Hire the Best Customer Support Freelancers in Montego Bay, JM

I specialize increasingly in Business Development, Sales, Sales Demo Presentations, Customer Service, Appointment Setting, Email Marketing and Management, Administrative Support, Web Research, Key Contact Database Creation, Lead Qualifying, Lead Generation, and CRM Management. I am a highly competent Customer Support professional, who is warm, reliable, friendly, and fully dedicated to providing the very best service at all times. I have been in this industry for over 18 years, and I am great at what I do. My experience includes Customer Service via Email, Telephone, Chat, and Social Media. I am calm, polite and patient. I am a great listener, I am empathetic and caring and I remain professional at all times. I am experienced in order processing, canceling and updating orders, order tracking, answering product questions, processing refunds, and maintaining all Databases/CRM's with up to date information. I have been a CSR for many companies, a few of them are AT&T, Bellsouth, SiriusXM, Upwork.com, PeopleMedia, Chemistry.com, Booker Transportation plus more. I am excellent at B2B and B2C Sales Flow. I am great at Demo Presentations, Cold Calling, Appointment Setting and Sales Qualifying. I have done the above sales services for Upwork.com, Work Cloud Solutions, Trackmaven, Webydo, WebIT, ZenFitApps, Starving Students Movers, Step Inside Media, ZingApps, Mobile Anesthesiologists of North Carolina plus more. I have in-depth experience in setting up and automating email campaigns. I am versed in testing strategies and collating reports so that the very best results are obtained. Creating emails to help customers tell their stories in a unique way that captures their audience and grow their business is my forte. I have been in business development for over 18 years. I am driven, energetic, reliable, and fully dedicated to providing the very best results at all times. I am great at strategically creating well-crafted email sequences that move prospects along the buying journey and toward making a decision. I educate, deliver value, and persuade your prospects to reply or click. My main focus is to develop your audience by making your message stand out with effective emails and email templates. I have done so for Silicon Valley Commerce, Upwork.com, Work Cloud Solutions, RocketJudge, Pegasys Real Estate Investments and more. CRM management includes database administration, workflow automation, Integration, implementation, custom configuration, and reporting. Expert with Hubspot, Zoho, Salesforce, Zendesk, Salesloft, Omnisend, Zapier, RingCentral, SugarCRM, Freshsales.io Trello, Insightly, Google Suite, Snov.io, Hunter.io, onepageCRM plus more. This I have done on countless projects over the past 16+ years. I also create websites using Wix and Weebly, I create Flyers, Presentations, Business Cards, Event Tickets, Logo Designs, and Posters. My 16+ years of working experience in the above fields have left me confident in handling that of which is required of me, thus providing excellent service and satisfaction to whom I am employed. I obtained a Merit Certification in Customer Service from ACS, a Xerox Company. I have several Google Apps Certificates In courses that are essential for managing all Google applications which I obtained when working with Work Cloud Solutions- a google re-seller. I am incredibly organized, reliable and I have excellent attention to detail. I have strong written and verbal communication skills, English is my native language, I am very goal-oriented and I'm a hard worker. I am a professional freelancer who is warm, caring, disciplined, empathetic, and efficient. I am great at working on my own and I am great at following companies' policies and procedures. I have been working from home for the past 13 years. I am flexible and versatile in learning new technologies and implementing new processes. I absorb change well. I work well on my own and also in a team setting.

Good Day prospective client, I Currently work in a call center for Teleperformance ac a Assistant Contact Center Manager. I believe i have the required qualifications for this job as i have several years hands on experience with Voice assistance and Chat services. currently i am outsourced with Comcast/Xfinity as leading operations with a team of 7 supervisors. Please provide any specifications to complete your task. Good interpersonal and leadership skills Understanding of what makes effective customer service delivery Excellent monitoring of customer service staff to ensure compliance with standards Able to effectively problem solve, answer questions and resolve issues. Strong development of training programs for customer service professionals. Experience: March 3rd 2014 to April, Bookit.com Customer service Agent (1 month) Knowledgeable of Customer service work flow for both sales and service calls April 2014 to November 2016 Bookit.com Operations support analyst ( 1 year 8 months) November 2016 – 2019 Comcast Central Supervisor September 2019- present Comcast Central ACCM 2 Years Leadership in Comcast Central Line of Business Expert in Bookit.com multiple lines of Business Handling critical task and Complaints Expert at advanced Bookit.com system navigation Expert navigating Microsoft office tools (Word,Excel,Powerpoint, Oulook) Participated in training and development programs Reports to senior management when required

I have over 10 years of experience in customer support, mainly working with phone, chat, email, and CRM systems. I have also gained meaningful experience working as a data entry specialist before I was promoted to a Quality Analyst. Over the years, I’ve helped customers with everything from simple questions to more complex issues, including billing, placing and tracking orders, processing refunds, cancellations, and resolving account problems. I’m comfortable handling a high volume of calls and messages while keeping my responses clear, accurate, and professional, consistently maintaining a customer satisfaction score above 95%. I’ve worked with tools like Zendesk, UltraCart and I’m comfortable managing tickets, chats and high volume phone calls as well as updating records, and making sure everything is properly documented. I also have experience in quality assurance, so I pay close attention to detail and make sure my work is consistent and error-free. I’m reliable, easy to work with, and comfortable working remotely. I manage my time well and don’t need much supervision once I understand the task. If you need someone who can jump in, handle customer support properly, and keep things organized, I’m available and ready to get started.

Is your Shopify inbox piling up with “Where is my order?” messages, refund requests, shipping issues, and frustrated customers? I can take that off your plate. I help Shopify and eCommerce brands deliver reliable customer support and customer service from the first question to final resolution, while protecting customer relationships and keeping support operations organized. With 10+ years of customer service experience and 4 years of eCommerce experience, I understand that great customer support is about more than closing tickets. It requires clear email communication, strong product knowledge, effective problem-solving, and a focus on customer satisfaction. WHAT I HANDLE * Shopify Customer Support * eCommerce Support and Customer Service * Email Support and Online Chat Support * Phone Support * Social media support and comment moderation * Order management and processing * Order tracking and WISMO inquiries * Returns, refunds, and exchanges * Cancellations and order changes * Shipping delays and lost packages * Delivery and fulfillment issues * Customer complaints and escalations * Chargebacks and dispute support * Subscription and billing issues * Product questions and troubleshooting * Customer retention and recovery * Customer Support SOPs and workflows * Support team coordination and quality assurance * KPI tracking and reporting WHY HIRE ME? I have supported eCommerce brands across industries, including beauty, health and wellness, eyewear, and jewelry. My experience includes handling high-volume customer support inquiries, managing escalations, resolving customer concerns, coordinating with internal teams and fulfillment partners, creating and following SOPs, and supporting efficient customer service workflows. I also understand the importance of communication etiquette, particularly when handling frustrated customers or sensitive issues. Every interaction is an opportunity to build trust and improve the customer experience. Most importantly, I understand that customer support is not just about answering tickets. It is about protecting the customer relationship while supporting the business. That means knowing when an issue requires a refund, replacement, reshipment, escalation, further investigation, or simply clear communication and reassurance. MY APPROACH Fast when speed matters. Thorough when accuracy matters. Human when customers are frustrated. I use tools such as ChatGPT and Claude to improve productivity and support quality, while ensuring every response is reviewed and refined to sound natural, accurate, and aligned with your brand voice. If you need someone to manage your Shopify inbox, provide email support, online chat support, or phone support, handle orders and refunds, resolve shipping issues, improve customer satisfaction, or take ownership of escalations, I can step in and help. If you are looking for someone who does more than simply answer tickets, let's talk. :)