Hire the Best Customer Support Freelancers
in Jamaica

"Diandra was skilled, reliable, and a hard worker. We're so sorry we don't need the extra help anymore. If we did, we'd bring her back in a heartbeat! I have 17+ years of experience in the field of Customer Care/Customer Support. For the first three years I worked locally with a number of outsourcing call centers-Xerox and Fullgram Solutions Ltd. While working for these call centers, I provided top-notch customer support to inbound and outbound customers. I started working online on Upwork as a freelancer in July 2015. Over this period, I've worked with over 40 clients, ranging from small businesses to large enterprises and e-commerce websites such as Monster Connect, The Bay Pay Forum, Glasses USA, Save This Life, Mindful Health LLC, and Peblab USA, assisting customers through multi-channels such as email, telephone, social media, and LiveChat. I firmly believe that one of the most important skills in Customer Service and in any profession is the idea behind respect and treating others the way you would like to be treated. The ability to stay genuine and show clients that they really matter to your business can make a whole world of a difference in their customer experience. I have several years of experience working with the below customer service tools and CRMS: 📌Zendesk 📌Ringcentral 📌Salesforce 📌Google Apps 📌Helpsout 📌Hubspot 📌Gorgias 📌Jira 📌Olark Chat 📌Talkdesk 📌Ringcentral 📌Zopim 📌Trello 📌Shopify 📌Salesforce I am eager to learn more about the opportunity offered by your firm. I can be contacted to discuss any further details. Thank you!

Welcome to my corner of creativity and expertise! I'm Samantha, a passionate and versatile freelancer/Virtual Assistant dedicated to delivering top-notch services. I bring a unique perspective to every project. 🚀 What I Do: I'm a skilled professional with expertise in accounting and bookkeeping, customer support, data entry, and administrative services. I’m passionate about helping businesses stay organized and succeed by delivering dependable, high-quality work tailored to their needs. 💡 Why Choose Me: Expertise: My in-depth knowledge from my past experiences will shows that your project is in capable hands. Creativity: I thrive on bringing fresh and innovative ideas to the table, adding a unique touch to every assignment. Reliability: Deadlines are sacred to me. You can trust that your project will be delivered on time and with precision. Communication: Clear and prompt communication is the foundation of successful collaboration. I'm always here to listen and respond. 📬 Let's Collaborate: I'm currently accepting new projects and would love to discuss how I can contribute to your success. Whether you have a specific project in mind or need help refining your ideas, let's connect and turn your vision into a reality.

Top-Rated | 100% Job Success Score | Ready to Get to Work I'm a reliable, creative freelancer who helps businesses and busy professionals stay organized, look great online, and show up consistently, without the stress. Whether you need scroll-stopping graphics, a managed social media presence, a clean Shopify store, or a dependable assistant to keep things running smoothly, I bring both creativity and structure to every project. What I Can Help You With: Branded graphic design (social posts, flyers, carousels, promotional materials) Social media content creation, planning, and scheduling Instagram feed aesthetics and visual consistency Caption writing and content strategy Shopify store setup, design, and basic customization Administrative and virtual assistant support Canva-based design for any platform or niche Why Clients Keep Coming Back: Fast turnaround and clear communication Organized, deadline-driven, and proactive Strong design eye with a strategic mindset Easy to work with, I adapt to your workflow, not the other way around Top Rated on Upwork with a 100% Job Success Score I'm currently taking on new clients and ready to jump in quickly. If you need someone dependable who will treat your business like their own, let's talk.

I am a working professional with over two years of experience in customer support and customer success roles. I entered the workforce through a government data entry internship and later worked as a Record Retrieval Specialist. In my role as a Record Retrieval Specialist, I consistently performed at a high level, which led to my promotion to an exclusive list of custodians. In 2024, I began working as a Customer Support Specialist with a Homeowners' Association Management company. I started in a basic role, but due to my tenacity, ability to learn quickly, and strong problem-solving and time management skills, I was entrusted with additional responsibilities, including, but not limited to, assisting with escalation management, which required a broader use of my skill set.

Looking for the right freelancer to be on the frontline of your business, to represent with Charisma, attention to details, professionalism, but also convincing and sharp in the same breath? Then we should talk. I'll take your business from scratch and apply strategies that will help you to grow from the world of outreaching. I'm an expert in both inbound and outbound sales regardless of the outreach method. I'm very articulate, a team player built on determination, ambition, and integrity. I've been honing in the industry for over 9+yrs, doing a range of different industries, deploying my skills into Real Estate, AI tools, Ecommerce, Recruiting, Digital Marketing, Insurance, Mutual Funds, Solar, HVAC, Machinery, etc., all with the objective of providing results whether through email marketing, cold calling or closing. I'm also familiar with a range of CRMs from Pipedrive, Hubspot, Seamless AI, Orum, Outreach.io, Infusionsoft, among others. My work is scalable, repeatable, my appointments are solid, I'm likable on the phone, I'm creative, I'm a fast learner, and I love what I do. Whether your focus is B2B or B2C, Mom & Pops, or White collar executives, I can adjust to any level of conversation, I'm strong at overcoming objections and gatekeepers are never a hassle for me. If you're looking for genuine professional talent, someone with a good setup for remote work and the innate capability to prove this verbal assimilation with action, then my inbox is very open to hearing from you.

Are you looking for a dependable freelancer who delivers accurate results, provides exceptional support, and helps you stay organized? You’ve found her! I’m a detail-oriented Data Entry Specialist and Virtual Assistant with strong skills in Customer Service and Technical Support. I specialize in helping busy entrepreneurs, startups, and growing businesses manage data, streamline processes, and provide excellent client communication. What I Offer: • Data Entry & Web Research – Fast and accurate input of data, database updates, Excel/Google Sheets tasks, CRM management, lead generation. • Virtual Assistance – Calendar/email management, appointment setting, task tracking, online form submissions, project coordination. • Customer Support – Email, chat, and phone support with a friendly and professional tone. I’ve handled platforms like Zendesk, Five9, and LiveChat. • Technical Support – Troubleshooting basic tech issues and providing step-by-step guidance to non-tech users. Why Clients Work With Me: • Clear and timely communication • Confidentiality and professionalism • 100% attention to detail • Flexible with tools and time zones Let’s work together to get things done efficiently. I’m ready to support your business and exceed your expectations.