Hire the Best Automated Call Distribution Specialists

👋 Hi, I’m Oleksii - a Twilio expert with over 7 years of hands-on experience building scalable, real-time communication systems using the full Twilio stack: 📞 Programmable Voice / SMS, 🧠 TaskRouter & Flex, 🎛️ Studio, Functions, Conversations, Sync, Webhooks and more. I’ve successfully completed 120+ Twilio projects on Upwork, including: • Eliminating latency issues in phone calls 🔧 • Creating SMS marketing automation pipelines 📲 • Developing full-scale Flex dashboards with custom workflows 🧩 Clients describe me as: “Very skilled, excellent communicator, smart guy and a pleasure to deal with.” “Oleksii was very helpful and available :) We no longer have problems with latency during our phone calls.” 🛠 Whether you need help with: • Twilio Studio call flows • Complex webhook-based automation • TwiML, IVR, call forwarding setups • Integrating Twilio with CRMs or internal systems • Building voice/SMS logic in Node.js, Laravel, or Firebase environments …I’ve got you covered. Let’s bring your Twilio-powered solution to life 🚀 Feel free to invite me to your job or message me with questions.

Hey, I’m Nawaz 👋 I build AI receptionists and enterprise automations for businesses. I've automated for companies like 360 Home Offers, The X4 Group, IFinancial, Elevated Tires, ... → Turned 27 unqualified leads into $13k in revenue in a month. → Fully automated invoice software internationally across locations → Booked 48 appointments in a single month with AI Receptionists. → Saved thousands in fixed costs with enterprise-grade automations. View my portfolio and case studies below to see exactly what I can build for you. Excited to connect! ——— The longer, sit-down version Good to meet you. Since my penultimate year at the London School of Economics and Political Science, I have been building these automations. Now in 2026, I have gained an incredible amount of experience and expertise in the software involved. Results I’ve driven 💰: - A real estate agency in Texas improved MRR by $13,453 in the first month of using a Voice AI Receptionist - An Enterprise-level recruitment business with groups across the world saved hundreds of hours with my Xero integration, replacing invoice systems with an automation hooked up to Salesforce infrastructure - An AI Startup in Florida booked 48 appointments after introducing our AI Email Automation with LinkedIn personalisation - A Car repair company saved ~$14,433 by replacing a financial analyst with my Agentic Workflow, which was powered by an MCP connection to their CRM, allowing them to query it in real time and generate reports at the press of a button This is for you if ‼️: - You want expert-level automations without the fluff of explaining everything in overwhelming detail. I’ve been doing this long enough to produce excellent work with minimal hand-holding :) - You have a call system in your company (there is a near 0 chance you cannot benefit from a Voice AI receptionist; either with a catch-all for missed calls, or replacing the whole system. - Your team wastes hours inputting the same info into a CRM day in, day out - Want to track metrics without all the hassle of setting up Excel formulas or even bringing the data in the first place. Major Software I use 🧑‍💻: - I am within the top 0.2% of Make automators and have done automations in n8n, Zapier and created agentic workflows in Google Antigravity on demand - I have worked with a massive array of CRMs, ranging from minimalist cases like Airtable, HubSpot and ShopMonkey, to more complex use cases like Salesforce, where I am proficient in the creation of Lightning automations with the CLI - Naturally, from my automations with emails and calendars, I am well versed in the setup and customisations of both the Google and Microsoft ecosystems. Timeframe ⏱️: - Most automations and voice automations will be done within 3 days (given strong instructions). - Of course, larger projects have a varied timeframe - I have a strong support system to build these automations as bulletproof and professional as always. p.s. open to dms on any project or idea you’d like my opinion on! :)

I build and run AI agents and workflow automations that turn repetitive admin, scattered information, and slow internal processes into faster, lower-cost operations — fully managed, so you get the results without touching the technical side. Agents are my specialty. • £304k/year group savings by automating overtime, shift-swap and payroll approval workflows across 13 industrial sites. • £26k/year saving by replacing manual document lookup with cited AI answers across internal knowledge bases. • £27.3k/year saving by converting meetings into diarised transcripts, highlighted facts and searchable follow-up intelligence. I handle everything — building the agent, hosting it, keeping it running reliably, and maintaining it over time. You get a system that just works: no infrastructure to manage, no platform to learn, no SaaS subscriptions to juggle. Built with Hermes Agent, n8n and custom RAG pipelines, and run as an ongoing managed service so your systems stay reliable as your needs grow.

