Hire the Best Freshdesk Specialists
in Serbia

Hi, I’m Andy, your personal, virtual assistant! I grew up in Munich, Germany, so german is my native tongue. 🥨 🇩🇪 I am your specialist for: • Personal Assistance • Virtual Assistance 🔑 💻 Check out my Portfolio! (website coming soon) I have 5+ years of experience in customer support and personal assistance. Do you have a project where you need help? Short-term or long-term, I'm your man! :-) You are welcome to contact me! Thank you. 🫶

I am a dedicated Customer Service Specialist with over 3 years of experience providing exceptional support to clients across various industries. My expertise lies in delivering top-tier customer service, solving complex issues, and ensuring customer satisfaction through clear communication, attention to detail, and empathy. What I Offer: - Efficient Communication: Strong verbal and written communication skills that enhance customer interactions and ensure prompt resolution of inquiries. - Problem-Solving Expert: Proven ability to address and resolve customer issues swiftly, reducing churn and improving satisfaction levels. - Multi-Channel Support: Experience in handling customer queries through email, live chat, and social media platforms. - CRM Proficiency: Skilled in using CRM tools like Zendesk, Freshdesk, and Gorgias to manage customer interactions and track service requests. - Customer Satisfaction Focus: A proven track record of improving customer satisfaction through personalized and attentive support. Key Achievements: - Successfully managed high-volume customer queries, reducing response times by 25%. - Improved customer retention rates by 15% through proactive issue resolution and follow-up. - Trained new team members on best practices for handling customer interactions. I am passionate about delivering excellent customer experiences and continuously seeking ways to improve service levels. Let me help you elevate your customer support and keep your clients satisfied!

As a Make.com and Zapier Automation Expert, I specialize in helping businesses automate their processes with Make, and Zapier. My expertise enables clients to streamline their operations and boost efficiency. Key Services: - Designing automation scenarios with Make.com and Zapier. - Integrating ChatGPT with other automations to reduce manual work. - Automating CRMs such as Pipedrive, HubSpot, Salesforce, and ClickUp. - Automating complex Jotform, Typeform and Google forms. - Automating complex Process.st processes integrated with other platforms. - Creating complex dynamic Sendgrid (API) email campaigns. - Custom API integration development for Make.com and Zapier. - Implementing OpenAI (ChatGPT) automations using Make and Zapier. - Setting up custom HTTP API calls. - Transitioning automations between Make.com and Zapier. - Troubleshooting, enhancing, and optimizing automation scenarios. - Reducing costs through optimized automation flows. - Providing support and maintenance for existing integrations. Additional integrated platforms: - Active Campaign, Mailchimp, Xero, Stripe, Typeform, Jotform, Memberstack, Trello, Monday.com, PipeDrive, G. Drive, G. Sheets, Gmail, G. Docs, Acuity, QuickBooks, Drip, Drift, Asana, Slack, PayPal, Stripe payment, Callguide, OpenPhone, Keap/Infusionsoft, Constant Contact, Mail Parser, Emails, SMS Text messages.