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Top Rated | 100% Job Success Score | Helping Brands Grow Through Strategic Marketing I help businesses build a strong online presence through strategic digital marketing, engaging social media content, and consistent brand messaging. Whether you're a startup, small business, or established brand, I create marketing content that increases visibility, builds trust, and drives engagement. With experience working across a variety of industries, I understand how to create content that connects with your audience while keeping your brand consistent across every platform. My Marketing Services Social Media Management (Instagram, Facebook, YouTube, Pinterest, TikTok) Content Strategy & Monthly Content Calendars Social Media Content Creation Canva Graphics, Carousels & Marketing Materials Reels & Short-Form Video Planning Caption Writing & Copywriting Content Scheduling & Publishing Community Engagement Email Marketing Campaigns Blog Content & SEO-Friendly Articles Marketing Research & Competitor Analysis Brand Awareness Campaigns Performance Reporting & Analytics Some Tools I Use: Canva • Meta Business Suite • Buffer • Later • Metricool • Mailchimp • Klaviyo • CapCut • Google Workspace • Trello • Asana • Notion Why Clients Hire Me: ✔ Top Rated Freelancer with a 100% Job Success Score ✔ Organized, proactive, and dependable ✔ Strong communication and quick turnaround times ✔ Creative marketing that aligns with your brand goals ✔ Detail-oriented with a focus on consistency and results I believe successful marketing is more than just creating attractive posts, it's about building a recognizable brand, engaging the right audience, and supporting your business goals with a clear strategy. If you're looking for a reliable Digital Marketing Specialist who can manage your marketing while you focus on growing your business, I'd love to work with you. Let's build your brand together!

I am an experienced virtual assistant with competent skills in working in administration, customer service, data entry, social media marketing/management, and E-commerce mainly Amazon and Walmart. I have experience in working in Management as well as in Sales. I have worked as an Operations Manager in a distribution/sales company, a social media marketer, an events coordinator, and an E-commerce team member. I have completed my education at a university level. I am a dedicated and hardworking individual who takes my work seriously. I always strive for excellence in my work which allows me to complete my work with accuracy. I am detail-oriented, and I pay close attention and follow instructions. I am very versatile, and I am always willing and able to learn new skills. I am always seeking the opportunity to learn new skills and enhance my skills in all areas of competence. I am available to work daily.

