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From IDEA to THE SHELF – I build resilient and efficient supply chains that drive business growth! With over 15 years of hands-on experience, I've helped industry leaders like DoorDash and fast-growing startups optimize their operations, streamline logistics, and achieve sustainable growth. Whether you’re scaling an e-commerce brand, launching a private label product, or optimizing your inventory flow, I bring the expertise to make your supply chain work smarter, not harder. In today’s challenging market, building a resilient supply chain is no longer optional – it's essential. I specialize in creating systems that reduce costs, prevent stockouts, and boost operational efficiency, ensuring your business stays ahead of disruptions. 🌟 How I Help My Clients Succeed: ✔️ End-to-End Supply Chain Solutions: From supplier sourcing to last-mile delivery. ✔️ Inventory Planning & Forecasting: Optimizing stock levels and reducing excess inventory. ✔️ Supplier Sourcing & Negotiation: Connecting you with reliable manufacturers worldwide. ✔️ Logistics & 3PL Management: Ensuring timely deliveries with cost-effective solutions. ✔️ Process Improvement: Streamlining workflows to enhance productivity. ✔️ Data-Driven Insights: Leveraging advanced analytics for smarter decision-making. 🚀 Success Stories: 💡 DoorDash: Managed complex supply chain operations, overcoming supplier disruptions while maintaining seamless inventory flow. 📦 E-commerce Brand: Reduced stockouts by 30% through advanced demand forecasting and supplier alignment. 🏗️ Private Label Manufacturer: Cut shipping costs by 20% by optimizing logistics routes and 3PL partnerships. 🌿 Furniture Retailer: Improved inventory turnover and reduced holding costs by 13%, boosting cash flow. 🌍 Industries I Support: ✅ E-commerce ✅ Private Label Manufacturing ✅ FMCG & Retail ✅ Packaging & Plastics ✅ Furniture & Wood Industry ✅ Fashion & Textile ✅ Dropshipping 🌟 Why Clients Choose Me: ✅ Proven Success: I’ve helped companies maintain stable supply chains despite market disruptions. ✅ Solution-oriented: I don't just identify problems – I provide actionable solutions. ✅ Collaborative Approach: I integrate seamlessly with your team, ensuring smooth execution. ✅ Reliable & Transparent: Clear communication and timely delivery are my top priorities. I’m passionate about transforming supply chains into strategic assets that fuel business growth. Whether you're a startup aiming to scale or an established brand optimizing operations, I’m here to help you achieve your goals. 📬 Let's build a resilient, efficient, and cost-effective supply chain together. Contact me today and let's discuss how I can support your business!

