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💼 I am a seasoned Legal and Virtual Assistant with over four years of experience providing comprehensive administrative and client support in Legal, B2B and B2C BPO sectors. I bring a strong background in legal documentation, case management, and customer service. I excel at managing sensitive information, handling client communications, and streamlining office operations. 💁🏽‍♂️🔍 As a Legal Assistant, I have gained hands-on experience in filing insurance claims, obtaining and managing medical records, drafting legal documents, and assisting with personal injury case management. My ability to follow up with medical providers, clients, and legal teams ensures smooth case progression and timely document handling,filing and drafting. In my Virtual Assistant roles, I’ve provided administrative support to businesses, managing tasks such as calendar management, appointment scheduling, email correspondence, and customer service. I am adept at using a variety of CRM tools and data management systems to keep workflows organized and efficient. ⚒️SKills📐 👨‍💻 CRM/Data Entry updated and management. ⚠️ Problem Solver - Retention ☎️ Client Relation and Support ⚖️ Understanding of Personal and Property Damage injury case process. ⏰Time management and schedule coordination. 🗂️ File management and organization 🇺🇲 Fluent English ⚙️Tools🧰 -RingCentral -Xero -Dialpad -Cloudlex -Googlesheets, Excel, Outlook, Word, Adobe -Zoom -Filevine - Hubspot - Slack - WordPress - Intermediate Unite 🙏Thank you for reading my profile. 🗓️ Please feel free to send me a message or book a meeting so we may discuss how my expertise can elevate your business productivity. 💰

I help busy executives, entrepreneurs, and growing businesses stay organized, efficient, and focused by bringing structure to their day-to-day operations, projects, teams, and systems. With over 10 years of experience in executive support, operations, real estate administration, property management, recruiting coordination, payroll support, SOP development, and project coordination, I bring more than task completion. I bring organization, follow-through, problem-solving, and a systems-focused approach that helps businesses run smoother. My background includes supporting C-level executives and business owners across real estate, consulting, restaurant operations, and property management. I have managed calendars, inboxes, client communications, transaction timelines, vendor coordination, recruiting and onboarding, payroll-related tasks, reports, internal workflows, and operational documentation. I also have hands-on experience building and improving business systems. Most recently, I designed and implemented a company-wide ClickUp workflow for real estate portfolio management, improving task visibility, deadline tracking, reporting, team accountability, and overall operational efficiency. What makes me valuable is that I do not just “do the task.” I look at how the task fits into the bigger picture. I help identify gaps, create better processes, organize information, follow up on deadlines, and make sure important details do not fall through the cracks. I hold a Bachelor of Science in International Management, which strengthens my ability to support clients in a global and remote work environment. I am also expanding further into project management and will be pursuing my PMP certification, allowing me to bring even more structure, planning, and execution support to the clients I serve. Core Support I Offer: ✅ Executive Support Calendar management, inbox organization, scheduling, meeting coordination, travel support, confidential communication, and follow-up management. ✅ Operations Management Workflow improvement, SOP creation, vendor coordination, team support, process documentation, reporting, file organization, and day-to-day business operations. ✅ Project Management Support ClickUp setup, task tracking, deadline monitoring, project coordination, status updates, dashboards, team accountability, and progress reporting. ✅ Real Estate & Property Management Support Transaction coordination, CRM updates, document preparation, HOA follow-ups, listing support, tenant/vendor communication, and property administration. ✅ Recruiting & Onboarding Candidate sourcing, interview scheduling, onboarding documents, employee records, Square/Homebase setup, and team coordination. ✅ Payroll, Data & Reporting Support Payroll coordination, data entry, record review, report preparation, expense tracking, invoice support, and administrative accuracy. Tools I Work With: ClickUp, QuickBooks, AppFolio, Buildium, Square, Homebase, Dropbox Sign, DocuSign, Google Workspace, Microsoft Word, Excel, PowerPoint, Slack, Microsoft Teams, Canva, Adobe Acrobat, Zendesk, BoldTrail, Form Simplicity, Trovve, Dropbox, Google Drive, Zapier, ChatGPT, and Claude. I am reliable, proactive, detail-oriented, and comfortable supporting fast-moving businesses with multiple priorities. Whether you need an Executive Assistant to protect your time, an Operations Manager to bring structure to your business, or a Project Manager to keep people and tasks moving, I can help you stay organized and move forward with confidence. If you are looking for dependable support that combines executive assistance, operations structure, and project coordination, let’s connect.