I’m Zhara , an Attorney-at-Law turned Fractional COO and Online Business Manager. I help service-based founders simplify the messy middle: the stage where your business grows faster than your systems. I build clean, scalable back-end operations so your service-based business can run with clarity, confidence, and ease. Over the last 10 years, I’ve supported 50+ service-based businesses ; from solopreneurs and small teams to established companies generating $20K–$80K/month. I’ve built systems powering multiple six-figure launches, documented 300+ processes, and managed cross-functional teams across 10+ industries. I’m known for turning scattered operations into simple, sustainable systems that create peace of mind . Think of me as your part-time COO: I’ll come in, study how your business runs, clean up the chaos, and build custom workflows for you so you can finally breathe again. What I Help With : ****Business & Systems Strategy + Setup**** • Full operations and systems audits to find what’s slowing you down • Strategic business analysis to align your model, offers, and delivery with your goals • Building scalable systems that support growth at every stage • Mapping your goals to workflows, capacity, and team structure • Designing operational roadmaps that connect vision → execution ***Project & Client Management*** • Creating project dashboards that track tasks, timelines, and deliverables • Designing seamless client journeys , from inquiry to offboarding • Building SOP libraries your team will actually use ***Automation & Optimization*** • Setting up automations through Zapier or Make • Integrating AI workflows to save time and reduce admin noise ***Team & Delivery Operations*** • Clarifying roles, handoffs, and communication systems • Implementing performance tracking and reporting dashboards • Leading planning sessions that turn big goals into clear action • Creating a hiring + onboarding process And sooo much more! 🧰 Tools I Live In ClickUp | Monday| Asana| Airtable | Dubsado | Zapier | Make | Slack | FG Funnels | Google Workspace | Notion | ThriveCart | Flodesk | Asana 🌿 My Clients Usually Come to Me When: • They’re scaling fast but the backend can’t keep up • The team feels overwhelmed or unsure what to prioritize • Tools are set up, but no one’s using them properly • The founder is still managing everything and wants help to bring their vision to life. When that happens, I step in , audit the systems, clean up the noise, build automations, and hand you back a calm, clear operation that actually runs. 💼 Core Offers ✨ Systems Audit & Action Plan – starting at $600 A detailed breakdown of your tools, workflows, and next-step recommendations. 🧭 ClickUp Workspace Setup – starting at $1,200 Custom dashboards, folders, automations, and reporting , built to your business model. 📊 Airtable Operations Hub – starting at $1,800 Your all-in-one system for clients, projects, and metrics in one clean, visual workspace. 💌 Dubsado Workflow Setup – starting at $2500 Inquiry to offboarding workflows that save hours every week. 👩🏽‍💼 Fractional COO / OBM Retainer – starting at $2,000/month Ongoing operations management, systems oversight, and quarterly planning so you can stay in your zone of genius. 🌎 Who I Work With • Creative + Marketing Agencies • Coaches + Consultants • Law Firms + Legal Professionals • Accountants + Financial Firms • YouTube + Digital Media Teams • Nonprofits + Community-Based Businesses 💬 What My Clients Say (Search them up) ⭐️⭐️⭐️⭐️⭐️ i've learnt more about being a CEO, learnt what I really like to do in my business, vs what I don't like to do! I've also had so much time to think about my future, it allowed me to take a step back from systems which arent' my favourite thing to do, and be creative. - Olivia Bossert - Brand Photographer ⭐️⭐️⭐️⭐️⭐️ Zhara helped me integrate everything. She built out my ClickUp from scratch and created a dashboard that works the way my brain works. For example, I need all my to-do’s in one place. A lot of people like to organize by client or project, and while I get that, I prefer having it all in one list, categorized clearly , and she delivered that. She’s also completely taken over the data piece, making sure I’m collecting wins and testimonials, which I used to totally bottleneck. Now, that process is off my plate and fully handled. I work with both individuals and organizations, and Zhara really understands the nuance between who’s buying and who’s participating. She’s been able to support me really well in the B2B space, which not everyone in the online business world is familiar with. - Patti Dayleg - Leadership Coach ⭐️⭐️⭐️⭐️⭐️ “She’s a systems genius with the soul of a strategist. We didn’t just get structure; we got sanity.” — Taylor Tieman Law Firm Owner 💬 Ready to Breathe Again? Send me a quick message or a Loom video walking me through what’s not working. I’ll help you turn it into something that does

Experienced and self-motivated Business Manager with ten+ years of customer service experience. Highly competent communicator skilled in multitasking and effectively communicating with others. A passion for providing top rated assistance to clients, while constantly striving to honor the mission of a company. I have received training in the hospitality industry with a focus on marketing, customer service, human resources and people management and reservations and I have also received training from one of the largest call centers in Jamaica. I have experiences also in retail management, sales and research. I will be able to offer: Email Support Live Chat and Phone Support Customer Service Supervisor Help Desk Support Outbound and Inbound Phone Support Virtual Assistant support Research and data analysis Travel consultant Through years of experience I have been able to hone my communication and customer service skills. My attributes include: problem solving, time management, clarity, empathy, and persuasiveness. I am always willing to learn and I am open to new challenges in an effort to optimize a customer's experience and my clients profitability. I look forward to working with you and thank you for perusing my profile.

