server 👨‍💻 Crystal reports 👨‍💻 SSRS 👨‍💻 Confluence 👨‍💻 Jira 👨‍💻 Liquid template language 👨‍💻 Javascript 👨‍💻 Jquery 👨‍💻 CSS 👨‍💻 Bootstrap 🛡️ Please give me a chance to invite you to your jobs. I guarantee you to provide 100% genuine work.
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    Freshworks CRM
    Transact-SQL
    Email Communication
    Microsoft SQL Server Reporting Services
    Node.js
    Microsoft SQL Server
    Zendesk API
    Customer Relationship Management
    .NET Framework
    API Integration
    Zendesk
    Shopify Templates
    Freshdesk
    Email Marketing
    Shopify
  • $15 hourly
    My objective is to give superior and proficient assistance to my clients to help them uplift their businesses. I treat my clients as partners to assist them in growing their companies. Below is the list of my expertise: - Customer Service - Email Support - Chat Support - Order Processing - Call, Email and Chat Auditing - Dropshipping Stores Management - eBay Stores Management - E-Commerce Stores Management - Product Listing - Web Research - Data Entry - Schedule Management I have experience in using the following softwares and tools: Zendesk Freshdesk Gorgias Reamaze Osticket Helpscout Shopify Magento Volusion Wordpress Trello Asana Google Spreadsheet Google Calendar Google Meeting Google Chat Google Docs Google Slides Google Forms Google Data Studio Facebook Business Manager Facebook Ad Manager MS Excel MS Word Zoom Calendly Discord Limelight DSM tool Zik Analytics Yaballe Salefreaks Hipshipper Subivi Arbiship Teamviewer Dropbox Uber Conference Screaming frog Olark VMware Citrix Hootsuite Kibana Miro Jira Shipbob Nexmartship ShipStation NetSuite Wayfair Fasttrack 8x8 Procreate Canva Aside from my skills, knowledge, and experiences, it is my passion that will make me stand out among others. The awesome feedback I get from my clients shows how I exceed their expectations. I love to know more about your business and how I can help you. You will not regret having me. Send me a message so we can start right away! I look forward to working with you!
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    Email Support
    English
    Online Chat Support
    Inbound Inquiry
    Zendesk
    Dropshipping
    Freshdesk
    Order Processing
    Shopify
    eBay
    Ticketing System
    Customer Service
    Quality Audit
    Order Tracking
  • $25 hourly
    🏆 TOP RATED Freelancer 🏆 Upwork Certified 🏆 100% Job Success Score 🏆 1,300+ hours completed 🏆 4 Years experience in SAAS 🏆 Trusted by Big Companies (Hostinger, Visual Composer, WPBakery, PublishPress) This is what my clients says about me 💬 "Riza is a very responsible and hard-working freelancer. Quality of work is outstanding. Availability and communication level made our cooperation especially productive and smooth. Will be offering more work soon" 💬 "Very easy to work with - Riza diagnosed quickly the issues I was having with DNS and my CMS and other systems and made the changes necessary to get me working again. He was efficient, polite, and a pleasure to work with! Highly recommend!" 💬 "Riza was very friendly, showed up to the Zoom call a few minutes early, and he was just really nice to deal with. I appreciate all the help, thanks very much. If I have any more tech related issues, Riza will be the first person I ask to help. If you need tech help, hire Riza. 5 Stars" 💬 "Needed help with complex email tech configuration for an email marketing campaign which ended up involving multiple platforms, and Riza did a fantastic job quickly and effectively. Would highly recommend his services." 💬 "Riza did a very good job. I had a very annoying bug and immediately after hiring he starting working. Very happy I connected with him." 💬 "Riza is one of the best freelancer's I have ever had working for me. He helped me so much with my websites and was able to fix problems that others were not able to. I highly recommend him and will be using him again." Skillset ⭐️ Domain Names (registration, renewal, transfer, and redemption) ⭐️ Web Hosting Concepts ⭐️ DNS expert ⭐️ Cloudflare ⭐️ Email and FTP Configuration ⭐️ SSL Certificate ⭐️ SSH ⭐️ cPanel/WHM ⭐️ WordPress ⭐️ Migration (cPanel to cPanel, Custom Control Panel to cPanel, No Control Panel to cPanel, Node to Node) ⭐️ Email Expert ⭐️ Zendesk Ticketing ⭐️ Freshdesk Ticketing ⭐️ Helpscout ticketing ⭐️ Intercomm live chat ⭐️ Slack & Zoom ⭐️ HTML ⭐️ CSS ⭐️ PHP ⭐️ MySQL ⭐️ WordPress general issue (blank page, critical error, email not delivered, layout broken, etc) Hi there. Thanks for visiting my profile :) Hey! My name is Riza. My pronoun is He/Him. I'm a professional customer technical support with 4+ years of experience remotely working focusing on WordPress & SAAS company. I have good knowledge of serving customers, troubleshooting problems, escalating issues, and documenting issues. Having an issue? Shoot me a message and let's discuss your problem :) Best regards, Riza rizamaulana.com
