Hire the Best Technical Support Specialists
in Jamaica

I have had leadership roles over the years with reputable organizations including government bodies that saw me tending to teams of 10-20 individuals at a time, each with a different skill set thus having different job descriptions that require personalized job details for each professional to carry out their prescribed duties. I have dealt with clients from various demographics on a wide range of topics including sales marketing and Real estate. I have been able to successfully convince potential clients with my superb marketing skills to lease warehouse spaces of some 15,000-40,000 square feet for multinational corporations on ( The Garmex Freezone) located in Kingston Jamaica and also attend to other existing clients and specific needs that arise at there facilities through proper liaise on methods that ensure a high level of infrastructural integrity is adhere to and maintained, not only on the Garmex but across the island at other government ran facilities that fall under our company's jurisdiction all while ensuring that my staff is well equipped with the right tools to ensure safety, lower risks/risk aversion and also minimizing material wastage, so they can succeed at any given task they may have been assigned to at any period of time. I do consider myself to be a leader that can be a benefit to your real estate position that may be available and look forward to being a leader of a lifebushido team or simply a member of the team because I know I possess the right attitude and foresight to bring continued value to your esteemed organization.

I am a graduate of the University of the West Indies, Jamaica, where I obtained a Bachelor of Arts Degree in French. I have been working in the Customer Service Industry as a Bilingual Technical Support Specialist for over 10 years handling technical questions and providing support to various clients via phone, chat and e-mail. I am also no stranger to appointment setting as I have worked with Yelp in that capacity for over 2 years. I am a diligent worker who is always willing to learn. I am knowledgeable in Microsoft Office, namely Microsoft Word and Microsoft Excel. I have a high proficiency in Social Media Platforms such as Facebook, Instagram, and Twitter. In my past jobs, I have worked as a Receptionist and an Administrative Assistant. My native language is English Language and I am also fluent in French. Skills: 1. Bilingual Customer Service Support 2. Appointment Setting 3. Administrative Support 4. Data Entry 5. Transcribing (Audio to MS Word) 6. Transcription 7. Social Media Management 8. Social Media Marketing

Find qualified candidates beyond the applicant pool. I help hiring teams source passive talent, screen for role fit, and move credible candidates onto the shortlist. As a Technical Recruiter and Talent Sourcer, I combine targeted search with structured candidate evaluation and clear hiring-manager communication. You get a recruiting partner who understands the requirement, investigates the evidence, and keeps the pipeline moving. RECRUITING & TALENT ACQUISITION • Candidate sourcing: LinkedIn Recruiter, LinkedIn sourcing, Boolean Search, X-Ray Search, Apollo, and targeted passive candidate outreach. • Candidate screening: Resume screening, structured pre-screen interviews, and evaluation against agreed role requirements. • Candidate shortlisting: Clear summaries covering relevant experience, strengths, gaps, and questions for the next interview. • Recruiting operations: Pipeline management, candidate follow-up, interview coordination, and actionable hiring-team updates. • Hiring-manager partnership: Clarifying must-haves, refining search criteria, and communicating pipeline challenges early. My strongest recruiting depth is in cybersecurity and technical talent, including IT, cloud, and enterprise technology environments. I also bring blockchain and Web3 sourcing experience. For broader professional hiring needs, I apply the same disciplined approach to understanding the role, finding relevant people, and evaluating fit. In my current role as Manager - HR, Finance and Recruiting at StopAHack, I handle technical candidate sourcing, structured screening, candidate evaluation, and recruiting pipeline coordination. I work with hiring stakeholders, recruiters, professional-services teams, finance teams, and senior leaders to keep hiring aligned with business needs. I work in international and distributed environments, with native English and fluent French. RESUME WRITING & LINKEDIN OPTIMIZATION I also help professionals communicate their value through targeted resume writing, resume optimization, LinkedIn profile optimization, interview preparation, and career positioning. My recruiting experience informs this work: I assess how a candidate’s experience matches an opportunity, identify what needs to be clearer, and turn that experience into focused, credible positioning. My Upwork reviews include successful resume and LinkedIn projects, alongside recognition for communication, attention to detail, and quality. Whether you need a focused sourcing project, structured candidate screening, or ongoing recruiting support, I can help you establish a clear scope and practical next steps. Hiring? Send me the role, target location, and the biggest difficulty you are having with the search. Working on your next career move? Send me your current resume and target role.

