Hire the best BPO Call Center Specialists in Jamaica

Check out BPO Call Center Specialists in Jamaica with the skills you need for your next job.
  • $10 hourly
    I have worked with companies across various industries including eCommerce, legal, real estate, software and technology, and health. With a proven track record of helping eCommerce companies scale to 7 figures and generating over 12 million in revenue for clients in 2022 alone. One of my standout achievements is my experience in setting up customer support departments from scratch. I have a keen eye for identifying pain points in the customer journey and designing strategies that lead to increased customer satisfaction and retention. My expertise in management has been honed through years of experience in the industry, and I have worked with numerous companies to develop strategies that increase revenue while maintaining a focus on the customer experience. My approach to the industry is centered on building long-term relationships with clients and driving sustainable growth. Throughout my career, I have demonstrated a commitment to excellence, consistently delivering results for my clients. I am a strategic thinker with a strong work ethic, always willing to go above and beyond to ensure success.
    Featured Skill BPO Call Center
    Call Center Software
    Call Center Management
    CRM Software
    Team Management
    Phone Support
    Zendesk
    Online Chat Support
    Zendesk API
    Customer Support
    Technical Support
    Intercom
    Operations Management Software
    Gorgias
    Staff Recruitment & Management
  • $6 hourly
    Hello, my name is Kidiesha and I am from Jamaica. I have over three years experience in the BPO industry as a customer service agent. I assisted with solving customer issues related to numerous companies inclusive of Amazon, Kindle and AT&T. My strong interpersonal skills gave me the required platform to not only provide alternatives for customers but incessantly improve their experience wholeheartedly. It is indeed an experience that requires a lot of patience as well, something that i possess in abundance, to ensure that the potential for customer satisfaction is maximized. I also have over five years experience in the sales industry. I am honest and dedicated in whatever I do. I am self motivated and I easily adapt to changes within any organization. A decision to be apart of this fraternity is one that you will not regret. I have experience in Microsoft word, Microsoft excel, inventory management and data entry. am proficient in handling goods receivable and indoor sales. All assignments would be performed on an android or HP device. You can contact me via email if you want to hire me. Thank you
    Featured Skill BPO Call Center
    Travel Planning
    Customer Service
    Telemarketing
    Inventory Management
    Scheduling
    Salesforce CRM
    Data Entry
  • $5 hourly
    Hello, my name is Odette Chambers-Scott and I am from Jamaica. I have over ten years of experience in Customer Service and over three years of experience in the BPO, Sales Representative agent and Cold Caller Agent. I am Honest, easy-going, I have the ability to work in groups or by myself if necessary. I am hardworking and dedicated to what I do and easily adapt to changes within any organization. I have experience in the Travel agency business, Internet research, filing, Microsoft word. All assignments would be performed on an Android or Hp device. I am certified in Travel Agent, and with my past experience I was able to carry out all assignments given to me with accuracy. Over the years I have dealt with Customers not only over the phone but Face-to-face where I was exposed to manageable Customers but also challenging ones, but in the end I was able to leave a satisfactory smile on all my customers face. All I ask is for you to consider my perspicacious aspiration to become an erudite factotum in your organization. I am available for an interview at any time available to you for your perusal
    Featured Skill BPO Call Center
    Telemarketing
    Brand Marketing
    B2B Marketing
    Travel Planning
    Microsoft Office
    Sales Promotion
    Cold Calling
  • $10 hourly
    I am a professional customer services representative with over 10 years of experience in various customer industries. I can grasp concepts very quickly, I am always eager to learn new and interesting things, I am a team player and over the years I have always strived to meet client needs. I am experienced in Customer support representative (CSR), Debt Collections, Reservations, B2B Calls and Services, Sales, and Loan processor. Communication is very important to me I prefer great communication with clients. I'm very knowledgeable with the following systems: ✓HubSpot ✓Slack ✓Phone Burner ✓Infinity ✓Decision Logic ✓Sales Force ✓Navis CRM ✓RoomKey PMS ✓IQware ✓ Navis ✓Dynamic ✓Zendesk
    Featured Skill BPO Call Center
    Stella Scheduling Online Appointment Scheduling
    Customer Service
    Medical Records Research
    Inbound Marketing
    Front Desk
    Central Reservation Systems
    Outbound Sales
    Sales
    B2B Marketing
    Lead Generation
    Debt Collection
  • $7 hourly
    Hello, my name is Crystal and I am from Jamaica. I have one year experience in Geriatric care and over three years experience in BPO customer service agent. I am hard working, caring,loyal and a responsible person. I am very dedicated person who easily adapt to any changes in an organization. I have experience in internet research,telephone handling,sales and filing. All these assignment would be perform on a android or Hp device. I am certified in geriatric care and with my past experience I was able to carry out all duties given to me with accuracy.
