Hire the Best QA Managers in Kingston, JM

I am a Support Manager with over 10 years of experience in the said field. I provide unique and exceptional service that guarantee growth and development for businesses and myself.

Need a reliable developer to build or improve a Mobile/Web app + Backend APIs with clean delivery and clear communication? I’m a software engineer and former Chief Software Architect of a market research firm with experience leading builds from idea to production, including mobile apps, web systems, and API/microservices integration. What I can do for you: - Mobile app development (Android/iOS) and feature delivery - Web app + Backend development (REST APIs, integrations, databases) - System design guidance (architecture, technical direction, implementation planning) - QA-minded delivery (testing, edge cases, release readiness, UX) How I work: clear milestones, frequent updates, and practical solutions that fit your timeline and budget. If you share what you’re building (or what’s broken), I’ll suggest the fastest path to a stable result.

My professional experiences have been surrounded by the call center environment. Most of my works have been in Customer Service, both via telephone calls and email response.I have been a customer service / sales representative for XM Satellite radio and Claro Jamaica.Also I have experience responding to customer tickets on zendesk.com and other similar sites.I would love to have the opportunity to use my knowledge and experience to help organizations attain their goals. My most recent experience have been with Amazon.com. The company outsourced to Jamaica and I have worked as a Customer Service Representative, QA, Workforce Consultant, Agent Supervisor and Kindle Specialist. All positions were held for more that 1 year except for Kindle Specialist which was for 7 months. I will be able to transition really well into any position related to my above experiences. I am a fast learner and is willing to go the extra mile to get the job done and done very well.

Hey there! I'm Shanece Grant, a Marketing Specialist on a mission to captivate and inspire audiences through compelling content. With over 8 years of experience as a Certified Freelance Writer, Editor, and Social Media Manager, I've mastered the art of crafting engaging website content, captivating copies, gripping blogs, intriguing stories, shareable social media posts, and thought-provoking articles. I'm not your typical marketer—I'm a history and plant enthusiast with an insatiable curiosity for languages. Besides being fluent in English, I've actively immersed myself in the worlds of French and Spanish, and I'm currently diving headfirst into the complexities of the German language. This passion for languages fuels my creativity and enables me to bring a unique perspective to every project I tackle. When it comes to content creation, I'm a wizard of words, transforming ideas into compelling narratives that leave a lasting impact. I'm an expert in conducting thorough research, ensuring the accuracy and credibility of every piece I produce. With an eagle eye for grammar and an obsession for impeccable writing, I refine and polish my work until it shines. My skill set extends beyond the realm of content creation. I'm well-versed in managing Google Ads campaigns, leveraging SEO strategies to boost visibility, and skillfully handling social media accounts to drive engagement. I'm no stranger to tools like Google Search Console, SEMrush, and project management platforms such as Notion, Monday.com, and Asana, which help me stay organized and ensure seamless execution of projects. Throughout my professional journey, I've honed my marketing prowess in various roles. Currently, I'm the Head of Marketing at Gray Group International, where I orchestrate impactful campaigns that leave a mark. Prior to this, I served as a Growth Hacker and SEO specialist within the same organization, harnessing data-driven insights to achieve outstanding results. Additionally, my experience includes crafting persuasive copy, managing social media ads, and creating compelling internal and external communications that resonate with diverse audiences. While I thrive in the corporate world, my true passion lies in the freedom and creativity of freelance writing. For over a decade, I've immersed myself in the world of creativity, providing exceptional writing services across a broad spectrum—from crafting captivating stories to ghostwriting, business writing, and academic prowess. Beyond my professional accomplishments, I've had the privilege of interning with Live Well Jamaica, where I dabbled in journalism, wrote compelling articles, mastered email marketing, created catchy radio jingles, produced radio shows, and even honed my public speaking and social media management skills. I'm a firm believer in continuous growth and learning. I hold a recent SEO Certification from Hubspot Academy, adding another feather to my cap of expertise. With every new project, I push myself to deliver exceptional results, constantly raising the bar and exceeding expectations. When I'm not weaving words or conquering marketing challenges, you might find me exploring historical sites, immersing myself in different cultures, or losing track of time with a captivating book. I bring this zest for life, passion for storytelling, and insatiable hunger for knowledge to every project I embark on. If you're seeking a Marketing Specialist who can infuse your brand with a touch of magic, look no further. Together, let's create captivating campaigns that inspire, engage, and leave a lasting impression.

Customer Success, Account Management, and Sales professional with 5+ years of experience across SaaS, telecommunications, real estate, and B2B/B2C environments. I build strong client relationships, manage onboarding and retention, and resolve issues quickly and effectively. Experienced in handling high-volume client portfolios, improving customer satisfaction, and supporting revenue growth through clear communication and consistent follow-up. Comfortable working across support, sales, and technical teams in fast-paced environments. CORE SKILLS Customer Success • Account Management • SaaS Support • Client Onboarding • Client Retention B2C & B2B Sales • Cold Calling • Lead Qualification • Appointment Setting • Relationship Management Real Estate Transactions • CRM Management • Cross-Functional Collaboration • Process Improvement • Issue Resolution • Ticket Management • Documentation •Data Interpretation • Compliance & Account Monitoring • HubSpot • Salesforce • Slack • Google Suites • Microsoft Office • Shopify • Asana Let’s talk about how I can support your team.

I help businesses improve customer onboarding, customer experience, and operational performance through customer success, learning enablement, and scalable support processes. With 8+ years of experience across customer success, learning & development, and operations, I support teams in improving adoption, performance, and service outcomes across remote and enterprise environments. My background includes leading onboarding initiatives, driving customer adoption, improving KPI performance, supporting client retention efforts, and creating scalable training and operational processes. Most recently, I delivered long-term remote support through Upwork while managing customer communication, workflow coordination, and service delivery across a high-volume environment totaling 2,300+ hours. My experience includes supporting customer-focused environments across healthcare, operations, and customer enablement functions, with exposure to enterprise accounts and distributed teams. Areas I support: • Customer Success & Customer Experience • Customer Onboarding & Enablement • Client Communication & Relationship Management • Learning & Development Support • Training Program Delivery • CRM Management (Salesforce, Zendesk) • Process Improvement & Documentation • KPI Reporting & Performance Optimization • Cross-Functional Coordination • Operational Support & Workflow Management Tools: Salesforce | Zendesk | Shopify | Docebo | Moodle | Workday LMS | Asana | Trello | Tableau | Slack I work best with organizations that value customer outcomes, strong systems, measurable performance, and long-term growth. If you're looking for someone who combines customer success thinking with operational execution and enablement expertise, I’d welcome the opportunity to connect.