Hire the best Freshdesk Specialists in Benin

Check out Freshdesk Specialists in Benin with the skills you need for your next job.
  • $5 hourly
    Welcome to my profile: ✅ After-sales service ✅ Translation✅ Virtual assistant ✅ Tinder account creation I'm Henriette Francophone and bilingual . I'm here to help you with your various projects by putting my availability, know-how and determination at your disposal. Indeed, I've had the chance to work on website translation projects, confidential documents ,the chance to manage the after-sales service of major brands and also work on projects involving the creation and management of TINDER, FRUITZ, BUMBLE etc..... accounts from start to finish. And to do this, I often work with tools such as: gologin.com, daisysms.com, Gmail, panel.proxyempire.io/proxies etc. I invite you to read some of my customers' comments: ✅⭐⭐⭐⭐⭐5.0 "Good listening and understanding of the work to be done, available very quickly when needed Henriette provides excellent work! She also knows how to make a few sacrifices and work beyond what was planned when necessary, I recommend!"✅⭐⭐⭐⭐⭐ 5.0 "available, offers ideas for developing the customer's business I highly recommend this freelancer. If you want fast results, hire Henriette."✅⭐⭐⭐⭐⭐ 5.0 When it looked like the job was going to take longer than expected, she volunteered to finish the job without asking for more hours. You can see more comments on my profile. I remind you that I am immediately available to work with you:).
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Content Moderation
    Email Support
    Translation
    Customer Service
    Zendesk
    Gorgias
    Data Entry
    Social Media Marketing
    Social Media Management
    Content Writing
    CRM Software
    Video Transcription
    Audio Transcription
  • $6 hourly
    Hello, I am Accomplie, an expert in online store management. If you own an e-commerce store or drophipping in general, you have a branded store or a subscription site, and you are currently looking for an efficient, reliable and very intuitive customer service (SAV), I would be happy to offer you my services. I master all the contours of customer service management whether it be: Dispute management on Stripe and PayPal, responding to messages via Gmail on Trustpilot, on Facebook, on Instagram. I also know and master all the necessary tools: (Zendesk; Freshdesk, Shopify, 17track, Printful, Clickup, Monday - Woocommerce / Wordpress, Airtable, Trello, Asana, Gorgias). I am available immediately and can work around your needs. If you have any questions, please feel free to contact me. DOVONOU Accomplie
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Ecommerce
    French to English Translation
    Customer Service
    Shopify
    Data Entry
    Facebook
    French English Accent
    Customer Support Plugin
    Email Communication
    French
    Social Media Management
    Online Chat Support
    Order Tracking
    Zendesk
  • $18 hourly
    Hello! I'm Regina, a bilingual (French and English) Corporate Communication graduate with a strong background in customer service and social media management. I am here to help you streamline your business operations and deliver top-notch results. With a passion for managing social media accounts and engaging with customers, I bring a wide range of skills to ensure that your business runs smoothly: My Skills Include: - Social Media Management: Graphic design, scheduling posts with Hootsuite, Business Suite Manager - Canva Specialist: Creating stunning graphics to boost engagement - Customer Service: Handling email inquiries, order tracking, order processing, call handling - CRM Tools: Master of Zendesk, Freshdesk, Gorgias, Shopify, Magento 2.0, Pipedrive - Content Writing: Blog articles, product descriptions, and more - Verbatim Transcription: Customer call records, interviews, courses, etc. - Translation: French-English and vice versa - Subtitle Editing & Translation - Data Entry & Administrative Tasks: Microsoft Office Suite, Google Suite, Trello, Slack, and Lark I am a quick learner, adaptable, and open to discussing your project needs. I’m available up to 40 hours per week and flexible to fit your business’s timeline. Why Choose Me? - Quick and reliable delivery within agreed timelines - Consistently high-quality work, tailored to your needs - Dedicated to delivering 100% customer satisfaction - Strict confidentiality and data protection - Strong communication skills to ensure smooth collaboration Competitive rates without compromising on quality Let’s work together to take your business to the next level!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Subtitle Edit
    Email Support
    Translation
    Zendesk
    Google Workspace
    Article Writing
    Database
    Content Writing
    Social Media Content Creation
    Marketing
    Canva
    Gorgias
    Subtitles
  • $12 hourly
    Hello, Thanks for visiting my profile. I'm Herve (100% TOP RATED PLUS Freelancer on Upwork) and I am a native French speaker, completely fluent in English, and obtained Upwork Skill Certification - Customer Service (You can see this certification at the bottom of my profile). Over 6 years of experience in Customer Service through Shopify, WooCommerce, Oberlo, AliExpress, Zendesk, Freshdesk... I work well with all types of personalities from all around the world, and enjoy getting to know my client’s customers. I am an experienced Customer and Technical support Representative providing exceptional customer service through Phone, email and chat that shows and relays a genuine intention to help. I also have experience being a Virtual Assistant for a property management company and E-Commerce business support. I understand that quality customer service is essential to a successful business and I take pride in filling that role. For years, I've been working in this industry and providing excellent customer service became my passion. I meet deadlines, willing to learn new things and gain knowledge. I look forward to working with you in providing excellent service and anything else you may need help with. I am a very enthusiastic person looking forward for new challenges in my career and willing to improve my customer satisfaction experience. Je suis toujours prêt à apprendre et je me familiariserai pleinement avec le produit afin de fournir le meilleur support possible aux clients. Thank you for your time and please contact me for the success of your project. Au plaisir de vous lire !