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    Email
    Website Customization
    Website Redesign
    GoDaddy
    Troubleshooting
    WordPress Development
    Email Support
    Customer Support Plugin
    WooCommerce
    Web Hosting
    DNS
    WordPress Multisite
    Technical Support
    Customer Support
    WordPress
  • $16 hourly
    Welcome to my Upwork profile! With an impressive nine-year freelancing journey, I've proudly held the title of Top Rated Freelancer for eight consecutive years, garnering praise from numerous clients. Skills Highlights: Account Management: Proficiently managed around 17 Amazon seller accounts, 15 eBay stores, and an impressive 200 Shopify stores, including associated Facebook Business pages. Training: Privileged to have trained approximately 50 virtual assistants for various clients, ensuring smooth operations and excellence in performance. Diverse Expertise: Versatile in various tasks including customer service, social media marketing, data entry, web research, dropshipping, product uploading, photo editing, and web design. Client Satisfaction: Dedication is reflected in clients' satisfaction and glowing feedback on my profile, showcasing the quality of my work. Attributes: I am a fast learner, continually seeking to expand my knowledge and skills. My unwavering commitment to excellence drives me in every endeavor, ensuring success in each project. Collaboration: I am excited about exploring new opportunities and eager to share my passion and expertise. Let's collaborate and create something exceptional together!
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    Google Docs
    BPO Call Center
    Microsoft Word
    Customer Service
    Social Media Marketing
    Email Etiquette
    Dropshipping
    Product Listings
    Phone Support
  • $18 hourly
    Job Related Skills • Enthusiastic, committed and results-driven in every endeavor. • Flexible and effective in multi-tasking. • Above average conversation and comprehension skills. Computer related Skills / Software Microsoft Office Applications • Microsoft Word • Microsoft Excel • Microsoft Access • Visual Basic Work Experience February 25, 2011 – May 31, 2011 ( IKANO DSL EXTREME Billing & Sales Representative ) • Keep track of customer account information. • Note payments that are made on time and flag those that are past due. • Detailing how much a customer owes, what type of payment is expected and when it is due. June 01, 2011 – September 30, 2011 ( IKANO Branded Billing & Sales / Technical Support Representative ) • Keep track of customer account information. • Note payments that are made on time and flag those that are past due. • Detailing how much a customer owes, what type of payment is expected and when it is due. • Forward e-mail to clients who owe the company money. • Attempt to contact customers via regular mail, email and especially phone-in the event a payment is delinquent. • Finding bugs, answering how to questions, figuring out what is causing a problem, upgrades, repair. • Responsible for providing telephone and/or email technical support and excellent customer service solutions to users pertaining to DSL, Dial - up, Fiber and Cable technical problems. October 16, 2011 – Present ( Quality Assurance Specialist IKANO Branded Campaign ) • Provides support to the site management team by identifying opportunities for achieving high levels of positive customer experience, and leading the process and quality efforts to achieve them. • Monitor phone calls to make sure call center employees are in compliance with the rules and regulations of an organization. • Responsible for making sure employees provide excellent customer service when they are speaking with customers. • Provide training, coaching, feedback and assistance to call center representatives to make sure they understand new policies and procedures for quality. February 26, 2013 – May 20, 2015 ( Technical Support Representative – Convergys ) • Provides Cable Internet and Telephone support to Comcast Subscribers. • Finding bugs, answering how to questions, figuring out what is causing a problem, upgrades, repair. • Responsible for providing telephone and/or email technical support and excellent customer service solutions to users pertaining to Xfinity Users, Landline, Fiber and Cable technical problems. • Offering upgrade of customers current Cable Internet and Telephone Plans. October 26, 2015 – Present ( Fraud Specialist II – JP Morgan Chase & Co. ) • Responsible for reviewing customer account information prior to making decisions whether to block or clear the card. • Responsible for keeping track of customer account information. • Helping the company Save Money by making Correct Decisions to large purchases prior to approval. • Responsible for creating fraud report, cancelling cards and sending replacements. • Responsible for keeping safe customers personal and account information.
