Hire the Best Customer Support Freelancers
in Jamaica

Are administrative, marketing and e-commerce tasks taking your attention away from growing your business? I help busy entrepreneurs and growing teams stay organized, support their customers and keep essential daily operations moving. My background combines virtual assistance, digital marketing, social media, customer service and e-commerce support, so I can provide more than basic administrative assistance. I started my freelance career as a Virtual Assistant and have since expanded my experience across e-commerce, content creation, marketing and business operations. I have worked with startups, service providers, e-commerce stores, healthcare companies, real estate professionals, coaches, restaurants, beauty brands and personal brands. HOW I CAN SUPPORT YOUR BUSINESS Virtual and Administrative Assistance • Email and calendar management • Online research and data entry • Document and spreadsheet organization • File and database management • Appointment scheduling and follow-ups • SOP and process documentation • Project and task coordination • General administrative support E-commerce Support • Shopify and WooCommerce assistance • Product uploads and updates • Product descriptions • Order and inventory administration • Customer inquiries and order support • Website content updates • Promotional launches • Basic landing-page support Marketing and Social Media Assistance • Content calendars • Canva graphics and carousels • Reels and short-form video editing • Captions and marketing copy • Content scheduling and publishing • Community engagement • Email newsletters and campaigns • Lead research and outreach • Performance reports Customer Support • Email, chat and social-media support • Responding to customer inquiries • Order updates and follow-ups • Complaint resolution • Customer relationship management • Maintaining professional and friendly communication TOOLS Canva • CapCut • Shopify • WordPress • WooCommerce • Mailchimp • Klaviyo • Meta Business Suite • Metricool • Buffer • Later • Google Workspace • Microsoft Office • Trello • ClickUp • Notion • Asana • Slack WHY WORK WITH ME? • Experienced in both administrative and marketing support • Organized, dependable and detail-oriented • Strong written communication and customer-service skills • Comfortable learning new systems and processes • Able to work independently without constant supervision • Focused on accuracy, deadlines and consistent execution • Capable of supporting both daily operations and long-term projects Whether you need ongoing virtual assistance, e-commerce support or a reliable professional to help your marketing team stay organized, I can adapt to your existing systems and help reduce your workload. Send me a message with the tasks you need help managing, and let’s discuss how I can support your business.

Looking for someone to get the job done in a timely manner and that is suitable for your budget, well i and the right person for you. My skills varies from data entry, online chat service, proof reading and editing and customer service All at a reasonable cost

Good Day prospective client, I Currently work in a call center for Teleperformance ac a Assistant Contact Center Manager. I believe i have the required qualifications for this job as i have several years hands on experience with Voice assistance and Chat services. currently i am outsourced with Comcast/Xfinity as leading operations with a team of 7 supervisors. Please provide any specifications to complete your task. Good interpersonal and leadership skills Understanding of what makes effective customer service delivery Excellent monitoring of customer service staff to ensure compliance with standards Able to effectively problem solve, answer questions and resolve issues. Strong development of training programs for customer service professionals. Experience: March 3rd 2014 to April, Bookit.com Customer service Agent (1 month) Knowledgeable of Customer service work flow for both sales and service calls April 2014 to November 2016 Bookit.com Operations support analyst ( 1 year 8 months) November 2016 – 2019 Comcast Central Supervisor September 2019- present Comcast Central ACCM 2 Years Leadership in Comcast Central Line of Business Expert in Bookit.com multiple lines of Business Handling critical task and Complaints Expert at advanced Bookit.com system navigation Expert navigating Microsoft office tools (Word,Excel,Powerpoint, Oulook) Participated in training and development programs Reports to senior management when required

Are you looking for a dependable freelancer who delivers accurate results, provides exceptional support, and helps you stay organized? You’ve found her! I’m a detail-oriented Data Entry Specialist and Virtual Assistant with strong skills in Customer Service and Technical Support. I specialize in helping busy entrepreneurs, startups, and growing businesses manage data, streamline processes, and provide excellent client communication. What I Offer: • Data Entry & Web Research – Fast and accurate input of data, database updates, Excel/Google Sheets tasks, CRM management, lead generation. • Virtual Assistance – Calendar/email management, appointment setting, task tracking, online form submissions, project coordination. • Customer Support – Email, chat, and phone support with a friendly and professional tone. I’ve handled platforms like Zendesk, Five9, and LiveChat. • Technical Support – Troubleshooting basic tech issues and providing step-by-step guidance to non-tech users. Why Clients Work With Me: • Clear and timely communication • Confidentiality and professionalism • 100% attention to detail • Flexible with tools and time zones Let’s work together to get things done efficiently. I’m ready to support your business and exceed your expectations.

Thank you for taking the time to review my profile to see why I am the obvious choice freelancer!. I am a Customer Experience Expert with a naturally friendly/charismatic personality and over 8 years experience in this field. My professional background experienced with clients such as (AT&T, Comcast, Medical Practices, Paysafe etc.). I have over 1 year experience with using Zendesk ticketing software and over 2 years using CRM applications and have gained the knowledge in using various medical applications such as; Eaglesoft, Dentrix, EHR, ect. I am a fast learner and always gets the job done efficiently and effectively exceeding your expectations with the reassurance of success, even with little to no supervision required. I enjoy being able to interacting with various individuals of different race, background and ethnicity; not to mention troubleshooting and offering the best help with the possible issue at hand using my expertise and resourceful nature.. I am highly skilled in typing, multitasking, verbal and written communication and providing excellent customer experience by telecommunication and face to face. My interests are to expand my knowledge and experience in this field for self development and growth and exploring my options with other businesses that are willing to use my talent as an asset.

Hello Prospective Client, Please see a list of services that I offer below. All reasonable budgets are accepted. ✅Content Writing ✅Article Writing ✅Customer Service Assistance/Management ✅Translation Services (Using CAT tools) ✅Editing/Proofreading ✅Review Accumulation (Google, Facebook, Instagram, Twitter, Yelp, Sitejabber, Capterra, etc)