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Online Chat Support
    WordPress e-Commerce
    Shopify Apps
    Live Chat Software
    Gmail
    Customer Support
    Administrative Support
    Zendesk
    French
    English to French Translation
    Customer Service
    Fashion & Beauty
    Facebook
    Shopify
  • $8 hourly
    Hello and welcome to my profile. If you are looking for a highly skilled freelancer in customer service (phone, chat and email), technical support, general or medical transcription, English to French translation, after-sales service management, LinkedIn prospecting, content creation and publication on social networks or WordPress, data entry, basic video or photo editing. Then you are at the right place. My name is Lucas and I have more than 5 years of experience in virtual support and service. I've already worked with more than 50 companies around the world. I am also ranked as the best freelancer for several years on this platform and all my clients have been completely satisfied. You can take a look at the customer reviews below I have gained a ton of experience using Microsoft Suite, Google Suite, Monday, photoshop, adobe premiere pro, camtasia, Canva, ClickUp, Zoom, shopify, woo commrce, wordpress, Zendesk, freshdesk, Georgias, Trengo and various other CRMS, scheduling and cloud software. I am available immediately for new job and ready to work with you more than 40 hours per week, so please feel free to contact me. I will be very happy to collaborate with you. Thank you for your attention.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Client Management
    Product Knowledge
    Facebook
    French English Accent
    Ecommerce
    Customer Service
    Shopify
    Customer Support
    English to French Translation
    Order Tracking
    Social Media Management
    English
    French
  • $10 hourly
    Hello, Bonjour, I'm Fiacre ⭐⭐⭐⭐⭐ TOP RATED PLUS FREELANCER (I'm in the top 3% of freelancers on Upwork) and native French speaker and current English speaker. I am an expert in Customer Support French for any type of request and any type of business model. Whether it's handling customer requests, Email Support, Customer Satisfaction, Chat Support, refunds, order tracking, Refund Processing, dispute handling on any payment processor (Stripe-PayPal). Je suis un expert en gestion clientèle en français pour tout type de demande et tout type de business. Qu'il s'agisse du traitement des demandes des clients, du support par email, de la satisfaction des clients, du support par Live-chat, des remboursements, du suivi des commandes, du traitement des remboursements, du traitement des litiges sur tout processeur de paiement (Stripe-PayPal). Avec 3 ans d'expérience dans le marketing digital en général et dans la gestion clientèle pour des sites e-commerces en particulier. J'ai un excellent niveau rédactionnel (orthographe et grammaire) utilie pour les tâches qui ont recours à cette compétence (Mails, Tickets, Chats, Etc…). Rigorous and diligent, I am the perfect person to help you and your business optimize your customer service to ensure a better customer experience. If you need a professional to take your business to the next level and brand it, you've come to the right place. As a Technical Support/Customer Service Agent, I have worked for several companies around the world with more than 4000 hours of work and I have gained a good experience in customer management and virtual assistance. As you can see, human relations and respect of commitments are very important for me to be able to work together. If you are a person who shares the same values as I do, then we can work together to bring your business to the top. Rigoureux et assiduit, je suis la personne idéale et bien placée à vous aider, vous et votre entreprise, à pouvoir optimiser votre service à la clientèle afin de garantir à vos clients une meilleure expérience client. Si vous avez besoin d'un professionnel pour faire passer votre business à un autre niveau et lui donner une image de marque, vous êtes au bon endroit. En tant qu'Agent de Support Technique / Customer Service, j'ai eu à travailler pour plusieurs entreprises à travers le monde avec plus de 4000 heures de travail et j'ai pu acquérir une bonne expérience en matière de gestion client et d'assistance virtuelle. Comme vous pouvez le constater, les relations humaines et le respect des engagements sont très importants pour moi afin de pouvoir collaborer. Si vous êtes une personne qui partage les mêmes valeurs que moi, nous pouvons alors travailler à hisser votre entreprise au plus haut. I hope to read you soon and wish you every success En attendant de vous lire, je vous souhaite un plein succès À très bientôt !
