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Check out Automated Call Distribution specialists with the skills you need for your next job.
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Rating is 4.8 out of 5.
4.8/5
based on 1,976 client reviews
  • $75 hourly

    • 5.0/5
    • (25 jobs)
    Do you want: to take advantage of new opportunities in your market? a product that solves a real problem for your users? better customer retention and increased product usage? Then you need to create an outstanding experience across your customer journey. You have to understand your users better than anyone and help them achieve their goals with a smile on their faces. You need to give them the tools they need to be successful at every step of the way. That's where I come in: with my extensive experience in user research, innovation, and product strategy, I can help you take your experience to the next level. These are just some of the ways I can support your business: - Reframe the problems and pain points of both the customers and business - Conduct research with customers, users, and stakeholders to better understand their context - Identify opportunities for improvement from research insights - Facilitate ideation workshops to come up with unique solutions - Map systems, products, and service experiences - Create future scenarios and roadmaps to reach ideal situations while planning for and mitigating uncontrollable factors Don't hesitate to contact me to discuss your business goals and how we can work together to achieve them. "Andrea is a proactive, energetic and creative individual who is adept at evaluating and solving complex problems effectively." — Tara Mei, Founder, Hotcakes Ltd “Andrea complements our efforts beautifully. She's embedded themselves within our community and supported us through everything from equipment installations to community research. Would work with her again any day.” — Hannah M, Founder, red_medellín “I have been really amazed by Andrea and the caliber of her work. She is always so accurate with her feedback, observations and, most especially, with her recommendations. What a journey!” — Nina Araujo, Go Beyond The Classroom
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Product Discovery
    User Experience
    User Experience Strategy
    SaaS
    Qualitative Research
    Design Research
    Innovation Strategy
    UX Research
    User Flow
    Service Design
    User Research
    Market Research
    Customer Experience Research
    Design Thinking
    Business Innovation
  • $10 hourly

    • 4.9/5
    • (13 jobs)
    I am a well-versed Virtual Assistant from the Philippines. I am an expert in Customer and Client Satisfaction. My work experiences are with the BPO industry for 6 years and as an excellent Virtual Assistant for 4 years. I worked as a Collections Specialist, Customer Service Representative, Appointment Setter, Telemarketer, and VA for E-commerce. My unique professional experience stems from years of providing excellent customer support, creative problem-solving, and building customer loyalty. I specialize in: -Customer Service | Customer Support -Sales -Chat Support -Social Media Management -Appointment Setting | Cold Calling | Telemarketing -Linkedin Prospecting -Lead Generation -Recruitment - Interviewing -Crowd Sourcing -Data Gathering -Data Entry
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Shopify
    Gorgias
    Communications
    Administrative Support
    Freshdesk
    Startup Company
    Online Chat Support
    Email Support
    Customer Experience Research
    Copywriting
    Customer Service
    Zendesk
    Telemarketing
  • $15 hourly

    • 4.9/5
    • (64 jobs)
    Hello ! Welcome to my profile! If you're looking for a professional and versatile freelancer, you've come to the right place. I offer various services to companies like yours, ranging from administrative tasks to high level customer service and translation from English to French, Spanish to French and German to French. If you are looking for a professional to translate your documents (LEGAL, GDPR PRIVACY POLICY, GENERAL TERMS AND CONDITIONS, MARKETING, WEB SITES, MEDICAL ARTICLES, TECHNICAL MANUAL OR FICTION ROMAN etc...) with relevance and accuracy, do not hesitate to contact me. In addition to my skills as a translator, here is an overview of other tasks for which I can help you efficiently: ✅ Search Engine Optimization: SEO ⭐SEO-optimized web content writing ⭐ Integration of articles in WordPress and Shopify ⭐ Drafting of optimized product sheets ⭐ SEO Backlinking ⭐Google Analytics ⭐Google Console Search ⭐Proper keyword research and Development ⭐Keyword Implementation ⭐On-Page Optimization ⭐Technical Optimization ⭐Website analytics ⭐Website Audit Report ⭐Competitor analysis ⭐Content Plan Development ⭐Website development, updating, and management ✅ CUSTOMER SERVICE ⭐ Facebook/ Instagram pages moderation ⭐ Discord group commitment ⭐ Import and order processing ⭐ The Generation of tracking numbers ⭐ Order inventory ⭐ Management CRM settings ⭐ Development of management of pre-and after-sales service. ⭐ Call center operation I have a solid combined experience in French, Spanish and English, and I always make sure to provide quality work for each project I work on. I also enjoy working with people from all over the world and discovering new cultures and new ways of working. I invite you to consult my work history to get a better idea of my skills. Looking forward to a long term collaboration.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Customer Service
    Customer Experience Research
    Customer Relationship Management
    Real Estate Investment Assistance
    English to French Translation
    Customer Experience
    WordPress
    On-Page SEO
    Technical SEO
    SEO Strategy
    Search Engine Optimization
    SEO Audit
    SEO Keyword Research
  • $60 hourly

