Hire the Best Salesforce Experts
in Jamaica

Customer Experience Specialist with 9+ years of experience in high-volume call center environments, including airline reservations, customer support, and outbound and inbound sales role. Key strengths include: • High-volume phone-based & email customer support • Inbound and outbound communication (sales + service) • CRM systems and structured workflows • Strong written and verbal English communication • Fast-paced, script-based and non-scripted interactions.

I’m a customer service and sales professional with 8+ years of experience supporting customers through chat, phone, and email. I specialize in creating positive customer experiences while also driving sales and retention. I’ve worked with high-volume queues, handled complex customer issues, and consistently met sales targets especially in roles involving business loans, tech support, and customer retention. I’m known for my clear communication, professional tone, and ability to build trust quickly with customers. Whether it’s resolving issues, converting leads, or keeping customers satisfied, I bring a strong work ethic, reliability, and a personable approach to every interaction.

Hello, I’m Trishanna Dennis a sales Specialist and Cold Calling Expert. With over 4 experience generating qualified leads, booking appointments, and converting prospects into real opportunities, I help businesses increase revenue through consistent, high-quality outreach. I am skilled in cold calling, warm calling, lead qualification, appointment setting, CRM management, and sales script execution. My approach is professional, persuasive, and customer-centered, ensuring every call delivers value and builds trust. What I Can Do for You: Cold Calling & Warm Calling Lead Generation & Prospecting Appointment Setting & Calendar Management Sales Outreach & Follow-Up Objection Handling & Conversions Customer Engagement & Relationship Building Email/Phone Outreach Campaigns CRM Management (HubSpot, GoHighLevel, Zoho, Salesforce) Data Entry, Lead Tracking & Reporting Tools & Platforms I Use: Dialers: Mojo, VICIdial, CallTools, Five9 CRM: HubSpot, Zoho, GoHighLevel (GHL), Salesforce Communication: RingCentral, Aircall, Zoom, Google Workspace Calendly & Google Calendar Why Clients Enjoy Working With Me: Consistent in hitting KPIs and daily call quotas Clear, confident, and persuasive communicator Strong at building rapport and qualifying leads Organized, reliable, and committed to results Fast learner and adaptable to any industry or script My Goal: To help you grow your business by converting cold leads into warm opportunities through professional, results-focused outreach. If you're looking for a dependable Sales Specialist who can deliver quality calls, qualified leads, and more booked appointments. I’m ready to help. Let’s work together!

I am an intrinsically motivated, results-oriented Customer Service and Media production professional with over five (8) years of experience in personal assistance, media production, administrative assistance, and event planning and management. I approach any challenge with a mature and innovative mindset. These qualities are amplified by my excellent interpersonal, communication, and leadership skills and driven by a passion for learning and the pursuit of excellence. Additionally, I have been prized with over 5 years of experience as a Voice-over talent for various companies and high-profile projects. The primary services I offer are: - Email - Data Entry & Management - Web Research - Virtual Assistant & Administrative Duties - Proof Reading - Technical Support (Live Chat and Email Support) - Client Onboarding - Voice Overs - Podcast & Production management I have experience working with different programs like: - Zendesk - Salesforce - Amazon Workspaces - Slack - Skype - Zoom - Google Meet - Microsoft Teams - Telegram - Microsoft Suite - Gmail - Google Docs, Sheets & Forms I meet deadlines and don't make promises I can't keep. I can integrate seamlessly with a team or work independently. I have consistently demonstrated critical thinking, multitasking, and problem-solving abilities in all aspects of my work life.

I am a Technical Support Analyst with expertise in email troubleshooting and CRM software, including Zendesk and Salesforce. Proven track record of enhancing user satisfaction through effective problem resolution and empathetic communication at Placer.ai. Skilled in data analysis and ticketing systems, consistently achieving high customer satisfaction rates.

I build the operational backbone that lets founders scale without breaking. Proven Scalability & Impact: - Team Growth: Scaled a global workforce from 20 to 1,000+ international contractors across 14+ countries. - Infrastructure: Built 6 complete departments from zero, including an international contractor payroll system. - Service Excellence: Scaled a service operation from concept to 4.9 stars across 190+ verified reviews. If your business is growing faster than your infrastructure can handle, or your client experience is falling apart under the weight of that growth, that is exactly where I work. I partner directly with Founders and CEOs who need elite operational leadership without the full-time overhead. I do not manage tasks. I architect the systems, teams, and processes that make your entire operation run with precision and accountability. What I build for you: Operations Architecture and Business Scaling - End-to-end operational systems designed for growth - Workflow design, SOP development, and process documentation - Organizational structure for remote and global teams - KPI dashboards, performance tracking, and reporting frameworks Department Creation and Team Development - Full department builds from zero including structure, roles, SOPs, and onboarding - Recruitment, hiring, screening, and training systems - Cross-functional coordination and accountability frameworks Client Experience and Service Operations - Client journey design and communication standards - Booking, scheduling, and dispatch systems - Quality assurance frameworks and service consistency standards - Customer retention, subscription models, and reputation systems - Feedback collection and review workflows HR, Recruitment and Payroll Operations - Full cycle recruitment and talent acquisition systems - Onboarding documentation and HR process design - International contractor payroll administration - Time tracking systems and payroll workflow management C-Suite and Executive Support - Calendar management, inbox triage, and leadership communications - Executive reporting, briefings, and meeting preparation - Confidential project support and special initiatives - Coordination across departments on behalf of the CEO The difference: Most operators wait to be told what to fix. I see what is broken before it becomes a crisis, build the system to prevent it from happening again, and hand you infrastructure that outlasts my engagement. Top Rated | 100% Job Success Score | 10+ Years Experience | Available Worldwide