Hire the Best Records Managers
in Jamaica

I help businesses run smoother, respond faster, and execute better. I don’t just complete tasks — I make sure things are organized, tracked, and finished with a high level of efficiency. Available for occasional travel to the U.S. for onboarding, executive planning sessions, conferences, company retreats, client meetings, and/ or business meetings. With experience across operations, project coordination, events, and customer success, I act as the person who keeps everything moving. I’ve worked in fast-paced environments handling: Client Communication Scheduling, Coordination, & dispatch-style Workflows Customer Success & Issue Resolution Data Entry, Validation, and Quality control Marketing support and Content execution Event Planning and Coordination Supported sales processes and customer journeys This is not the full scope of the tools I have used, only the ones I have extensive experience and/ or training for: Zoho (CRM, Project, Forms & Analytics) Microsoft (Office, PowerPoint & Excel) Google (Doc, Drive, Sheets & Slides) Canva SalesForce Slack Monday. com Five9 Quo Avaya RingCentral

I’m an experienced Administrative & Business Operations professional with hands-on experience supporting day-to-day business activities, invoicing, payment follow-up, reporting, client communication, and general administrative operations. In my current role as an Administrative Assistant, I create and manage recurring invoices, follow up with clients regarding outstanding payments, prepare monthly reports, and track business-related expenses and utilities. I also have practical experience as a small-business owner, giving me additional insight into customer service, pricing, purchasing, operations, and the realities of running a business. I’m particularly interested in participating in professional research studies, surveys, and market research projects where my firsthand experience in administration, business operations, invoicing, and entrepreneurship can provide useful perspectives. I’m reliable, detail-oriented, responsive, and comfortable answering structured questionnaires, participating in interviews, and providing thoughtful feedback based on my actual professional experience.

Bookkeeper with 6+ years of accounting and audit experience helping businesses maintain clean, accurate financial records. I support small businesses and entrepreneurs by organizing financial data, reconciling accounts, and creating reliable financial reports that help owners make confident decisions. Services I provide: • Bank & Credit Card Reconciliation • QuickBooks Online Setup & Cleanup • Transaction Categorization • Monthly Bookkeeping • Financial Reports (Profit & Loss, Balance Sheet, Cash Flow) • Accounts Payable & Accounts Receivable Tracking • Spreadsheet & Financial Data Management I have experience working with accounting systems and tools such as: QuickBooks Online Xero Microsoft Excel Google Sheets Microsoft Dynamics 365 Google Workspace Why clients work with me: • Detail-oriented and accurate financial record keeping • Strong problem solving from audit experience • Clear communication and reliability • Organized systems that make financial data easier to understand If you're looking for a reliable bookkeeper to keep your finances organized and accurate, I'd be happy to help.

I help e-commerce brands and agencies improve conversion, tracking, and front-end experiences. I specialize in A/B-test implementation, GA4 and Google Tag Manager tracking, Shopify, and front-end development using JavaScript, HTML, and CSS. With 15+ years of development experience and 180+ completed Upwork projects, I provide reliable ongoing support for experiments, customer-journey improvements, measurement, and production-safe site updates. I learn new technologies and platforms quickly, communicate clearly, deliver maintainable work, and focus on improvements that can be measured.

With over 10 years of experience managing high-value portfolios and operating in high-volume phone environments, I help businesses scale by turning customer support into a revenue driver. My career spans a diverse range of industries—including healthcare, insurance, automotive, and software—giving me a unique ability to adapt swiftly to your specific niche and technical tools. I don't just follow instructions; I proactively improve systems, identify hidden bottlenecks, and deliver seamless solutions that build long-term client loyalty. How I Can Support Your Business: Account Optimization & Retention: I manage diverse client portfolios, leveraging customer data and feedback trends to reduce churn and maximize brand loyalty. Pipeline & Calendar Management: I handle high-volume outreach, cold calling, and multi-channel appointment setting across phone, text, and email to keep your calendar full and organized. Technical & Billing De-escalation: With a background supporting major global brands like Microsoft and AT&T, I am an expert at troubleshooting complex technical profiles and handling empathetic billing resolutions. CRM & Records Excellence: I maintain meticulous, compliant documentation to ensure absolute account continuity using tools like Salesforce, HubSpot, and GoHighLevel. Cross-Functional Coordination: I seamlessly bridge the gap between your internal teams and external vendors to drive down issue resolution times. My Technical Toolkit:CRMs: Salesforce, HubSpot, GoHighLevel (GHL) Productivity & Collaboration: G Suite, Microsoft Office Suite, Slack, Zoom, Canva I am deeply passionate about mastering my craft and dedicated to helping you build a stable, thriving operation. Let’s connect to discuss how I can bring structure, efficiency, and growth to your business!

I own the part of the business that happens after the sale: onboarding, adoption, retention, and the relationship that keeps a client renewing rather than quietly drifting. I've done this for six years across SaaS, marketing tech, e-commerce, and healthcare, all remote. Every contract I've completed on Upwork has ended with a 100% Job Success rating. What I actually do: • Onboard new clients over video, walking them through platform features and setup. • Manage accounts through renewals, spotting problems before they become cancellations. • Support clients across phone, live chat, and email. • Handle escalations and difficult conversations without losing the relationship. • Streamline e-commerce operations, from order fulfilment through to delivery issues. • Create SOPs, playbooks, and help docs the team keeps using afterwards. Tools and Skills: • Support and CRM: Gorgias, Zendesk, HubSpot, live chat and ticketing systems • Communication: Zoom, Slack, phone, email, video onboarding • Core strengths: Client onboarding, retention, escalation handling, process documentation, cross-functional coordination I hold a BSc in Business Administration and Management and am certified as a Gorgias Support Agent Power User. I work remotely as an embedded part of the team rather than a contractor passing through, and I take ownership of outcomes rather than tickets. If you need someone to properly own the client side, I would love to connect!