Hire the Best Freshdesk Specialists
in Benin

Hello, Thanks for visiting my profile. I'm Herve (100% TOP RATED PLUS Freelancer on Upwork) and I am a native French speaker, completely fluent in English, and obtained Upwork Skill Certification - Customer Service (You can see this certification at the bottom of my profile). Over 6 years of experience in Customer Service through Shopify, WooCommerce, Oberlo, AliExpress, Zendesk, Freshdesk... I work well with all types of personalities from all around the world, and enjoy getting to know my client’s customers. I am an experienced Customer and Technical support Representative providing exceptional customer service through Phone, email and chat that shows and relays a genuine intention to help. I also have experience being a Virtual Assistant for a property management company and E-Commerce business support. I understand that quality customer service is essential to a successful business and I take pride in filling that role. For years, I've been working in this industry and providing excellent customer service became my passion. I meet deadlines, willing to learn new things and gain knowledge. I look forward to working with you in providing excellent service and anything else you may need help with. I am a very enthusiastic person looking forward for new challenges in my career and willing to improve my customer satisfaction experience. Je suis toujours prêt à apprendre et je me familiariserai pleinement avec le produit afin de fournir le meilleur support possible aux clients. Thank you for your time and please contact me for the success of your project. Au plaisir de vous lire !

I'm Jean Yannick S. HOUNTONGBE—a seasoned Customer Support Representative, Customer Service Specialist, and Virtual Assistant, fluent in both English and French. With over 4 years of experience, I’ve supported clients across various industries, including green mobility, telecom, e-commerce, and tech. I’m committed to helping you manage client interactions, back-office tasks, and administrative processes with professionalism, empathy, and a problem-solving mindset. ✅ What I Can Do for You I provide high-quality, bilingual assistance to businesses that care deeply about their customers and brand image. Here’s how I can help you: Customer Support & Customer Service • Handling inquiries via email, chat, and phone (EN/FR) • Troubleshooting technical/product-related issues • Managing orders, refunds, and returns • Escalation handling with professionalism and empathy • CRM tools: Zendesk, Gorgias, Freshdesk, HubSpot, Salesforce Virtual Assistant Services • Email and calendar management • Appointment scheduling • Data entry and web research • File organization and document formatting • Travel planning and itinerary coordination • Communication with clients, partners, or vendors I understand that your time is valuable. That’s why I take ownership of the tasks you delegate, ensuring they are completed accurately, on time, and with attention to detail. 🌍 Why Clients Trust Me ✅ Bilingual Excellence – Clear, confident communication in English and French ✅ Customer-Centric Mindset – I always treat your clients with respect and care ✅ Problem Solver – I don’t just answer questions—I find solutions ✅ Self-Motivated – You can count on me to manage time and priorities independently ✅ Tech-Savvy – I quickly adapt to your preferred platforms and tools ✅ Flexible & Remote-Ready – Equipped for remote work with reliable internet, professional setup, and full availability for different time zones Whether you need a steady pair of hands to manage customer tickets or a proactive assistant to organize your day, I bring the structure, communication, and consistency you need. 💬 My Past Experience • United Call Centers – Bilingual Customer Support Agent (EV Charging Campaign – English/French) • Vipp Interstis – Customer Service & Telesales Support • Média Contact Bénin – E-commerce Customer Care SAV, & Technical Support • Freelance VA Projects – Calendar/email management, scheduling, inbox clean-up, customer follow-up for small business clients I’ve handled a wide range of customer profiles, tools, and industries, giving me the adaptability to integrate quickly into your team and processes. 🤝 What You Get When you hire me, your business gains more than a freelancer. You get a partner dedicated to: • Representing your brand with professionalism • Enhancing your customer experience through fast, empathetic support • Taking over time-consuming admin tasks, so you stay focused on what matters • Communicating clearly and reliably, so you always know the status of your projects Let’s chat! If you’re looking for a bilingual customer service representative, a reliable customer support agent, or a virtual assistant who truly cares about your business and your customers, I’m ready to help. Message me today, and let’s build something great together.

Experienced digital marketing and conversion specialist with a strong background in digital campaigns, traffic management, and customer support. For over seven years, I have been helping companies and business owners with: -creating interesting contents and managing their campaign on google ads, Facebook, Instagram Youtube, Snapchat to increase their conversion rate -preparing and successfully managing their fundraising campaigns on Kickstarter -managing overall customer support system with Zendesk, Freshdesk, Intercom, Hubspot, Shopify, Imweb -managing email marketing with Campaign Monitor, Drip, Active Campaign, Mailerlite, Aweber -managing their influencer campaign and negotiating better deals. I'm eager to work with you, to provide reliable solutions to succeed your digital marketing campaigns and build a long-term relationship with your customers.