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    IT Service Management
    Data Migration
    Office 365
    Microsoft Active Directory
    Microsoft Hyper-V Server
    Customer Service
    AppFolio
    Active Directory Federation Services
    Microsoft SharePoint
    Fraud Detection
    Cloud Migration
    VMWare
    Asana
    LexisNexis
    Technical Support
    Backup & Migration
    Microsoft Endpoint Manager
    Google Workspace
    Domain Migration
    Podio
    Oberlo
    Data Backup
    Canva
    Project Management
    Backup Administration
  • $10 hourly
    Hi Thank you for visiting my page. I'm an experienced customer service with more than 5 years in: -Technical Support -Shopify -Freshdesk -Zendesk -Live Chat support -Customer service -Sales and Emails. -Telemarketing Here are some of the responsibilities I've held over the past years: Answer customers' questions and concerns Resolve product or service problems by clarifying the customer's complaint; Delecting and explaining the best solution to solve the problem, expediting correction or adjustment; Following up to ensure resolution
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    Customer Experience Research
    Telemarketing
    Order Fulfillment
    Virtual Assistance
    Scheduling
    Outbound Sales
    Shopify
    Customer Support
    Freshdesk
    Email Support
    Order Processing
    Zendesk
    Spanish
  • $10 hourly
    Hard working Graduate with a Bachelor’s degree in Accounting. Customer service representative-Fly emirates German account. Former Amazon.de customer service Agent serving customers all over Germany and Austria. Former junior Accountant, Tele-sales/tele-marketing Agent for various campaigns located in the USA.
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    Email Support
    Customer Support
    Online Chat Support
    German to English Translation
    Sales
    English
    Lead Generation
    Email Marketing
    German
    Telemarketing
    Content Moderation
    Translation
    Audio Transcription
    Customer Service
  • $30 hourly
    Let's discuss your Customer Service needs Call Center Operations Supervisor for 8 years Upwork Customer Service Manager for 4 years Agency Owner and CEO of Task Me Quick for 4 years (Agency with $2,100,000 earnings) Responsible for: -Process Improvement -Coaching and Mentoring -Staffing and Forecasting
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    Customer Insight Analysis
    Project Management
    Administrative Support
    Google Docs
    Telemarketing
    Microsoft Excel
    Trello
    Leadership Training
    B2C Marketing
    Customer Service
    Data Entry
    Customer Feedback Documentation
    Education
  • $25 hourly
    I'm Ben, a highly skilled ReactJS Developer with backend experience (NodeJS | Next.js). Having accumulated more than four years of professional experience in web development, I possess a profound comprehension of contemporary web technologies and adhere to industry best practices. As an Associate in Computer Science, I bring a solid foundation in computer science principles combined with hands-on industry experience. I'm passionate about creating engaging and intuitive user interfaces, leveraging my expertise in ReactJS to build dynamic and responsive web applications. Throughout my career, I have successfully delivered several projects, collaborating closely with clients and stakeholders to understand their requirements and translating them into scalable and efficient code. I am well-versed in utilizing popular libraries and frameworks to optimize development processes and ensure high-quality results. My skill set extends beyond frontend development, as I am proficient in backend technologies such as Node.js and have experience working with databases like MongoDB. This allows me to design and develop end-to-end solutions, providing a seamless user experience across the entire application. I'm a dedicated and detail-oriented professional who values clean code, performance, and scalability. I thrive in fast-paced environments and enjoy taking on new challenges that push the boundaries of my skills. As an excellent communicator and team player, I can effectively collaborate with both technical and non-technical stakeholders. Whether you need a complete web application built from scratch or assistance in enhancing an existing project, I am here to help you achieve your goals. Let's discuss your requirements and create innovative solutions together. Contact me today to get started on your next project!
