Hire the Best Live Chat Operators
in Jamaica

Hi! I am Chantal, an avid Writer, Customer Support Representative (Chat, Email, Phone, and Ticket Support), Virtual Assistant who is willing to go above and beyond every time. With more than 7 years of rigorous experience in phone sales, telemarketing, customer support, inbound and outbound marketing campaigns, I freelance here on Upwork as one of the Top Virtual Assistants on the platform. You have the vision; let me do the hard part for you and give your customer’s the best support there is so you concentrate on growing your business. I CAN: ✅ Handle Appointment Scheduling ✅Build out Support teams and training materials. ✅Manage Customer Support Teams ✅Manage Social Media Post scheduling ✅ Be A Remote, Virtual Assistant ✅ Handle and Respond To Emails ✅ Provide Administrative Support ✅ Answer Product Questions And Services Leading To A Sale ✅ Give Excellent Customer Support Tags: Administrative Support, Answered Tickets, Answering Product Questions, Appointment Setting, Call Handling, Call Support, Chat Support, Communication Etiquette, CRM, Customer Satisfaction, Customer Service, Customer Support, Data Entry, Data Scraping, Email Handling, Email Support, English, Following procedures, Google Docs, MS Office, Inbound Inquiries, Interpersonal Skills, Lead Generation, Live Chat Operator, Microsoft Excel, Microsoft Word, Mobile App, NGP VAN, Research, Telemarketing, Telephone Handling, Ticketing Systems, Virtual Assistant, Web Scraper, Zendesk I pride myself on my ability to express myself both orally and written. I become overly enthused when provided with an opportunity to share my skills either with an individual or a group. Here is my course of action: ✅ Listen to your requirements ✅ Incorporate any rules or guidelines you need ✅ Reflect the tone of voice you prefer to showcase your unique value to your clients ✅ Call, convert, and improve efficiency ✅ Engage prospects, entice decision-makers ✅ Make sales Lets identify exactly what you need and the timeframe of your goals. I am here to help. After our discussion, we can do a trial to see if we are a good fit before we go ahead with the rest of the project. Good things to know from the client: ✅ You know what you need ✅ You have an idea of what your customer wants ✅ You have a clear vision of your products and services Excited to start today? Send me a message now, and let's get into it!

Running a business is hard enough. Your customer support shouldn’t be another thing to worry about. I’m a Customer Support and eCommerce Specialist with over 10 years of experience helping online businesses deliver fast, professional, and consistent support across email, live chat, and phone. I maintain a 95% CSAT score and I work primarily in Zendesk and Shopify, so I hit the ground running with minimal ramp-up time. My background includes supervising a team of 16 agents and working as a Quality Analyst, so I don’t just handle tickets. I understand what good support looks like at every level. What I can handle for you: ✔ Email, live chat & phone support ✔ Zendesk ticket management & escalations ✔ Shopify order tracking, refunds & billing support ✔ Calendar management, data entry & admin tasks ✔ Social media monitoring & client communication Tools: Zendesk, Shopify, Google Suite, Canva, Slack, Asana, ClickUp, Calendly, and more. If you need reliable, professional support that reflects well on your business, let’s connect.

I'm a Systems Operator and Operations VA who loves bringing order, efficiency, and smooth workflows to busy real estate teams. I specialize in keeping everything running like a well-oiled machine across maintenance, community management, property management, brokerage, development, and construction. I work daily with the full Yardi suite—Voyager, Elevate, and MIQ—along with Notion, ClickUp, Asana, Trello, real estate CRMs, Google Workspace, Microsoft Office, Slack, and Zoom. If it helps teams stay organized and accountable, I know how to make it work. In my current role, I create clear systems, tighten processes, and make sure everyone is using the tools the right way (and actually sticking to them!). I’m big on documentation, seamless communication, and making sure maintenance requests and community operations move quickly from “reported” to “resolved.” I’m detail-oriented, proactive, and not afraid to take charge when it comes to keeping systems on track—while still being easy to work with and positive along the way. If you need someone who can keep your operations organized, your team supported, and your systems running smoothly, I’d love to help.

I am Kimorra Lucas, a highly skilled customer support professional with over 6 years of experience, specializing in live chat support, email handling, and phone support. My expertise includes working with top-tier companies like Amazon, AT&T, and Care Solace, where I honed skills in CRM systems, ticket resolution, conflict management, and care coordination for mental health services. I excel in problem-solving, team collaboration, and delivering a seamless customer experience, always prioritizing client satisfaction. If you’re seeking a dedicated support agent to elevate your customer service operations, let’s connect to achieve outstanding results.

I am a Customer Service Supervisor with over 8 years of experience in managing a project from concept to launch, ensuring it meets milestones, deadlines, and budget requirements. During my tenure at University and throughout my work experience, I learned how companies targeted demographics and how to respond to the demands of customers. More importantly, I had the opportunity to work with professionals who taught me how to easily grasp complex problem solving concepts and at certain times, how to roll with the punches in order to achieve various objectives. I have also acquainted myself with a wide range of skills that allow me to blend with the group or team’s culture and to continuously strive to reach common goals amidst failures and setbacks.

I am an enthusiastic, reliable and hardworking individual who has over a decade of experience giving professional, efficient and high-quality service to various call centers, start-ups, solo entrepreneurs and large Corporations such as ACS, Placidway Medical Tourism Company, FairPrice Healthcare, and Human Bookkeeping. I am Skilled in communicating with clients over phone and email. I have experience with but not limited to Live Chat, Salesforce, RingCentral, Zendesk and Slack. I am eager to learn to use any new tools that get the job done well. I am a workhorse in terms of customer satisfaction, leadership, and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and co-workers. I look forward to working with you in providing excellent customer service and anything else you may need help with.