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Online Chat Support
    Social Customer Service
    Administrative Support
    Zendesk
    French
    Customer Support
    Customer Service
    Shopify
    Email Communication
    Facebook
    WordPress
    Data Entry
  • $5 hourly
    FRENCH -ENGLISH I am an experienced Customer and Technical support Representative providing exceptional customer service through email and chat that shows and relays a genuine intention to help. I also have experience being a Virtual Assistant for a property management company and E-Commerce business support. I am looking for a home-based long term job, and would want become one of your assets in helping you grow your company or simply take part to accomplish your project. I can do multitasking. I love learning new things and focus in everything training because I love acquiring new knowledge and information. I am a quick learner as well and needs less super vision. I have different sets of skills which I can share and relevant on the given description of most job post. I am also an extensive user of Shopify, Woocommerce on top of my skills concerning troubleshooting basic issues or navigation on laptop/Desktop and mobile phones. I have set up my own Home office and reliable internet connection and computer which will definitely help me do the jobs effectively. AREAS OF EXPERTISE : ✔ Virtual Assistant ✔ Customer service(email, chat, social media, phone) using Zendesk, Slack, Skype, Freshdesk, WordPress, Shopify and other CRMs ✔ Customer Support ✔ Administrative support. ✔ Translation (English-French) ✔ Order processing in various online shopping stores. ✔ Web Research. ✔ Data Entry. ✔ Facebook ✔ Instagram... ✔ Voice over ✔Google Meet, Zoom Customer service is one of the products that I have. Hiring me as part of your team is a guaranteed great décision. I'm very excited to be part of your team and hoping to hear from you soon. Thanks :) Votre succès est également le mien.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    English to French Translation
    Customer Satisfaction
    Virtual Assistance
    WooCommerce
    Shopify
    Dropshipping
    Slack
    Community Management
    Zendesk
    Customer Service
    English
    French
    Email Communication
    Data Entry
  • $10 hourly
    Welcome to my profile! I am an Upwork Top Rated virtual assistant. My top priority is to always put myself at the service of others to provide them with better quality work within the agreed deadlines. I am a native French speaker who speaks fluent English. With my 6 years of experience in industry and superior education, I am a full time freelancer, highly experienced administrative assistant and customer support expert. I have strong experience in handling different tasks of Customer Service, whether it be through email, phone or live chat with a perfect expertise in utility applications such as: Gsuite, Zendesk, Freshdesk, Slak... I am proficient in: (1) managing orders on Shopify, Aliexpress via Dsers, CJ Dropshipping, Amazon, (2) management of PayPal and Stripe disputes. If you seek a professional that has indepth knowledge of Aweber, MaestroConference, Google Docs/Google Spreadsheets with all their respective functions then look no further as I am the freelancer for you. In addition, I have the capacity to conduct different types of web research, data entry and as a native French speaker to produce better translations from English into French. I am reliable, trustworthy and someone who works off her own initiative, these qualities have helped me maintain long-term projects and it shows in the work that I produce for the clients I freelance for. Thanks to contact me !
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Data Entry
    Customer Service
    Customer Support
    Communications
    PayPal Plugin
    Order Fulfillment
    Multitasking
    Social Media Management
  • $5 hourly
    Hello, Thank you for visiting my profile. I’m Sena, a native French speaker, and I am fluent in English. With over 6 years of experience in customer service through platforms like Shopify, WooCommerce, Oberlo, AliExpress, Zendesk, Freshdesk... I work well with all types of personalities from around the world, and I enjoy getting to know my clients’ customers. I am an experienced technical support and customer service representative who provides exceptional service via phone, email, and chat, demonstrating and conveying a genuine intent to help. I understand that the quality of customer service is crucial to a business's success, and I take pride in fulfilling this role. I have been in this industry for years, and providing excellent customer service has become my passion. I respect deadlines, am eager to learn new things, and acquire knowledge. I look forward to working with you to provide excellent service and anything else you may need. I am a highly enthusiastic person seeking new challenges in my career and looking to enhance my experience in customer satisfaction. I am always ready to learn and will fully familiarize myself with your product to provide the best possible support to customers. Thank you for your time, and feel free to contact me for the success of your project. I look forward to hearing from you !