    • 5.0/5
    • (15 jobs)
    Hi! I'm Marina, a marketing strategist with 8 years of experience working for major international corporations and providing digital marketing services. Companies I have worked for include: Revelate (SAAS B2B), USA KinectAir (private jet service), USA Data.ai (SAAS), USA Functionaize (SAAS), USA Dataknox (IT services), USA Philip Morris International (FMCG, retail, Armenia, Ukraine) HIRECLOUT (Tech Recruiting and Consulting Firm, USA) Square Signs (Custom Sign Making E-commerce, USA) Front Signs (Sign Making Company, B2B, USA) Industracom.com (B2B Marketplace, Australia) Canadian Classroom (E-commerce, Canada, USA) Rendez-Vous (Retail, E-commerce, Russia, Cyprus) Melloweasy (E-commerce, China) I have successfully launched 4 businesses and 9 product, ranging from start-ups to well-known international brands. Career highlights I am proud of: - Managed the brand Marlboro, one of the world's top 10 brands, with an annual marketing budget of $120K-150K. - Led the complete product development and marketing strategy for the successful launch of IQOS in a new market, resulting in stock depletion within 3 months. - Invited by Philip Morris Ukraine to work in the Customer Experience department. Completed around 50 successful freelance projects for businesses worldwide, including business consulting. - Served as deputy director of marketing for a leading fashion retailer in Russia, overseeing 120 retail stores in Russia and one flagship store in France. Led business expansion to the Cypriot market and successfully launched a new CDP platform, migrating from a database of 5 million users. - Developed and launched a highly successful photo studio business. - Act as a start-up mentor and business consultant, with one of the start-ups I mentored currently operating as a successful social enterprise. Currently, I work for a digital marketing agency, where I run digital marketing strategies and campaigns for prominent players in the tech industry and more. The tools I utilize in my work include Google Analytics, Google Ads, Meta Ads Manager, LinkedIn Ads Manager, Twitter Ads Manager, Hubspot, Adroll, Power BI, Mouseflow, Hotjar, Semrush, Ahrefs, Similarweb, Adobe, Illustrator, Canva, and others. If you would like to see my business cases, let's connect!
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    LinkedIn Lead Generation
    Facebook Ads Manager
    LinkedIn Marketing
    Industry & Competitor Analysis
    Business Consulting
    Website Audit
    Competitive Analysis
    Competitor Research
    Marketing Plan
    Marketing Strategy
    Customer Experience Research
    Social Media Strategy
    Marketing Management
    Market Research
    Email Marketing
  • $13 hourly

    • 5.0/5
    • (35 jobs)
    Thank you for visiting my profile! I am open for any job relating to CSR. I am confident that my 15 years experience working in customer service will be an asset. Throughout my experience, I have gained valuable insight and a solid understanding of the important role that Customer Service Representative plays in an organisation. My active listening, communication and mediation skills have been critical on more than one occasion. I have worked with customers to maintain relationship, resolve disputes and escalated issues. The approach I take to dealing with conflict is unique in that I combine listening with negotiation to understand the customers perspective. Acknowledgement must always come before up-selling. I can then highlight a product strengths to maintain business and regain satisfaction. I am patient, professional and able to learn about a product quickly. I will care for your customers. I am reliable and punctual. You can always count on me to show up on time and remain dependable throughout my shift. I am energetic, calm under pressure, dedicated and committed to duties. I can excel in a fast-paced environment. My outgoing personality will not only be appreciated by customers, but will serve as a motivator to my team members. If I am given the opportunity I will prove myself to be an asset to your organisation. God bless!
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Health & Fitness
    Answered Ticket
    Gorgias
    Customer Satisfaction
    Communication Etiquette
    Customer Experience Research
    Product Knowledge
    Customer Support
    Email Support
    Online Chat Support
    Order Tracking
  • $15 hourly

    • 3.9/5
    • (7 jobs)
    I am a dedicated and a hard working individual. I feel that with training I can do anything. I have always been a fast learner and can work under minimal supervision. With almost 6 years of call center experience and 6 years being a freelancer, I believe I possess the qualities needed to become a great customer service representative.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Call Handling
    Technical Support
    General Transcription
    Data Entry
    Customer Service
    Email Handling
    Online Chat Support
    Order Entry
  • $15 hourly

