Hire the Best Customer Support Freelancers
in Benin

Hello dear customers, My name is D. Obei, I am French speaking and bilingual and I can perfectly write other languages such as German, Spanish and Italian.✔ First of all, I want to thank you for choosing me in this competitive market. So let me ask you the following question: Are you looking for someone to provide top-quality work? Look no further, because I am the right person for your project. I have over eight years of experience and have been TOP RATED in online work. As a freelancer, I work in the following areas: *Customer Service *Virtual assistant *Translation (EN-FR/FR-EN) *French transcription *Social media management *Writing SEO content articles *Facebook and Trustpilot reviews management *Dispute management (Paypal/Stripe/Klarna). Indeed, I am a multi-hatted freelancer, and I excel in my field of work. Regarding customer service: I can fully support and manage your customer service in the areas of dropshipping, email management and processing, live chat, and phone customer support. Regarding virtual support: I can take care of all your administrative tasks. Regarding Translation and transcription: I can transcribe your French files (audio, video) and translate them into English without using translation software. Regarding social media management: I can handle Facebook comment moderation for e-commerce companies and DM management on Instagram. Regarding article writing: I produce SEO content articles for referencing using excellent error correction and plagiarism detection software. Finally, regarding dispute management, I am mainly involved in handling Paypal , Stripe and klarna disputes for online dropshipping stores with a sure win at the end of the conflicts. I am a hard worker and have an eye for detail. I can identify and solve problems. I can quickly adapt to time differences. I am open to all negotiations. I look forward to building a great team with you. Please write or hire me directly. Sincerely, Obei

Hello, my name is Blaise, I am a PhD student in literature and civilization; TOP RATED Freelancer on Upwork with 100% Job Success. I am a native French speaker, completely fluent in English and Spanish. I have a Master's in International Business Administration and a Certificate in Multilingual Translation and Interpreting. I am a certified multilingual customer service expert in all customer inquiries and handling all sorts of incoming Emails/live chat/order processing/refunds/cancellations/content moderation/social media management/inbound and outbound calls. I am also a Multilingual translator and editor offering high-quality and error-free proofreading services in French, English, and Spanish. I have a perfect command of grammar, spelling, punctuation, and stylistic devices. Je m'appelle Blaise, Doctorant en Littérature et Civilisation Espagnoles. Je suis une personne sérieuse et déterminée avec plus de 15 ans d'expérience dans le domaine du marketing digital, et Service à la clientèle et plus de 8 ans d’expériences dans le domaine de la traduction et la rélecture . J’ai un bon style de communication orale et une bonne méthode de rédaction sans faute d’orthographe ce qui est une valeur très importante pour répondre aux mails des clients. Mon expérience dans le marketing digital et la vente en ligne est une potentialité et une qualité que je mettrai à votre service pour booster vos chiffres d’affaire en assurant un service à la clientèle de qualité. I have extensive experience using Shopify in combination with Aliexpress, Cjdropshipping Oberlo, and Amazon. I have a perfect mastery of the different ticketing systems such as Freshdesk, Zendesk, Gmail, Roundcube, Zoho mail, and outlook mail, and I can cover at least 30 tickets per hour. I am very active, educated, versatile, and enthusiastic. I am always willing to learn more to provide the best possible support to customers. I am proficient in Google Sheets, Google Docs, MS Office, and Excel. J'ai une grande expérience de l'utilisation de shopify et je maîtrise parfaitement les différents systèmes de billetterie tels que freshdesk, zendesk, gmail, roundcube, zoho mail, outlook mail et je suis capable de couvrir au moins 30 billets par heure. Je suis une personne fiable et digne de confiance avec des qualités, telles que la patience, l'écoute, la clarté, l'attitude positive. Je suis toujours prêt à apprendre davantage afin de fournir le meilleur support possible aux clients. Feel free to contact me if there is anything you need that wasn't mentioned explicitly above. I'm always happy to help. Thank you and write to me or hire me directly. All my regards. Blaise