🏅🏅🏅 Top Rated Plus Freelancer with robust 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐢𝐧 𝐬𝐮𝐩𝐩𝐥𝐲 𝐜𝐡𝐚𝐢𝐧 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐟𝐨𝐫 𝐠𝐥𝐨𝐛𝐚𝐥 𝐛𝐫𝐚𝐧𝐝𝐬, both 𝐞-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 (𝐀𝐦𝐚𝐳𝐨𝐧 𝐅𝐁𝐀, Shopify, Etsy...) & brick and mortar. 𝐀𝐬 𝐚 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 𝐒𝐞𝐧𝐢𝐨𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐬 𝐎𝐟𝐟𝐢𝐜𝐞 𝐈𝐧𝐬𝐩𝐞𝐜𝐭𝐨𝐫, 𝐈 𝐚𝐦 𝐚𝐧 𝐞𝐱𝐩𝐞𝐫𝐭 𝐢𝐧 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐭𝐫𝐚𝐝𝐞, 𝐢𝐦𝐩𝐨𝐫𝐭-𝐞𝐱𝐩𝐨𝐫𝐭 𝐩𝐫𝐨𝐜𝐞𝐝𝐮𝐫𝐞𝐬, 𝐭𝐚𝐫𝐢𝐟𝐟 𝐧𝐨𝐦𝐞𝐧𝐜𝐥𝐚𝐭𝐮𝐫𝐞 (𝐇𝐒 & 𝐇𝐓𝐒 𝐜𝐨𝐝𝐞𝐬), 𝐂𝐮𝐬𝐭𝐨𝐦𝐬 Office 𝐫𝐞𝐠𝐮𝐥𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐫𝐞𝐥ated global 𝐟𝐫𝐞𝐢𝐠𝐡𝐭 𝐟𝐨𝐫𝐰𝐚𝐫𝐝𝐢𝐧𝐠 𝐦𝐚𝐭𝐭𝐞𝐫𝐬. 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬: ℹ️ ▓ Global 𝐅𝐫𝐞𝐢𝐠𝐡𝐭 F𝐨𝐫𝐰𝐚𝐫𝐝𝐢𝐧𝐠: 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧 𝐰𝐢𝐭𝐡 FF's 𝐨𝐧 export/import legislation and freight booking 𝐦𝐚𝐭𝐭𝐞𝐫𝐬 (𝐜𝐮𝐭-𝐨𝐟𝐟, 𝐄𝐓𝐃, 𝐄𝐓𝐀 Port...), 𝐦𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠 𝐭𝐡𝐞 𝐬𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐚𝐧𝐝 𝐭𝐡𝐞 𝐥𝐚𝐬𝐭-𝐦𝐢𝐥𝐞 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐲. ▓ 𝐒𝐮𝐩𝐩𝐥𝐲 𝐂𝐡𝐚𝐢𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧: Holistic approach by 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐨𝐟 custom tailored supply 𝐜𝐡𝐚𝐢𝐧 𝐜𝐨𝐧𝐭𝐫𝐨𝐥𝐥𝐢𝐧𝐠 𝐭𝐨𝐨𝐥𝐬 (Monday, Asana, Trello...) + enforcing informative decision-making by using varios indicators (𝐊𝐏𝐈’𝐬, 𝐂𝐎𝐆𝐒…) ▓ 𝐏𝐫𝐨𝐜𝐮𝐫𝐞𝐦𝐞𝐧𝐭: 𝐏𝐫𝐞𝐩𝐚𝐫𝐢𝐧𝐠 PO'𝐬, 𝐧𝐞𝐠𝐨𝐭𝐢𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐜𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧 𝐰𝐢𝐭𝐡 𝐬𝐮𝐩𝐩𝐥𝐢𝐞𝐫𝐬 𝐨𝐧 𝐩𝐫𝐢𝐜𝐞𝐬, 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐝𝐞𝐚𝐝𝐥𝐢𝐧𝐞𝐬, 𝐚𝐧𝐝 𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐢𝐚𝐥 𝐝𝐨cs 𝐩𝐫𝐞𝐩 𝐟𝐨𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐬 𝐜𝐥𝐞𝐚𝐫𝐚𝐧𝐜𝐞 𝐩𝐮𝐫𝐩𝐨𝐬𝐞𝐬 (𝐢𝐧𝐯𝐨𝐢𝐜𝐞𝐬, 𝐩𝐚𝐜𝐤𝐢𝐧𝐠 𝐥𝐢𝐬𝐭𝐬…) + coordination with 𝐐𝐂 𝐜𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 ▓ 𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 M𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & Forecasting: 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠 𝐢𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐥𝐞𝐯𝐞𝐥𝐬 𝐨𝐧 𝐯𝐚𝐫𝐢𝐨𝐮𝐬 𝐦𝐚𝐫𝐤𝐞𝐭𝐩𝐥𝐚𝐜𝐞𝐬 (𝐢.𝐞. 