Hire the Best Customer Support Freelancers
in Benin

I support growing companies in delivering structured, high-quality customer interactions while maintaining accurate CRM systems and consistent lead qualification processes. Top Rated freelancer with a 100% Job Success Score, I have worked with international teams handling inbound and outbound communication, appointment setting, and client follow-ups with a strong focus on reliability and performance. My approach is simple: clarity, structure, and measurable impact. I can help you: • Professionally manage inbound and outbound calls • Qualify and nurture leads before closing • Maintain a clean and organized CRM • Ensure precise documentation and follow-up • Represent your brand with confidence and professionalism I understand that customer support and lead qualification are not just operational tasks — they directly impact revenue, reputation, and long-term growth. Fluent in French and English, I am comfortable working in structured remote environments, using CRM systems, calling tools, Google Workspace, and collaborative platforms. Clients value my work for: ✔ Professional communication ✔ Attention to detail ✔ Process discipline ✔ Accountability ✔ Long-term reliability If you are looking for a dependable professional who can represent your business with consistency and contribute to sustainable growth, I would be glad to support your team. Available for long-term collaboration.

Hello dear customers, My name is D. Obei, I am French speaking and bilingual and I can perfectly write other languages such as German, Spanish and Italian.✔ First of all, I want to thank you for choosing me in this competitive market. So let me ask you the following question: Are you looking for someone to provide top-quality work? Look no further, because I am the right person for your project. I have over eight years of experience and have been TOP RATED in online work. As a freelancer, I work in the following areas: *Customer Service *Virtual assistant *Translation (EN-FR/FR-EN) *French transcription *Social media management *Writing SEO content articles *Facebook and Trustpilot reviews management *Dispute management (Paypal/Stripe/Klarna). Indeed, I am a multi-hatted freelancer, and I excel in my field of work. Regarding customer service: I can fully support and manage your customer service in the areas of dropshipping, email management and processing, live chat, and phone customer support. Regarding virtual support: I can take care of all your administrative tasks. Regarding Translation and transcription: I can transcribe your French files (audio, video) and translate them into English without using translation software. Regarding social media management: I can handle Facebook comment moderation for e-commerce companies and DM management on Instagram. Regarding article writing: I produce SEO content articles for referencing using excellent error correction and plagiarism detection software. Finally, regarding dispute management, I am mainly involved in handling Paypal , Stripe and klarna disputes for online dropshipping stores with a sure win at the end of the conflicts. I am a hard worker and have an eye for detail. I can identify and solve problems. I can quickly adapt to time differences. I am open to all negotiations. I look forward to building a great team with you. Please write or hire me directly. Sincerely, Obei

Welcome to my profile! I am Edouarda, a bilingual expert in French and English specializing in customer support, SEO writing, and copywriting. As a Top-rated freelancer (⭐️⭐️⭐️⭐️⭐️) on Upwork with over 4 years of experience, I can help you efficiently manage your after-sales service. With expertise in writing and mastering the rules of the French language, I am capable of producing unique, high-quality content. Combined with my skills in SEO web writing and copywriting, I will help you improve your visibility on search engines and optimize your advertising campaigns to achieve success. I am highly skilled in the following areas: ✔️ Customer satisfaction (being empathetic and turning customer anger into joy) ✔️ Email marketing ✔️ Creative writing ✔️ SEO writing ✔️ Virtual assistance ✔️ Data entry ✔️ Transcription ✔️ Zendesk, Zoho, Gorgias, Freshdesk, HubSpot, Shopify, Gmail, Microsoft Office ✔️ WordPress, WooCommerce, Google Sheets, Docs, Slack, Skype, and ClickUp ✔️ Phone-based support ✔️ Rewriting ✔️ Technical support ✔️ Email support ✔️ Managing disputes on Shopify, Stripe, and PayPal ✔️ E-commerce/Dropshipping (order processing, refunds, cancellations, and order tracking) ✔️ Moderating social media comments ✔️ Live chat ✔️ Chat support I am a dynamic, autonomous, thoughtful, creative, curious, and versatile individual with excellent writing and interpersonal skills, as well as a strong sense of service and organization. I am available right away and can easily adjust to your requirements. If you have any questions or would like to discuss your project further, don't hesitate to reach out!