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    MERN Stack
    MongoDB
    Full-Stack Development
    Web Development
    React
    Node.js
    HTML5
    CSS 3
    ExpressJS
    JavaScript
    Front-End Development
  • $22 hourly
    ➤ Do you need someone with excellent English communication skills? ➤ Do you need someone to handle Customer Service or Administrative Tasks or Business Support? ➤ Are you bogged down with repetitive, time-consuming tasks? ➤ Do you need someone who has a keen eye for details and is reliable? ➤ Are you looking for a Virtual Assistant who has a great set of soft skills and expertise in Data Analysis, Digital Marketing, Email Marketing, Business Support, Administration, & Operations? I PROVIDE ALL OF THE ABOVE & MORE! PLEASE READ ON... I have more than 15 years of experience in the services industry and worked extensively in Customer Service & Office Administration and I've had the opportunity to live and work in UAE, Pakistan & USA. Gained valuable experience interacting with people from all over the world and learned skills like customer service/handling, administration, email handling, web research and used different technology and software over the years. LIST OF SALIENT SKILLS: ➤ Customer Service ➤ Customer Support ➤Proofreading ➤ Data Entry ➤ Microsoft Office ➤ Internet Research ➤ Live Chat Operator ➤ Transcription ➤ Virtual Assistance ➤ Business Services ➤ Admin Support ➤ Email Marketing ➤ Email Copywriting ➤ Lead Generation ➤ Scheduling ➤ Sales ➤ Digital Marketing ➤ Business Support ➤ Administrative Tasks ➤ Data Scraping ➤ Data Mining ➤ Project Management PREVIOUS POSITIONS: ➤ Customer Service Executive ➤ Field Support Engineer ➤ Commercial Executive ➤ Relationship Officer ➤ Reservations Agent ➤ Tele Sales Representative ➤ Cold Emailer ➤ VA - Email Marketing / Lead Generation ➤ Virtual Assistant / Research ➤ Operations Coordinator ➤ Project Manager ➤ Data Analyst Currently, I am using the experience I have gained outside Upwork to provide freelance Virtual Administrative and Virtual Assistance Services. PROGRAMS I USE TO MANAGE TASKS: ➤ Google Suite / Microsoft Office ➤ Trello ➤ Calendly ➤ Canva ➤ Salesforce ➤ HelpScout ➤ Infusionsoft ➤ Slack ➤ Deskera ➤ Gmail, MS Outlook ➤ Zoom, Microsoft Teams WHY YOU SHOULD HIRE ME: ➤ Leveraging generative AI, particularly ChatGPT, I can streamline your communications, automate responses, and enhance your customer engagement. Whether crafting content, generating code snippets, or assisting in research, I can provide tailored solutions using ChatGPT to increase productivity. I have experience with ChatGPT prompts. ➤ Excellent Customer Support and Business Support skills would HELP YOU manage your Inbox and manage Order Processing and Ticketing. I also Provide Document Management, Lead Sourcing, and Project Management, having routinely done these tasks in previous jobs. ➤ My excellent Communications Skills can HELP YOU in responding to Customer Queries, or managing other projects where Collaboration/Coordination/Liaising is needed between different departments (Technical team, Management, Freelancers/Agencies). I have experience in being in a liaising position, and demonstrated the ability to keep track of tasks, ensure timely completion and also to provide routine reports. ➤ Being Tech-Savvy I can learn most software easily with minimal training and self-learning. In addition, I am highly trainable and always open to receiving feedback to further tweak my work as per the needs of the client. So I can work with YOUR Proprietary software or application quite easily. ➤ Furthermore, I have a great knack for Web Research and can quickly fulfill any research needs that you might have. Some areas where I have provided Research Assistance are: Travel, Leisure, Transport, Hospitality, Budgeting, Purchasing, Sourcing Leads/Suppliers/Distributors for industrial products, mainstream products, raw materials and providing reports on ad hoc requests for information. ➤ Since I am Detail-Oriented and work with accuracy, I can be relied on to complete Data Entry projects, manage data spreadsheets, and do list building and lead generation. ➤ In addition, I have worked as a Proofreader earlier in my career and have a great eye for spotting errors in copy material, so if you need a person to proofread and edit and make sure deliverables are error-free before submission I can provide these services. ➤ My skillset is also compatible for Digital Marketing businesses, and handling the administrative tasks related to them. Creating WordPress pages in Elementor, Creating Blog posts in WordPress, Creating PDF Pillar page versions of Blog posts, Basic graphic design in Canva and Photoshop, Downloading and editing images for website pages and blogs. ➤ I am a reliable, hardworking and detail-oriented person with a can-do attitude. I can learn what needs to be done quickly. If you are looking for someone to Manage your Day-to-Day tasks and to make your business/personal Schedule Run Smoothly, YOUR SEARCH ENDS HERE! ⧪ GO AHEAD AND SEND ME AN INVITE NOW! ⧪ THANK YOU IN ADVANCE!