Hi Why hire three when you can employ only me? I can be your all-around VA! Beyond being an executing agent, I have the ability to work independently, to propose new ideas to develop your business. Your business becomes my business and I dedicate myself to it 100%. I have a good computer and a stable internet connection, which allows me to be proactive. My skills/experiences: ✅ Social Media Manager (Facebook, Instagram, LinkedIn, Twitter) ✅ Search Engine ✅ Administrative Support/ Executive Virtual Assistant ✅ Microsoft suite/ Google suite ✅ WordPress ✅ E-Commerce Manager (Alibaba/Amazon/Shopify/Etsy) ✅ Customer Service (Freshdesk, Zendesk, Klaviyo) ✅ Lead Generation ✅ Trello, Notion, Hubspot, Hootsuite, ✅ SEO/ SEM (Sem Rush, Google Keyword planner, Answer the public) ✅ Graphic design (Canva, Photoshop) ✅ Translation / Transcription (EN-FR/FR-EN) I want you to know that for me, what matters is the quality of relationships. Once I start working with you, your business becomes my business. I am aware that its success depends on the high quality of my performance. I guarantee 100% dedication not only with the tasks you'll entrust me with, but more so to help you grow your business. I'm looking for constructive relationships where we work as a team to meet challenges. I am available immediately and ready to work with you for more than 40 hours a week. Drop me a line today so we can discuss how I can improve your overall virtual office experience! Regards Josaphat

Hello 🤝! Thank you and welcome to my profile; rest assured that you are in the right place 🎯 ⭐ If you are looking for an experienced, MULTILINGUAL CUSTOMER SUCCESS SPECIALIST, I am the person who can help you grow your e-commerce store both locally and internationally. My native language is French, but I can also speak (and write) fluent ENGLISH and GERMAN. ⭐ I will manage the entire customer service process, including (but not limited to): ✅ Email, live chat, and phone support. ✅ Social media management ✅ Customer-focused copywriting ✅ Up-selling and cross-selling activities ✅ Order fulfillment ✅ Shipment management ✅ Returns management ✅ PayPal, Stripe, and Mollie dispute and chargeback management. ⭐ With 7+ years of experience in the consumer goods and technology industry, I can help you implement new ideas, and apply my expertise in areas such as email/chat copywriting, customer retention strategies, cross-sell and up-sell activities, and overall customer service messaging, workflows, and automation using the most popular ticketing systems. ⭐ Some of the tools and services I have used daily are: ✅ Shopify ✅ WooCommerce ✅ BigCommerce ✅ Amazon ✅ DSers ✅ Airtable ✅ Dropified ✅ Oberlo ✅ CJDropshipping ✅ Customer ✅ Freshdesk ✅ ZenDesk ✅ Gorgias ✅ HubSpot CRM and Service Hub ✅ Zoho CRM ✅ AirCall ✅ Asana ✅ Slack ✅ Google Sheets ⭐ Why choose me over other freelancers? ✅ Professionalism: a CUSTOMER-KING mindset, I employ my ability to handle demanding clients graciously and convert them into enthusiastic fans. ✅ Client feedback: I do everything necessary for clients to gain their TRUST. Customer reviews and comments on my profile are critical to me and the value I provide. ✅ Meeting deadlines: This is the core of my work as a freelancer. I focus on GIVING more than I expect to RECEIVE. I take pride in letting all my clients say "WOW". ✅ Responsiveness: Being extremely responsive and keeping all lines of communication easily open with my clients. ✅ Kindness: This is one of the greatest aspects of my life that I put into every job facet. Treating everyone with respect, understanding all situations, and genuinely wanting to IMPROVE my clients' problems. ⭐ If there is anything you need that was not explicitly mentioned above, please feel free to send a question about it. I'm always happy to help you out. ⭐ If you think I'm the right person to work well with you, please use the green "Invite" button in the upper right corner to contact me. I look forward to working with you. Best regards! Chegoun A.

🇫🇷 French Native | Fluent in English ⭐⭐⭐⭐⭐ Top 3% on Upwork. 7+ Years of Excellence. Zero Compromises. If you're looking for a freelancer who doesn't just do the job but owns the outcome — you've found him. My name is Herve, a French native and fluent English speaker, giving me a rare bilingual edge that consistently delivers value to clients across Europe, the US, and beyond. With over 5 years of hands-on professional experience and a degree in Business, Leadership & Marketing from the Van Duyse Entrepreneurial Leadership Institute, I combine strategic thinking with flawless execution — every single time. 💼 What I Bring to Your Business 🎯 Virtual Assistance & Customer Support (My Core Strength) This is where I excel and where your business will feel the difference immediately. I don't just answer tickets — I build trust between your brand and your customers. Expert command of Zendesk, Freshdesk, Live Chat & Gmail customer service ecosystems Airtight email management, inbox organization & scheduling that keeps your operations running smoothly Calm, professional, and solution-driven — even under high-volume pressure Bilingual support (French & English) — a powerful asset if you serve francophone markets 🌍 Language Services Premium French ↔ English translation with native-level fluency and cultural nuance — not just words, but meaning 🎥 Video Editing & Creative Design Adobe Photoshop & Premiere Pro — crafting visuals that stop the scroll and elevate your brand identity 📈 Digital Marketing & E-commerce Shopify store development and conversion optimization High-ROI ad campaigns across Facebook, Google & Snapchat 🏆 Why Clients Choose Me — And Keep Coming Back "I don't just complete tasks. I protect your brand, anticipate your needs, and deliver results that move the needle." ✅ Verified top 3% performer on Upwork ✅ Bilingual Advantage — Native French + fluent English, ready to serve dual markets ✅ Proven Results — Dozens of 5-star reviews from satisfied clients across industries ✅ Rock-Solid Confidentiality — Your data, your projects, handled with absolute discretion ✅ Fast, Reliable Delivery — Deadlines are not suggestions. I meet them, every time ✅ Proactive Communication — You'll never have to chase me for updates ✅ Excellence as a Standard — Good enough is never good enough for me 🚀 Ready to Elevate Your Business? Whether you need a reliable virtual assistant, a sharp customer support specialist, or a bilingual professional who can seamlessly bridge your French and English-speaking markets I'm ready to become your most valuable hire. Let's talk. Your next level starts here. 📩 Send me a message and let's build something great together. Herve