    Featured Skill BPO Call Center
    LiveAgent
    Quality Assurance
    Appointment Setting
    Brand Marketing
    Lead Generation
    Sales Promotion
    Cold Calling
    Clerical Skills
    Customer Service
    Call Scheduling
    Phone Communication
    Receptionist Skills
    Online Chat Support
    Social Media Management
  • $10 hourly
    Hello, my name is Francine, and I am from Jamaica. I have over five years of experience in the secretary field. And more than two decades of experience as a BPO customer service agent and a Researcher. I am trustworthy, hardworking, and committed to what I do. I am self-encourage and quickly adapt to changes within any organization. I have experience in Telephone handling, bookkeeping, Internet research Filing, and Microsoft Word. All assignments would be performed on an Android or HP device. I am certified in work ethics and professionalism, and with my past experience, I was able to carry out all assignments that were given to me with precision.
    Featured Skill BPO Call Center
    English
    Phone Support
    Financial Audit
    Receptionist Skills
    Customer Support Plugin
    Customer Support
    Communication Etiquette
    Administrative Support
    Customer Service
    Data Entry
    Microsoft Office
    Communications
  • $12 hourly
    I am a native English professional. I collaborate with clients to ensure appropriate and flawless work. My recent freelance services include customer service, proofreading, copyrighting, writing content, account management, procurement and also being a virtual assistant. If you are looking for a focused professional with quality assistance and work, you will be pleased.
    Featured Skill BPO Call Center
    Email Support
    Microsoft Excel
    Customer Support Plugin
    Virtual Assistance
    Copy Editing
    Customer Service
    Copywriting
    Data Entry
    Proofreading
  • $12 hourly
    I'm a results-driven and ambitious professional with 4+ years of experience in sales, customer service, and recruitment. My proven track record of success includes talent acquisition, sales growth, and customer satisfaction. I'm skilled in communication, negotiation, and time management, with a strong passion for business growth and development. Throughout my career, I've developed expertise in recruitment and talent acquisition, sales and business development, and customer service and relations. As a recruiter, I've sourced, screened, and placed top candidates in various industries, consistently meeting and exceeding recruitment targets. In sales and customer service, I've provided exceptional customer service, driving sales growth and building strong relationships with clients. I'm excited to connect with like-minded professionals, explore new opportunities in recruitment and sales, and share knowledge and best practices in talent acquisition and business development. Let's connect and see how we can support each other's growth and success!
    Featured Skill BPO Call Center
    Communications
    Customer Support
    Customer Service
    Oracle
    Email Communication
    Recruiting
    Data Entry
    Product Knowledge
    Customer Satisfaction
    Insurance
    Salesforce
    Sales
    Phone Support
  • $12 hourly
    I am very creative. I am a fast learner who possesses good interpersonal and communication skills. I also aim to score the best in all projects taken on or assigned to me. I am looking to improve my skills in different fields once I am deemed a fitting candidate for the role. I am also a mother of two who loves family time, and my current work-from-home experience aids in assuring more family time, as you do not have to be out of the home for hours.
    Featured Skill BPO Call Center
    Time Management
    Salesforce CRM
    Sales
    Email Communication
    Data Entry
    Collections Framework
    Recruiting
    Communication Etiquette
    Order Fulfillment
    Customer Support
    Interpersonal Skills
    Order Tracking
  • $10 hourly
    I'm a graduate of the University of the West Indies with a bachelors degree in Hospitality Management. I have experience working in customer service, guest services, technical support, sales, bartending, night auditing and motor vehicle insurance. I'm a very hard worker and a fast learner who is able to work with little or no supervision once the tasks are clearly outlined. I am always eager and willing to learn the necessary skills to get the job done. Speak with any of my references, they'll tell you that I'm the one you hire to get the job done.
