Hire the Best Freshdesk Specialists
in Benin

Hello, Thanks for visiting my profile. I'm Herve (100% TOP RATED PLUS Freelancer on Upwork) and I am a native French speaker, completely fluent in English, and obtained Upwork Skill Certification - Customer Service (You can see this certification at the bottom of my profile). Over 6 years of experience in Customer Service through Shopify, WooCommerce, Oberlo, AliExpress, Zendesk, Freshdesk... I work well with all types of personalities from all around the world, and enjoy getting to know my client’s customers. I am an experienced Customer and Technical support Representative providing exceptional customer service through Phone, email and chat that shows and relays a genuine intention to help. I also have experience being a Virtual Assistant for a property management company and E-Commerce business support. I understand that quality customer service is essential to a successful business and I take pride in filling that role. For years, I've been working in this industry and providing excellent customer service became my passion. I meet deadlines, willing to learn new things and gain knowledge. I look forward to working with you in providing excellent service and anything else you may need help with. I am a very enthusiastic person looking forward for new challenges in my career and willing to improve my customer satisfaction experience. Je suis toujours prêt à apprendre et je me familiariserai pleinement avec le produit afin de fournir le meilleur support possible aux clients. Thank you for your time and please contact me for the success of your project. Au plaisir de vous lire !

Hello, my name is Blaise, I am a PhD student in literature and civilization; TOP RATED Freelancer on Upwork with 100% Job Success. I am a native French speaker, completely fluent in English and Spanish. I have a Master's in International Business Administration and a Certificate in Multilingual Translation and Interpreting. I am a certified multilingual customer service expert in all customer inquiries and handling all sorts of incoming Emails/live chat/order processing/refunds/cancellations/content moderation/social media management/inbound and outbound calls. I am also a Multilingual translator and editor offering high-quality and error-free proofreading services in French, English, and Spanish. I have a perfect command of grammar, spelling, punctuation, and stylistic devices. Je m'appelle Blaise, Doctorant en Littérature et Civilisation Espagnoles. Je suis une personne sérieuse et déterminée avec plus de 15 ans d'expérience dans le domaine du marketing digital, et Service à la clientèle et plus de 8 ans d’expériences dans le domaine de la traduction et la rélecture . J’ai un bon style de communication orale et une bonne méthode de rédaction sans faute d’orthographe ce qui est une valeur très importante pour répondre aux mails des clients. Mon expérience dans le marketing digital et la vente en ligne est une potentialité et une qualité que je mettrai à votre service pour booster vos chiffres d’affaire en assurant un service à la clientèle de qualité. I have extensive experience using Shopify in combination with Aliexpress, Cjdropshipping Oberlo, and Amazon. I have a perfect mastery of the different ticketing systems such as Freshdesk, Zendesk, Gmail, Roundcube, Zoho mail, and outlook mail, and I can cover at least 30 tickets per hour. I am very active, educated, versatile, and enthusiastic. I am always willing to learn more to provide the best possible support to customers. I am proficient in Google Sheets, Google Docs, MS Office, and Excel. J'ai une grande expérience de l'utilisation de shopify et je maîtrise parfaitement les différents systèmes de billetterie tels que freshdesk, zendesk, gmail, roundcube, zoho mail, outlook mail et je suis capable de couvrir au moins 30 billets par heure. Je suis une personne fiable et digne de confiance avec des qualités, telles que la patience, l'écoute, la clarté, l'attitude positive. Je suis toujours prêt à apprendre davantage afin de fournir le meilleur support possible aux clients. Feel free to contact me if there is anything you need that wasn't mentioned explicitly above. I'm always happy to help. Thank you and write to me or hire me directly. All my regards. Blaise

