Hire the Best Technical Support Specialists
in Jamaica

I help busy founders and executives stay organized, save time, and scale their operations without the overwhelm. With over 5+ years of experience in executive support, client management, and operations, I don’t just complete tasks. I help streamline workflows, manage priorities, and keep your business running efficiently. Here’s how I support you: ✔️ Calendar & inbox management (ensuring nothing slips through the cracks) ✔️ Client onboarding, communication & follow-ups ✔️ CRM management (GoHighLevel, Tax Nitro, HubSpot, Salesforce) ✔️ Workflow automation & pipeline management ✔️ Scheduling meetings, coordinating teams & handling operations ✔️ Invoicing, payment follow-ups & administrative processes I’ve worked directly with CEOs and leadership teams, supporting day-to-day operations, managing client pipelines, and ensuring smooth execution across multiple business functions. I’m proactive, detail-oriented, and solution-driven meaning you won’t have to micromanage. If you’re looking for someone who can take ownership, keep things organized, and help your business run smoothly, I’d love to support you.

I help companies source, screen, engage, and move qualified candidates through organized recruiting workflows across technical, customer-facing, operations, administrative, and corporate roles. My work includes full-cycle recruiting support, technical talent sourcing, hiring plan review, resume screening, structured pre-screens, candidate outreach, interview coordination, pipeline tracking, candidate follow-up, and recruiting operations. I have supported hiring needs across cybersecurity, SaaS, customer support, operations, and corporate environments using LinkedIn Recruiter, Apollo, Boolean search, keyword targeting, cold outreach, pipeline tracking, and role-fit evaluation. In my current recruiting work, I support technical and non-technical hiring connected to cybersecurity and enterprise client environments, including roles aligned with Palo Alto Networks hiring needs. I understand both sides of the hiring process: how recruiters and hiring teams assess candidates, and how professionals need to present their experience to get shortlisted. That allows me to support businesses with recruiting execution while also helping job seekers with ATS-friendly resumes, LinkedIn optimization, cover letters, interview preparation, and career pivot strategy. Before moving deeper into recruiting and operations, I spent 9+ years in bilingual English/French customer service and technical support across SaaS, e-commerce, consumer technology, and electronics. That background strengthened my written communication, client care, escalation handling, follow-through, candidate experience, and remote team communication skills. What I Support • Full-cycle recruiting support • Technical and non-technical talent sourcing • Hiring plan review and role alignment • LinkedIn Recruiter, Apollo, Boolean, and keyword sourcing • Cold outreach and passive candidate engagement • Resume screening and candidate evaluation • Structured candidate pre-screens • Interview scheduling and coordination • Candidate preparation and follow-up • Pipeline tracking and recruiting operations • Hiring team updates and stakeholder coordination • Offer-stage follow-up and onboarding coordination • Post-hire operational follow-through • Bilingual English/French customer support • Resume writing and resume rewrites • ATS-friendly keyword alignment • LinkedIn profile optimization • Cover letters and interview preparation • Career pivot and promotion positioning My approach is organized, practical, and outcome-focused. Whether you need help finding qualified candidates, screening applicants, managing candidate communication, supporting recruiting operations, improving resumes before submission, or providing clear bilingual customer support, I bring a mix of recruiting judgment, client service discipline, and strong writing ability.

For the past 6+ years, I’ve helped Shopify store owners and agencies build, customize, and troubleshoot Shopify stores through clean theme development, Liquid customization, and strong HTML, CSS, and JavaScript work. My main focus is Shopify theme development, theme customization, storefront fixes, custom sections, product page updates, collection page edits, mobile responsiveness, app display issues, and general Shopify troubleshooting. I can help with both smaller store fixes and more involved theme work, including setting up new sections, adjusting theme functionality, improving layouts, and making sure the store works properly across desktop and mobile. I currently work in Shopify theme technical support and have supported merchants using premium Shopify themes such as Baseline, Pipeline, Label, Cascade, Exhibit, Broadcast, and Shapes. That experience has given me a strong understanding of how Shopify themes are structured, how merchants use them, and how to optimize stores for varying niches. Here’s what I can help with: ✔ Shopify theme development ✔ Shopify theme customization ✔ Liquid, HTML, CSS, and JavaScript updates ✔ Custom Shopify sections ✔ Product page and collection page edits ✔ Store setup and theme configuration ✔ Mobile responsiveness fixes ✔ Storefront bug fixing and troubleshooting ✔ App display issues and theme conflicts ✔ Page speed and layout improvements ✔ Ongoing Shopify support for agencies and store owners. I also have over 9 years of WordPress and frontend development experience, including work with WP Buffs, WP Tech Support, Elementor, WooCommerce, PHP, HTML, CSS, and JavaScript. That background supports the Shopify work I do now by helping me troubleshoot quickly, communicate clearly, and handle ongoing technical requests professionally. If you need help with Shopify theme development, Liquid customization, store setup, theme fixes, or ongoing Shopify support, send over the details and I’ll let you know the cleanest way to approach it.