𝐀𝐦𝐚𝐳𝐨𝐧 FC's, AWD, 𝐞𝐱𝐭𝐞𝐫𝐧𝐚𝐥 𝟑𝐏𝐋's) + 𝐫𝐞𝐩𝐥𝐞𝐧𝐢𝐬𝐡𝐦𝐞𝐧𝐭 𝐩𝐫𝐨𝐩𝐨𝐬𝐚𝐥𝐬 𝐩𝐫𝐞p (V1, Seller Board, Cin7, Billbee...) ▓ 𝐀𝐦𝐚𝐳𝐨𝐧 𝐅𝐁𝐀 𝐒𝐡𝐢𝐩𝐦𝐞𝐧𝐭𝐬: 𝐂𝐫𝐞𝐚𝐭𝐢on of 𝐀𝐦𝐚𝐳𝐨𝐧 𝐅𝐁𝐀 𝐢𝐧𝐛𝐨𝐮𝐧𝐝 𝐬𝐡𝐢𝐩𝐦𝐞𝐧𝐭𝐬 (𝐋𝐓𝐋 & 𝐒𝐏𝐃), 𝐞𝐧𝐟𝐨𝐫𝐜𝐢𝐧𝐠 𝐥𝐚𝐛𝐞𝐥𝐥𝐢𝐧𝐠 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬, 𝐈𝐏𝐈 𝐠𝐮𝐢𝐝𝐞𝐥𝐢𝐧𝐞𝐬... (AGL,Amazon SEND, external FF's...) ▓ 𝐀𝐦𝐚𝐳𝐨𝐧 𝐒𝐞𝐥𝐥𝐞𝐫 𝐂𝐞𝐧𝐭𝐫𝐚𝐥 M𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 : F𝐢𝐱𝐢𝐧𝐠 𝐬𝐭𝐫𝐚𝐧𝐝𝐞𝐝 & 𝐬𝐮𝐩𝐩𝐫𝐞𝐬𝐬𝐞𝐝 𝐢𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲, 𝐢𝐧𝐚𝐜𝐭𝐢𝐯𝐞 / 𝐎𝐎𝐒 𝐥𝐢𝐬𝐭𝐢𝐧𝐠𝐬, 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐢𝐧𝐠 𝐫𝐞𝐦𝐨𝐯𝐚𝐥 𝐨𝐫𝐝𝐞𝐫𝐬, 𝐋𝐓𝐒𝐅 𝐚𝐧𝐚𝐥𝐲𝐬𝐢𝐬, Bookkeeping...) 💲 Reimbursements 📢📢📢 E𝐬𝐭𝐚𝐛𝐥𝐢𝐬𝐡𝐞𝐝 𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩𝐬 𝒘𝒊𝒕𝒉 𝒓𝒆𝒑𝒖𝒕𝒂𝒃𝒍𝒆 𝒏𝒂𝒎𝒆𝒔 𝒇𝒓𝒐𝒎 𝒕𝒉𝒆 e-commerce 𝒊𝒏𝒅𝒖𝒔𝒕𝒓𝒚, 𝒎𝒐𝒓𝒆 𝒅𝒆𝒕𝒂𝒊𝒍𝒔 𝒗𝒊𝒂 𝒉𝒕𝒕𝒑𝒔://𝒂𝒎𝒛𝒇𝒓𝒆𝒊𝒈𝒉𝒕.𝒄𝒐𝒎/𝒑𝒂𝒓𝒕𝒏𝒆𝒓𝒔/ 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 + 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐞𝐬 🎓 © 𝐔𝐧𝐢𝐯𝐞𝐫𝐬𝐢𝐭𝐲 𝐝𝐞𝐠𝐫𝐞𝐞 𝐡𝐨𝐥𝐝𝐞𝐫 (𝐓𝐡𝐞 𝐅𝐚𝐜𝐮𝐥𝐭𝐲 𝐨𝐟 𝐄𝐜𝐨𝐧𝐨𝐦𝐢𝐜𝐬). © 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 𝐒𝐞𝐧𝐢𝐨𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐬 𝐎𝐟𝐟𝐢𝐜𝐞 𝐈𝐧𝐬𝐩𝐞𝐜𝐭𝐨𝐫 ❗ © 𝐂𝟏 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐄𝐧𝐠𝐥𝐢𝐬𝐡 𝐇𝐢𝐠𝐡𝐞𝐫 (𝐓𝐡𝐞 𝐔𝐧𝐢𝐯𝐞𝐫𝐬𝐢𝐭𝐲 𝐨𝐟 𝐂𝐚𝐦𝐛𝐫𝐢𝐝𝐠𝐞) 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 ⌨ 𝐀𝐬𝐚𝐧𝐚, 𝐓𝐫𝐞𝐥𝐥𝐨, 𝐒𝐞𝐥𝐥𝐞𝐫𝐁𝐨𝐚𝐫𝐝, 𝐌𝐨𝐧𝐝𝐚𝐲, 𝐆𝐨𝐨𝐠𝐥𝐞 𝐒𝐡𝐞𝐞𝐭𝐬, 𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐏𝐥𝐚𝐧𝐧𝐞𝐫, 𝐕𝐞𝐧𝐭𝐮𝐫𝐲 𝐎𝐧𝐞, 𝐁𝐢𝐥𝐥𝐛𝐞𝐞, 𝐀𝐦𝐚𝐳𝐨𝐧 𝐒𝐞𝐥𝐥𝐞𝐫 𝐂𝐞𝐧𝐭𝐫𝐚𝐥, 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩, 𝐒𝐥𝐚𝐜𝐤... 𝐀𝐕𝐀𝐈𝐋𝐀𝐁𝐈𝐋𝐈𝐓𝐘 🌐 I am available 24/7 to serve clients across different time zones. 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐦𝐞 𝐭𝐨𝐝𝐚𝐲 𝐭𝐨 𝐬𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞 𝐲𝐨𝐮𝐫 𝐬𝐮𝐩𝐩𝐥𝐲 𝐜𝐡𝐚𝐢𝐧 𝐚𝐧𝐝 𝐛𝐨𝐨𝐬𝐭 𝐲𝐨𝐮𝐫 𝐞-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐬𝐮𝐜𝐜𝐞𝐬𝐬!

Bringing over 10 years of diverse professional experience, I am here to streamline your business operations and enhance customer satisfaction. • E-commerce Management: Two years of hands-on experience in managing an e-commerce store, where I led customer support, handled shipping logistics, and managed product listings. Skilled in resolving disputes, ensuring timely order fulfillment, and optimizing customer journeys. • Customer Experience: Adept at delivering exceptional customer service, with over 8 years of experience in the aviation industry, and 2 years focused on e-commerce. I’m known for my professionalism, communication skills, and problem-solving abilities. • General Admin & Data Entry: Efficient in handling various administrative tasks, from data entry to managing schedules, ensuring smooth operations. • Social Media Management: Experienced in creating engaging