Bonjour, Merci de consulter mon profil. Je m'appelle Fulgence (freelance 100 % TOP RATED PLUS sur Upwork). Je suis de langue maternelle française, je parle couramment le français et l'anglais et je suis certifié Upwork en service client. J'ai plus de 7 ans d'expérience dans le service client via Shopify, WooCommerce, Oberlo, AliExpress, Zendesk et Freshdesk. Je peux vous aider à fidéliser votre clientèle, à améliorer votre image de marque et à réduire votre charge de travail opérationnelle grâce à un service client irréprochable. 🔹 Ce que je fais pour vous Je m'occupe de l'ensemble de votre service client, en français et en anglais, sur tous les canaux : 📧 Assistance par e-mail / Gestion des tickets 💬 Chat en direct et assistance sur les réseaux sociaux 📞 Assistance téléphonique et relations clients 🛒 Service client e-commerce (avant et après-vente) 🔹 Mes compétences clés Expert en service client Spécialiste du support client Assistance par e-mail et chat Gestion CRM Traitement des commandes et remboursements Satisfaction et fidélisation de la clientèle Résolution des conflits Assistance multilingue (FR / EN) 🔹 Outils maîtrisés Zendesk Freshdesk Gorgias Shopify AliExpress Facebook et Instagram (messages clients) Google Workspace, divers CRM 🔹 Mon expérience ✔️ Plus de 7 ans d'expérience dans le service client et le commerce électronique ✔️ Collaboration avec plusieurs entreprises en tant qu'agent d'assistance et de vente ✔️ Habitué aux environnements exigeants et aux volumes élevés de demandes ✔️ Priorité à la qualité, à la rapidité et à la satisfaction client 🔹 Pourquoi me choisir ? ✅ Une communication claire et professionnelle ✅ Le respect scrupuleux des délais ✅ Une approche humaine et empathique ✅ La capacité à incarner votre marque en tant que membre à part entière de votre équipe 💡 Mon objectif : faire de chaque interaction avec un client une expérience positive. 📩 Contactez-moi dès maintenant, je réponds rapidement et serais ravie de discuter de votre projet. ----------------------------------------------------------------------------------------------------------- Hello, Thank you for visiting my profile. My name is Fulgence (100% TOP RATED PLUS freelancer on pwork). I am a native French speaker, fluent in French and English, and Upwork certified in customer service. I have over 7 years of experience in customer service via Shopify, WooCommerce, Oberlo, AliExpress, Zendesk, and Freshdesk. I can help you build customer loyalty, improve your brand image, and reduce your operational workload through impeccable customer service. 🔹 What I do for you I take care of all your customer support, in French and English, across all channels: 📧 Email Support / Ticket Support 💬 Live Chat & Social Media Support 📞 Phone Support & Customer Relations 🛒 E-commerce Customer Service (pre- and post-sales) 🔹 My key skills Customer Service Expert Customer Support Specialist Email & Chat Support CRM Management Order Processing & Refunds Customer Satisfaction & Retention Conflict Resolution Multilingual Support (FR / EN) 🔹 Tools mastered Zendesk Freshdesk Gorgias Shopify AliExpress Facebook & Instagram (customer messages) Google Workspace, various CRMs 🔹 My experience ✔️ Over 7 years of experience in customer service and e-commerce ✔️ Collaboration with several companies as a support and sales agent ✔️ Accustomed to demanding environments and high ticket volumes ✔️ Focus on quality, speed, and customer satisfaction 🔹 Why choose me? ✅ Clear and professional communication ✅ Strict adherence to deadlines ✅ Human and empathetic approach ✅ Ability to represent your brand as an internal member of your team 💡 My goal: to turn every customer interaction into a positive experience. 📩 Contact me now, I respond quickly and would be delighted to discuss your project.

I’m on Upwork to offer two global solutions: 1. Optimize your sales, appointment scheduling, and qualified lead generation with my high-conversion sales funnels, designed to boost your business. A comprehensive system that covers every stage, from lead acquisition to customer retention, including raising awareness of your product or service. What’s Included in the Service Creation or setup of your sales funnel on Systemeio Implementation of the complete funnel structure based on your goals Creation of essential pages: lead capture page, sales page, checkout page, thank-you page, or others as needed Integration of your branding: colors, text, images, logo, and visual elements provided Setup of forms and calls to action Configuration of basic automations on Systeme io Integration of your offer or product into your sales funnel Verification of the overall consistency of the user journey Optimization of the structure to boost conversion 2. Accurate, 100% human translations, localization, and proofreading services. Having worked with the top French-to-English translation agencies—with a 5/5 rating—my skills as a translator are well-established. Feel free to contact me ASAP. 🔍 SEO Webinar ClickFunnels Systeme io Gohighlevel GHL Funnel Testing Landing Page Sales Funnel Sales Funnel Builder Sales Funnel Implementation Lead Generation English to French Translation French to English Translation Conversion Rate Optimization Sales Funnel Copywriting Video Sales Letter Lead Generation Strategy Marketing Strategy Copywriting Sales Letter Email Copywriting Sales Copywriting Startup Consulting Campaign Copywriting Sales Writing Search Engine Optimization Website Content Direct Marketing Social Media Marketing Digital Marketing Strategy Systemeio systemio system io Subtitle Translation French Transcription Data entry