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Shopify Apps
    Live Chat Software
    Gmail
    Administrative Support
    Zendesk
    Fashion & Beauty
    Facebook
    English to French Translation
    Customer Support
    Customer Service
    Online Chat Support
    Shopify
    Email Support
    Answered Ticket
  • $5 hourly
    TRUSTED || PUNCTUAL || ADEPT Hello, Thank you for visiting my profile. I am a native French speaker and I speak fluent English. As a freelancer, I have been working since 2017 as a customer support agent, doing web research, data entry and support with G-suite and live chat. I look forward to learning how to use all the tools that get the job done accurately. I am an experienced Virtual Customer Support Agent who is experienced in outsourcing and the contact center industry. I was trained at two large contact centers in Benin. I am skilled in Customer Service ( chat and email support), Technical Support, Data Research, Word Processing and Data Entry. With that experience, I acquired a wealth of knowledge in different industries. These include Publishing, Insurance, Medical, and Loan Processing. I have gained a ton of experience in using Microsoft Word, Microsoft Excel, and Google Drive (specifically Google Docs when logging, saving, and getting across information to clients in real-time. ) I'm now looking for a new and challenging position, one which will make the best use of existing skills and experience. AREAS OF EXPERTISE : ✔ Virtual Assistant ✔ Customer service. ✔ Customer Support ✔ Administrative support. ✔ Phone. ✔ Shopify ✔ Zendesk ✔ Freshdesk ✔ WordPress ✔ Translation ✔ Order processing in various online shopping stores. ✔ Web Research. ✔ Data Entry. ✔ Facebook ✔ Instagram... ✔ Voice over Thanks, and I look forward to work with you. Votre succès est également le mien.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    English to French Translation
    Content Editing
    Community Management
    Dropshipping
    Instagram
    Customer Support
    Data Entry
    Facebook
    Email Communication
    French
    Zendesk
    Order Tracking
  • $5 hourly
    Welcome to my profile! I am an assistant already rated on up work by my job well done. My top priority is to always put myself at the service of others to provide them with better quality work within the agreed deadlines. I am a native French speaker who speaks fluent french. With my 3 years of experience in the world of digital marketingand superior education, I am a full time freelancer, highly experienced administrative assistant and customer support expert. I have strong experience in handling different tasks of Customer Service, whether it be through email, phone or live chat with a perfect expertise in utility applications such as: Gsuite, Zendesk, Slack... I am proficient in: entering data and text as quickly as possible, as well as interacting with your different customers on platforms such as Instantly, LinkedIn, Instagram... If you seek a professional that has indepth knowledge of, Google Docs/Google with all their respective functions then look no further as I am the freelancer for you. In addition, I have the capacity to conduct different types of web research I am reliable, trustworthy and someone who works off her own initiative work with me and you will not be disappointed Thanks to contact me !
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Graph
    LinkedIn Recruiting
    IT Recruiting
    Google Docs
    Microsoft Office
    Customer Support
    Lead Generation
    Administrative Support
    Customer Service
    English
    Phone Support
    French
  • $5 hourly
    Professionnel polyvalent avec une expertise du Service Client, Saisie de Données et Assistance Comptable, je suis prêt à contribuer à la gestion efficace de vos projets. ✅SERVICE CLIENT – GESTION DE VOS SITES E-COMMERCES Avez-vous besoin d’un support client fluide, rapide, approche personnelle ? Vous y êtes au bon endroit, je réponds avec efficacité à vos tickets, mails, chats avec professionnalisme dans les 24h dès réceptions. Assistance en gestion de vos sites e-commerce, importation, rédaction, traitement des variantes (Prix, Tailles, Couleurs, Dimension, Poids) de votre fiche produit. 👉Gestion des cas de réclamations :  ✔Mécontentement sur la qualité du produit reçu  ✔Délais de livraison  ✔Numéros de suivi introuvables  ✔Adresse de livraison non compatible  ✔Des plaintes de remboursement  ✔Bien d’autres 👉CRM et plateformes e-commerce utilisées :  ✔Freshdesk  ✔Zendesk  ✔Roundcube webmail  ✔Intercom  ✔Shopify  ✔Prestashop  ✔Woocommerce  ✔Wordpress ✅SAISIE DE DONNEES EXCEL VBA Trop stressant, agaçant, flux illimités et ponctuels des données dans vos bases de données, vous êtes à la recherche d’une personne pour saisir, classer, ordonner de façon permanente vos données. Je vous garantis une gestion efficace dans les délais prévus.  ✔Gestion de vos bases de données  ✔Création de vos tableaux croisés dynamiques ✅ASSISTANCE COMPTABLE - QUICKBOOKS – ODOO –XERO Optimisez la gestion financière de votre entreprise grâce à mes compétences en comptabilité et en logiciels spécialisés comme QuickBooks, Odoo, et Xero. Mes services :  ✔Saisie de pièces comptables  ✔Suivi des comptes Clients et Fournisseurs  ✔Rapprochement Bancaire 👉Capacité d’adaptabilité et de gestion des tâches simultanées avec une garantie de procurer des résultats de haute qualité. Gardez la confidentialité de vos données est l’une de mes priorités. 👉Je suis ouvert à tout projet partiel ou long terme avec une plage horaire ou fixe de votre projet. Fais-moi part de ton projet, je suis entièrement disponible pour vous assister dans son accroissement. Géoffroy GANDJI
