Hire the Best Zendesk Specialists
in Jamaica

-Proven expertise in Zendesk Administration, IT Operations, and Workflow Automation -Strong background in optimizing large-scale support environments for healthcare and global teams - 12+ years IT experience | 5+ years specialized Zendesk experience - Skilled in integrations, automation design, security compliance, and process improvement - Available 7 days a week with flexible hours to support your implementation, optimization, or troubleshooting needs Greetings! 👋 I’m Kemory Johnson, a seasoned Zendesk Administrator and IT Operations Specialist dedicated to building efficient, scalable, and secure support systems. Whether you need a complete Zendesk setup, workflow automation, integrations, advanced reporting, agent training, or overall support transformation, I’m here to help you elevate your customer service operations with reliability and precision. → My Approach: I believe great support systems are built on structure, automation, and data-driven decisions. My work focuses on: ✓Reducing manual effort ✓Improving first-response and resolution times ✓Enhancing agent productivity ✓Ensuring security, compliance, and scalability ✓Leveraging integrations to create a unified support ecosystem From planning to execution, I ensure your Zendesk instance is optimized, stable, and aligned with your business goals. → Specialties: ✓ Full Zendesk Setup (Support, Guide, Admin Center, Routing & SLAs) ✓ Zendesk Optimization & Workflow Refinement ✓ Automation Design (Triggers, Macros, Routing, Skills-Based Assignment) ✓ Zendesk Explore Dashboards & Scheduled Reporting ✓ Integrations (Jira, Slack, Oomnitza, Shopify, Zoom API, EHR systems, Okta SSO) ✓ HIPAA-Aligned Security Setup using ADPP & Okta ✓ Omnichannel Routing Setup (Email, Voice, Chat) ✓ Support Team Training (Agents, Admins, Leads) ✓ Knowledge Base Structure & Scribe Interactive Tutorials ✓ IT Asset Management Integrations ✓ ITSM Best Practices for Ticketing, Change, and Incident Management → Why choose me? ➥ Extensive hands-on experience managing Zendesk for a 700+ employee U.S.-based healthcare organization ➥ Proven track record optimizing workflows, reducing first-response time, and improving team efficiency ➥ Strong background in HIPAA-aligned security using Zendesk ADPP and Okta SSO ➥ Ability to integrate multiple systems for seamless cross-team collaboration ➥ Skilled in identifying inefficiencies, reducing costs, and automating manual processes ➥ Clear communication, documentation, and ongoing support throughout your project ➥ Dedicated to delivering scalable, reliable, and high-performing Zendesk solutions Let’s work together to transform your support operations into a smooth, automated, data-driven system. If you have questions or are ready to start your project, feel free to reach out. I'm excited to help bring your Zendesk vision to life!

Top Rated Customer Support Specialist | Zendesk Certified | 10+ Years | Jamaica I help US-based businesses deliver fast, professional, and empathetic customer service, remotely from Jamaica with zero time zone issues. With 10+ years in high-volume support environments, I handle 100–150+ daily customer interactions across live chat, email, and phone while consistently maintaining 95%+ CSAT scores. I don't just answer tickets, I resolve issues, retain customers, and protect your brand reputation on every interaction. What you get when you hire me: → Fast response times — I'm available more than 30hrs/week and respond to clients within an hour. → Zendesk Certified — I set up, manage, and optimize your helpdesk from day one → E-commerce experience — order management, Shopify pipelines, returns, and fulfilment issue resolution → Quality-focused — I maintained SLA-aligned scorecards as a QA lead and know what good support looks like → No handholding needed — I work independently, communicate proactively, and take full ownership Tools: Zendesk | HubSpot | Freshdesk | GoHighLevel | Shopify | Slack | Asana | Google Workspace Available now. Let's talk.

Hi there! 👋 I’m a reliable Customer Support Specialist with 7+ years of experience delivering high-quality service across email, live chat, and phone support. I’ve worked with SaaS, e-commerce, healthcare, and digital service brands—supporting both B2C and B2B customers. Ready to start immediately I can: Provide professional and empathetic customer support Resolve tickets and follow up using platforms like Zendesk and Freshdesk Assist with returns, subscriptions, orders, and troubleshooting Manage live chat, email inboxes, and phone lines Maintain accurate records and update CRMs I’m detail-oriented, calm under pressure, and always focused on delivering clear communication and positive customer experiences. ✅ Fluent English, neutral accent ✅ Tools: Zendesk, Freshdesk, WooCommerce, Salesforce, Google Workspace, etc. ✅ Available in any time zone & ready to start immediately

I help e-commerce brands keep customer support smooth and professional even when things go wrong. High volume, delivery issues, refunds, chargebacks, angry customers, I handle it calmly so you don’t have to. Experience • Managed 200+ tickets/day (beauty & Shopify stores) • Gorgias + Shopify order management & fulfillment checks • Returns, disputes, reships, tracking investigations • Clear responses that protect the brand, not just “reply fast” Tools Gorgias, Zendesk, Freshdesk, Shopify, Richpanel, Klaviyo, Slack 3PL fulfillment, returns, tracking, disputes, and reship workflows If you need someone reliable who can jump in without hand-holding, I’m ready.

Are you looking for a reliable Customer Support Specialist who can keep your customers happy and your business running smoothly? I help e-commerce businesses deliver fast, professional, and friendly support through email, chat, and phone while ensuring every customer has a positive experience. I have hands-on experience supporting customers for: Amazon Retail Mysa Agape Diamond I have experience using: Shopify Zendesk Gorgias Slack Google Workspace PCRM Dialer Here's how I can support your business: Customer support via chat, email, and phone Order tracking and updates Refunds, returns, cancellations, and replacement orders Technical troubleshooting Product and account inquiries Ticket management and follow-ups Professional and empathetic customer communication I am detail-oriented, dependable, and committed to delivering exceptional customer service. I learn new systems quickly, communicate clearly, and work efficiently in remote environments. If you're looking for a reliable Customer Support Specialist to represent your brand professionally, I'd be happy to support your team.

I have over 10 years of experience in customer support, mainly working with phone, chat, email, and CRM systems. I have also gained meaningful experience working as a data entry specialist before I was promoted to a Quality Analyst. Over the years, I’ve helped customers with everything from simple questions to more complex issues like billing, order tracking, and account problems. I’m used to handling a high volume of calls and messages while still keeping responses clear, accurate, professional and maintaining a customer satisfaction score above 95%. I’ve worked with tools like Zendesk and I’m comfortable managing tickets, chats and high volume phone calls as well as updating records, and making sure everything is properly documented. I also have experience in quality assurance, so I pay close attention to detail and make sure my work is consistent and error-free. I’m reliable, easy to work with, and comfortable working remotely. I manage my time well and don’t need much supervision once I understand the task. If you need someone who can jump in, handle customer support properly, and keep things organized, I’m available and ready to get started.