Hire the best Freshdesk Specialists in Serbia

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$15 hourly
Mirjana B.
- 5.0/5
- (6 jobs)
Communicative, focused and patient. I put 100% effort into everything that I do. As a former professional athlete, I know what it means to fully immerse yourself in your work and give your very best every single day. I am a great team player, but I also enjoy working and tackling issues alone. I am very organized and motivated, and I excel at working under pressure.

Freshdesk
Administrative Support
Basecamp
Vendor Management
Microsoft Word
Visual Basic for Applications
Rackspace
Communications
Live Chat Software
Zendesk
$20 hourly
India V.
- 4.9/5
- (9 jobs)
Hello and welcome to my profile! I'm India, a dedicated professional with over 7 years of multifaceted experience in customer service, technical support, project management, and executive leadership. I bring a unique blend of technical proficiency, strategic planning, and exceptional customer service to every project I undertake. 🔹 Key Skills and Expertise: Customer Support & Technical Assistance: Proficient in providing outstanding support and resolving complex inquiries across various platforms like Zendesk, Freshdesk, Gorgias, Salesforce, and HubSpot. Experienced in managing escalated issues with empathy while adhering to platform guidelines. Project Management & Coordination: Proven track record in managing projects from conception to completion, ensuring timely delivery and exceeding expectations. Skilled with project management tools such as Trello, Jira, Asana, Monday.com, and Notion. Quality Assurance & Process Improvement: Adept at identifying areas for improvement, enhancing quality, and streamlining processes to increase efficiency and customer satisfaction. Team Leadership & Mentorship: Experience in leading cross-functional teams, fostering collaboration, and mentoring team members to achieve common goals. Fraud Prevention & Policy Enforcement: Expertise in managing transactions using Stripe, PayPal, Square, and Braintree, utilizing fraud prevention tools, and enforcing content, payment, and data privacy policies to safeguard platforms and users. Content Management & Training: Skilled in creating and maintaining training materials, managing webinars using Zoom, ClickMeeting, and GoToWebinar, and providing tailored guidance to users. Data Management & Reporting: Proficient in handling and analyzing large amounts of data using tools like Google Analytics and Hotjar, producing insightful reports to drive strategy and decision-making. 🌟 Achievements: 250+ Five-Star Reviews: Garnered over 250 five-star reviews during my tenure as Design Lead & Project Manager during my first year at Custommade Jewelry, reflecting exceptional client satisfaction and long-term relationship building. AI Project Management: Successfully led the creation of an AI-powered case study evaluation tool for EU Training, overseeing the project from hiring AI professionals to project completion. Platform Redevelopment: Spearheaded platform redevelopment initiatives at SpeakerHub, collaborating with development teams to ensure timely deliverables and improved user experiences. 💼 Professional Experience Highlights: Senior Support & Fraud Specialist at WithKoji: Served as the primary liaison for platform customers, led technical troubleshooting, managed escalated concerns, and upheld strict policy enforcement. Training Program Coordinator & Operations Manager at EU Training: Coordinated expert schedules, managed training materials, conducted webinars, and engineered promotional strategies to boost engagement. Chief Operating Officer at SpeakerHub: Led site redevelopment, engaged with clients, analyzed user behaviors, and devised strategies for revenue growth. 🛠️ Work Ethic and Equipment: You can rely on me to always be prepared. I have a robust PC setup with high-end specifications, a backup laptop, and a secondary internet connection to ensure minimal disruption during unforeseen outages. My schedule is flexible, and I'm willing to work during holidays or outside standard hours to meet project requirements and deadlines. 🎯 Let's Connect: If you're looking for someone with a strong technical background, exceptional project management skills, and a commitment to outstanding service, I'd be excited to contribute to your project. Let's connect and explore how I can help you achieve your objectives! 😊