    • 4.2/5
    • (111 jobs)
    Karen is an experienced Writer, Virtual Assistant, Customer Service Support, Back Office Support, and Data Entry expert. She can write about various topics and her articles are all original and well researched. She is proficient with the use of Zendesk, MS Office applications, Basecamp, Shopify, Quickbooks, Asana, Netsuite, and other software. Karen has provided excellent customer support to oDesk freelancers and has numerous satisfied clients. She is results and goal oriented. She takes pride in providing quality output in every work she does. She managed a number of projects while working as an Executive Assistant in PNR and from online clients. One involved creating a team that will put up the social media accounts of the company, manage its website and provide online support to the clients and customers of the company. She has graduated with Bachelor's Degree in Communication Arts and is currently finishing her Masters of Development Communication. Here is one of the feedback left by my client: "Ken's quality of work is fantastic. Completed the assignment in a timely fashion and was in constant communication while providing updates. Highly recommend Ken's services. We will have additional jobs in the future."
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Ecommerce
    Zendesk
    Email Support
    Customer Relationship Management
    Transaction Data Entry
    Shopify
    Asana
    Administrative Support
    Accounting Software
    Customer Service
    Accounting Basics
    Accounts Receivable
    Accounts Payable
    Oracle NetSuite
    Intuit QuickBooks
  • $20 hourly

    • 5.0/5
    • (9 jobs)
    I'm a passionate iOS developer with a strong focus on Swift, SwiftUI, and UIKit. With a proven track record of delivering high-quality apps, I'm well-versed in Core Data, Firebase, and other cutting-edge technologies. 🎯 What I Offer: ● Proficient in Swift, SwiftUI, and UIKit ● Extensive experience in building feature-rich iOS apps ● Solid understanding of Core Data and Firebase integration ● Meticulous attention to detail and code optimization ● Collaborative team player with excellent communication skills 💼 Past Achievements: ● Developed and launched several successful iOS apps ● Optimized app performance, resulting in improved user experience ● Collaborated with cross-functional teams to deliver outstanding results If you're looking for an iOS developer who can bring your app ideas to life and elevate your business, let's connect! I'm committed to creating top-notch iOS applications that exceed expectations.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Multithreaded Programming
    SwiftUI
    Push Notifications
    Mobile App Development
    Native App Development
    Swift
    Mobile App Redesign
    App Feature Development
    iOS Development
    iOS SDK
    User Authentication
    In-App Purchases
    Apple Xcode
    Mobile UI Design
    Firebase
  • $20 hourly

    • 5.0/5
    • (17 jobs)
    A tech Savvy Customer service professional with over 8 years of experience in the customer service industry for retail, startups, and SaaS. I am a local SEO specialist as well providing local citations with high DA links, and geotagged mapping. My most recent project was for an e-commerce and wholesale business for a clothing brand in the US Proficient with the following tools: •Shopify •Zendesk •DMI logistics (Distribution management) •ApparelMagic (checking and updating the inventory of items) •LoopReturns •Slack •Gmail •Google Calendar Duties and responsibilities include: • replacing orders • processing refunds • order tracking • canceling orders • creating gift cards for appeasements • processing returns and exchanges • checking order status • creating new orders • generating return labels • inventory check I have worked for companies such as Google Pixel, Google Play, Chegg, TimeWarner Cable, Brighthouse Networks, Dell, and Textluke. I can easily learn and adapt to new CRMs and tools for your business. I provide support for all contact channels such as: ✓Chat support ✓Phone support ✓Email Support ✓SMS ✓Social Media I am proficient with the following sites and tools: • Zendesk • Shopify • Gladly • Amazon workspace • Outreach.io • Streeteasy • BeenVerified •Truthfinder • Rocketreach • Canva (basic) • Photoshop (basic) • Google Office apps • Android devices The services that I provide: • Provide excellent customer experience through fun, engaging, and professional conversations on top of resolving customer issues •resolving tickets • order tracking • canceling orders • canceling subscriptions • processing refunds • customer education • processing returns and exchanges • handling fraud accounts • effective use of knowledge base • handling multiple chat contacts with up to 4 concurrent chats • responding to emails via Zendesk • Provide appeasements, and discount codes for customers • calendar scheduling via Google Calendar • email outreach • LinkedIn outreach I also provide Local SEO services, and Google Business Profile (GBP) Optimization for local businesses. My service consists of: •60-300 Map Citations •Mile radius expansion •Geotagging photos •NAP embedding on geotagged map •Driving point directions •Google Stacking photos •Youtube Geotagged video •High DA backlinks •30-Day Drip-fed Paid Links High DA/PA Do-Follow .Org Backlink •High DA/PA Do-Follow .Edu Backlink •High DA/PA Do-Follow Profile Backlink -Please see my project catalog My work setup includes: • windows 11 laptop with i7 11th gen with a licensed antivirus for security. • wired fiber internet with speeds of 130Mbps download and 100Mbps upload • back up unlimited 5g data with speeds of 88Mbps download and 10Mbps upload If I am the right fit for you, send me a message and let's talk!
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Video Editing
    Adobe Premiere Pro
    Google Local Business Optimization
    Local Citation
    Shopify
    Local SEO
    Customer Experience
    SaaS
    Customer Service
    Chat & Messaging Software
    Ticketing System
    Technical Support
    Online Chat Support
    Email Support
    Zendesk
  • $18 hourly