I help bring characters alive, and capture the heart of the listener with my delivery. I also help businesses deliver exceptional customer experiences while protecting revenue and maintaining strong client relationships. I offer voice-over and narration services, delivering clear, engaging, and professional audio for audio books, faceless videos, business communications, explainer content, and customer-facing recordings. I have trained and transformed my tone and dilect to be fun, convincing, and immersive in my speech and delivery, with excellent cadence and engaging delivery. I find emmense pleasure in using my skills effectively to bring characters and storylines alive. I take voice over inspiration from a host of brilliant narrators in Abby Craden, Scott Brick, Dan Morgan, Allison Mclemmore, Harry Lloyd, Roy Dotrice,and others,. These professionals have taught me the art of transporting the audience directly into the storyline, immersing them palpably into the various, and distinct lives of characters. I am therefore excited for an opportunity to join your team, doing my part in bringing your project to life to reach, assure and impact your audience. With over 11 years of experience in customer service, technical support, and collections, I bring a results-driven approach to every interaction. My strength lies in communication. I know how to listen, de-escalate, and guide conversations toward solutions that satisfy both the customer and the business. Whether through email, live chat, or phone support, I maintain a professional tone, clear delivery, and a focus on resolution. What I can support you with: Voice Over & Audio Narration Customer Support (Email, Chat, Phone) Technical Support (Tier 1 & Tier 2) Billing & Dispute Resolution Collections & Payment Follow-Ups Customer Retention & De-escalation CRM Management & Documentation Virtual Assistant (Customer-Focused Tasks) I am reliable, detail-oriented, and focused on delivering results that improve both customer satisfaction and business performance. I create win win interactions where the customer is satisfied and, while protecting the firm'simage. I pride myself remaining calm under stressful conditions, and ensuring that the customer's concern is understood and dealt with in a friendly, professional and prompt manner. I learn and understand new products and ideas easily, beause I'm hungry for growth , so that I can in turn provide exceptional service and build upon my accomplishments. These past experiences and attributes I know are valuable assests to the success of your project and I would love to be apart of such an adventure to ensure that we both benefit from such rich desires and ambtions. Words are my passion, to indent my signature in a good book or in the listener's mind, or to spill my mind all over a white canvas, bringing a dead tree back to life in poetic order intermingled with savory chaos is my purpose. Whether a captivating 20 sec video or a 10hr thought provoking, reality escaping audiobook, or even a mouth watering poem written in free verses to free or ease the mind, a "sonnet" to twist your wandering heart, or a "Carpe Diem" that sends you through the phases of time, allow me to enrapture your audience, I will make you and them beg for more, the experience of climbing any mountain, drowning in any ink-filled ocean, soaring above every satire to find content that leaves even the most lost, stringent or free in hopeless bliss. I breathe pride into these skills and their fiery breaths do not waiver, whether novels for the soul, poetry for the parched mind, stories for the dreamer, I voice will re-arrange your imagination and feed your hunger for brilliance, for more. I sharpen my skills constantly and I currently take voice acting classes as convining storytelling is starting to become a lost art form. I welcome your mind into the vocal heart that is my own, of one of few remaining dedicated artists who continues to evolve in her ART.

I help busy business owners, executives, and growing teams stay organized, responsive, and on track. With 5+ years of experience across customer support, administrative operations, executive assistance, project coordination, and remote client support, I’m comfortable stepping into the details that keep a business running smoothly. I can help with: • Executive & administrative support • Email and calendar management • Customer & client communication • CRM management and data organization • Project and task coordination • Scheduling, follow-ups, and documentation • Research and data entry • Process creation and workflow organization • Shopify and e-commerce support • Customer support platforms including Zendesk, Freshdesk & Gorgias • Salesforce and other business systems • Marketing and content support I’m the type of person who doesn't need every task broken down step-by-step. Give me the objective, the information I need, and the deadline, and I can take ownership of the next steps. My goal is simple: make your workload lighter, keep things organized, and make sure important tasks don't fall through the cracks. If you need someone dependable who can handle the day-to-day details while keeping the bigger picture in mind, I’d be happy to support your team.

High-performing professional with 4 years of experience delivering high-impact work in operations and training development. Skilled in developing strong internal and external relationships to facilitate the collaborative achievement of high-priority goals. Confident in my ability to thrive in a fast-paced setting and leverage skills in process development, project management, operations management (HR management: KPI Development, HR policy creation, Employee action plan, Recruiting), customer escalations, training development, Quality Analysis, Social Media Content Creation, Email and Live Chat management, SOP documentation, Excel, G-Sheets, Phone. My collective skills will enable you to leverage team success. Committed to lifelong learning and going the extra mile to contribute to facilitating continuous improvement. My skill set encompasses: - Team management and supervision - Administrative work - Recruitment - Virtual assistance - Appointment setting - Sales and telemarketing - Dropshipping - Customer service support - Email support and transcription - Data entry -Project Management -Quality Assurance -Analytical Skills -Lead Automation