Freshdesk
Tech & IT
Braintree
Ticketing System
Google Docs
Shopify
Order Processing
Trello
Answered Ticket
Slack
SolidWorks
Microsoft Office
Zendesk
Startup Company
$10 hourly
Ivana M.
- 5.0/5
- (23 jobs)
Hello! 👋 Economics Master's graduate and seasoned Financial Officer in the food industry. 📈 Accomplished Social Media Manager and Customer Support Guru 🌟 Adept in the e-commerce realms of Shopify and Amazon 💻 Devoted aficionado of the Spanish language. 🇪🇸 I can help you with the following: Digital Marketing * Writing Nice Looking Website Copy * Managing Social Media: Instagram, Facebook, Twitter, TikTok, Tumblr, YouTube, and Pinterest Ecommerce and Customer Service * Shopify * Byrd * Amazon * Zendesk * Freshdesk * Gorgias Data Management * Data Research, Data Collection and Data Entry * Data conversation between PDF, Word, and other formats Translations * English-Spanish and vice versa I look forward to the opportunity to work together and help you achieve your goals faster!

Freshdesk
Instagram Marketing
Email Support
Zendesk
Shopify
Customer Support
Writing
Serbian
Google Sheets
Spanish
Administrative Support
Instagram
Social Media Marketing
Data Entry
$15 hourly
Drazen H.
- 4.6/5
- (21 jobs)
Having graduated Danish language and literature at the Faculty of Philology at the University of Belgrade, languages and linguistics are a true passion of mine and my biggest strengths. I primarily work with Danish, English and Serbian/Croatian language - customer service, teaching, translation, proofreading and copywriting, I firmly believe that languages are power, and I am always excited to expand my knowledge in every aspect. Some of the most important projects I've worked on are: -Customer Support Representative at Sitel -Customer Support Agent at Transcom -SEO and copywriter for a Danish company, MyTrendyPhone -Community management at Community 102 -Customer Care Representative and Front Desk Employee at MyTrendyPhone -Data Collection and Labeling Associate at Microsoft Development Center Serbia -Language teacher of Danish, English, Serbian, Latin and Chinese If you are looking for a creative, versatile, vigorous and responsible freelancer, feel free to contact me. I look forward to cooperating with you!

Freshdesk
Customer Service
Technical Support
Oracle Siebel
Subtitling
English to Danish Translation
Danish
Serbian
Phone Communication
Phone Support
Zendesk
Danish to English Translation
Customer Support
$20 hourly
Iva J.
- 5.0/5
- (1 job)
Experienced Project Coordinator, Movie Set Organizer, and Support Team Lead with a passion for driving successful outcomes. Proficient in orchestrating projects from conception to execution. Skilled in leading support teams, fostering collaboration, and enhancing customer satisfaction.

Freshdesk
Blog Writing
Translation
Microsoft Word
Writing
Microsoft PowerPoint
Cover Letter Writing
Public Relations
Creative Writing
Production Planning
WordPress
Trello
Order Management
Slack
Intercom
Intellectual Property Law
Project Planning
Project Management
Account Management
Customer Support
Film Production
$13 hourly
Nikola C.
- 0.0/5
- (1 job)
I am a dedicated Customer Service Specialist with over 3 years of experience providing exceptional support to clients across various industries. My expertise lies in delivering top-tier customer service, solving complex issues, and ensuring customer satisfaction through clear communication, attention to detail, and empathy. What I Offer: - Efficient Communication: Strong verbal and written communication skills that enhance customer interactions and ensure prompt resolution of inquiries. - Problem-Solving Expert: Proven ability to address and resolve customer issues swiftly, reducing churn and improving satisfaction levels. - Multi-Channel Support: Experience in handling customer queries through email, live chat, and social media platforms. - CRM Proficiency: Skilled in using CRM tools like Zendesk, Freshdesk, and Gorgias to manage customer interactions and track service requests. - Customer Satisfaction Focus: A proven track record of improving customer satisfaction through personalized and attentive support. Key Achievements: - Successfully managed high-volume customer queries, reducing response times by 25%. - Improved customer retention rates by 15% through proactive issue resolution and follow-up. - Trained new team members on best practices for handling customer interactions. I am passionate about delivering excellent customer experiences and continuously seeking ways to improve service levels. Let me help you elevate your customer support and keep your clients satisfied!

Freshdesk
Ecommerce
Technical Support
Zendesk
Gorgias
Windows Administration
Team Management
Administrative Support
Customer Relationship Management
Customer Care
Customer Experience
Customer Support
Customer Service
Customer Service Analytics
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