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    Relationship Management
    Executive Support
    Research & Strategy
    Personal Administration
    Administrative Support
    Customer Support
    Scheduling
    Virtual Assistance
    Google Sheets
    Customer Service
    Project Management
    Microsoft Office
    Email Marketing
    Lead Generation
    Data Entry
  • $15 hourly
    ✅ Currently available for new contracts and ready to help you with your business. I have 8 years of Customer Service Experience handling different types of account. • Telecommunication • Health Care (Provider Line) • Streaming health app/website • Telemarketing company (Billing Support) • Telehealth Allergy Clinic • Car Wash account • Website testing Little experience with Chargeback dispute through Stripe payment processor. Hire Me. I can guarantee high quality of work. I'm capable of multitasking, highly organized with excellent time management skills. Expertise: Inbound and Outbound Call Handling Health Care Professional Sales Specialist Quality Evaluator Provide 5 Star Customer Satisfaction Multitasker Time Management Admin/Virtual Assistant Outstanding skills in providing customer care Management Skills Active listening. Tools: Zendesk LinkedIn Zoom Google Docs/Sheets Intercom ManyChat Infusionsoft/Keap Trello Sticky.IO Sendlane Quickbooks Invoicing Stripe Hubspot Shopify Asana Gorgias Helpscout Monday.com Shipstation Devices: Laptop: Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz 2.59 GHz / Windows 11 Home Single Language Installed Ram - 12.0 GB (11.8 GB usable) System Type - 64-bit operating system, x64-based processor PC: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz / Windows 10 Pro Installed Ram - 8.00 GB (7.84 GB usable) System Type - 64-bit operating system, x64-based processor I am willing to learn anything new things and am a fast learner. Let's connect!
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    Administrative Support
    Customer Service
    Quality Control
    Accuracy Verification
    Invoicing
    Quality Assurance
    Inventory Report
    HubSpot
    Online Chat Support
    Phone Support
    Email Support
    Phone Communication
    Zendesk
    Data Entry
  • $15 hourly
    Need a helping hand to grow your business? You find the right guy as your Virtual Assistant! 👨‍💻 You can call me the Jhoselle of All Trades, as I can work efficiently and effectively at any given task. I have managed a couple of e-commerce over the past two years, and you’re going to benefit from my insider knowledge of impacting bottom-line profitability wherever we have worked; I excel at streamlining less-than-efficient procedures to boost productivity, NPS advocates, and compliance to achieve the best ROI Your project/campaign is where I get the best results for. I help businesses to scale and optimize. I absolutely crush it with projects like yours!
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    HubSpot
    KPI Metric Development
    Customer Feedback Documentation
    Ecommerce Website Development
    Zendesk
    Customer Service
    Gorgias
    CRM Software
    Customer Support
    Virtual Assistance
  • $30 hourly
    My name's Dorothy Grace Subang, but I love being called Grapes. It's a nickname one kid gave me when he can't fully pronounce my nickname: Grace. I know that it’s a tough choice! You can call me Grace if we ever get the chance to meet and work together (I hope we do!). I have worked home-based for roughly 10 years now. I started out as a freelance writer for various niches, and later on, became an online English tutor. I've juggled various freelance jobs for the past 8 years; I've been a VA for recruitment, marketing, and customer support, a contributor for viral online quizzes, and a data-miner to build a contacts database for a website in US. Quite a lot of things, I must say! I learned so much from working with people from different countries, niches, and businesses. My most valuable lesson? Effective communication. It's the key to every harmonious and efficient client relationship. Combined with hard work and the constant drive to be better, we can work together to propel your business towards great heights. I found that it brings me so much joy to work in the Customer Experience field. I do best with any work that involves empathizing and understanding people (both my clients and customers) as well as building communities that help its members achieve a common goal. I am seeking more opportunities for growth and looking to build a trusting and communicative relationship with the right client. Should you need assistance for anything that you believe I could help with, feel free to message me and I'll be glad to offer a helping hand!