In my most recent project, I built a low-latency AI voice receptionist for a local home services company, eliminating missed after-hours calls and automatically routing over 40 new booked jobs directly into GoHighLevel in the first month. I'm an AI voice agent developer. I hate calling a business and getting stuck with a clunky, robotic phone menu. I build low-latency, natural-sounding AI receptionists with Vapi and Retell AI. I help businesses fix their inbound call and outbound campaign bottlenecks. Most companies just want the phone answered and the leads put on their calendar. I set up Twilio Voice and ElevenLabs Turbo V2 so the AI sounds like a real person instead of a tin can. I connect these voice agents to GPT-4o or Claude so they can handle complex questions from your knowledge base. I spend a lot of time on latency tuning. A long awkward pause kills the conversation. I fix that. I don't just set up a basic prompt and call it a day. Real businesses have messy data. Callers mumble, mispronounce things, or give incomplete addresses. I build fuzzy matching and scoring algorithms in n8n so your system actually knows what the customer is talking about. I use webhooks and REST APIs to tie everything together behind the scenes. If a caller has an emergency, like a burst pipe or an urgent medical issue, I build a warm transfer to get them to a real person fast. You probably need your calls to do actual work. I use Make and n8n to push lead qualification data straight into CRMs like GoHighLevel, HubSpot, or Google Sheets. I also build out SMS follow-up and missed-call text-back sequences in GoHighLevel because customers expect text messages today. I handle the tricky stuff, like getting SMS consent mid-call without the agent accidentally reading the confirmation text out loud. After the call, I make sure the full call transcript, summary, and call outcome get logged directly into your CRM. I work heavily with home services, specifically plumbing and HVAC companies. Plumbers miss calls when they are stuck under a sink. I build AI dispatchers that check technician availability in real time and book the job. I also build these systems for real estate businesses that need help coordinating property access with subcontractors. And I work with healthcare clinics. They need calendar booking and patient intake that works perfectly. For my medical and legal clients, I make sure the AI states the required AI disclosures and call-recording consent right at the start of the call. If you want to run cold calling automation, I can set that up too. I build outbound campaigns that track lead pipeline stages, handle common objections, and follow up automatically. I'll even add duplicate number checking logic so you don't annoy your leads. I make sure the AI handles turn-taking and barge-in naturally, so it stops talking the second your customer interrupts. Send me a message with your current tech stack. Let's get your phone system sorted.

