Hire the Best Zendesk Specialists
in Jamaica

I help ecommerce brands manage the operational side of the customer journey—from order processing and fulfillment to shipping investigations, returns, exchanges, and inventory-related workflows. I specialize in Shopify-based operations, ensuring orders move efficiently while maintaining a seamless customer experience. Experience Managed the complete order lifecycle in Shopify from purchase through fulfillment. Investigated shipping exceptions and coordinated with carriers and 3PL partners. Processed refunds, exchanges, cancellations, and reshipments. Verified fulfillment accuracy and resolved order discrepancies. Managed chargebacks and payment disputes. Improved order resolution through efficient workflow management. Worked across Shopify, Zendesk, Gorgias, Richpanel, and Klaviyo. Tools Gorgias, Zendesk, Freshdesk, Shopify, Richpanel, Klaviyo, Slack 3PL fulfillment, returns, tracking, disputes, and reship workflows If you need someone reliable who can jump in without hand-holding, I’m ready.

-Proven expertise in Zendesk Administration, IT Operations, and Workflow Automation -Strong background in optimizing large-scale support environments for healthcare and global teams - 12+ years IT experience | 5+ years specialized Zendesk experience - Skilled in integrations, automation design, security compliance, and process improvement - Available 7 days a week with flexible hours to support your implementation, optimization, or troubleshooting needs Greetings! 👋 I’m Kemory Johnson, a seasoned Zendesk Administrator and IT Operations Specialist dedicated to building efficient, scalable, and secure support systems. Whether you need a complete Zendesk setup, workflow automation, integrations, advanced reporting, agent training, or overall support transformation, I’m here to help you elevate your customer service operations with reliability and precision. → My Approach: I believe great support systems are built on structure, automation, and data-driven decisions. My work focuses on: ✓Reducing manual effort ✓Improving first-response and resolution times ✓Enhancing agent productivity ✓Ensuring security, compliance, and scalability ✓Leveraging integrations to create a unified support ecosystem From planning to execution, I ensure your Zendesk instance is optimized, stable, and aligned with your business goals. → Specialties: ✓ Full Zendesk Setup (Support, Guide, Admin Center, Routing & SLAs) ✓ Zendesk Optimization & Workflow Refinement ✓ Automation Design (Triggers, Macros, Routing, Skills-Based Assignment) ✓ Zendesk Explore Dashboards & Scheduled Reporting ✓ Integrations (Jira, Slack, Oomnitza, Shopify, Zoom API, EHR systems, Okta SSO) ✓ HIPAA-Aligned Security Setup using ADPP & Okta ✓ Omnichannel Routing Setup (Email, Voice, Chat) ✓ Support Team Training (Agents, Admins, Leads) ✓ Knowledge Base Structure & Scribe Interactive Tutorials ✓ IT Asset Management Integrations ✓ ITSM Best Practices for Ticketing, Change, and Incident Management → Why choose me? ➥ Extensive hands-on experience managing Zendesk for a 700+ employee U.S.-based healthcare organization ➥ Proven track record optimizing workflows, reducing first-response time, and improving team efficiency ➥ Strong background in HIPAA-aligned security using Zendesk ADPP and Okta SSO ➥ Ability to integrate multiple systems for seamless cross-team collaboration ➥ Skilled in identifying inefficiencies, reducing costs, and automating manual processes ➥ Clear communication, documentation, and ongoing support throughout your project ➥ Dedicated to delivering scalable, reliable, and high-performing Zendesk solutions Let’s work together to transform your support operations into a smooth, automated, data-driven system. If you have questions or are ready to start your project, feel free to reach out. I'm excited to help bring your Zendesk vision to life!

I have over 10 years of experience in customer support, mainly working with phone, chat, email, and CRM systems. I have also gained meaningful experience working as a data entry specialist before I was promoted to a Quality Analyst. Over the years, I’ve helped customers with everything from simple questions to more complex issues like billing, order tracking, and account problems. I’m used to handling a high volume of calls and messages while still keeping responses clear, accurate, professional and maintaining a customer satisfaction score above 95%. I’ve worked with tools like Zendesk, UltraCart and I’m comfortable managing tickets, chats and high volume phone calls as well as updating records, and making sure everything is properly documented. I also have experience in quality assurance, so I pay close attention to detail and make sure my work is consistent and error-free. I’m reliable, easy to work with, and comfortable working remotely. I manage my time well and don’t need much supervision once I understand the task. If you need someone who can jump in, handle customer support properly, and keep things organized, I’m available and ready to get started.

Are you looking for a reliable Customer Support Specialist who can keep your customers happy and your business running smoothly? I help e-commerce businesses deliver fast, professional, and friendly support through email, chat, and phone while ensuring every customer has a positive experience. I have hands-on experience supporting customers for: Amazon Retail Mysa Agape Diamond I have experience using: Shopify Zendesk Gorgias Slack Google Workspace PCRM Dialer Here's how I can support your business: Customer support via chat, email, and phone Order tracking and updates Refunds, returns, cancellations, and replacement orders Technical troubleshooting Product and account inquiries Ticket management and follow-ups Professional and empathetic customer communication I am detail-oriented, dependable, and committed to delivering exceptional customer service. I learn new systems quickly, communicate clearly, and work efficiently in remote environments. If you're looking for a reliable Customer Support Specialist to represent your brand professionally, I'd be happy to support your team.

Hi there! 👋 I’m a reliable Customer Support Specialist with 7+ years of experience delivering high-quality service across email, live chat, and phone support. I’ve worked with SaaS, e-commerce, healthcare, and digital service brands—supporting both B2C and B2B customers. Ready to start immediately I can: Provide professional and empathetic customer support Resolve tickets and follow up using platforms like Zendesk and Freshdesk Assist with returns, subscriptions, orders, and troubleshooting Manage live chat, email inboxes, and phone lines Maintain accurate records and update CRMs I’m detail-oriented, calm under pressure, and always focused on delivering clear communication and positive customer experiences. ✅ Fluent English, neutral accent ✅ Tools: Zendesk, Freshdesk, WooCommerce, Salesforce, Google Workspace, etc. ✅ Available in any time zone & ready to start immediately

I’m a Customer Support Specialist with 4+ years of experience supporting global customers through email, live chat, and CRM systems including Zendesk, Gorgias, LiveAgent, and Shopify. I help businesses deliver smooth, professional customer experiences by resolving inquiries efficiently, managing escalations, and keeping CRM records clean and accurate, especially in remote, high-volume environments. What I bring to your team: Email & live chat customer support Escalation handling and complex case resolution Billing issues, refunds, and order inquiries CRM management and documentation (Zendesk, Gorgias, LiveAgent) Shopify order support and customer workflows Healthcare and compliance focused customer support Cross-team collaboration with operations and sales I’ve worked in healthcare, ecommerce, and service based environments, consistently meeting KPIs, maintaining customer satisfaction, and improving internal workflows through better documentation and communication. I’m reliable, detail oriented, and comfortable working independently in fully remote roles. If you’re looking for a support professional who can represent your brand with empathy, accuracy, and professionalism, I’d love to help.