content, managing social media accounts, and growing online presence. • Photo Editing: Skilled in editing photos to enhance product listings, marketing materials, and social media content. • Internet Research: Proficient in conducting research to gather insights, data, and trends to support business decisions. With a background as a flight attendant for a world-renowned airline, I bring exceptional attention to detail, professionalism, and the ability to handle diverse tasks under pressure. I am approachable, responsible, and ready to help your business succeed.

Experienced and dedicated Customer Experience and Dispatch Specialist with 4+ years in customer-facing roles, including 2 years leading high-performing teams. I excel in providing seamless multi-channel support (phone, email, live chat) with a strong focus on quick, empathetic issue resolution and consistently maintaining high customer satisfaction levels. I bring a tech-savvy, detail-oriented, and proactive approach to every task — whether resolving complex tickets, streamlining processes, or managing projects from start to finish. Core Skills & Expertise: ✅ Expert in Customer Support & CRM platforms: Shopify, Gorgias, Zendesk, Front, Zoho, Salesforce ✅ Project & Team Leadership: Planning, execution, and reporting with an eye for operational improvements ✅ Skilled in Issue Resolution, Troubleshooting, Customer Retention, Refunds, Returns & Warranty Support ✅ Fluent Communication in English, Hungarian, and Serbian ✅ Rapid adaptation to new tools and workflows ✅ Client Account Management & Feedback-Driven Process Enhancements ✅ Flexible schedule with availability on weekends and holidays ✅ Professional home office setup with high-quality equipment, fast internet, and backup systems Tools & Platforms: Shopify | Gorgias | Monday.com | Zoho CRM | Salesforce | Zendesk | Slack | Front | SantaCruz | Pipedrive | Label Studio | GroundWidgets | Microsoft Teams | MS Office | Google Workspace What You Can Expect From Me: 📌 Friendly, fast, and professional customer service that prioritizes your customers’ satisfaction 📌 Full ownership of every customer ticket, ensuring nothing slips through the cracks 📌 Proactive process improvement insights based on real customer feedback 📌 Adaptability to diverse time zones, schedules, and fast-paced environments 📌 Dependable, communicative, and committed work ethic If you want a skilled, reliable customer service professional who understands the importance of empathy, clarity, and efficiency, let's connect!