    • 4.8/5
    • (44 jobs)
    Order Fulfillment | Customer Service Support| Shopify Store Manager | Social Media Moderator | Product Research | Administrative Assistant | Track and Trace | Logistics | Telegram Moderator | Cryptocurrency | Aliexpress Dropshipping expert | Customer Happiness Specialist | Email Support | Live Chat Support | Construction _____________________________________________________________________ Hello! This is Cherylene. I would be honored to have the opportunity to work on your project immediately. I am a high-energy and results-driven professional with over 13 years of providing excellent support and assistance to customers. I am dedicated to providing excellent customer service and the ability to create solutions and deliver results to keep customers loyal to your brand. With almost a decade of experience, I always put customers at the center of everything that I do and I am committed to producing the best results. I believe that my experience has honed skills in email management, time management, and customer service, as well as negotiation and problem-solving skills. I am organized, teachable, and easy to deal with. I am eager to help and look forward to being of service to you just shoot me a message. As a VA/CSR I can help you: ✔️ Manage your time better ✔️ Improve your customer service ✔️ Engage with your clients online ✔️ Reduce your costs ✔️ Help you with specific projects where you lack the skillset ✔️ Free up your time so you can focus on the BIG picture. specialize in supporting small business owners with: ⭐ Admin Support/Data Entry ⭐ Web Search, address & email search, and adding data to Excel and CSV. ⭐ Customer service (email, chat) ⭐ Monitoring and responding to reviews ⭐ Monitoring and responding to comments/product inquiries/orders on social media accounts ⭐ E-commerce support (data entry/inventory, product listing/ Cancellation, and Refunds requests) ⭐ Process orders from customers via email or chat.; ⭐ Provide support to end-users with concerns in Pre/ Post-sale inquiries, Billing issues, and Order issues via, chat or email. ⭐ Inventory and Admin Support: ⭐ Project Management ⭐ Operations Management ⭐ Recruitment/ Payroll
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Sales & Inventory Entries
    Dropshipping
    Email Communication
    Administrative Support
    AliExpress
    Gorgias
    Shopify
    Inventory Management
    Executive Support
    Customer Support
    Zendesk
    Order Processing
    Freshdesk
    Online Chat Support
  • $10 hourly

    • 4.4/5
    • (67 jobs)
    Email/Chat Support| Inventory Management| Administrative Support|Shipping & Logistics| Data Entry| Order Processing| Dropshipping|Product Researcher| -Strong background in eCommerce customer service. -7 years experience in eBay, Shopify dropshipping and Amazon Seller Central management. - Listing tweaks & troubleshooting (case management) - Reviews management - Shopify management - Instagram/Facebook management -My email etiquette and communication skills are excellent. -Strong written and verbal communication skills, including the ability to communicate adverse decisions and differing opinions in a positive, professional manner. .
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Dropshipping
    Third-Party Logistics
    Customer Support
    Amazon
    Customer Service
    Product Knowledge
    Administrative Support
    Answered Ticket
    Email Support
    Order Tracking
    Inbound Inquiry
    Zendesk
  • $25 hourly

    • 4.9/5
    • (42 jobs)
    Why hire me? I provide superb quality remote service delivery. It's that simple. My Upwork client showcase: Start-ups | Para-legal services | Mortgage brokers | Bankruptcy referral | Insurance brokers | services | Tech-driven gardening services | Online delivery services | Real estate services | Digital marketing | Health care | E-commerce Support | SaaS marketing | Edutainment™ Support | FinTech Sales and Marketing Prior job experience: Entry-level, Supervisory, all the way to Mid-level management roles, 15 years total. The knowledge and skills I've picked up help me serve my clients better. Been "Upworking" for the past 9 years and the journey has been fruitful. I know however that the best is yet to come!!!
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Email Marketing
    Business Development
    Customer Experience
    Customer Experience Research
    US English Dialect
    Prospect List
    Digital Marketing
    Telemarketing
    List Building
    Outbound Sales
    Cold Calling
    B2B Marketing
    Salesforce CRM
    Lead Generation
  • $95 hourly

