Hire the Best Time Management Specialists
in Benin

Hello, I’m Accomplie, an E-commerce Customer Support Specialist and Virtual Assistant with experience supporting online stores and helping businesses manage their customer service and daily operations. I specialize in e-commerce customer support, Shopify support, order management, after-sales service, returns, refunds, delivery issues, customer complaints, and payment disputes. I can handle customer emails and support tickets, answer product and order questions, track shipments, follow up on delayed or missing packages, manage returns and refunds, process cancellations, and resolve customer complaints professionally. I also have experience with payment disputes and chargebacks, including cases related to products not received, delivery disputes, refund claims, unauthorized transactions, and other order-related disputes. I have worked with Shopify, WooCommerce, Gorgias, Zendesk, Freshdesk, PayPal, Stripe and Klarna, as well as different tools used for order tracking, customer communication and e-commerce operations. My e-commerce support experience includes: • Customer service and after-sales support • Shopify order management • Order and shipment tracking • Returns and refunds • Customer complaints • Payment disputes and chargebacks • Product and catalog updates • Customer follow-up • E-commerce data entry • Administrative support I am organized, reliable, detail-oriented and comfortable working independently. I can follow your existing procedures, adapt to your brand's tone of voice, and quickly learn new tools and workflows. My goal is simple: provide fast, professional and helpful customer support while helping you save time and maintain a positive customer experience. If you are looking for a reliable E-commerce Customer Support Specialist, Shopify Virtual Assistant or Customer Service Assistant, I would be happy to discuss your needs. I am available to start immediately.

Hi! I'm Francis, a Top Rated Plus freelancer with 100% Job Success, $100K+ earned, and 16,000+ hours worked on Upwork. I help e-commerce businesses provide a smooth and professional customer experience while taking care of their daily customer service and support operations. With several years of experience in customer service, e-commerce support, and online reputation management, I can become a reliable extension of your team and help you manage your customers with professionalism, empathy, and attention to detail. Here are some of the areas I can help you with: 🛒 E-commerce Support - Shopify store support - Order processing and fulfillment - Order tracking and shipment updates - Returns, refunds, and exchanges - Product and order inquiries - General administrative support 💬 Customer Service - Email and chat support - Pre-sale and after-sales support - Customer complaints and issue resolution - Refund and return requests - Customer follow-ups - Chargebacks and disputes - Social media customer support 🇫🇷 French Customer Support I can professionally handle your French-speaking customers, whether you need assistance with emails, live chat, orders, complaints, after-sales requests, or customer follow-ups. ⭐ Online Review Management I also help businesses manage their online reputation by monitoring and responding to customer reviews, following up with customers, handling negative feedback, and maintaining professional communication across platforms such as: Google Business Profile, Trustpilot, Yelp, Sitejabber, Facebook Reviews, Tripadvisor, Reviews, and more. I have experience working with Shopify, Zendesk, Amazon, Google Workspace, Gmail, Zoho, Meta Business, Instagram, live chat systems, CRM platforms, and other e-commerce/customer support tools. What matters most to me is providing reliable, professional, and consistent support. I take the time to understand your business, your processes, and the way you want your customers to be treated. If you're looking for someone who can help you take care of your customers, manage your e-commerce support, and protect your online reputation, I'd be happy to discuss your project. Feel free to send me a message! Francis

Are you spending too much time answering messages, following up with leads, and scheduling appointments instead of growing your business? I can help. I’m Geraldine, an Appointment Setter, Customer Support Specialist, and Virtual Assistant with over 10 years of experience in customer service, sales, and client relationship management. I help coaches, consultants, e-commerce businesses, and growing companies turn conversations into qualified appointments and loyal customers. Here’s how I can support your business ✔ Appointment Setting (Instagram, Facebook & LinkedIn DMs) ✔ Lead Qualification & Follow-up ✔ Customer Support (Email, Live Chat & WhatsApp) ✔ Lead Generation & Email Outreach ✔ CRM Management (HubSpot, Notion & Excel) ✔ Calendar & Appointment Scheduling (Calendly) ✔ Administrative Support, Data Entry & Internet Research For more than 10 years, I have worked with customers, students, and businesses, helping them build trust through clear communication, professional follow-up, and excellent customer service. My background includes customer support at MTN Benin, university admissions and student recruitment at UATM Gasa Formation, and freelance projects with international clients on Upwork. Recently, I successfully completed an Email Outreach campaign on Upwork, delivering accurate reporting, professional communication, and high-quality work that resulted in a satisfied client. Clients appreciate me because I am reliable, organized, responsive, detail-oriented, and easy to work with. My goal is simple: help you save time, improve customer satisfaction, and generate more qualified appointments while you focus on growing your business. Let’s discuss how I can support your next project!

RELIABLE SUPPORT. REAL RESULTS. EVERY TIME. 💼 Hello, I am a dedicated and results-driven freelancer with 5 years of experience in Customer Support, Telemarketing, Data Entry, Web Research, and E-commerce assistance. My call center experience has enabled me to support customers through phone, email, chat, and social media, while maintaining clear communication, professionalism, and a strong focus on customer satisfaction. I also have hands-on experience with Shopify, including product research, product uploads, and e-commerce support. In addition, I specialize in business research and lead generation, helping companies identify prospects and collect accurate contact information for effective outreach campaigns. My experience in both B2B and B2C telemarketing has strengthened my ability to communicate with prospects, qualify leads, conduct outbound calls, follow up with clients, and build positive business relationships. What I Can Do for Your Business: 🎯 Customer Support & Customer Service • Phone, Email, Chat & Social Media Support • Customer Follow-up • Complaint Handling & Issue Resolution • Order Support & Tracking • Customer Relationship Management 🎯 Data Entry & Web Research • Accurate Data Entry • Online Research • Company & Contact Research • Lead Generation • Contact List Building • Data Organization & Verification 🎯 Telemarketing & Lead Generation • B2B & B2C Cold Calling • Lead Qualification • Appointment Setting • Prospect Follow-up • Outbound Sales & Customer Outreach • CRM Updates & Data Management 🎯 Shopify & E-commerce • Product Research • Shopify Product Uploads • Product Information Management • E-commerce Administrative Support • Product Data Organization 🎯 Technical Skills • Excel & Google Sheets • PHP • HTML • CSS • JavaScript • Basic Web Development 🛠️ Tools & Platforms • Shopify • Google Workspace • Microsoft Office • Excel & Google Sheets • CRM Systems • Helpdesk & Ticketing Platforms • Social Media Platforms • Web Research Tools ⭐ Why Work With Me? ✔ 5+ years of professional experience ✔ Native French & fluent English ✔ Strong B2B & B2C communication skills ✔ Customer-focused and solution-oriented ✔ Accurate and detail-oriented ✔ Reliable, proactive, and organized ✔ Fast learner and adaptable ✔ Committed to delivering quality work on time I believe that great customer service, accurate data, and effective communication are essential to business growth. Whether you need a reliable customer support specialist, a telemarketer, a lead generation specialist, a data entry professional, or an e-commerce assistant, I am ready to contribute to your business and deliver results. Let's work together and turn your business goals into measurable results. 🚀