✅ Top Rated Plus AI Agent Development ✅ 100% Job Success Score ✅ Fluent English Verified AI Voice Agents | Twilio Expert | SMS, Calling & CRM Automation I help businesses automate customer communication using AI Voice Agents, SMS Automation, Calling Systems, CRM Integrations, and Communication Workflows. With 130+ completed projects, Top Rated Plus status, and a 100% Job Success Score, I specialize in building production-ready systems that answer calls, qualify leads, book appointments, automate follow-ups, improve customer response times, and reduce manual work. My expertise combines modern AI technologies with real-world communication infrastructure, helping businesses move from manual processes to scalable automation. 𝗖𝗼𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 📞 Voice AI & Communication Automation AI Voice Agents, AI Receptionists, AI Calling Systems, Appointment Booking Agents, Lead Qualification Systems, Customer Support Automation, Contact Centers, IVR Systems, SIP, SMS Automation, Call Routing 🤖 AI Solutions & Conversational Systems OpenAI, Claude, Gemini, Vapi, Retell AI, Conversational AI, Knowledge Assistants, Internal AI Tools, Business Automation ⚙️ CRM & Workflow Automation Lead Management, Pipeline Automation, Customer Communication Workflows, CRM Integrations, Automated Follow-Up Systems 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 📞 AI Voice Agents & Calling Systems • AI Receptionists • AI SDRs • Appointment Booking Agents • Customer Support Agents • Outbound Calling Systems • Inbound Voice Automation • Voice AI Integrations 📡 Twilio & Communication Solutions • Twilio Development • SMS Platforms • IVR Systems • Call Center Solutions • Twilio Flex • Voice & Messaging Automation • Toll-Free & A2P 10DLC Solutions ⚙️ CRM & Business Automation • HubSpot Integrations • GoHighLevel Automation • Salesforce Integrations • Custom CRM Development • Lead Qualification Workflows • Business Process Automation 🧠 OpenAI, Claude & AI Integrations • ChatGPT Solutions • Claude Integrations • AI Assistants • Knowledge Systems • Internal AI Tools • RAG Applications 📱 SaaS, Web & Mobile Applications • Customer Portals • Admin Dashboards • AI-Powered Platforms • Web Applications • Mobile Applications 🖥️ Backend Development Python, Node.js, FastAPI, Express.js, REST APIs, Webhooks, Microservices 💻 Frontend Development React, Next.js, Vue.js, Angular 📱 Mobile Development React Native, Flutter, Swift, Kotlin ☁️ Cloud & Infrastructure AWS, Azure, GCP, Docker, CI/CD, Serverless Architectures 📊 Databases & AI Infrastructure PostgreSQL, MongoDB, Firebase, Supabase, Vector Databases 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 • Real Estate & Property Management • Healthcare & Wellness • LegalTech • Financial Services • Logistics & Transportation • Professional Services • Call Centers • Home Services • SaaS & Technology Companies If you're looking to automate calls, SMS, customer communication, lead qualification, appointment booking, or customer support using AI and Twilio-based communication systems, let's discuss your project. Keywords: AI Voice Agent, AI Receptionist, AI Calling Agent, Twilio Developer, SMS Automation, IVR Development, CRM Automation, Voice AI, OpenAI, Claude, Vapi, Retell AI, Contact Center Solutions, Call Center Automation, Lead Qualification, Appointment Booking, Customer Communication Automation, Workflow Automation, Conversational AI, SaaS Development, Python, Node.js, React

🚀 AI-Powered Business Systems & Automation Specialist I help agencies, founders, and B2B companies automate outreach, follow-ups, CRM operations, and internal workflows using AI-powered systems. Most businesses struggle with manual lead management, fragmented workflows, missed follow-ups, and inefficient operations. I build scalable automation systems that simplify operations, reduce repetitive work, and create reliable business workflows. I’ve built automation infrastructure for 200+ clients across SaaS companies, agencies, and service-based businesses. ⚙️ Systems I Build ✔ LinkedIn Outreach Automation Systems ✔ Cold Email Infrastructure & Sequencing ✔ CRM Automation & Pipeline Workflows ✔ AI-Powered Lead Qualification Systems ✔ AI Voice Calling Agents ✔ Internal Operations & Process Automation ✔ Multi-Step AI Workflows & API Integrations 🛠 Tools & Platforms Automation & AI: n8n, Make, Zapier, OpenAI, VAPI CRM & Outreach: GoHighLevel, HubSpot, HeyReach, Instantly, Smartlead, Lemlist Infrastructure & Integrations: Twilio, Supabase, Airtable, Slack, Google Sheets API, Custom APIs 📈 How I Work I focus on building systems that are: • Scalable • Maintainable • Operationally reliable • Aligned with real business workflows My background in sales, outreach, operations, and automation allows me to build systems that support actual business growth — not just technical workflows. 🤝 Let’s Build If you're looking to automate outreach, CRM workflows, lead management, or operational processes using AI and automation systems, feel free to reach out.