Welcome to my profile! I am Edouarda, a bilingual expert in French and English specializing in customer support, SEO writing, and copywriting. As a Top-rated freelancer (⭐️⭐️⭐️⭐️⭐️) on Upwork with over 4 years of experience, I can help you efficiently manage your after-sales service. With expertise in writing and mastering the rules of the French language, I am capable of producing unique, high-quality content. Combined with my skills in SEO web writing and copywriting, I will help you improve your visibility on search engines and optimize your advertising campaigns to achieve success. I am highly skilled in the following areas: ✔️ Customer satisfaction (being empathetic and turning customer anger into joy) ✔️ Email marketing ✔️ Creative writing ✔️ SEO writing ✔️ Virtual assistance ✔️ Data entry ✔️ Transcription ✔️ Zendesk, Zoho, Gorgias, Freshdesk, HubSpot, Shopify, Gmail, Microsoft Office ✔️ WordPress, WooCommerce, Google Sheets, Docs, Slack, Skype, and ClickUp ✔️ Phone-based support ✔️ Rewriting ✔️ Technical support ✔️ Email support ✔️ Managing disputes on Shopify, Stripe, and PayPal ✔️ E-commerce/Dropshipping (order processing, refunds, cancellations, and order tracking) ✔️ Moderating social media comments ✔️ Live chat ✔️ Chat support I am a dynamic, autonomous, thoughtful, creative, curious, and versatile individual with excellent writing and interpersonal skills, as well as a strong sense of service and organization. I am available right away and can easily adjust to your requirements. If you have any questions or would like to discuss your project further, don't hesitate to reach out!

I support growing companies in delivering structured, high-quality customer interactions while maintaining accurate CRM systems and consistent lead qualification processes. Top Rated freelancer with a 100% Job Success Score, I have worked with international teams handling inbound and outbound communication, appointment setting, and client follow-ups with a strong focus on reliability and performance. My approach is simple: clarity, structure, and measurable impact. I can help you: • Professionally manage inbound and outbound calls • Qualify and nurture leads before closing • Maintain a clean and organized CRM • Ensure precise documentation and follow-up • Represent your brand with confidence and professionalism I understand that customer support and lead qualification are not just operational tasks — they directly impact revenue, reputation, and long-term growth. Fluent in French and English, I am comfortable working in structured remote environments, using CRM systems, calling tools, Google Workspace, and collaborative platforms. Clients value my work for: ✔ Professional communication ✔ Attention to detail ✔ Process discipline ✔ Accountability ✔ Long-term reliability If you are looking for a dependable professional who can represent your business with consistency and contribute to sustainable growth, I would be glad to support your team. Available for long-term collaboration.

############ ENGLISH Passionate about artificial intelligence, I help train and improve AI models with high-quality data. My expertise includes: ✔️ Data annotation and labeling for linguistic tasks ✔️ Evaluation and optimization of NLP models ✔️ AI project management in French and English I ensure accuracy and efficiency to enhance AI performance. Need an AI training expert? Let's connect! 🚀 ############ FRENCH Passionnée par l'intelligence artificielle, j'aide à entraîner et améliorer des modèles d'IA grâce à des données de qualité. Mon expertise inclut : ✔️ L'annotation et l'étiquetage de données linguistiques ; ✔️ l'évaluation et l'amélioration des modèles NLP ; ✔️ La gestion de projets IA en français et en anglais. Je travaille avec rigueur et précision pour optimiser les performances des intelligences artificielles. Besoin d'une experte en entraînement d'IA ? Contactez-moi !

Hello, I am a dedicated freelancer with 5 years of experience in Customer Support, Telemarketing, and Data Entry. My background in call centers has allowed me to assist customers through phone, email, and social media, ensuring clear communication and excellent service at every step. Beyond customer support, I have worked on Shopify projects, including product research and uploads, making sure each item is well-documented and optimized. I also have strong skills in business research and lead generation, collecting accurate contact details for outreach campaigns. I bring proven experience in B2B and B2C telemarketing, managing outbound calls and building positive client relationships. In addition, I am passionate about Web Development, with knowledge of PHP, HTML, CSS, and JavaScript, and I continue to improve my expertise in Excel for data organization and automation. ✨ What I offer Reliable and professional Customer Support (phone, email, chat, social media) Accurate Data Entry & Web Research Shopify Product Management and e-commerce assistance Effective Telemarketing B2B & B2C Technical knowledge in Web Development & Excel Bilingual: French (native) & English (fluent) If you are looking for a proactive and detail-oriented freelancer who can help you deliver outstanding results and grow your business, I’d be happy to work with you.