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Zendesk
    Email Support
    AliExpress
    Quebec French Dialect
    Dropshipping
    Dropified App
    Customer Service
    Oberlo
    Intuit QuickBooks
    Accounting
    Invoicing
    Data Entry
    Zoho Books
  • $8 hourly
    Pourquoi êtes-vous sur mon profil en cet instant ? ...Je commence depuis le début : Vous vous êtes senti acculé par toutes les tâches que génèrent votre site e-commerce et votre projet. Vous avez besoin de temps pour vous concentrer sur l'essentiel , c'est à dire la publicité facebook, le marketing , la comptabilité etc. Vous vous rendez compte que vous devez confier la gestion du service client à quelqu'un d'autre mais vous êtes sceptique : Pourra-t-il le faire comme moi ? Aura-t-elle cette sensibilité , et ce sens de la satisfaction client ? Sera-t-il smart et organisé comme je suis ? Fera-t'elle le job de façon indépendante et spontanée ou devrais-je être derrière elle pour m'assurer que les requêtes de mes clients sont bien traitées ? Mais il faut bien que je me libère du temps pour faire passer ce projet à un niveau supérieur. Où pourrais-je trouver quelqu’un qui aura à coeur le projet comme moi, qui donnera plus que ce que je lui demande, quelqu'un qui réfléchira et qui sera un vrai appui ? Après quelques recherches sur Internet , vous avez remarqué qu'Upwork est la plateforme la plus sérieuse , et vous voici à présent sur mon profil. Ce n'est peut être pas la version exacte et je suis peut-être à côté de la plaque mais je ne suis pas très loin. 😅 Vous avez raison , vous avez besoin de temps pour augmenter vos revenus. Mon agence met à votre disposition LA PERSONNE, cette personne dont votre business a besoin. ... Je sais de quoi je parle. Au fil de mes expériences en tant que support client pour des marques e-commerce , j'ai retenu une seule leçon : La pérennité d'un business passe par la qualité du Service à la clientèle. J'ai vu des clients recommander un produit/service à leur entourage, naturellement et sans rien exiger en retour parce qu'ils ont été satisfaits par le produit et surtout par le service qui y est attaché. J'ai vu des clients revenir acheter plus de 08 fois sur le même site , juste parce que l'accueil dès le premier contact a été le même tout au long de leurs parcours : chaleureux, bienveillant et reconnaissant. Prenons un exemple tout à fait simple. Vous vous appelez Gerard Claude. Vous achetez sur un site et dès le premier contact l'agent SAV vous appelle Claude. Deuxième contact, pareil ( Bonjour Claude, je vous remercie pour votre retour ). Une autre situation vous amène à contacter un peu plus tard le même service client mais cette fois-ci l'agent en vous répondant vous appelle Gérard. Je suis très sûre que vous ressentirez une gêne. Ce sont là de petits détails qui comptent. Le client que vous êtes avait besoin que la personne derrière le Service Client vous reconnaisse. Vous auriez aimé lire : '' Bonjour Claude, ça fait plaisir de vous revoir '' et non '' Bonjour Gérard ''. ... Pourquoi devriez-vous travailler avec nous ? 1- Vous allez pouvoir confier une tâche qui vous tient à coeur à une personne ayant les compétences nécessaires et capable de l'assumer ; 2- Vous aurez droit à un abonnement Freshdesk pour une personne sur 3 mois. Ceci pour faciliter la gestion des messages et vous aider à avoir un suivi clair et régulier ; 3- Un template personnalisé conçu sur la base des informations et caractéristiques de vos produits ou services afin que les clients reçoivent des réponses dans les délais ; 4- Des réponses prédéfinies et modifiables pour tenir des discussions instantanées et personnalisées avec les utilisateurs ; 5- Une modération adéquate des commentaires Facebook et Instagram ; 6- Des avis positifs récoltés chez les clients et mis en exergue sur votre site et vos comptes sociaux pour générer plus de leads ; 7- Une communication facile , aisée et efficace avec vos clients, votre équipe de base ou avec vous ; 8- Une personne présente sur votre SAV de 08h à 20h , 07 jours sur 07 ; 9- Un audit régulier des indices de satisfaction client ; 10- Des conseils et stratégies d'emails marketing pour convertir les paniers abandonnés en achat ; 11- Une tarification très abordable et concurrentielle : 5$ /heure Offrez dès à présent une expérience client unique à vos clients. Confiez-nous votre projet en quelques clics.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Interspire
    Slack
  • $5 hourly
    Welcome to my profile. I'm Rodrigue Dansou, and I help e-commerce brands deliver exceptional customer service that turns buyers into loyal customers. You're here because you're looking for an expert who can handle after-sales service independently, professionally and with a real passion for customer satisfaction. Avec cinq (5) années d’expérience dans le service client pour des marques e-commerce, je comprends qu’un bon produit ne suffit pas. Ce sont les petites attentions et l’efficacité dans la gestion des demandes qui font toute la différence. Mon rôle est de gérer vos requêtes clients, de manière fluide et personnalisée pour qu'ils se sentent écoutés et valorisés. Je mets en place des processus clairs pour assurer une gestion rapide des requêtes clients, que ce soit via e-mails, chat en direct ou réseaux sociaux. Vous n’aurez plus à vous inquiéter de savoir si vos clients sont pris en charge correctement : je suis là pour ça ! J'utilise des outils comme Freshdesk, Zendesk, Shopify, que j'adapte spécifiquement à vos besoins. De plus, je mets en place des réponses prédéfinies et des scripts personnalisés pour garantir des réponses rapides et cohérentes