    Featured Skill BPO Call Center
    Customer Satisfaction
    Computer Skills
    Salesforce Lightning
    Mathematics
    Cultural Adaptation
    Opera
    Resolves Conflict
    Customer Service
    Active Listening
    Product Knowledge
    Leadership Skills
    English
    Email Support
    Online Chat Support
  • $20 hourly
    Career overview: With 18 years of expertise in Logistics Coordination, Disbursement Billing, and Customer Service, I bring a wealth of experience to contribute to your team. A seasoned professional with a track record of success, I am eager to bring my skills and dedication to enhance operational efficiency and customer satisfaction within your organization. In my previous role as a Supervisor in the Disbursement Department at Maritime and Transport Services Limited, exclusively as the agent for Maersk Line from 2011 to 2020, I led a team of seven. My responsibilities included organizing, assigning, verifying, and approving daily tasks, as well as providing support, encouragement, and ensuring a positive work environment. I implemented incentive programs, such as birthday clubs and Christmas gift exchanges, to foster team cohesion and contribute to the overall success of the department aligned with the company's vision. I've collaborated with different shipping agents, including NVOCCs, Freight Forwarders, and Mainline carriers, throughout my career. *Experienced - In Import documentation, creating and uploading manifest to Customs, POD, and various government bodies. *Track and trace - Tracking of FCL / LCL/ LTL by container numbers or bill of lading, providing milestone updates to receiver/ consignee to inform them of the status of their Cargo. * Process/ calculate local or terminal charges based on tariffs and rates. Calculating berthing fees using the vessel's NRT for charters/ owners on behalf of their agents and creating a final invoice through a provided system or Excel. *Provide updates regarding and liaise with the CFS team regarding the Devanning of containers and providing an overall customer experience. My skill set is as follows: *Problem-solving skills my ability to listen to the client to gain valuable insight, analyze discrepancies, and find a quick and unique solution to the problem. * Strong communication skills - Excellent ability to communicate verbally and written in English, providing a transparent, respectful, and professional tone through all channels (phone, email, chat). * organizing, assigning, and creating Proforma / Final invoices( FDA) to charters, owners, and vessel managers and follow-up to ensure that quotes align with tariffs. Follow-up and dispatching Final invoices via e-mail and international post to their respective principals. * Providing a harmonious environment for all team members and sub-members, providing them with confidentiality, transparency, fairness, and adaptability. * I am proficient in Microsoft applications (Word, Excel, Access, and Outlook) and am a fast learner as I can quickly understand concepts and apply my general knowledge to them. *Leadership and Social Skills: Good ability to delegate daily tasks and ensure execution, provide subordinates with confidentiality while applying emotional intelligence. Build team confidence with incentive programs such as monthly team meetings and birthday clubs to celebrate team and individual successes. Proficient in using: *Monday - Project Management Software * 3CX - VOIP system *Pipedrive - CRM * Freshwork - CRM *Purechat - Chat Software * Grasshopper - VOIP software * Microsoft Suites (Word, Excel, Outlook, Teams) * Google (SHeets, Meet, Calendar) *RMIS *NEXTIVA *DAT Load Board *Truckstop *EZ Loader *Slack *Openphone *Twilio *Intercom *Shopify *Circuit *Manychat
    Featured Skill BPO Call Center
    Third-Party Logistics
    Customer Service
    Phone Communication
    Data Entry
    Shipping & Order Fulfillment Software
    Administrative Support
    Logistics Management
    Freight Forwarding
    Customer Support
    Supply Chain Management
    Email Support
    Call Center Management
    Phone Support
  • $10 hourly
    I have worked as a Customer Experience Specialist/ Virtual Assistant for over 5 years. During that time frame I have offered, phone, email, and chat support, Social media management, data entry, and appointment setting. I believe in customer satisfaction, as such I go beyond expectation to ensure that my clients get excellent return on investment. I am excellent communicator, dedicated to task and good at time management. To better do my job, I have become versed in applications like Google Applications, Zendesk, Asana, etc. I also value continuous improvement and pride myself in learning new skills and how to use new applications to increase efficiency. My goal is to please you, lets keep in touch. Warm regards Teniesha