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    Article Writing
    Technical Writing
    Answered Ticket
    Customer Retention
    Customer Relationship Management
    Customer Satisfaction
    FAQs Compilation
    Customer Experience
    Adobe Photoshop
    Technical Documentation
    Email Template Development
    Intercom
    HubSpot
    Customer Feedback Documentation
    Customer Service Training
  • $42 hourly
    As a seasoned business professional with over 15 years of experience in the retail industry, I bring a wealth of knowledge and expertise to the table. I am focused on learning and growing the manufacturing line and incubating new models into the pipeline to drive cross-border liquidation projects that facilitate the sale of high-quality apparels and brands in overseas markets. I am committed to establishing long-term relationships with retail sectors, brands, and all stakeholders, creating a win-win environment for everyone involved. My responsibilities as a business development manager include identifying prospective leads, negotiating business deals, devising business strategies, spearheading projects, generating reports, maintaining business information confidentiality, participating in promotional and industry events, and enhancing the organization’s reputation. I am an articulate communicator with excellent leadership and negotiation skills, and have successfully handled global teams of 36+ members. I have a track record of success in the following areas: • Identifying new business prospects for the marketplaces and streamlining and automating the workflow process to improve the selling experience. • Working closely with various teams such as On-boarding, Account Management, Marketing, Engineering, and Product Development to roll out new features and improve the user experience and engagement. • Building and managing lead pipelines in collaboration with the management team. • Devising demand-based strategies and working closely with potential clients to achieve sales targets, monitor their revenue growth, and improve performance. • Creating high-impact presentations and overseeing proposal development and negotiations to achieve outstanding sales performance and business growth. • Conducting weekly review meetings with team members to increase performance and achieve sales targets. Co-FounderCo-Founder Swaps Couture · Full-timeSwaps Couture · Full-time Nov 2022 - Mar 2023 · 5 mosNov 2022 - Mar 2023 · 5 mos As a director and board member of Swaps Couture Pvt, I am tasked with identifying and pursuing new business opportunities that drive the company's growth. My primary focus is on establishing a liquidation channel that enables cross-border transactions for a diverse range of brands. In addition, I am dedicated to building strong corporate relationships that address production challenges, ensuring timely delivery of high-quality products, and fostering an ecosystem that promotes and supports our brands. I am committed to innovation in fabric and design, and to establishing a sustainable and trustworthy one-stop solution for product creation and retail growth. My objective is to contribute to the overall success of Swaps Couture Pvt by leveraging my expertise in cross-border transactions and relationship building. I am dedicated to working closely with the CEO and other board members to drive the company forward and achieve its goals. Reason for Resignation : Proposal to build sustainable business model to limit liability and promote growth was not accepted and therefore smooth exit and update in MCA portal (DIN) carried out. Learning : Negotiating deals with Styli, TMRW(Aditya Birla), Strategic planning to build brands in Uniform sector, suit manufacturing setup (planning). Consultant - Business Development and SourcingConsultant - Business Development and Sourcing Klever · FreelanceKlever · Freelance Oct 2022 - Mar 2023 · 6 mosOct 2022 - Mar 2023 · 6 mos Israel · RemoteIsrael · Remote Develop and execute efficient sourcing and category management strategies Analyze procurement costs and propose methods to decrease expenditure Negotiate favorable deals through the implementation of effective negotiation strategies Streamline sourcing procedures to maximize efficiency Collaborate with stakeholders to establish agreement on terms and processes Monitor shifts in the bargaining power of suppliers and proactively anticipate changes Conduct cost and scenario analysis, as well as benchmarking to ensure competitiveness Assess and mitigate risks through risk-minimizing techniques Identify and partner with reliable vendors and suppliers Determine the optimal quantity and timing of deliveries to meet business needs. Future Project : (Didn't take off) In addition to my responsibilities as a consultant, I am committed to finding solutions for the company's quality apparel products in India. I plan to utilize my expertise in this area to create a robust channel for liquidation, working in partnership with logistics aggregators to ensure timely and cost-effective delivery. My goal is to leverage my experience and network in the industry to bring value to the company, helping it to achieve its objectives and goals. I am dedicated to delivering results and contributing to the overall success of the organization
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    MerchantRun GlobalLink
    Email Communication
    Customer Support
