Hire the Best Freshdesk Specialists
in Serbia

Multi-faceted and detail-oriented specialist with 10+ years of professional expertise. Combines strong technical foundations—integrated with data analysis, Python automation and wide use of AI—with a track record of delivering exceptional customer support, quality assurance and reliable administrative management to optimize complex business processes. Core Areas of Expertise: - Operations & Logistics: End-to-end workflow management, vendor/order allocation, digital publishing support, and strict deadline enforcement. - Data & Automation: Advanced Excel/Google Sheets, custom Python scripting (so far up to 1,000 lines) for process automation, and systematic platform QA. - Customer Support & Communications: High-stakes customer escalation management (95%+ CSAT), CRM ticketing tools, and professional stakeholder communication. Technical Toolkit: Freshdesk, Intercom, Slack, Mailchimp, Leadpages, Hootsuite, WordPress, Dropbox, Python, SQL, C#, and MS Access. I specialize in optimizing complex business processes, reducing manual error through smart automation, and ensuring operational stability. Fast-learning, highly detail-oriented, and calm under high-pressure scenarios.

Looking for a reliable Customer Support, Virtual Assistant and Technical Support Specialist who can represent your business professionally and provide an outstanding customer experience? With over 10 years of international experience, I help businesses deliver exceptional customer support, resolve technical issues efficiently, and build strong customer relationships. I have worked remotely with international companies and clients across Europe and worldwide, supporting customers through email, phone, chat, and ticketing systems while ensuring every interaction is handled with professionalism, empathy, and a solution-oriented approach. My expertise includes customer support, technical troubleshooting, customer escalation management, CRM administration, website support, documentation, and remote team collaboration. I am experienced in analyzing customer concerns, identifying practical solutions, explaining technical topics clearly, and adapting quickly to new software systems and business processes. I have extensive hands-on experience with leading support and business platforms, including Salesforce, Zendesk, Freshdesk, Zoho CRM, Jira, Confluence, Trello, ClickUp, and Asana. I have used these tools for customer request management, ticket handling, task tracking, documentation, knowledge sharing, workflow coordination, and collaboration within remote teams. I am also proficient with Adobe solutions, including Adobe Acrobat Pro for document creation, editing, PDF management, and workflow optimization, as well as Adobe Connect for online meetings, collaboration, and virtual communication. My experience with various digital tools allows me to quickly integrate into different business environments and support teams with efficient, technology-driven workflows. As a Team Lead for a German-speaking support team serving a Dutch e-commerce client, I was responsible for managing customer escalations, coordinating communication between customers and photographers, handling complaints, and supporting quality assurance processes. I worked closely with different stakeholders to ensure customer satisfaction and maintain service quality. In addition to customer support, I have experience with website support and design, helping clients worldwide resolve website-related issues and understand technical solutions in a clear and practical way. Earlier in my career, I worked with international companies including Microsoft, NCR, and Sitel, where I developed strong expertise in customer service, technical support, process management, and operational excellence. Services I can provide: • Customer Support (Email, Chat & Phone) • Technical Support & Troubleshooting • Customer Success Support • CRM & Ticket Management • Salesforce, Zendesk & Support Platform Management • Escalation & Complaint Resolution • Website Support & Administration • Documentation & Knowledge Base Management • Quality Assurance • Remote Team Collaboration • Business Software Support I am dependable, organized, and proactive. I focus on understanding customer needs, solving problems efficiently, and becoming a reliable extension of your team. If you need someone who combines customer service expertise, technical understanding, and strong experience with digital tools, I would be happy to support your business.