    Featured Skill BPO Call Center
    Phone Support
    Business Process Outsourcing IT Services
  • $8 hourly
    My name is Kimberlie and I am a University graduate. Through the skills I have acquired in and out of the classroom, I see myself as an asset to any organization. I have excellent interpersonal skills and possess the ability to work both independently and as part of a team. I can take the initiative and deliver tasks promptly with exemplary results under time constraints without compromising the standards of my clientele. Skills + Calm and Patient + Exceptional Communication Skills + Great Listener + Quick Thinking
    Featured Skill BPO Call Center
    Customer Service
    Customer Experience
    Interpersonal Skills
    Microsoft Office
    Data Entry
    Email Support
    Online Chat Support
    English
    Zendesk
  • $7 hourly
    I'm a Customer Support Specialist with experience handling voice, email, and chat support for small and medium businesses. I have many years of experience working in customer service-related jobs so I am no stranger to meeting and exceeding the expectations of clients and customers. Summary of personal skills: * Quick Learner * Energetic and Organized * Strong Verbal and Written Communication * Cooperative Team Player * Computer Proficient
    Featured Skill BPO Call Center
    Online Chat Support
    Multitasking
    Customer Service
    Food Pattern
    In-App Support
    Customer Support Plugin
    Audio Transcription
    Customer Support
    Food
    Video Transcription
    Food & Beverage
    Email Support
  • $7 hourly
    I am ambitious and driven. I thrive on challenges and constantly set goals for myself, so I have something to strive toward. I'm not comfortable with settling, and I'm always looking for an opportunity to do better and achieve greatness . I have done a three(3) month course in Business Management and i also have 1 year experience in Customer Service and i have worked in the BPO Industry for Four (4) and a half Years . I'm Talented and Hardworking i take my work very seriously . I complete assigned projects in given time, and follow deadline strictly, these skills, which I possessed naturally and were better developed at employment at my previous work place.
    Featured Skill BPO Call Center
    Debt Collection
    Business Management
    Customer Service
  • $12 hourly
    Hi there! I am a Call Center Recruiting and Training specialist with over three years of experience. I have experience in the BPO industry, Insurance Sales, SEO and Real Estate Sales with clients in the U,S. Canada, Australia and the UK. My specialties include Recruiting, Training and Strategic Planning, I have managed campaigns with various clients for both Inbound and outbound agents. How I can serve your business; Create Recruiting/Screening and Training Processes Create and manage Cold Calling Campaigns Create and manage Customer Service Campaigns Create and manage Technical Support Campaigns Create functional business strategies to streamline business processes My goal is maintaining a consistent flow of quality candidates who work remotely to suit your business needs in terms of fluency and speech quality, experience and disposition, all while building a strategic operation that brings positive results to your clients. My passion and experience will assist you in building and maintaining a first rate Call Center business!
    Featured Skill BPO Call Center
    Call Center Management
    Staff Recruitment & Management
    Operations Management Software
    Phone Communication
    Administrative Support
    Online Chat Support
    Candidate Interviewing
    Bank Reconciliation
    Bookkeeping
    Candidate Sourcing
    Technical Support
    Customer Support
    Sales
    Customer Service
  • $10 hourly
    I have over ten (10) years of Customer Service experience and have dealt with both local and internal customers this has helped me to develop good phone manners, as well as the ability to deal with agitated or distressed customers. I am accustomed to working on multiple projects simultaneously. My duties included making receiving customers calls and emails to query their accounts. During my current employment I have implemented several new strategies which has significantly reduce customers complains. I am organized, great at meeting deadlines. Skilled in the use of computers and related software applications. I have also had extensive experience using Microsoft Office, including Excel and PowerPoint. On a daily basis I perform a series of data entry jobs, updating hundreds of customers account. Data Entry has been the major part of my life, speed and accuracy is also motto. I aim for the highest standard my previous managers always wants me back, I feel this is a good sign that I am doing something right.