à toutes les demandes. Je suis disponible 7 jours sur 7, de 8 h à 18 h, pour garantir une couverture optimale des requêtes clients. Je vais au-delà de la simple gestion des demandes. En analysant les feedbacks et en anticipant les besoins, j'aide à prévenir les problèmes avant qu'ils n'émergent. Chaque client est unique, et il est essentiel de le traiter comme tel. Je m'assure de connaître vos produits et valeurs afin de créer une relation de confiance durable avec vos clients. Ce que je vous apporte : Une prise en charge totale de votre service après-vente pour que vous puissiez vous concentrer sur d’autres aspects de votre entreprise (marketing, développement, stratégie). Un suivi détaillé des performances avec des rapports réguliers sur la satisfaction client et des suggestions d'amélioration pour une meilleure expérience utilisateur. Prêt à offrir à vos clients une expérience hors du commun ? Si vous voulez un service après-vente qui non seulement satisfait, mais aussi dépasse les attentes de vos clients, je suis là pour vous accompagner.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Customer Relationship Management
    Customer Satisfaction
    Ecommerce Support
    Customer Experience
    Order Tracking
    Customer Service
    Product Knowledge
    Customer Support
    Customer Care
    Email Support
    Shopify
    Gmail
    Zendesk
  • $20 hourly
    Hello everyone, Are you looking for a fast translation professional??? Then you've come to the right place. My name is Hermione and I've been a professional translator for 7 years. As a bilingual interpreter and language teacher, I'm adept at all types of translation (English - French; ) without error. My work is meticulous and guarantees correct meaning, grammar and spelling. I also offer services related to French transcriptions. Thanks to my writing skills and previous experience, I am an excellent writer of professional articles and CVs. My skills: - Bilingual translations ( English -French ; French -English.) - Telephone assistance - E-mail and chat - Perfect command of social networks Facebook Instagram Twitter - Data entry - Research and information gathering - Article writing - CV writing and editing. I remain available 24 hours a day for immediate work. Contact me to discuss the project in more detail or hire me directly. Thank you Hermione AKODOKOUN.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Data Entry
    CV
    Shopify
    SEO Writing
    Candidate Sourcing
    Customer Support
    General Transcription
    Social Media Management
    French to English Translation
    Zendesk
    Article Writing
  • $5 hourly
    Hello to all! I am Florence GBEDJI, graduate in human resources, digital marketing professional for almost three years. I work as a virtual assistant putting my varied skills in the field of digital, business communication and management at the service of growing companies, start-ups, small and medium-sized enterprises around the world with certain results. I specialize in customer relationship management and finding qualified leads for your business growth. I also specialize in transcription, an area I am very passionate about. With my acquired skills and professional experiences, I am able to efficiently handle your customer service. I will take care of the management of interactions and the resolution of any problems your customers may have by: Phone, Email, chat on any platform or social media such as Facebook, Instagram, LinkedIn, Tik tok, You Tube, Google my business etc. I also accompany you in: - Creative and structured writing in French with content addition to websites). - Managing your e-commerce business on Shopify - Aliexpress with efficient ticket processing. - Management of your e-commerce activity on Amazon eEbay: Stock management, claim management, dispute resolution. - Searching for leads and qualified profiles on LinkedIn, Facebook, Google. - Research and listing of winning products for your e-commerce store. - Product description with relevance. - Transcription of your audio or video files in French into text with speaker identification and time stamp. If you are looking for a customer service agent, a virtual assistant, a French transcriber, a French web editor, a web moderator, a teleoperator, you are at the right place. I am looking for opportunities to use my skills and experience, to work with clients who will give me the opportunity to continue my professional career by giving the best of myself by providing quantitative and qualitative added value while learning new things. Best regards.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Gorgias
    Lead Generation
    General Transcription
    Telemarketing
    Parisian French Accent
    Proofreading
    Customer Service
    Ticketing System
    Email Communication
    Social Customer Service
    Zendesk
    Zoho CRM
    HubSpot
  • $5 hourly
    ⭐️⭐️⭐️⭐️⭐️TOP RATED and with an impeccable 100% professional success score on Upwork. Looking for a versatile, reliable virtual assistant? With proven expertise in administrative management, customer service and appointment scheduling, I'll help you optimize your time and stay focused on what really matters: growing your business. ✅Key skills : - Appointment setter (B2B/B2C) - Management of complex schedules and agendas - Professional and responsive customer service - Efficient email and data processing ✅Tools mastered : - CRM: HubSpot, Salesforce, Zoho CRM - Communication: Slack, Microsoft Teams, Zoom, Skype - Project management: Trello, Asana, ClickUp - Calendar management: Calendly, Google Calendar, Outlook -Customer support: Freshdesk, Zendesk - Office automation: Google Workspace (Docs, Sheets, Slides), Microsoft Office (Word, Excel, PowerPoint) Je me distingue par mon organisation rigoureuse, ma communication claire et ma capacité à m’adapter rapidement à vos besoins. Vous offrir un support de qualité pour maximiser votre productivité. Your Go-To Efficiency Partner Cordialement, Bertrand