Hello 🤝! Thank you and welcome to my profile; rest assured that you are in the right place 🎯 ⭐ If you are looking for an experienced, MULTILINGUAL CUSTOMER SUCCESS SPECIALIST, I am the person who can help you grow your e-commerce store both locally and internationally. My native language is French, but I can also speak (and write) fluent ENGLISH and GERMAN. ⭐ I will manage the entire customer service process, including (but not limited to): ✅ Email, live chat, and phone support. ✅ Social media management ✅ Customer-focused copywriting ✅ Up-selling and cross-selling activities ✅ Order fulfillment ✅ Shipment management ✅ Returns management ✅ PayPal, Stripe, and Mollie dispute and chargeback management. ⭐ With 7+ years of experience in the consumer goods and technology industry, I can help you implement new ideas, and apply my expertise in areas such as email/chat copywriting, customer retention strategies, cross-sell and up-sell activities, and overall customer service messaging, workflows, and automation using the most popular ticketing systems. ⭐ Some of the tools and services I have used daily are: ✅ Shopify ✅ WooCommerce ✅ BigCommerce ✅ Amazon ✅ DSers ✅ Airtable ✅ Dropified ✅ Oberlo ✅ CJDropshipping ✅ Customer ✅ Freshdesk ✅ ZenDesk ✅ Gorgias ✅ HubSpot CRM and Service Hub ✅ Zoho CRM ✅ AirCall ✅ Asana ✅ Slack ✅ Google Sheets ⭐ Why choose me over other freelancers? ✅ Professionalism: a CUSTOMER-KING mindset, I employ my ability to handle demanding clients graciously and convert them into enthusiastic fans. ✅ Client feedback: I do everything necessary for clients to gain their TRUST. Customer reviews and comments on my profile are critical to me and the value I provide. ✅ Meeting deadlines: This is the core of my work as a freelancer. I focus on GIVING more than I expect to RECEIVE. I take pride in letting all my clients say "WOW". ✅ Responsiveness: Being extremely responsive and keeping all lines of communication easily open with my clients. ✅ Kindness: This is one of the greatest aspects of my life that I put into every job facet. Treating everyone with respect, understanding all situations, and genuinely wanting to IMPROVE my clients' problems. ⭐ If there is anything you need that was not explicitly mentioned above, please feel free to send a question about it. I'm always happy to help you out. ⭐ If you think I'm the right person to work well with you, please use the green "Invite" button in the upper right corner to contact me. I look forward to working with you. Best regards! Chegoun A.

Top Rated French Virtual Assistant with over 08 years of experience in customer service, administrative support, and remote business operations. I help startups, agencies, and growing companies manage their daily tasks, customer communications, and internal processes so they can focus on what matters most: growth and results. My goal is simple: keep your operations organized, your clients satisfied, and your inbox under control. What I can help you with Customer email, chat, and phone support (French & English) Inbox and calendar management CRM updates and client follow-ups Appointment scheduling Client onboarding and retention Administrative and executive support Order processing and e-commerce support Internal team coordination Data entry and reporting My background I’ve worked with e-commerce brands, service companies, and agencies, managing customer requests, solving problems, and improving the overall customer experience. I’m used to fast-paced environments and international teams. I combine strong communication skills with operational discipline, which allows me to act as a reliable point of contact between your business and your clients. Tools I’ve worked with Google Workspace (Docs, Sheets, Gmail, Calendar) Microsoft Office (Excel, Word) CRM tools: HubSpot, Salesforce, Zoho Helpdesk: Zendesk, Freshdesk, Gorgias Project tools: Slack, Trello, Asana, Monday E-commerce: Shopify Why clients like working with me Top Rated freelancer with proven results Professional, calm, and solution-oriented communication Highly organized and reliable Fast learner with new tools and processes Long-term collaboration mindset If you’re looking for a proactive and dependable Virtual Assistant who can represent your brand and keep your operations running smoothly, I’d be happy to support your team. Let’s work together. Looking forward to collaborate with you !