    Featured Skill BPO Call Center
    Medical Billing & Coding
    Customer Service
    Phone Communication
    Customer Support
    Invoicing
    Email Communication
    Data Entry
    Microsoft Excel
  • $13 hourly
    Highly effective professional with over 10 years of experience in BPO, logistics, operations management, and procurement, delivering exceptional results for clients across multiple accounts. As a native English speaker with excellent communication skills, I've built a strong track record in phone, email, and chat support. My expertise extends to eCommerce (including Amazon, and Shopify), technical support, customer service, VA functions, data entry, and call center operations. I'm a skilled listener, adaptable, and thrive in fast-paced environments, always looking for ways to optimize processes and drive business growth.
    Featured Skill BPO Call Center
    Canva
    Operations Research
    Customer Service
    Phone Communication
    Email Communication
    Data Entry
    Email Support
    Social Media Management
  • $13 hourly
    I am an expert Business Development & Virtual Call Center Management practitioner who has: ✖️9+ Years experience of Business Development strategy and workforce management serving within the capacity of Manager & Snr Manager within the BPO industry. ✖️7+ Years of Project Management experience: Project Strategy & Execution (APM, Scrum, Six Sigma methodologies) ✖️Expertise in competitive intelligence and new vendor acquisition for practitioner lead roundtables, within the continued education and conference space (North America & Europe). ✖️Expertise Workforce management software and methodology. LTF/STF forecasting, erlangs, Capacity scheduling, occupancy, shrinkage, service level reporting. ✖️Possess inept proficiency with CRM software and platforms such as: Ninjato, Salesforce, Oracle, Tableau, Zendesk, Microsoft PowerBi
    Featured Skill BPO Call Center
    Freshdesk
    Order Tracking
    Six Sigma
    Requirement Management
    Help Desk Software
    Information Technology
    Email
    Employee Engagement
    ISO 9001
    Business Analysis
    Sales Management
    Partnership Development
    Budget Management
  • $10 hourly
    Hello. I am Lurline and I am a Jamaican Customer Service Representative and Telemarketer. I have worked as a Customer Service Representative in the Business Process Outsourcing sector in my country for over 6 years. Additionally, I have also worked as a Telemarketer for 2 years. Some of my skills are Customer Service, Customer Support, Appointment Setting, Virtual Assistance, Telemarketing, Cold Calling, etc. I am a dedicated, focused, hard-working, and diligent person who strives to deliver the highest quality work. I look forward to working with you.
    Featured Skill BPO Call Center
    Customer Support
    Customer Satisfaction
    Telemarketing
    Phone Support
    Customer Service
    Cold Calling
  • $9 hourly
    I am an excellent communicator who possesses analytical and interpersonal skills, a conscientious individual who works hard and meticulous. I have experience working with a diverse workforce/group, which has given me a distinct advantage in managing and maintaining excellent relations while realizing business/clients objectives. I work well with minimal supervision, and I am dependable. I have over seven (8) years of customer service experience assisting clients/customers in Jamaica, the Caribbean, and the USA. My areas of expertise are as follows: ✅ MS Office Suite ✅ Transcription ✅ Email and File Management/Handling ✅ Data Entry ✅ Web Research ✅Appointment Setting ✅ All Admin Support ✅ Proofreading ✅Scheduling ✅Lease Processing ✅Vendor Management and Relations ✅Fleet Management ✅Office Administration ✅Supervisory Management ✅Sales and Marketing ✅Customer Service ✅Project Management ✅Negotiating
    Featured Skill BPO Call Center
    ChatGPT
    Cold Call
    Virtual Assistance
    Appointment Setting
    Lead Generation
    Social Media Management
    Salesforce
    Administrative Support
    Scheduling
    Customer Service
    HubSpot
    Digital Marketing
    Email Communication
    Data Entry
  • $10 hourly
    PERSONAL SUMMARY I consider myself to be a reliable, hard-working individual with a passion for helping others. I aim to further develop myself personally, and professionally by seeking out the correct job role; which allows me to build rapport with customers, colleagues and stakeholders. I have a passion for learning, particularly continuing to strengthening my Mathematics skills as I aim to start a tutoring business in the future. Although my work experience is currently limited, I am known by previous colleagues and peers to have a good work ethic, 100% attendance and was always punctual.
