Hire the Best QA Managers in Kingston, JM

I am a Support Manager with over 10 years of experience in the said field. I provide unique and exceptional service that guarantee growth and development for businesses and myself.

Need a reliable developer to build or improve a Mobile/Web app + Backend APIs with clean delivery and clear communication? I’m a software engineer and former Chief Software Architect of a market research firm with experience leading builds from idea to production, including mobile apps, web systems, and API/microservices integration. What I can do for you: - Mobile app development (Android/iOS) and feature delivery - Web app + Backend development (REST APIs, integrations, databases) - System design guidance (architecture, technical direction, implementation planning) - QA-minded delivery (testing, edge cases, release readiness, UX) How I work: clear milestones, frequent updates, and practical solutions that fit your timeline and budget. If you share what you’re building (or what’s broken), I’ll suggest the fastest path to a stable result.

🚀 Launch Bug-Free Software – Confidently & On Time Tired of last-minute bugs, slow releases, or unclear QA accountability? With 21+ years in QA & Agile PM, I’ve led 70+ successful software releases for startups and enterprises across FinTech, SaaS, eCommerce, and AI/ML platforms. I work under my agency Angel Technologies (to comply with Indian regulations), but all work is hands-on, led by me. 🔹 What I Bring to the Table ✅ Manual QA – Functional, Regression, UAT, Exploratory, Cross-Browser & Device Compatibility ✅ Automation QA – Selenium, Python, TestNG, CI/CD Pipelines ✅ API Testing – Postman, REST Assured, SOAP UI ✅ Performance & Security Testing – JMeter, LoadRunner, OWASP, Lighthouse ✅ Analytics & Tag QA – Google Tag Manager (GTM), GA4, Meta Pixel, Form & Conversion Tracking ✅ CMS & eCommerce QA – WordPress, Shopify, Webflow, Magento ✅ Funnel & Landing Page QA – A/B Tests, Campaign Readiness, Lead Flows ✅ Agile Project Management – Scrum, Kanban, DevOps workflows ✅ Test Management – Jira, TestRail, Browser Stack, Confluence 🔮 AI-Powered QA & Prompt Engineering Testing AI application behaviour and outputs for accuracy, UX coherence, and reliability ChatGPT-based test case creation, defect detection, and automation strategy Reduced manual effort by 50% via AI-augmented testing flows 🏆 Why Clients Trust Me ✔ 74+ Projects Delivered | Zero Escalations | 100% SLA Compliance ✔ Trusted by Clients in US, UK, UAE, Canada, Germany, Israel & More ✔ Business-Centric QA – Aligned with marketing KPIs, compliance goals, and ROI ✔ Deep FinTech QA – PCI-DSS, AML, KYC, Fraud Detection, ISO 20022, TSYS Prime ✔ AI-Driven Efficiency – Automating where it matters, manually validating where it counts 📌 Recent Impact Snapshots 📍 AI App Testing (Ongoing) – Validating workflows, testing model output alignment, optimising UX for stability 📍 Banking QA – Improved stability by 35%, accelerated releases with hybrid testing 📍 SaaS QA Automation – Cut test cycle time by 50%, reduced high-priority bugs by 30% 📍 eCommerce QA – 150+ defects resolved, boosting sales conversions 📍 Marketing Funnel QA – 99% bug-free launch for UK mobile-first startup 💬 What Clients Say ⭐ "Transformed our QA process using AI insights and automation." ⭐ "Aakash ensured our platform met regulatory and performance goals with zero surprises." ⭐ "Razor-sharp attention to detail. A game-changer for our QA efforts." 🤝 Who I Work Best With ✅ Product Owners, Marketers, Founders, CTOs ✅ Teams needing reliable QA with leadership and business sense ✅ Clients who want quality and speed, without compromise 📅 Availability ✔ Open to long-term QA partnerships and short-term testing sprints ✔ Comfortably overlapping 3+ hours/day with US, UK, or European time zones ✔ 100% Upwork-based collaboration – screen sharing, Jira, Docs, and Slack-friendly 💰 Service Rate Bands 💵 Manual QA: $15–$50/hr 💵 AI-Powered QA: $40–$70/hr 💵 Agile Project Management: $35–$75/hr 💵 Funnel & Marketing QA: $30–$60/hr 📩 Let’s Make Your Next Release Bulletproof Message me to align on QA strategy, timelines, or a discovery call. I take on only 1–2 new clients/month to ensure hands-on quality.

My professional experiences have been surrounded by the call center environment. Most of my works have been in Customer Service, both via telephone calls and email response.I have been a customer service / sales representative for XM Satellite radio and Claro Jamaica.Also I have experience responding to customer tickets on zendesk.com and other similar sites.I would love to have the opportunity to use my knowledge and experience to help organizations attain their goals. My most recent experience have been with Amazon.com. The company outsourced to Jamaica and I have worked as a Customer Service Representative, QA, Workforce Consultant, Agent Supervisor and Kindle Specialist. All positions were held for more that 1 year except for Kindle Specialist which was for 7 months. I will be able to transition really well into any position related to my above experiences. I am a fast learner and is willing to go the extra mile to get the job done and done very well.

I have over 10 years of experience in providing exceptional IT technical services, content writing and customer service which fosters customer retention and boosts sales. I have experience in[ Technical Writing and Software Quality Assurance as well​ as in the following areas: Product/Project Management Content Writer Video Tutorials, User & Training Manuals User Guides, Release Notes, Software Testing and Bug Tracking/Logging SRS, Test Plan, Test cases creation, Manual Testing Exploratory Testing, Smoke Testing Customer Service Specialist Customer Service Trainer Resolve customers issues, Troubleshooting errors Ticket, Chat, Phone, Email Support Agent The experiences that I have gained over the years and my positive interactions and feedbacks from my clients have caused me to confidently say, I Can Deliver Quality! I am flexible and adaptive to working across different cloud-based collaboration and productivity applications, including: Gmail, Google Drive, Dropbox CRM systems Social Media Marketer Skype, Teamviewer, Chrome Remote Desktop, Zendesk, Slack and potentially WhatsApp to name a few

​End-to-End Operational Expertise: Progressive career growth from frontline customer service and training to leadership roles in quality assurance. ​Technical & Analytical Skills: Proficient in data management, meticulous data entry, and Microsoft Office to drive technical precision. ​Human-Centric Leadership: Passionate about customer satisfaction and building strong, trusting relationships across teams and clients. ​Adaptable Problem-Solver: Ready to step outside immediate responsibilities to support broader organizational success