Results-driven eCommerce Customer Support Specialist with 10+ years of experience helping online retailers scale support operations while maintaining 90%+ customer satisfaction ratings. I deliver seamless omnichannel support across email, chat, SMS, and social media for D2C brands, Amazon/marketplace sellers, and B2B operations. I've supported dozens of e-commerce businesses—from single-product stores to established D2C brands—and understand the unique dynamics of managing customer expectations, coordinating with suppliers and handling inventory issues). But beyond technical expertise, I believe great support is an extension of your brand. I invest time learning your products, understanding your brand voice and values, and studying how you want customers to feel during every interaction. Whether you're a sustainable skincare brand, a streetwear label, or a home goods store, I ensure every response sounds authentically like your team, not generic outsourced support. My approach combines fast resolution times, proactive problem-solving, and deep operational knowledge—from order tracking and 3PL coordination to fraud prevention and platform integrations. I don't just resolve issues—I create moments that strengthen customer loyalty and reflect your brand values. 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀: • 10+ years of ecommerce Customer Support/Service experience • 6+ years of offering general operational/VA support • Experience working with dropshipping-oriented companies • Experience with eCommerce platforms (Shopify, Amazon, eBay, Walmart, Faire) 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝘁𝗼 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲: 𝙍𝙚𝙡𝙞𝙖𝙗𝙞𝙡𝙞𝙩𝙮: I treat your business like my own—meeting deadlines, maintaining consistent communication, and taking ownership of outcomes. 𝙀𝙛𝙛𝙞𝙘𝙞𝙚𝙣𝙘𝙮: Trained to handle high volumes without sacrificing quality. I can jump in quickly and make an immediate impact. 𝘿𝙚𝙩𝙖𝙞𝙡-𝙊𝙧𝙞𝙚𝙣𝙩𝙚𝙙: From spotting fraudulent orders to catching inventory discrepancies, I ensure nothing slips through the cracks. 𝙎𝙚𝙡𝙛-𝙎𝙪𝙛𝙛𝙞𝙘𝙞𝙚𝙣𝙩: Minimal onboarding needed. I'm comfortable learning new platforms quickly and working independently. 𝙉𝙖𝙩𝙞𝙫𝙚 𝙀𝙣𝙜𝙡𝙞𝙨𝙝 𝙎𝙥𝙚𝙖𝙠𝙚𝙧: Crystal-clear written and verbal communication that reflects well on your brand. 𝗠𝘆 𝗰𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝗰𝗶𝗲𝘀 𝗹𝗶𝗲 𝗶𝗻 𝘁𝗵𝗲 𝗳𝗼𝗹𝗹𝗼𝘄𝗶𝗻𝗴 𝗮𝗿𝗲𝗮𝘀: • Creating world-class customer experiences through email, live chat, and social media support • Managing customer accounts (making account updates, managing subscriptions, etc) • Order processing and fulfillment • Handling returns, replacements, exchanges, and warranty issues • Creating and updating product listings on Shopify, Amazon, and Walmart • Coordinating with 3PL warehouses and liaising with vendors/suppliers • Improving customer-facing support materials by writing, creating, and/or updating content • Moderating comments on Facebook posts, answering Facebook and Instagram DMs • Data entry, updating spreadsheets, and other general virtual administrative tasks 𝗖𝗥𝗠 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝗜 𝗛𝗮𝘃𝗲 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗪𝗶𝘁𝗵: • Gorgias • Zendesk • Freshdesk • Kustomer • Intercom • Re:Amaze • Front • Gorgias 𝗢𝘁𝗵𝗲𝗿 𝗧𝗼𝗼𝗹𝘀/𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝗜'𝘃𝗲 𝗪𝗼𝗿𝗸𝗲𝗱 𝗪𝗶𝘁𝗵: • Shopify • Ecommerce platforms (Amazon Seller Central, eBay, Walmart, Faire) • Stripe • PayPal • Slack • Sitejabber & Trustpilot • Shiptstation & Easypost • DHL express & DHL Mybills • eParcel/Australia Post • Facebook Business Manager • Chargehound • Microsoft Office Suite (Excel, word, outlook, teams) • Google sheets, forms, docs

If you need a Project, Operations, Digital Marketing or Online Business Manager | Executive/Virtual Assistant with over 5 years of experience who listens, communicates, and executes well, let's chat! Skill Summary 🏆 ClickUp (certified expert) 🏆 Asana 🏆 Monday.com 🏆 Slack 🏆 Canva 🏆 Chat GPT 🏆 Social Media Management 🏆 Email Marketing 🏆 Copywriting 🏆 Website/Content Updates (Shopify/WordPress/Squarespace/Wix 🏆 E-Commerce 🏆 Quickbooks 🏆 Hubspot 🏆 YouTube / Podcast / Content Production 🏆 SOP Documentation 🏆 Workflow Development 🏆 Systems Integration 🏆+ more I have an eclectic range of industry knowledge from marketing, and film/video production to e-commerce, and operations. I have worked with sole entrepreneurs, and C-Level executives to agency and conglomerate-level businesses, and can adapt as needed. Basic skills include: General Virtual Assistance and Administration, Email Handling, Calendar and Schedule Management, Data and File Management. Advanced skills include: Executive Business Administration, Procedure Documentation & Workflow Creation, Client Support, Account Management, Marketing Support, Project Management, Team Management, Budgeting & Finance Some additional skills include: Content Creation, Scheduling, and Management, Templated Website Creation, Blog Creation, and Optimizing), Basic-Intermediate, Graphic Design, Photo, and Video editing, Website Design & Development Project Management, Course Creation I am reliable and resourceful. I love to build and maintain systems. Clear and respectful communication is integral to my work and team relationships. I am always open to learning, and my ultimate aim is to get the job done, well and consistently!