I'm an integration specialist for shipping, logistics, and payment systems. For the past 6 years I've done the hard, specific work most developers avoid — connecting carriers, freight systems, customs workflows, and payment flows so business actually moves. Across European and US markets.Most of this has been direct with clients outside Upwork: real production systems running today, not practice projects.Shipping & logistics — my core specialty: → Carrier & freight APIs: DHL Express/Freight/Parcel, FedEx, UPS, DSV, Dachser, Kuehne+Nagel, Maersk, PostNord, GLS, DAO → EDI processing: IFTMIN/IFTSTA parsing, automated shipment creation → Customs & compliance: MRN, export declarations, EU customs workflows → Tracking & webhooks: real-time multi-carrier status aggregation → Shipping cost logic: fuel surcharges, zone-based pricingPayments & billing: → Stripe: checkout flows, subscriptions, webhooks, payment reconciliationAI & automation: → OpenAI/ChatGPT integrations, chatbots, document & data processingOther platforms: RoomPriceGenie, Poster POS, WordPress, PantheonTech: PHP (Laravel, Laminas/Zend), Vue.js, REST, OAuth 2.0, MySQL.Building e-commerce shipping, freight/3PL/TMS software, a payment flow, or an AI-powered tool? Tell me which carrier, EDI flow, or integration you're wrestling with — I'll tell you straight how hard it is.

-Professional Summary- Experienced E-commerce Order Processing and Shipping Specialist with a proven ability to manage the order fulfillment process efficiently. Proficient in using Shopify and Netsuite to review and manage order details, statuses, and customer profiles. Fast and detail-oriented, with a track record of ensuring accuracy in order processing and customer satisfaction. Fluent in English with exceptional communication and organizational skills. Adept at customer service and problem-solving to enhance operational efficiency. -Core Skills- Order Processing and Fulfillment E-commerce Platforms (Shopify and Netsuite) Helpdesk and Customer Service Supplier Coordination Inventory Management Shipping Logistics Data Accuracy and Record Maintenance Issue Resolution and Problem-Solving Process Improvement Fluent English Communication -Professional Experience- E-commerce Order Processing and Shipping Specialist Accurately processed incoming customer orders, ensuring timely submission to suppliers for fulfillment. Verified order details, including product availability, customer information, and shipping addresses, prior to confirmation. Coordinated with suppliers and shipping partners to ensure on-time delivery and resolved order-related issues. Tracked orders and provided customers with regular updates, including tracking information and delivery estimates. Resolved customer issues related to orders, such as missing items or delayed shipments, to maintain satisfaction. Updated order statuses and maintained accurate records in the system to streamline operations. Proactively identified potential bottlenecks in the order process and collaborated with the team to implement solutions. Reported trends in order volumes and issues, recommending process improvements to enhance efficiency. -Customer Service Representative- Delivered high-quality customer service via email, chat, and phone support, addressing inquiries and complaints efficiently. Used helpdesk systems to manage tickets and track customer interactions for resolution. Maintained a professional and empathetic approach in resolving customer concerns, boosting satisfaction and loyalty. Assisted customers with navigating the online platform, placing orders, and resolving payment issues. -Additional Information- Stable, fast internet connection for seamless remote work. Committed to continuous improvement and learning in the e-commerce industry. Flexible and adaptive to changing priorities and business needs.