-Professional Summary- Experienced E-commerce Order Processing and Shipping Specialist with a proven ability to manage the order fulfillment process efficiently. Proficient in using Shopify and Netsuite to review and manage order details, statuses, and customer profiles. Fast and detail-oriented, with a track record of ensuring accuracy in order processing and customer satisfaction. Fluent in English with exceptional communication and organizational skills. Adept at customer service and problem-solving to enhance operational efficiency. -Core Skills- Order Processing and Fulfillment E-commerce Platforms (Shopify and Netsuite) Helpdesk and Customer Service Supplier Coordination Inventory Management Shipping Logistics Data Accuracy and Record Maintenance Issue Resolution and Problem-Solving Process Improvement Fluent English Communication -Professional Experience- E-commerce Order Processing and Shipping Specialist Accurately processed incoming customer orders, ensuring timely submission to suppliers for fulfillment. Verified order details, including product availability, customer information, and shipping addresses, prior to confirmation. Coordinated with suppliers and shipping partners to ensure on-time delivery and resolved order-related issues. Tracked orders and provided customers with regular updates, including tracking information and delivery estimates. Resolved customer issues related to orders, such as missing items or delayed shipments, to maintain satisfaction. Updated order statuses and maintained accurate records in the system to streamline operations. Proactively identified potential bottlenecks in the order process and collaborated with the team to implement solutions. Reported trends in order volumes and issues, recommending process improvements to enhance efficiency. -Customer Service Representative- Delivered high-quality customer service via email, chat, and phone support, addressing inquiries and complaints efficiently. Used helpdesk systems to manage tickets and track customer interactions for resolution. Maintained a professional and empathetic approach in resolving customer concerns, boosting satisfaction and loyalty. Assisted customers with navigating the online platform, placing orders, and resolving payment issues. -Additional Information- Stable, fast internet connection for seamless remote work. Committed to continuous improvement and learning in the e-commerce industry. Flexible and adaptive to changing priorities and business needs.

Hi, I’m Andy, your personal, virtual assistant! I grew up in Munich, Germany, so german is my native tongue. 🥨 🇩🇪 I am your specialist for: • Personal Assistance • Virtual Assistance 🔑 💻 Check out my Portfolio! (website coming soon) I have 5+ years of experience in customer support and personal assistance. Do you have a project where you need help? Short-term or long-term, I'm your man! :-) You are welcome to contact me! Thank you. 🫶

I am a dedicated Customer Service Specialist with over 3 years of experience providing exceptional support to clients across various industries. My expertise lies in delivering top-tier customer service, solving complex issues, and ensuring customer satisfaction through clear communication, attention to detail, and empathy. What I Offer: - Efficient Communication: Strong verbal and written communication skills that enhance customer interactions and ensure prompt resolution of inquiries. - Problem-Solving Expert: Proven ability to address and resolve customer issues swiftly, reducing churn and improving satisfaction levels. - Multi-Channel Support: Experience in handling customer queries through email, live chat, and social media platforms. - CRM Proficiency: Skilled in using CRM tools like Zendesk, Freshdesk, and Gorgias to manage customer interactions and track service requests. - Customer Satisfaction Focus: A proven track record of improving customer satisfaction through personalized and attentive support. Key Achievements: - Successfully managed high-volume customer queries, reducing response times by 25%. - Improved customer retention rates by 15% through proactive issue resolution and follow-up. - Trained new team members on best practices for handling customer interactions. I am passionate about delivering excellent customer experiences and continuously seeking ways to improve service levels. Let me help you elevate your customer support and keep your clients satisfied!

As a Make.com and Zapier Automation Expert, I specialize in helping businesses automate their processes with Make, and Zapier. My expertise enables clients to streamline their operations and boost efficiency. Key Services: - Designing automation scenarios with Make.com and Zapier. - Integrating ChatGPT with other automations to reduce manual work. - Automating CRMs such as Pipedrive, HubSpot, Salesforce, and ClickUp. - Automating complex Jotform, Typeform and Google forms. - Automating complex Process.st processes integrated with other platforms. - Creating complex dynamic Sendgrid (API) email campaigns. - Custom API integration development for Make.com and Zapier. - Implementing OpenAI (ChatGPT) automations using Make and Zapier. - Setting up custom HTTP API calls. - Transitioning automations between Make.com and Zapier. - Troubleshooting, enhancing, and optimizing automation scenarios. - Reducing costs through optimized automation flows. - Providing support and maintenance for existing integrations. Additional integrated platforms: - Active Campaign, Mailchimp, Xero, Stripe, Typeform, Jotform, Memberstack, Trello, Monday.com, PipeDrive, G. Drive, G. Sheets, Gmail, G. Docs, Acuity, QuickBooks, Drip, Drift, Asana, Slack, PayPal, Stripe payment, Callguide, OpenPhone, Keap/Infusionsoft, Constant Contact, Mail Parser, Emails, SMS Text messages.