Hello 🤝! Thank you and welcome to my profile; rest assured that you are in the right place 🎯 ⭐ If you are looking for an experienced, MULTILINGUAL CUSTOMER SUCCESS SPECIALIST, I am the person who can help you grow your e-commerce store both locally and internationally. My native language is French, but I can also speak (and write) fluent ENGLISH and GERMAN. ⭐ I will manage the entire customer service process, including (but not limited to): ✅ Email, live chat, and phone support. ✅ Social media management ✅ Customer-focused copywriting ✅ Up-selling and cross-selling activities ✅ Order fulfillment ✅ Shipment management ✅ Returns management ✅ PayPal, Stripe, and Mollie dispute and chargeback management. ⭐ With 7+ years of experience in the consumer goods and technology industry, I can help you implement new ideas, and apply my expertise in areas such as email/chat copywriting, customer retention strategies, cross-sell and up-sell activities, and overall customer service messaging, workflows, and automation using the most popular ticketing systems. ⭐ Some of the tools and services I have used daily are: ✅ Shopify ✅ WooCommerce ✅ BigCommerce ✅ Amazon ✅ DSers ✅ Airtable ✅ Dropified ✅ Oberlo ✅ CJDropshipping ✅ Customer ✅ Freshdesk ✅ ZenDesk ✅ Gorgias ✅ HubSpot CRM and Service Hub ✅ Zoho CRM ✅ AirCall ✅ Asana ✅ Slack ✅ Google Sheets ⭐ Why choose me over other freelancers? ✅ Professionalism: a CUSTOMER-KING mindset, I employ my ability to handle demanding clients graciously and convert them into enthusiastic fans. ✅ Client feedback: I do everything necessary for clients to gain their TRUST. Customer reviews and comments on my profile are critical to me and the value I provide. ✅ Meeting deadlines: This is the core of my work as a freelancer. I focus on GIVING more than I expect to RECEIVE. I take pride in letting all my clients say "WOW". ✅ Responsiveness: Being extremely responsive and keeping all lines of communication easily open with my clients. ✅ Kindness: This is one of the greatest aspects of my life that I put into every job facet. Treating everyone with respect, understanding all situations, and genuinely wanting to IMPROVE my clients' problems. ⭐ If there is anything you need that was not explicitly mentioned above, please feel free to send a question about it. I'm always happy to help you out. ⭐ If you think I'm the right person to work well with you, please use the green "Invite" button in the upper right corner to contact me. I look forward to working with you. Best regards! Chegoun A.

Vous cherchez un assistant virtuel ou un agent service client fiable, réactif et professionnel ? Je suis là pour vous faire gagner du temps, satisfaire vos clients et améliorer votre efficacité au quotidien. Ce que je fais pour vous Avec plusieurs années d'expérience en assistance virtuelle et gestion du service client, j'interviens dans les domaines suivants : ✍🏿Gestion des emails (réponses, filtrage, suivi client) ✍🏿Support client (chat en direct, réseaux sociaux, messageries) ✍🏿Service après-vente pour e-commerce (Shopify, WooCommerce…) ✍🏿Tâches administratives (prise de rendez-vous, reporting, saisie de données) Mes outils & compétences 👨🏿‍🔧Zendesk | Gorgias | Crisp | LiveChat 👨🏿‍🔧Shopify | WooCommerce 👨🏿‍🔧Canva | Notion | Google Workspace | Trello 👨🏿‍🔧Communication claire, ton professionnel ou empathique selon votre audience 👨🏿‍🔧Organisation, autonomie, gestion des priorités Pourquoi me choisir ? ✅ Bilingue Anglais / Français ✅ Disponible, à l'écoute et orienté résultats ✅ Excellente capacité à gérer des clients exigeants ✅ Soucieux(se) de la qualité et de l’image de votre marque ✅ Communication fluide et respect des délais 🎯 Mon objectif : vous aider à déléguer en toute confiance, pour que vous puissiez vous concentrer sur ce qui compte vraiment. Prêt(e) à collaborer ? Envoyez-moi un message et discutons de vos besoins !