Bonjour, Merci de consulter mon profil. Je m'appelle Fulgence (freelance 100 % TOP RATED PLUS sur Upwork). Je suis de langue maternelle française, je parle couramment le français et l'anglais et je suis certifié Upwork en service client. J'ai plus de 7 ans d'expérience dans le service client via Shopify, WooCommerce, Oberlo, AliExpress, Zendesk et Freshdesk. Je peux vous aider à fidéliser votre clientèle, à améliorer votre image de marque et à réduire votre charge de travail opérationnelle grâce à un service client irréprochable. 🔹 Ce que je fais pour vous Je m'occupe de l'ensemble de votre service client, en français et en anglais, sur tous les canaux : 📧 Assistance par e-mail / Gestion des tickets 💬 Chat en direct et assistance sur les réseaux sociaux 📞 Assistance téléphonique et relations clients 🛒 Service client e-commerce (avant et après-vente) 🔹 Mes compétences clés Expert en service client Spécialiste du support client Assistance par e-mail et chat Gestion CRM Traitement des commandes et remboursements Satisfaction et fidélisation de la clientèle Résolution des conflits Assistance multilingue (FR / EN) 🔹 Outils maîtrisés Zendesk Freshdesk Gorgias Shopify AliExpress Facebook et Instagram (messages clients) Google Workspace, divers CRM 🔹 Mon expérience ✔️ Plus de 7 ans d'expérience dans le service client et le commerce électronique ✔️ Collaboration avec plusieurs entreprises en tant qu'agent d'assistance et de vente ✔️ Habitué aux environnements exigeants et aux volumes élevés de demandes ✔️ Priorité à la qualité, à la rapidité et à la satisfaction client 🔹 Pourquoi me choisir ? ✅ Une communication claire et professionnelle ✅ Le respect scrupuleux des délais ✅ Une approche humaine et empathique ✅ La capacité à incarner votre marque en tant que membre à part entière de votre équipe 💡 Mon objectif : faire de chaque interaction avec un client une expérience positive. 📩 Contactez-moi dès maintenant, je réponds rapidement et serais ravie de discuter de votre projet. ----------------------------------------------------------------------------------------------------------- Hello, Thank you for visiting my profile. My name is Fulgence (100% TOP RATED PLUS freelancer on pwork). I am a native French speaker, fluent in French and English, and Upwork certified in customer service. I have over 7 years of experience in customer service via Shopify, WooCommerce, Oberlo, AliExpress, Zendesk, and Freshdesk. I can help you build customer loyalty, improve your brand image, and reduce your operational workload through impeccable customer service. 🔹 What I do for you I take care of all your customer support, in French and English, across all channels: 📧 Email Support / Ticket Support 💬 Live Chat & Social Media Support 📞 Phone Support & Customer Relations 🛒 E-commerce Customer Service (pre- and post-sales) 🔹 My key skills Customer Service Expert Customer Support Specialist Email & Chat Support CRM Management Order Processing & Refunds Customer Satisfaction & Retention Conflict Resolution Multilingual Support (FR / EN) 🔹 Tools mastered Zendesk Freshdesk Gorgias Shopify AliExpress Facebook & Instagram (customer messages) Google Workspace, various CRMs 🔹 My experience ✔️ Over 7 years of experience in customer service and e-commerce ✔️ Collaboration with several companies as a support and sales agent ✔️ Accustomed to demanding environments and high ticket volumes ✔️ Focus on quality, speed, and customer satisfaction 🔹 Why choose me? ✅ Clear and professional communication ✅ Strict adherence to deadlines ✅ Human and empathetic approach ✅ Ability to represent your brand as an internal member of your team 💡 My goal: to turn every customer interaction into a positive experience. 📩 Contact me now, I respond quickly and would be delighted to discuss your project.