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I am a Direct Marketing & Advertising specialist, Logistics Worker & Manager, VA & Customer Support, Data Scraper and Translator. Whether you’re trying to find a solo player or a team member - I can help and be a part. I have a high experience level in *Business Management Consulting *Marketing and Advertising *Virtual Assistant *Logistics & Management *Customer support *Cold Emailing *Data collection and Scraper *Translating German, Serbian, Bosnian, Croatian, Macedonian and English text's

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My main role is Customer Support Agent (E-commerce) through chat or email. - I'm experienced in Re:amaze, Gorgias, Zendesk, Shopify, Subbly, Drip, ManyChat...

If you want to have job done on the highest level with no doubts of quality, punctuality and expertise, I am the right person for you. I am extremely efficient in Microsoft Office programs and using internet in general. I have worked in administration in private companies, I did promotion of products which offered me experience in working with people and I worked as a shop assistant in retail shop. For the last two years I have been working as a freelancer on businesses of writing articles for webmasters. I love working with people both personally and virtually. I am fluent in English and Spanish language. Punctuality, reliability, care for details are my strengths.

I help businesses improve customer support, manage leads, stay organized, and support daily e-commerce, sales, and marketing operations. My background combines customer support, CRM management, online sales, administrative support, social media growth, content writing, and marketing support. For nearly 10 years, I ran my own women’s clothing e-commerce business through social media, where I handled customer communication, product promotion, order coordination, and day-to-day operations while growing an Instagram account from 0 to 70,000 followers. This gave me strong hands-on experience in sales, customer behavior, social media growth, and the daily systems needed to support a growing business. I also spent 6 years working in a casino and betting environment, where accuracy, professionalism, discretion, and clear communication were essential. That experience strengthened my ability to stay organized, work under pressure, handle detailed information carefully, and communicate with customers in a calm and professional way. In my current work, I support business operations through CRM management, lead tracking, contact updates, status management, record maintenance, and follow-ups. I work with Zoho CRM and help keep customer communication and internal processes clear, accurate, and organized. Alongside support and operations work, I also assist with marketing support tasks, including social media support, content writing, SEO blog writing, email marketing support, and content coordination. Because of this, I understand both the customer-facing side of a business and the behind-the-scenes work that supports visibility, growth, and conversion. I can help with: Customer support Email and chat support CRM management Zoho CRM Lead management and lead tracking Administrative support Data entry and contact updates Sales support and follow-ups E-commerce support Order coordination Social media support Content writing and blog writing SEO content Email marketing support Marketing operations support I am dependable, detail-oriented, and comfortable working independently. If you need someone who can support customer communication, CRM organization, sales support, and marketing operations, I would be happy to help.

Knowledge is a virtue.Being as such i tend to research and discover everything that i can think of.Doing that i can easily manage not just the workload but day to day tasks in everyday life. As someone who is willing to put hard thought and working idea into reality it allows me to grasp new concepts and creations.