I'm a Customer Success and Technical Support Specialist with experience supporting SaaS platforms, automation tools, and digital products across multiple industries. I’ve worked with companies in SaaS, MSP/IT services, B2B software, PR & marketing agencies, healthcare tech, and e-commerce, helping teams improve onboarding, resolve technical issues, and retain customers through clear communication and structured support. My background includes: • Customer onboarding and account management • Technical troubleshooting (APIs, integrations, automation workflows) • SaaS support using tools like Intercom, Slack, HubSpot, and CRM systems • Documentation, SOP creation, and escalation management • Supporting fast-growing startups and remote teams I focus on clarity, speed, and problem solving so customers feel supported and businesses can scale their operations with confidence. If you're looking for someone who can support users, troubleshoot complex issues, and strengthen customer relationships, I’d be happy to help.

I help bring characters alive, and capture the heart of the listener with my delivery. I also help businesses deliver exceptional customer experiences while protecting revenue and maintaining strong client relationships. I offer voice-over and narration services, delivering clear, engaging, and professional audio for audio books, faceless videos, business communications, explainer content, and customer-facing recordings. I have trained and transformed my tone and dilect to be fun, convincing, and immersive in my speech and delivery, with excellent cadence and engaging delivery. I find emmense pleasure in using my skills effectively to bring characters and storylines alive. I take voice over inspiration from a host of brilliant narrators in Abby Craden, Scott Brick, Dan Morgan, Allison Mclemmore, Harry Lloyd, Roy Dotrice,and others,. These professionals have taught me the art of transporting the audience directly into the storyline, immersing them palpably into the various, and distinct lives of characters. I am therefore excited for an opportunity to join your team, doing my part in bringing your project to life to reach, assure and impact your audience. With over 11 years of experience in customer service, technical support, and collections, I bring a results-driven approach to every interaction. My strength lies in communication. I know how to listen, de-escalate, and guide conversations toward solutions that satisfy both the customer and the business. Whether through email, live chat, or phone support, I maintain a professional tone, clear delivery, and a focus on resolution. What I can support you with: Voice Over & Audio Narration Customer Support (Email, Chat, Phone) Technical Support (Tier 1 & Tier 2) Billing & Dispute Resolution Collections & Payment Follow-Ups Customer Retention & De-escalation CRM Management & Documentation Virtual Assistant (Customer-Focused Tasks) I am reliable, detail-oriented, and focused on delivering results that improve both customer satisfaction and business performance. I create win win interactions where the customer is satisfied and, while protecting the firm'simage. I pride myself remaining calm under stressful conditions, and ensuring that the customer's concern is understood and dealt with in a friendly, professional and prompt manner. I learn and understand new products and ideas easily, beause I'm hungry for growth , so that I can in turn provide exceptional service and build upon my accomplishments. These past experiences and attributes I know are valuable assests to the success of your project and I would love to be apart of such an adventure to ensure that we both benefit from such rich desires and ambtions. Words are my passion, to indent my signature in a good book or in the listener's mind, or to spill my mind all over a white canvas, bringing a dead tree back to life in poetic order intermingled with savory chaos is my purpose. Whether a captivating 20 sec video or a 10hr thought provoking, reality escaping audiobook, or even a mouth watering poem written in free verses to free or ease the mind, a "sonnet" to twist your wandering heart, or a "Carpe Diem" that sends you through the phases of time, allow me to enrapture your audience, I will make you and them beg for more, the experience of climbing any mountain, drowning in any ink-filled ocean, soaring above every satire to find content that leaves even the most lost, stringent or free in hopeless bliss. I breathe pride into these skills and their fiery breaths do not waiver, whether novels for the soul, poetry for the parched mind, stories for the dreamer, I voice will re-arrange your imagination and feed your hunger for brilliance, for more. I sharpen my skills constantly and I currently take voice acting classes as convining storytelling is starting to become a lost art form. I welcome your mind into the vocal heart that is my own, of one of few remaining dedicated artists who continues to evolve in her ART.

I am a graduate of the University of the West Indies, Jamaica, where I obtained a Bachelor of Arts Degree in French. I have been working in the Customer Service Industry as a Bilingual Technical Support Specialist for over 10 years handling technical questions and providing support to various clients via phone, chat and e-mail. I am also no stranger to appointment setting as I have worked with Yelp in that capacity for over 2 years. I am a diligent worker who is always willing to learn. I am knowledgeable in Microsoft Office, namely Microsoft Word and Microsoft Excel. I have a high proficiency in Social Media Platforms such as Facebook, Instagram, and Twitter. In my past jobs, I have worked as a Receptionist and an Administrative Assistant. My native language is English Language and I am also fluent in French. Skills: 1. Bilingual Customer Service Support 2. Appointment Setting 3. Administrative Support 4. Data Entry 5. Transcribing (Audio to MS Word) 6. Transcription 7. Social Media Management 8. Social Media Marketing