    Featured Skill BPO Call Center
    Gaming
    Translation
    Mathematics
  • $13 hourly
    Dynamic Business Development Manager with a history of strategically acquiring clients and cultivating relationships to maximize revenue and drive growth. With over 5 years in sales and business development, I specialize in identifying high-potential markets, building strong client partnerships, and creating impactful sales strategies that consistently exceed targets. I approach every assignment with a client-focused mindset, customizing solutions to meet client objectives and produce quantifiable results. From market research and lead creation to closing high-value agreements and guaranteeing long-term customer pleasure, my experience covers every aspect of the sales cycle. I am committed to identifying chances that enhance brands and promote long-term growth, and I am well-known for my strong communication, negotiating, and analytical abilities. I'm here to assist you in reaching new markets, growing your clientele, and producing outstanding outcomes. Let's get in touch and advance your company. Technical Skills Product Knowledge EF SET C2 SCORE Microsoft Office 365 Products (Teams, Outlook, Excel, Powerpoint, Word), Hubspot, Hercules, Remote Desktop, Agent Console, Opus, Cloud Talk, Active Campaign and more Customer Relationship Management Business Development Strategy Sales Strategy and Execution Client Acquisition and Retention Sales Forecasting and Pipeline Management Relationship Building and Networking Revenue Growth Optimization Negotiation and Closing Deals Strategic Partnerships Development Cross-Functional Team Collaboration Competitive Analysis Presentation and Communication Skills Sales Training and Development Problem-Solving and Conflict Resolution
    Featured Skill BPO Call Center
    Microsoft Excel
    Microsoft Word
    CloudTalk
    Microsoft Office
    Customer Support
    Debt Collection
    Technical Support
    Cold Calling
    Business Development
    Appointment Scheduling
    Virtual Assistance
    Customer Service
    Sales
    Data Entry
    Typing
  • $15 hourly
    Dynamic and results-oriented professional with a strong background in business operations, customer service, and digital marketing. Known for delivering exceptional client experiences, driving brand growth, and executing effective marketing strategies. Proven ability to lead teams, manage administrative functions, and enhance operational efficiency. Skilled communicator with a creative edge and a commitment to excellence, offering a unique blend of strategic insight and hands-on experience across diverse roles and industries.
    Featured Skill BPO Call Center
    Executive Support
    Email Communication
    Event Planning
    Avaya
    Sales
    Customer Experience
    Social Media Content
    Customer Support
    Paid Media
    Customer Service
    Customer Satisfaction
    Social Media Management
  • $5 hourly
    OBJECTIVE: To work in an environment where I can be an asset; utilizing my skills and abilities for the growth of such organization. I am very noble and humble well organized and always achieves whatever goal is set out to accomplish.
    Featured Skill BPO Call Center
    Customer Service
    Technical Support
    Phone Communication
  • $7 hourly
    JOB OBJECTIVE * To work cooperatively in a team to ensure that all my tasks are effectively and efficiently done. PROFESSIONAL PROFILE * Good interpersonal skills * Good oral and written communication skills * Good computing skills( Microsoft Office Suite)
    Featured Skill BPO Call Center
    Call Center Management
    Microsoft Office
    Customer Service
    Outbound Sales
  • $15 hourly
    WORK EXPERIENCE VS OUTSOURCING BPO Summary: VS Outsourcing is a team of experienced professionals dedicated to providing efficient and reliable outsourcing services to businesses of all sizes. Our services include customer service, technical support, data entry, accounting, and more. We pride ourselves on our ability to provide topquality, cost-effective outsourcing solutions to help businesses achieve their goals. Services: Customer service Technical support Data entry Accounting And more Mission: Our mission is to help businesses achieve their goals by providing top-quality, cost-effective outsourcing solutions. We strive to be a trusted partner to our clients, utilizing our
    Featured Skill BPO Call Center
    Campaign Management
    Call Center Management
    Account Management
    LiveAgent
    Recruiting
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