    BPO Call Center
    Business Analysis
    Customer Service
    Business Continuity Plan
    Medical Billing & Coding
    B2B Marketing
  • $15 hourly
    "Diandra was skilled, reliable, and a hard worker. We're so sorry we don't need the extra help anymore. If we did, we'd bring her back in a heartbeat! I have 9+ years of experience in the field of Customer Care/Customer Support. For the first three years I worked locally with a number of outsourcing call centers-Xerox and Fullgram Solutions Ltd. While working for these call centers, I provided top-notch customer support to inbound and outbound customers. I started working online on Upwork as a freelancer in July 2015. Over this period, I've worked with over 40 clients, ranging from small businesses to large enterprises and e-commerce websites such as Monster Connect, The Bay Pay Forum, Glasses USA, Save This Life, Mindful Health LLC, and Peblab USA, assisting customers through multi-channels such as email, telephone, social media, and LiveChat. I firmly believe that one of the most important skills in Customer Service and in any profession is the idea behind respect and treating others the way you would like to be treated. The ability to stay genuine and show clients that they really matter to your business can make a whole world of a difference in their customer experience. I have several years of experience working with the below customer service tools and CRMS: 📌Zendesk 📌Ringcentral 📌Salesforce 📌Google Apps 📌Helpsout 📌Hubspot 📌Gorgias 📌Jira 📌Olark Chat 📌Talkdesk 📌Ringcentral 📌Zopim 📌Trello 📌Shopify 📌Salesforce I am eager to learn more about the opportunity offered by your firm. I can be contacted to discuss any further details. Thank you!
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    Ecommerce Support
    Payment Processing
    Communication Etiquette
    B2B Marketing
    Social Media Management
    Multitasking
    Shopify
    Data Entry
    Interpersonal Skills
    Technical Support
    Microsoft Office
    Customer Service
    Phone Support
    Order Tracking
    Zendesk
  • $28 hourly
    Take advantage of my nearly 30 years of experience in Customer Support, much of it in the medical device and services industry. I’ve built / managed / mentored customer support teams, developing and implementing training programs. I’ve provided support online (email and HelpScout, telephone, and social media for e-commerce companies. I’ve handled everything from onboarding new reps, training new resellers, gathering feedback, working with third-party service providers. I’m adept with Quickbooks, Stripe, Klarna, Google Apps, Sales Force, and most modern technologies used for Support. I’ve worked with established and startup companies, so I can wear multiple hats. I’ve done some copywriting and editing for marketing materials. In other words, I’m flexible. I can pitch in wherever needed. I have a friendly voice, and I’m excellent with customers. If your product is health-related, we should talk. I’m confident I can help.
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    Copy Editing
    Acting
    Voice Acting
    Sales Operations
    Customer Service
    Training & Development
    Sales Presentation
    Training
    Customer Satisfaction
    Customer Support
    Academic Editing
    Academic Research
    Copywriting
    Customer Feedback Documentation
  • $19 hourly
    Qualified Customer Service Manager offering a record of successful job performance, proven problem solving, ability and experience developing and implementing effective solutions. Superior computer skills and telephone etiquette. My interests are; Technology, Sales, Operations Management. I have had the opportunity to work and various roles, such as; training, operations management, and back-end processing. In all the roles I have had I was able to resolve each department's challenges with straightforward and practical solutions, aimed at permanent and long term stability and consistent results.
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    Vehicle Insurance
    Customer Service
    Sales Management
    Customer Support Plugin
    Leadership Training
    Cold Calling
    English
    Online Chat Support
    Phone Support
    Email Support
  • $10 hourly
    I'm Almay, a seasoned Customer Support Representative with 14 years of experience. Over the past 6 years, I've excelled as a freelancer on Upwork, supporting various companies. My expertise spans roles including Customer Service Rep, Virtual Assistant, Logistics Specialist, and more. I specialize in top-notch customer service, financial management, proactive retention, tech support, and various tools. I excel in front-line support, billing management, customer retention, financial reconciliation, and resolving disputes. Additionally, I bring proficiency in Inventory Management, Transportation Coordination, and Organization. As a committed team player, I'm eager to contribute to your company's success. Let's discuss how I can support your team.
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    Pinterest Ads Manager
    Email Communication
    Google My Business
    Customer Support
    Client Management
    Data Mining
    Logistics Coordination
    Logistics Management
    Product Knowledge
    Customer Service
    Phone Support
    Supply Chain & Logistics
    Ecommerce Support
    Online Chat Support
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