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Zoho CRM
    Social Media Management
    Zendesk
    Lead Generation
    Process Optimization
    Google Workspace
    Microsoft Office
    Management Skills
    Customer Support
    Data Entry
    HubSpot
    Email Management
    Calendar Management
    Appointment Setting
  • $30 hourly
    Experienced digital marketing and conversion specialist with a strong background in digital campaigns, traffic management, and customer support. For over seven years, I have been helping companies and business owners with: -creating interesting contents and managing their campaign on google ads, Facebook, Instagram Youtube, Snapchat to increase their conversion rate -preparing and successfully managing their fundraising campaigns on Kickstarter -managing overall customer support system with Zendesk, Freshdesk, Intercom, Hubspot, Shopify, Imweb -managing email marketing with Campaign Monitor, Drip, Active Campaign, Mailerlite, Aweber -managing their influencer campaign and negotiating better deals. I'm eager to work with you, to provide reliable solutions to succeed your digital marketing campaigns and build a long-term relationship with your customers.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    SEO Keyword Research
    Customer Support Plugin
    Zendesk
    Social Media Content
    Social Media Marketing
    Influencer Marketing
    Copywriting
    Email Marketing
    Lead Generation
  • $6 hourly
    As an experienced virtual assistant, translate, data entry, I bring a meticulous attention to detail and a dedication to efficiency to every task. With a background in providing virtual support across various industries, I excel in managing data, organizing information, and ensuring accuracy in all assignments. Proficient in a range of administrative tasks, I am adept at utilizing software tools and platforms to streamline processes and maximize productivity. Whether it's entering data into spreadsheets, updating databases, or maintaining records, I approach each task with precision and a commitment to delivering high-quality results. In addition to my expertise in data entry, I remain readily available to undertake other virtual assistant duties as needed. From managing calendars and scheduling appointments to handling email correspondence and conducting research, I am versatile and adaptable, capable of handling a diverse array of responsibilities. With a strong work ethic and excellent communication skills, I thrive in collaborative environments and am always eager to contribute to the success of projects and initiatives. As your virtual assistant, I am committed to providing reliable support and contributing to the efficient operation of your business or organization.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Writing
    Administrative Support
    Copywriting
    Translation
    Data Entry
    Microsoft Excel
    Microsoft Word
    Customer Service
    French
    Email Support
  • $5 hourly
    Hello my Dearest one and welcome, I'm Tatiana, a Media Buyer expert for your Google Ads, Facebook Ads, Twitter/X Ads, and Instragram Ads. I've been working for individuals and companies since early 2020 before setting up my own business. I'm fluent in English and have over 5 years' experience in copywriting and technical translation. I have also helped numerous clients with e-commerce/dropshipping sites and web agencies as a customer service agent. I am fluent in Zendesks, Help Scout, Freshdesks and very comfortable with WordPress, Shopify. I use desktop software on a daily basis and have a very stable connection. I am ready to provide you with high quality services within the agreed deadlines. I am thorough, resourceful and always give my best. Thanks a lot and I look forward to reading you.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Customer Service
    English
    French
    CRM Software
    Helpdesk
    LinkedIn Campaign Manager
    Twitter/X Ads Manager
    Google Ads
    Facebook Ads Manager
    Translation & Localization Software
    Data Entry
    Zendesk
    Customer Support
    Community Management
  • $5 hourly
    𝐖𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐦𝐲 𝐩𝐫𝐨𝐟𝐢𝐥𝐞.😍😍😍😍 My name is Ifewa , I'm a teleconsultant. I have a professional degree in marketing communication and business. I have more than 𝟓 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 in customer care, telemarketing, prospecting, call center agent,mail management, transcription and social networks,etc. As a customer care professional, I listen carefully and react quickly, guaranteeing optimal customer satisfaction. I am accustomed to effectively managing queries and complaints via various channels, including telephone, online chat and email, offering fast and appropriate solutions. I have a solid background in telemarketing, where I have developed skills in cold calling and customer relationship management. Thanks to a results-oriented approach, I was able to meet and exceed sales targets by conducting engaging conversations and identifying customers' specific needs. My active listening skills and ability to personalize each interaction have been major assets in building customer loyalty and guaranteeing a positive experience. I also have a perfect command of social networks, enabling me to optimize a company's online presence, by engaging users and creating relevant content. Whether it's answering questions via platforms like Facebook, Instagram or LinkedIn, or managing targeted advertising campaigns, I know how to use these tools to boost brand visibility and create authentic interaction with the community. Last but not least, I can transcribe French with the utmost precision. I'm able to transcribe a variety of speeches, even in difficult contexts. . 