I help businesses run smoother, respond faster, and execute better. I don’t just complete tasks — I make sure things are organized, tracked, and finished with a high level of efficiency. Available for occasional travel to the U.S. for onboarding, executive planning sessions, conferences, company retreats, client meetings, and/ or business meetings. With experience across operations, project coordination, events, and customer success, I act as the person who keeps everything moving. I’ve worked in fast-paced environments handling: Client Communication Scheduling, Coordination, & dispatch-style Workflows Customer Success & Issue Resolution Data Entry, Validation, and Quality control Marketing support and Content execution Event Planning and Coordination Supported sales processes and customer journeys This is not the full scope of the tools I have used, only the ones I have extensive experience and/ or training for: Zoho (CRM, Project, Forms & Analytics) Microsoft (Office, PowerPoint & Excel) Google (Doc, Drive, Sheets & Slides) Canva SalesForce Slack Monday. com Five9 Quo Avaya RingCentral

Objective: As an experienced intake specialist, I am a detail-oriented Legal Assistant that supports legal professionals. This virtual assistant is experienced in providing administrative support to your team. Strong organizational skills and the ability to handle confidential information which are crucial. I excel at managing client communications, gathering essential information, and coordinating tasks in a fast-paced, remote environment. With a keen eye for detail and a strong ability to adapt quickly, I provide organized, empathetic support that helps set a positive tone for the client journey. My focus is always on creating seamless experiences, building trust, and helping teams operate at their best. I’m familiar with the pre litigation process and I’d love the opportunity to bring my strong organizational skills in communication, problem-solving, and multitasking to contribute to your success. Thanks in advance, Christina

Over the past 6 years I’ve worked as a Customer Support Rep, Executive Assistant, Administrative Support professional, Shopify Website Manager, Social Media Manager, Real Estate Virtual Assistant, basically an all-rounder helping each business to stay organized while ensuring their operations and client communications run smoothly. I work with startups, CEOs & Founders by managing inboxes, reviewing documentation, communicating with clients, and keeping internal systems organized so workflow stays efficient and nothing slips through the cracks. What sets me apart is that YOU DO NOT NEED TO MOTIVATE ME! I am a self-starter, not only that I am honest, trustworthy and accountable, you can leave me to manage things and everything will be running smoothly. I’m always learning new things, so if you have a project that I’m not familiar with, you better believe I am going to research and become half an expert overnight. Below are projects I’ve managed and duties listed. Customer Support Specialist In this role, I support an emergency relief fund by onboarding applicants, reviewing documentation, and ensuring applications meet program requirements. Responsibilities include: • Evaluating grant applications and supporting documentation • Reviewing applicant information and making decisions based on eligibility criteria • Providing timely, professional email support to applicants requesting grants • Managing and organizing the Gmail inbox to ensure all inquiries are handled efficiently • Updating and maintaining Google Sheets as a CRM to track applicant information and status • Ensuring documentation is complete and compliant with program requirements • Learning and navigating the grant management platform to accurately support applicants • Keeping the entire workflow organized so applications move smoothly through the review process. Real Estate Intake Manager In this role, I managed communications with landowners responding to property offers and helped move deals forward from the initial inquiry stage through due diligence. Responsibilities included: • Handling landowner communications via phone, email, and virtual mailbox • Responding to inquiries and building trust with property sellers • Tracking conversations and deal progress within the CRM • Ordering and reviewing title reports and due diligence documents • Organizing deal files and documents in Google Drive • Maintaining accurate records and communication logs • Coordinating tasks to ensure deals progressed smoothly toward closing Executive Assistant (Startup) I provided direct executive support to leadership while helping maintain smooth internal operations. Responsibilities included: • Managing the general company inbox and drafting professional correspondence • Coordinating schedules and managing calendars • Preparing meeting materials, presentations, and documentation • Conducting research to support leadership decision-making • Communicating with accountants, designers, and legal counsel • Tracking operational tasks and ensuring priorities stayed organized Administrative Assistant & Transaction Coordinator In this role, I supported business owners by managing daily administrative operations and maintaining organized workflows for clients and internal teams. Responsibilities included: • Calendar management and appointment scheduling • Responding to leads and managing client communications • Maintaining and updating CRM databases • Data entry and database organization • File management and document organization • Supporting buyers, sellers, and internal teams with clear communication • Ensuring workflows remained structured and organized How I Can Support Your Business • Customer support and applicant support • Executive and administrative assistance • Inbox and email communication management • CRM management and database organization • Calendar management and scheduling • File and document organization • Workflow and operations support • Lead follow-up and client communication • Data entry, research, and reporting • Project coordination and workflow tracking Tools I Work With: • Google Workspace (Docs, Sheets, Drive, Gmail) • Airtable • Slack • Microsoft Teams • Lofty CRM • Simplifile • Monday. com • CRM and database systems If you're looking for someone dependable who can support your clients, keep your systems organized, and ensure your operations run smoothly, I’d love to help. Send me a message and let’s discuss how I can support your business.

Top Rated Customer Support Specialist | Zendesk Certified | 10+ Years | Jamaica I help US-based businesses deliver fast, professional, and empathetic customer service, remotely from Jamaica with zero time zone issues. With 10+ years in high-volume support environments, I handle 100–150+ daily customer interactions across live chat, email, and phone while consistently maintaining 95%+ CSAT scores. I don't just answer tickets, I resolve issues, retain customers, and protect your brand reputation on every interaction. What you get when you hire me: → Fast response times — I'm available more than 30hrs/week and respond to clients within an hour. → Zendesk Certified — I set up, manage, and optimize your helpdesk from day one → E-commerce experience — order management, Shopify pipelines, returns, and fulfilment issue resolution → Quality-focused — I maintained SLA-aligned scorecards as a QA lead and know what good support looks like → No handholding needed — I work independently, communicate proactively, and take full ownership Tools: Zendesk | HubSpot | Freshdesk | GoHighLevel | Shopify | Slack | Asana | Google Workspace Available now. Let's talk.