    • 5.0/5
    • (62 jobs)
    I'm a Top-Rated independent market research professional with expertise in all facets of B2B and B2C primary research: Survey Design, Survey Programming, Survey Fielding/Deployment, Qualitative Interviewing/Moderating, Data Analysis, and Report Writing/Presentation. With over 20 years of experience, I bring a deep understanding of research methodologies, techniques, and best practices. I develop and execute custom studies that deliver insights in areas such as: • Brand Awareness & Equity • Messaging & Positioning • Segmentation & Personas • Customer Satisfaction & Experience • Customer Retention • New Products & Concepts • Win-Loss • Buyer's Journey • Trend Analysis & Future Insights • Thought Leadership TOOLS & TECHNIQUES: • Alchemer • Qualtrics • SurveyMonkey • Max-Diff • Conjoint • Jobs to Be Done • Net Promoter • Online Panels • SPSS INDUSTRY EXPERIENCE: • A.I. • Construction • Consumer Products and Services • Cybersecurity • Fintech • Healthcare • Manufacturing • Nonprofit • Pharma • Publishing/Media • Software/SaaS (Enterprise and Consumer) • Telecom • And more! Please see the feedback from the many satisfied clients I've collaborated with on Upwork (over 25 five-star reviews).
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Market Research Interview
    Internet Survey
    Report Writing
    Brand Research
    B2B Marketing
    SurveyMonkey
    Quantitative Analysis
    Market Analysis
    Consumer Research
    Survey
    Survey Data Analysis
    Qualitative Research
    Quantitative Research
    Survey Design
    Market Research
  • $56 hourly

    • 4.7/5
    • (21 jobs)
    New York University Alumni, working in the sports industry as a Consultant. Experience includes working with clients across the USA, UK, and EMEA running social campaigns, predominantly Facebook marketing campaigns. I've run campaigns for clients on small scale budgets ~$5,000 to larger spends $500K plus. I have also worked on creating surveys for International sports teams that were looking to gauge the perception of fandom and sponsorship opportunities in Brazil, India, the Philippines, and Mexico. We ran a 46 question complex logic survey on Survey Gizmo (similar to Survey Monkey). I led the question creation, survey building, and analysis for this project. I did another one with a VC looking to understand the market for professional female volleyball in the USA. Skillsets include Media Planning & Strategy, Marketing Mix & Channel Selection, FB Ads Buying & Execution, Campaign Optimization, Campaign Reporting, Market Research, Survey Design & Analysis. Happy to answer any questions! Please feel free to contact me!
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Facebook
    Marketing Strategy
    Research & Strategy
    SurveyGizmo
    Paid Social
    Email Marketing
    Social Media Advertising
    Quantitative Analysis
    SurveyMonkey
    Quantitative Research
    Survey Design
    Data Analysis
    Consumer Research
    Market Research
  • $50 hourly

    • 5.0/5
    • (89 jobs)
    15+ years of corporate experience in Research-based consulting and statistics field having worked with leading multinationals. Hands-on experience of statistical modelling, data mining, data analysis and visualization for large corporate and Government clients across regions. Key strengths: 1. Quick learning of client's business problem and project context 2. Effective problem solving Tools & technologies expertise: R, Python (ScikitLearn, Numpy, Pandas), Tableau, PowerBI, Spotfire, SPSS, Excel
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Statistics
    Market Research
    Survey
    Visualization
    Quantitative Research
    SurveyGizmo
    IBM SPSS
    Analytics
    Conjoint Analysis
    RStudio
    Microsoft Excel
    Python
    Linear Regression
    Tableau
    R
    Microsoft Power BI
  • $12 hourly

    • 5.0/5
    • (4 jobs)
    Hello, I'm a well-rounded freelancer with over 6 years of experience in customer service, both online and face-to-face, in research, data entry, virtual assisting, transcription, and cold calling. I am proficient in Basic Computer Skills such as Word, Excel, PPT, etc. I am articulate in both the English and Spanish languages. I have great communication skills and I am comfortable working either within a group or individually. My work as a freelancer focuses on offering a quality experience for every client and their business.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Phone Support
    Phone Communication
    Online Chat Support
    General Office Skills
    Customer Support
    Draft Correspondence
    Administrative Support
    General Transcription
    Telemarketing
    Customer Service
  • $125 hourly

    • 5.0/5
    • (46 jobs)
    I offer over 19 years of strategic management, marketing and research experience allowing me to conduct both qualitative and quantitative analysis from request through reporting and analysis. I have also moderated hundreds of research interviews (IDIs, dyads, focus groups and more) enabling me to navigate the nuances of complex topics bringing rich insights. I have experience in the following industries: CPG, fitness, online gift retailing, real estate development and finance/technology. The brands I have worked on include TurboTax, QuickBooks, Del Monte, Active Pacific, Shari's Berries, ProFlowers, Personal Creations, RedEnvelope, Gifts.com, and The Grand Del Mar Resort and Spa. Some additional capabilities include: - New product development: Taking consumer needs, translating them into concepts and then taking concepts through development lifecycle to launch. - Survey design, programming and analysis - Interview moderation - UX Design Research - A/B Test Design - Leveraging behavioral economics and neuroscience principles to refine concepts before research and testing. I look forward to helping you with your project needs.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Concept Development
    Report Writing
    Qualitative Research
    Survey Design
    Quantitative Analysis
    UX Research
    Business Development
    Market Research
    Forum Moderation
    Marketing Strategy
  • $22 hourly