💕 I can take on assignments such as: ✔Customer service management ✔Telemarketing (B2B-B2C) / Customer service ✔Virtual assistance ✔Order processing and tracking ✔Communication ✔Cold call French ✔ Shopify follow-up ✔Email management ✔Translation ✔Transcription ✔Dropshipping ✔Facebook page management ✔E-commerce support ✔French Dropshipping Customer Support Specialist ✔Email Support Specialist (English) | Sales Representative
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Online Chat Support
    Sales Leads
    Copywriting
    Digital Marketing
    SEO Writing
    French
    Administrative Support
    Email Support
    Cold Calling
    Sales
    Virtual Assistance
    Shopify
    Customer Support
    Telemarketing
  • $6 hourly
    Hello, My name is Jeanne, a Virtual Assistant and Customer Support Specialist with 6 years of experience in administration. I am passionate about delivering exceptional customer satisfaction and streamlining administrative operations to optimize business efficiency. Key Competencies and Skills: Customer Relationship Management: Efficient handling of client inquiries via email, chat, and phone to ensure prompt resolution and excellent customer experiences. Virtual Assistance: Expertise in email management, appointment scheduling, daily task organization, project coordination, and ensuring seamless operations. Content Moderation : Proficient in managing comments, reviews, and messages across digital platforms while maintaining professionalism and a positive customer experience. Dispute Resolution : Skilled in managing disputes on platforms such as PayPal, Stripe, and Klarna. Tool Proficiency: Advanced knowledge of tools like Trello, Slack, Google Workspace, Zendesk, Freshdesk, Zoho, and other CRM systems for efficient task and client request management. Strong Communication : Exceptional ability to communicate clearly and professionally, fostering loyalty and trust with customers. Organization and Problem-Solving: Adept at managing multiple tasks with precision and meeting deadlines, ensuring smooth operations even under pressure. Why Choose Me? Reliability and Responsiveness: Dependable and quick to address client needs with a results-oriented approach. Customer-Centric Approach: A commitment to providing personalized and empathetic solutions that enhance customer satisfaction. Long-Term Commitment: Dedicated to building lasting relationships and contributing to your business’s growth and success. With a focus on quality and a proven track record of excellence, I am ready to help your business thrive by optimizing customer support and administrative operations. Let’s connect to discuss how I can contribute to your success!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Microsoft Excel
    Gmail
    Zendesk
    CRM Software
    Stripe
    Alternative Dispute Resolution
    PayPal
    Ecommerce
    Shopify Dropshipping
    Administrative Support
    Virtual Assistance
    Data Entry
    Community Management
    Customer Service
  • $4 hourly
    Vous recherchez un professionnel fiable et compétent pour améliorer vos opérations de service client et fournir des traductions précises en plusieurs langues ? Vous êtes au bon endroit ! Fort de 5ans d'expérience en service client, j'ai prouvé ma capacité à offrir un support exceptionnel qui renforce la satisfaction et la fidélité des clients. Mon aptitude à communiquer couramment en français me permet de répondre aux besoins d'une clientèle diversifiée, en assurant une communication claire et efficace. Mes Compétences : ✔️Excellence en Service Client : Gestion des demandes, résolution des problèmes et communication axée sur l'empathie et l'efficacité. ✔️Traduction Multilingue :*Fournir des traductions précises qui conservent le sens et le contexte d'origine en français et en Anglais ✔️Résolution de Problèmes : Identifier rapidement les problèmes et apporter des solutions en temps voulu pour garantir la satisfaction client. ✔️ Maîtrise des Outils CRM :Expérience dans l'utilisation de divers outils CRM tels que : Zendesk, Salesforce, freshdesk, hubspot CRM et autres pour gérer les interactions clients et suivre les performances. ✔️Sensibilité Culturelle :Compréhension des nuances culturelles pour garantir que la communication est non seulement précise, mais aussi culturellement adaptée. Pourquoi Me Choisir ? ✔️Professionnalisme Dévoué :Je m'engage à dépasser les attentes des clients. ✔️Délais Respectés :Je livre des travaux de haute qualité rapidement, en respectant toujours les délais. ✔️Attention aux Détails :Rigoureux et minutieux, je veille à ce qu'aucun détail ne soit perdu dans la traduction. Travaillons ensemble pour améliorer votre expérience client et combler le fossé linguistique dans votre entreprise ! Prêt à commencer ? N'hésitez pas à me contacter pour discuter de vos besoins. J'ai hâte de collaborer avec vous ! Pleasure to work with you. Florice
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Spanish
    English
    Writing
    Proofreading
    Translation
    Data Entry
    Facebook
    Zendesk
    Virtual Assistance
    Online Chat Support
    Customer Support
    Email Support
    French
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