    • 4.8/5
    • (7 jobs)
    Are you tired of mediocre customer service that leaves your clients feeling frustrated and undervalued? Do you want to take your SaaS company or e-commerce business to the next level of customer satisfaction and loyalty? Look no further than me, your customer service specialist extraordinaire! Hey there! 👋 I'm Chrys - your go-to expert in customer success, service, and support. My 16 years of experience in customer service and 5 years of administrative support have given me the knowledge and skills necessary to take your business to the top. With my expertise in customer interface, team leadership, problem-solving, technical proficiency, and project management tools, I can provide unparalleled customer service that will set you apart from the competition. As a customer service specialist, I know how important it is to provide great customer experiences and earn excellent reviews. Here are a few ways I can help your company achieve just that: 🚀 Prioritize quick and personalized responses to all customer inquiries and support requests, within 24 hours or less. 🚀 Showcase deep knowledge of your product, and provide technical support and guidance as needed. 🚀 Consistently provide a high level of service that reflects your brand values. 🚀 Follow up with customers after resolving issues to ensure their satisfaction and gather feedback. I'm also well-versed in a variety of apps and tools such as: 🔥 Zendesk, Intercom, LiveChat, Avochato, Kustomer, Ujet, Openphone, Jira, and SupportPal 🔥 Shopify, WooCommerce, and BigCommerce 🔥 Asana, Airtable, Ora, Trello, Bloomgrowth, Close.io, and Hubspot 🔥 WordPress, Missing Letter, Canva, Synthesia, and ChatGPT 🔥 Stripe, Coinbase, and Privacypay 🔥 Google Apps, Microsoft Office, Slack, Skype, and Zoom My passion for customer service has allowed me to successfully lead teams and provide top-notch service in fast-paced and dynamic environments. Don't settle for subpar customer service. Choose me, Chrys, and watch your business thrive with satisfied customers and glowing reviews. Let's connect for a discovery call - you can send me an invite to your job post or send me a message and let's chat! Best regards, Chrys
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    ChatGPT
    SaaS
    FinTech
    Shopify
    Video Editing
    Customer Relationship Management
    BigCommerce
    WooCommerce
    Administrative Support
    Customer Satisfaction
    Canva
    Customer Service
    Intercom
    Jira
    Zendesk
  • $10 hourly

    • 5.0/5
    • (9 jobs)
    Hello There, LOOKING FOR AN ALL-AROUND VIRTUAL ADMINISTRATIVE ASSISTANT? I GOT YOU COVERED! I am an enthusiastic and highly organized Virtual Assistant/Professional Customer Service Specialist with diverse experience in E-Commerce Business, Fashion Retail Industry, Reputation Management, Email Management, Data Entry, Project Management, On-Boarding Process, Invoicing and Authorization, Graphics Design, Customer Service, and Legal Assistance. My long-standing ability to multi-task and work in a fast-paced, stressful environment ensures that I display professionalism and confidentiality, follow directives, and employ all necessary steps to excel, even in high-pressure situations. I am committed to providing exceptional service and am highly responsive, motivated, and dedicated to meeting deadlines within agreed-upon timeframes. As an online-savvy professional, I am always eager to learn new techniques and improve the efficiency and efficacy of each task. With a passion for delivering high-quality results, I am confident that I can help you with your company's needs. I am open to being trained and exploring new ideas that can add value to your business. Let's work together to achieve your goals! I am proficient in the following tools: - Airtable - Asana - Trello - Slack - Zendesk -Freshdesk -Customerly -Kustomer - Skype - WhatsApp - Facebook Business Manager - Podio -Jira -Monday.com -Zoho Projects - CRM Grow -Housecall Pro - GoHighlevel - LinkedIn Sales Navigator - Square -Canva - Google Products (Sheets, Docs, Drive, Gsuite) - Microsoft Office tool (Excel, Word, Powerpoint) Thank you for considering and reviewing my profile. Best regards, Cheryl P.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Email Support
    Product Knowledge
    Customer Support
    Customer Relationship Management
    Product Research
    Email Communication
    Sales Presentation
    Lead Generation
    Administrative Support
    Phone Communication
    Product Listings
    Microsoft Excel
  • $18 hourly

    • 4.9/5
    • (39 jobs)
    I'm an experienced eCommerce assistant. I take pride in my over 10 years of excellent customer relations skills whether it's a B2B or B2C business mixed with my love for technology providing: • Team Management • Customer Service • Order Fulfillment • Social Media Management • Facebook Ads • Intermediate Web Design • Product Research • Office & Document Management Integrations • Client Onboarding • Video Editing/Photoshop These are the tools I am proficient with: • Zendesk/Reamaze/Helpscout/Gorgias • Asana/Trello • Oberlo/Dropified/CJ/Dsers • Hootsuite/Later • Jungle Scout/Aliexpress Product Analysis/Google Trend • Adspy/Sellthetrend • Hootsuite/Later • Klaviyo/Active Campaign/Mailchimp • Shopify/Wordpress/Woocommerce • Manychat • Basic Adobe Photoshop and Premiere Pro • Canva/Animaker • Alibaba/Aliexpress Time management is very important to me. I do not do anything halfway and I only submit proposal to jobs that I know I am qualified for, this is to utilize both our time. I'm adaptable to change and can work on my own or with a team.
    vsuc_fltilesrefresh_TrophyIcon Automated Call Distribution Specialists
    Zendesk
    Customer Experience
    Ecommerce Support
    Shopify
    Customer Service
    Klaviyo
    ManyChat
    Facebook Ads Manager
    Order Processing
    Product Knowledge
    Business Management
    Inbound Inquiry
    Gorgias
    Order Tracking
    Dropshipping
  • $10 hourly

    • 5.0/5
    • (18 jobs)
    A motivated and hardworking Professional, with extensive experience as an Airbnb Property Manager and on the financial industry including accountancy, bookkeeping, trading and auditing. 5 years experience as a Property Manager on Airbnb helping investors (both portuguese and international clients) to get the best results on their units. Possesses exemplary problem solving skills and an analytical mind, coupled with a logical and practical approach to resolving issues. Communicates effectively with both colleagues and clients, and has proven customer service skills. Highly organised and reliable, with the ability to thrive under pressure, as demonstrated by the successful completion of a degree whilst working in the industry. Contributes significantly as part of a team and is equally confident working independently on own initiative.
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    Sales Management
    Property Management
    Invoicing
    Salesforce
    Accounting
    Online Research
    Online Chat Support
    Data Entry
    HubSpot
  • $20 hourly

    • 4.9/5
    • (23 jobs)
    I'm Stephen, and I appreciate you looking at my profile. Here is a brief summary of my abilities and strengths. I am effective, efficient, and well-organized. The secret to my success has been my ability to pick things up quickly, adapt, and then strive for a higher standard on both a personal and professional level by looking for new responsibilities. I've spent more than five years working in the business formation sector. I've written training manuals that are still utilized today to instruct and direct new employees. Additionally, I created a knowledge base, macros, standard operating procedures (SOPs), and internal processes that addressed any inefficiencies and enhanced operations and customer experiences. Building a top-notch support team and upholding a high bar are two things that are very important to me. My objective is to consistently outperform my employer's and the client's expectations. Because I am proficient in the aforementioned areas, my clients have benefited greatly out of my work. Some of my specialities include, but are not limited to: Operations Management Talent Management Customer Experience Customer Success Phone Support Email Support Chat Support Interviewing Enrolment of new hires Customer Relationship Management Email and Client Follow - Up Web Research Project Management Data Entry Data Collection Invoicing Tools I’ve worked with: G-Suite/Google Workspace Microsoft Office Zoom Canva Stripe Intercom Twilio Zendesk Slack Discord ClickUp Asana Notion Hubspot Jira I look forward to working with you.
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    Adobe Premiere Pro
    Video Editing
    Social Media Marketing
    Customer Onboarding
    Zendesk
    Voice-Over
    Content Writing
    Customer Engagement
    Intercom
    Business Operations
    Social Media Management
    Online Chat Support
    Stripe
    Email Communication
    English
  • $250 hourly

    • 5.0/5
    • (27 jobs)
    Problem solver helping early-and growth-stage technology companies maximize revenue retention, increase upsell, and improve customer experience. Proven record in both building successful customer operations from the ground up and optimizing existing processes and workflows. Notable accomplishments include 1000%+ growth and 100%+ revenue retention in 3.5 years at ShipBob leading customer-facing teams to onboard, retain, and delight customers. As a decisive and results-driven leader, I operate with three guiding principles in mind: •Servant Leadership: a leader’s duty is to serve, to provide the tools needed to be successful •Business Process Improvement: understand problems at their core through root cause analysis and build solutions to address them at their roots; always find opportunities to get better •Customer-Centric: understand what customers need to achieve, creatively build paths to achieve those objectives Skills: Customer Success, Retention, Implementation, Customer Service, Account Management, Supply Chain, Logistics, eCommerce, Fulfillment, Sales, Technology, SaaS, Software, Business Strategy and Development
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    Customer Satisfaction
    Customer Service Analytics
    Customer Support
    Customer Service Training
    Customer Experience
    E-Commerce Management
    Supply Chain & Logistics
    Customer Retention Strategy
    Startup Consulting
    HubSpot
    Business Consulting
    Account Management
    Customer Service
    Customer Retention
    Relationship Management
  • $185 hourly

    • 5.0/5
    • (16 jobs)
    I'm a seasoned Go-to-Market leader and consultant with over 11 years of experience helping companies improve customer acquisition, market expansion, product innovation, and customer support operations across financial services, fintech, health tech, and consumer tech. I've helped 10 startups launch/scale their business with market-validated product roadmaps and growth strategies and was previously at Uber as Head of Funnel (Rides & Eats) and Head of Marketplace Ops at AngelList.
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    Customer Acquisition Strategy
    SocialFlow
    Digital Marketing Strategy
    Financial Analysis
    Communications
    Go-to-Market Strategy
    Startup Consulting
    Project Management
    UX Research
    Business Operations
    Trello
    SocialEngine
    Customer Acquisition
    Organizational Development
    Business Plan
    Salesforce CRM
    Data Analysis
    Market Segmentation Research
    New Product Innovation
  • $40 hourly

    • 5.0/5
    • (21 jobs)
    I am an expert on software competitive research. I have been a VP of product management for several global enterprise SaaS firms where competitive research was a core job function. I have also held executive roles in marketing, sales, development, customer services, and general management. I have worked as a senior M&A executive for several public and private SaaS companies. I have analyzed over 500 companies as acquisition candidates, and led five acquisitions and eight divestitures. I have worked at four startups -(one win, one draw, and two losses.) My background in product management and M&A gives me a unique perspective on market, competitive, and product analysis. I have significant global experience, having lived in the U.S., The Netherlands, Belgium, Germany, and now Costa Rica where I now live. I can do in-depth analyses or broad market surveys depending on your requirements. My approach is to assemble information from the web and various other sources, analyze it, and prepare a report. My approach encompasses not only the technical aspects of products but the business model (marketing, sales, development, operations, and customer service) as well. Some competitive data, like pricing info, is hard to obtain. I also offer secret shopping services. My approach to secret shopping is to leverage my consulting business DevelopentCorporate. I offer various services for enterprise software firms: strategic planning, M&A services, market research, enterprise product management, etc. One of my services is support for the development and execution of Request for Proposals (RFPs). Leveraging this persona, I engage in a competitor’s sales motion, secretly record all meetings, and produce a transcript and report. I have been doing competitive analysis since the mid-1990s. I have done eleven competitive analysis projects on Upwork in the past year, including three secret shopping projects. I can provide a fixed-price quote once I understand the scope of your project.
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    SaaS
    Post-Merger Integration
    Mergers & Acquisitions
    Blog Writing
    Competitor Research
    Business Writing
    Strategic Plan
    Sales Strategy
    Product Management
    Product Marketing
    Content Writing
    Competitive Analysis
  • $10 hourly

    • 4.7/5
    • (48 jobs)
    - Customer Support for E-commerce businesses in the US, Canada, UK, and Australia. - Virtual Executive Assistant for Real Estate Investment Firms - Client Relations Management - Email Management and Marketing - Excellent customer service, administrative and transcription skills - Collections and Sales skills - Proficiency in MS Office Suite and other Windows-based applications - Excellent verbal and written English communication skills - Back Office, emailing and chat support work experience I have been a Virtual Professional for over 9 years now and have handled multiple tasks like Customer Service and sales, Leads Generation, Appointment Setting, Data Entry, Email, and Social Media Management, Calendar Management, Web Research, and other administrative functions. Prior to working remotely, I worked with the BPO industry and handled different campaigns catering to the US, Australia, and Canada. I am very proficient with MS office, the Google Platform, Dropbox, Zendesk, Mojo, Shopify, Shipstation, Podio, CRM, and other windows applications. I'm a highly motivated person with a very keen eye for detail. Integrity has been and will always be my top priority.
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    Recruiting
    Shopify
    Email Communication
    Customer Service
    Quality Control
    Customer Support
    Zendesk
  • $85 hourly

    • 4.8/5
    • (188 jobs)
    I develop insights that assist startups, enterprises, and entrepreneurs in developing products, entering a new market or competitive better in their current industry. My motto is simple: "Intelligence to Dominate" Let's help you dominate your industry. Specialties - -Market Research -Competitive Inteligence -Industry Insights -Risk Analysis -OSINT (open-source intelligence) -Policy (analysis, creation, training) -Intelligence gathering -Threat assessments (insider threats, CI, espionage) -Due-diligence -Cyber security (policy, assessment) Are you entering a new market? Developing a new product? Need information on your competitors? Investing in a startup? Need a security assessment? Need internal policies developed? Or just need accurate quality research conducted? If so, contact me! I can help ensure you have what you need in order to succeed.
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    Industry Research
    International Relations
    Risk Assessment
    Topic Research
    Policy Analysis
    Regulatory Intelligence
    Industry Knowledge
    Financial Analysis
    Security Analysis
    Business Intelligence
    Trend Analysis
    Marketing Data Analytics
    Competitive Analysis
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